Technical Support Specialist

UK Marketing Assistant

Brookfield Culture
Brookfield has a unique and dynamic culture.  We seek team members who have a long-term focus and whose values align with our Attributes of a Brookfield Leader:  Entrepreneurial, Collaborative and Disciplined.  Brookfield is committed to the development of our people through challenging work assignments and exposure to diverse businesses.
Job Description 
Technology Services (TS) is responsible for delivering all enterprise infrastructure, applications and related end user technology services across all Brookfield business groups, comprised of approximately 6,500 users. The Deskside Technician is the face of Technology Services, providing first-line support to end users. 
The Technical Support Specialist will report to the Team lead, Deskside.  In addition to incident logging, resolution, and ownership, the Deskside Technician will collaborate with team members and other Technology Services teams to maintain and improve the end user experience of all Brookfield users. 
The ideal candidate for this role will possess the following attributes.
•	Accountability – candidate has a sense of ownership when troubleshooting a problem and will see things through to completion.
•	Professionalism - candidate maintains composure and integrity while providing timely support to end users.  
•	Detail Oriented – candidate takes the time to listen and understand the issue and works with the appropriate teams to resolve. 

Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.
Technical Skills
Knowledge of the following:
•	ITIL Methodology
•	Proficient with the following technologies: 
o	Windows 10 & 11, 
o	Microsoft Office (O365)
o	Internet Browsers, 
o	Local Account Management, 
o	Installs and removals, Registry, Command line, Service management systems and System Management Tools,
o	MFA (Microsoft Authentication)
o	VPNs
•	Proficient with the following hardware:
o	Desktop / Laptop
o	iPad/iPhone, 
o	Android Phones/Devices 
o	Printers
o	Cisco Video Conferencing equipment, 
o	Teams phones
•	Knowledge of wide area networks (SDWAN), TCP/IP, and Server OS is desired.
Experience
•	5+ years of related experience
•	Bachelor’s degree in computer science, business computing, or a related field, or equivalent combination of education, certification, and experience.
•	Preferred experience with financial services, with front office support a plus
•	Experience in a related role requiring, timeliness, customer service, organization, prioritization, troubleshooting, and working independently to successfully install, configure, maintain, and support Windows and/or Mac desktop operating systems and software.
•	Strong and effective customer relationship management skills and process/practice experience
•	Experience working with third-party service provider service delivery execution and business governance.
•	Experience with ServiceNow ticketing system preferred, but not required.
•	Understands the importance and is vigilant with Cybersecurity matters.



Responsibilities:
•	Provides exceptional deskside and remote support to Brookfield users.
•	Owns and follows up on IT support requests and problem tickets until user confirms resolution. 
•	Provides installation, configuration, maintenance and troubleshooting support of computer hardware, software, audio/visual, networks, printers, and computer peripherals.
•	Provides technical training to end users. 
•	Ensures past incidents and resolutions are documented appropriately according to knowledge management standards. 
•	Positively represents Brookfield Technology Services with professionalism in all interactions. 
•	Proactively follows up on IT service requests/IT problem tickets until customer confirms resolution.
•	Collaborates with other team members to provide efficient, full-service support. 
•	Participates in testing new desktop technologies and software. 
•	Technician must maintain professionalism, good attitude and appropriate behavior with all users and vendors.
•	Technician will provide customer technical education, and support high level technical problems.
•	Assists, encourages, and serves as a backup to other team members.


Role Description:The Marketing Assistant role plays a pivotal role in Europe and Pacific Developed markets (EPDM) zone team. The position lies within the Growth HQ of the EPDM Zone and is located in our office in London.The position reports into the Brand Lead for EPDM. This position presents an excellent opportunity for individuals currently serving in marketing assistant or coordination roles. The primary focus of the role will be on the Heinz brand, with additional responsibilities extending to support other growth brands such as Tingly Ted’s. As a Marketing Assistant you would be working alongside brand marketing, category and insight teams, ensuring successful delivery of budget forecasts, leading day-to-day team organisation, and supporting teams on big bet initiatives. Responsibilities:Brand budgets ownership: full management of collective EPDM budgets, ensuring the successful delivery of budget forecast and supplier payments. This includes raising purchase orders on behalf of the team, and managing approvals and invoice queries. Budget reporting and analysis: monthly reporting and ad hoc analysis of team budget trackers to senior leadership. Vendor system management: work closely with the procurement team to set up new vendors, including contract & system registration and renewal. Administrative & organisation: efficiently and autonomously handle day-to-day team administrative & organisational tasks. This can include registering external visitors to the office, arranging couriers, placing sample orders, and organising team events. Support marketing team: work in partnership with the marketing teams to execute marketing plans for new launches and campaigns. Tasks can include leading internal launches, eventing, and presenting to senior management. Requirements:Competent in Microsoft Excel, ability to use most common formulas and functions (SUM, Average, VLookup, Count and IF), create charts and graphs, and use data tools to add filters and complex sorts to a spreadsheet. Experience in creating pivot tables are a plus.     Competent in Microsoft Word & Powerpoint.Additional experience with other platforms such as SAP desirable.Pro-active & Can-do mentality.Proficiency in English, other European languages are a plus.Professional Attributes        Analytical - We’re a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.Project management skills - Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.Communication Skills - People are easily be exposed to senior management, no matter their level. Therefore, it’s important to have excellent interpersonal skills, to take care of all kinds of different collaborators.Ability to Simplify - We like to keep it simple. And to implement fast. Your simplification skills will be highly appreciated, when providing simple solutions dealing with sophisticated challenges.What We Offer You:An ambitious employer; we only want the best for you;A fast career track like only few other companies can match;A competitive salary and excellent bonus structure (above market);Permanent contract; for we believe in doing big bets on people;Always room for new insights; if you have an idea, please let us know, and we can set it in action!

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Technical Support Specialist

UK Marketing Assistant

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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