Card Authorisation & Fraud Detection Analyst

Associate Data Engineer

Senior Manager Channel Sales

Quality Improvement Manager

Senior Electrical Engineer

Executive Assistant to Group CEO (Operations – Steel & Power)

Junior Scrum Master

Finance Controller

Customer Service Specialist

NPD Strategic Sourcing Analyst

Responsibilities&nbsp;: Authoriser - Card Authorisation&nbsp;<ul><li>Process and authorize credit &amp; debit card transactions in a timely and accurate manner.&nbsp;</li><li>Perform voice-authorisation and give assistance to merchants and customers at POS transactions.&nbsp;</li><li>Meeting Service Level Agreements (SLA) standards on pick-up call (for merchants and customers).&nbsp;</li><li>Manage email duties, assisting Call Centre &amp; RMs on block/unblock cards, temporary increase limit adjustment, and bypass security check for customers.&nbsp;</li><li>Support Cards &amp; Payments (CPP) Cards Operations to process Authorisation code for unsecured products.&nbsp;</li></ul> Authoriser – Merchant and Customer Support <ul><li>Establish and maintain relationships with merchants, providing support and guidance on credit &amp; debit card transaction processes.&nbsp;</li><li>Assist merchants with inquiries and resolve any issues related to card authorizations.&nbsp;</li><li>Assist in transaction code cancellation request receive from merchants, customers and Contact Centre.&nbsp;</li><li>Respond to customer inquiries regarding credit &amp; debit card transactions and account statuses.&nbsp;</li><li>Educate customers on card usage, security, and fraud prevention.&nbsp;</li><li>Assist customer to adjust Temp Increase Limit.&nbsp;</li><li>24/7 emergency card replacement support.&nbsp;&nbsp;</li><li>Act as point-of-contact with Card Scheme&nbsp;&nbsp;</li></ul> Authoriser – Card Surveillance Support (transaction monitoring)&nbsp; <ul><li>Monitor and review card transactions for potential fraud and irregularities.&nbsp;</li><li>Monitor cards transaction in real time alerts queue and identify high risk transactions.&nbsp;&nbsp;</li><li>Monitor and analyze transactions to detect fraudulent activities using Visa/Mastercard fraud detection tools.&nbsp;</li><li>Observe customer transactions and identify suspicious and fraudulent activities such as account take over (scam fraud), friendly fraud, lost &amp; stolen card, and Credit Master attacks. Block/unblock cards, and attempt transaction cancellation when necessary.&nbsp;&nbsp;</li><li>Contact customer or manually trigger SMS notification to alert customer of suspicious transaction and perform verification with customer.&nbsp;</li><li>Follow-up on uncontactable customer by calling or sending SMS to notify to mitigate losses.&nbsp;</li><li>Manage customers expectation and explain to customer on fraudulent transactions and scam activities.&nbsp;</li><li>Support Fraud Investigation Team and Fraud Issuing team when required on fraud matters.&nbsp;</li><li>Perform merchant ID blocking to prevent Bin attack fraud and support CPP on parameter maintenance for 3DS system.&nbsp;</li></ul> Requirements: <ul><li>Diploma or equivalent qualification preferred.&nbsp;</li><li>Proficient in English. Ability to converse in in Mandarin (and dialects), Bahasa Malay, Tamil will be a plus.&nbsp;&nbsp;</li><li>Able to use MS Office and possess good written and communication skills.&nbsp;</li><li>Pleasant disposition with good interpersonal skills.&nbsp;</li><li>Possess strong analytical skills.&nbsp;</li><li>Possess high standard of customer service.&nbsp;</li><li>Manage task and responsibilities with minimal supervision. Take initiative and be proactive in solving problems.&nbsp;</li><li>Be a Team player, collaborate effectively with colleagues, and assist team members when needed, fostering a&nbsp;positive team.&nbsp;&nbsp;</li><li>Ability to work both independently and collaboratively in a fast-paced environment.&nbsp;</li><li>Able to perform 24 hours rotating shift including weekend &amp; public holiday and to be on standby for recall when&nbsp;called upon.&nbsp;&nbsp;</li><li>Ability to work in a fast-paced environment with ability to take pressure and meet the demands of the job.&nbsp;</li><li>Previous experience on fraud surveillance in banking sector or law enforcement agencies will highly be&nbsp;considered.&nbsp;</li><li>Keen interest in scam prevention&nbsp;</li></ul>

Responsibilities: <ul><li>Ability to troubleshoot problems in a live environment and provide real time help with critical issues.</li><li>Write code that is easily understood and maintainable by other team members.</li><li>Keep up to date with developments in technologies we are using.</li><li>Ability to communicate and work effectively, supporting various business departments.</li><li>Ability to work in fast-paced interdisciplinary environment.</li></ul> Requirements <ul><li>BA/BS in Computer Science or equivalent practical experience.&nbsp;</li><li>At least 3+ years of post-university experience as a full-stack engineer.</li><li>Solid knowledge of programming fundamentals—algorithms, data structures, design patterns, and paradigms.</li><li>Strong knowledge of Python.</li><li>Solid knowledge SQL and relational databases.</li><li>Knowledge of Extract-Transform-Load (ETL) and big data analytics tools.</li><li>Experience working in a cloud environment (AWS, Azure, GCP).</li><li>Familiarity with popular Python data analytics frameworks.</li><li>Familiarity with Snowflake or other large analytics engines.</li><li>Experience with data warehousing and working in environments with large scale, complex analytics requirements.</li><li>Familiarity with DAG-based job scheduling tools.</li><li>Cloud-native container orchestration platforms and tools.</li><li>Experience working in the Financial Services industry.</li></ul>

Role Description:&nbsp;<ul><li>Senior Manager – Customer Service is responsible for continuing to drive transformational customer centric strategies geared around delivering extraordinary customer experiences and driving sales growth for the team, while continuing the transformation of our Customer Care organization to a revenue generation organization through consultative selling. </li><li>The Manager would be also responsible for delivering a level of service &amp; driving unsurpassed growth which builds strong customer relationships to make client the supplier of choice. </li><li>Support Solution Center strategic initiatives and drive operational excellence. Support and mentor fellow team Leaders to meet/exceed organizational goals.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Responsible &amp; Accountable to drive revenue and revenue growth.</li><li>Ensure that customer’s challenges are solved by providing excellent customer experience that exceeds customer expectations.</li><li>Implement processes and methods to eliminate barriers and inhibitors to success on a local level.</li><li>Understands market influencers and conditions.&nbsp;</li><li>Drive/influence our current/future product positioning to gain or re-gain market share.&nbsp;</li><li>Understands key components of a Competitive Landscape: customers’ needs and how you can address those needs; how you compare against your competitors in meeting those needs.&nbsp;</li><li>Drives brand awareness and positioning with our customers and distribution partners (Solutions and capabilities).</li><li>Think strategically and lead multiple teams.</li><li>Mentor and develop team Leaders and nurture an environment where they can excel in their current role.</li><li>Own and be accountable for achieving specific departmental objectives and in meeting both sales and Customer Experience goals of Solution Center India.</li><li>Lead and drive all Global Solution Center strategic initiatives in India.</li><li>Equip your team to develop, enhance and grow customer relationships through lead generation, building an opportunity pipeline, nurturing customers through their buying journey and driving customer loyalty.</li><li>Observe and coach your team in their work activities, providing immediate feedback through coaching discipline and following up to ensure appropriate actions are taken by the team</li><li>Recruit new talent and develop a strong talent bench that will embrace the vision and transform the organization.</li><li>Champion transformation initiatives and positively drive the change initiatives within the team.&nbsp;</li><li>Drive operational excellence and continuous improvement mind-set within your team.</li><li>Grow and nurture your team by providing inclusion and engagement opportunities, as well as developing them for their future careers.&nbsp;</li><li>Liaising effectively with various internal business partners like engineering, planning, and sales to resolve Customer inquiries and requests.</li></ul> Requirements:&nbsp; QUALIFICATIONS &amp; EXPERIENCE&nbsp;<ul><li>Bachelor’s degree in Engineering/Management/Science required, MBA preferred.</li><li>Overall 20+ years of professional experience in a multi-national Sales &amp; Business development role leading Sales operations and/or Customer support, with at least last 10 years of experience in Managerial position leading large teams with good proven track records driving sales, customer satisfaction and developing high performing teams.</li><li>Previous experience working in Corporate Sales and should have managed Channel sales, Distribution, customer support &amp; contact center.</li><li>Proven success record of change management efforts in pre &amp; Post Sales Process, customer Support &amp; Sales functions.</li><li>Proven experience of leading large and multi layered teams</li><li>Strong Skills to Drive Opportunity/leads through system like SFDC.</li><li>Excellent knowledge of management methods and techniques.</li><li>Demonstrated experience in working effectively and directly with all levels of the organization.</li><li>Industry specific experience is a plus.</li><li>Excellent communication skills.</li></ul>&nbsp;COMPETENCIES/SKILLS:&nbsp;<ul><li>Customer ‘centric’ and sales mind-set.</li><li>Business Acumen.</li><li>Consultative Selling experience &amp; skills.</li><li>Ability to lead team spread in different countries within your region.</li><li>Servant Leadership.</li><li>Result oriented.</li><li>Ability to maintain progress on multiple tasks, set priorities, and manage time effectively</li><li>Ability to adapt, be agile and drive change.</li><li>Strong communication (written and verbal), persuasion and interpersonal skills</li><li>Ability to establish strong business relationships with other Business units and cross functional departments.</li><li>Ability to influence without authority</li><li>Collaborative, ability to build strong relationships with cross-functional partners within a global and diverse organization.</li><li>Demonstrate proactive positive attitude and instill the same within the team.</li></ul>&nbsp;KEY PERFORMANCE MEASUREMENTS:&nbsp;<ul><li>Strategy, Execution and Talent (SET).</li><li>Employee Engagement.</li><li>Revenue &amp; New Customer Acquisition.</li><li>Customer Effort Score.</li><li>Efficiency/Productivity Improvement.</li></ul>&nbsp;MOTIVATIONAL/CULTURAL FIT&nbsp;<ul><li>Be a coach.</li><li>Building Effective teams.</li><li>Managing and Measuring Work.</li><li>Self-Motivated.</li><li>SET: Strategy, Execution, Talent (for managers).</li><li>Values: Integrity, Accountability, Inclusion, teamwork, Innovation.</li></ul>

Role Information: <ul><li>The Quality Improvement Manager is responsible to drive and support improvement activities and convergent Problem-Solving competencies within AUT ASEAN, leveraging scalable methodologies and digital tools while unleashing people’s talent.</li><li>Working in collaboration with production plant at Gateway Thailand towards waste reduction and improving Incidents on our customer base.&nbsp;</li><li>She/he is the Leader in ASEAN Problem Solving Committee and leads cross functional teams to solve complex and difficult manufacturing and quality problems.</li><li>She/he contributes to the project selection that will have the highest impact on plant metrics.</li><li>She/he coaches plant problem solvers and ensures their development</li></ul> Responsibilities: <ul><li>Leader in ASEAN Problem Solving (PS) Committee.</li><li>Organize regular meeting review status &amp; planning.</li><li>Promote PS culture throughout the Plant and ASEAN at all levels.</li><li>Promote the selection of the projects that will have the highest impact on plant metrics (eg. CoPQ) and manage all PS projects including PS initiatives from Line QRM escalation to VSM/Plant Level.</li><li>Support production improvement process through PS projects.</li><li>Lead cross-functional team to apply diligently a structured problem-solving methodology that best fits the situation (Shainin, SPS, Six Sigma or other equivalent methods as described by the Shifting Gears)</li><li>Follow up all PS projects with project owner and provide coaching to ensure PS methodologies are correctly applied.</li><li>Regular project coaching with PS Master from Global, and follow-up to project closure and realize saving.</li><li>Proactively anticipate roadblocks to find solutions and escalate when needed.</li><li>Report out project progress, people development and savings to PS Committee and Management.</li><li>Tabulate and manage Plant/ASEAN people PS skill matrix and identify training needs, plan &amp; execution.</li><li>Coach, Develop and Expand local Problem Solver Practitioners.</li><li>Represent ASEAN in PS matter and report status to regional and global level.</li><li>Alignment with AP and Global PS leaders for new PS initiatives and execution.</li><li>Any other assignments as delegated by reporting Manager.</li></ul> Requirements: <ul><li>Engineering degree (Mechanical or Electrical Engineering).</li><li>Strong understanding of 6 Sigma tools and Minitab usage.</li><li>Strong understanding of engineering fundamentals and product design</li><li>Experience in taking project using structured problem-solving methodology (Shainin Red-X, 6 Sigma, etc).</li><li>Experience in coaching and training.</li></ul> Specific Requirements(Mandatory): <ul><li>Certified Red X Master or Master Candidate (ability to coach) or Kepner-Tregoe.</li><li>Strong understanding of 6 Sigma tools and Minitab usage.</li><li>Able to develop Dashboard (PowerBI) and to apply Data Science (Python, R).</li></ul>

Responsibilities: <ul><li>Meeting with the product engineers to determine product testing parameters.</li><li>Conducting quality assurance and designing performance tests using the new testing procedures.</li><li>Troubleshooting any errors and streamlining the testing procedures. Ensuring all tests and procedures meet company and industry standards.</li><li>Preparing test reports for management.</li></ul> Requirements: <ul><li>BS Degree in Engineering or Science, 5+ years’ experience related to primary job function, Electrical Engineering preferred.</li><li>Experience with software such as Altium, Ultiboard, Multisim, AutoCAD, Space Claim, Creo, and LabVIEW desirable.</li><li>Experience with solid state power switching highly desirable.</li><li>Familiarity with 270Vdc and 1000Vdc applications desirable.</li><li>Effective communication and presentation skills required.</li><li>Ability to maintain focus and complete tasks independently and on time.</li><li>This position requires access to information which is subject to stringent controls under the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR). Candidates must be a U.S. citizen or national, U.S. lawful permanent resident, person granted asylee status in the U.S., or person admitted into the U.S. as a refugee.</li></ul>

Responsibilities: <ul><li>Assist the CEO in reviewing plant performance, production data, and technical reports from steel and power units.</li><li>Coordinate with project, maintenance, and operation teams for updates on production, energy consumption, and process optimization.</li><li>Serve as the liaison between the CEO’s office and functional heads, ensuring timely follow-up and closure of key action items.</li><li>Organize and document strategic meetings, board reviews, and inter-departmental coordination discussions.</li><li>Draft high-quality communications, reports, and briefing materials for the CEO.</li><li>Analyse operational KPIs and provide insights or recommendations for productivity and efficiency improvements.</li><li>Track progress of ongoing expansion, modernization, or efficiency projects.</li><li>Manage CEO’s schedule, travel plans, and meeting coordination where required.</li><li>Ensure confidentiality and proper handling of sensitive business information.</li><li>Support in preparation for stakeholder meetings (investors, government, JV partners, etc.).</li></ul> Requirements: <ul><li>B.E./B.Tech in Mechanical / Metallurgy / Electrical / Industrial Engineering, MBA or PGDM in Operations / Strategy (preferred from top ranked institutes)</li><li>Minimum 5–10 years of experience in plant operations, project management, or technical coordination roles in the steel/power sector.</li><li>Strong analytical, communication, and presentation skills.</li><li>High proficiency in MS Office (Excel, PowerPoint, Project) and ERP systems.</li></ul>

Responsibilities: <ul><li>Coordinate cross-functional activities to ensure project milestones are met on time and within scope.</li><li>Facilitate Agile ceremonies such as daily stand, sprint planning, retrospectives, and demos.</li><li>Collaborate with Product Owners, Business Analysts, and Technical Leads to refine requirements and ensure team alignment.</li><li>Track and report on project progress, risks, and dependencies using tools like Azure DevOps, JIRA, Confluence, or equivalent.</li><li>Identify and resolve roadblocks, escalating issues when necessary to ensure continued progress.</li><li>Support project documentation including project plans, timelines, meeting notes, and status reports.</li><li>Assist in backlog grooming and user story definition to ensure readiness for development.</li><li>Foster a positive and productive team environment by promoting collaboration, accountability, and transparency.</li></ul> Requirements: <ul><li>2+ years of experience in a Project Coordinator and/or Scrum Master role.</li><li>Familiarity with Agile methodologies and tools (e.g., JIRA, Confluence, Azure DevOps).</li><li>Strong organizational skills with the ability to manage multiple priorities and projects.</li><li>Excellent verbal and written communication skills, with the ability to interface effectively with both technical and non-technical stakeholders.</li><li>Detail-oriented and proactive, with a focus on driving results and continuous improvement.</li><li>Experience preparing project documentation and facilitating team meetings.</li></ul>

Responsibilities: <ul><li>Management of finance team to ensure delivery of timely, accurate monthly accounts, preparation of the financial pack and KPIs.</li><li>The key focus will be to drive financial and business improvements in the Filter Products manufacturing site and to act as a business partner to the local GM and management team.</li><li>Support is also required for the local Distribution business.</li><li>Review site month end financials, prepare variance analysis with supporting commentary consolidate for the Hungary region.</li><li>Drive site Gross margin and Non-productive spend initiatives.</li><li>Prepare and review customer and product analysis (pricing, revenue and margin).</li><li>Drive working capital improvements including cash collection and inventory management.</li><li>Ensure that standard costs are maintained and implemented across the product range in the Filter Products manufacturing site.</li><li>Review site control files and trial balances to ensure no financial risk to the business and instil robust financial controls.</li><li>Ensure that all sites comply with the Filtrona Accounting Manual (EAM).</li><li>To support the businesses in the preparation of the annual Plan and quarterly forecasts for the region and associated presentations and packs.</li><li>Review of all capex appraisals pre sign off and follow up on actual spend v plan.</li><li>Attend and present the financials at the monthly operational reviews.</li><li>Legal and banking signatory for the Filter Products business and sign off monthly payroll run.</li><li>Review monthly FX hedging forecasts and submissions to Group Treasury</li><li>Deal with Group, SBU and Regional FD requests</li><li>Lead the preparation for the Hungarian internal and external audits.</li><li>Develop staff and identify training needs within the team. Document standard procedures.</li><li>Keeping the HSE-, fire safety- and hygiene rules, wearing the relevant personal protective equipment.</li><li>During the daily work meeting the expectations of the Integrated Management System regulations.</li></ul> Requirements: <ul><li>Educated to degree level (potentially in Finance, Accounting, or Economics); professional accounting qualification.</li><li>10 years PQ experience within a manufacturing environment is essential.</li><li>High level of numeracy and IT literate (Excel/PowerPoint).</li><li>Excellent English written and oral communication skills.</li><li>Audit background</li><li>ERP system knowledge</li><li>Project management knowledge and experience</li></ul>

Responsibilities: <ul><li>Manage incoming customer orders, phone and email enquires relating to price, delivery and product selection.</li><li>Respond to customer technical enquiries with information provided from Hub TSE’s and/or Product Management.</li><li>Update key accounts with regular open order status reports.</li><li>Work closely with Industrial and Utility Sales teams as required to support the allocated customer base.</li><li>Identify new business opportunities and engage with relevant team members to close opportunities.</li><li>Help clients identify additional needs from our product portfolio.</li><li>Review the Daily Booking Reports – Commercial and Scheduling and check for order entry accuracy and highlight delivery concerns to Logistics.</li><li>Attend to customer queries on outstanding orders. For Key Account Customers (KAC), proactively feedback rescheduled delivery information to the customer as advised by the Supply Department.</li><li>Provide accurate information in a timely manner to Logistics, Stores and Production to enable despatch to meet customer request.</li><li>Complete paperwork interfacing with other Departments, - requests for credit and customer returns. Ensure approval by the appropriate level as defined in the DOA.</li><li>Attend the meetings chaired by the Supply Chain Manager &amp; Sales Manager for updates on sales performance and Key Account Customer sales strategy. Be prepared to discuss any issues affecting the customer service function.</li><li>Undertake other duties as required from time to time by the Sales Operations Manager</li><li>Provide input on key accounts directly to the Supply Chain Manager as part of the Sales and Operations planning process.</li><li>Be involved in continuous improvement programmes that are aimed at achieving excellence in customer service.</li><li>Follow all company internal procedures and policies.</li><li>At all times act in the best interest of both internal and external customers.</li><li>Support CSS other team members as required.</li><li>Ensure all relevant sales documentation is filed accurately to align with company CRD Order Management Policy.</li><li>Ensure customer returns (RMA’s) are managed from initial enquiry through to credit issue.</li><li>Ensure adequate notice of absence is provided to allow coverage of the role.</li></ul> Requirements: <ul><li>Secondary Education Level.</li><li>High proficiency with SAP Microsoft &amp; MRP applications</li><li>Ability to organise self and manage multiple tasks.</li><li>Previous Customer Service / Sales experience essential.</li><li>The ability to adapt to different types of customers</li><li>Manage high workload with quick accurate responses to customer inquiries</li><li>Be able to communicate confidently and effectively.</li><li>Work as part of a close Customer Service team to provide an Exceptional Customer Experience</li></ul>

Responsibilities: <ul><li>Focal point of all supply chain initiatives associated with NPD for assigned product lines.</li><li>Develop &amp; implement all integrated supply chain activities for New Product Introduction.&nbsp;</li><li>Fully understand new project background information, including project footprint plan, project commercial information in terms of sample/ramp up/MP schedule and cost target, BOM components technical requirement and etc.&nbsp;</li><li>Develop strategic vision for supply base at conception phase of new products.</li><li>Improve time to market including quotation and sampling activities, driving material standardization,&nbsp;</li><li>Arrange RFQ, analyze and organize SSR meeting to award business based on cost, lead time, core competency, and location.</li><li>Ensure vendor quoted costs meet BOM cost Landing Zone targets.&nbsp;Work with commodity management team and should cost team to achieve the target.</li><li>Design first-time-right supply chains for new products / platforms during development phase</li><li>Promote Dual Source and Localization in new project phase.&nbsp;</li><li>Work with commodity management to leverage supplier capabilities and improve collaboration among company and supply base</li><li>Improve overall service from Procurement to Internal customer e.g. project managers and project core team members.&nbsp;</li><li>Provide strong support for company manufacturing plant(s) for NPI.&nbsp;</li><li>Holds Voice of Customer Sessions with internal customers and utilizes feedback to improve team performance and supply base service.&nbsp;</li><li>Complete special projects as directed by regional or global management.</li></ul> Requirements: <ul><li>10+ years’ experience in NPD Sourcing or project management role.</li><li>Proven Experience in New Product Introduction as a sourcing analyst in a global company is preferred</li><li>Experience in sourcing mechanical components such as stamping, molding, diecasting, machining, and electronics components such as PCB, PCBA, cable. Technical understanding of these commodities is required.</li><li>Education: Bachelor level degree in Business, Supply Chain, Sourcing/ Procurement or related field.&nbsp;Advanced degree a plus.</li><li>Strong communication skills both written and verbal English.</li><li>Self-motivated individual with a positive attitude, able to work well with international teams and individuals.</li><li>Strong analytical skills, comprehensive and logic thinking.&nbsp;</li><li>Demonstrated negotiation skills.</li><li>Proficient in MS office suite; advanced Excel, Power point.</li><li>Lean PD experience is a plus.</li><li>Previous SAP experience or training a plus.</li></ul>

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28 meeting scheduling Jobs found

Card Authorisation & Fraud Detection Analyst

Associate Data Engineer

Senior Manager Channel Sales

Quality Improvement Manager

Senior Electrical Engineer

Executive Assistant to Group CEO (Operations – Steel & Power)

Junior Scrum Master

Finance Controller

Customer Service Specialist

NPD Strategic Sourcing Analyst

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28 meeting scheduling Jobs found

Card Authorisation & Fraud Detection Analyst

Associate Data Engineer

Senior Manager Channel Sales

Quality Improvement Manager

Senior Electrical Engineer

Executive Assistant to Group CEO (Operations – Steel & Power)

Junior Scrum Master

Finance Controller

Customer Service Specialist

NPD Strategic Sourcing Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.