Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Product Manager / Senior Product Manager (Hospital & Oncology)

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Business Unit Head Medical Device

Japanese Senior Recruiter

Inside Sales Engineer - Lead Generation (Sales)

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

Responsibilities&nbsp;: Authoriser - Card Authorisation&nbsp;<ul><li>Process and authorize credit &amp; debit card transactions in a timely and accurate manner.&nbsp;</li><li>Perform voice-authorisation and give assistance to merchants and customers at POS transactions.&nbsp;</li><li>Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers).&nbsp;</li><li>Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers.&nbsp;</li><li>Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp;</li></ul> Authoriser – Merchant and Customer Support <ul><li>Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes.&nbsp;</li><li>Assist merchants with inquiries and resolve any issues related to card authorizations.&nbsp;</li><li>Assist in transaction code cancellation request receive from merchants, customers and Contact Centre.&nbsp;</li><li>Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses.&nbsp;</li><li>Educate customers on card usage, security, and fraud prevention.&nbsp;</li><li>Assist customer to adjust Temp Increase Limit.&nbsp;</li><li>24/7 emergency card replacement support.&nbsp;&nbsp;</li><li>Act as point-of-contact with Card Scheme&nbsp;&nbsp;</li></ul> Authoriser – Card Surveillance Support (transaction monitoring)&nbsp; <ul><li>Monitor and review card transactions for potential fraud and irregularities.&nbsp;</li><li>Monitor cards transaction in real time alerts queue and identify high risk transactions.&nbsp;&nbsp;</li><li>Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools.&nbsp;</li><li>Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary.&nbsp;&nbsp;</li><li>Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer.&nbsp;</li><li>Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses.&nbsp;</li><li>Manage customers expectation and explain to customer on fraudulent transactions and scam activities.&nbsp;</li><li>Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters.&nbsp;</li><li>Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system.&nbsp;</li></ul> Requirements: <ul><li>Diploma or equivalent qualification preferred.&nbsp;</li><li>Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus.&nbsp;&nbsp;</li><li>Able to use MS Office and possess good written and communication skills.&nbsp;</li><li>Pleasant disposition with good interpersonal skills.&nbsp;</li><li>Possess strong analytical skills.&nbsp;</li><li>Possess high standard of customer service.&nbsp;</li><li>Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.&nbsp;</li><li>Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a&nbsp;positive team.&nbsp;&nbsp;</li><li>Ability to work both independently and collaboratively in a fast-paced environment.&nbsp;</li><li>Able to perform 24 hours rotating shift including weekend &amp; public holiday and to be on standby for recall when&nbsp;called upon.&nbsp;&nbsp;</li><li>Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.&nbsp;</li><li>Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be&nbsp;considered.&nbsp;</li><li>Keen interest in scam prevention&nbsp;</li></ul>

Responsibilities: <ul><li>Handle daily operational activities, manage team’s resources to ensure all incoming instructions are processed within defined SLA</li><li>Review and approve financial transactions such as Funds Transfers between company Accounts and other financial payments.</li><li>Handle communications and escalations to and from internal departments and stakeholders</li><li>Supervisory and administrative matters related to team</li><li>Provide coaching and training support to improve proficiency of team</li><li>Promote process improvement and take part in enhancement projects when required</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>Minimum 6 to 10 years of experience in financial institutions operations preferred.&nbsp;&nbsp;</li><li>Team supervisory and management experience will be an advantage.</li><li>Proficient computer skills especially MS Office applications</li><li>Able to communicate effectively both verbal and written</li></ul>

Role Overview: <ul><li>The Product Manager / Senior Product Manager – Hospital &amp; Oncology will be responsible for driving strategic and operational marketing initiatives for the Hospital Care portfolio across the Malaysian market.&nbsp;</li><li>This role focuses on developing and executing brand strategies, launching new products, and expanding the business through data-driven insights and strong cross-functional collaboration. The incumbent will play a key role in ensuring successful brand performance, portfolio growth, and alignment with corporate objectives within the hospital and institutional healthcare segments.</li></ul> Responsibilities: Marketing Planning (40%) <ul><li>Lead the development and execution of brand strategies and marketing plans to achieve business objectives and ensure effective market penetration.</li><li>Formulate pre-launch preparedness and go-to-market strategies for new and existing hospital care products.</li><li>Design and implement initiatives to enhance field force effectiveness, including sample strategy, sales meetings, and other sales-related marketing activities.</li><li>Develop and manage the annual brand business plan, including strategic priorities, objectives, and budget allocation.</li><li>Optimize resource planning and allocation to address evolving market dynamics and competitive challenges.</li></ul> New Portfolio Exploration &amp; Business Development (35%): <ul><li>Conduct in-depth product and market analyses to forecast demand, patient flow, and revenue potential for new products.</li><li>Generate actionable market insights through data analysis and engagement with healthcare professionals (HCPs).</li><li>Develop robust business cases for potential new portfolio additions, encompassing both prescription and hospital-based products.</li><li>Present business proposals and feasibility assessments to principals and senior management for approval and alignment.</li></ul> Marketing Implementation (25%): <ul><li>Plan, coordinate, and execute marketing campaigns and customer engagement activities to support product launches and ongoing brand promotion.</li><li>Build and strengthen relationships with key stakeholders including KOLs, hospital administrators, and healthcare associations to enhance brand reputation and visibility.</li><li>Implement and manage KOL engagement strategies aligned with brand objectives.</li><li>Manage brand budgets effectively and ensure timely development and rollout of marketing and promotional materials.</li><li>Support Continuing Medical Education (CME) programs and conduct product training sessions for the sales and medical teams to ensure consistent brand messaging and clinical accuracy.</li></ul> Requirements: <ul><li>Bachelor’s degree in Science or a related field.</li><li>Minimum of 2–3 years of experience as a Product Manager in a multinational pharmaceutical company.</li><li>Prior experience in a generic pharmaceutical company (in sales or product management) is an added advantage.</li><li>Strong understanding of key healthcare channels including general practitioners, private hospitals, public hospitals, and retail pharmacies.</li><li>Proven track record in brand management, product launches, and marketing strategy execution within the hospital or institutional care segment.</li><li>Customer-oriented with excellent interpersonal and communication skills.</li><li>Demonstrated ability to work collaboratively within cross-functional teams.</li><li>Exposure to digital marketing initiatives and analytics-driven campaigns is preferred.</li><li>Highly detail-oriented, with strong problem-solving and analytical skills.</li><li>Excellent verbal, written, and presentation abilities.</li><li>Strategic thinker with a performance-driven approach.</li></ul>

Responsibilities: <ul><li>Perform daily, weekly, and monthly reconciliations of financial accounts, including bank statements, ledger accounts, and other financial records for for&nbsp;</li><li>all the Operations Centers, subsidiaries and overseas branches that CoE is supporting&nbsp;</li><li>Ensure all transactions are accurately recorded and discrepancies are promptly identified.&nbsp;</li><li>Investigate and resolve discrepancies found during the reconciliation process&nbsp;</li><li>Communicate with relevant departments to understand the root cause of discrepancies and implement corrective actions&nbsp;</li><li>Maintain detailed and accurate records of reconciliation activities&nbsp;</li><li>Prepare reports on reconciliation status, discrepancies identified, and resolutions made.&nbsp;</li><li>Assist in the development and implementation of standardized reconciliation procedures and policies&nbsp;</li><li>Suggest improvements to existing reconciliation processes to enhance efficiency and accuracy&nbsp;</li><li>Ensure compliance with internal controls, company policies, and regulatory requirements&nbsp;</li><li>Adhere and support the bank Risk &amp; Control framework through various programs which include appropriate Key Risk Controls Self-Assessment&nbsp;</li><li>(KRCSA), Key Risk Indictors (KRI), Management Risk Awareness (MRA), Incident Reporting (IRF) and Business Continuity Management (BCM)&nbsp;</li><li>Adhere to best practices in reconciliation and financial reporting&nbsp;</li><li>Liaise with internal and external stakeholders, including finance teams&nbsp;</li><li>Provide support during audits and regulatory reviews by supplying necessary documentation and explanations.&nbsp;</li></ul> Requirements: <ul><li>Diploma/ Bachelor’s degree holder&nbsp;</li><li>Previous experience in Banking &amp; Financial services industry is preferred&nbsp;</li><li>Some knowledge and understanding on operational risk management and financial industry regulations will be a plus&nbsp;</li><li>A team player, strong interpersonal and communication skills.&nbsp;</li><li>Ability to work effectively, under pressure, in a rapid changing environment, as well as autonomously and as an effective member of a dynamic team.&nbsp;</li><li>Possesses good analytical and problem-solving skills&nbsp;</li><li>Self-driven, meticulous and able to operate expeditiously to deliver results and meet tight timelines&nbsp;</li></ul>

Key responsibilities includes:<ul><li class="ql-align-center">Process and/or approve data maintenance requests with accuracy and within established SLA in compliance with regulatory laws, internal policy and procedures.</li><li class="ql-align-center">Ensure proper handling of documents and that all documents are always accounted for.</li><li class="ql-align-center">Assist with queries/escalation from other functions ( Middle Office, Relationship Managers, Branches ) to deliver quality service that exceeds customers’ expectations.</li><li class="ql-align-center">Ensure all controls – Start of day, intraday and End of day are meticulously followed, and evidence kept of the same.</li><li class="ql-align-center">Implement and maintain a high standard of operations control and compliance to always protect the Group’s and Clients’ interests.</li><li class="ql-align-center">Ensure in the processing of requests that they are always ‘audit worthy’ and will pass scrutiny of the various 1st, 2nd and 3rd lines of defence teams.</li><li class="ql-align-center">Strong commitment and drive to Eliminate, Simplify and Automate process.</li><li class="ql-align-center">Provide support in ad-hoc project and tasks as directed by Team Head and Department Head.</li></ul>

Responsibilities: <ul><li>Accurately process trade finance transactions, including Letters of Credit (LC), Standby Letters of Credit (SBLC), Documentary Collections, and Trade Loans.</li><li>Ensure timely and accurate execution of trade finance transactions, adhering to internal policies and regulatory requirements.</li><li>Verify trade documents for completeness and compliance with UCP 600, ISBP, and other relevant trade finance govering rules and regulations.</li><li>Liaise with counterparties and internal stakeholders to address inquiries and resolve issues related to trade finance transactions.</li><li>Maintain accurate records of all trade finance transactions and activities, daily reconciliation.</li><li>Assist in resolving operational issues and ensuring seamless trade finance operations.</li></ul> Requirements: <ul><li>Minimum 3 years of Trade Finance Operations experience.</li><li>Sound knowledge in International Trade Governing Rules of UCP, ISBP, URC, URR, Incoterms.</li><li>Familiarity with AML/CFT Guidelines for Trade Finance.</li><li>Meticulous and possess a keen eye for details.</li><li>Strong analytical, problem-solving, follow-up and communications skills.</li><li>Able to work independently and a strong team player.</li><li>Proficient in Microsoft Office applications.</li><li>Minimum a recognized degree in a relevant field.</li></ul>

Responsibilities: Sales Management (35%): <ul><li>Ensure that the team achieves maximal sales and market share by meeting or exceeding standards in each customer segment</li><li>Recruit and secure suitable trading partners to drive business expansion. Design suitable incentive models for the trading partners in collaboration with Finance Manager</li><li>Participate in developing territory sales targets and resource allocation</li><li>Determine the sales team configuration to maximize territory sales targets and potential</li><li>Conduct routine field visits to understand customer needs and market dynamics to share during business meetings</li><li>Build strong business partnership towards our company’s product portfolio with key opinion leaders and develop new product advocates</li><li>Territory Management and optimize effectiveness and efficiency of sales team</li><li>Ensure effective execution customer targeting with reference to marketing reach and frequency plan</li><li>Regularly analyse team performance qualitatively &amp; quantitatively against KPIs, identify improvement areas to drive corrective actions and provide coaching to improve performance.</li></ul> Marketing Planning and Implementation (35%): <ul><li>Strategic planning and leadership to drive brand performance in ensuring successful market penetration (Pre launch preparedness and go to market strategies)</li><li>Develop programs to maximize field selling efforts such as sample strategy, sales meetings, and all sales force related marketing activities.</li><li>Development of the annual brand business and budget plan, strategy &amp; objectives</li><li>Develop and plan resource allocation effectively to address changing market dynamic and competitions</li><li>Create and enhance relationships, internal and external, that contribute towards establishing the brand (key customers, thought leaders, associations and industry players) and implement establish KOL strategy</li><li>Manage brand budget efficiently</li><li>Timely development of promotional program/ materials that enables effective delivery of marketing messages</li></ul> New portfolio exploration (30%): <ul><li>Conduct market insights for new product (market data analysis, gather insights from HCPs)</li><li>Develop patient flow and product forecast based on the portfolio analysed</li><li>Build business case for the new portfolio encompassing the devices and diagnostic range</li></ul> Requirements: <ul><li>Bachelor’s Degree in Science. Proficient in English.&nbsp;</li><li>Minimum 2 to 4 years of relevant experience in marketing and sales.</li><li>Has experience working as marketer in medical devices MNC companies.</li><li>Has knowledge in these key healthcare channels: GP, private hospital, public hospital</li><li>Customer focused with strong interpersonal skills and able to illustrate agility to work and manage cross-functional teams.</li><li>Able to demonstrate new pilots in the areas of digital and analytics</li><li>Detail oriented and having the ability to actively listen.</li><li>Solid communication skills including presentation, verbal and written abilities. Shortlisted candidates are required to do a business case project.</li><li>Strategically focused, results oriented with strong problem-solving skills</li></ul>

Responsibilities: <ul><li>End-to-End Recruitment: Manage the entire recruitment process for a variety of positions, from sourcing and interviewing to offer negotiation and onboarding.</li><li>Talent Sourcing: Utilize a variety of channels (LinkedIn, job boards, networks) to identify and attract top candidates. You will also leverage your personal network within Japan to help identify high-quality candidates.</li><li>Candidate Screening: Conduct in-depth interviews to evaluate candidates technical and cultural fit for roles.</li><li>Stakeholder Management: Partner with hiring managers to understand hiring needs, provide regular updates, and advise on talent trends and market conditions in Japan.</li><li>Market Expertise: Be a subject matter expert in recruiting for roles in Japan and stay updated on the latest hiring trends and compliance regulations.</li><li>Relationship Building: Cultivate strong relationships with candidates and hiring managers to ensure a smooth and positive hiring process.</li><li>Reporting &amp; Metrics: Maintain and track recruitment data, providing regular reports on the progress of hiring activities, as well as contributing to improvements in the recruitment process.</li></ul> Requirements: <ul><li>Experience: Minimum of 5 years of recruiting experience, with a focus on hiring for positions based in Japan. Familiarity with the Japanese job market and recruitment practices is essential.</li><li>Language Skills: Fluent in Japanese (native-level or near-native) and strong communication skills in English.</li><li>Expertise: Proven experience in recruiting for a variety of roles (technical, non-technical, and leadership positions). Experience hiring for multinational companies is a plus.</li><li>Candidate Sourcing: Strong skills in using various sourcing tools and channels, including LinkedIn, job boards, and personal networks, to identify top talent.</li><li>Remote Work: Comfortable working remotely, with strong time management and communication skills to collaborate effectively across teams.</li><li>Cultural Fit: A deep understanding of Japanese business culture and the ability to assess cultural fit for potential hires.</li></ul>

Responsibilities <ul><li>Identify and pursue new sales opportunities across PH market.&nbsp;</li><li>Build and maintain strong relationships with existing and potential customers, adapting communication styles to regional preferences.</li><li>Support external sales engineers by generating leads and qualifying prospects.</li><li>Generate quotation and revert to customers for standard products, tubing, hoses and parts.</li><li>Follow up with customer quotations.</li><li>Take orders for repeat business and ensure timely follow-up with clients.</li><li>Collaborate with cross-functional teams to align sales strategies with regional market trends.</li><li>Maintain accurate records of customer interactions and sales activities in CRM systems.</li></ul> Requirements: <ul><li>Good English communication skills.</li><li>1 to 5 years of experience in inside sales (cold calling / lead generation).</li><li>Background in maintaining accurate records of customer interactions and sales activities.</li></ul>

&nbsp;Responsibilities:<ul><li class="ql-align-justify">Lead and manage the processing team which includes credit operations and projects delivery. </li><li class="ql-align-justify">Responsible for the day-to-day operations and project of retail credit operations as well as processing of legal and security documentation. </li><li class="ql-align-justify">Demonstrates functional and technical expertise required to perform core aspects of the job. </li><li class="ql-align-justify">Coordinate with other divisions and vendors to ensure successful delivery of related services.</li><li class="ql-align-justify">Able to formulate system and work processes and process improvements for a holistic approach to operational requirements. </li><li class="ql-align-justify">Manage projects undertaken by department in accordance with agreed project terms and ensure successful implementation within agreed time frame and budget.</li></ul>Qualifications: <ul><li>Bachelor degree in related discipline. </li><li class="ql-align-justify">At least 8 years’ experience in&nbsp;lending, loan operational processes and possesses areas of expertise in&nbsp;retail credit operations, regulatory and legal compliance. </li><li class="ql-align-justify">Equip with functional and technical expertise required to perform core aspects of the job, including sound knowledge of lending, credit, treasury and trade financing, regulations, and legal guidelines.</li><li class="ql-align-justify">Proven track record in&nbsp;managing a sizeable operation team with strong exposure to retail credit lending (including Housing Loan and Car Loan), and knowledge of relevant&nbsp;application systems. </li><li class="ql-align-justify">Well-developed leadership, communication, interpersonal and organization skills </li><li class="ql-align-justify">Strong quantitative, analytical, and problem-solving skills. </li><li class="ql-align-justify">Ability to manage multiple initiatives and to work under challenging and demanding circumstances to meet deadlines.</li></ul>

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17 kuala selangor Jobs found

Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Product Manager / Senior Product Manager (Hospital & Oncology)

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Business Unit Head Medical Device

Japanese Senior Recruiter

Inside Sales Engineer - Lead Generation (Sales)

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

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17 kuala selangor Jobs found

Card Authorisation & Fraud Detection Analyst

Team Lead – Financial Payments / Account Maintenance - Channel Operations Centre

Product Manager / Senior Product Manager (Hospital & Oncology)

Sr Officer (Team Member) – Reconciliation

Senior Officer/Manager /Team Lead - Cash Management / Swift Ops / Corp Account (Static Maintenance)

Sr Officer / AVP - Trade Ops - Doc Collection / LC Advising / Import Export Loan

Business Unit Head Medical Device

Japanese Senior Recruiter

Inside Sales Engineer - Lead Generation (Sales)

AVP / VP, Credit Administration & Control - Wholesale / Retail Operations

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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WhiteCrow is on a mission to connect companies with the best talent across the globe.