Customer Service

ASC - Lead Management and Prof Trainer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Brand Manager (DTC)

Listing Director

Business Development Manager

Sr Manager / Asst. General Manager - Marketing

Food Service Marketing Manager

Head of Procurement and Supply Chain Management

Responsibilities: <ul><li>Be the primary interface on a day-to-day basis with direct account responsibility for customers.</li><li>Carry out contract reviews on orders/schedules and process in the SAP system.</li><li>Progress/expedite orders as requested.</li><li>Process request for quotations.</li><li>Process customer returns.</li><li>Investigate credit and debit requests and queries to issue credit/debit as necessary.</li><li>Have regular reviews with your account base to discuss OTD, backlog and other general support issues.</li><li>Review, action and issue all relevant order related reports.</li><li>Answer technical queries from customers as required using the intranet technical reference and to offer alternatives using available resources.</li><li>Proactively perform quote follow up.</li></ul> Requirements: <ul><li>Customer Care experience minimum 2-3 years</li><li>Fluency in English and German (at least B2 level)</li><li>Very good knowledge of SAP and MS Office package, supply chain or logistic knowledge will be an advantage</li><li>Good time management and ability to prioritize tasks</li><li>A passionate team player with Customer Focus and organizational agility, who can work under pressure and provide timely follow up as well as resolution of issues and inquiries</li><li>Multitasking out of the box thinker with a positive attitude, able to listen and being patient</li><li>Problem solving skills as well as negotiating skills are necessary to succeed</li><li>Success-oriented, open-minded, organized, resilient even in stressful situations</li><li>Ability to work on a hybrid model (office is located in Kraków)</li></ul>

Responsibilities: Duties may include, but are not limited to, the following: <ul><li>Present structured content in a way that inspires participants toward greatness.</li><li>Conduct leadership, management, and supervisory courses and learning content (in person and virtually).</li><li>Successfully complete and maintain certifications.</li><li>Continually gain up-to-date knowledge on leadership, management, and supervisory soft skills.</li><li>Collaborate with other learning professionals in the development of new course material.</li><li>Review curriculum and make recommendations on utilizing state-of-the-art training aids and techniques, including digital and interactive training systems</li><li>Assist in other divisional activities either directly or indirectly related to divisional training.</li><li>Under the direction of the supervisor, conduct classroom training and assist in field training activities.</li><li>Be an effective team member who consistently practices proven characteristics of effective teaming.</li></ul> Requirements: <ul><li>As a successful candidate you should have a Bachelor Degree in Human resource discipline. Master degree is preferred</li><li>Have 6 to 10 years of experience in the delivery of training programs focused on leadership, management, and professional development.</li><li>Have experience in preparing a classroom learning environment and conducting training for 5 to 100 participants.</li><li>Have proven experience as a workshop facilitator delivering leadership, management, and supervisory knowledge and skills.</li><li>Have experience facilitating both in-person and virtual workshops.</li><li>Have experience using emerging learning technologies to enhance the learning environment.</li><li>Able to prepare a training classroom environment as well as conduct and evaluate courses.</li><li>Have strong ability to develop and maintain relationships at different levels within the organization and expert ability to effectively manage a classroom environment during training.</li><li>Have strong written and verbal communication skills.</li></ul>

Role Description: <ul><li>To support, coach and mentor 10- 15 team members and support the Customer Service Managers and Regional Sales Managers. To provide customer service interface on a regional basis between the market and company.&nbsp;</li><li>To manage and maintain designated global customer accounts. To ensure efficient and effective processes on areas impacting on Customer Service. </li><li>To maximize customer satisfaction and provide an interface between field sales and customer. To build and maintain relationships with internal support functions and external customers.&nbsp;</li></ul>&nbsp;Responsibilities: <ul><li>Manage the day to day running of the customer service offices to ensure workload is distributed fairly and consistently with the right focus on priorities</li><li>Help build Inclusive &amp; high performing teams by leveraging employee’s feedback</li><li>Drive Continuous Improvement mindset and encourage standardization of “Way of Working”</li><li>Staying in good relationship with all stakeholders and customers</li><li>Hold regular Performance reviews with Customer Service Team members to ensure individual, team and regional goals are achieved</li><li>Carry out Disciplinary procedures as per company policies</li><li>Review all ongoing current business practices and processes for suggestions for improvement/implementing best practice</li><li>Liaise with external and internal customers – end user, Technical Support, Planning/ Logistics and Sales&nbsp;</li><li>Report on key Customer Service metrics &amp; KPI’s for the region</li><li>Coaching, mentoring and training of existing and new members across functions&nbsp;</li><li>Maintain and build customer intimacy</li><li>Be aware of possible impact on the company regarding legal responsibilities/compliance and ensure that associated risks are controlled and understood.&nbsp;</li><li>Comply and ensure awareness of TESOG policies and procedures&nbsp;</li><li>Liaise with Finance to ensure corporate and accounting compliance&nbsp;</li><li>Develop a back-up that will cover key reporting elements during own absence</li><li>Any other duties in line with the post</li></ul>&nbsp;Requirements: <ul><li>Proven expertise &amp; experience as Customer Care Professional</li><li>At least 3+ years of experience for people manager within/Outside Organization</li><li>Strong execution skills with effective time management. Must be able to prioritize tasks</li><li>Strong ability to communicate across all mediums- telephone, face to face and email</li><li>Good degree of IT Literacy – Power Point, Excel, SAP and SFDC</li><li>Perfect English and German</li><li>Good interpersonal, organizational and communication skills, both written and oral</li><li>Pro-active and responsive to customer (internal and external) requirements</li><li>High level of numeracy/attention to detail</li><li>Must be able to manage employees effectively in Hybrid model</li><li>Ability to work in a team environment and on own initiative</li><li>Have a professional and flexible approach</li><li>Ability to work under pressure and meet short deadlines</li></ul>

ABOUT: We are building a world class Global Trade Services (GTS) organization and the GTS - Automotive Business Unit senior analyst (based in Hungary) plays a critical role in supporting trade operations and compliance within the Business Unit (BU). The GTS AUT BU senior analyst serves as a trusted advisor and key team member within TE’s Operational Compliance team for the BU. The purpose of this role is to facilitate TE’s compliance, at the BU level, with import and export regulations globally to enhance global trade compliance, reduce risk, increase responsiveness to issues and opportunities, and support effective operational aspects of international trade. This role reports into the Senior Manager GTS Automotive EMEAI and is a key member of the Global Trade Services (GTS) team. As part of the GTS team, the GTS AUT BU senior analyst will join a group of professionals who are passionate about ensuring the future growth of the business by providing business solutions for compliance with global trade laws and regulations. The successful candidate will be able to collaborate and thrive in a global environment while maintaining integrity, taking accountability, and working together.&nbsp;&nbsp; Responsibilities: <ul><li>Execute trade operations and provide compliance oversight for the assigned BU in EMEA to ensure TE’s compliance with import/export laws and regulations</li><li>Maintain trade operations and compliance activities in accordance with TE policies, procedures, and controls, in collaboration with key stakeholders throughout the BU</li><li>Act as a point of contact for BU stakeholders in EMEA on trade-related matters.</li><li>Actively contribute to duty savings and other projects</li><li>Embed and train GTS SOPs and other processes locally</li><li>Work with BU stakeholders and counsel in EMEA to understand business changes and develop trade-related solutions/strategies and controls to ensure compliance</li><li>Maintain BU-level Key Performance Indicators (KPIs) and reporting to ensure efficiency and effectiveness of the operations</li><li>Partner with Trade Compliance Professionals and Stakeholders across the Enterprise</li><li>Partner with GTS Governance to monitor trade compliance regulatory and legislative changes, assess the potential impact to the BU, and determine the necessary actions and communications to the appropriate stakeholders</li><li>Work with GTS Governance teams to conduct trade compliance audits and oversee corrective action plans</li><li>Partner with GTS Governance to develop and administer effective trade compliance training as required throughout the region and organization</li><li>Ensure appropriate utilization of the GTS Operations Service Centre for product classification (import and export), restricted party screening, and duty savings compliance, and otherwise ensure proper country of origin determination, valuation, and admissibility</li><li>Work with the Operational Service Centres to identify, evaluate and administer opportunities to facilitate trade in a cost-effective and compliant manner (e.g., make use of applicable Free Trade Agreements, processing regimes etc.)</li><li>Establish and maintain relationships with internal functions, including corporate functions, to encourage awareness of global trade compliance issues, pro-actively identify trade risk and threats, and develop appropriate trade compliance controls</li><li>Talent Development &amp; Leadership</li><li>Create a culture of engagement and performance in alignment with TE’s core values</li><li>Lead by example and act with empathy</li></ul> Requirements: <ul><li>Bachelors degree required (international business, supply chain, law, or related field)</li><li>6+ years’ experience in global trade compliance</li><li>Preferred: 3+ years’ experience in supporting trade functions within an industrial, communications, transportation, or similar business</li><li>Functional knowledge of import and export regulations and familiarity with customs practices in Hungary and preferably other countries in the EMEA region</li><li>Functional knowledge of customs classification, including direct experience classifying products under the Harmonized Tariff System</li><li>Preferred: Functional knowledge of export classification</li><li>Preferred: Familiarity with customs valuation (e.g., assists, transfer price adjustments)</li><li>Preferred: Experience in post-entry/post-shipment audits and process audits in general</li><li>Preferred: Experience actively participating in cross-functional group projects</li><li>Experience interfacing directly and effectively with government agency authorities</li><li>Advanced Excel and/or PowerBI skills are a plus</li><li>Proven ability to work with variety of business groups, including supply chain, legal, procurement and finance</li><li>Highly developed decision-making skills in a fast-paced environment</li><li>Excellent organizational habits and priority management</li><li>Ability to foster teamwork and internal and external relationships</li><li>Customer focused with a commitment to quality</li><li>Preferred: Customs Broker License or other Customs / Trade certification&nbsp;</li><li>Travel may be necessary in fulfilment of responsibilities&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>The Brand Manager will be managing a portfolio of DTC consumer health products.</li><li>Key responsibility includes developing annual brand marketing plan and launch plan in line with strategy, budget and targets of company.</li><li>Lead the development of launch plans and tactics, engaging in activities such as Brand Strategy, Strategic/Operational Planning and Execution.</li><li>This position covers the Philippine market.</li><li>The Product Manager will work collaboratively with cross-functional teams both internally and externally - sales, finance, supply chain and third-party agency partners.</li></ul> Major activities <ul><li>Lead in go to market strategy, launch execution, activation, advertising and promotion for deployment of Brand Marketing Plan.</li><li>Drive the brand by working cross functionally and tracking development of all product initiatives to ensure timely launch of NPD within objectives and timeline.</li><li>Provide monthly analysis and findings with plan of actions using market share and available data.</li><li>Responsible in managing brand budget. Monitor and control A&amp;P expenditure within budget allocations.</li><li>Lead on-going analysis and review of new products, category, market trends, promotional programs and competitive information as part of a situation assessment on brand performance and product pipelining.</li><li>Involved in the S&amp;OP process, which involves monthly inventory sales forecast and monitoring as well as the interface between supplier and partners.</li><li>Knowledgeable in product lifecycle management</li><li>Familiar with digital and social media platforms.</li><li>Familiar and comply to advertisement compliance for healthcare products</li><li>Familiar with business to business (corporate) marketing</li></ul> Integrity &amp; Compliance: <ul><li>Works within Integrity &amp; Compliance policies and all company policies and ensures those around him/her do the same.</li></ul> Requirements: <ul><li>Degree in Business/Marketing preferred.</li><li>Good understanding of the latest marketing trends and techniques.</li><li>Understand consumer sales journey and familiar with social media platforms.</li><li>Good analytical skills, evaluate data and provide insights to improve sales.</li><li>Min 3 years of brand management and trade marketing experience from Consumer Health/FMCG products.</li><li>Customer focused with strong interpersonal skills and able to illustrate agility to work and manage cross-functional teams.&nbsp;</li><li>Able to demonstrate new pilots in the areas of digital and analytics</li><li>Detail oriented and having the ability to actively listen.</li><li>Solid communication skills including presentation, verbal and written abilities. Shortlisted candidates are required to do a business case project.</li><li class="ql-align-justify">Strategically focused, results oriented with strong problem-solving skills</li></ul>

Responsibilities. <ul><li>Proactive client and account management of a selection of current issuers and create cross sell opportunities for Corporate Services and Bond listings;</li><li>Managing all business development and generation of new business opportunities, including IPO’s, (ESG) bond offerings and related instruments, supported by the Head of Listing Benelux and CEO our partner Amsterdam;</li><li>Project management and execution of the IPO Days, IPO-ready programs in Amsterdam and Germany/CEE and the development of local initiatives that relate to our Tech Leaders segment;</li><li>Co-development and execution a business strategy for the cross-border/international listings;</li><li>Building and development a relevant network with all key business partners of our Listing department in Amsterdam;</li><li>Representing our partner locally and stand visible in the relevant networks. Further improve visibility and the profile of our partner in the Netherlands.</li><li>Additionally, the Listing Director will work in close collaboration with our global Primary Markets team, as well as with the relevant departments with our partner and representatives of other departments including our partners Securities.</li><li>Plenty local and international travel is expected and active participation in the sales and networking events within our partner.</li></ul> Requirements: <ul><li>At least 7 years relevant client-facing and commercial experience required.</li><li>Understanding &amp; experience of and interest in the dynamics and mechanics of the European capital market is essential.</li><li>Knowledge &amp; expertise in capital markets, products/services across listing value chain, as well as trends in post-trade.</li><li>Successful track record of performance in equity/debt sales, investor relations and/or ECM advisory.</li><li>Proven track record of commercial relationship management on senior management or C-level.</li><li>Strong project management capabilities and skills.</li><li>Good communication &amp; presenting skills (clear &amp; confident to maximize impact).</li><li>Strong team orientation with a transparent and collaborative approach to build links and relationships across the organization to enable the best commercial outcome for our partner.</li><li>Proactive &amp; results orientated: impresses with speed of delivery and quality of response &amp; inspires others with their enthusiasm.</li><li>University degree or bachelor degree combined with relevant working experience.&nbsp;</li><li>Fluency in English and Dutch required.</li></ul>

Responsibilities:&nbsp; <ul><li>Sales and Marketing Growth Plans – Crafted plans to explode total company business growth in Foodservice Channel.&nbsp;</li><li>Portfolio Management – Working on multi-tier, multi-segment categories to accelerate growth across different consumer groups to maximize the business growth, sales, and profit for the company&nbsp;</li><li>Distributor Management – Working with distributors across the markets from business planning to marketing and sales strategies to in-store, below-the-line and above-the-line executions. Collaborate with distributors on sell-out analysis to uncover growth gaps and opportunities.&nbsp;</li><li>Consumer-centric Category-Country Strategy – Designed and introduced the consumer insight-based growth strategy by category-country combination to unlock category and market growth, which was previously non-existent in the company business.&nbsp;</li><li>Regional Campaign Design and Execution –Working on ideation, regional design and local adaptation and execution of campaigns that build on each category strategy.&nbsp;</li><li>Select Customer Development – new business development of potential select key customers (FS/e-comm) that the KH distributor partner may engage for new sources of revenue.&nbsp;</li><li>Key Account Development – conduct Joint Value Plan with key customers in FOODSERVICE, and eCommerce.&nbsp;</li><li>Ensure the JVP is fully aligned with the distributor for monthly execution.&nbsp;</li><li>Lead/participate in the distributor monthly sales cycle operations plan to ensure timely execution of monthly category &amp; customer plans.&nbsp;</li><li>Supply Chain Management – Initiated the full supply chain tracking system for company Markets from ordering to shipping to systematize issue escalation and resolution (late ordering, delays, quality issues, customer complaints) more actionable.&nbsp;</li><li>Forecasting and Demand Planning – Leads the demand planning process with the distributors starting with sell-out analysis and campaign planning to sell-in forecasting and shipment planning. Feeds this data to regional demand planning to ensure stock availability from Export Affiliates.&nbsp;</li><li>Team management – a leadership skill to manage a small team of 2-3 people to coach, develop the key necessary skills and working closely to achieve the same goals.&nbsp;</li></ul> Requirements:&nbsp; <ul><li>Education Background: Business Administration Degree&nbsp;</li><li>Education Level: Bachelor’s Degree minimum&nbsp;</li><li>Working Experience: 5 years of experience in sales or marketing at FMCG company&nbsp;</li><li>Technical Skills&nbsp;</li><li>Proficient in analyzing sales data&nbsp;</li><li>Proficient in Selling &amp; Negotiating&nbsp;</li><li>Developing/Performing in Trade Marketing and Consumer insights&nbsp;</li><li>Developing/Performing in Lift &amp; Launch, Innovation and Product Development&nbsp;</li></ul> Other Specific Requirements: <ul><li>Strong strategic and execution of sales especially in FOODSERVICE.&nbsp;</li><li>Proficient in Sales &amp; Business Development.&nbsp;</li><li>Proficient in Negotiating sales objectives with Distributors and/or Customers.&nbsp;</li><li>Proficient in Root-cause analysis, Critical Thinking &amp; Problem Solving.&nbsp;</li><li>Amicable to work in a matrix organization.&nbsp;</li></ul> Personality/ Attitude:&nbsp; <ul><li>Resilient, curious, strong executor&nbsp;</li><li>Strong ability to quickly troubleshoot shortfalls and operate independently (Strong Self Starter)&nbsp;</li><li>Customer-centric mindset</li></ul>

Responsibilities: <ul><li>To drive business development through strategic consulting. Need assessment, identifying and driving new business opportunities in the specified market</li><li>Lead business acquisition specific pre-selling activities</li><li>Analyze existing product and markets in terms of ability to compete, gain market share, grow revenue and sustain or grow profitability</li><li>Generate new RFQ’s, lead CFT for technical agreements and get costing done, quote and negotiate pricing and contractual terms/ conditions with customers</li><li>To close new business deals by coordinating requirements, discussing and negotiating contracts, integrating contract requirements with business operations to promote business growth</li><li>Prepare lessons learned after each acquisition, incl. won/lost analysis</li><li>SWOT analysis of competitors in the region considering their pricing and capabilities, customer requirements, regional market/ government enforcements. Analyze SoM in defined region and SoB at each customer</li><li>To develop and execute new concepts, business models, channels and partners to position business in the market and achieve sales target</li><li>Explore new product lines in alignment with strategy department inline with capabilities to grow business</li><li>Lead CFT to ensure satisfactory resolution of all quality / supply related customer issues.</li><li>To ensure maximum customer satisfaction by ascertaining adherence to QCDM goals</li><li>To maintain strong networking and good relationship with customers</li></ul> Requirements: <ul><li>12-17 Years in business development at reputed tier1 suppliers (preferably engine/ powertrain components)</li><li>Experience of business development with 4WH OEM’s is must along with experience on handling their Tier 1’s</li></ul>

Responsibilities: Strategy Development &amp; Execution: <ul><li>Develop &amp; execute a Channel strategies for strategic channels, namely QSR, FSR, Hotels which should be aligned to the overall strategy of Foodservice SSEA.</li><li>Define NPD and L&amp;L opportunities that we can bring to our key customers in these respective channels.</li><li>Ensure business processes are in place to support the tools required to execute against the channel/customer strategies.</li></ul> Customer Management: <ul><li>Build and maintain relationships with key influencers, decision makers with regional key customers in SSEA.</li><li>Create and drive JVP with regional Key Accounts like Jollibee, Burger King, McDonalds, Subway, etc., aligned to our strategic ambition.</li><li>Develop Key Account Management program for local country sales teams (including distributors).</li><li>Lead &amp; directly execute QSR/FSR/Hotel plans from International Zone Foodservice.</li><li>Liaise with International Zone Foodservice for global QSR contracts, participate &amp; negotiate contracts with QSR tenders.</li><li>Drive value-creation initiatives/solutions with QSR/FSR/Hotel Key Accounts (e.g. insight-drive menu ideation).</li><li>Gain a deep understanding of customer needs, strategies, consumer/market insights, and business drivers and use these to develop clear customer account plans that are aligned with commercial targets (e.g. NSV, CMA).</li></ul> Financial: <ul><li>Achieve NSV &amp; CCMA objectives in the AOP.</li><li>Effectively manage D&amp;A &amp; A&amp;P allowances to yield the highest NSV.</li><li>Ensure Strategic channels QSR FSR Hotels are achieving its sell-out targets in core countries – PH, TH, HK, MY, SG.</li></ul> Supply Chain: <ul><li>Manage NPD and L&amp;L opportunities for strategic channels (QSR, FSR, Hotel) in SSEA</li></ul> Market Intelligence: <ul><li>Set up systems to ensure best in class sales intelligence (market, competitor activity) is gathered and analysed by Foodservice Marketing for inclusion in the S&amp;OP process.</li></ul> Leadership, Organization, &amp; Team Development: <ul><li>Create/enhance the Channel Management programs for key accounts.</li><li>Train and develop local sales team in core countries on key account management and execution of channel strategies.</li></ul> Requirements: <ul><li>At least 10 years sales experiences in multinational FMCG with at least 5 years of Key Account Management experience in the QSR/FSR/Hotel channel.</li><li>Bachelor’s degree in business discipline.</li><li>Strong skills in Key Account Management.</li><li>Proficient in Foodservice trading terms.</li></ul>

Responsibilities: Strategic Leadership: <ul><li>Develop and implement procurement and supply chain strategies aligned with the company’s goals and objectives.</li><li>Lead and mentor a team of procurement and supply chain professionals to achieve departmental and organizational targets.</li></ul> Procurement Management:&nbsp; <ul><li>Oversee the end-to-end procurement process, including sourcing, negotiation, and contract management.</li><li>Establish and maintain relationships with key suppliers and vendors to ensure the timely delivery of high-quality goods and services.</li></ul> Supply Chain Optimization:&nbsp; <ul><li>Design and execute supply chain strategies to enhance operational efficiency, reduce costs, and improve delivery performance.</li><li>Monitor and analyze supply chain metrics to identify areas for improvement and implement best practices.</li></ul> Cost Management:&nbsp; <ul><li>Develop and manage budgets for procurement and supply chain activities.</li><li>Identify opportunities for cost savings and process improvements, and drive initiatives to achieve financial targets.</li></ul> Risk Management:&nbsp; <ul><li>Assess and mitigate risks associated with supply chain disruptions, vendor performance, and regulatory compliance.</li><li>Implement contingency plans to ensure business continuity.</li></ul> Cross-Functional Collaboration:&nbsp; <ul><li>Work closely with internal stakeholders, including finance, marketing, and operations teams, to align procurement and supply chain activities with overall business objectives and support seamless operations.</li></ul> Market Analysis:&nbsp; <ul><li>Stay abreast of industry trends, market conditions, and emerging technologies to inform strategic decisions and maintain a competitive edge.</li></ul> Requirements: <ul><li>Bachelor’s degree in Supply Chain Management, Business Administration, or a related field (Master’s degree or professional certification is a plus).</li><li>Minimum of 10 years of experience in procurement and supply chain management, with at least 5 years in a leadership role.</li><li>Proven track record of successful procurement and supply chain optimization in a dynamic environment.</li><li>Strong negotiation skills, analytical abilities, and experience with strategic sourcing.</li><li>Excellent leadership and team management skills, with the ability to inspire and drive results.</li><li>Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.</li><li>Proficiency in supply chain management software and tools.</li></ul>

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104 logistics and supply chain Jobs found

Customer Service

ASC - Lead Management and Prof Trainer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Brand Manager (DTC)

Listing Director

Business Development Manager

Sr Manager / Asst. General Manager - Marketing

Food Service Marketing Manager

Head of Procurement and Supply Chain Management

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104 logistics and supply chain Jobs found

Customer Service

ASC - Lead Management and Prof Trainer

Customer Service Supervisor

Senior Analyst, Global Trade Compliance EMEA

Brand Manager (DTC)

Listing Director

Business Development Manager

Sr Manager / Asst. General Manager - Marketing

Food Service Marketing Manager

Head of Procurement and Supply Chain Management

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.