HR Director - People & Culture

Hostess

Senior Waiter

HR Partner IV - SEA

Business Development Manager

Associate Director - HRBP

Senior Manager - Talent Management

Senior HR Business Partner

Production Admin Support

Role Description: <ul><li>The Director, People &amp; Culture is responsible for leading the People &amp; Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.</li><li>The role is responsible for ensuring the effective delivery of People &amp; Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.</li></ul> Responsibilities: <ul><li>Talent Acquisition, Workforce Planning &amp; Onboarding&nbsp;-Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.</li></ul> <ul><li>Employee Relations, Investigations &amp; Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.</li></ul> <ul><li>Leadership Partnership &amp; People Advisory&nbsp;- Act as the primary People &amp; Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.</li></ul> <ul><li>Employee Engagement, Culture &amp; Employee Experience&nbsp;-Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties</li></ul> <ul><li>Performance Management, Goal Setting &amp; STIP&nbsp;- Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).</li></ul> <ul><li>HR Operations &amp; Employee Lifecycle Management&nbsp;- Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.</li></ul> <ul><li>Talent Reviews, Succession Planning &amp; Leadership Development&nbsp;- Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.</li></ul> Requirements: <ul><li>Strong knowledge of strategic Human Resources management practices.</li><li>Strong knowledge of talent acquisition, workforce planning and organizational development.</li><li>Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.</li><li>Strong knowledge of performance management, talent reviews, succession planning and leadership development.</li><li>Understanding of Tanzanian labour legislation and employment practices.</li><li>Strong stakeholder management, coaching and influencing capability.</li><li>Excellent communication, facilitation and presentation skills.</li><li>Strong planning, analytical and problem-solving capability.&nbsp;</li></ul> Qualification &amp; Job Experience <ul><li>Bachelors Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.</li><li>Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.</li><li>Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).</li><li>Minimum of 10 years progressive Human Resources experience.</li><li>Minimum of 5 years experience in a leadership or Business Partner capacity.&nbsp;</li></ul>

﻿Responsibilities: Guest Relations &amp; Welcome: <ul><li>First Impression: Greet guests warmly and professionally upon arrival using the guests name whenever possible.</li><li>Seating Management: Guide guests to their assigned tables, present menus, and introduce the dedicated server.</li><li>Farewell: Bid farewell to departing guests and actively gather immediate feedback regarding their experience.</li></ul> Reservation &amp; Stand Operations: <ul><li>System Management: Efficiently operate the restaurants digital reservation system (e.g., OpenTable, SevenRooms).</li><li>Inquiry Handling: Answer calls, process phone or online bookings, and manage the waitlist during peak operation hours.</li><li>Table Turnover: Coordinate closely with floor supervisors and servers to monitor open tables and optimize seating capacity.</li></ul> Brand Standards &amp; Up-Selling; <ul><li>Menu Knowledge: Maintain thorough knowledge of the food menu, current beverages, and daily or seasonal promotions.</li><li>Grooming: Strictly adhere to the five-star luxury presentation and grooming standards outlined.</li></ul> Requirements: <ul><li>Experience: Minimum of 1 to 2 years of experience as a hostess or guest relations agent within a 4- or 5-star hotel, or a high-end specialty restaurant in the UAE.</li><li>Education: High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.</li></ul>

Responsibilities: <ul><li>To always embrace the company Hallmarks</li><li>Achieve company’s Mission and Vision</li><li>Greet and treat all colleagues in a friendly manner.</li><li>Sets a personal example for right conduct and behavior.</li><li>Must be comfortable discussing food and wine choices with guests in detail.&nbsp;</li><li>To maintain a friendly yet unobtrusive manner with all guests.</li><li>To control usage of all food and beverage items and appropriate usage of equipment, tools and service equipment.</li><li>To communicate with Culinary Team to ensure an exceptional dining experience for all guests.&nbsp;</li><li>To ensure the food pick up and service is impeccable and completed in a timely manner</li><li>Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests</li><li>Responsible for setting up tables, serving food and beverages to guests, and clearing/cleaning tables.&nbsp;</li><li>Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system</li><li>coordinate food timings according to company Standards&nbsp;</li><li>Follow all SOP &amp; SOS given to service team.</li><li>To understand all food and beverage items offered, including ingredients, methods of preparation and proper service.</li><li>Breakdown, clean and set-up of tables, buffets, and food stations</li><li>To perform other tasks or projects assigned by restaurant management.</li><li>Ensure great knowledge of health and safety, HACCP and hygiene regulations.</li><li>Maintains the outlet in perfect condition.</li></ul> Requirements: <ul><li>High School Diploma</li><li>1 year of experience in a similar role within the luxury industry</li></ul>

Responsibilities: <ul><li>Welcome and professionally greet guests, creating a warm and personalised first impression.</li><li>Manage guest seating, table allocation and reservations, ensuring smooth restaurant flow.</li><li>Coordinate closely with F&amp;B service teams to manage guest arrivals, waiting times and special requests.</li><li>Maintain strong knowledge of the restaurant, menus, outlets and services to confidently assist guests.</li><li>Handle guest enquiries and requests professionally and escalate concerns where required.</li></ul> Requirements: <ul><li>Previous experience in luxury / ultra-luxury hospitality, preferably within F&amp;B, guest relations, hostessing or similar guest-facing roles.</li><li>Excellent grooming, presentation and interpersonal skills.</li><li>Strong English communication skills.</li><li>Additional language is mandatory with preference for candidates fluent in Russian, Spanish, French, Italian, German, Dutch, Greek, Portuguese, Chinese or Japanese.</li><li>Candidates should ideally have experience working with an international / multicultural guest profile and within a luxury service environment.</li></ul>

Responsibilities: HR Policy &amp; Governance <ul><li>Develop, review, and continuously improve company HR policies, procedures, and guidelines to ensure consistency, transparency, and full compliance with regulatory and corporate standards.</li><li>Establish and maintain a structured policy management framework, including standardized documentation, approval workflows, version control, and audit trails.</li><li>Own the lifecycle of HR policies, from drafting, stakeholder alignment, approval, communication, to periodic review and retirement.</li><li>Monitor, interpret, and analyze local labor laws and regulatory changes, translating them into actionable HR policies and practices.</li><li>Proactively assess compliance risks and update policies and processes to mitigate potential legal or operational exposure.</li><li>Design and deliver training programs for employees and managers on HR policies, compliance requirements, and best practices, ensuring strong understanding and adoption.</li><li>Develop clear and effective communication strategies to ensure timely and consistent dissemination of HR policy updates across the organization.</li><li>Partner with HR teams, Legal, and business stakeholders to drive effective implementation and adoption of policies across all functions.</li><li>Track policy implementation, monitor adherence, and conduct regular compliance audits and risk assessments to ensure consistent application across departments.</li><li>Maintain proper documentation and reporting for audits, internal reviews, and regulatory requirements.</li></ul> Project Management <ul><li>Lead and support the execution of global, regional, and local HR initiatives and projects, ensuring alignment with business priorities and HR strategy.</li><li>Develop detailed project plans, including scope definition, timelines, milestones, resource allocation, and risk management plans.</li><li>Monitor project progress, identify risks or bottlenecks, and implement mitigation actions to ensure timely delivery.</li><li>Coordinate cross-functional stakeholders, ensuring clear roles, responsibilities, and effective collaboration across teams.</li><li>Provide regular project updates, reporting status, risks, and outcomes to key stakeholders and leadership.</li><li>Drive standardization and continuous improvement through project learnings, best practices, and process optimization.</li><li>Ensure all projects comply with internal policies, governance standards, and external regulatory requirements.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, or related field.</li><li>Minimum 5+ years of HR experience, preferably within a MNC Manufacturing company environment.</li><li>Hands-on experience in localizing HR policies and employee handbooks across APAC countries, including China, with sound knowledge of labor law compliance and HR governance practices.</li><li>Proven experience in reviewing, localizing, and implementing HR policies across APAC countries, including China, ensuring alignment with local employment legislation, regulatory requirements, and business needs.</li><li>Solid understanding of labor laws, HR compliance practices, and policy governance.</li><li>Strong communication, interpersonal, and presentation skills, with the ability to influence stakeholders at all levels.</li><li>Excellent written communication skills with attention to detail in policy documentation.</li><li>Strong analytical and problem-solving abilities with a proactive, solution-oriented mindset.</li><li>Proficient in HR systems and digital tools (e.g., HRIS, case management, MS Office).</li><li>Ability to manage multiple priorities and deliver results in a fast-paced environment.</li></ul>

Responsibilities: <ul><li>The role holder is responsible for identifying, attracting, and closing business development opportunities across Dubai Design District including both new and current business partner opportunities and providing a seamless customer service experience for business partners that encourages maximum revenue and customer retention.</li><li>Contribute to the development of the business development strategy, plans and budgets to promote pre- and post-sales and identify business opportunities to achieve the annual sales objectives.</li><li>Proactively achieve new &amp; expansion targets through pursuing and continuously identifying markets, segments, and companies to achieve sales targets and contribute to the identification of new value-added business opportunities using innovative concepts and considering changes in the market environment.</li><li>Direct lead generation activities, identify and develop potential pre- and post-sale business development opportunities, negotiate major deals with key/anchor target clients, build short-term/long-term business relationship/partnering to meet tangible objectives and targets for growth, to maximize and sustain revenue, profitability and enhance market share.</li></ul> Requirements: <ul><li>Graduate degree in Business Management or equivalent.</li><li>6 - 8 years of Business Management experience where both business development and customer service were integral to the role.</li><li>2 of those years and should be in a managerial role.</li><li>Technical Competencies.</li><li>Business Development.</li><li>Negotiation &amp; Persuasion.</li><li>Customer Relations.</li><li>Financial acumen.</li><li>Business outlook.</li><li>Communication &amp; Networking skills.&nbsp;</li></ul>

Responsibilities: Strategic HR Leadership: <ul><li>Act as a trusted advisor to executive leadership, influencing business strategy through human capital insights.&nbsp;</li><li>Lead the development and execution of enterprise-wide people strategy aligned with business growth objectives.&nbsp;</li><li>Drive workforce planning, organizational design, and operating model effectiveness across multiple business units.</li></ul> Talent Strategy &amp; Leadership Development: <ul><li>Oversee succession planning and leadership pipeline development for critical roles.</li><li>Drive enterprise talent reviews, ensuring alignment with long-term business needs.</li><li>Shape and sponsor leadership development and capability-building initiatives in partnership with COEs.&nbsp;</li></ul> Organizational Performance &amp; Effectiveness: <ul><li>Lead the performance management framework, ensuring alignment with business priorities and outcomes.</li><li>Define and track organizational performance metrics and ensure continuous improvement initiatives are implemented.</li></ul> Culture, Engagement &amp; Transformation: <ul><li>Champion culture transformation initiatives, fostering engagement, inclusion, and high-performance behaviors.</li><li>Drive employee engagement strategies, leveraging insights from surveys and analytics to influence leadership action planning.</li></ul> Change &amp; Transformation Leadership: <ul><li>Lead enterprise-level change management initiatives, including restructuring, integration, and transformation programs.</li><li>Provide strategic counsel on people implications, risk mitigation, and stakeholder alignment during major business changes</li></ul> Employee Relations &amp; Governance: <ul><li>Ensure governance, compliance, and risk management in line with company policies and UAE labor laws.</li><li>Provide oversight on complex employee relations cases, investigations, and escalations.</li></ul> HR Analytics &amp; Business Insights: <ul><li>Drive data-led decision-making, leveraging workforce analytics to inform strategy.</li><li>Present insights on talent trends, productivity, engagement, and organizational health to senior leadership</li></ul> Collaboration with HR Centers of Excellence: <ul><li>Ensure alignment and integration of HR services across Talent Acquisition, Total Rewards, L&amp;D, and other COEs.</li><li>Lead the localization and execution of group-wide HR initiatives across company.</li></ul> Leadership &amp; Team Development: <ul><li>Lead and develop HRBP teams, ensuring capability building and succession readiness.</li><li>Foster a high-performing, collaborative HR function aligned to business needs.</li></ul> Requirements: <ul><li>Bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field.</li><li>A Master’s degree or MBA is preferred.</li><li>8–10 years of progressive HR experience, with at least 3–5 years in a business partnering or HR leadership role.</li><li>Proven experience supporting senior leadership and driving strategic HR initiatives.</li><li>Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).</li><li>Familiarity with systems and collaboration platforms (e.g., Microsoft Teams, SharePoint) is preferred.</li><li>Strong verbal and written communication skills in English.</li><li>Interpersonal Skills.</li><li>Employee Relations.&nbsp;</li><li>Organizational Development.</li><li>Additional languages (e.g., Arabic) is an advantage.</li></ul>

Responsibilities: Talent Management Operations: <ul><li>Support HRBP, hiring managers and employees to set clear probation goals, ensuring these are uploaded on the system, and that probation reviews are conducted in time.</li><li>Work with the VP-Human Capital and company Leadership team to ensure goal setting is conducted on time, with SMART goals, which support the achievement of company annual strategic objectives.</li><li>Create suitable training materials and internal communications to educate and remind employees of the importance of the performance management cycle and how to effectively navigate Tahweel.</li><li>Support HRBPs in the administration and reporting of performance improvement plans to ensure underperformance is effectively managed.</li><li>Support the VP- Human Capital in the co-ordination and delivery of all performance rating calibration sessions and Talent Reviews, taking ownership for maintaining master documents and final outputs.</li><li>Support the VP-Human Capital to ensure Succession Plans workshops and outputs are completed on time, and in the nominations for high potential development programmes and initiatives.</li><li>Support in the creation of guidelines and templates for individual development plans and ensure these are saved centrally with bi-annual reviews to assess progress against plans for all key talents.</li><li>Provide insights and recommendations to improve Talent Management to enhance the employee experience and business outputs.</li></ul> Talent Management Metrics &amp; Reporting: <ul><li>Assist in the identification of key metrics which will be used to measure how successfully company implements Talent Management activities.</li><li>Contribute to data preparation, dashboards, and reports in support of strategic decision-making, as it related to Talent Management activities.</li><li>Own all status reporting to ensure stakeholders are kept informed of approach and completion rates for all annual, cyclical activities.</li></ul> Compliance &amp; Data Support: <ul><li>Ensure that all Talent Management activities are compliant with UAE labor laws and company policies.</li><li>Work with the VP-Human capital to ensure all Talent Management activities are in line with the DOE and ensure any internal audit recommendations and implemented timely.</li><li>Act as a Tahwheel super user, educating and upskilling HRBP, stakeholders and employees on the functionality of the system.</li><li>Coordinate with IT for improvements in Tahwheel and issue resolution.</li></ul> Requirements: <ul><li>Bachelor’s degree in HR or related field</li><li>Additional qualifications: CIPD/SHRM will be an advantage Minimum experience</li><li>Minimum of 3-6 years of relevant experience Skillset (job specific technical &amp; system skills if applicable)</li><li>Detailed Understanding of the UAE Labour Law.</li><li>Understanding of or exposure to the media/entertainment industry will be an added advantage.</li></ul>

Responsibilities: Strategic HR Execution:&nbsp; <ul><li>Implement HR strategies and programs aligned with global direction, translating business needs into actionable HR plans with measurable outcomes that support organizational objectives.</li><li>Organizational Design &amp; Workforce Planning: Support leaders in executing organizational structure changes, workforce planning and resource optimization using data and analytics to ensure the right talent capabilities meet current and future business needs.</li></ul> Global Talent Development:&nbsp; <ul><li>Operationalize talent programs including succession planning, leadership development and skills readiness initiatives to build leadership bench strength and functional capabilities across the global employee population.</li></ul> Culture &amp; Engagement Leadership:&nbsp; <ul><li>Execute initiatives that promote a culture of inclusion, accountability and performance while supporting change management and employee engagement efforts that resonate across diverse cultural contexts.</li></ul> Cultural Intelligence Application:&nbsp; <ul><li>Demonstrate cultural connectedness by understanding and effectively navigating diverse cultural norms, communication styles and work practices across the global employee population, adapting leadership approaches to foster inclusive collaboration and mutual respect.</li></ul> Strategic Leadership Coaching:&nbsp; <ul><li>Provide practical coaching to senior leaders to enhance team effectiveness, employee retention and leadership capability while building relationships of trust as a credible advisor.</li></ul> HR Program Integration:&nbsp; <ul><li>Collaborate with HR Centers of Excellence and Global People Services to ensure consistent and effective delivery of HR programs across regions, connecting stakeholder needs with centralized resources.</li><li>Employee Relations &amp; Global Compliance: Guide interpretation and application of HR policies, manage complex employee relations issues, and ensure compliance with U.S. and international labor laws across multiple jurisdictions.</li></ul> Inclusion &amp; Diversity Execution:&nbsp; <ul><li>Support implementation of global inclusion and diversity initiatives by fostering inclusive practices, promoting diverse talent pipelines, and ensuring equitable access to development opportunities across culturally diverse teams.</li></ul> Onboarding &amp; Cultural Integration:&nbsp; <ul><li>Lead onboarding and cultural integration for new hires and leaders across diverse backgrounds, ensuring alignment with The Way while respecting cultural differences.</li></ul> Special Projects &amp; Transformation:&nbsp; <ul><li>Contribute to strategic HR initiatives such as mergers and acquisitions integration, continuous improvement programs, and operational transformation efforts.</li></ul> Requirements: <ul><li>Bachelors degree</li><li>8+ years of progressive HR experience, with 5+ years in a senior HRBP or HR leadership role supporting business units</li><li>3+ years of demonstrated experience supporting global business units, multinational teams, or diverse employee populations across multiple countries and cultural contexts</li></ul>

Responsibilities: Attendance Management: <ul><li>Monitor and track employee attendance, clock-in/clock-out records, and shift schedules.</li><li>Review attendance data and investigate discrepancies, missed punches, and attendance exceptions.</li><li>Ensure attendance records are maintained accurately and updated in a timely manner.</li></ul> Leave Administration: <ul><li>Process and maintain employee leave records in accordance with company policies.</li><li>Coordinate with employees and supervisors to ensure proper documentation and approvals for leave applications.</li><li>Timesheet Verification &amp; Payroll Support</li><li>Verify timesheets for accuracy, completeness, and compliance with company requirements.</li><li>Support payroll processing by providing accurate attendance, overtime, and leave-related information.</li><li>Resolve timesheet discrepancies and coordinate with relevant stakeholders when necessary.</li></ul> Reporting &amp; Compliance: <ul><li>Generate regular reports on attendance, overtime, absenteeism, and workforce metrics.</li><li>Ensure compliance with attendance policies, labor regulations, and internal Standard Operating Procedures (SOPs).</li><li>Maintain accurate records and documentation for audit and operational requirements.</li><li>Administrative Support</li><li>Provide day-to-day administrative support to the operations team.</li><li>Assist with data entry, record maintenance, and workforce-related administrative activities.</li></ul> Requirements: <ul><li>Diploma, Certificate, SPM/STPM, or equivalent qualification.</li><li>Minimum 2-3 years of experience in administration, HR coordination, workforce administration, or operations support.</li><li>Able to work 12 hours shift (Day &amp; Night) for the Operations support.</li><li>Good proficiency in Microsoft Excel and other Microsoft Office applications.</li><li>Familiarity with Time &amp; Attendance Systems, HRIS, or workforce management systems.</li><li>Strong attention to detail and accuracy in handling employee records and data.</li><li>Good communication and interpersonal skills.</li><li>Strong organizational and time management skills.</li><li>Ability to multitask and work effectively in a fast-paced manufacturing or operational environment.</li><li>Good problem-solving skills and ability to handle confidential information professionally.</li></ul>

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23 labor relations Jobs found

HR Director - People & Culture

Hostess

Senior Waiter

Hostess

HR Partner IV - SEA

Business Development Manager

Associate Director - HRBP

Senior Manager - Talent Management

Senior HR Business Partner

Production Admin Support

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23 labor relations Jobs found

HR Director - People & Culture

Hostess

Senior Waiter

Hostess

HR Partner IV - SEA

Business Development Manager

Associate Director - HRBP

Senior Manager - Talent Management

Senior HR Business Partner

Production Admin Support

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.