International Customer Service Associate

Retail Sales Manager

Senior Talent Acquisition Specialist

Business Analyst  Authorization, BTP & Basis

Account Manager

AML and Compliance Manager

Core Operations Manager

Finance Business Partner

Technical Sales Team Manager

VP, IAM Program Manager

Responsibilities: <ul><li>Provides dedicated support to International shippers, primarily supporting US operations, ensuring a seamless customer experience.</li><li>Analyzes and resolves Preferred account issues, taking full end-to-end ownership of each case until final resolution.</li><li>Focuses on First Call Resolution by effectively navigating systems, identifying root causes, and coordinating solutions across functions.</li><li>Builds and maintains strong relationships with internal partners (e.g., Billing, Delivery Information, Operations, Brokerage) to facilitate timely and effective issue resolution.</li><li>Develops and maintains trusted relationships with external customers through a strong customer-focused approach and proactive communication.</li><li>Connects the dots across processes, systems, and teams to identify gaps, prevent repeat issues, and drive sustainable solutions.</li><li>Demonstrates out-of-the-box thinking when resolving non-standard or complex customer scenarios.</li><li>Maintains a strong customer advocacy mindset, balancing internal requirements with external customer expectations.</li><li>Makes outbound calls and follow-as needed to ensure clear communication and customer satisfaction throughout the resolution process.</li></ul> Requirements: <ul><li>High school diploma, GED, or international equivalent</li><li>Strong English oral and written communication skills, with the ability to communicate clearly with both internal and external customers</li><li>Strong problem-solving and analytical skills, with the ability to think holistically across end-to-end processes</li><li>Proven customer focus, with the ability to build and maintain effective working relationships with customers and internal stakeholders</li><li>Ability to navigate multiple systems and tools efficiently</li><li>Demonstrated ownership mindset and accountability for results</li><li>Previous customer service experience</li><li>Experience supporting International or US-based operations is an asset</li></ul> Additional Comments: <ul><li>The role will be based in Chennai.</li><li>US working hours required</li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

Responsibilities: End-to-End Recruitment: <ul><li>Manage full recruitment lifecycle: sourcing, screening, interviewing, offer negotiation, and closing&nbsp;</li><li>Handle multiple concurrent requisitions across different functions and seniority levels&nbsp;</li><li>Deliver high-quality hires within tight timelines&nbsp;</li></ul> Agency-Style Sourcing Excellence: <ul><li>Proactively source passive candidates via LinkedIn Recruiter (must-have)&nbsp;</li><li>Utilize additional sourcing channels such as databases, referrals, and direct outreach&nbsp;</li><li>Experience with China platforms (51job, Liepin, SEEK) is a strong plus but not required&nbsp;</li><li>Conduct market mapping, competitor analysis, and talent pipelining for key roles&nbsp;</li></ul> Stakeholder Management: <ul><li>Partner closely with hiring managers and HR across global teams&nbsp;</li><li>Translate hiring needs into actionable sourcing strategies&nbsp;</li><li>Provide insights on talent availability, compensation benchmarks, and market trends&nbsp;</li></ul> Candidate Management &amp; Offer Closing: <ul><li>Manage end-to-end candidate experience from engagement to offer acceptance&nbsp;</li><li>Drive offer negotiation and improve conversion rates&nbsp;</li><li>Maintain strong candidate engagement throughout the process&nbsp;</li></ul> Delivery &amp; Performance Focus: <ul><li>Work against hiring targets, SLAs, and priority requisitions&nbsp;</li><li>Maintain strong pipeline health and role visibility&nbsp;</li><li>Ensure fast execution in a high-volume, fast-paced environment&nbsp;</li></ul> Fully Remote Collaboration: <ul><li>Operate independently in a fully remote setup (Taiwan-based)&nbsp;</li><li>Work across time zones with global stakeholders&nbsp;</li><li>Use ATS, Teams, Outlook and other collaboration tools effectively&nbsp;</li></ul> Requirements: <ul><li>5–8+ years of recruitment experience&nbsp;</li><li>Strong agency / executive search background strongly preferred&nbsp;</li><li>Proven experience handling multiple requisitions in fast-paced environments&nbsp;</li><li>Experience recruiting mid-to-senior level roles&nbsp;</li><li>Fluent Mandarin &amp; English proficiency&nbsp;</li><li>Strong proficiency in LinkedIn Recruiter&nbsp;</li><li>Strong sourcing and headhunting capability (agency-standard expected)&nbsp;</li><li>Excellent stakeholder management and influencing skills&nbsp;</li><li>Strong negotiation and offer closing ability&nbsp;</li><li>High execution speed and prioritization ability&nbsp;</li></ul>

Role Description: <ul><li>We are seeking an experienced Business Analyst for SAP Authorization to design, implement, and govern access controls and BTP-related activities in our SAP S/4HANA landscape. This role is critical to ensuring secure, compliant, and efficient system usage within our corporate, manufacturing and supply chain environment. You will take end-to-end ownership of SAP security and support SAP BTP and Basis activities from understanding business processes and defining access requirements to hands-on role design, testing, deployment, and ongoing support.</li></ul> Responsibilities: <ul><li>The position requires a strong balance of technical expertise, governance, and stakeholder collaboration.</li><li>Design, build, test, and maintain SAP S/4HANA roles by translating business requirements into secure, scalable role structures</li><li>Manage user access lifecycle activities (provisioning, modification, de-provisioning) in compliance with internal controls and audit standards</li><li>Perform Segregation of Duties (SoD) analysis, risk identification cum analysis, remediation, manage user access requests, and emergency access management</li><li>Collaborate with business stakeholders, IT teams, and auditors to resolve access issues and address audit findings</li><li>Troubleshoot authorization issues and conduct root cause analysis across SAP modules</li><li>Maintain and continuously improve SAP security frameworks in production environments</li><li>Develop and maintain documentation, including role design standards, access matrices, and procedures</li><li>Provide Level 2 and Level 3 support for SAP security-related incidents and requests</li><li>Provide SAP Basis support including transport, patch and upgrade, coordination of system refresh activities</li><li>Support automation and workflow using SAP BTP.</li><li>Ensure ongoing system compliance, stability, and performance related to access controls</li></ul> Requirements:&nbsp; <ul><li>Bachelor’s degree in Information Technology, Business, or a related field (Master’s degree is a plus).</li><li>SAP Authorization or SAP GRC Certification is a strong advantage.</li><li>Minimum 5 years of SAP security/authorization experience, including at least one S/4HANA implementation or conversion.</li><li>Strong experience with PFCG role design and maintenance, user and role administration, authorization object analysis and troubleshooting, risk analysis, emergency access, access request management and SoD analysis and compliance controls</li><li>Good understanding of SAP SD, EWM/MM, FICO, AM, QM and PP, Concur, Ariba, IBP and the business processes to design effective security roles.</li><li>Experience supporting audit activities, internal controls, and compliance reviews.</li><li>Knowledge of integration environments (e.g., Salesforce &amp; MES) from an authorization impact perspective is an advantage.</li><li>Experience with S/4HANA environments, including Fiori app authorizations</li><li>Experience with using SAP BTP for building automation and workflow</li><li>Strong analytical and problem-solving skills, with attention to detail.</li><li>Excellent communication skills and ability to work with cross-functional teams.</li><li>Self-driven, disciplined, and able to work independently while meeting timelines.</li></ul>

Role Description: <ul><li>The Account Manager will be responsible for driving sales growth and managing customer relationships for the Industrial &amp; Commercial Transportation (ICT) Business Unit in West India. The role focuses on developing strong relationships with existing and new OEM and Tier-1 customers, identifying new business opportunities, increasing market share and ensuring customer satisfaction.</li><li>The Account Manager will work closely with cross-functional teams to support customers from concept development through production. </li><li>The Account Manager, West India – ICT Business Unit will be responsible for driving business growth and customer engagement in alignment with our client SET Methodology – Strategy, Execution, and Talent.</li></ul> Responsibilities: Strategy <ul><li>Develop and maintain strong long-term relationships with OEM and Tier-1 customers across the region.</li><li>Understand customer roadmaps, market trends and industry developments to identify growth opportunities.</li><li>Create and execute account strategies that support our client business objectives.</li><li>Identify new customers, applications and programs that can drive growth.</li><li>Increase our client market share through product spec-in, product conversion and competitive replacement opportunities.</li><li>Promote our client proposition and strengthen brand presence within customer organizations.</li><li>Monitor competitor activities and provide market intelligence to support business decisions.</li><li>Support value engineering and cost optimization initiatives that create mutual benefit for customers and our client .</li></ul> Execution <ul><li>Achieve assigned sales, revenue and growth targets.</li><li>Develop and maintain a strong opportunity pipeline and ensure timely conversion of opportunities.</li><li>Manage customer opportunities from concept stage through production launch.</li><li>Prepare accurate sales forecasts and support business planning activities.</li><li>Lead commercial discussions including pricing, negotiations and agreement execution.</li><li>Coordinate with Engineering, Product Management, Operations, Supply Chain and Customer Service teams to ensure customer requirement are fulfilled.</li><li>Drive timely collection of receivables and support healthy financial performance.</li><li>Prepare and maintain account plans for key customers.</li><li>Ensure accurate reporting and opportunity management through Salesforce (SFDC).</li><li>Deliver an exceptional customer experience through proactive engagement.</li></ul> Talent <ul><li>Build strong working relationships across regional and global teams.</li><li>Collaborate effectively with cross-functional stakeholders to achieve business objectives.</li><li>Share customer insights and market knowledge with internal teams to support strategic decision making.</li><li>Demonstrate our client values through teamwork, accountability, integrity and customer focus.</li><li>Act as a trusted advisor to customers and an effective representative of our client in the market.</li><li>Continuously develop commercial, technical, and industry knowledge to support long-term business growth.</li></ul> Requirements: EDUCATION/KNOWLEDGE <ul><li>Bachelors Degree (BE/B.Tech) in Mechanical, Electrical, Electronics, Mechatronics or related Engineering discipline.</li><li>MBA is preferred but not mandatory.</li><li>3–5 years of experience in Sales, Business Development, Account Management or Application Engineering.</li><li>Experience in the Automotive, Commercial Vehicle, Off-Highway, Industrial Vehicle or Automotive Components industry is preferred.</li><li>Exposure to OEM and Tier-1 customer management will be an advantage.</li><li>Strong commercial understanding and customer-facing experience.</li><li>Knowledge of automotive product development cycles is desirable.</li><li>Familiarity with CRM tools such as Salesforce is preferred.</li></ul>

Responsibilities: <ul><li>Review KYC files for subscribers, agents, merchants, and corporate partners.</li><li>Verify identification documents, TINs, and onboarding documentation for completeness and accuracy.</li><li>Escalate missing or inconsistent documentation to the Group Compliance Manager.</li><li>Assist in reviewing daily, weekly, and monthly monitoring reports.</li><li>Identify unusual or suspicious patterns based on defined red flags from Group and local management.</li><li>Document findings and escalate cases accordingly.</li><li>Support the preparation of CTRs and STRs in the required regulatory formats.</li><li>Maintain logs of alerts, escalations, and submitted reports.</li><li>Assist in gathering data and evidence for investigations of suspicious activities.</li><li>Ensure strict confidentiality when handling customer or agent information.</li><li>Support responses to requests from the Central Bank, FIU, or auditors.</li><li>Maintain proper filing of regulatory correspondence.</li><li>Participate in AML/CFT and KYC training sessions.</li><li>Promote compliance awareness among partners and staff under supervision.</li><li>Work closely with the Group AML team.</li><li>Share local findings and escalate emerging risks promptly.</li></ul> Requirements: <ul><li>Master degree in Law, Finance, Business Administration, Accounting, Audit or a related field.</li><li>Minimum of 4 years’ experience in compliance role in banking, fintech, mobile money, or a related field</li><li>Strong analytical and problem-solving skills.</li><li>High ethical standards, integrity, and attention to detail.</li><li>Proficiency in English and French (written and spoken).</li><li>Good working knowledge of MS Excel Power point and reporting tools.</li><li>CAMS or ACFCS certifications are considered an advantage.</li><li>Integrity and confidentiality.</li><li>Ability to identify and escalate risks effectively.</li><li>Strong teamwork and collaboration skills.</li><li>Organized, disciplined, and able to meet deadlines.</li></ul>

Responsibilities: <ul><li>Core Network Operations: Manage and monitor the day-to-day operations of the core network elements, including MSC (Mobile Switching Center), GGSN/SGSN, EPC (Evolved Packet Core), and IMS (IP Multimedia Subsystem), to ensure high availability and quality of service.</li><li>Performance Optimization: Regularly assess and optimize network performance. Work with network engineers to analyze key performance indicators (KPIs) and implement improvements to enhance network reliability and efficiency.</li><li>Troubleshooting &amp; Incident Management: Lead the troubleshooting of core network issues, coordinating with technical teams to resolve incidents quickly and minimize service disruption.</li><li>Capacity Planning: Monitor and analyze traffic patterns to ensure that core network capacity meets current and projected demands.&nbsp;</li><li>Propose and implement capacity expansion plans as needed.</li><li>Vendor Coordination: Coordinate with external vendors for the maintenance, upgrades, and support of core network equipment.&nbsp;</li><li>Ensure that vendor service level agreements (SLAs) are met and that any issues are escalated and resolved efficiently.</li><li>Project Implementation: Support the implementation of network projects, including network upgrades, technology rollouts (e.g., 4G/5G), and new service introductions. Collaborate with project managers and other stakeholders to ensure successful project delivery.</li><li>Network Security &amp; Compliance: Ensure compliance with security protocols and regulatory standards, safeguarding the core network against cyber threats and maintaining data integrity.</li><li>Reporting &amp; Documentation: Maintain accurate documentation of core network architecture, configurations, and changes. Prepare regular reports on network performance, incidents, and capacity planning.</li><li>Continuous Improvement: Identify and recommend new technologies, tools, and practices to enhance core network operations and stay current with industry standards.</li></ul> Requirements: <ul><li>Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Science, or a related field.</li><li>Professional certifications such as CCNA, CCNP, or certifications specific to mobile core network technologies.</li><li>8+ years of experience in telecommunications, with a focus on core network management in a mobile operator setting.</li><li>Proven experience with troubleshooting and incident resolution within mobile core networks.</li><li>Experience with 5G core network components and technologies.</li><li>Project management experience or certifications (e.g., PMP, …).</li><li>In-depth knowledge of core network architecture and protocols, including GSM, UMTS, LTE, IMS, and EPC.</li><li>Strong understanding of core network protocols such as SIP, Diameter, GTP, and IP routing.</li><li>Familiarity with network monitoring and management tools.</li><li>Knowledge of network security and compliance regulations.</li><li>Good communication and teamwork skills, with the ability to work across multiple teams and coordinate with vendors.</li><li>Strong organizational and project management skills, with the ability to prioritize tasks effectively.</li><li>Strong analytical and problem-solving skills for rapid issue resolutions.</li><li>Attention to detail with a proactive approach to identifying and addressing network issues.</li><li>Ability to work well in a fast-paced, dynamic environment.</li><li>Strong sense of responsibility and commitment to service quality.</li></ul>

Responsibilities: <ul><li>The Finance Business Partner, Operations will be providing timely, relevant and accurate information and insightful analysis to facilitate decision-making of senior management.</li><li>Developing the capability to drive swift data extraction and visualization bringing visibility and transparency of key business metrics.</li><li>Focused on finding meaningful insights to support continued and sustainable profitable growth of the our client business.</li><li>Drive improvement in the conversion cost and site fixed overhead vs budget and historical periods.</li><li>Also, bringing actionable insights, identity focus areas and run simulations for site management to optimize the cost level, in line with forecasted business activity.</li><li>Need monthly tracking and action monitoring, working collaboratively with site teams across different functions, and create visibility with global manufacturing team on the improvement actions.</li><li>Drive digital transformation journey of finance function and be instrumental in increasing utilization of BI tools, especially Power BI.</li><li>To include developing the dashboards and power query models required to achieve efficiency in data extraction and visualization.</li><li>Understand diverse internal and external data source and its architecture.</li><li>Able to integrate various data source for seamless automation of business analysis resulting in optimization of core financial workflows, enhancing efficiencies.</li><li>Able to perform analysis using large complex dataset, enhance the reports to improve performance tracking against targets and trend identification.</li><li>Effective contribution in annual budgeting and monthly forecasting process, such as developing templates for end-to-end budget planning and forecasting process.</li><li>Build and foster strong cross-functional relationships across business constituencies and stakeholders specially group support functions like Supply Chain, Manufacturing Ops and Procurement. Help the company understand how the pieces fit together to drive performance and strengthen the team’s partnership and influencing skills in pursuit of growth.</li><li>Price, Mix and Volume Analysis for Margin Improvements</li><li>Proactive participation in various business improvement/ad hoc projects.</li><li>Manages the overall Financial Reporting and Analysis activities in the production and delivery of all standard reporting (including template and chart updates), ad hoc reporting, presentation materials; and non-pricing / profitability (costing) analysis for the business, in accordance with defined standards.</li></ul> Requirements: <ul><li>At least 8-10 years’ work experience in Finance with at least 6 years’ experience in FP&amp;A</li><li>Experience working in manufacturing environment is a must</li><li>Strong business acumen.</li><li>Strong financial, technical, and quantitative analytical skills</li><li>In-depth knowledge of accounting principles, practices and regulatory issues and their application to a wide variety of areas</li><li>Ability to take ownership of a task or process, and see it through from inception to completion</li></ul> Preferred Skills <ul><li>Proven track record of developing and implementing value-added financial analysis</li><li>Self-awareness and ability to handle tight deadlines and manage complex business challenges</li><li>Demonstrated experience in analyzing and synthesizing complex financial data into meaningful executive summary statements</li><li>Excellent verbal and written skills, analytical thinker / problem solver, interpersonal skills, attention to details</li><li>Advance Excel skill, MS office and data management, Power BI skill is added advantage</li></ul> Key Relationships with Internal and External Stakeholders <ul><li>Operational Leadership</li><li>Site Finance Controllers</li><li>Group Finance Team</li><li>Site GMs and Operation team</li></ul> Additional Notes <ul><li>Sound financial knowledge with Chartered Accountant background</li></ul>

Responsibilities: <ul><li>Lead, coach, and develop a team of Technical Sales Engineers across multiple regions and segments</li><li>Manage a growing international team, ultimately overseeing 11 team members including remote employees in the Philippines and Europe</li><li>Provide strong day-to-day leadership with a high degree of autonomy and accountability</li><li>Support the development and execution of robust technical sales strategies that strengthen customer support and brand positioning</li><li>Enable the team to achieve assigned sales support targets and operational objectives</li><li>Understand customer requirements and guide team members in delivering effective, tailored technical solutions</li><li>Participate in and support high-opportunity sales pursuit calls when required</li><li>Collaborate closely with Technical Specialist leadership to improve alignment and partnership between Sales and Technical Sales Engineering teams</li><li>Drive continuous improvement across processes, customer engagement, and technical support delivery</li></ul> Requirements: <ul><li>Proven leadership experience managing technical or sales support teams</li><li>Previous experience within refrigeration systems, cold chain, or related cooling technologies</li><li>Strong technical understanding of refrigerant systems is essential</li><li>Ability to balance technical depth with commercial and customer-facing responsibilities</li><li>Strong coaching, communication, and stakeholder management skills</li><li>Ability to work independently and lead within an international, remote team structure</li><li>Fluent English language skills are required</li><li>Willingness to travel regularly to Aachen, typically 1–2 days per week</li></ul>

Responsibilities: <ul><li>Support critical IAM (Identity and Access Management) programs by coordinating cross-functionally with IAM teams, Information Security teams, and business IT stakeholders to ensure successful project delivery</li><li>Deliver against short-term and long-term strategic objectives aligned with program goals</li><li>Identify, track, and drive resolution of program issues and risks; maintain decision logs, communication plans, and other program documentation to ensure clear audit traceability</li><li>Engage regularly with key stakeholders to communicate issues, risks, and decisions, and gather feedback on solutions impacting the organization</li><li>Establish and maintain program metrics and evaluation methods to measure performance, identify improvement areas, and ensure timely reporting throughout the program lifecycle</li><li>Prepare and present program status reports for sponsors and leadership</li></ul> Requirements: <ul><li>Bachelor’s degree or equivalent experience; technology or equivalent related field preferred, with a minimum of 10+ years of experience in Information</li><li>Technology OR in lieu of the Bachelors degree, a minimum of 12+ years of experience in Information Technology</li><li>Minimum of 10 years of experience managing large scale, cross functional project</li><li>Minimum of 10 years of experience in information technology, with a focus on information security in one or more of the following areas: IAM, security</li><li>operations, security architecture, policy/governance</li><li>Minimum of 10 years of experience supporting auditors, audit inquiries and adhoc reporting Solid management skills</li><li>Experience with metrics for assessing and reporting program progress, productivity and variance analysis</li><li>Strong problem solving skills</li><li>Strong oral and written communication (presentation) skills&nbsp;</li><li>Program Management Certified (PMP) preferred</li></ul>

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246 manager – internal audit Jobs found

International Customer Service Associate

Retail Sales Manager

Senior Talent Acquisition Specialist

Business Analyst Authorization, BTP & Basis

Account Manager

AML and Compliance Manager

Core Operations Manager

Finance Business Partner

Technical Sales Team Manager

VP, IAM Program Manager

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246 manager – internal audit Jobs found

International Customer Service Associate

Retail Sales Manager

Senior Talent Acquisition Specialist

Business Analyst Authorization, BTP & Basis

Account Manager

AML and Compliance Manager

Core Operations Manager

Finance Business Partner

Technical Sales Team Manager

VP, IAM Program Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.