Production Manager - Cable Making Business

Cost Controller

TA Specialist

Supply Chain Assistant Performance Manager

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Data Analyst Manager

Talent Acquisition Coordinator

Service Delivery Manager

Responsibilities: Policies, Compliance &amp; Governance <ul><li>Develop and implement manufacturing policies and procedures in compliance with company standards, regulatory requirements, and customer-specific requirements (e.g., automotive, industrial).</li><li>Ensure full alignment with the organization principles and drive governance across production operations.</li><li>Establish clear roles, responsibilities, and accountability to support a high-performance culture.</li><li>Drive compliance in EHS, quality systems, and corporate policies.</li></ul> Strategy, Demand &amp; Capacity Planning <ul><li>Lead SIOP (Sales, Inventory &amp; Operations Planning) alignment with cross-functional teams (planning, procurement, engineering).</li><li>Own demand forecasting translation into executable production plans.</li><li>Drive capacity planning, including labor, equipment, and tooling readiness for NPI and ramp.</li><li>Develop and manage annual operating plans (AOP), budgets, and KPI targets aligned with plant and segment goals.</li></ul> Production Planning &amp; Execution <ul><li>Oversee detailed production scheduling to meet customer delivery (OTD) and lead-time targets.</li><li>Ensure seamless coordination between planning, material availability, and shopfloor execution.</li><li>Drive daily management using tiered accountability (e.g., SQDC boards) to close gaps quickly.</li><li>Lead ramp readiness and execution for new programs and volume increases.</li></ul> Operations &amp; Value Stream Management <ul><li>Lead Value Stream (VS) performance to achieve Safety, Quality, Delivery, and Cost (SQDC) targets.</li><li>Drive operational excellence through Lean Manufacturing and company tools (e.g., VSM, QCO, standard work, visual management).</li><li>Ensure strong quality control and assurance, including FPY, scrap reduction, and customer complaint resolution.</li><li>Lead structured problem-solving (8D, A3) for manufacturing and quality issues.</li><li>Ensure STR (Short-Term Recovery) discipline for gap closure.</li></ul> Inventory, Materials &amp; Resource Optimization <ul><li>Drive inventory management aligned with company working capital targets (DOH, turns).</li><li>Ensure material availability while minimizing excess and obsolescence.</li><li>Optimize resource allocation (labor, equipment, floor space) to maximize productivity and efficiency.</li></ul> Cost Management &amp; Productivity <ul><li>Own and deliver cost commitments including productivity, conversion cost, and budget adherence.</li><li>Drive cost reduction through Kaizen, waste elimination, labor productivity, and process optimization.</li><li>Support make vs. buy decisions and footprint optimization where applicable.</li></ul> Maintenance &amp; Equipment Reliability <ul><li>Partner with Maintenance and Engineering to ensure high equipment uptime (OEE focus).</li><li>Implement preventive and predictive maintenance systems aligned with company standards.</li><li>Support equipment qualification, automation, and digitalization initiatives.</li></ul> People Leadership &amp; Talent Development <ul><li>Build and lead a high-performing, engaged production team.</li><li>Develop frontline leaders (supervisors, VS leaders) in Lean, and leadership capability.</li><li>Drive performance management, succession planning, and talent retention.</li><li>Foster a culture of accountability, continuous improvement, and employee engagement.</li></ul> Continuous Improvement &amp; Deployment <ul><li>Lead and sustain company deployment across production areas.</li><li>Execute continuous improvement initiatives (Kaizen, Tebit savings, CI projects) to improve SQDC performance.</li><li>Promote best practice sharing across value streams and plants.</li></ul> Technology &amp; NPI Support <ul><li>Collaborate with Engineering on NPI, process validation, and industrialization.</li><li>Support DFM/DFA and process capability improvement.</li><li>Drive adoption of new manufacturing technologies and automation to enhance competitiveness.</li></ul> Operational Flexibility <ul><li>Demonstrate flexibility to support shift operations, ramp-up activities, and critical business needs, including off-hours leadership presence when required.</li></ul> Requirements: <ul><li>Min 8-10 years working experience in an MNC with responsibilities in production operations.&nbsp;</li><li>Strong exposure to Contract Manufacturing operations.&nbsp;</li><li>SAP knowledge is an added advantage.&nbsp;</li><li>Cable manufacturing exposure is an added advantage.&nbsp;</li><li>Proven ability in People Management.&nbsp;</li><li>Hands-on experience in NPI, ramp up activities, and continuous improvement initiatives.&nbsp;</li><li>Demonstrated team leadership skills with the ability to drive operational excellence.</li><li>Travelling 20% required for product knowledge transfer.</li><li>Fluent in English &amp; Malay (verbal and written)</li></ul>

Responsibilities: Cost Analysis &amp; Control: <ul><li>Monitor and track production costs, including raw materials, labor, overheads, and other expenses.</li><li>Perform detailed cost analysis for each production process, identifying areas of cost savings and efficiency improvements.</li><li>Prepare periodic cost reports to assess the financial performance of the production department.</li></ul> Budgeting &amp; Forecasting: <ul><li>Assist in the development of annual production budgets, ensuring they align with company financial targets.</li><li>Support forecasting activities to predict production costs, considering market trends and production needs.</li><li>Monitor actual costs against budgets and highlight any variances.</li></ul> Cost Allocation &amp; Reporting: <ul><li>Allocate production costs accurately across departments, ensuring proper cost tracking.</li><li>Prepare and present regular cost reports and KPI (Key Performance Indicator) analysis to management.</li><li>Develop cost dashboards for management, ensuring clear and concise reporting.</li></ul> Inventory and CAPEX Management: <ul><li>Oversee inventory valuation and CAPEX management and ensure accurate calculations.</li><li>Work with the proc team to ensure the efficient purchase of raw materials and minimize excess inventory. Identify and resolve discrepancies in inventory cost records.</li></ul> Process Improvement: <ul><li>Recommend process improvements to reduce costs while maintaining or improving product quality.</li><li>Collaborate with production teams to implement lean manufacturing techniques and cost-saving initiatives.</li></ul> Compliance &amp; Internal Controls: <ul><li>Ensure that cost control processes adhere to internal controls, policies, and regulatory requirements.</li><li>Maintain accurate cost-related records and support audit activities when required.</li></ul> Collaboration &amp; Support: <ul><li>Work closely with the production team, engineers, and supply chain to gather cost data and feedback for analysis.</li><li>Provide financial and cost-related support to management for decision-making purposes.</li></ul> Requirements: <ul><li>Bachelors degree in Accounting, Finance, or a related field.</li><li>10 years experience in cost controlling in manufacturing industry.</li><li>Proven experience in cost control, budgeting, and financial analysis in a manufacturing environment.</li><li>Strong analytical and problem-solving skills.</li><li>Proficiency in MS Excel and financial software (e.g., SAP, Oracle).</li><li>Knowledge of manufacturing processes and cost structures.</li><li>Excellent communication skills (including English) and the ability to collaborate with cross-functional teams</li></ul>

Responsibilities: Executing Hiring Strategies <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Role based in Bangkok, visit Bangkok office (Corp office) and Chachoengsao (Automotive plant )- visit 1-2 times a week, travel allowance will be provided to go to plant</li><li>Min 3 years experience in recruitment.</li><li>Should be hands on recruiting Engineering, Manufacturing &amp; Production roles</li><li>NO visa sponsorship / relocation for this role</li></ul>

Responsibilities: Execute Hiring Strategies <ul><li>Collaborate with Regional TA Manager, Business Leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Assist in developing and executing hiring plans, executing Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Assist the Regional TA Manager to develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, social media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment <ul><li>Deliver end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Assist implement and monitor structured interview processes, including technical assessments</li></ul> Stakeholder Management <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Overall 8+ years of experience with Minimum of 5+ years from relevant industry</li><li>Preferably an Engineer of any discipline, but not mandatory (OR) Bachelor’s degree or higher in business administration or related field</li></ul>

Responsibilities: Data Consolidation &amp; Analytics: <ul><li>Collect, validate, and harmonize data from multiple country teams across the region</li><li>Leverage DGO/Zone dashboard to track and analyze key supply chain performance such as forecast accuracy, service levels, inventory health, overdue, and supply chain cost.</li><li>Ensure high standards of data integrity, accuracy, and timeliness.</li></ul> Performance Management: <ul><li>Lead monthly and quarterly performance reviews by consolidating KPI reports and deriving actionable insights.</li><li>Prepare and deliver high-quality reports and executive summaries for regional and global senior management.</li><li>Engage with country teams to analyze root causes, obtain explanations, and drive improvement actions on top KPIs</li><li>Identify best practices and performance gaps, ensuring consistent regional follow-up.</li></ul> Dashboarding &amp; Visualization: <ul><li>Enhance Power BI and Excel dashboards to present E2E supply chain performance.</li><li>Use automation tools (Power Automate, AI-based Copilot, ChatGPT, etc.) to streamline reporting and enhance visualization impact.</li><li>Create PowerPoint decks for senior leadership which transforms complex data into simple, insightful, and story-driven visuals.</li></ul> Business Partnering &amp; Communication: <ul><li>Build strong relationships with country supply chain, finance, and planning teams.</li><li>Partner effectively across functions to ensure alignment and transparency on KPI definitions and results.</li><li>Serve as a key interface between country operations and the regional leadership team.</li></ul>&nbsp;Continuous Improvement &amp; Digital Enablement: <ul><li>Proactively introduce new tools, automation, and AI-based approaches to enhance efficiency and accuracy in reporting.</li><li>Simplify and digitize existing manual processes to support transformation and agility.</li><li>Contribute to ongoing projects related to data governance, digital analytics, and supply chain performance excellence.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain, Data Analytics, Engineering, or Business; Master’s preferred</li><li>6–10 years of experience in supply chain analytics or performance management, ideally in a multinational or regional environment</li><li>Strong technical skills:</li><li>Power BI (Advanced) – understanding of data modeling dashboard development</li><li>Excel (Advanced) – analytics, automation, scenario modeling</li><li>PowerPoint (Expert) – executive-level storytelling and visual presentation</li><li>Power Automate / AI tools – for data enhancement and process automation</li><li>High level understanding Familiarity with ERP and planning systems (e.g., SAP / EWM / APO)</li><li>Understanding of E2E supply chain KPIs and their interdependencies</li></ul>

Responsibilities: Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Summarize from massive &amp; unstructured data/information into presentable format for stakeholders’ review</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Change Management and Leadership: <ul><li>Lead change management initiatives to foster a culture of continuous improvement and process excellence.</li><li>Engage and educate employees at all levels on process changes, addressing concerns, and promoting adoption.</li><li>Provide guidance and support to teams during the transition phase and ensure adherence to new processes.</li><li>Strong stakeholder management which able to convince stakeholders on proposed improvements for better process across functions</li></ul> Continuous Improvement: <ul><li>Ensure improvements are standardized, documented, and scalable across the organization.</li><li>Identify opportunities to automate processes and integrate technology solutions to streamline workflows and improve operational efficiency.</li><li>Monitor industry trends and best practices related to BPMN and process documentation to drive ongoing improvements.</li><li>Key Performance Indicator (KPIs)</li></ul> End-to-end process maturity: <ul><li>Achievement of process KPI targets</li><li>Consistent service level provided to key stakeholders</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 8 years of Industry experience.</li><li>Proven experience (typically 5+ years) in business process management, process improvement, Supply Chain , Manufacturing or related roles.</li><li>Fluent English</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li><li>Need to have experience in program/project management</li><li>Solid experience facilitating and moderating process mapping &amp; improvement workshop</li><li>Consulting experience on any ERP solutions would be ideal</li></ul>

Responsibilities: Process Documentation and Modelling: <ul><li>Collaborate with business stakeholders and process owners to understand and document existing processes using BPMN notation.</li><li>Create detailed process maps, workflows, and diagrams that accurately represent the end-to-end processes and related activities (process map should include clear RACI, Tools, WI)</li><li>Ensure that all process documentation is clear, consistent, and follows best practices in BPMN modelling.</li><li>Adopt Single Source of Truth concept, utilize BPMN-tool to create, update, and maintain process documentation in a centralized and accessible manner.</li><li>Ensure process KPI are documented</li></ul> Process Analysis and Optimization: <ul><li>Work with process owner to analyse processes &amp; identify inefficiencies, bottlenecks, and areas for improvement.</li><li>Work with process owner &amp; cross-functional teams to propose for process optimizations and enhancements using BPMN-tool capabilities.</li><li>Validate process changes with stakeholders and ensure that process improvements align with organizational goals, including handshake process to cross functional team</li></ul> System Knowledge &amp; Analysis: <ul><li>Understand D365 system logic &amp; guide users to follow the documented planning processes &amp; principles during day-to-day operation</li><li>Able to drill through system data &amp; perform analysis per business request</li></ul> Requirements: <ul><li>Bachelor’s degree in supply chain management, Business Administration, Management, Information Technology, or a related field. Masters degree is a plus.</li><li>Proven experience (typically 3+ years) in business process management, process documentation, or related roles.</li><li>At least 8 years working experience in operational supply chain functions (demand &amp; supply/material planning)</li><li>Excellent project management skills, planning, prioritization, ability to innovate and execute on solutions that matter, and provide timely updates/recommendations.</li><li>Good analytical, influencing and problem-solving skills and ability to handle team and client discussions.</li><li>Flexible to take on ad-hoc assignment or project as necessary.</li><li>Logical &amp; Analytical mindset with the ability to identify process improvement opportunities through data analysis.</li><li>Excellent communication skills, both written and verbal, to effectively collaborate with stakeholders and present complex concepts.</li><li>Understanding of process improvement methodologies such as Lean, Six Sigma, or Business Process Reengineering (BPR).</li><li>Familiarity with compliance and regulatory requirements related to business processes.</li></ul>

Responsibilities: Core Analytics &amp; Insight Generation: <ul><li>Lead advanced analysis across digital behavior, customer engagement, campaign performance, funnel conversion, and eCommerce/POS sales impact.</li><li>Transform complex datasets into clear insights and recommendations that improve marketing performance, segmentation, and content targeting.</li><li>Conduct market, customer, and competitive analytics to identify opportunities, threats, and whitespace for growth.</li><li>Develop and maintain data-driven customer segments, ICP models, behavioral profiles, and opportunity sizing frameworks.</li></ul> Data Products, Measurement &amp; Reporting: <ul><li>Own and continuously optimize dashboards, analytical models, and reporting tools that enable visibility into performance and ROI.</li><li>Define and implement measurement frameworks, attribution logic, KPI hierarchies, and performance scorecards across marketing channels.</li><li>Build scalable data products that improve the accuracy, availability, and usability of marketing and commercial datasets.</li></ul> Data Management &amp; Governance: <ul><li>Ensure data quality, consistency, and governance across marketing, CRM, web analytics, and eCommerce datasets.</li><li>Partner with BI, Digital Technology, and data engineering teams to optimize data pipelines, tagging/instrumentation, and data taxonomy.</li></ul> Cross-Functional Analytics Partnership: <ul><li>Collaborate with marketing, sales, eCommerce, and product teams to understand business questions and translate them into analytical solutions.</li><li>Present insights to stakeholders at various levels, guiding decision‑making with clear narratives and fact‑based recommendations.</li><li>Share analytics best practices and educate teams on interpreting data and leveraging insights for better outcomes.</li></ul> Requirements: Desired Skills &amp; Experience: <ul><li>Strong quantitative and analytical skills with experience in digital analytics, customer analysis, attribution, and commercial data.</li><li>Ability to translate data into strategic insights and communicate them clearly to both technical and non‑technical stakeholders.</li><li>Experience with web analytics tools (e.g., GA4, Adobe), BI platforms (Power BI/Tableau), and CRM/marketing automation systems.</li><li>Technical proficiency in SQL, data modeling, and large dataset manipulation (preferred).</li><li>Detail-oriented with a strong sense of ownership, accountability, and proactive problem solving.</li><li>Demonstrated ability to partner cross‑functionally and influence decision‑making through data.</li><li>Comfortable working in a dynamic environment with evolving priorities.</li></ul> Required Qualifications: <ul><li>12 years+ experience overall, with 6+ years of experience in analytics, data insights, digital analytics, marketing science, business intelligence, or related fields.</li><li>Analytics function leadership &amp; team management experience preferred.</li><li>Strong experience analyzing digital marketing data, customer behavior data, funnel metrics, and/or commercial revenue datasets.</li><li>Experience in B2B, digital marketing analytics, or eCommerce analytics is highly valuable but not required.</li><li>Proven ability to turn complex datasets into business-ready insights and clear narratives.</li><li>Hands-on expertise with:</li><li>Web analytics platforms (GA4, Adobe Analytics)</li><li>BI tools (Power BI, Tableau)</li><li>CRM and marketing automation systems (Salesforce, Marketo, Eloqua, etc.)</li><li>Comfortable working with large &amp; complex datasets.</li><li>Demonstrated experience influencing decision‑making in a cross-functional environment.</li><li>Detail-oriented, accountable, and proactive in identifying and addressing analytical needs.</li></ul>

Responsibilities: 1. Execute Hiring Strategies <ul><li>Collaborate with Regional TA Manager, Business Leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Assist in developing and executing hiring plans, executing Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> 2. Talent Sourcing &amp; Pipeline Development <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Assist the Regional TA Manager to develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, social media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> 3. Employer Branding &amp; Candidate Engagement <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> 4. Full-Cycle Recruitment <ul><li>Deliver end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Assist implement and monitor structured interview processes, including technical assessments</li></ul> 5. Stakeholder Management <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> 6. Data-Driven Recruiting <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>Overall 8+ years of experience with Minimum of 5+ years from relevant industry</li><li>Preferably an Engineer of any discipline, but not mandatory (OR) Bachelor’s degree or higher in business administration or related field</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

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17 kpi Jobs found

Production Manager - Cable Making Business

Cost Controller

TA Specialist

TA Specialist

Supply Chain Assistant Performance Manager

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Data Analyst Manager

Talent Acquisition Coordinator

Service Delivery Manager

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17 kpi Jobs found

Production Manager - Cable Making Business

Cost Controller

TA Specialist

TA Specialist

Supply Chain Assistant Performance Manager

Business Process Manager – Supply Chain Management

Business Process Analyst – Supply Chain (Planning)

Data Analyst Manager

Talent Acquisition Coordinator

Service Delivery Manager

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WhiteCrow is on a mission to connect companies with the best talent across the globe.