Workplace Technology Engineer

Sr. Project Engineer

OT Project Manager_NOF

Responsibilities: <ul><li>Design and execute the standardization of workplace and infrastructure solution across the group, taking into consideration industry best practices and regulatory requirements.</li><li>Implement and manage workplace technology solutions including end users devices, telephony, collaboration and office productivity tools, managed print. </li><li>These will include the focus on Microsoft 365 suite, including emerging technologies like Microsoft Co-Pilot.</li><li>Implement and manage network infrastructure such as WAN, Enterprise LAN, firewalls, routers, switches, load balancers, remote access and other network enabling technologies and applications.</li><li>Implement and manage the Service Desk to handle service requests and incidents.</li><li>Drive workplace technology and infrastructure service recovery to reduce system downtime and impact to internal users and external customer.</li><li>Track service providers SLAs.</li><li>Experimentation and recommendation of new workplace technologies. Keep abreast with technology development in the industry and regulators.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Technology, or a combination of relevant professional experience.</li><li>More than 5 year’s relevant working experience in managing Workplace Technology and infrastructure. Financial services industry experience preferred but not mandatory.</li><li>Experience in implementing and managing Microsoft infrastructure (i.e. Microsoft 365), including Active Directory, ADFS, Azure AD, SCCM, end point management tools.</li><li>Familiar with WAN routing protocols, QOS, COS and experienced with Telco’s business and operations and network protocols like DHCP, TCP/IP, and VPN.</li><li>Relevant certifications in Workplace Technology and Networking preferred but not mandatory.</li><li>Strong technical, analytical and engineering competencies with hands-on experience in managing workplace and infrastructure environments.</li><li>Customer and service centric and able to communicate concisely and clearly with non-IT-savvy users.</li><li>Knowledge of ITIL framework and IT service management concepts and Agile methodologies.</li></ul>

Responsibilities: Network Design &amp; Implementation: <ul><li>Design and deploy functional networks (LAN, WLAN, WAN, etc.), including routers, switches, firewalls, load balancers, VPN, and network security devices.</li></ul> Network Maintenance &amp; Troubleshooting: <ul><li>Monitor network performance and ensure system availability and reliability by performing regular maintenance and system upgrades, including service packs, patches, and hotfixes.</li></ul> Network Security: <ul><li>Configure and maintain security devices, including firewalls, VPNs, and other security protocols, to protect the integrity of the network. </li><li>Respond to security breaches and mitigate risks.</li></ul> Requirements: <ul><li>·Networking, Switches, Routers, : L1 and L2, Client facing.</li><li>Excellent problem-solving skills and the ability to work under pressure.</li><li>Strong communication skills to interact effectively with team members and stakeholders.</li><li>Ability to work both independently and as part of a team.</li><li>Good organizational and time management skills.</li></ul>

Responsibilities:Project Management:Oversight of all small package and Mail Innovation project scheduling.Collaborates with region project managers to approve or request submission facility revisions.Participates in corporate project bid reviews.Conducts weekly staffing meeting to ensure proper integrator assignments.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.Manages deployment schedules and resources to meet service level needs and to deliver results. Leads product assessments, planning, design, and deployments to evaluate risk. Acts as a liaison to I.S. partners to manage release schedules and to communicate activities and progress. Manages post-release reviews to measure results. Verifies implementations to ensure release processes and procedures are applied effectivelyContinuously maintains current item costs and estimate calculations.Completes 35 to 45 estimates per year as requested by the Systems Design Group.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and Reporting.Hardware Procurement:Determines hardware requirements for all projects (from servers to cables).Coordinates with PPD to procure required hardware for all projects.Collaborates weekly on PPD Region/District status meetings.Reviews procurement process with site Project Managers.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and Reporting.Cost Tracking:Oversees OT project cost tracking.Provides cost detail as requested to site Project Managers.Impacted groups include Integrations, Data Acquisitions, and Reporting.Facility Data Transitions:Ensures site HST1s (Server Provisioning) are completed.Conducts facility LAN review meetings as needed (Flat/Layer 3).Oversees project site IP address creation.Reviews/approves project site IP address additions and corrections.Impacted groups include Integrations, Data Acquisitions, PLC/HMI, and ReportingProject Forecasting:Performs discovery for future projects from sources including corporate project bid reviews, estimate requests, and individual contacts.Documents and maintains findings in detail.Utilizes findings to aid in Data Acquisitions contracts and annual DSC staffing calculations.Manages, plans, and administers installation and decommissioning activities to expedite initiatives. Drafts and maintains policy, standards, and procedures to document processes. Manages team training to optimize resources. - Manages and maintains customer relationships to track and measure service levels. Collaborates with I.S. technology providers and vendors to ensure services are consistent and meet expectations. Supports long-term planning to ensure future service level expectations are met Project IntegrationsContinuously oversees all level 3 project integrations.Acts as a liaison between the DSC and the Region Project Managers.Oversees weekly Level 3 project review meeting with East and West Regions.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.IP Re-Addressing:Acts as a liaison between the DSC and GNS for GNS Operational Technology re-IP projects.Oversees Operational Technology device discovery by site.Conducts meetings with impacted Operational Technology groups as needed.Impacted groups include Integrations, Data Acquisitions, Electrical, PLC/HMI, and Reporting.Other Projects:Manages project life cycles (i.e., project scope, resources, schedule, budget, initiation, start-up, design, building, and deployment) to see projects from beginning to end. Forwards project documents to stakeholders to obtain sign-off, agreement on project costs, and needed resources. Creates, prepares, and maintains project plans to estimate resources, plan schedules, define goals, establish metrics, assess risks, and develop cost plans and to provide stakeholder reports. Ensures affected functions and groups are identified to negotiate changes and ownership of processes and to manage project impact. Provides status communications for senior management on issues, concerns, and risks to recommend solutions and to ensure products meet customers' needs. Monitors assigned resources formally (e.g., status meetings, etc.) and informally to continuously manage team productivity, project timelines, and deliverables. Balances multiple projects and deployment schedules to meet stakeholder goals and expectations. Determines decisions regarding tools, methods, and approaches to meet project goals. Manages the change control procedure to ensure project deliverables are formally reviewed, completed within planned cost and timeframe, and closed.Manages and Develops Others:Manages resources and people processes (e.g., career Development, training, staffing, etc.) to ensure the day-to-day administration of processes and formal procedures. Identifies individual and team skill gaps and developmental opportunities (e.g., training, special assignments, conferences, projects, etc.) to facilitate individual and team development. Ensures that direct and indirect reports have documented career goals and detailed plans for achieving these goals to develop them personally and professionally. Conducts frequent performance evaluations in a consistent, fair, and objective manner to facilitate open communication and encourage continuous performance improvement. Holds others accountable to established performance levels to achieve individual and group goals. Resolves individual and group performance issues in accordance with company policies and procedures in a timely manner to motivate and foster teamwork. Coaches others and provides on-going feedback and support to improve performance. Identifies opportunities to involve others in new and challenging work assignments and/or rotations that advance the skills and capabilities of individuals and the organization. Makes salary recommendations to reward employee performanceRequirements:Bachelor’s Degree: EngineeringNeed to have Team handling and Project Management experience.Preferred Linux hands on experience.

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Workplace Technology Engineer

Sr. Project Engineer

OT Project Manager_NOF

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Workplace Technology Engineer

Sr. Project Engineer

OT Project Manager_NOF

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.