Head of Card Operations

Electrical Product Engineering Technical Leader

MGR II Qlty & Reliability Engineering

Principal/Staff Engineer – Firmware Development

Customer Process Engineer(Mandarin Speaker)

AVP/VP, Software Engineer, Technology Group

Application Developer - Fullstack Developer

Associate Engineer – Factory Innovation

AVP, Solution Architect

Software Engineer - ERP

Responsibilities: <ul><li>Lead the COPC team</li><li>Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met</li><li>Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.&nbsp;</li><li>Conduct internal reviews / tests to ensure compliance</li><li>Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.&nbsp;&nbsp;</li><li>Proactively manage and resolve customers’ and business units’ feedback and queries promptly</li><li>Drive operations related projects &amp; process improvements</li><li>Lead and coach staff to a high standard of performance, productivity and service quality</li><li>Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;</li><li>Ensure that operation procedures are kept up to-date;</li><li>Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality</li><li>Candidate must come from banking industry and done / doing cards operations. This is to manage total HC of 70 (incl TL &amp; Dep TL).</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>At least 10 years of retail banking operations, especially in Credit/Debit Cards Operations&nbsp;</li><li>At least 10 years of team management experience with a minimum size of 20</li><li>Able to multi-task and cope with change and diversity in a fast-paced environment</li><li>Experience in change management projects, including successful RPA and automation implementations.</li><li>Strong organizational and management skills with strong leadership qualities</li><li>Strong analytical and problem-solving skills</li><li>Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills</li><li>Ability to think objectively and think outside the box when analyzing issues</li><li>Ability to work under pressure</li></ul>

Responsibilities: <ul><li>Perform electrical engineering tasks and contribute to sustaining engineering projects.</li><li>Support value engineering, including component selection, design changes, and process efficiency.</li><li>Participate in lifecycle management through defect reduction and new component qualification.</li><li>Drive cost avoidance and cost reduction initiatives.</li><li>Conduct design lab experiments, analyze results, and release product documentation.</li><li>Join DFM, DFT, and DFR reviews to improve quality and reduce test/assembly time.</li><li>Communicate technical concepts clearly and provide actionable recommendations.</li></ul> Requirements: <ul><li>Bachelor’s in Electrical Engineering or related discipline with 7 –10 years of experience, or Master’s with equivalent background.</li><li>Solid foundation in electrical engineering with experience in DFx, schematic, CAD, and CAE tools.</li><li>Ability to analyze information, support root cause analysis, and resolve yield/quality issues.</li><li>Skilled at solving straightforward technical problems and presenting logic and decisions.</li><li>Strong communication and collaboration skills; capable of contributing to cross-team impact.</li><li>Demonstrated ability to improve processes, exercise judgment within defined procedures, and grow into higher-level responsibilities.</li></ul>

Responsibilities: <ul><li>Primary responsibility for developing and driving standardized Design for Reliability Engineering (DfRE) and Robustness Validation (RV) Methodologies for all Power Products.</li><li>Drive a DFSS culture, one of innovation, constant learning, and continuous improvement that aspires to deliver "First Time Right"; provide product development and DFSS training, coaching, and mentoring to product design teams to create a world class product development organization.</li><li>Drive excellence in Design for Reliability ensuring comprehensive utilization of modeling and simulation, structured DOE approaches, robust product validation including HALT/HAST and Test to Failure (TTF) methodologies.&nbsp;Oversee integrating reliability considerations during technology &amp; product evaluation, NPI product development from receipt of Customer Spec (Mission Profile) through Product Release into mass production; will have T&amp;V Plan + Reliability Test Plan Finalization Authority for Power Products.</li><li>Partner with PDE’s to quickly produce and evaluate first samples to expedite speed to market and drive fast and iterative product design improvements; drive Early Concept Testing identifying potential weaknesses and failure mechanisms in the product design and validating all improvements through testing and capability analysis.</li><li>Work very closely with MPDE about Process Developments and Equipment Developments, developing comprehensive test plans to ensure capability to six sigma standards and driving world-class Simultaneous Engineering (Concurrent Engineering).</li><li>Support Mfg Quality with failure analysis (F/A) and Root Cause and Corrective Action (RCCA) of line scrap and customer returns as well as competitive benchmarking activities.</li><li>Lead the identification of special testing needs and requirements and partner with Global R&amp;T COE to develop Custom Test Equipment, Tests &amp; Test Specifications.&nbsp;Oversee all application testing for Power Products.</li><li>Drive high performance organization by providing your team routine coaching and feedback, holding your team accountable to meet performance objectives, and providing meaningful development to increase individual/team capability.&nbsp;</li><li>Manage employee well-being by prioritizing work, effectively managing resource loading, and providing flexibility to enable employees to successfully balance their work and personal lives.</li><li>Drive organization effectiveness by structuring your organization in a way that best enables the BU strategy, maximizes resource efficiency and productivity, and provides role clarity and clear lines of accountability.</li><li>Manage the talent in your organization to support the business now and to proactively prepare for the future by identifying organization skillset/role gaps, implementing plans to fill any skillset/role gaps, and assessing current talent fit to ensure the right talent is matched to the right roles to best meet the needs of the business.</li></ul> Requirements: <ul><li>Bachelor/ Master’s degree in technical discipline (Electrical Engineering, Electronics, Mechatronics)</li><li>10+ years of Experience in all aspects of reliability engineering for electronic or mechatronics products from reliability estimation to reliability calculation and risk identification.</li><li>Must also have many years of experience working with test equipment, test systems, test labs, development and deployment of HALT/HAST testing, Test &amp; Validation Plans, development of custom test systems and performing “application tests.”&nbsp;Must have a good balance between theory and practice.</li><li>Experience interacting with global cross-functional engineering teams in multi-site global organization.</li><li>Excellent English, both verbal and written, and the ability to interact professionally with customers, leadership, stakeholders, cross functional teams and subject matter experts.</li><li>Exceptional analytical, critical thinking, and problem-solving skills and ability to make decisions when presented with a series of challenges, conflicts and constraints.&nbsp;Ability to drive to big picture goals and milestones while valuing and maintaining strong attention to the details.</li><li>Knowledge on FIT estimation methodology, statistical analysis for reliability calculation such as Weibull-analysis or 2-statistics, application of Bayes theorem, random failure principle, FMEDA, FTA</li><li>Reliability Engineering training from company, ASQ, TUV, Reliasoft or equivalent</li><li>Experience with custom product development, working closely with customers to define mission profile of the end application and optimizing reliability strategy based on customer needs.</li><li>Experience in running statistical analysis for reliability calculation for mechatronic products.</li><li>A high curiosity in understanding how systems/products work along with a reverse engineering mindset.</li><li>Willingness to travel as required, ~20%&nbsp;</li></ul>

Responsibilities: SUPPORT CUSTOMERS AND DEBUG FIRMWARE <ul><li>Customer engineering support: Act as the primary technical escalation point for Security Firmware on SSD products — triage, prioritize, and drive customer reported security issues to closure within committed response times</li><li>Security feature enablement: Guide customers through the configuration, integration, and validation of SSD security features; including, but not limited to: TCG Opal/Pyrite/Ruby and Enterprise SSC, ATA and NVMe security commands, self-encrypting drive operation, secure boot and signed firmware update, sanitize and cryptographic erase, key management, and device attestation</li><li>Debug and root cause analysis: Reproduce customer, qualification, and field failures in the lab; analyze firmware logs, traces, and bus captures; debug Security Firmware source; and deliver documented root cause and corrective action</li><li>Firmware fixes and validation: Develop, unit test, and functionally validate targeted Security Firmware changes and customer specific configurations and builds, ensuring each change meets the security, functional, performance, and quality/reliability requirements of the technical spec matrix before release</li><li>Vulnerability and incident response: Assess the impact of reported vulnerabilities and security findings on products already in the field, and support mitigation planning, remediation delivery, and customer disclosure</li><li>Customer qualification and compliance support: Support customer security audits, security questionnaires, and certification activities (e.g. TCG specification compliance, FIPS 140-3, Common Criteria), and produce the application notes, integration guides, and technical documentation customers depend on</li></ul> STAKEHOLDER MANAGEMENT <ul><li>Represent our client in direct technical engagement with customer engineering teams, translating Security Firmware behavior, constraints, and risk into terms that are clear to both engineering and non-engineering audiences</li><li>Dedicatedly provide to management, multi-functional team members, and the firmware team consistent, detailed, and properly summarized information regarding customer issues, escalation status, and the progress of firmware fixes</li><li>Maintain accurate issue records, root cause reports, and knowledge base content so that recurring customer questions are answered faster over time</li></ul> PEOPLE DEVELOPMENT <ul><li>Multi-functional Teamwork: Develop and maintain collaborative, open and, constructive relationships with peers, management, and partner teams across firmware development, product engineering, quality, and field applications</li><li>Team Development: Provide technical capability that continuously improves team involvement, morale, and productivity</li><li>Personal Development: Work to continuously improve your technical capability and communication skills</li></ul> AI UTILIZATION <ul><li>Integrates AI-assisted tools and insights into daily work to improve efficiency, quality, or effectiveness, exercising sound judgment and complying with organizational standards and requirements.</li><li>Contributes to a culture of continuous improvement by identifying, testing, and sharing AI-enabled enhancements within one’s scope of work.</li></ul> Requirements: <ul><li>Bachelors/masters degree in computer or electrical engineering with 5+ years of relevant experience.</li><li>Experience in a customer facing engineering role such as customer engineering support, field applications, sustaining engineering, or escalation management is strongly preferred</li><li>Embedded Security domain knowledge and experience, including cryptography fundamentals (AES, RSA/ECC, SHA), key management, secure boot, and secure firmware update</li><li>Familiarity with storage security standards and features such as TCG Opal and Enterprise SSC, ATA Security, NVMe security and sanitize commands, and self-encrypting drives is an advantage</li><li>Expertise in the use of programming languages (eg. C, C++, RUST), programming tools &amp; environments</li><li>Experience programming in Python for test automation, log parsing, and debug tooling is an advantage</li><li>Understanding of storage interfaces including ideally PCIe/NVMe, SATA, or SAS</li><li>Experience with NAND flash and other non-volatile storage is an advantage</li><li>Experience in storage industry, storage systems, or a related technology is an advantage</li><li>Proficiency in debugging and resolving code problems for firmware applications, including the use of debuggers, firmware trace and log analysis, and protocol analyzers</li><li>Experience with defect tracking, change control, and firmware release processes in a production or sustaining environment</li><li>Excellent written and verbal communication skills, with the ability to manage multiple concurrent escalations under time pressure and stay effective in customer visible situations</li><li>Ability to apply baseline digital fluency and role-appropriate AI literacy to use AI-enabled tools responsibly and effectively for research, analysis, content creation, problem-solving, operational tasks, and achieving business outcomes.</li></ul>

Responsibilities: <ul><li>Good communicator, able to explain technical concepts to both technical and non-technical audiences and collaborate effectively with global internal teams and customers.&nbsp;</li><li>Establish key customer care abouts and contributes &amp; reviews the product requirements.</li><li>Conducts joint design reviews between company and customers during product development cycles to ensure product specifications are properly defined (Design Objectives).&nbsp;</li><li>Work with local FAE and product engineering teams on new concepts.</li><li>Develop expertise in how company products are applied based on Customer’s manufacturing processes. Translates customer’s assembly process to company product design teams, assisting with crafting company Application Spec documents. Collaborates early and aligns with customers on companys final Application Spec. Conducts signoff review between company and Customer for NPI products.</li><li>Works with company engineering to integrate customer application parameters into product and application specifications.</li><li>Creates application notes, training materials, or documentation to help customers understand how to use company products. Provides product application training.</li><li>Provides internal training to company product and FAE groups showing new process technologies that our customer base is utilizing or experimenting with for future development.</li><li>Assists customers with Test methodologies to test company products. Ensures company test methodologies are consistent with Customer’s requirements.</li><li>Provides onsite support during multiple NPI stages.&nbsp;</li><li>Ensured feedback is provided to design engineers.</li><li>Must understand the SMT processes, pick and place equipment, robotics, cable routing and general PCB processes and procedures.</li><li>Assess/collaborate with customer manufacturing teams during product design phase.</li><li>Troubleshoot technical issues that customers encounter with company products during trials and production.</li></ul> Requirements: <ul><li>BS or MS in Mechanical Engineering required, 6-10 years of experience – design/field.&nbsp;&nbsp;</li><li>Fluent in Mandarin, English will be an added advantage.&nbsp;</li><li>Experience with design reviews, tolerance analysis and root cause problem-solving.</li><li>Experience in PPAP and production startup.&nbsp;</li><li>Ability to assist the Quality group in understanding potential areas of concern and the ability to relay data back to the product design teams.</li><li>Knowledge of regulatory and compliance standards is related to interconnect.</li><li>Proficiency in Creo, Ansys, and test lab equipment.</li><li>Must be able to travel within South Asia mostly.</li></ul>

Responsibilities: <ul><li>Collaborate and Innovate: Partner with portfolio managers, business managers, and product owners to tackle complex challenges and transform them into purposeful software solutions that drive our success</li><li>Design and Develop: Craft advanced algorithms and applications that significantly improve operational efficiency, enhance decision-making, and propel strategic initiatives forward</li><li>Leverage Emerging Technologies: Harness the power of machine learning and artificial intelligence to create innovative solutions that give us a competitive edge in the industry</li><li>Champion Excellence: Lead peer code reviews and share your technical expertise to cultivate a culture of continuous improvement and excellence</li><li>Ensure Quality: Execute rigorous System Integration Tests and work closely with business users on User Acceptance Tests to guarantee top-tier deliverables</li><li>Document and Guide: Develop comprehensive documentation and user guides to ensure seamless adoption and utilisation of new systems</li><li>Stay Ahead: Continuously explore and integrate emerging technologies to keep our solutions at the forefront of innovation&nbsp;</li></ul> Requirements: <ul><li>At least 5 years of relevant experience in software development, and hands-on experience in solution designing, software testing, and production support</li><li>Proficiency in Agile software development methodologies and practices such as Scrum, Kanban, or Test-Driven Development</li><li>Hands-on technical skills and good competency in Java and related frameworks such as Spring or Hibernate</li><li>Strong experience with Java / C# Dot Net / Typescript / Python</li><li>Preferred experience in relevant domains, including but not limited to the financial sector, such as SaaS integrations, enabling a deep understanding of industry-specific challenges and solutions</li><li>Familiarity with cloud platforms like AWS or Azure and containerisation technologies like Docker and Kubernetes</li><li>Strong team player who is keen to learn, independent, and possesses strong analytical, problem-solving, communication, and interpersonal skills</li><li>Passionate about understanding business requirements and using technology to transform or improve current state</li><li>Familiar with and interested in learning about current and emerging technology landscapes</li><li>Bachelor’s or equivalent degree in Science, Technology, Engineering, and Mathematics (STEM) related discipline is advantageous</li><li>Ability to adapt to a dynamic environment and demonstrate strong prioritisation skills</li><li>Experience leading engineering teams and/or mentoring junior software engineers is advantageous, especially for VP candidates&nbsp;</li></ul>

Responsibilities: Application Development: <ul><li>Design, develop, test, deploy, and support web applications using Angular/AngularJS, Python, and modern full stack technologies.</li><li>Build responsive, high-performing, and user-friendly web interfaces.</li><li>Develop and maintain backend services, business logic, RESTful APIs, and system integrations.</li><li>Integrate applications with databases, enterprise platforms, and third-party systems.&nbsp;</li></ul> Solution Design: <ul><li>Analyze business and functional requirements and translate them into technical solutions.</li><li>Prepare technical designs, system workflows, and application specifications.</li><li>Contribute to technical design discussions and recommend scalable, maintainable solutions aligned with established architecture standards.</li><li>Support the evaluation and selection of appropriate technologies and development approaches.</li></ul> System Integration &amp; Database Management: <ul><li>Develop and maintain secure REST APIs and system integrations.</li><li>Design, optimize, and support relational databases and SQL queries.</li><li>Ensure secure, accurate, and reliable data processing across applications.</li><li>Monitor and optimize application, API, and database performance.</li></ul> Quality Assurance &amp; Testing: <ul><li>Develop and execute unit tests, integration tests, and defect resolution activities.</li><li>Participate in code reviews and quality improvement initiatives.</li><li>Support user acceptance testing, release validation, and production deployments.</li><li>Contribute to automated testing and continuous integration practices where applicable.</li></ul> Application Support &amp; Continuous Improvement: <ul><li>Troubleshoot application issues and provide timely resolution of incidents and defects.</li><li>Monitor application performance, availability, and operational health.</li><li>Perform root cause analysis and implement sustainable solutions to prevent recurring issues.</li><li>Identify opportunities to improve application functionality, performance, maintainability, and user experience.</li></ul> Agile Delivery &amp; Collaboration: <ul><li>Participate in backlog refinement, sprint planning, daily stand-ups, reviews, and retrospectives.</li><li>Collaborate with Business Analysts, Product Owners, Project Managers, and cross-functional technical teams.</li><li>Provide effort estimates and technical input to support project planning and delivery commitments.</li><li>Communicate progress, risks, dependencies, and technical recommendations to stakeholders.</li></ul> Security &amp; Development Standards: <ul><li>Follow secure software development practices and organizational security requirements.</li><li>Ensure applications comply with data privacy, security, audit, and compliance standards.</li><li>Adhere to coding standards, code review processes, and development best practices.</li><li>Support vulnerability remediation and application security improvements.</li></ul> Documentation &amp; Compliance; <ul><li>Maintain technical documentation, support guides, and system specifications.</li><li>Document application configurations, enhancements, integrations, and support procedures.</li><li>Ensure solutions are developed in accordance with organizational policies, standards, and governance requirements.</li></ul> Requirements: <ul><li>3+ years of software development experience, with strong hands-on expertise in Angular or AngularJS for web application development.</li><li>Strong experience in API development and integration, with the ability to develop, consume, test, and troubleshoot RESTful APIs.</li><li>Good working knowledge of JavaScript, TypeScript, HTML5, and CSS3, with a solid understanding of modern web application development practices.</li><li>Hands-on experience with SQL and relational databases, preferably SQL Server, PostgreSQL, or MySQL, including database queries and data handling.</li><li>Proficiency with Git/version control and good understanding of software development lifecycle, debugging, testing, and collaboration with cross-functional development teams.</li><li>Experience with Python development for backend services</li></ul>

Responsibilities: Drives Business Growth <ul><li>Leads commercializing solutions for new process/material innovations into manufacturing facilities.</li><li>Define, plan &amp; execute process trials with R&amp;D developers &amp; Manufacturing team to validate performance, quality, efficiency &amp; stability.&nbsp;</li><li>Identifies &amp; resolves technical &amp; material issues during commercialization.</li><li>Creates process material &amp; process specifications for the plant during handover.&nbsp;&nbsp;</li><li>Collaborates with Product Developers, Technical Service, engineers, supplier &amp; Manufacturing to ensure smooth project handover.&nbsp;</li><li>Supports continuous improvement &amp; standardization of process &amp; material quality specification.&nbsp;</li></ul> Leadership <ul><li>Functions as a Program/Project Manager, Planner, Coordinator, Communicator, and Technical Expert.</li><li>Provides strategic input to cross-functional teams and influences decision-making through technical insights.</li></ul> Innovation / Creativity <ul><li>Identifies &amp; implements process productivity &amp; sustainability improvements workstreams.</li><li>Collaborates with suppliers and global resources for scaling new process solutions.</li></ul> Technical Expertise <ul><li>Serves as the subject matter expert in process engineering (equipment &amp; process flow), raw material specification &amp; Pringle chip finish goods quality.</li><li>Maintains up-to-date knowledge of current operational process technology &amp; finished process quality performance.&nbsp;</li></ul> People Management <ul><li>Manages one direct report, setting performance expectations, conducting evaluations, and supporting career development.</li></ul> Other Duties <ul><li>Based in Enstek Malaysia, with travel (~20%) to manufacturing sites, suppliers, and regional offices.</li><li>May require extended hours, shift work, or weekend support depending on project needs.</li><li>Occasional hands-on operation of process equipment.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Chemical, Process, Mechanical, or Food), Food Science/Process /Technology degree or any related field.</li><li>Minimum 3–5 years’ experience in process development or manufacturing within the food industry. Past managerial experience is preferred.&nbsp;</li><li>Fluent in Bahasa Melayu &amp; English language.&nbsp;</li><li>Technical &amp; Process Knowledge</li><li>Strong understanding of food/process engineering principles (e.g., heat transfer, powder flowability, mass balance, rheology, fluid dynamics, drying, mixing, extrusion, etc.).</li><li>Experience with scale-up from lab/pilot plant to full-scale production.</li><li>Knowledge of manufacturing systems, automation, and equipment capability.</li><li>Familiarity with process validation (CQV – Commissioning, Qualification, Validation).</li><li>Commercialisation &amp; Project Execution</li><li>Able to translate R&amp;D prototypes into commercially viable and scalable processes.</li><li>Competence in trial planning, DOE (Design of Experiments), and data analysis to optimize processes.</li><li>Experience with equipment commissioning, line trials, and factory acceptance testing (FAT/SAT).</li><li>Understanding of manufacturing cost drivers and process efficiency. (OEE, yield loss, etc)</li></ul>

Responsibilities: <ul><li>Influence many agile development teams through all phases of the Agile development life cycle through SAFe</li><li>Implement new technologies and assist developers as they migrate to new technologies</li><li>Architect applications across the full stack, experience in PCF, AWS, Cloud Native</li><li>Application Architecture, Microservices ecosystem, Spring Batch Apps using Spring Cloud Data Flow, J2EE, Spring Java, and RESTful APIs are a must.</li><li>Design data models to support complex business processes</li><li>Drive a CI/CD strategy using our Jenkins, Bitbucket, and uDeploy stack.</li><li>Influence and collaborate with software developers, UX designers, product managers, application architects, and customer application experts to create amazing apps.</li><li>Mentor and influence all levels of the team: in this role, you will have the opportunity to influence up and down the chain of command</li><li>Ensure compliance with architecture, security and technology standards set by company Financial</li><li>Assist in crafting and maintaining the future state technology architectural strategy, along with our application of modernization and migration roadmap.</li><li>Participate in Agile scrums consisting of cross-functional teams</li><li>Participate and Contribute towards Engineering Community of Practices (CoPs)</li><li>Lead Agile sprints as the technical expert, including sprint planning, daily standups, backlog grooming sessions, and sprint reviews</li><li>Ensure application code quality through development, test, and QA</li><li>Participate in addressing root cause analyses, incident reports and provide direction in problem resolution</li><li>Analyze production defects, troubleshoot systems, identify root cause, and implement fixes</li><li>Passionate about the latest technologies, open-source projects and languages</li><li>Provide 24x7 on-call support periodically throughout the year</li><li>Identify ways to increase efficiency and improve system performance</li><li>Work with third party vendors to develop software and/or integrate their software into the companys products</li></ul> Requirements: <ul><li>Bachelors degree in computer science or related degree with modern application</li><li>development experience, around 7 years of experience in Technology, 5+ years in</li><li>API development using Java and 2 years in Technical Lead driving product solutions in</li><li>Enterprise Communications</li><li>Strong Technical Expertise in Java, Spring Projects – Spring Boot, Spring Framework, Spring Cloud, Spring Batch, Spring Cloud Data Flow, S3 Bucket, Git, Maven, Gradle and REST</li><li>Prior experience working with US Payment networks (ACH, Wire, or related payment processing systems) is essential</li><li>Strong Experience in developing microservices with 12-factor app methodology</li><li>Strong Experience with Scaled Agile framework and familiarity with tools like JIRA Align</li><li>Strong Experience with Agile application development and familiarity with tools like JIRA</li><li>Strong Experience with continuous integration environments and using tools like Jenkins</li><li>Strong Experience writing unit and integration tests and familiarity with frameworks like Junit, Mockito, Spring Test.</li><li>Strong Experience with Caching Systems – Redis/Gemfire.</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

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37 lab tests Jobs found

Head of Card Operations

Electrical Product Engineering Technical Leader

MGR II Qlty & Reliability Engineering

Principal/Staff Engineer – Firmware Development

Customer Process Engineer(Mandarin Speaker)

AVP/VP, Software Engineer, Technology Group

Application Developer - Fullstack Developer

Associate Engineer – Factory Innovation

AVP, Solution Architect

Software Engineer - ERP

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Head of Card Operations

Electrical Product Engineering Technical Leader

MGR II Qlty & Reliability Engineering

Principal/Staff Engineer – Firmware Development

Customer Process Engineer(Mandarin Speaker)

AVP/VP, Software Engineer, Technology Group

Application Developer - Fullstack Developer

Associate Engineer – Factory Innovation

AVP, Solution Architect

Software Engineer - ERP

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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