IT Support Engineer

Mechelen Belgium

2 months ago

Years of Experience

1 - 5 years

Workplace Type


Seniority Type



Financial Services|Legal Services|Health, Wellness and Fitness

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IT SupportAzureOffice 365DNSDesktop SupportCommunicating Skills

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Sonny O'Gara

Talent Advocate at WhiteCrow


About our client

Our Client operates in the Information Services Industry, with its headquarters rooted strongly in the Netherlands. It has its branches spread to more than 40 countries. They fall in the Top 10 Dutch Companies. Their core business is to provide expert solutions that combine deep domain knowledge with specialized technology and services to its clients. The company serves various markets like legal, risk, compliance, accounting, finance, etc.

Job description

Role Description:


  • Within the Global Business Services (GBS) division, the IT support Engineer ensures the IT equipment of business colleagues is adequate, fully functional and drives productivity. 
  • You work in close collaboration with your local supervisor and with the different centers of excellence of the group. 
  • You ensure daily activities are efficient, and drive process improvement wherever possible, always in compliance with regulatory requirements (business unit ISO27001 and SOC Type2 audited).
  • Office Location: Mechelen with irregular visits to the Hasselt office



  • Provide desktop support for all company PCs, mobile devices, printers and associated devices
  • Provide technical support internally, via phone, all available communication tooling including coordinating necessary actions and departments to resolve issues
  • Troubleshoot, escalate and manage tier 2-3 helpdesk issues and security incidents
  • Provide advanced level application training/support (anti-virus, e-mail, mobile devices, etc.)
  • Manage hardware and software inventory and management
  • Organize, inventory and manage IT storage facilities
  • Manage OS and software application updates/patches
  • Manage ‘checkout’ and tracking of loaned hardware (laptops, software, etc.)
  • Advanced experience with computer software applications (Web Browsers, MS Office, OneDrive, Teams, etc.)
  • You plan and execute the setup, centralization and optimization, as well as the strategic expansion of our IT infrastructure
  • You recognize optimization potentials in existing processes and convert them into practical solutions
  • General supervision of central Onsite-services (DHCP, Print servers, Storage solutions, DNS, AD)



  • Bachelor degree in IT or equivalent


  • Knowledge, Skills, Abilities or Certifications

  • Broad information technology experience
  • Strong skills with windows services (AD, Office 365, Azure)
  • Experience with Mac is a plus
  • Strong experience in a Desktop Support role and with maintaining End user-devices
  • Experience with the ITSM (process improvement frameworks and methodologies) - ITIL
  • Experience with SCCM and Intune preferred
  • Experience with ServiceNow preferred
  • Experience with working in an international environment, with distributed teams and remote collaboration in Dutch and English
  • Very good communicating skills to adapt to a large scope of audience


  • MCITP, MCP, or MCDST preferred

Our Offer:

  • In return, we offer the opportunity to join a highly successful, growing, market-leading organization with a strong mission and values, as well as a competitive salary and excellent benefits.

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Contact our TA to know more about the job

Sonny O'Gara

Talent Advocate at WhiteCrow

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