Software Quality Engineer

Senior Software Engineer II

Finance Manager

Senior Software Engineer I

Software Engineering Lead

Consulting/Principal Software Engineer

Senior Application Developer - .NET, SQL

Customer Account Manager

Responsibilities: <ul><li>We develop products in the fields of speech recognition, ambient scribe, and digital dictation. Our products are mainly used in hospitals and medical practices.</li><li>You ensure the quality of our software through automated and manual testing.</li><li>You identify, analyze, and solve simple errors in web applications, iOS, and Android apps.</li><li>You work with E2E testing tools such as Cypress and Detox.</li><li>You collaborate closely with the development team and the Product Owner.</li><li>You support the team with additional testing-related tasks.</li></ul> Requirements: <ul><li>Education in application development or degree in computer science, or several years of experience in test automation (E2E testing) with a focus on web applications or mobile apps.</li><li>Proficiency in TypeScript or another scripting language.</li><li>Strong communication skills with an appreciative style.</li><li>Quick comprehension and independent way of working.</li><li>Strong quality awareness and a passion for testing.</li><li>Very good German skills and good English skills.</li></ul> Other Information: Our Technological Environment: <ul><li>.NET, C#, Web API, Entity Framework, SignalR, WPF, xUnit</li><li>Angular, TypeScript, Electron, Cypress</li><li>React Native, Detox</li><li>Azure DevOps Services with Git</li><li>Microsoft SQL Server</li><li>JetBrains products (Rider)</li><li>Microsoft Windows and Apple macOS as target systems for desktop applications</li><li>iOS and Android as target systems for mobile applications</li><li>Our applications are hosted both in the cloud (Microsoft Azure VMs) and on-premises at our clients’ sites.</li></ul> An Advantage Would Be: <ul><li>Certificate as “Test Automation Engineer” (e.g., ISTQB) or willingness to further your education.</li><li>Experience with CI/CD tools such as Azure DevOps.</li><li>Knowledge of agile methods (especially Scrum).</li><li>Knowledge of database technologies (Microsoft SQL).</li><li>Knowledge of C# and PowerShell.</li></ul> What we offer you (and much more): <ul><li>Alongside a young and modern company culture, you can expect an agile and communicative working environment, great team events, motivating team spirit, and many other benefits:</li><li>A personalized onboarding program so you can fully focus on your new tasks and get to know your new team.</li><li>5 weeks of vacation, increasing to 6 weeks after 3 years, and 7 weeks after 10 years.</li><li>Your birthday off.</li><li>Option to work from home.</li><li>Support and funding for training and further education.</li><li>Free parking, reimbursement of public transport pass, or contribution to your commuting costs, plus a free half-fare travelcard.</li><li>Free coffee, soft drinks, and snacks at the workplace.</li><li>Modern hardware and software, plus a comfortable ergonomic workstation.</li><li>State-of-the-art offices with an in-house game lounge, fitness room, rooftop terrace, and a kitchen with catering options.</li></ul>

Role Description: <ul><li>Mexico City Are you ready to translate complex product needs into innovative software designs? How would you like to leverage your expertise in resolving technical issues and mentoring less-senior developers? About our Team We serve customers in more than 150 countries with 11,800 employees worldwide, a global provider of information-based analytics and decision tools for professional and business customers.</li><li>Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case.&nbsp;</li><li>About the Role This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products.&nbsp;</li><li>This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.&nbsp;</li></ul> Responsibilities: <ul><li>Collaborate with technical team members to refine and finalize software requirements.</li><li>Contribute to the design and development of complex system components.</li><li>Identify and resolve software issues and bugs.</li><li>Translate product requirements into effective software solutions.&nbsp;</li><li>Apply and promote best practices in coding, development processes, and code reviews.</li><li>Work in various development environments (e.g., Agile, Waterfall) with cross-functional teams.&nbsp;</li><li>Stay current with emerging technologies and industry trends.</li><li>Design and manage complex data models.&nbsp;</li><li>Support and mentor junior team members in development techniques and methodologies.</li><li>Share knowledge and contribute to a culture of continuous learning and improvement.&nbsp;</li></ul> Meal/Grocery Voucher Responsibilities&nbsp; <ul><li>Collaborate with technical team members to refine and finalize software requirements.</li><li>Contribute to the design and development of complex system components.</li><li>Identify and resolve software issues and bugs.&nbsp;</li><li>Translate product requirements into effective software solutions.</li><li>Apply and promote best practices in coding, development processes, and code reviews.</li><li>Work in various development environments (e.g., Agile, Waterfall) with cross-functional teams.</li><li>Stay current with emerging technologies and industry trends.&nbsp;</li><li>Design and manage complex data models.&nbsp;</li><li>Support and mentor junior team members in development techniques and methodologies.&nbsp;</li><li>Share knowledge and contribute to a culture of continuous learning and improvement.</li></ul> Requirements: <ul><li>5+ years of experience in software development or a related field.&nbsp;</li><li>Degree in Computer Science, Engineering, or equivalent practical experience.</li><li>Based in or near Mexico City, with the ability to work onsite 2 days per week (Glorieta del Ahuehuete, Reforma).</li><li>Proficiency in .NET (C#).</li><li>Strong skills in data manipulation and optimization techniques.</li><li>Solid understanding of data modeling (normalized and dimensional).</li><li>Familiarity with test-driven development and modern development tools.</li><li>Effective communication skills, both written and verbal.</li><li>Ability to collaborate with diverse teams and stakeholders.</li><li>Commitment to inclusive, accessible, and high-quality software development.</li></ul> Other Information: <ul><li>Work in a way that works for you We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate.&nbsp;</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.</li><li>Working for you We know that your well-being and happiness are key to a long and successful career.</li><li>These are some of the benefits we are delighted to offer:</li><li>Private Medical/Dental Plan</li><li>Savings Fund</li><li>Life Insurance</li></ul>

Role Description: <ul><li>Support the FF SSA Head of Finance and operational companies with the full end to end financial reporting and FP&amp;A functions as well as related strategic initiatives.</li></ul> Responsibilities: <ul><li>Provide support and actively engage with the operational teams on various finance matters.</li><li>Daily review profitability reports, with escalations with operations for corrections</li><li>Reconciliations between ERP systems (CargoesRunner, Oracle Fusion, Local ERP)</li><li>Manage month end and financial control processes.</li><li>Manage the month end close process and prepare the related reporting to the FF Regional HO</li><li>Detailed reviews of actuals against budget and forecast.</li><li>Detailed reviews of gross profit and exception reporting and management with Operating company(ies)</li><li>Involved in the preparation of budgets and forecasts for the operating company(ies)</li><li>Review and/ or prepare weekly cash flow forecasts.</li><li>Net working capital management&nbsp;</li><li>Manage the accounts receivable and accounts payable processing and month-end close process.</li><li>Consolidation of financial and management reporting, ensuring accuracy of financial information, as well as timeous preparation of monthly, quarterly and annual reporting within deadlines.</li><li>Preparation of Hyperion packs.</li><li>Detailed application of IFRS requirements in consolidation and mergers and acquisitions.</li><li>Perform reviews of monthly reconciliations for the Operating company (ies)</li><li>Support the annual and interim external financial audit.</li><li>Work closely with the regional finance teams ensuring alignment of Group processes and procedures.</li><li>Support and play a key role in M&amp;A activities.</li><li>Support and play a key role in new finance system implementations and finance process improvements and IFRS technical matters.</li><li>Ensure operating companies are compliant with tax legislation.</li><li>Ensure compliance with IFRS, Tax etc.</li><li>Prepare accurate and timely statutory financial statements annually.</li><li>Custodian or Risk, Internal Controls and Governance for the country&nbsp;</li><li>Responsible for the management and leadership of an engaged team, promoting collaboration and ensuring that each is developed and evaluated against goals and objectives which are aligned, specific, measurable, attainable yet challenging, realistic and time bound.</li><li>Act as an ambassador at all times when working; promoting and demonstrating positive behaviours in harmony with Principles, values and culture; ensuring the highest level of safety is applied in all activities; understanding and following Code of Conduct and Ethics policies.</li><li>Perform other related duties as assigned.</li></ul> Requirements: Qualification <ul><li>Minimum Honours degree in relevant field</li><li>CA (SA)/ CIMA/ or equivalent</li></ul> Experience <ul><li>At least +5 years of experience directly related to the duties and responsibilities specified.</li><li>Experience in the Clearing and Forwarding environment.</li></ul> Skills Behavioural Competencies: <ul><li>Proven leadership and influence.</li><li>Ability to work under pressure with excellent attention to detail and time management skills.</li><li>Proven ability to multitask and ensure effective delivery of the priorities to meet targets and objectives.</li><li>Excellent communication skills.</li><li>Decision making and problem-solving skills.</li><li>Ability to work and keep up in a fast-paced, changing business environment.</li><li>Ability to prioritize and meet tight deadlines.</li><li>Adapting &amp; responding to change.</li><li>Proficient stakeholder management.</li><li>Analytical: You are able to think critically, analyze data, assess risks and opportunities within complex business situations and solve problems.</li><li>Coping with pressure.</li></ul> Technical Competencies: <ul><li>Analytical and financial modelling.</li><li>Proficient in Excel and PowerPoint.</li><li>Proficient Hyperion knowledge.</li><li>Proficient Oracle knowledge.</li><li>Proficient with IFRS and corporate tax in Africa.</li></ul>

Role Description: <ul><li>BASIC FUNCTIONS: This position performs complex research, design, and software development assignments within a software functional area or product line, and provides direct input to project plans, schedules, and methodology in the development of cross-functional software products.</li><li>This position performs software design — typically across multiple systems; mentors more-junior members of the team; and talks to users/customers and translates their requests into solutions.</li></ul> Responsibilities: <ul><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of complex system components.</li><li>Complete complex bug fixes.</li><li>Work closely with other development team members to understand complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary.</li><li>Train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments.</li><li>Design and work with complex data models.</li><li>Mentor less-senior software developers on development methodologies and optimization techniques.</li><li>All other duties as assigned.&nbsp;</li></ul> Requirements: Qualifications <ul><li>4+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required.</li></ul> Technical Skills <ul><li>Advanced knowledge of software development methodologies (e.g., Agile, Waterfall).</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Strong understanding of normalized/dimensional data modeling principles.</li><li>Strong knowledge of multiple data storage subsystems.</li><li>Expertise in development languages including but not limited to: Java/J2EE, JavaScript, JSP, C/C++, HTML, XML, SQL, Windows, UNIX, and .Net.</li><li>Strong research skills.</li><li>Strong knowledge in industry best practices in development.</li><li>Knowledge in using and developing applicable tool sets.</li><li>Ability to interface competently with other technical personnel or team members to finalize requirements.</li><li>Ability to work well with internal and external technology resources.</li><li>Knowledge of test-driven development.</li><li>Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Ability to complete complex bug fixes.</li><li>Good oral and written communication skills.</li></ul>

Role Description: <ul><li>The Software Engineer Lead will be in a position to serve as a subject matter expert for a specific team of Software Engineers.</li><li>In addition to writing code on complex systems and applications, this position provides direction on project plans, schedules, and methodologies.</li><li>The position has direct reports. We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech.</li></ul> To further this commitment, we have implemented the following initiatives: <ul><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.&nbsp;</li></ul> Inspiring Future Talent: <ul><li>We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as the initial point of escalation for software development issues within specific area of responsibility.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes. Work closely with other development team members to understand moderately complex product requirements and translate them into software designs.</li><li>Successfully implement development processes, coding best practices, and code reviews.</li><li>Operate in various development environments (Agile, Waterfall, etc.) while collaborating with key stakeholders.</li><li>Resolve complex technical issues as necessary. Mentor and/or train entry-level software engineers as directed by department management, ensuring they are knowledgeable in critical aspects of their roles.</li><li>Keep abreast of new technology developments. Design and work with complex data models. Carry out management responsibilities in accordance with the organization’s policies, procedures, and applicable laws.&nbsp;</li><li>Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.</li><li>Ensure all staff is provided with training and resources needed to perform their jobs to the most outstanding degree possible.</li><li>Ensure all staff is provided with frequent feedback and coaching in order to meet and exceed individual and team performance goals consistently.</li><li>Manage and encourage new ideas from staff to foster improvements through innovations.</li><li>Empower the staff to be accountable and responsible for their own actions and decisions.</li></ul> Requirements: <ul><li>Bilingual English and Spanish All Qualified Applicants must reside in Mexico City Able to work in person 2-4 days per week as needed Expertise in object-oriented development languages such as Java or .Net (C#) with an added benefit of having experience in front end technologies such as Angular or React.</li><li>Experience in software development methodologies (e.g., Kahn Bahn and Scrum).</li><li>Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Ability to design and work with complex data models. Ability to partner and lead internal and external technology resources in solving complex business needs.</li><li>Test-driven development. Ability to write and review portions of detailed specifications for the development of complex system components.</li><li>Strong skills in setting, communicating, implementing, and achieving business objectives and goals through the direct management of others.</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.</li><li>Strong problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision-making.</li><li>Strong interpersonal, communication, and presentation skills applicable to a wide audience including peers, senior and executive management etc.</li></ul> Other Information: Work in a way that works for you <ul><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer:&nbsp; <ul><li>Private Medical/Dental Plan Savings Fund Life Insurance Meal/Grocery Voucher</li></ul>

Role Description: <ul><li>About the Role Our Principal Software Engineer will provide assistance and input to management, develops and leads large multifunctional development activities, solves complex technical problems, writes complex code for computer systems, and serves as a senior source of expertise.</li><li>The position may also provide sizing or budget recommendations to management.</li><li>We are committed to advancing gender diversity within the technology sector and supporting greater representation of women in tech. To further this commitment,&nbsp;</li><li>We have implemented the following initiatives:</li><li>Women in Technology (WiT) Mentoring Program: This program is tailored to enhance career development for female talent in tech roles across all our businesses.</li><li>Women’s Network Forum: We offer dedicated forums that foster community, mentorship, and professional growth for women.</li><li>Inspiring Future Talent: We actively engage with schools, hosting events to inspire young females to consider and pursue careers in technology.</li></ul> Responsibilities: <ul><li>Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.</li><li>Work directly with customers and end users.&nbsp;</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li><li>Write and review portions of detailed specifications for the development of system components of moderate complexity.</li><li>Complete complex bug fixes.&nbsp;</li><li>Design and work with complex data models.</li><li>Mentor lead software developers interested in consultancy on development methodologies and optimization techniques.</li><li>All other duties as assigned.</li></ul> Requirements: <ul><li>10+ years of Software Engineering experience.</li><li>BS Engineering/Computer Science or equivalent experience required; advanced degree preferred.</li><li>Bilingual English and Spanish.</li><li>All Qualified Applicants must reside in Mexico City, able to work in person 2-3 days per week as needed in Reforma, Glorieta del Ahuehuete.&nbsp;</li><li>Expertise in data modeling, design and manipulation, optimization, best practices, tuning, and leading industry trend knowledge.</li><li>Expertise in normalized/dimensional data modeling principles and their application to complex business needs.</li><li>Expertise in test-driven development and maintenance including techniques for applying best practices for overall project benefit.&nbsp;</li><li>Expert knowledge of multiple data storage subsystems.</li><li>Strong budgeting/finance skills.</li><li>Proven expert in partnering and leading internal and external technology resources in solving complex business needs.&nbsp;</li><li>Strong experience with various resource models such as Managed Services and/or Staff Augmentation.</li><li>Strong knowledge in industry best practices in external resource development.</li><li>Solid knowledge of architectural principles.&nbsp;</li><li>Strong proficiency with data manipulation language including optimization techniques.</li><li>Ability to design and work with complex data models.</li><li>Expertise in development languages: .NET- C#, JavaScript (Angular)&nbsp;</li><li>Knowledge in using and developing applicable tool sets.&nbsp;</li><li>Strong organization/project planning, time management, and change management skills across multiple functional groups and departments, and strong delegation skills involving prioritizing and reprioritizing projects and managing projects of various size and complexity.&nbsp;</li><li>Advanced problem-solving experience involving leading teams in identifying, researching, and coordinating the resources necessary to effectively troubleshoot/diagnose complex project issues; prior success extracting/translating findings into alternatives/solutions; and identifying risks/impacts and schedule adjustments to facilitate management decision- making.</li></ul> Other Information: <ul><li>Work in a way that works for you.</li><li>We promote a healthy work/life balance across the organization.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive</li><li>Working for you We know that your well-being and happiness are key to a long and successful career.</li></ul> These are some of the benefits we are delighted to offer: <ul><li>Private Medical/Dental Plan.</li><li>Savings Fund.</li><li>Life Insurance.&nbsp;</li><li>Meal/Grocery Voucher Serve as a primary technical point of contact for external technology resources.</li><li>Provide design input across a product.&nbsp;</li><li>Work directly with customers and end users.</li><li>Serve as acknowledged “go to” person on coding and technical issues.</li><li>Interface with other technical personnel or team members to finalize requirements.</li></ul>

Responsibilities: <ul><li>This position provides input, support, and performs full systems life cycle management activities (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.).&nbsp;</li><li>He/She participates in component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements.&nbsp;</li><li>This position provides input to applications development project plans and integrations.&nbsp;</li><li>He/She collaborates with teams and supports emerging technologies to ensure effective communication and achievement of objectives.&nbsp;</li><li>This position provides knowledge and support for applications development, integration, and maintenance.&nbsp;</li><li>He/She provides input to department and project teams on decisions supporting projects.</li><li>Performs systems analysis and design.</li><li>Designs and develops moderately highly complex applications.</li><li>Develops application documentation.</li><li>Produces integration builds.</li><li>Performs maintenance and support.</li><li>Supports emerging technologies and products.</li></ul> Requirements: <ul><li>Experience with .NET, C# and SQL Server </li><li>Knowledge and development experience on any WMS Knowledge is preferable.</li><li>Minimum 7 to 10 years of development experience.</li><li>Experience working on Agile Development Methodology&nbsp;</li><li>The primary language for .NET development.</li><li>Experience with version control tools like Git</li></ul>

Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication:&nbsp; <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul>&nbsp;Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul>&nbsp;Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul>&nbsp;Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul>&nbsp;Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li><li>Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp;</li><li>Delta Airlines: Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li><li>United Airlines: Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting; Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li><li>American Airlines: Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li><li>British Airlines: Knowledgeble/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance; Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li><li>Virgin Airlines: Take weekly photos of menu items and submit them to Virgin; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

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8 net Jobs found

Software Quality Engineer

Senior Software Engineer II

Finance Manager

Senior Software Engineer I

Software Engineering Lead

Consulting/Principal Software Engineer

Senior Application Developer - .NET, SQL

Customer Account Manager

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Software Quality Engineer

Senior Software Engineer II

Finance Manager

Senior Software Engineer I

Software Engineering Lead

Consulting/Principal Software Engineer

Senior Application Developer - .NET, SQL

Customer Account Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.