Manager (OMS Platform & E-Commerce)

Social Commerce - Senior Manager

Intern-Ecommerce

Solution Architect – Ecommerce

Senior Ecommerce

eCommerce Analyst B (IN), Senior EDI integration Specialist

Manager – Digital &  DTC

Senior Agile Project Manager - E-commerce

Senior Key Account Manager – E-Commerce

O2O Service Project Manager – Digital IT

Role: <ul><li>This position will be responsible for all aspects E-Commerce Projects &amp; Operations run.&nbsp;</li><li>Company has implemented an Order Management Platform / Systems (OMS) to facilitate E-Commerce business with Market Places, and self-hosted eBoutique’s.</li><li>The role requires the individual to work closely with various teams across the organization, also external key stakeholders. (Internal IT teams, supply chain operations, key business users, OMS partner, marketplaces, store operations, CRM, and digital teams)</li></ul> Responsibilities: <ul><li>Learn and understand the OMS platform and all systems integrated around it to help effective E-Commerce (D2C Channel – Direct to Consumer)</li><li>Lead and drive projects and new business initiatives.&nbsp;</li><li>Work closely with OMS partner (project managers, delivery teams &amp; support teams).</li><li>Liaise with business stakeholders, key users, OMS partner, other IT functions, for BRD build &amp; functional specifications for new business scenarios and conceptualization.</li><li>Drive systems integrations, mapping data elements, defining system logic, SIT, UAT and delivery of the product in close working engagement with peers and other stake holders.</li><li>Support Integrations across platforms: OMS, SAP, master data tools, marketplaces and other integration platforms and relevant systems, partners.</li><li>Be involved in security assessment and work closely with Cyber Security team to help analyze and deploy the right solution in compliance as per group compliance.</li><li>Follow governance and data protection standards, guidelines set and formalized by the group.</li><li>Understand &amp; support, systems &amp; data flows: Be part of business requirement analysis with the team, help with design, documentation, to ensure proper functional specifications.</li><li>Management of regulatory &amp; compliance requirements: new developments, change management, disaster recovery plan &amp; compliance.</li><li>Ensure security and IT governance of the platform.&nbsp;</li><li>Work closely with security teams and ensure compliance as per group standards.&nbsp;</li><li>Ensure implementation and enforcement of information security compliance to be aligned with OMS systems.</li><li>Risk mitigation and control: Identification of technology risks, business process risk, operational risk.&nbsp;</li><li>Propose communication and development of “best practice” solutions, and implementation of mitigating controls in consistency with company strategy.</li><li>Marketplace Support: Follow guidelines and SLA’s set with the marketplaces.&nbsp;</li><li>Mange protocol to get optimum support from the marketplaces.&nbsp;</li><li>Use relevant escalation matrix as and when necessary.</li><li>Documentation: Ensure proper documentation.&nbsp;</li><li>SOP and process compliance.</li><li>Help build effective KT and training document.</li><li>Stake Holder Management: Interact and work closely with business management, key stakeholders to facilitate effective collaboration.</li><li>Act as the IT leader to liaise &amp; lead communications with internal and external auditors.&nbsp;</li><li>Based on findings help implement the relevant recommendations.</li><li>Ensure an effective balance between real-world risks and the business need for speed, agility, flexibility, and performance.</li></ul>&nbsp;Requirement: <ul><li>Bachelors degree in IT, Computer Applications, from and accredited college, university is required.&nbsp;</li><li>Master’s degree is an added advantage.</li><li>IT certifications: Project Management, SCRUM Master, AGILE, any will be an added advantage.</li><li>Total experience between 07-12 years. Min.&nbsp;</li><li>4-6 years of experience working in any of E-commerce environment, Order Management System, E-commerce marketplace.</li><li>Preference: Preferably worked in a multi-national company, E-Commerce organization, consulting firm</li><li>Good understanding &amp; working knowledge of Order to Cash (O2C) process, E-Commerce Operations. Deals, bundling, promotions, etc.. understanding of marketplaces (e.g., Lazada, Shopee, Amazon, E-bay, etc.)</li><li>Experience with system debugging, SQL language, HTML, JavaScript, API integration, is necessary.</li><li>Certification in any will be an added advantage.</li><li>Good understanding Enterprise Architecture, experience in modeling and graphic representation, providing systems processes guidance.</li><li>Ability to design and build system workflows, in compliance as per Design Authority.</li><li>Good Proficiency in Excel and using MS Office Suite (PowerPoint, VISIO, TEAMS).</li><li>Knowledge and understanding of Security Parameters and Data Protection.</li><li>Working knowledge of stocks management, stock replenishment, sales orders, sales posting, sales and finance reconciliation is necessary.</li></ul> Other Skills: <ul><li>Have a customer-focused attitude.&nbsp;</li><li>Good communication skills.&nbsp;</li><li>Proficiency in English.</li><li>Pro-active &amp; anticipatory in thinking style with ability to understand customer needs and business priorities.</li><li>A good leader.&nbsp;</li><li>Ability to work effectively with peers and business teams.&nbsp;</li><li>A good team player.</li><li>Effective at, planning and organizing, ability to influence decision-making.</li><li>Conflict management &amp; team management, adaptability.</li><li>Critical thinking and problem-solving attitude.</li><li>Able to work under high pressure.</li><li>Ability to manage collaboration and work closely within multi-culture environment.</li><li>Ability to display a high degree of professionalism in dealing with senior management and users.</li><li>A team player who has the ability to motivate others, making it fun while getting the job done.&nbsp;</li><li>The energy, enthusiasm, and drive to make it happen.</li></ul>&nbsp;

Overview: <ul><li>We have a suitable opportunity in Digital for the position of Social Commerce Manager of Division, one of the fastest growing divisions of&nbsp;India.</li><li>In this individual contributor role, you will be accountable for the delivery of both gross revenue and net profit targets by accelerating the performance and adoption of Social commerce Channel through strategic alignment, development and execution of the business plan, promotional activities, merchandise mix and improving the operational process.</li></ul> Responsibilities:&nbsp; <ul><li>Drive Social Commerce channels targets in terms of sales value, and P&amp;L</li><li>Implement the social-commerce strategy: focus on increasing salon adoption on the Social Commerce platform in turn driving revenues through services and retail sale.</li><li>Drive customer acquisition, retention and growth through digital marketing, and a seamless customer experience online, including managing CRM, loyalty programs and ensuring delivery and returns processes are effective</li><li>Owner of the PPD Social Commerce Platform ensuring that the brand presence and journey online is consistent with overall brand standards and strategy</li><li>Create and maintain a Social Commerce business plan: promotional calendar, product exclusivities, cross selling mechanisms, operation and data ownership within ecommerce brands</li><li>Drives relationship with partners to ensure synergies between the brand’s own activities and partners</li><li>Develops customer understanding through customer data, contributing to the overall analysis of the consumer path to purchase</li><li>Establish and maintain relationships with key stakeholders inside the Company (Digital, Marketing, Commercial and Education), Salons, Hairdresser, digital ecosystem, and media partners</li></ul> Requirements: <ul><li>Good understanding and sensitivity towards Beauty &amp; Hair trends.</li><li>More than 5 years of relevant work experience in Ecommerce industry C1 - Internal use</li><li>Good understanding of e-Channels business model to drive on-platform visibility.</li><li>B2C eCommerce, social commerce, key account management, sales planning, account development, trade marketing experience preferred</li><li>Strong Digital marketing experience, particularly in the areas of Search, Analytics, social media and Mobile.</li><li>Having experience in working with KOL is preferred</li><li>Ability to manage multiple stakeholder with great communication and influencing skills.</li></ul>

Responsibilities: <ul><li>Prepare campaign post-mortem reports and analyze online store performance on retailers</li><li>Work closely with local teams across SEA, Middle East, Europe and Africa to ensure operations excellence (availability, search, content) on product listings and recommend actionable insights to improve performance KPIs</li><li>Support global eCommerce manager in rollout of regional projects and day-to-day operations&nbsp;</li><li>Craft business reviews based on country performance indicators and industry trends</li><li>Support partnerships and operations across different retailers globally including Shopee</li></ul> Requirements: <ul><li>Business Administraton (any, marketing)</li><li>Data Analytics</li><li>Commitment for 6 months at least 3rd or 4th year preferred</li><li>No work visa requirement</li><li>Good English command and Microsoft Suite</li><li>Experience in eCommerce platform preferred but not required</li></ul>

Responsibilities: <ul><li>Lead large scale Implementation of B2C Commerce providing oversight and hands on contribution to the design, development and Integration.</li><li>As a solutions architect, you are responsible for successfully designing and managing the delivery of the Ecommerce platform</li><li>Serve as a technology advisor to technical architects and lead developers</li><li>Lead project discovery workshops from the technology and solution design perspective</li><li>Recommend the best practices for implementing large scale distributed systems for Databases, caches, big data platforms</li><li>Communicate platform constraints, evaluate alternatives to define a scalable platform and meet business requirements</li><li>Participate in the development of conceptual and logical architecture</li><li>Optimise application performance and scalability</li></ul> Requirements: <ul><li>10+ years of Software Engineering Experience with at least 4 years of Ecommerce.com development experience</li><li>Hands on Cloud development and system administration experience</li><li>Solid understanding of CloudCraze architecture, data models, customizations &amp; extensions</li><li>Extensive experience to develop integrated execution plans including resources levelling, effort estimations, cross-team dependencies</li><li>Experience implementing large scale eCommerce solutions.</li><li>Strong knowledge of designing Architecture Diagrams and Data flows</li><li>Capable of recommending best practice solutions based on project and business needs and owning overall design of the technical application</li><li>Good verbal and written communication skills</li><li>Strong problem-solving skill</li></ul> Other Location: <ul><li>Bengaluru</li></ul>

Responsibilities<div> <div><ul><li>This is a potential Senior Leadership position in Ecommerce</li></ul><div><ul><li>The role would be a team management role and the person would be responsible for a team size of 15-18 people</li><li>Orchestrating all aspects of the&#160;ecommerce&#160;strategy for a brand </li><li>Collaborating with cross-functional partners to manage all aspects of the&#160;eCommerce&#160;business&#160; </li><li>Driving the sales performance of the&#160;e-commerce&#160;platform</li></ul><div> </div></div></div><div>Requirements:</div><div> </div><div><ul><li>We are looking for someone with 12-15 years of experience </li><li>Someone who has a strong ecommerce experience</li><li>Comes from a background of offline account management, trade marketing</li><li>Good at negotiations</li><li>A good modern trade experience is a must</li><li>Preferably someone from a FMCG background would be good.</li><li>You are a creative and strategic thinker with a strong customer orientation</li></ul></div></div>

Responsibilities:<ul><li>Leads the analysis, design, development, integration and implementation of new electronic business transactions and functionality in electronic platform.</li><li>Leads the analysis, design, integration and implementation of new electronic trading relationships to support external customer, vendors and service provider relationships.</li><li>Demonstrates ability to effectively partner with IT technical areas in support of companys electronic platform (e.g. System Administrators, Network Engineers, Application Administrators, etc.)</li><li>Coordinates with business leads and teams as needed to achieve integration goals</li><li>Provide input and subject matter expertise for the development of tactical and project plan activities which are commissioned to implement integrated application solutions.</li><li>Review, evaluate and execute proposed upgrades electronic platform.</li><li>Assists in maintaining the health of EDI test and production environments through monitoring, issue resolution and general maintenance activities.</li><li>Prepares and maintains technical documentation.</li><li>Trains business users on support of electronic solutions and relationships.</li><li>Attends conferences, training, and industry events as a representative and in support of company’s interests.</li><li>Adheres to policies, procedures, and development/project management methodologies.</li></ul> Requirements:&nbsp;<ul><li>Expert knowledge with multiple data formats and communication protocols required (e.g. X12, XML, EDIFACT, HTML, Https, FTP/sFTP,AS2, VAN).</li><li>IBM B2B Integrator experience required. Additional experience with other cloud solutions (Cleo, Informatica, Boomi etc) is preferred.</li><li>Proven ETL skills and integration experience with one or more leading ERP applications desired (e.g. SAP, Oracle R12).</li><li>Minimum of 5 years related work experience with electronic data and solutions.</li><li>Bachelor of Science Degree in Computer Science, Programming, eBusiness/eCommerce or the equivalent combination of education and experience.</li></ul>

Role Description: <ul><li>We have an opportunity in the Professional Products Division for the position of Manager – Digital &amp; DTC for brand Kérastase.</li><li>In this role, you will be responsible for digital and DTC strategy and execution.</li><li>You should have at least 4 -6 years of relevant work experience in digital marketing.</li><li>The location of the job will be in Mumbai and prior experience in luxury, beauty or FMCG will be advantageous.</li></ul> Responsibilities: a) Driving Digital Presence <ul><li>You will plan and execute digital initiatives , including SEO/SEM, online to offline drives, social media, video, display and programmatic campaigns.</li><li>You will map consumer decision journey for relevant categories and brands with inputs from Consumer, Hairdressers, Salons, CMI, Social Listening etc.</li><li>You will identify trends and insights, and optimize spend and performance based on the insights.</li><li>You will manage all owned digital assets for the Brand.</li><li>You will measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)</li><li>Leverage Earned media through influencers strategies</li><li>Establish and maintain relationships with key stakeholders inside the Company (marketing, sales and education), Salons, Hairdresser, digital ecosystem and media partners</li><li>Agency Management - Liaise &amp; manage relations with Social Media, Website, Online Media Buying,&amp; Performance Media Agencies.</li></ul> b.) Drive the brand’s D2C platform <ul><li>Oversee the Brand’s D2C platform sales. Monitor and enhance the online sales activity</li><li>Ensure User Experience of the website including Design &amp; Aesthetics, Content, and Navigation, Branding / Marketing, Performance, checkout funnel and promotional campaigns</li><li>Own and manage SEO measurements and monitoring methodologies</li><li>Oversee the implementation of CRM strategy and data management</li><li>Ensure that all ecommerce activity is consistent with the brand sense of purpose</li><li>Manage Competitive, market and best practices intelligence</li><li>Analyze digital role in the consumer path to purchase &amp; consumer online searches&nbsp;&nbsp;</li><li>Achieve excellence through optimization and innovation</li><li>Create and maintain an online e-business plan: e-promotional calendar, product exclusivities, cross selling mechanisms, data ownership</li></ul> Requirements: <ul><li>Needs a balanced profile of digital expertise + marketing / brand understanding.</li><li>Incumbent needs to be very strong in one of these and have great desire &amp; intent to upskill in the other if not already a skill. Rigor in execution is expected.</li><li>4 to 6 years of relevant experience</li><li>Specialization in Digital Media</li><li>FMCG experience is preferred</li><li>In-depth understanding of the India media and digital market (ie, media cost dynamics, landscape, media usage trends, etc.)</li><li>Digital Expertise: conversant with all forms of digital formats and measurement</li><li>Ability to represent L’Oréal’s perspective to internal and external stakeholders as well as provide subject matter expertise to Marketing Teams on Digital and E-commerce.</li><li>Ideally this incumbent may already hold a similar position within an advertiser or will have the credentials to move from the agency environment</li></ul>

WhiteCrow research is working with a global technology enterprise to find an Agile Project Manager. Have you ever wanted to work with a global leader in the Ecommerce space? This fast growing and ambitious company produce pioneering technology and inventions that defy convention. If you are an experienced IT Project Manager looking to make a big impact and have your voice heard, this could be a great opportunity for you. In return for your expertise, we can offer a competitive salary. Alongside a renowned campus for work, filled with amenities such as a free restaurant, hairdressers, gym, and sports centre. Your Areas of Knowledge &amp; Expertise that matter most for this role:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will be highly experienced in project / delivery management within the Ecommerce industry.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will have experience with one or more of the following practises: SCRUM/DSDM/Lean/Safe·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will have strong g troubleshooting and problem-solving skills, with the ability to learn very quickly.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will have flexibility, adaptability and thrive in a very fast-paced, pioneering and ever-evolving, global environment.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will have experience of delivering the functional as well as the non-functional, e.g., performance, security, operations etc.What you can expect in the position:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You will report directly to the Global IT Director (Commercial and Connectivity) and work closely with product managers·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Using Agile methodologies you’ll develop and maintain a rolling backlog of change, on behalf of the Product Managers or Product owners.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You’ll need to bring together experts from different departments and third parties to ensure we can deliver what is required. Security and ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;operational requirements will be forefront in your mind, as they are critical to ensure our changes can be deployed and used effectively in production. ·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;You’ll also be managing your budget, risks and delivery timescales to ensure success&nbsp; If you want to find out more about this, please contact me at <a href="mailto:sonny.ogara@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">sonny.ogara@whitecrowresearch.com</a> or contact me at https://www.linkedin.com/in/sonny-79305b224/

Role Description: <ul><li>In this function lead role, you will work very closely with the PPD Brands in formulating the E-Commerce strategy for them.</li><li>The location of the job will be Mumbai.</li></ul> Responsibilities: <ul><li>Lead and negotiate annual agreements with Ecommerce partners.</li><li>Develop plan, KPI and Goals to achieve for each Ecommerce partner.</li><li>Define and implement Go to Market strategy with cross functional teams (marketing, supply chain, IT, sales,…).</li><li>Identify new ecommerce trends and opportunities for business growth and implement action plans.</li><li>Prepare and present products proposals to future and current Ecommerce partners.</li><li>Handle specific sales events thanks to collected information from marketing department to enhance brand’s visibility and improve sales performance.</li><li>Analyze and interpret Ecommerce partner’s sales report to identify strengths, weaknesses and business opportunities.</li><li>Ensure E-commerce benefits all, i.e. drives consumers and revenues to salons.</li><li>Business delivery of turnover and market share as agreed.</li><li>Aligned profitability of the Ecommerce channel.</li><li>Excellence in execution to drive superior customer experience.</li><li>Drive efficiency and effectiveness for all media and promotional campaigns.</li><li>Building a strong Ecommerce team and upskilling all key stakeholders in terms of their</li><li>Understanding of the new channel and its drivers.</li></ul> Requirements: <ul><li>MBA</li><li>Shopper and consumer centricity.</li><li>Analytical skills to drive insight from data.</li><li>Develops Business Operations, Enhance Selling and Category Development.</li><li>Good communication and presentation skills, Build Selling Propositions and Negotiate.</li><li>Masters Ecommerce Consumer Journey and Digital levers.</li><li>Good understanding of Ecommerce systems and processes.</li><li>Monitor Sell-in and Sell-out excellence.</li></ul>

Role Description:&nbsp;<ul><li>This role is for a O2O service project manager to join the Zone Digital IT Team which is based in Shanghai</li><li>The Digital IT Team covers the implementation &amp; evolution of the following functions: eCommerce websites, Content websites, Digital Services, eCommerce reporting, CRM solutions, Product Information management, Digital Asset Management implementation</li><li>On top of this it manages the operations of all the functions mentioned. It is a team which is constantly growing with the growing business needs</li><li>We are looking for a talented, outstanding and humble individual to join our team managing Online digital service, offline service projects, leading new initiatives related to O2O services and customer lifetime value management</li><li>The role is reporting to the North Asia &amp;SAPMENA O2O Service Factory Program Manager in Digital Marketing and Innovation Team</li><li>The role is within zone IT organization, while we are open to individuals who have strong technical skills coming with various backgrounds</li><li>This role combines product manage together with project management, change request management and stakeholder management from countries, zones and global teams</li><li>It would be best filled by someone who has experiences of launching global applications or leading O2O programs at local level</li></ul>&nbsp;Responsibilities: <ul><li>Lead &amp; manage the digital service projects, O2O service implementation projects across regions with different key stakeholders.</li><li>Know the market trend on digital services and be able to introduce best practice.</li><li>Build the service roadmap for N.A and SAPMENA Zone in alignment with the global roadmap &amp; zone specification.</li><li>Ability to understand technical challenges and resource restrictions to make educated trade-offs or provide alternative options.&nbsp;</li><li>Be able to liaise and communicate to all stakeholders, this includes global DMI, CDO, zone business teams and local business &amp; IT digital teams.</li><li>Be able to prioritize the business needs with different business group.</li><li>Be able to communicate on a range of topics from business tasks to infrastructure and hosting &amp; CRM.</li><li>Be able to design &amp; enable the data flow within the service, shaping the development based on business requirements.</li><li>Manage finances and contracts for any vendors which are supporting on project implementation.</li><li>Manage the third-party vendor to deliver the project within time and budget.</li><li>Manage the scope, risk/issue and quality of the projects.</li><li>Manage the stakeholders’ communication of the project.</li><li>Track the ROI and the business outcome of the service projects.</li></ul>&nbsp;Requirements:&nbsp; <ul><li>Around 5 years of experience on project management, and 5 years of digital marketing experience are required</li><li>Technical savvy and knowledgeable on CRM solutions, digital solution etc.</li><li>Significant project management experience with a deep understanding of project and process design, methodology and tools. Experience on managing global or zone level projects will be a strong plus</li><li>Demonstrated cross-functional project management skills and methodologies with trackable records of projects delivery</li><li>Strong technical background with the knowledges on eCommerce, website, CRM, and online and offline digitalization technologies.</li><li>Competent to understand global strategy and execute it within N.A &amp; SAPMENA local markets.</li><li>Proactive at understanding business specifications, providing solutions and solving complex problems.</li><li>Someone who is creative and interested into eCommerce/retail/social commerce, emerging trends and technologies, willing to share ideas of how we can implement new idea to bring tangible business benefit.</li><li>&nbsp;Experiences on technical product management or product release is a plus.</li><li>Knowledges and experiences of application delivery, service implementation and change request management (either online or offline).</li><li>Ability to effectively work smart and coordinate multiple pieces of work at the same time.</li><li>Ability to deal with conflicting requirements and scope change between countries.</li><li>&nbsp;Teamwork in a multinational environment.</li><li>Ability to track and report status to IT management and business partners.</li><li>Ability to work with ambiguity and resilience</li><li>&nbsp;Strong written, verbal, and presentation skills in English</li><li>A quick learner and full of self-motivated, sense of responsibility</li></ul>

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