Sr. Manager, Commercial Services

Our client is a global leader in airline catering, retail-on-board and hospitality products and services. They provide passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions.

They are headquartered in Zurich, Switzerland and deliver operational excellence through the most extensive catering network in the aviation industry, serving more than 700 million passengers annually from over 200 operating units in over 60 countries/territories across all continents with approximately 43,000 employees worldwide.

Role Description:

• Reporting to the Commercial Services Regional Director, the Commercial Services Finance Manager is primarily responsible for supporting in commercial discussions with airline customers and provide superior customer experience.
• The Manager is expected to provide superior service to internal and external customers, communicating effectively, maintaining high level of accuracy, integrity and producing quality work products, this while driving efficiencies through standardization, process and data, and committing to the Company’s values.   
• This role is responsible for day to day customer account support and ad hoc projects. 
• The position involves collaboration with and across internal functional teams including Culinary, Finance, HR, Operations, etc. to deliver excellent service. 

Responsibilities:

• Executes the Company’s Commercial Services strategy by generating and presenting meaningful analysis and decision support
• Assists the Commercial Services Regional Director in developing tactical and strategic Commercial Services initiatives to support the customer and business unit’s goals (financial, quality, production, customer service, operational efficiency, etc.).
• Maintains communications with the appropriate levels of Airline/non-Airline teams and the Company’s internal functions which impacts customer relationships
• Ensures contract compliance with all customer and airline service requirements.
• Drives key processes with focus areas including change management, financial analysis, pricing strategy, billing validation, and performance analysis
• Evaluates existing procedures, and develops ways to standardize and improve, creating efficiency, effectiveness and accuracy
• Supports internal communication, developing strategies to ensure internal departments, including pricing, billing, procurement, industrial engineers and data group, are engaged and aligned
• Supports bid activities, minimum wage increases, and other finance related commercial activities, ensuring the timely completion of tenders, evaluates inquiries, tracks and manages progress of works
• Supports ad-hoc financial analysis to recover additional costs and conducts negotiations with the customer to ensure proper revenue capture as specified in the contract
• Identifies and delivers reviews/reports with the internal and external customers about the activities and results
• Engages commercial teams to align on priorities, establish communication protocols, and ensure service levels
• Works with colleagues to identify and implement best practices.
• Liaises with colleagues on all significant account issues

Requirements:

Education:

• Bachelor’s Degree or relevant, equivalent work experience in Sales and Service is required

Work Experience: 

• Minimum 5 years of progressively responsible, professional experience in Financial Analysis
• Customer-facing experience preferred
• Previous project management experience preferred
• Experience in a food related industry is preferred with exposure to multi-ethnic cuisines.
• Experience working with international clients is advantageous to the position.
• A background in revenue management and/or pricing is preferred but not mandatory.