Service Delivery Manager

Sr. Analyst – Enterprise Systems

Materials Planning Supervisor

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Configure, implement, enhance, support, and test applications supporting global SAP Finance functions.</li><li>Develop and improve a new global SAP S4 template, with a rollout planned over the next 3–5 years.</li><li>Participate in SAP implementation projects, focusing on Finance and Controlling areas and integration points with logistics modules (SD/MM/PP).</li><li>Prepare and execute master data and transactional data migration activities.</li><li>Define Finance data standards and governance rules.</li><li>Provide training to business and project teams as required.</li><li>Identify, evaluate, and implement opportunities to improve systems and procedures, including documenting business requirements, designing, and implementing solutions.</li><li>Prepare development specifications and collaborate with technical experts to design and test new programs or changes to existing programs. Serve as a project lead on SAP projects as required.</li><li>Work closely with all levels of staff within shared service finance and Business Unit (BU) controlling organizations.</li><li>Collaborate with the external AMS provider to continuously improve services for our client SAP ECC platforms and S4 system.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Systems, Business Administration with a Finance concentration, or equivalent experience.</li><li>Experience in SAP S4 with a complete project cycle.</li><li>Experience in SAP ECC Finance and Controlling.</li><li>Ability to work independently while meeting shifting deadlines.</li><li>Strong interpersonal skills to interact with staff and management at various levels.</li><li>Ability to understand and translate business needs into technical solutions.</li><li>Project management skills.</li><li>Strong analytical skills to investigate user issues and provide resolutions.</li><li>Ability to adapt to changing user requirements and business environments.</li></ul>

Responsibilities: <ul><li>Manage the organizations inventory levels in the region from both value and coverage (Days on Hand - DoH) perspectives.</li><li>Oversee the management of imported components with the team.</li><li>Define inventory strategies aligned with the organization’s objectives.</li><li>Monitor the weekly forecast, quarterly inventory closing for the region, and allocation by stock type (finished goods, purchased, manufactured, in transit, etc.)</li><li>Monitor and define actions for the elimination of obsolete inventory.</li><li>Support monthly S&amp;OP cycles, actively participating in all phases.</li><li>Support planning activities for new projects (new sales and/or locations) and end-of-life projects.</li><li>Monitor supplier delivery performance and collaborate with the Procurement team regarding underperforming suppliers.</li><li>Periodically review SKU consumption profiles with the team and adjust replenishment policies when necessary.</li><li>Support planners in cases of delivery and/or production delays.</li><li>Manage special freight requests, assess root causes, and support actions to prevent recurrence.</li><li>Ensure strong integration and collaboration of the team with other departments, especially other teams within the Supply Chain function.</li><li>Provide periodic feedback to the team, highlighting strengths and guiding improvements.</li><li>Encourage and develop the teams pursuit/implementation of process improvements and best practices in planning.</li><li>Adapt planning strategies to the specific needs of each business unit served.</li><li>Seek and apply new market trends and best practices to company processes.</li><li>Establish and monitor individual and team performance indicators, coordinating actions to meet targets.</li><li>Monitor and ensure resolution of pending issues.</li></ul>&nbsp;Requirements: Preferred Years of Experience / Minimum Qualifications: <ul><li>Bachelor’s degree in Production Engineering, Business Administration, Logistics, or related fields.</li><li>Postgraduate degree in the area is desirable.</li><li>Previous experience managing material planning teams.</li><li>Previous experience in the automotive industry.</li></ul> Required Skills: <ul><li>Knowledge of imported component management and S&amp;OP processes.</li><li>Advanced English for conversation.</li><li>Knowledge of SAP (PP and MM modules).</li><li>Proficiency in Microsoft Office Suite.</li><li>Availability to work on-site in Bragança Paulista, SP – Brazil.</li></ul>

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Service Delivery Manager

Sr. Analyst – Enterprise Systems

Materials Planning Supervisor

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Service Delivery Manager

Sr. Analyst – Enterprise Systems

Materials Planning Supervisor

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