Customer Experience Director

Regional Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Failure Analysis Engineer

Regional Manager of Security Operations

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Consulting Engineer - Service Provider 

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Responsibilities: <ul><li>Develop, plan and execute Autonomous Maintenance, Preventive, Predictive Maintenance and TPM programme to reduce equipment failures and maintenance costs.</li><li>Lead, manage, and develop the maintenance team, including engineers, supervisors, technicians and contractors. Supervise, train, and mentor team in technical skills, safety practices, and lean methodologies.</li><li>Develop skill matrices for engineers, supervisors, and technicians, establish training and shift mechanisms, organize major-failure emergency response, and strengthen autonomous maintenance and cross-functional collaboration.</li><li>Lead root cause analysis and troubleshooting of recurring machine issues, implementing long-term strategy for improvement opportunities.</li><li>Work with external contractors and vendors for specialised maintenance work, major repairs and machines performance improvement</li><li>Develop data-driven maintenance plans and optimize spare parts inventory based on usage trends and failure patterns.Monitor and analyse maintenance-related data to identify trends and opportunities for optimisation.</li><li>Implement and manage machine maintenance and repair procedures to improve maintenance efficiency</li><li>Analyze machine performance data, focusing on Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and Overall Equipment Effectiveness (OEE).</li><li>Ensure all maintenance activities comply with company safety standards and applicable regulations. Promote a strong safety culture and ensure compliance with permit-to-work and lockout/tagout procedures.</li><li>Prepare &amp; manage CAPEX, maintenance budgets and inventory control, including procurement of materials, spare parts stock levels and equipment</li><li>Maintain comprehensive maintenance records, equipment logs and documentation for compliance and future reference</li><li>Provide regular reports and performance dashboards to management, highlighting key insights and progress on improvement actions.</li><li>Any other duties as assigned by immediate superior from time to time.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Mechanical, Mechatronics, or related field).</li><li>At least 10 - 15 years of experience in maintenance management, with a proven track record in overseeing complex maintenance operations. &amp; 2-3 years of people management experience</li><li>Solid understanding of semiconductor and automated testing equipment’s, maintenance practices, and machine tool performance.</li><li>Strong leadership, communication, planning and troubleshooting capabilities.</li><li>Able to interpret PLC, engineering drawings, electrical diagrams and OEM technical documentation.</li><li>Must have hands-on Engineering and Maintenance experience in automation manufacturing</li></ul>

Responsibilities: <ul><li>Failure Analysis Engineer will drive the improvements in the accuracy of the fault duplication and isolation</li><li>Provide directions and techniques on customer issues.</li><li>Engage Design engineering and communicate findings and resolutions for HW and SW field issues.</li><li>Coordinate the Failure Analysis cases review meeting with company teams and suppliers.</li><li>Defect detection including containment analysis.</li><li>Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.</li><li>Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.</li><li>Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.</li><li>Drive innovation, new technology/processes.</li><li>Organize, plan, track and close-out design, components, manufacturing issues associated with the products.</li><li>Evolving the Product debug document over the Product Life Cycle.</li><li>Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.</li><li>Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.</li><li>Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.</li><li>Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation</li></ul> Requirements: <ul><li>Bachelor’s in electrical or computer engineering with 7+ years of related experience.</li><li>Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.</li><li>Hardware design, schematics generation, and design validation for service provide routing products.</li><li>Experience with sophisticated high speed board design and board bring-up.</li><li>Knowledge of products.</li></ul>

Role Description: <ul><li>As a Regional Team Lead of Incident Response &amp; Security Operations, you will be a key member of our collaborative security team, working alongside other security professionals to protect our organization from sophisticated cyberattacks. In this "player-coach" role, you will act as the senior technical expert and operational guide for your region’s Security Operations Center (SOC) analysts.</li><li>You will be a hands-on practitioner, working alongside your team to hunt for threats, analyze alerts, and lead the technical response to security incidents.</li><li>The ideal candidate has a strong background in hands-on security analysis, a talent for mentoring others, and the composure to lead technical investigations under pressure. You will be the primary escalation point for the SOC, ensuring the teams work is effective, efficient, and continuously improving our ability to defend the organization.</li></ul> Responsibilities: Your main tasks: <ul><li>Incident Response: Assist with all major security incidents, coordinating global and regional efforts during security incidents and investigations.</li><li>Security Operations: Oversee regional operations of the Security Operations Center (SOC), ensuring timely and effective analysis of security alerts.</li><li>Identify areas of improvement through automation and new processes. Improve the development and tuning of detection rules, analytics, and correlation logic to improve alert fidelity. Lead threat response and proactive vulnerability/threat notifications.</li><li>Strategic Leadership: Contribute to the comprehensive enterprise information security strategy, roadmap, and architecture in alignment with business objectives.</li><li>Work with management to drive program and projects amongst your team.&nbsp;</li><li>Team Management &amp; Development: Lead, mentor, and manage a high-performing team of security analysts, fostering a culture of technical excellence, innovation, and continuous learning. Manage team schedules, conduct performance reviews, and guide career development for team members.</li><li>Documentation &amp; Knowledge Sharing: Develop and maintain comprehensive documentation, including system architecture diagrams, data flow diagrams, log source configurations, alert rationale, and incident response procedures. Mentor and provide technical guidance to junior security analysts.</li><li>Collaboration &amp; Communication: Effectively communicate technical concepts to both technical and non-technical audiences. Interface with other IT teams (network, systems, application development, etc.) to ensure security is integrated throughout the infrastructure.</li><li>Strategic Planning &amp; Budgeting: Collaborate with leadership on strategic planning, budget forecasting, and resource allocation.</li></ul> Requirements: Required Qualifications: <ul><li>Bachelors degree in Computer Science, Information Security, or a related field, or equivalent practical experience.</li><li>Minimum of 5-7 years of experience in information security, with a strong focus on security.</li><li>Significant experience with at least one enterprise-grade SIEM platform (e.g., Devo, Splunk, QRadar, Sentinel, ArcSight).</li><li>Experience with scripting languages (e.g., Python, PowerShell, Regular Expressions) for automation and data manipulation.</li><li>Familiarity with various operating systems (Windows, Linux, macOS) and cloud platforms (AWS, Azure, GCP).</li><li>Knowledge of common security frameworks and standards (e.g., NIST, MITRE ATT&amp;CK, CIS).</li></ul> Preferred Qualifications: <ul><li>Experience with Devo, Devo SOAR, and/or LogicHub</li><li>Advanced programming/coding in one or more languages (C#, Python, etc).</li><li>Understanding of security concepts, including network security, endpoint security, intrusion detection/prevention systems (IDS/IPS), firewalls, and vulnerability management.</li><li>Manufacturing and/or engineering industry experience.</li><li>Experience working in a large global organization.</li></ul>

Responsibilities: <ul><li>Work on advanced Collaboration, Webex and strategic customer solutions, driving adoption, optimisation and long-term customer outcomes.</li><li>Engage directly with customers, building trusted relationships and translating business requirements into technical solutions.</li><li>Design, deploy, migrate, integrate, optimise and troubleshoot Collaboration and Webex environments.</li><li>Support complex migrations and integrations across and third-party technologies, ensuring interoperability and optimal performance.</li><li>Troubleshoot complex Collaboration issues across CUCM, Webex Calling, SIP, voice, video, endpoints and network infrastructure, collaborating with TAC and other stakeholders on CAP case resolution.</li><li>Support Executive Briefings and QBRs, providing technical insights and recommendations aligned to customer business priorities and future-state outcomes.</li><li>Create customer-facing technical documentation, implementation guidance and reusable technical content aligned to CX standards.</li><li>Leverage AI, automation, APIs, programmability and orchestration to improve technical delivery, productivity and customer outcomes, while validating AI-generated outputs.</li><li>Explain complex technical concepts to diverse audiences and enable customers to effectively adopt and operate solutions.</li><li>Build knowledge of competitor and third-party technologies to support migration, integration and solution optimisation.</li><li>Contribute to technical knowledge sharing, automation artefacts, documentation templates and continuous improvement of delivery methodologies.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, with 8–12 years of experience in company Contact Center technologies across Enterprise and Service Provider environments.</li><li>Strong expertise in Contact Center solutions, including architecture, design, deployment, and implementation of platforms such as Unified Contact Center Enterprise (UCCE), Intelligent Contact Management (ICM), Customer Voice Portal (CVP), Unified Customer Voice Portal (CVP), Unified Communications Manager (CUCM), Finesse, and Unified Border Element (CUBE).</li><li>Proven experience in designing and implementing company Collaboration Contact Center components, including Agent Desktop, ICM scripting, CVP Call Studio scripting, and Contact Center reporting and analytics solutions.</li><li>In-depth understanding of telephony and call routing technologies, including SIP, H.323, MGCP, SCCP, ISDN PRI, QSIG, FXO, FXS, and POTS, with strong troubleshooting and integration capabilities.</li><li>Solid grasp of call flow design, routing strategies, and voice infrastructure protocols within large-scale enterprise contact center deployments.</li><li>Experience working with company UCS infrastructure and VMware virtualization technologies, including vCenter, ESXi, and vSphere Client.</li><li>Solid grasp of TCP/IP networking fundamentals and supporting infrastructure services/protocols such as DHCP, DNS, TFTP, NTP, and LDAP.</li><li>Experience with Webex Contact Center (Webex CC), including solution planning, migration, deployment, and implementation activities.</li><li>Familiarity with AI-driven capabilities and integrations within UCCE, Webex Contact Center, and Webex Customer Experience solutions</li></ul>

Responsibilities: <ul><li>Serve as a trusted technical advisor to customers, providing expert guidance on Data Center and networking solutions.</li><li>Lead the strategy, design, and implementation of complex network architectures aligned with customer business objectives.</li><li>Manage end-to-end delivery of high-impact technical engagements, ensuring successful implementation and optimization.</li><li>Translate customer business requirements into scalable, secure, and high-performance technology solutions.</li><li>Collaborate with account teams, partners, and cross-functional teams to drive technology adoption and customer success.</li><li>Support pre-sales activities, including technical consultations, solution design, and architecture recommendations.</li><li>Drive technology transitions and deliver measurable business outcomes through innovative solutions.</li><li>Act as the primary escalation point for complex technical issues, providing advanced troubleshooting and problem resolution.</li><li>Leverage deep technical expertise across Data Center and networking technologies to resolve critical customer challenges.</li><li>Develop and contribute digital intellectual capital, reusable solutions, and best practices to improve delivery efficiency.</li><li>Promote continuous learning, mentorship, and knowledge sharing within the global Customer Experience (CX) team.</li><li>Strengthen customer relationships by delivering high-quality technical engagements and exceptional customer experiences.</li><li>Align technology strategies with customer goals to improve network performance, scalability, and operational efficiency.</li><li>Contribute to customer satisfaction, business growth, and the successful adoption of technologies.</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science or equivalent, with 8–12 years of relevant experience in customer-facing technical consulting, pre-sales, and/or service delivery roles</li><li>Deep knowledge of L2/L3 networking protocols and technologies (vPC, STP, HSRP, OSPF, EIGRP, BGP) with strong hands-on Nexus 2K/5K/7K/9K platform experience</li><li>Lead &amp; drive technology design, implementation, execution, and/or optimization for projects/accounts to accelerate customer outcomes.</li><li>Proven experience in design and deployment of Data Center solutions including traditional DC standalone Nexus design, VXLAN Fabric and ACI Fabric solutions using ACI MultiPod /Multisite/Remote Leaf Fabric architectures.</li><li>Partnered with customers to design and implement network solutions, ensuring seamless system integration and proactive service assurance</li><li>Active Data Center certification such as CCIE or CCNP, or equivalent vendor certification (e.g. VCP)</li><li>Experience integrating network services appliances (such as firewalls, IPS, load balancers, WAN optimizers) within Data Center solution designs</li><li>Experience in&nbsp;Build and reviews project work e.g. Design recommendations, High-Level Design, Low-Level Design, Implementation/ Change Management Plans.</li></ul>

Responsibilities: <ul><li>Lead end-to-end strategy, deployment, and optimization of sophisticated multi-domain solutions across SD-Access, SD-WAN, and Routing &amp; Switching for strategic customers.</li><li>Review and approve designs and deliverables, including guidance to customer hardware/software roadmaps, embedding Resilience and Security by Design.</li><li>Integrate AI, automation, and AIOps into delivery practices; handle the teams knowledge repository, playbooks, and reusable IP.</li><li>Act as the senior escalation point for the most sophisticated technical issues; build advanced customer simulations and lead resolution across vendors and partners.</li><li>Mentor junior Consulting Engineers, build leadership presence through industry events (e.g., Live, IETF), and use competitive insights to differentiate company solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience with 9 years overall experience.</li><li>Experience architecting, deploying, and optimizing enterprise-scale networks.</li><li>Experience crafting and troubleshooting Enterprise solutions with deep expertise in Routing &amp; Switching (BGP, OSPF, IS-IS, MPLS/Segment Routing, VXLAN/LISP, multicast, segmentation).</li><li>Experience with software programmability, automation, orchestration, and AIOps (Python, Ansible, Terraform, CI/CD, NETCONF/YANG, REST APIs).</li><li>An understanding of multi-vendor environments, including DC/Nexus technologies</li></ul>

Responsibilities: <ul><li>Lead and drive end-to-end technology design, implementation, and optimization for major mobile wireless accounts to accelerate critical customer business outcomes.&nbsp;</li><li>Partner closely with company account teams and cross-functional engineering groups to build high-performance mobile packet core architectures.&nbsp;</li><li>Author and review comprehensive project collateral, including High-Level Designs (HLD) and Low-Level Designs (LLD), to translate sophisticated customer requirements into detailed execution plans.&nbsp;</li><li>Build high-fidelity simulations in dedicated test labs to proactively validate new solutions and quickly resolve sophisticated network compatibility issues.&nbsp;</li><li>Implement cutting-edge delivery methodologies and share lessons learned to continuously elevate the technical capabilities and efficiency of the broader team.</li></ul> Requirements: <ul><li>Experience: 8+ years of relevant experience in technical lifecycle services, including the planning, design, implementation, and optimization of Mobile Wireless Solutions.</li><li>Core Technology: Proficient technical knowledge of 4G/5G mobile packet core architectures and nodes (such as S-GW, P-GW, MME, GGSN, ePDG, or 5G Core functions like SMF/UPF/AMF).</li><li>Standards &amp; Flows: Solid understanding of 3GPP standards, 4G/5G mobile architectures, and associated end-to-end protocol call flows.</li><li>Cloud &amp; Virtualization: Practical, hands-on experience working with cloud and virtualization technologies, specifically Dockers, Kubernetes, OpenStack, AWS, or VIM.</li><li>Documentation &amp; Design: Consistent record of creating technical engineering documentation, including High-Level Designs (HLDs), Low-Level Designs (LLDs), and Method of Procedure (MOP) plans.</li></ul>

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94 network troubleshooting Jobs found

Customer Experience Director

Regional Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Failure Analysis Engineer

Regional Manager of Security Operations

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Consulting Engineer - Service Provider

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94 network troubleshooting Jobs found

Customer Experience Director

Regional Manager

Lead Workplace Services (VP2)

Equipment Maintenance Manager

Failure Analysis Engineer

Regional Manager of Security Operations

Consulting Engineer - Collaboration

Consulting Engineer - Data Center

Consulting Engineer - Routing, Switching, SDWAN

Consulting Engineer - Service Provider

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