O365 Engineer- L3 (Messaging & Communication)

Consultant/Associate Consultant - O365/Azure/AWS

O365 Associate - Dutch/ Czech  Speaking

Service Desk Analyst

Network Operations Engineer - L2/L3

USPBA Strategic Messaging - AVP

Software Development 3, Core Platform

Sr. Enterprise Software Engineer

M365 German Technical Support Engineer 

Public Affairs Manager

Responsibilities: <ul><li>Conducts regular status meetings with global and local team</li><li>Escalate operational issues to upper level or management if needed</li><li>Initiates and implements improvements in all areas of IT responsibility</li><li>Identifies opportunities for improvement and makes constructive suggestions for change</li><li>Managing office 365 identities and requirements’ 70-346 or enabling office 365 services 70-347</li></ul> Requirements: <ul><li>Cross-cultural communication skills</li><li>Should have expertise on M365 domain including Hybrid environments, migration Scenarios.</li><li>SME level Knowledge and extensive hands on experience on Exchange Online, Skype for business Online, MS Teams, Share point online, One Drive and other M365 contents and over all office 365 Suite.</li><li>Must have strong understanding for all mail records and their provisioning steps, must be familiar with public DNS records.</li><li>Should have hands-on experience and good understanding of Cloud (AWS).</li><li>Ready to take end-to-end responsibility for operations and to provide support as well as identifying and implementing continuous optimizations on M365 and Amazon Web Services (AWS).</li><li>Improve service availability and performance by continuously fine-tuning the cloud environments</li><li>Minimum of 5+ years of experience in supporting and managing multi-cloud and multi-regional IaaS/PaaS on Amazon AWS.</li><li>Profound and in-depth understanding of Amazon AWS EC2, VPC, Elastic Load Balancers, Elastic Block Store, S3, Route53, CloudWatch, Network Peering etc.</li></ul>

Responsibilities: <ul><li>Hands-on expertise in implementing, consolidating, migrating (cross platform) large complex environments.</li><li>Drive client workshops to demonstrate product capabilities and gather customer requirements.</li><li>Analyze requirements and design technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards.</li><li>Drive Messaging Migration solutions using Microsoft Exchange / Lync / SharePoint / System Center /.Virtualization.</li><li>Work with other team members and leaders, proactively identify and mitigate/resolve risks and issues.</li><li>Migrate, Implement the office 365 environments.</li><li>Experience on Windows PowerShell and AD.</li><li>Users Management and configuration on Office365 Portal</li><li>Foster senior level client relationships and engage with senior level client stakeholders to gather requirements, develop plans and drive solution success.</li><li>Troubleshooting of issues on AD, AD connect, ADFS, Relay Server, Exchange Server, Office365 E3 and EMS E3</li><li>Capture and share best-practice knowledge amongst the messaging solution architect community.</li><li>Act as a technical liaison between customers, service engineering teams and support.</li><li>Ability to understand customer requirements and translate them into reusable technical offerings/solutions</li></ul> Requirements: <ul><li>Must have a degree in Computer Science Engineering or equivalent work experience with over 8+ yearsof relevant work experience,</li><li>Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.</li><li>Having Microsoft Certifications (M365, Azure, SharePoint, .Net) is a plus.</li><li>Experience in delivery complex projects in Messaging and O365.</li><li>Experience with executing quick technical feasibility and proposal development.</li><li>Good understanding of Active Directory.</li><li>Knowledge and experience on Office365 E3, E5 Functionality</li><li class="ql-align-justify">Proficient in Microsoft Power Point, Visio.</li></ul>

<div>Responsibilities:</div><div> </div><div><ul><li>The primary responsibility is customer service. Being present and available to clients requiring technical assistance.</li><li>Respond to questions received through emails and calls.</li><li>Learn the fundamental operations of the platforms which are being supported.</li><li>Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.</li><li>Become familiar with helpdesk policies and services.</li><li>Other duties as assigned by the Service Manager.</li></ul></div><div> </div><div>Requirements:</div><div> </div><div><ul><li>Serve as the single point of contact for customers related to Microsoft O365 Cloud Support issues.</li><li>Learn and use groundbreaking technologies.</li><li>Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.</li><li>Interact with leading technologists around the world.</li><li>Leverage your extensive customer support experience to provide feedback to internal Cloud Support teams on how to improve our services.</li><li>Drive customer communication during critical events.</li><li>Drive projects that improve support-related processes and our customers’ technical support experience.</li><li>Strong knowledge or demonstrated technical experience in a variety of Exchange Server versions and/or current Outlook or SharePoint versions.</li><li>Knowledge of Office 365 Security &amp; Compliance Features and Authentication protocols.</li><li>Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory).</li><li>Experience supporting O365 applications.</li></ul></div>

Responsibilities: <ul><li>Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.</li><li>This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, etc.</li><li>Register and resolve all IT related 1st level/2nd level incidents and requests.</li><li>NOC Monitoring.</li><li>Windows Imaging/Reimaging Task.</li><li>User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.</li><li>Software Deployment via ENTEO Tool.</li><li>Collection and documentation of best-practice/processes and other technical process.</li><li>Escalation of unresolved or out of team scope tickets to the next level support.</li><li>Ensuring end user satisfaction by providing best in-class customer services</li></ul> Requirements: <ul><li>Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.</li><li>Should have minimum 3 years of proven experience in 1st &amp; 2nd level support.</li><li>Knowledge and working experience in any one of the following areas and certification will be add-on:</li><li>MS Navision</li><li>Dynamic 365</li><li>SharePoint Online</li><li>PSA</li><li>O365</li><li>OneDrive</li><li>Cisco Meraki</li><li>AWS or Azure basic.</li><li>&nbsp;Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.</li><li>Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).</li><li>Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.</li><li>Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.</li><li>Strong knowledge in Windows 10 and MS Office client technologies is a must.</li><li>Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.</li><li>Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.</li><li>Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.</li><li>Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.</li><li>Windows server Administration.</li><li>Handling of errors related to servers.</li></ul>

Responsibilities: <ul><li>Full operational end-to-end responsibility to manage and support as well as identifying and implementing continuous optimizations on datacenter, branch office (LAN, WLAN), virtual networks in the cloud as well as Site-to-Site VPN connectivity, SD-WAN, Network Load Balancers &amp;&nbsp;Full Stack (Including Meraki Firewalls, Switches &amp; Access Points)</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of all global datacenter infrastructure network equipment (Nexus &amp; FEX switches, load balancers).</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of global cloud networks and cloud-native load balancers</li><li>Responsible for all support &amp; operational aspects and continuous optimization &amp; improvement of global branch office wired &amp; wireless network stacks (Cisco/Meraki)</li><li>Responsible for all support &amp; operational aspects for Site-to-Site VPN connectivity</li><li>Responsible for the monitoring, support &amp; operations and escalation handling of ISP lines at various sites worldwide</li><li>Responsible for the definition &amp; setup of accurate network monitoring, to support, manage and further optimize the monitoring eco-system. (Example PRTG or Icinga 2 )</li><li>Ensure that all in-house managed and controlled network device configurations are backup and valid</li><li>Manage revision controls and changes on all in-house managed network devices</li><li>Improve stability by ensuring that the network equipment’s software/firmware versions are standardized and current.</li><li>Serves as a main point of contact on all operational Network matters</li><li>Ensure that the Service Level Agreement targets are met at all times</li><li>Follow the ITIL Incident, Request, Problem, Change, Access Management processes using ServiceNow</li><li>Engage in and support other teams to ensure that business’ Recovery Point Objectives (RPO) are met</li><li>Troubleshoot and resolve service outages as they occur and follow up with after action reviews and root cause analysis</li><li>Improve service availability and performance by continuously fine-tuning networks</li><li>Monitor and measure all global networks’ health and performance</li><li>Recognizes and identifies opportunities for improvement and lead the implementation in all areas of assigned responsibilities (e.g. QoS, Monitoring, Configuration Management etc.)</li><li>Identifies potential areas where existing Standard Operational Procedures and documentation require change, or where new ones need to be developed, and makes recommendations</li><li>Understand and operate within company policies and procedures</li><li>Work and collaborate with different teams and business units</li><li>Participate in a 24x7 on-call duty rotation, willing to work in shifts</li><li>Share knowledge within the team and help the knowledge repository to grow</li></ul> Requirements: <ul><li>Minimum of 5+ years of experience in a Technical Support role</li><li>Minimum of 5+ years of experience in managing LAN, WAN, SD-WAN, Datacenter and Cloud Networks as well as Site-to-Site VPN connectivity</li><li>Minimum of 4+ years of proven experience as a Cisco Network Administrator</li><li>Minimum of 2+ years of proven experience with Site-to-Site VPN technologies</li><li>Minimum of 2+ years of proven experience with load balancing technologies</li><li>Experience with Meraki Wireless and wired environments and technologies</li><li>Experience with Cisco Nexus technologies</li><li>Experience with managing and fine-tuning networking QOS settings</li><li>Sound understanding of enterprise security concepts</li><li>Familiarity with Cloud and Cisco UCS networking concepts is a plus</li><li>Familiar with Wireless concepts. If already conducted wireless surveys (For example – Passive &amp; active survey) is a plus.</li><li>Familiar with Programming skills. Python is a plus.</li><li>Experience in supporting global networks</li><li>Sound understanding of enterprise security concepts</li><li>Proven analytical and problem-solving abilities</li><li>Strong communication skills</li><li>Good command in English, further foreign languages are a plus</li><li>Cross-cultural communication skills.</li></ul>

Responsibilities: <ul><li>Own the end-to-end process to produce executive level presentations working with the analytics teams and leaders through:&nbsp;stakeholder analysis, problem statement writing, content outline, executive summary writing, collection of content for PowerPoint, edited to high- standard presentations which appropriately represents the meeting and analytics objectives</li><li>Drawing conceptual charts within PowerPoint to aid senior stakeholder conversations</li><li>Synthesizing dense, data-oriented information into language that allows key stakeholders to make decisions quickly</li><li>Engage with the analytics teams for coaching on presentation and communication skills, to guide them on critical components of storytelling and PowerPoint design</li><li>Lead and own the presentation process from setting topics, timelines with check-ins, deadlines for deliverables and coordinate activities and updates with PMOs and business owners.</li><li>Create and manage off the shelf, pre-designed templates in central libraries for the team to use to produce better documents and ensure consistency of format and messaging in presentations.</li><li>Re- enforce best practices guide so each employee can check quality of their work product before meeting with partners – and to ensure team follows new USPB-wide communications standards (48 hours before, 15 pages or less, topics for discussion, etc.).</li><li>Support the Change Management Strategist and Communications Lead in developing and launching strategic communications materials in service of change management efforts, such as increasing adoption of a new software tool with data science models embedded within it or other innovation and transformation initiatives led by USPBA.</li><li>Interest in defining success targets and articulating those within OKRs or KPIs a plus.</li></ul> Requirement <ul><li>MBA or equivalent practical experience</li><li>7+ years of Management Consulting, Strategy Consulting, or Analytical consulting experience, or equivalent, working with data to identify trends and new-age analytical techniques</li><li>Excellent verbal written, and interpersonal communication skills with the ability to articulate complex material to a diverse audience and develop high quality materials, especially written documents for senior leadership</li><li>Excellent organizational skills, with the ability to handle fast-paced independent work, under pressure and prioritize tight deadlines</li><li>Self-motivated and able to drive progress with limited guidance and short turnaround times</li><li>Ability to speak confidently in leadership meetings and advise senior leadership on their communications</li><li>People-person, and strong team player, with excellent interpersonal relationship skills,&nbsp;highly empathetic, and early ability to cultivate and maintain effective working relationships at all levels of an organization</li><li>Curiosity to develop financial and data science acumen to shape the economic implications of decisions driven by advanced analytical data models</li><li>Experience with MS Office tools, including strong presentation development skills (PowerPoint)</li></ul>

Role Description: <ul><li>Virtuora Network Controller (Virtuora NC) is a comprehensive, extensible, modular suite of software products that enable you to build and grow a virtualized, programmable network.</li><li>Virtuora NC software utilizes a micro services architecture and leverages open source technologies to provide a complete suite of SDN controller functionality (i.e. control, planning and design, operations and management, service fulfillment and assurance functions).</li><li>Virtuora NC is currently used by many large telecom service providers around the world.</li><li>We are looking for a Software Engineer with experience deploying distributed systems in customers&#8217; production environments.</li><li>You have experience with multiple open source technologies (Big Data, Containers, Message Bus, etc.) as well as hands-on programming expertise in Java, Python, and/or Go.</li><li>You are a resourceful self-starter who relishes new technical challenges, taking initiative, and always strives to make our software systems better.</li><li>You will help drive the evolution of the core Network Controller components that will be needed to achieve the next level of scalability and reliability.</li></ul> Responsibilities: <ul><li>Development and integration of Core Platform components, including cross-cutting concerns such as logging, security, persistence, high availability, notifications, messaging, RESTful APIs.</li><li>Help provide platform services and tools for Virtuora SDN applications software</li><li>Help refine Platform Software workflow, SW tools, &amp; App SW platform environment.</li><li>Help maintain and evolve the App SW Platform codebase.</li><li>Help provide technical guidance to other software teams on services and tools provided by the Platform team.</li><li>Participate in requirement analysis, design, development, and maintenance of multiple software components of SDN controller to meet customer requirements using innovative technologies.&#160;</li><li>Issue investigation, status, and resolution during System Test.&#160;</li><li>Accountable for as-planned execution and quality of the software developed.</li></ul> Requirements:&#160; <ul><li>Bachelors (or higher) degree in Computer Science, EE, or related fields.</li><li>Minimum of 5 years of experience in product development of EMS application or SDN Controller.</li><li>Expertise in Core Java, Threads, Collections, and Data structures.</li><li>Good experience in OOAD, Design patterns, UML modeling.</li><li>Hands-on experience of various communication protocols such as NETCONF, TL1 and modeling tools such as Yang, Json, XML&#160;</li><li>Good knowledge of databases Oracle/MySQL/Cassandra&#160;</li><li>Experience in at least 1-2 full-cycle development of Network Management Systems&#8239;products&#160;</li><li>Experience in designing and developing REST APIs.</li><li>Exposure to messaging frameworks like Kafka and Java-related frameworks like OSGI, Blueprint, SpringBoot.</li><li>Experience in the unit test, continuous integration (CI/CD) frameworks such as Junit, Jenkins, postman&#160;</li><li>Familiarity with Git, Gerrit, JIRA, Familiar Agile/Scrum development methodologies.&#160;</li><li>Good verbal and written communications skills along with an ability to work in a team environment will also be key assets.</li><li>Experience in Linux or any equivalent UNIX flavors.</li><li>Working knowledge of Docker, Kubernetes, micro-services technology.</li><li>Motivated, goal-oriented, strong work ethic.</li><li>Ability to take the lead, responsible for project completion.</li><li>Flexible, adaptable, and open to change.</li><li>Ability to collaborate on software development requirements and share innovative approaches or ideas with team members.</li><li>Candidates for this job should have strong technical, analytical, modeling, programming skills.</li></ul><div> </div>

Job Description:This role is for an experienced Senior developer/Lead with extensive hands- on experience in technology, web systems that are cloud hosted with a passion for new technology and working in a dynamic team setup.&nbsp;You should have the following technical skillset:&nbsp;<ul><li>Extensive knowledge and experience in Object Oriented design, functional programming, development and operations support&nbsp;</li><li>Extensive knowledge in Java 11 and above, Spring Boot 2, Spring IOC, Spring AOP, Spring security, Rest Web services, Spring JPA(Hibernate) and RDBMS Extensive knowledge in Application and Database designing using known Design patterns to have highest performing, secure, usable, and scalable application.&nbsp;</li><li>Ability to own the solution and provide architectural guidance to team and will be able to evaluate new technologies and come up with technical improvements.&nbsp;</li><li>You have extensive business understanding and should be able to communicate and provide solutions to business pain points and necessities.&nbsp;</li><li>Will be responsible for acting as a POC for application and its related initiatives and be able to conduct code reviews and set protocols and standards for code review.&nbsp;</li><li>You will also have experience in Security Thread modelling and in Cloud solutions (AWS, Azure) like Kubernetes.&nbsp;</li><li>Experience in business continuity and disaster management and in Data migration, as well as a good understanding of CI/CD pipelines&nbsp;</li><li>Minimum of 5 years experience required&nbsp;</li><li>Required: BS Computer Engineering, or related&nbsp;</li></ul> What you will be involved with in terms of design and development:&nbsp;<ul><li>Explain the design approach clearly&nbsp;</li><li>Know the overall SDLC of any project. Experience using one or more of Agile, Lean, and DevOps practices&nbsp;</li><li>Ability to create and review Technical Design Documents&nbsp;&nbsp;</li><li>Understanding the importance of security design/testing etc.&nbsp;</li><li>Knowledge of security scanning tools like Coverity, Blackduck, Twistlock&nbsp;</li><li>Take ownership of deliverables&nbsp;</li><li>Lead and own individual and delivery by a team of people&nbsp;</li></ul> &nbsp;As a specialist in Java&nbsp;<ul><li>Develop the code for large web systems with integration preferably with more than two/three systems&nbsp;</li><li>Passion for technology trends e.g. Cloud, Digital, and collaboration tools&nbsp;</li><li>Code all aspects of Java and can speak fluently about all aspects of Java&nbsp;</li></ul>&nbsp;

Responsibilities: <ul><li>The role is focused on the Microsoft suite</li><li>The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security&nbsp;</li><li>You will be working in a fast-paced environment supporting customers around the world.</li><li>As a Level 1 Associate – Cloud Managed Services you will provide European Time Zone support and work within a team which provides 24x7 technical support for issues that involve our Cloud Support customers.&nbsp;</li><li>You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>If an escalation is needed when troubleshooting, you have the support of Level 2 &amp; 3 as well as the Team Lead</li><li>The team which you work in provides support services focused on Microsoft 365 technologies.</li><li>Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs</li><li>keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>Follow quality / security process defined for the engagement</li><li>Responsible tp Ensure proper communication and quick resolution of tickets</li><li>Responsible to Drive customer communication during critical events</li><li>Responsible to Take corrective actions based on the customer satisfaction surveys</li><li>Responsible to Work in line with service improvement programs</li></ul> Requirements: <ul><li>Your excellent written English skills will be used to develop &amp; review Knowledge Base Articles and maintain system documentation.</li><li>Minimum of 1 year of experience in M365 support</li><li>Languages: German and English&nbsp;</li><li>Demonstrable experience of working within Large enterprise environments subject to change control as per ITIL best practice</li><li>You have Skilled Level, practical working experience in this area, allowing it to be applied in basic routine situations with minimal guidance or supervision.&nbsp;</li><li>Understanding and supporting M365 core workloads : Exchange Online. Sharepoint, OneDrive , Teams (non UC)</li><li>You have Awareness Level, a general understanding of the capability/skill, but due to minimal practical experience, requires extensive guidance and supervision on:</li><li>Quality of Service and Networking (DNS, QoS, CoS)</li><li>Knowledge of underlying Microsoft Core Infrastructure</li><li>Troubleshooting core Microsoft Security related technologies</li><li>Email integration -able to troubleshoot, within the extent of the admin console and access limitations, Exchange with any existing security and mail gateways the customer may have e.g.&nbsp;</li><li>Mimecast, Barracuda etc</li><li>Mobile Device Management - able troubleshoot Intune policy related issues which may impact customers access to their environment</li><li>Troubleshooting the Desktop clients in terms of their interaction with the core M365 workloads</li><li>Your spoken English language skills will be used for communication with customers as required;</li><li>Using your experience and sound technical knowledge you will assess issues and provide solutions.</li><li>As the technical consultant you are expected to drive issues through to resolution in a timely fashion.</li><li>As a member of this team, you will be expected to, supported and encouraged to keep your skills up to date and develop your deep technical knowledge across M365 by obtaining and maintaining vendor certifications.</li><li>Must be a german Speaking</li></ul>

Overview: <ul><li>As our Public Affairs Manager you will focus on the coordination of public affairs strategy, achieving support by regulators and value chain partners for product offering.&nbsp;</li><li>This is a global role with a key focus on the European Union.&nbsp;</li><li>You report to the Senior Director Public Affairs and Communications, and will have a strong connection to our Corporate HQ in Amsterdam.</li><li>The nature of the position requires frequent presence in Brussels.&nbsp;</li><li>We do support hybrid working from Belgium or The Netherlands.</li></ul> Responsibilities: <ul><li>Develop the strategic direction for advocacy work (with an initial focus on the EU) and its translation into specific objectives and action plans, in collaboration with sr. dr. corporate communication and company experts.</li><li>Identify and address legislative and political risks and opportunities impacting</li><li>Advocacy with policy makers, government officials, regulators to support business objectives.</li><li>Shape narrative and messaging for use with key stakeholders that takes into account the sustainability agenda and leading the development of new advocacy materials that communicate the value of for policymakers in a compelling way.</li><li>Develop and maintain key relationships with external stakeholders such as key officials and politicians in the EU institutions, Member State Permanent, Representations, trade associations, NGOs, industry peers and other stakeholders.</li><li>Develop and maintain key relationships with relevant internal stakeholders and assist with the communication and education of policy issues and positions.</li><li>Represent to policymakers and, together with experts industry, trade associations, think-tanks and other forums, and ensure is perceived to be an active, forward thinking participant in the policy debate.</li><li>Brief senior management ahead of meetings with for instance representatives from the European Parliament, European Commission, NGOs, research institutes.</li><li>Produce regular insights on political developments that may impact the industry.</li></ul>&nbsp;Requirements: <ul><li>University degree (or equivalent), Master’s degree - an advantage.</li><li>At least 6 years of experience in public affairs, regulatory affairs and/or policies in the EU, experience in the US - an advantage.</li><li>Good understanding of the EU policy files resorting under the Farm to Fork Strategy, Sustainable Chemicals Strategy, the Circular Economy Action Plan and the Fit for 55 Package.</li><li>Experienced in creating effective relationships with key stakeholders, government officials and other relevant value chain partners in the field of plastics.</li><li>Thrives on a challenging and fast-paced environment.</li><li>Professional-level writing, editing, messaging and storytelling skills.</li><li>Excellent diplomacy, interpersonal, and communication skills, and a high level of integrity.</li><li>Ability to effectively network and function in a complex internal and external ecosystem of colleagues, stakeholders, and influencers.</li></ul>

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