Strategic Accounts Manager

Legal Workflow Automation Executive

Legal Workflow Specialist

Responsibilities: Establish, Own, Execute continuously develop an agreed, sponsored commercial Account Plan that can meet the targets set across: <ul><li>Sales, Orders, Pipeline</li><li>Sales Product Mix</li><li>Margin/Profitability</li><li>Contacts across key functions and levels</li><li>Identify &amp; build positive relations with all account decision makers &amp; influencers who impact current or future business</li><li>Understand in-depth &amp; be able to articulate the client buying process</li><li>Identify, engage, secure revenue opportunities within assigned Account(s)</li><li>Understand &amp; Capture clients challenges &amp; requirements and resolve with reference to portfolio</li><li>Oversee and align the commercial and engineering response to tenders to client requirements</li><li>Finalize commercial process and secure purchase orders and framework agreements</li><li>Oversee effective handover to post order project management, product services &amp; customer support teams</li><li>Maintain oversight to all commercial related engagements for customer success/satisfaction and our performance as vendor</li><li>Knowledgeable on clients business, commercial condition, structure, strategy, operations and challenges. Be able to articulate this in terms of opportunity, growth, risk with respect to business</li><li>Be an effective advocate and communicator of the benefits in supporting your assigned accounts, within organization</li><li>Know and report your account numbers. Be continuously aware of targets and current business levels within the account for both year to date and forecast for order intake &amp; revenue information.</li><li>Responsible for reporting the narrative &amp; the numbers</li><li>Collaborate effectively with other sales and stakeholders at function, country, region and global level. To both gain and provide support so others can function and meet their responsibilities to the account</li><li>Provide all internal stakeholder and functional departments the account specific guidance and insights required so that they can execute their role and add value to the client</li><li>Build a multi-lane bridge between and the client organization. This may include R&amp;D, Product Managers, BU Engineers, BDM, Marketing, PMO, Services, Sales Operations &amp; Order Management, Supply Chain, Leadership &amp; Executive Management</li><li>Request &amp; Support marketing campaigns (ABM) &amp; activity that can grow to Client relations and business</li></ul> Requirements: <ul><li>Bachelor’s Degree or Higher Diploma in Science or Engineering or equivalent Data Centre industry experience</li><li>Relevant experience in the Data Centre business is required</li><li>Demonstrated ability to inspire and coordinate others as the position requires entrepreneurial spirit, high degree of customer affinity and a very strong to influence others</li><li>Demonstrable knowledge of Data Centre design and operations, a technical and engineering presence is preferred</li><li>Able to relate well as a peer to Leaders of target customers</li><li>Knowledgeable on how to identify and implement new tools and processes</li><li>A well rounded professional who knows When to support, When to lead, When to Listen and When to Direct</li></ul>

Role Description: <ul><li>As a Legal Workflow Automation Executive , you collaborate closely with top legal teams to leverage Generative AI in automating legal processes—designing intelligent workflows that streamline operations, enhance efficiency, and empower firms to make more informed decisions.</li><li>Your role centres on identifying automation opportunities, demonstrating practical AI-driven solutions, and guiding adoption to ensure measurable improvements from initial implementation through to scalable impact.</li></ul> Responsibilities: <ul><li>Partner with lawyers and legal operations leaders to unpack real world legal workflows, pain points, and inefficiencies.</li><li>Translate legal work into high value workflow use cases supported by AI and trusted legal content.</li><li>Design and deliver tailored product demonstrations, training sessions, and workshops aligned to specific practice areas and team needs.</li><li>Support the full client journey in partnership with Customer Success — from pilots and onboarding to firm wide or department wide adoption.</li><li>Act as a strategic sounding board for clients evaluating the ROI, risk, and operational impact of AI in legal practice.</li><li>Represent the customer internally by feeding insights into product development, roadmap prioritisation, and go to market strategy.</li><li>Capture best practices and contribute to repeatable playbooks that help scale this function locally and globally.</li></ul> Requirements: <ul><li>A recognised legal qualification (LLB or equivalent).</li><li>A minimum of 3 years’ experience practising law within a top tier law firm, corporate legal team, or public sector legal environment.</li><li>A strong understanding of legal workflows, legal processes, and the practical realities of delivering legal services.</li><li>Proven confidence engaging with senior legal stakeholders, with the ability to establish trust and credibility quickly.</li><li>Clear, persuasive communication skills, with the ability to engage legal, operational, and executive audiences effectively.</li><li>A genuine interest in legal technology and the application of AI to enhance the quality and efficiency of legal work.</li></ul>

Responsibilities: <ul><li>Design and deliver onboarding tailored to South African firms, practice groups, and in‑house legal teams.</li><li>Lead interactive training sessions that demonstrate AI‑enabled workflows across research, drafting, review, and knowledge management</li><li>Create clear, practical training materials, including guides and short videos.</li><li>Engaging in-house legal teams to understand their daily workflows and creating tailored AI solutions (e.g., Protégé Workflows) to enhance existing processes, improve outcomes, and increase productivity and ROI.</li><li>Monitor product usage across SA clients and drive increased utilisation, particularly in high‑volume corporate, regulatory, and litigation practices.</li><li>Identify adoption obstacles specific to SA legal environments</li><li>Demonstrate measurable client value, including efficiency gains, quality improvements, risk reduction and consistency.</li><li>Work with customers to understand existing processes and design improved, AI‑supported workflows.</li><li>Configure workflows to align with client preferences, practice‑area needs, and organisational standards.</li><li>Share proven approaches and best practices to support learning across the customer base.</li><li>Represent customer perspectives internally, translating feedback into clear, practical insights.</li><li>Partner with product and development teams to inform future improvements.</li><li>Support testing of new features, focusing on usability, accuracy, and real‑world application.</li></ul> Requirements: <ul><li>Admitted Attorney (LLB required; articles completed).</li><li>2–5+ years post‑admission</li><li>Exposure to complex legal workflows—corporate, commercial, litigation, regulatory or similar.( advantageous)</li><li>Confidence communicating with a range of stakeholders and delivering clear, engaging presentations or training</li><li>Ability to “translate” legal workflows into repeatable, technology‑enabled processes.</li><li>An interest in legal technology and curiosity about how AI can support better legal outcomes</li><li>Excellent relationship‑building, active listening and stakeholder‑management skills.</li><li>Data‑driven mindset with the ability to articulate value and ROI</li></ul>

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Strategic Accounts Manager

Legal Workflow Automation Executive

Legal Workflow Specialist

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Strategic Accounts Manager

Legal Workflow Automation Executive

Legal Workflow Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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