Customer Service Representative

Talent Acquisition Specialist

Sales Manager

Process Engineering Manager (Electroplating)

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Production Manager

Executive Director

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Responsibilities: <ul><li>Select the desired employees and develop, implement, and monitor the programs and processes used in recruitment and selection.&nbsp;</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.&nbsp;</li><li>Utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet, and print media.&nbsp;</li><li>Responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.&nbsp;</li><li>Lead end-to-end recruitment, ensuring alignment with organizational strategy and culture.</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding</li></ul> Requirements: <ul><li>Minimum 6+ years of experience required for this role.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates</li><li>Communication and Stakeholder management is key to be successful in this role as you work with global stakeholders and matrix organization</li><li>Good understanding of the engineering manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li></ul> Qualification <ul><li>Experience in handling end-to-end Talent Attraction Process [Source to Onboard]</li><li>Be able to develop Recruiting Strategies basis the skill demand and complexities</li><li>Expert knowledge and Hands-on in preparing market research, Market/Talent mapping using various tools such as Talent Neuron, Draup, LinkedIn Talent Insight</li><li>Data driven: able to analyse, slice &amp; dice data, develop insights from data and be able to make decisions to drive hiring strategies</li></ul>

Responsibilities: Regional Sales Management Key Activities:&nbsp; <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America.</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team.</li><li>Identify and penetrate white-space markets where Our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities.</li><li>Engage with key accounts and maintain effective customer relationships.</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities .</li></ul> Sales Planning and Market Development Key Activities: <ul><li>Promote our client value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell our client solutions by establishing key contracts and developing relationships with target customers.</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders.</li><li>Generate new enquiries from existing customers, prospecting of new customers.</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability.</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white space market entry and penetration through salesforce.</li><li>Monthly customers performance progress tracking against monthly forecast and budget&nbsp;</li><li>Work closely with customers to provide forecast and demand.</li><li>Create and execute actions to address underperformance and stimulate sales activity.</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred. Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.&nbsp;</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Responsibilities: <ul><li>Manage engineers in utilizing techniques to characterize hardware, define methods and new technologies and apply them to characterize hardware, and/or perform hardware characterization on significantly complex systems for entire range of products</li><li>Manage, develop, plan and execute process engineering projects for entire range of products</li><li>Interact with key customers to resolve significantly complex process engineering issues for entire range of products</li><li>Develop and implement new technology, products and analytical instrumentation</li><li>Train, define and implement new methodologies, define and apply new technologies, and/or troubleshoot, perform Root Cause Analysis, and resolve significantly complex process engineering issues for entire range of products</li><li>Generate internal and external documentation for products, presentations and technical reports for integrated products and generate and/or validate process engineering specifications for integrated products</li><li>Contributes to market share gains through technology improvement</li></ul> Requirements: <ul><li>Bachelor’s, Master’s or PhD in Chemical Engineering, Materials Science, Chemistry, Electrical Engineering, or related field.</li><li>8+ years of semiconductor process engineering experience, including hands-on expertise in electroplating/electrochemical deposition technologies.</li><li>Strong knowledge of copper plating, wafer-level packaging, RDL, copper pillars, TSVs, and advanced packaging applications.</li><li>Proven experience leading process development, technology innovation, and product qualification in an R&amp;D environment.</li><li>Demonstrated people leadership experience, with the ability to develop and mentor engineering teams.</li><li>Expertise in process characterization, DOE, statistical analysis, troubleshooting, and root cause analysis.</li><li>Strong understanding of plating chemistry, deposition uniformity, defect reduction, and process optimization.</li><li>Experience collaborating with customers and cross-functional teams to resolve complex technical challenges.</li><li>Excellent communication skills with the ability to prepare technical reports, specifications, and executive presentations.</li></ul>

Responsibilities: <ul><li>Ensure compliance and correct implementation of all procedures and to identify solutions to fill the gaps</li><li>Ensure correct instore operations: logistics, administration, AFS</li><li>Ensure the best BOH organization to support sales staff</li><li>Ensure stock inventory /stock take objective results</li><li>Support the stores management role in effectively operating the boutique also in term of ROTA including match to traffic needs.</li><li>Ensure service to clients is properly supported at all times with the right equipment and teamwork flows (including food and beverage, etc)</li><li>Ensure availability of store supplies ( packaging, food and beverage) at all times.</li><li>Ensure online and offline integration</li></ul> Requirements: <ul><li>Proactivity and problem solving attitude</li><li>ability to coordinate back office activities to support sales</li><li>Ability to collaborate with Store Manager and HQ to support business</li><li>High knowledge of retail/ operations procedure to ensure smooth run of the store</li></ul>

Role Description: <ul><li>Looking for a Cargospot System Specialist to support and optimise the Cargospot system across the EMEA region.</li><li>The role will focus on Level 2/3 functional support, troubleshooting, system configuration, business requirements and system enhancements. You will work closely with Operations, Finance, internal Cargospot teams and external technical partners to ensure the system effectively supports business needs.</li><li>Strong hands-on Cargospot experience is essential. Knowledge of billing processes is an added advantage.</li></ul>&nbsp;Responsibilities: <ul><li>Provide Level 2/3 functional support for Cargospot, including troubleshooting and resolution of complex system issues.</li><li>Investigate and manage system support tickets through to resolution.</li><li>Support Cargospot configuration, administration, and functional optimisation.</li><li>Understand business requirements from Operations and Finance and assess how these can be supported within Cargospot.</li><li>Translate business requirements into clear specifications for technical/development teams.</li><li>Coordinate system enhancements, including testing, feedback, and releases.</li><li>Work with external technical partners on system developments and enhancements.</li><li>Support users with Cargospot queries and provide training where required.</li><li>Identify opportunities to improve system functionality, processes, and user experience.</li><li>Support billing and revenue-related requirements, including investigating billing discrepancies and supporting month-end validation.</li><li>Analyse system/data issues and identify trends or opportunities for improvement.</li><li>Work with stakeholders across Operations, Finance, Cargospot and external technology partners.</li><li>Support wider regional applications activities when required.</li></ul>&nbsp;Requirements: Essential: <ul><li>Strong hands-on experience with Cargospot.</li><li>Experience in Cargospot functional support, administration, configuration, or optimisation.</li><li>Good understanding of air cargo operations and processes.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to understand business requirements and translate them into system solutions.</li><li>Experience with system testing and release processes.</li><li>Strong communication and stakeholder management skills.</li></ul>&nbsp;Advantageous: <ul><li>Experience with Cargospot billing, pricing, or revenue-related processes.</li><li>Experience working with external technology/development partners.</li><li>Data analysis, reconciliation, and reporting experience.</li><li>Knowledge of Power BI or Crystal Reports.</li><li>French language skills.</li><li>Experience using AI tools for automation, validation, or anomaly detection.</li></ul>

Responsibilities: <ul><li>High-Speed Stamping Die Design – Hands-on experience in designing and developing high-precision, high-speed progressive dies, including strip layout, component design, tolerance management, die trials, troubleshooting, and prove-out.</li><li>DFM &amp; Product Understanding – Excellent DFM skills with strong knowledge of automotive product drawings, GD&amp;T, and customer specifications, converting product requirements into feasible stamping concepts.</li><li>Die Costing &amp; Project Management – Proficient in die cost estimation covering materials, machining, standard components, and tooling investment, with end-to-end project handling from RFQ and design through validation and PPAP.</li><li>Communication &amp; Negotiation – Strong communication and negotiation skills for effective customer, supplier, and cross-functional coordination, including technical discussions, change management, timelines, and cost negotiations</li><li>Demonstrate a proactive approach and apply lateral thinking to solve problems and improve processes.</li></ul> Requirements: <ul><li>Bachelor’s degree in mechanical engineering</li><li>Post Diploma in Tool design</li><li>Diploma in Tool making</li><li>5 to 10 years of relevant experience.</li><li>Proficient with CAD software – 3D modelling, 2D drafting, and assembly.</li><li>Proficient with MS Office tools.</li><li>Good knowledge in manufacturing processes.</li><li>Good communication skills for stakeholder interaction; proactive and capable of lateral thinking.</li></ul>

Role Description: <ul><li>We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.&nbsp;</li><li>The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.</li><li>The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.</li></ul> Responsibilities: <ul><li>Manage the end-to-end credit control and Accounts Receivable function.</li><li>Oversee city ledger, corporate, travel trade and other receivable accounts.</li><li>Establish, review and monitor credit limits, payment terms and credit facilities.</li><li>Conduct credit assessments and evaluate the financial standing and payment history of customers.</li><li>Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.</li><li>Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.</li><li>Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.</li><li>Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.</li><li>Monitor doubtful debts, provisions and potential credit risks.</li><li>Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.</li><li>Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.</li><li>Ensure compliance with company credit policies, internal controls and audit requirements.</li><li>Support process improvements and implementation of effective credit-control procedures and SOPs.</li><li>Lead, coach and develop the Accounts Receivable/Credit team where applicable.</li></ul> Requirements: <ul><li>6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.</li><li>Strong experience within the hospitality / hotel industry is highly preferred.</li><li>Proven experience managing corporate and high-value customer accounts.</li><li>Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.</li><li>Experience with city ledger and hotel receivables.</li><li>Good understanding of credit policies, payment terms and credit-limit management.</li><li>Strong stakeholder-management and negotiation skills.</li><li>Ability to work closely with Sales, Finance and Operations teams.</li><li>Experience managing or mentoring a team would be an advantage.</li><li>Strong analytical and reporting skills.</li><li>Experience with Opera/SUN or similar hotel finance systems is advantageous.</li></ul>

Responsibilities: <ul><li>Lead and manage daily production operations to ensure safety, quality, delivery, and cost targets are achieved.</li><li>Drive continuous improvement initiatives, including Lean Manufacturing, Six Sigma, and Kaizen activities.</li><li>Develop and implement production plans, schedules, and resource allocation to meet customer demand.</li><li>Ensure compliance with company standards, regulatory requirements, and environmental health &amp; safety (EHS) policies.</li><li>Foster a culture of teamwork, accountability, and high performance across production teams.</li><li>Monitor production KPIs (efficiency, scrap, downtime, OEE) and implement corrective actions where necessary.</li><li>Collaborate with cross-functional teams (Engineering, Quality, Supply Chain, Maintenance) to resolve issues and support operational excellence.</li><li>Lead, coach, and develop production supervisors, line leaders, and technicians to build strong leadership capability.</li><li>Support new product introductions (NPI) and transfer projects with minimal disruption to ongoing operations.</li><li>Manage production budgets, manpower planning, and cost optimization initiatives.</li></ul> Requirements: <ul><li>Bachelor’s Degree in Engineering, Manufacturing, or related field.</li><li>Minimum 8–10 years of manufacturing experience, with at least 5 years in a leadership/managerial role.</li><li>Strong background in Lean Manufacturing, Continuous Improvement, and EHS compliance.</li><li>Experience in high-volume manufacturing (preferably cable, electronics, or related industries).</li><li>Excellent leadership, communication, and problem-solving skills.</li><li>Ability to work under pressure and manage multiple priorities.</li><li>Proficiency in English; Mandarin is an added advantage.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

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226 manage office Jobs found

Customer Service Representative

Talent Acquisition Specialist

Sales Manager

Process Engineering Manager (Electroplating)

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Production Manager

Executive Director

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226 manage office Jobs found

Customer Service Representative

Talent Acquisition Specialist

Sales Manager

Process Engineering Manager (Electroplating)

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Production Manager

Executive Director

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.