Client Advisor

Boutique Head

Client Relationship Expert (HNI Sales)

Senior / Client Advisor - Sydney - Full Time / Part Time

Client Advisor / Sr Client Advisor - Pavilion Store

Store Manager - Retail Luxury Fashion

Responsibilities: <ul><li>Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale.</li><li>Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.</li><li>Develop and maintain relationship and network with competitors to leverage leading practices &amp; learning to improve store level processes.</li><li>Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.</li><li>Manage customer queries and complaints as per the company guidelines.</li></ul> Requirements: <ul><li>2–4 years of retail sales experience, preferably in luxury retail, jewellery, fashion, watches, or premium lifestyle brands, with strong customer engagement and sales skills.</li><li>Proven ability to achieve sales targets by understanding customer needs, recommending suitable products, and delivering an exceptional end-to-end shopping experience.</li><li>Experience in retail store operations, including stock management, visual merchandising, inventory control, billing, and adherence to store SOPs.</li><li>Strong customer service and relationship management skills, with the ability to handle customer queries, resolve complaints, and build long-term customer relationships while maintaining high service standards.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Develop and seek approval on the manpower norms for the store with the ABM</li><li>Develop and implement reporting &amp; review mechanisms to track operational performance and ensure course correction</li><li>Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met</li><li>Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed</li><li>Conduct training need analysis in the store and nominate staff to undergo re-training when required</li></ul> Requirements: <ul><li>8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.</li><li>Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.</li><li>Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.</li><li>Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Client Relationship Management: Build and maintain strong, long-term relationships with high-value clients to foster loyalty, retention, and portfolio growth opportunities.</li><li>Strategic Insight &amp; Collaboration: Analyze client trends and market insights to identify strategic opportunities, collaborating closely with team managers and cross-functional stakeholders.</li><li>Sales &amp; KPI Performance: Drive sales performance and achieve KPI targets through advanced clienteling techniques aligned with business objectives.</li><li>Product Expertise &amp; Storytelling: Demonstrate expert knowledge of products and collections, using compelling storytelling to enhance client engagement and strengthen brand identity.</li><li>Operational Excellence: Ensure operational excellence by adhering to company guidelines, maintaining compliance standards, and effectively utilizing internal tools to optimize processes and elevate the client experience.</li></ul> Requirements: <ul><li>Years of exp: 5+ years of HNI luxury retail experience would be required</li><li>Excellent verbal and written communication</li><li>Client handling and conflict resolution skills</li></ul>

Responsibilities: <ul><li>Develops store business through excellent clienteling and KPIs performance (conversion rate, cross selling, AVT, upselling, strategic zoning).</li><li>Offer and excellent level couture service at all times across all categories.</li><li>Mentors other client advisors on journey and KPI improvement and is a key teamplayer</li><li>Foster sales in partnership and OTO appointment routine.</li><li>Naturally integrates digital tools in selling and clienteling activities.</li></ul> Requirements: <ul><li>Has a proven selling and clienteling skills.</li><li>Has a collaborative mindset.</li><li>Has excellent communication and story telling skills.</li><li>Is able to sell all categories.</li><li>Strong product knowledge to support the team in product maintenance, replenishment, display.</li><li>Is a contributor to the correct operations of the store.&nbsp;</li></ul>

Responsibilities: <ul><li>Focuses on development and retention the existing clients; recruitment of new and potential ones.</li><li>Contributes to the store business through excellent clienteling and reaching KPIs goals(conversion rate, cross selling, AVT, upselling, strategic zoning).</li><li>Deliver the Clients Couture Service.</li><li>Naturally integrates digital tools in selling and clienteling activities.</li><li>Actively participates to the sales in partnership and OTO appointment routine</li><li>Ensures product good maintenance, replenishment on the floor.</li></ul> Requirements: <ul><li>Has a collaborative mindset.</li><li>Has excellent communication and story telling skills.</li><li>Is able to sell all categories</li><li>Must be proactive and results driven</li><li>Ability to work in a team-driven environment</li><li>Excellent communication and interpersonal skills</li></ul>

Responsibilities: <ul><li>Be a Brand Ambassador in the market to develop the visibility and the reputation of the brand.</li><li>Ensure budget and targets achievement. Drive strategic performance KPIs.</li><li>Foster a couture service mindset and act as a role model.</li><li>Foster creativity and colleague centric mindset within the team.</li><li>Sets the agenda and deliver winning goals to:</li><li>Implement clienteling and ensure clients engagement, recruitment, retention and upgrading with high attention on local domestic clients.</li><li>Design and implement business strategy to develop strategic KPIs: conversion rate, cross selling, bags business development.</li><li>Ensure regular and effective cascading of company contents through morning briefings, products and CRM trainings, engaging animation of the storeboard.</li><li>Impeccable management of the client data base including client assignment and reassignment.</li><li>Built the best team through talents recruitment and retention, ensuring career development and succession plans.</li><li>Grant the right level of coaching and development to all team members to develop their skills and qualities by managing their performance, providing feedbacks, foster their motivation.</li><li>Ensure correct operations and compliance in all administrative procedures including AFS.</li></ul> Requirements: <ul><li>Ability to communicate with HQ and his team sharing constructive feedbacks and clear strategies.</li><li>Very good understanding and driving of retail performance KPIs.</li><li>Engaging, positive and motivating communication skills</li><li>Candidate must have a minimum of 2 years Senior Retail Management Experience</li></ul>

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6 luxury fashion Jobs found

Client Advisor

Boutique Head

Client Relationship Expert (HNI Sales)

Senior / Client Advisor - Sydney - Full Time / Part Time

Client Advisor / Sr Client Advisor - Pavilion Store

Store Manager - Retail Luxury Fashion

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6 luxury fashion Jobs found

Client Advisor

Boutique Head

Client Relationship Expert (HNI Sales)

Senior / Client Advisor - Sydney - Full Time / Part Time

Client Advisor / Sr Client Advisor - Pavilion Store

Store Manager - Retail Luxury Fashion

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.