Supplier Quality Engineer

Product Pricing Analyst

Facilities Supervisor

Sales Executive - Kenya

Sales Executive - Tanzania

Sales Account Executive - Uganda

Manager, Industrial and Employee Relations

Trade Finance Officer

Service Delivery Manager

Assistant Regional Brand Manager

Responsibilities: <ul><li>Act as a single-point-of-contact for topics and issues related to supplier quality within the Heredia, Costa Rica facility.</li><li>Lead supplier-related activities to ensure incoming quality is proactively planned, prepared, and ensured in advance before production part is approved and released.</li><li>Continually improve supplier performance through coaching, training, consequence enforcement, supplier awards and motivation, supplier restriction and disqualification, etc.</li><li>Measure and communicate supplier performance to those suppliers and the organization.</li><li>Evaluate, qualify, approve appropriate new, competitive suppliers (including search for new suppliers), in collaboration with the procurement teams.</li><li>Review and approve/reject/amend supplier Production Part Approval Process (PPAP) submissions for new product releases and qualifying changes to existing components.</li><li>Monitor quality data within the operating systems to ensure data accuracy and develop reporting systems to accurately document and record supplier trends and performance.</li><li>Periodically monitor quality specifications to ensure supplier compliance.</li><li>Work with engineering to clarify and change specifications regarding incoming goods when necessary.</li><li>Clearly communicate (and enforce) company requirements and expectations to suppliers.</li><li>Solicit, drive, monitor, review, approve, and validate containment/corrective/preventive actions by suppliers.</li><li>Facilitate supplier quality roadmaps leading to improved supplier performance.</li><li>Conduct process and system audits of suppliers and maintain working knowledge of ISO and TS quality system requirements.</li><li>Serve as Supplier Quality Lead / SME during internal audits and 3rd party inspections/audits (FDA, BSI).</li><li>Chair QBRs (Quarterly Business Reviews) with key suppliers.</li><li>Validate manufacturing and supplier processes, including activities associated with equipment installation qualification (IQ), operational qualification (OQ), and performance qualification (PQ).</li><li>Interact with cross-functional teams to resolve supplier-related quality issues.</li></ul> Requirements: Qualifications &amp; Background: <ul><li>Bachelor’s degree in Process Engineering, Manufacturing Engineering, or other engineering discipline plus 5+ years’ experience in a manufacturing environment.</li><li>Working knowledge and understanding of the Food and Drug Administration (FDA) 21 CFR 820 and International Organization for Standardization (ISO) – ISO 13485 and ISO 14971.</li><li>Bilingual (English / Spanish).</li><li>Experience in a Supplier Management role.</li><li>Experience conducting quality audits in a manufacturing environment.</li><li>Lean Six Sigma Green Belt Certification.</li><li>Proficiency in Microsoft Office.</li><li>Strong problem-solving and analytical skills for compiling and analyzing data.</li><li>Knowledge of DOE, SPC, Gage R&amp;R, and sampling plans.</li><li>Effective time management skills, applied to fast-moving and high-pressure environments.</li><li>Ability to work independently with little or no supervision, as well as in teams.</li><li>Willingness to travel (approximately 10%) to visit suppliers.</li></ul>

Responsibilities: <ul><li>Analyze industry pricing standards and competitors to set optimal pricing strategies.</li><li>Harvest and consolidate data from various sources to support pricing decision-making.</li><li>Maintain product pricing routinely in internal systems.</li><li>Manage pricing requests both online and offline via tools.</li><li>Identify low-margin business segments and collaborate with Product Managers to resolve issues.</li><li>Monitor pricing agreement performance and ensure adherence to expected margins.</li><li>Apply advanced analytics to identify pricing issues and opportunities.</li><li>Develop dashboards and reports that support strategic pricing decisions.</li><li>Explore innovative pricing techniques, such as AI-driven models, competitor benchmarking, and cross-functional data integration.</li><li>Communicate and align pricing strategies across departments: Sales, PM, Customer Care, and Finance.</li><li>Simplify and clearly communicate pricing decisions and methodologies to stakeholders.</li><li>Incorporate market insights and business rules into pricing logic.</li><li>Recommend pricing actions to capture market opportunities and improve profitability.</li></ul> Requirements: Experience: <ul><li>Minimum 5- 6 years of experience in pricing analysis, business analysis, commercial strategy, or a related field.</li></ul> Education: <ul><li>Bachelor’s degree or higher in Economics, Finance, Business, Statistics, or a related field.</li></ul> Skills: <ul><li>Strong analytical, strategic thinking, and problem-solving skills.</li><li>Proficiency in Excel and data visualization tools (e.g., Power BI).</li><li>Experience working across business units and aligning stakeholder objectives.</li><li>Ability to present complex data in a clear, simplified format.</li></ul>

Responsibilities: <ul><li>Supervise day-to-day facility operations, including building, equipment, utilities, and grounds maintenance.&nbsp;</li><li>Manage preventive and corrective maintenance programs to minimize downtime and ensure safety.&nbsp;</li><li>Oversee contractors, vendors, and service providers to ensure quality, cost effectiveness, and compliance with standards.&nbsp;</li><li>Ensure facilities comply with local regulations, EHS standards, and corporate sustainability goals.&nbsp;</li><li>Support plant operations by ensuring reliable supply of utilities such as electricity, water, compressed air, and HVAC systems.&nbsp;</li><li>Lead and develop a team of technicians to drive efficiency, safety, and continuous improvement.&nbsp;</li><li>Prepare and monitor facility budgets, expenses, and project timelines.&nbsp;</li><li>Manage emergency response plans and support safety initiatives across the site.&nbsp;</li><li>Drive facility improvement projects, including space planning, energy efficiency, and workplace optimization.</li></ul> Requirements: <ul><li>Diploma/Degree in Mechanical, Electrical, Facilities Management, or related field.&nbsp;</li><li>Minimum 5 years of facilities management/maintenance experience, preferably in a manufacturing environment.&nbsp;</li><li>Strong knowledge of EHS compliance, building systems, utilities, and facility operations.&nbsp;</li><li>Proven experience supervising teams and managing external contractors/vendors.&nbsp;</li><li>Strong problem-solving, organizational, and project management skills.&nbsp;</li><li>Good communication skills in English and Bahasa Malaysia.&nbsp;</li></ul>

Responsibilities: Sales Execution: <ul><li>Execute sales plans and achieve individual volume and margin targets as assigned</li><li>Identify, prospect, and acquire new customers within assigned territory or product portfolio</li><li>Maintain and grow sales volumes from existing customer accounts through regular engagement and relationship building</li><li>Conduct customer visits, product presentations, and negotiations to close sales deals</li><li>Prepare quotations, sales proposals, and contracts in accordance with company pricing and approval guidelines</li><li>Monitor customer orders and coordinate with supply and logistics teams to ensure timely delivery</li><li>Maintain accurate and up-to-date customer records and sales data in the companys sales management system</li></ul> Customer Relationship Management: <ul><li>Build and maintain strong professional relationships with customers to ensure satisfaction and loyalty</li><li>Respond promptly to customer inquiries, concerns, and requests for information</li><li>Conduct regular follow-ups with customers to identify additional needs and opportunities</li><li>Gather customer feedback and market intelligence to share with the Sales Manager</li><li>Support debt collection activities by maintaining communication with customers on payment terms and following up on overdue accounts</li></ul> Market Intelligence and Reporting: <ul><li>Gather and report market intelligence including competitor activities, pricing trends, and customer needs Provide regular sales reports including achievements against targets, pipeline updates, and customer feedback</li><li>Participate in industry events, trade shows, and networking opportunities to promote the company and identify business opportunities</li><li>Monitor stock levels and product availability in assigned territory</li></ul> Compliance and Administrative Duties: <ul><li>Adhere to all company policies, procedures, and standard operating practices related to sales operations</li><li>Follow credit management and sales approval processes as outlined in company procedures</li><li>Ensure all sales documentation is complete, accurate, and submitted in a timely manner</li><li>Maintain compliance with legal and regulatory requirements in all sales activities</li><li>Complete required sales training and professional development programs</li></ul> Requirements: Education and Qualification: <ul><li>Bachelors Degree in Commerce, Marketing, Business Administration, or related field</li><li>At least 2 years of sales experience, preferably in the Oil Industry or related B2B sector</li><li>Computer literate with proficiency in MS Office applications and CRM systems</li><li>Valid drivers license and willingness to travel within assigned territory</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of credit management and commercial terms</li><li>Self-motivated with ability to work independently and as part of a team</li></ul>

Responsibilities: Sales Execution: <ul><li>Execute sales plans and achieve individual volume and margin targets as assigned</li><li>Identify, prospect, and acquire new customers within assigned territory or product portfolio</li><li>Maintain and grow sales volumes from existing customer accounts through regular engagement and relationship building</li><li>Conduct customer visits, product presentations, and negotiations to close sales deals</li><li>Prepare quotations, sales proposals, and contracts in accordance with company pricing and approval guidelines</li><li>Monitor customer orders and coordinate with supply and logistics teams to ensure timely delivery</li><li>Maintain accurate and up-to-date customer records and sales data in the companys sales management system</li></ul> Customer Relationship Management: <ul><li>Build and maintain strong professional relationships with customers to ensure satisfaction and loyalty</li><li>Respond promptly to customer inquiries, concerns, and requests for information</li><li>Conduct regular follow-ups with customers to identify additional needs and opportunities</li><li>Gather customer feedback and market intelligence to share with the Sales Manager</li><li>Support debt collection activities by maintaining communication with customers on payment terms and following up on overdue accounts</li></ul> Market Intelligence and Reporting: <ul><li>Gather and report market intelligence including competitor activities, pricing trends, and customer needs Provide regular sales reports including achievements against targets, pipeline updates, and customer feedback</li><li>Participate in industry events, trade shows, and networking opportunities to promote the company and identify business opportunities</li><li>Monitor stock levels and product availability in assigned territory</li></ul> Compliance and Administrative Duties: <ul><li>Adhere to all company policies, procedures, and standard operating practices related to sales operations</li><li>Follow credit management and sales approval processes as outlined in company procedures</li><li>Ensure all sales documentation is complete, accurate, and submitted in a timely manner</li><li>Maintain compliance with legal and regulatory requirements in all sales activities</li><li>Complete required sales training and professional development programs</li></ul> Requirements: Education and Qualification&nbsp; <ul><li>Bachelors Degree in Commerce, Marketing, Business Administration, or related field</li><li>At least 2 years of sales experience, preferably in the Oil Industry or related B2B sector</li><li>Computer literate with proficiency in MS Office applications and CRM systems</li><li>Valid drivers license and willingness to travel within assigned territory</li><li>Strong communication and interpersonal skills</li><li>Basic understanding of credit management and commercial terms</li><li>Self-motivated with ability to work independently and as part of a team</li></ul>

Responsibilities: Grievance &amp; Compliance Leadership: <ul><li>Lead end-to-end employee misconduct investigations (preliminary and detailed), ensuring fairness, consistency, and legal compliance across all cases.</li><li>Own full disciplinary lifecycle: recommend actions, approve issuance of show cause/warning/dismissal letters, and maintain robust, auditable records.</li><li>Drive periodic compliance audits across contract labor suppliers (security, canteen, uniform vendors) and ensure timely corrective action on non-conformities.</li><li>Conduct due diligence and performance reviews of foreign operator agencies; submit data-driven recommendations for contract renewals or terminations.</li></ul> Policy &amp; Process Ownership: <ul><li>Manage centralized document control for all HR policies, procedures, and operational guidelines — ensuring accessibility, version control, and alignment with evolving legal standards.</li><li>Design and deliver compliance training programs for managers and employees, covering HR policy, performance management, and labor law essentials.</li><li>Act as the go-to subject matter expert on employment law, IR best practices, and grievance resolution frameworks.</li></ul> Union Engagement &amp; Strategy: <ul><li>Lead plants transition into a unionized environment: educate leaders and HR on union dynamics, negotiation frameworks, and collaborative engagement models.</li><li>Build and sustain a constructive union relationship — balancing business needs with employee representation through regular dialogue, transparency, and mutual respect.</li><li>Anticipate union-related risks and opportunities; advise leadership proactively on IR positioning and response strategies.</li><li>Drive union readiness programs, including leadership coaching, communication protocols, and scenario planning.&nbsp;</li></ul> Canteen Management: <ul><li>Lead vendor governance for contract labor and canteen operations. Monitor service levels, hygiene, and employee satisfaction; drive timely audits, feedback loops, and improvements.</li></ul> Hostel &amp; Foreign Worker Management (End-to-End): <ul><li>Manage full lifecycle of foreign worker operations: manpower planning, documentation, immigration processes, hostel inspections, welfare coordination, and compliance with regulatory and internal standards.</li><li>Ensure foreign workers are treated with dignity and respect; champion human rights standards and ethical labor practices.</li><li>Coordinate with embassies, Ministry of Home Affairs, Department of Immigration, and labor agencies to ensure seamless processes and timely resolution of issues.</li><li>Oversee hostel living conditions, safety, and welfare programs; act as the primary point of contact for foreign worker concerns.</li></ul> Compliance Audits &amp; Risk Management: <ul><li>Lead and coordinate audits related to labor compliance, human rights, and ethical sourcing across all third-party providers.</li><li>Ensure the plant is audit-ready at all times; track and close findings with urgency and rigor.</li><li>Stay current on evolving labor regulations and proactively adjust policies and practices to mitigate risk</li></ul> Requirements: <ul><li>Bachelors degree in Human Resource Management, Business Administration, Industrial Relations, or related discipline.</li><li>7–10 years of HR experience, with deep exposure to industrial relations, employee relations, labor law, and HR compliance—preferably in a manufacturing, unionized, or FMCG environment.</li><li>Proven track record of managing complex disciplinary cases, union negotiations, and IR matters with sound judgment and integrity.</li><li>Strong working knowledge of Malaysian labor law, Employment Act, Industrial Relations Act, and related regulations.</li><li>Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); able to prepare reports, dashboards, and present findings with clarity.</li><li>Familiar with HR systems, documentation best practices, and audit standards.</li><li>Excellent stakeholder management and interpersonal skills; able to influence, negotiate, and build trust across all levels—from frontline employees to senior leaders.</li></ul>

Role Description: <ul><li>The Trade Finance Officer will be responsible for supporting the company’s trade finance operations to ensure timely and accurate execution of import and export transactions.</li><li>The role involves preparing and processing trade finance instruments, coordinating with banks and suppliers, and ensuring compliance with established policies and international trade regulations.</li><li>The role requires strong expertise in letters of credit (LCs), bank guarantees, documentary collections, and other trade finance instruments.</li></ul> Responsibilities Trade Finance Operations: <ul><li>Support the end-to-end processing of trade finance transactions, including Letters of Credit (LCs), guarantees, collections, and other trade products.</li><li>Prepare and review trade documentation to ensure accuracy, completeness, and compliance with UCP 600, Incoterms, and international trade regulations.</li><li>Liaise with banks, suppliers, and internal departments to facilitate the issuance, amendment, and settlement of LCs and guarantees.</li><li>Track and monitor trade finance transactions and facility utilization to ensure timely execution and effective liquidity management.</li></ul> Import Letter of Credit: <ul><li>Preparation &amp; submission of LC Application as per shared PFI, agreed trade terms, and LC draft</li><li>Carrying out Trade Finance Compliance and Due Diligence checks before issuance of LC</li><li>Liaise with banks and suppliers to process LC documentation, amendments, and confirmations as required.</li></ul> Export Letter of Credit: <ul><li>Issue Proforma Invoices (PFIs) to Oil Marketing Companies (OMCs) allocated under the PBPA bid or carrying vessel.</li><li>Share LC drafts and a list of confirming banks with OMCs to ensure the LC is workable and aligned with the applicable UCP version.</li><li>Verify the availability of confirming banks within approved limits before proceeding.</li></ul> Cash Flow &amp; Working Capital Management: <ul><li>Support the optimization of cash flow by accurately processing and tracking trade finance transactions in line with working capital objectives.</li><li>Monitor collections, supplier payments, and financing requirements related to trade operations to ensure timely execution.</li><li>Coordinate with the Treasury team to provide trade-related inputs for liquidity planning and forex management.</li></ul> Requirements: Qualifications &amp; Experience:Education Qualification <ul><li>Bachelor’s degree in Finance, Accounting, Business, or a related field.</li></ul> Professional Qualification <ul><li>Strong knowledge of trade finance instruments, UCP 600, Incoterms, and cross-border&nbsp;payments.</li><li>3–5 years of experience in trade finance, corporate banking, or treasury.</li><li>Experience in liaising with banks, financial institutions, and regulatory.</li><li>Hands-on experience with ERP systems (SAP, Oracle, or similar) and trade finance platforms.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Responsibilities: <ul><li>Support the Portfolio Manager for category &amp; brand planning, grounded in consumer and customer insights.</li><li>Support the deployment of Brand Marketing Campaigns (ATL/BTL or Through-the-line Campaign Management) for key markets with full ownership &amp; leadership from campaign planning to post launch evaluation, working closely with external marketing agencies &amp; partners.&nbsp;</li><li>Support and manage innovation projects (relaunch/ NPD) including size of opportunity projection, understanding P&amp;L and compliance checking, leading &amp; working closely with innovation project team for assigned category.&nbsp;</li><li>Develop the Selling Story for new product &amp; campaign based on consumer &amp; market insight, working closely with commercial sales &amp; consumer insight team</li><li>Conduct customer research including product testing and consumer insight session for new products/ relaunch with distributor team and focus consumer groups&nbsp;</li><li>Actively recommend solutions and implement improvements for day-to-day operations with functional stakeholders internally &amp; externally&nbsp;</li><li>Plan &amp; Monitor marketing budget for key activities&nbsp;</li></ul> Requirements: <ul><li>Education Background: Preferably from marketing/ business management background&nbsp;</li><li>Education Level: Bachelor’s Degree minimum, master’s degree would be a plus</li><li>Working Experience:</li><li>3-5 or more years of experience in brand/product management/marketing (FMCG) or experience in categories related to food products, meals or infant will be a plus.</li></ul>

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80 monitor Jobs found

Supplier Quality Engineer

Product Pricing Analyst

Facilities Supervisor

Sales Executive - Kenya

Sales Executive - Tanzania

Sales Account Executive - Uganda

Manager, Industrial and Employee Relations

Trade Finance Officer

Service Delivery Manager

Assistant Regional Brand Manager

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Skills

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80 monitor Jobs found

Supplier Quality Engineer

Product Pricing Analyst

Facilities Supervisor

Sales Executive - Kenya

Sales Executive - Tanzania

Sales Account Executive - Uganda

Manager, Industrial and Employee Relations

Trade Finance Officer

Service Delivery Manager

Assistant Regional Brand Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.