Manager Service Experience

Business Consultant - EDI

Consumer Experience Lead

Technical Service Manager

Sales Manager

Senior SAP FICO developer

Finance Executive

EDM – Senior Consultant

HR Services - Product and Experience Delivery Manager

Sales Support Specialist - Customer Service Representative (Dutch speaking)

Responsibilities: <ul><li>Work with different teams in P&amp;ED and program manage the integration. </li><li>Gathering data and providing that information to the relevant project team members</li><li>P&amp;ED Buildout Program Management</li><li>Develop and build methods, tools, and apply frameworks to support the continues program rollout of the Service Experience team</li><li>Evaluate existing programs and develop a plan to further improve and drive adaption of GSE tools and programs</li><li>Supply the PMO team with relevant data as required and as needed for the projects</li><li>Road map development</li><li>Assist the GSE Sr. Manager in the development of a 3-year roadmap to further embed and drive Service Management practices and Operational excellence strategies</li></ul> Requirements: <ul><li>Degree in HR, Accounting or Engineering</li><li>Proven experience in project management &amp; service transition management</li><li>Experience in development and implementation of Service Management Programs</li><li>Innovative, with proven problem-solving skills</li><li>Experienced in stakeholder management with strong acumen or interest in employee/ service experience</li><li>Strong communication skills (verbal and written/visual) to create and deliver insights through numbers</li></ul>

Responsibilities: <ul><li>Take over Vendor and Publisher integration task and / or work together with the global end to end Team and responsible departments, based in different locations globally, in day-to-day business. This includes the end-to-end product management, including organization of the kick-off, requirement gathering, analysis and implementation tasks related to order and invoice integration and other integration tasks.</li><li>Provide support for all Vendors and Publishers integration related tasks and tickets (requests &amp; incidents) as described below, assigned through the Ticketing System (ServiceNow) and escalate as needed.</li><li>Standard Level Agreements (SLAs) defined by BIT have to be met.&nbsp;</li><li>Order &amp; Invoice Integration</li><li>Set up new EDI mappings &amp; connections&nbsp;</li><li>Gather necessary information and requirements (work in EDI tool and ERP system)</li><li>Communicate required system changes to responsible parties, e.g. by preparing change requests</li><li>Analyse message formats and make adjustments in EDI tool if needed.</li><li>Analyse the process chain in regards to error occurrences. Provide root cause of the issue and optionally a solution or workaround.</li><li>Order &amp; invoice integration related support:</li><li>Documents sent through EDI connections could not be forwarded to ERP or to partner’s systems</li><li>Upload into ERP system shows errors (assigned to wrong customer, data not uploaded into correct fields)</li><li>Monitoring (EDI error logs, down times), inform Stakeholders, Testing, Training</li><li>Define &amp; execute tests for: New EDI mappings, new EDI connections</li><li>New EDI configuration changes such Certificate changes for trading partners etc.</li><li>Execute Vendors and Publishers integration related tests when there are change requests implemented in the ERP system or other connected applications and systems.</li><li>Prepare documentations &amp; manuals (internal &amp; external), work on release note documentation based on functionality changes / definitions for mappings</li><li>Provide VENDORS AND PUBLISHERS Trainings Sessions internally and externally</li><li>Collaborate with product owner, product manager, end to end team (depending on Vendor/Publisher engagement) Finance, Master Data Management and Procurement.</li></ul> Requirements: <ul><li>Bachelor’s or Master Degree in Applied Computer Science or similar</li><li>Minimum of 5 years’ experience in B2B EDI Integration area in an international environment</li><li>Vast knowledge of EDI messages and standards. Standards such as ANSI XI2, EDIFACT, JSON etc, messages such as 850,810,855, 856, ORDERS,INVOIC etc.</li><li>Vast knowledge of communication protocols like AS2, https, sftp</li><li>Good to have knowledge on API integrations, Cxml, XML, IDOC etc.</li><li>Good knowledge of SQL.</li><li>Strong analytical skills with good balance of conceptual and pragmatic thinking</li><li>Experienced EDI consultant, very good coordinator and organizer.</li><li>Efficient and customer-oriented worker with high quality awareness and goals</li><li>Working independently and well structured</li><li>Excellent communication skills and very good English Skills</li><li>Experience with ERP system / Navision preferable</li></ul>

Responsibilities: <ul><li>Support in developing and deploying Consumer Experience programs concept &amp; mechanics translating global guidelines and SOPs (standard operating procedures) into market requirements and consumer needs.</li><li>Support in preparation of Consumer Experience programs briefs and gate submissions while collaborating with marketing, market, commercial ops and other stakeholders.</li><li>Support in governance board submissions preparation.</li><li>Consumer Experience programs data and performance analysis (leads, sales, trials and other program KPIs).</li><li>Ensure program deployment in line with guidelines and propose remedial actions in case of potential R&amp;C (Risk and Controls) issues.</li><li>Collaborate with other stakeholders (marketing, customer care, digital, comm ops.) to ensure all program materials are timely deployed (visuals, digital assets, tools, etc..)</li><li>Prepare and train (in collaboration with capability building) front-liners and customer care team on programs talking point and mechanics Participate in UAT/UVT (user acceptance test / user validation test) of program related functionalities.</li></ul> Requirements: <ul><li>2+ years’ experience in Marketing and/or Commercial.</li><li>Online and offline content creation, and consumer experience / consumer journey.</li><li>Digital literacy.</li><li>Fluency in English &amp; French both written &amp; spoken. Arabic is a plus.</li></ul>

Role: <ul><li>Investigate customer complaints &amp; issues using techniques such as Why-Why analysis to get to the root cause of the issues.</li><li>Strengthen to&nbsp;technical service team expertise to demonstrate value to the customer and competitor differentiation.</li><li>Develop application and end use expertise.</li><li>Market Intelligence on Technical trends observed at our accounts: Be the voice of customer (technical team)</li></ul> Responsibilities: <ul><li>Provide competent and efficient technical service to customers of Shrink Sleeve and Wrap around Label.</li><li>Conduct the trial of new Product at Customer end and Make a proper report of trail validation, Share the same trial validation report to Plant QA.</li><li>Clear co-ordination with Plant team, Sales and mkt team about New Product Development/customer complaint update and closing of the complaint.</li><li>Understand the technical requirements of existing customers and ensure their needs are being met.</li><li>Support the Sales and mkt teams in driving new business development into commercial success.</li></ul> Requirements: <ul><li>Bachelor’s / Master degree required in Printing / Polymer science / CIPET.</li><li>Experience in flexible film Manufacturing (PVC, BOPP&amp; PET) and Converting</li><li>Process as well as test method knowledge of Film Manufacturing and Converting</li><li>Min 5 years&nbsp;experience of Technical Service of flexible Printing and Packaging, more preferable from shrink sleeve and WAL industries.</li><li>Track record of proven success</li><li>Problem solving skill, analytical skill and ability to make decision quickly.</li><li>Strong organizational, and presentation skills</li><li>Strong Communication skill both written and verbal.</li><li>Ability to travel as when as required.</li></ul>

Subsidiary of a Swiss group with an international dimension, founded in 1910, SAUTER Régulation SAS is the market leader in France and Luxembourg, in the energy efficiency sector. SAUTER Régulation offers a complete range of products, solutions and services for the optimization of comfort and energy. Our turnover is 25 million euros, we employ more than 120 people through our 6 Regional Divisions and we cover the whole of France and Luxembourg. Reporting to the Regional Manager and liaising with the General Manager, the Sales Manager will be responsible for rolling out new product ranges and upgrading existing installations as well as leading a small team of Sales Engineers within the region. <h1>As a Sales Manager, you will…</h1>&nbsp;Commercial:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Coordinate and optimize the Regional Office/Market activities;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and monitor client portfolio of the profit center;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Develop and propose a development strategy in line with national and group strategy;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Analyze the socio-economic and competitive environment to best target commercial actions;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Support Sales Engineers in the field;Management:·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Monitor achievement of team and individual objectives;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the sales team;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Manage the technical team with the help of the Technical Service Manager;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Lead office meetings;·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Inform, coordinate, control, recruit teams; <h1>What you already have…</h1>&nbsp;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;10 years’ experience within Sales-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;3 years’ experience in Sales Leadership-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to identify and solve problems;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to unite and manage teams;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Autonomy;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Rigor;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Creativity;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Diplomacy;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Management basics;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Sales and technical negotiation;-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;HVAC technical environment knowledge;

Responsibilities: <ul><li>Re-defining the existing enterprise structure so as to suit the organizations needs more accurately</li><li>Assessment/cleansing and migration of FL master data using rapid data migration with data service</li><li>Re-defining business partners</li><li>Designing the applications in BW-IP using aggregation levels, filters, planning functions and planning sequence</li><li>Used analysis for office and created rich planning UI with design studio</li><li>A recoverable error-handling framework is being built into the solution</li><li>Prepared end-user documentation and trained end-users to understand the process thoroughly</li><li>Preparation of functional specification for generation of report</li><li>Involved in customization, unit testing, and integration testing in all Fl processes</li><li>Created modularized planning functions so that they can resued different planning sequence</li></ul> Requirements: <ul><li>Minimum 8 to 12 years of experience</li><li>Post Graduate Education</li><li>Candidates should have experience in at least 2 end to end Implementation and Rollout Projects</li><li>Candidate should have been in a customer-facing role and should be able to independently handle requirement gathering, complete FIT GAP analysis, documenting Functional Specifications.</li><li>Should be able to design and configure business scenarios and propose feasible solution to be implemented.</li><li>Candidate should have working knowledge in FI-SD, FI-MM and process integration and flow order to cash, purchase to pay and Record to Report cycles.</li><li>Candidate should have demonstrated configuration skills in key areas like AR, AP, General Ledger, Asset, Accounting, Profit Center Accounting, Internal Orders, Report painter reports.</li><li>Candidate should have experience in IDOC’s and API Interfaces and should have worked on Custom Objects build from Scratch to Deployments.</li><li>Candidate should have experience in Application support and training of end users.</li><li>Experience in S/4HANA Finance, Vertex, EC-CS (Consolidation), BW, BPC, Special Ledgers, FIORI would be an added advantage</li></ul>

Responsibilities: Accountabilities: <ul><li>Manages all activities to track &amp; reconcile customer contracts, invoicing and customer collections and financial reporting.</li><li>Supports month-end closing activities, prepare journals and balance sheet schedule.</li><li>Collaborate with internal stakeholders (project managers, operations, offshore billing team) as well as external stakeholders to improve processes.</li></ul> Duties: <ul><li>Responsible for preparing month-end closing financial reports, AR aging reports and vendor spend analytics reports.</li><li>Track and update customer contracts</li><li>Proactively coordinate with multiple stakeholders to track customer signoffs (certificate of acceptance) and reconcile against the customer invoices and collections.</li><li>Closely work with the billing team to create customer invoices and send it to customers.</li><li>Prepare and share monthly Statement of Account (SOA) with customers.</li><li>Process vendor invoice processing and track vendor payments</li><li>Prepare month-end closing journals for vendor cost, prepayment, corporate tax, forex, FDs, IFRS16 and ad-hoc JVs.</li><li>Prepare and track monthly balance sheet schedule.&nbsp;</li><li>Review and process Staff claim &amp; credit card payment through Bank account.</li><li>Prepare bank account reconciliation statement.</li><li>Assist in ad-hoc automation projects and process improvements.</li></ul> Requirements: <ul><li>Graduate/diploma holder in finance / accounting or equivalent with around 2+ years of relevant working experience</li><li>Good command over SAP financial systems and processes</li><li>Good understanding of ‘order to cash’ and ‘procure to pay’ processes.</li><li>Proficiency in Microsoft Excel and PowerPoint is a must. Power BI is good to have.</li><li>Conscientious, analytical, and attention to details</li><li>Ability to prioritize and manage expectations.</li><li>Can do attitude and takes initiatives to improve the processes.</li><li>Ability to communicate articulately and efficiently with other people within the company.</li><li class="ql-align-justify">Ability to navigate through unambiguous and complex situations.</li></ul>

Responsibilities: <ul><li>Perform Team Lead Activities which include below: -</li><li>Do Delivery Planning for Enhancements and Fixes for the team.</li><li>Able to do and justify Estimates for Enhancements.</li><li>Able to articulate Solutions to Key Stakeholders.</li><li>People Management for a small sized team.</li><li>Able to create Status reports and present.</li><li>Manage Key Stakeholder expectations and align delivery accordingly.</li><li>To provide BAU (Business As Usual) support for Enterprise Data Management (EDM) which include</li><li>Attending to Business &amp; Technical Users on a Day-to-Day Queries / Requests.</li><li>Attending to Application Change Requests.</li><li>Participating in Regular Planned BAU Activities (e.g. Audit, Disaster Recovery Exercise, etc.)</li><li>Supporting Application Version / Patch Release Testing and Implementation</li><li>Strong attention to detail demonstrated by ability to follow and develop specific, outlined, and detailed procedures (must have).</li><li>Work with multiple vendors to resolve daily BAU issues.</li><li>Work with Stakeholders to identify Business requirements and their processes.</li><li>Perform triages to keep updated on the daily issues and as well to prioritize the issues.</li></ul>&nbsp;Requirements: &nbsp;<ul><li>Any Graduate (Preferably graduated in IT)</li><li>Minimum 10 years’ experience in application/production support</li><li>10 or more years’ experience in a Team Lead/Technical Lead/Functional Lead Role.</li><li>Experience in Software Delivery Management.</li><li>Experience Stakeholder Management (Clients, Users, Vendors &amp; Partners).</li><li>Skilled at Requirement &amp; Business Analysis.</li><li>Skilled at Functional &amp; Technical Analysis.</li><li>Excellent oral and written communication skills.</li><li>Good interpersonal and people management skills.</li><li>Key Technical Skills: SQL and Markit EDM.</li><li>Master Data Management.</li><li>Knowledge of Bloomberg and Copp Clark Data set.</li><li>Familiarity with JIRA.</li><li>Web Service.</li><li>Control M or other scheduling tools.</li><li>Markit EDM Certification (Preferred) management.</li></ul>

Responsibilities: Ensure efficient operations and ´fit for the future´ service delivery model: <ul><li>Ensure service continuity and operational excellence around core delivery areas such as Payroll, Time &amp; Attendance, Personnel Administration, Benefits, Wellness &amp; Workplace</li><li>Lead and manage the teams solution delivery standardization, transition to global hub (where relevant), continuous improvement in terms of processes, technology, and policy</li><li>Manage demand, cost and quality of all local services and ensure proactive controls, risk and compliance processes.</li></ul> Put employee experience (EX) at the centre of what we do: <ul><li>Drive initiatives to address the local pain points and build local EX awareness and agile capabilities by collaborating with the Regional EX Delivery Manager.</li><li>Proactively support market People &amp; Culture management in building a work environment conducive to high employee collaboration, engagement and performance.</li><li>Support the Global EX team for insights gathering activities at the affiliate levels (Cultural Environment, Physical Workplace, Policies, Products and Solutions)</li></ul> Define and deploy People &amp; Culture Solutions aligned to the functional and market strategy: <ul><li>Develop and strengthen market intimacy to ensure People &amp; Culture Operations meet business needs.</li><li>Deliver new solutions to the affiliate and support project management, deployment, change management and communications.</li><li>Ensure effective ‘last mile’ service design and support related to new products and services such as Talent Acquisition, Learning, Analytics, Talent Management, Organizational Health, etc.</li><li>Build team capability which enables People &amp; Culture products are delivered according to EX principles and efficiency standards.</li><li>Be agile in meeting high priority initiatives by assigning resources on projects and leveraging regional and global HR Services capacity to meet market needs</li></ul> Requirements: <ul><li>Collaborative person in designing and delivering services in a highly matrixed global environment (getting the best out of direct and indirect teams to meet affiliate needs)</li><li>Experience in Budget controlling and Vendor Management (Supplier Service Performance Management), Service Management and Risk, Control and Compliance Management)</li><li>Agile mind set, Project Management and Employee Experience design</li><li>Strong business acumen with broad People &amp; Culture experience, ability to Manage Change, Stakeholders Engagement</li><li>Digital literacy around People &amp; Culture technology and ability to identify needs to turn data into insights</li><li>Sizing up and building relevant capabilities in People &amp; Culture Operations teams</li><li>Fluent English Proficiency / Flemish is an important plus</li><li>EU Work permit</li></ul>

Role Description: <ul><li>As our Sales Support Specialist, you are an addition to the sales team. You excel in maintaining customer satisfaction, accurate order processing and optimal service of our customers.</li><li>You take care of the work together with the team at the Gorinchem location, the Netherlands and report to the Customer Service Team Lead.&nbsp;</li><li>The Customer Service Team is very diverse and consists of 6 other Sales Support Specialists.&nbsp;</li><li>The team is responsible for customers in the Central &amp; Northern Europe region. .</li></ul> Responsibilities: <ul><li>Developing relationships with our customers in collaboration with the Sales Managers</li><li>Providing our customers with a hassle-free shopping experience.</li><li>Assume a proactive sales support role by discussing forecasts and deliveries from existing customers</li><li>Analyzing order patterns, proposing improvements and signaling deviations</li><li>Handling complaints and incidents including progress monitoring and follow-up</li><li>Order processing, credit checks, timely and correct invoicing.</li><li>Updating pricing information</li><li>Maintain customer base</li></ul> Requirements: <ul><li>We are looking for a proactive commercial Sales Support Specialist who can act as a back-up for the French customers and who strives for optimal customer satisfaction and profitability.</li><li>Passion for building and maintaining customer relationships and customer satisfaction</li><li>Minimum MBO 4 or HBO diploma with a commercial background</li><li>Experience in a customer facing role in a B2B environment</li><li>Speaks fluent French at a professional level</li><li>Experience in the manufacturing industry is an advantage</li><li>Knowledge of Microsoft applications including; Excel, Outlook, PowerPoint and Word. Experience with SAP is recommended.</li><li>The ability to multitask and collaborate across various departments within our client.</li><li>Strong commercial and social skills</li><li>Possibility to work from our Gorinchem location</li></ul>

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730 manager service experience Jobs found

Manager Service Experience

Business Consultant - EDI

Consumer Experience Lead

Technical Service Manager

Sales Manager

Senior SAP FICO developer

Finance Executive

EDM – Senior Consultant

HR Services - Product and Experience Delivery Manager

Sales Support Specialist - Customer Service Representative (Dutch speaking)

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Skills

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730 manager service experience Jobs found

Manager Service Experience

Business Consultant - EDI

Consumer Experience Lead

Technical Service Manager

Sales Manager

Senior SAP FICO developer

Finance Executive

EDM – Senior Consultant

HR Services - Product and Experience Delivery Manager

Sales Support Specialist - Customer Service Representative (Dutch speaking)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.