Customer Experience Director

Regional Manager

Inside Sales Engineer

Product Manager, Women’s Health BU

Structural Test Engineer

Test Development Engineer/Leader

Failure Analysis Engineer

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Segment Development Manager

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: <ul><li>Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, loss accounts and outreach.</li><li>Lead Generation : Generates leads and qualifies prospects for external sales engineers</li><li>Quotations: Generates Standard quotations for products, tubings, hoses and parts.</li><li>Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded.</li><li>Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.</li><li>Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support.</li><li>Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.</li><li>Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies.</li><li>Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.</li><li>Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.</li></ul> Requirements: <ul><li>Ideally you will have technical experience working with mechanically engineered / process equipment products or services.&nbsp;</li><li>This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.&nbsp;</li><li>Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.&nbsp;</li><li>Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.&nbsp;</li></ul>

Responsibilities: <ul><li>Write and run the yearly brand plan for each product in the portfolio.</li><li>Set the position, target doctors and key messages. Check them against what you hear in the field.</li><li>Plan and run launches, campaigns, doctor meetings and education events.</li><li>Build and keep good relations with key opinion leaders and top O&amp;G specialists.</li><li>Work with the sales team on targets, call plans and tools. Join field visits and listen to customers.</li><li>Track sales, share and campaign results each month. Report what is working, what is not and what to do next.</li><li>Study the market and competitors. Suggest new products and ways to grow.</li><li>Plan forecasts and stock with Supply Chain and our distributors.</li><li>Work with Medical Affairs and Regulatory so all material is accurate and approved.</li><li>Manage the brand budget and spend it where it counts.</li><li>Work closely with the Sales and Marketing Manager in Singapore and with the Junior Marketer. Coach the Junior Marketer on the work for your BU, and share ideas and materials across both markets.</li></ul> Requirements: <ul><li>Degree in Pharmacy, Life Sciences, Business or a related field.</li><li>At least 3 years in pharma product management, marketing, or sales with strong product exposure.</li><li>Knowledge of the Malaysia market. Experience in women’s health, O&amp;G or fertility is a strong plus.</li><li>Experience with brand plans and product launches.</li><li>Good with numbers. Able to read sales data and make clear recommendations.</li><li>Clear communication and presentation skills. Good at working with sales, medical and distributor teams.</li><li>Well organised, self-driven and comfortable in a lean team.</li><li>Fluent English. Bahasa Malaysia is an advantage.</li></ul>

﻿Responsibilities: <ul><li>Strategic Governance: Act as the technical lead for manufacturing test processes, coordinating technical quality metrics, systemic defect resolution, and sustaining product integrity across multiple global sites.</li><li>Design Influence: Represent structural test in high-level design reviews, setting DfT standards and negotiating probe access and coverage requirements to reduce risk in NPI and production.</li><li>Operational Leadership: Direct the development and deployment of complex ICT and Flying Probe programs. Oversee the qualification and release of test fixtures and assets, ensuring zero-defect compliance.</li><li>Technical Authority: Perform senior-level code reviews and lead global change control processes (ECOs/deviations) for test program source code and manufacturing recipes.</li><li>System Optimization: Lead the integration of advanced On-Board Programming (OBP) strategies and boundary scan (JTAG) flows into the manufacturing line to improve efficiency and test depth.</li><li>Mentorship &amp; Influence: Define and promote debug methodologies for manufacturing site test engineers; act as the lead interface between company and external fixture/hardware vendors.</li><li>Process Scalability: Champion the adoption of automated workflows, version control standards, and statistical process control (SPC) to drive continuous improvement across the global manufacturing footprint.</li></ul> Requirements: <ul><li>Bachelors degree or equivalent experience in Electrical Engineering, Manufacturing Engineering, or a related technical field.</li><li>8+ years of professional experience in structural test development, debug, and release on industry-standard ICT platforms (e.g., Keysight i3070/Series 6 or TRI).</li><li>5+ years of experience with Flying Probe system development (e.g., SPEA FP4080 or equivalent).</li><li>Demonstrated experience leading end-to-end manufacturing test requirements, including program development, fixture procurement, and factory floor correlation.</li><li>Proven experience leading technical projects or providing technical guidance to multi-functional teams or external manufacturing partners.</li></ul>

Responsibilities: <ul><li>Collaborate with Product Design &amp; Engineering teams to apply Product Design &amp; Test Methodology.</li><li>Engage early in design to improve DFM/DFT requirements and provide timely feedback.</li><li>Develop manufacturing test strategies based on hardware, system, and diagnostics specifications.</li><li>Act as the technical POC for Contract Manufacturers, providing debug support and resolving product queries.</li><li>Deliver scalable, efficient test automation code aligned with guidelines.</li><li>Provide cross-BU and cross-product family support.</li></ul> Requirements: <ul><li>Bachelor’s/Graduate degree in Electronics or Computer Science Engineering.</li><li>5 + years of experience in hardware product design, validation, and test automation, with strong C/C++/Python programming skills.</li></ul>

Responsibilities: <ul><li>Failure Analysis Engineer will drive the improvements in the accuracy of the fault duplication and isolation</li><li>Provide directions and techniques on customer issues.</li><li>Engage Design engineering and communicate findings and resolutions for HW and SW field issues.</li><li>Coordinate the Failure Analysis cases review meeting with company teams and suppliers.</li><li>Defect detection including containment analysis.</li><li>Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.</li><li>Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.</li><li>Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.</li><li>Drive innovation, new technology/processes.</li><li>Organize, plan, track and close-out design, components, manufacturing issues associated with the products.</li><li>Evolving the Product debug document over the Product Life Cycle.</li><li>Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.</li><li>Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.</li><li>Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.</li><li>Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation</li></ul> Requirements: <ul><li>Bachelor’s in electrical or computer engineering with 7+ years of related experience.</li><li>Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.</li><li>Hardware design, schematics generation, and design validation for service provide routing products.</li><li>Experience with sophisticated high speed board design and board bring-up.</li><li>Knowledge of products.</li></ul>

Responsibilities: <ul><li>Work on advanced Collaboration, Webex and strategic customer solutions, driving adoption, optimisation and long-term customer outcomes.</li><li>Engage directly with customers, building trusted relationships and translating business requirements into technical solutions.</li><li>Design, deploy, migrate, integrate, optimise and troubleshoot Collaboration and Webex environments.</li><li>Support complex migrations and integrations across and third-party technologies, ensuring interoperability and optimal performance.</li><li>Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.</li><li>Support Executive Briefings and QBRs, providing technical insights and recommendations aligned to customer business priorities and future-state outcomes.</li><li>Create customer-facing technical documentation, implementation guidance and reusable technical content aligned to CX standards.</li><li>Leverage AI, automation, APIs, programmability and orchestration to improve technical delivery, productivity and customer outcomes, while validating AI-generated outputs.</li><li>Explain complex technical concepts to diverse audiences and enable customers to effectively adopt and operate solutions.</li><li>Build knowledge of competitor and third-party technologies to support migration, integration and solution optimisation.</li><li>Contribute to technical knowledge sharing, automation artefacts, documentation templates and continuous improvement of delivery methodologies.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in company Contact Center technologies across Enterprise and Service Provider environments.</li><li>Strong expertise in Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as Unified Contact Center Enterprise (UCCE), Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Unified Customer Voice Portal (CVP), Unified Communications Manager (CUCM), Finesse, and Unified Border Element (CUBE).</li><li>Proven experience in designing and implementing company Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.</li><li>In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.</li><li>Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.</li><li>Experience working with company UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client.</li><li>Solid grasp of TCP/IP networking fundamentals and supporting infrastructure services/protocols such as DHCP, DNS, TFTP, NTP, and LDAP.</li><li>Experience with Webex Contact Center (Webex CC), including solution planning, migration, deployment, and implementation activities.</li><li>Familiarity with AI-driven capabilities and integrations within UCCE, Webex Contact Center, and Webex Customer Experience solutions</li></ul>

Responsibilities: <ul><li>Serve as a trusted technical advisor to customers, providing expert guidance on Data Center and networking solutions.</li><li>Lead the strategy, design, and implementation of complex network architectures aligned with customer business objectives.</li><li>Manage end-to-end delivery of high-impact technical engagements, ensuring successful implementation and optimization.</li><li>Translate customer business requirements into scalable, secure, and high-performance technology solutions.</li><li>Collaborate with account teams, partners, and cross-functional teams to drive technology adoption and customer success.</li><li>Support pre-sales activities, including technical consultations, solution design, and architecture recommendations.</li><li>Drive technology transitions and deliver measurable business outcomes through innovative solutions.</li><li>Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and problem resolution.</li><li>Leverage deep technical expertise across Data Center and networking technologies to resolve critical customer challenges.</li><li>Develop and contribute digital intellectual capital, reusable solutions, and best practices to improve delivery efficiency.</li><li>Promote continuous learning, mentorship, and knowledge sharing within the global Customer Experience (CX) team.</li><li>Strengthen customer relationships by delivering high-quality technical engagements and exceptional customer experiences.</li><li>Align technology strategies with customer goals to improve network performance, scalability, and operational efficiency.</li><li>Contribute to customer satisfaction, business growth, and the successful adoption of technologies.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles</li><li>Deep knowledge of L2/L3 networking protocols and technologies (vPC, STP, HSRP, OSPF, EIGRP, BGP) with strong hands-on Nexus 2K/5K/7K/9K platform experience</li><li>Lead &amp; drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.</li><li>Proven experience in design and deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric and ACI Fabric solutions using ACI MultiPod /Multisite/Remote Leaf Fabric architectures.</li><li>Partnered with customers to design and implement network solutions, ensuring seamless system integration and proactive service assurance</li><li>Active Data Center certification such as CCIE or CCNP, or equivalent vendor certification (e.g. VCP)</li><li>Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs</li><li>Experience in&nbsp;Build and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.</li></ul>

Responsibilities: <ul><li>Be responsible for identifying and qualifying sales leads, ensuring they are a good fit for Food Retail/Food Service &amp; Light Industrial Refrigeration, specifically for customers in the strategic products space</li><li>Create market demand by engaging end users, consultants, EPCs, contractors, OEMs, and system integrators to influence project specifications.</li><li>Collaborate with Sales Rep / AE to close new logos; handoff account to sales resources for account management</li><li>Use CRM software to track leads, ensure consistent follow-ups, and organize workflows to pass qualified leads to primary account owners for further engagement</li><li>Continuously gather intelligence on market trends and competition to provide insights to sales teams and to help further refine value messaging during outreach</li><li>Leverage company-created content (e.g., whitepapers, case studies, etc.) to educate prospects on company products and services</li></ul> Requirements: <ul><li>Hold at least a Bachelor’s degree or higher, preferably in Mechanical/Electrical Engineering.</li><li>Seven (7) or more years of experience in B2B, B2C or technical sales roles with responsibility for managing clients in Food Retail, Food Service &amp; Light Industrial Refrigeration segments.</li><li>Proven ability to plan and execute territory sales strategies.</li><li>Strong relationship‑building, presentation, and negotiation skills.</li><li>Strong capability in opportunity management and pipeline management.</li><li>Effective communication skills across customer, team, and internal stakeholder groups.&nbsp;</li><li>Fluent communication skills (verbal and written) are required in Thai and English. Good listening and computer skills are essential.</li><li>Legal authorization to work in Thailand – sponsorship will not be provided.</li></ul>

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Location

Jobtitle

166 marketing strategies and campaigns Jobs found

Customer Experience Director

Regional Manager

Inside Sales Engineer

Product Manager, Women’s Health BU

Structural Test Engineer

Test Development Engineer/Leader

Failure Analysis Engineer

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Segment Development Manager

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Skills

Industry

Location

Jobtitle

166 marketing strategies and campaigns Jobs found

Customer Experience Director

Regional Manager

Inside Sales Engineer

Product Manager, Women’s Health BU

Structural Test Engineer

Test Development Engineer/Leader

Failure Analysis Engineer

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Segment Development Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.