O365 Senior Consultant - Delivery

Consultant/Associate Consultant - O365/Azure/AWS

Senior Delivery Consultant Unified Communicatiions

O365 Associate - Dutch/ Czech  Speaking

SWO AWS Delivery Consultant

Service Desk Analyst

Senior SAP Functional Administrator

M365 German Technical Support Engineer 

Manager - Tax Audit

Senior Technology Implementation Consultant

Responsibilities: <ul><li>Analyze business and user requirements in the Future Workplace domain (Microsoft 365, Adoption &amp; Change Management)</li><li>Translate business requirements into functional architecture</li><li>Design and deliver IT solutions (with varying complexity) for our client customers</li><li>Create detailed design and architecture documentation</li><li>Maintain and report on service delivery and project status</li><li>Provide expert guidance to customers, driving solution architecture, and ensuring solution strategy is optimally aligned with business strategy</li><li>Support project management team and other consultants in the planning, management, and delivery of customer engagements</li><li>Support sales teams with effort estimation, proposal creation and/or review, and other pre-sales activities</li><li>Maintain and acquire advanced level technical certification(s) in assigned area</li><li>Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies</li><li>Coordinate and hand over repeatable processes to remote service teams</li></ul> Requirements: <ul><li>Bachelor’s degree in the field of information technology or an equivalent combination of experience and education</li><li>Current Microsoft 365 certifications</li><li>Knowledge or experience in any of the following additional specialty areas (preferred but not required):</li><li>Large-scale SharePoint Online or OneDrive for Business migrations</li><li>Experience adhering to compliance standards</li><li>Microsoft Power Platform</li><li>Migration to Office 365 workloads from non-Microsoft platforms (Google, Box, Dropbox, etc.)</li><li>Cloud-based identity solutions (Okta, etc.)</li><li>Migration tools: BitTitan, Mover.io, Sharegate, etc.</li><li>Security assessments and best practices</li><li>Knowledge of other Cloud Services would be an advantage</li></ul>

Responsibilities: <ul><li>Hands-on expertise in implementing, consolidating, migrating (cross platform) large complex environments.</li><li>Drive client workshops to demonstrate product capabilities and gather customer requirements.</li><li>Analyze requirements and design technical solutions to meet business goals, objectives and functional/non-functional requirements in alignment with architectural standards.</li><li>Drive Messaging Migration solutions using Microsoft Exchange / Lync / SharePoint / System Center /.Virtualization.</li><li>Work with other team members and leaders, proactively identify and mitigate/resolve risks and issues.</li><li>Migrate, Implement the office 365 environments.</li><li>Experience on Windows PowerShell and AD.</li><li>Users Management and configuration on Office365 Portal</li><li>Foster senior level client relationships and engage with senior level client stakeholders to gather requirements, develop plans and drive solution success.</li><li>Troubleshooting of issues on AD, AD connect, ADFS, Relay Server, Exchange Server, Office365 E3 and EMS E3</li><li>Capture and share best-practice knowledge amongst the messaging solution architect community.</li><li>Act as a technical liaison between customers, service engineering teams and support.</li><li>Ability to understand customer requirements and translate them into reusable technical offerings/solutions</li></ul> Requirements: <ul><li>Must have a degree in Computer Science Engineering or equivalent work experience with over 8+ yearsof relevant work experience,</li><li>Experience working in a Services organization in a consulting capacity is strongly preferred. Experience working on multi-phase global implementations is preferred.</li><li>Having Microsoft Certifications (M365, Azure, SharePoint, .Net) is a plus.</li><li>Experience in delivery complex projects in Messaging and O365.</li><li>Experience with executing quick technical feasibility and proposal development.</li><li>Good understanding of Active Directory.</li><li>Knowledge and experience on Office365 E3, E5 Functionality</li><li class="ql-align-justify">Proficient in Microsoft Power Point, Visio.</li></ul>

Responsibilities : <ul><li>Technology and business enablement advocate to advise the best practice methods in how to utilise IT to drive competitive advantage.</li><li>Provide expert guidance to customers, driving solution architecture, and ensuring solution strategy is optimally aligned with business strategy.</li><li>Ability to develop detailed project plans and work breakdown structures.</li><li>Ability to develop Architecture Specification deliverables that map customer business requirements to solution / technologies.</li><li>Create and implement a solution roadmap and select the right infrastructure and technology platform or product based on in-depth knowledge of one and broad knowledge of other technologies and/or alliance product landscape.</li><li>Able to independently complete solution implementation or application design deliverables.</li><li>Able to learn quickly, and keep pace with the rapid changes in the IT industry particularly in cloud and mobility</li></ul> Requirements : <ul><li>5+ years of customer interaction in a consultant, technical delivery or technical leadership role.</li><li>Must to be certified or working towards Microsoft Office 365 through 70-346: Managing Office 365 Identities and Requirements and 70-347: Enabling Office 365 Services</li><li>Expert knowledge in the following technology areas</li><li>Business Productivity (SharePoint, Skype for Business, OneDrive, SharePoint, Teams)</li><li>Teams Enterprise Voice configuration</li><li>AudioCodes Gateway SBC configuration</li><li>Cloud solutions (Public, Private, Hybrid)</li><li>Advanced knowledge in the following technology areas</li><li>Ribbon (ex Sonus) SBC configuration</li><li>Exchange &amp; Messaging Technologies</li><li>Network and Advanced Security in Office 365</li><li>Information management</li><li>Mobility and WAN</li><li>Identity management</li><li>Desirable skills to have experience around the following:</li><li>Enterprise Mobility &amp; Security (EM+S)</li><li>SCCM &amp; Intune (OSD)</li><li>Citrix</li><li>Skype for Business (Unified Communications &amp; Enterprise Voice)</li><li>Will have experience from all phases of the development lifecycle and of formal approaches to development (Agile, MSF), project management (Prince II, PMP) and service management (ITIL).</li><li>Solid problem solving skills required.</li><li>Excellent verbal and written communication skills as well as strong business acumen.</li><li>Excellent presentation skills as you will be required to present to customers and at conferences.</li><li>Desirable Technical Skills &amp; Certifications:</li><li>70-741: Networking with Windows Server 2016</li><li>70-742: Identity with Windows Server 2016</li><li>70-346: Managing Office 365 Identities and Requirements</li><li>70-347: Enabling Office 365 Services</li><li>70-398: Planning for and Managing Devices in the Enterprise</li><li>70-341: Core Solutions of Microsoft Exchange Server 2013</li><li>MCSA: Office 365</li><li>MCSE: Productivity</li></ul> Other Details : <ul><li>Contribute to the pre-sales activities of the business development team and provide accurate and risk aware input into the estimating and planning processes</li><li>Production of high quality technical documentation (High / Low Level Design Documents)</li><li>Own and manage knowledge sharing within a community (e.g. team, practice, or project).</li><li>Ensure team members support knowledge sharing and re-use requirements of project.</li><li>Must obtain and maintain vendor certifications.</li><li>Experience and desire to work in a technology consulting environment that requires minimal travel.</li></ul>

<div>Responsibilities:</div><div> </div><div><ul><li>The primary responsibility is customer service. Being present and available to clients requiring technical assistance.</li><li>Respond to questions received through emails and calls.</li><li>Learn the fundamental operations of the platforms which are being supported.</li><li>Follow standard Service Desk operating procedures; accurately log all Service Desk tickets using the defined tracking software.</li><li>Become familiar with helpdesk policies and services.</li><li>Other duties as assigned by the Service Manager.</li></ul></div><div> </div><div>Requirements:</div><div> </div><div><ul><li>Serve as the single point of contact for customers related to Microsoft O365 Cloud Support issues.</li><li>Learn and use groundbreaking technologies.</li><li>Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.</li><li>Interact with leading technologists around the world.</li><li>Leverage your extensive customer support experience to provide feedback to internal Cloud Support teams on how to improve our services.</li><li>Drive customer communication during critical events.</li><li>Drive projects that improve support-related processes and our customers’ technical support experience.</li><li>Strong knowledge or demonstrated technical experience in a variety of Exchange Server versions and/or current Outlook or SharePoint versions.</li><li>Knowledge of Office 365 Security &amp; Compliance Features and Authentication protocols.</li><li>Good knowledge of user account administration (Microsoft Office 365 / Microsoft Active Directory).</li><li>Experience supporting O365 applications.</li></ul></div>

Das Aufgabengebiet<ul><li> Du arbeitest in Beratungsprojekte mit und hilfst Deinen Kunden auf dem Weg zu einer optimalen AWS Implementierung.</li><li>Dabei analysierst Du Kundenanforderungen und nimmst diese strukturiert auf.</li><li>Du entwickelst Strategien zur Nutzung von on-premises, hybriden und reinen cloudbasierten AWS Lösungen gemeinsam mit unseren Kunden.</li><li>Du unterstützt unseren Vertrieb in der Pre-Sales-Phase, bei der Angebotserstellung und im Kundengespräch.</li><li>Des weiteren optimierst und entwickelst Du die Lösungen der Kunden weiter.</li></ul> Kenntnisse und Fähigkeiten<ul><li> Du hast fundierte Berufserfahrungen mit Amazon Web Services (AWS).</li><li>Du bringst idealerweise entsprechende und aktuelle Herstellerzertifizierungen mit (z.B. AWS Solution Architect).</li><li>Komplexe Sachverhalte schnell zu erfassen, zu strukturieren und unterschiedlichen Ansprechpartner zu vermitteln stellt für Dich kein Problem dar.</li><li>Deine ausgeprägten Kommunikations- und Präsentationsfähigkeit sowie ein sicheres Auftreten zeichnen Dich aus.</li><li>Du bringst eine sehr gute Kunden-, Dienstleistungs- und Teamorientierung sowie Umsetzungsstärke mit.</li><li>Du bist reisebereit und hast gute Deutsch- und sehr gute Englischkenntnisse.</li></ul>Das haben wir zu bieten<ul><li> Eine Karriere bei einem zukunftssicheren Unternehmen mit einer&nbsp;einmaligen Unternehmenskultur</li><li>Eine&nbsp;top Mitarbeiter-Bewertung&nbsp;auf kununu!</li><li>Einen&nbsp;Firmenwagen nach Deiner Wahl</li><li>Wir bieten Dir die Möglichkeit zum Arbeiten im&nbsp;Homeoffice. Aber auch im Office haben wir&nbsp;keinen Dresscode&nbsp;und du kannst anziehen womit auch immer du dich wohl fühlst.</li><li>Eine Vielzahl an&nbsp;Weiterbildungs- und Entwicklungsmöglichkeiten&nbsp;die sich an Deinen Interessen und Bedürfnissen orientieren</li><li>Wir vertrauen dir!&nbsp;Unsere Arbeitszeiten sind flexibel und werden nicht erfasst</li><li>Eine ausgewogene&nbsp;Work-Life-Balance&nbsp;mit 30 Urlaubstagen und der Möglichkeit zum Sabbatical</li><li>Eine&nbsp;offene Kommunikationskultur&nbsp;sowie vielfältige Möglichkeiten zur aktiven Mitgestaltung und Verantwortungsübernahme</li><li>Ein&nbsp;modernes und faires Vergütungsmodell, das sich an Deiner Qualifikation, Deiner Verantwortung und Deinem Erfolg orientiert</li><li>Mit unserem&nbsp;Mitarbeiteraktienprogramm&nbsp;kannst du auch finanziell an unserem weiteren Erfolg teilhaben</li><li>Umfangreiche&nbsp;Mitarbeiterangebote&nbsp;und legendäre gemeinsame Events</li><li>Eine&nbsp;top technische Ausstattung&nbsp;für Deinen neuen Job!</li></ul>

Responsibilities: <ul><li>Candidate will act as Single Point of Contact (SPOC) as a team for the end users for all IT-Service Desk related topics.</li><li>This includes IT-Infrastructure and Business Applications e.g. Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, etc.</li><li>Register and resolve all IT related 1st level/2nd level incidents and requests.</li><li>NOC Monitoring.</li><li>Windows Imaging/Reimaging Task.</li><li>User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, Skype for Business, MS Team, OneDrive, O365, and other Business Accounts, etc.</li><li>Software Deployment via ENTEO Tool.</li><li>Collection and documentation of best-practice/processes and other technical process.</li><li>Escalation of unresolved or out of team scope tickets to the next level support.</li><li>Ensuring end user satisfaction by providing best in-class customer services</li></ul> Requirements: <ul><li>Service Desk Analyst must have Bachelor degree i.e. BCA, B-Tech or relevant technical Degree or Diploma.</li><li>Should have minimum 3 years of proven experience in 1st &amp; 2nd level support.</li><li>Knowledge and working experience in any one of the following areas and certification will be add-on:</li><li>MS Navision</li><li>Dynamic 365</li><li>SharePoint Online</li><li>PSA</li><li>O365</li><li>OneDrive</li><li>Cisco Meraki</li><li>AWS or Azure basic.</li><li>&nbsp;Experience in NOC Monitoring to proactively monitor and escalate application, system, and network incidents to ensure maximum availability and performance.</li><li>Good knowledge of Server Technologies, Networking, Automation Tool (MS Orchestrator) and Scripting (PowerShell etc.).</li><li>Hands-on experience with Active Directory, User Creation/Deletion etc. Knowledge of Exchange and Skype for Business Management Console, will be add-ons.</li><li>Hands-on experience end user applications e.g. O365, MS Outlook, Skype for Business, MS Team, Anti-Virus, FTP, LAN/WAN, VPN, Citrix, OS/System troubleshooting.</li><li>Strong knowledge in Windows 10 and MS Office client technologies is a must.</li><li>Very good communication skills and command of written and spoken English. Prompt in response to larger audience. Other languages e.g. German, Spanish will be add-ons.</li><li>Knowledge and working experience of Best Practice concept ITIL/ITSM, certification will be add-on.</li><li>Very sound knowledge with IT Remote Support and tools e.g. LogMeIn.</li><li>Experience in monitoring of windows services. Troubleshooting and identifying the errors using event logs.</li><li>Windows server Administration.</li><li>Handling of errors related to servers.</li></ul>

Functional Administrator Enterprise Systems BeneluxA global provider of professional information, software solutions and services who are active in more than 180 countries, impacting millions of people who shape the society of the future is currently looking for a SAP FICO Functional Administrator.In the application triangle, technical and functional management, you are the functional conscience of our applications.You work for our internal customers (Business Units) to provide application support for the critical system landscape. You are a sparring partner for the business analyst, architect, fellow functional managers, external application managers, internal technical application manager and the team manager. The ideal candidate is an experienced functional manager/Information Analyst with a sense of responsibility and who likes to work in a team. What are you going to do?As a Functional Administrator you are responsible for the Financial BackOffice applications such as the SAP FICO module. You are jointly responsible for solving problems according to agreed SLA times;<ul><li>Reproduce errors, problems and/or bugs as part of troubleshooting;</li><li>Monitoring the daily production process flows;</li><li>Provide insight into and advice on design alternatives and their impact on the organization, processes, data and IT.</li><li>Analyzing and solving user questions and preparing reports for further analysis;</li><li>Being able to properly estimate which issues are given priority, looking at, for example, costs or necessity;</li><li>Coordinating maintenance releases;</li><li>You are aware of the functionality of our applications and relevant market developments.</li></ul>As an Information Analyst in an Agile development environment, you are responsible for supporting the business to implement the right changes on time and at the lowest possible cost to support end users in their daily processes.Also you will;<ul><li>Prioritize Change Requests in releases/sprints based on priority, availability of resources and in consultation with Business Analysts, other product owners and supplier</li><li>Support users with their questions and configuration requests;</li><li>Perform the intake of Change Requests and translate the desired changes into requirements, specifications or solutions and record these in the agreed deliverables;</li><li>Prepare reports on user requests and share them for further analysis;</li><li>Ensure the implementation of these solutions, including the associated adjustments in the (functional) documentation;</li><li>Ensure the testing and acceptance of new or changed functionalities within the field;</li><li>Train your colleague Functional Administrators and key users in the use of the new or changed functionality;</li><li>Taking initiatives to simplify and optimize processes and procedures.</li><li>Coordinating the implementation of software on acceptance and production environments with external developers;</li><li>Leading projects (large CRs) within the field;</li></ul> What are we looking at?<ul><li>You have several years of experience in a similar position;</li><li>You have SAP FICO (consultancy) experience;</li><li>You are result-oriented, organization sensitive, communicative, advisory, able to work independently or in a team and you have analytical skills;</li><li>Good command of the Dutch and English language;</li><li>Experience with application development and management processes. Preferably Agile – Scrum;</li><li>You have experience with system testing and also with project and release work;</li><li>Knowledge and experience with ASL/BiSL, ITIL;</li><li>You have knowledge of process and information analysis methods and techniques.</li></ul>

Responsibilities: <ul><li>The role is focused on the Microsoft suite</li><li>The team which you work in provides support services focused on cloud technologies across Workplace, Data Center and Security&nbsp;</li><li>You will be working in a fast-paced environment supporting customers around the world.</li><li>As a Level 1 Associate – Cloud Managed Services you will provide European Time Zone support and work within a team which provides 24x7 technical support for issues that involve our Cloud Support customers.&nbsp;</li><li>You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>If an escalation is needed when troubleshooting, you have the support of Level 2 &amp; 3 as well as the Team Lead</li><li>The team which you work in provides support services focused on Microsoft 365 technologies.</li><li>Apply advanced troubleshooting techniques to provide unique solutions to our customers individual needs</li><li>keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>Follow quality / security process defined for the engagement</li><li>Responsible tp Ensure proper communication and quick resolution of tickets</li><li>Responsible to Drive customer communication during critical events</li><li>Responsible to Take corrective actions based on the customer satisfaction surveys</li><li>Responsible to Work in line with service improvement programs</li></ul> Requirements: <ul><li>Your excellent written English skills will be used to develop &amp; review Knowledge Base Articles and maintain system documentation.</li><li>Minimum of 1 year of experience in M365 support</li><li>Languages: German and English&nbsp;</li><li>Demonstrable experience of working within Large enterprise environments subject to change control as per ITIL best practice</li><li>You have Skilled Level, practical working experience in this area, allowing it to be applied in basic routine situations with minimal guidance or supervision.&nbsp;</li><li>Understanding and supporting M365 core workloads : Exchange Online. Sharepoint, OneDrive , Teams (non UC)</li><li>You have Awareness Level, a general understanding of the capability/skill, but due to minimal practical experience, requires extensive guidance and supervision on:</li><li>Quality of Service and Networking (DNS, QoS, CoS)</li><li>Knowledge of underlying Microsoft Core Infrastructure</li><li>Troubleshooting core Microsoft Security related technologies</li><li>Email integration -able to troubleshoot, within the extent of the admin console and access limitations, Exchange with any existing security and mail gateways the customer may have e.g.&nbsp;</li><li>Mimecast, Barracuda etc</li><li>Mobile Device Management - able troubleshoot Intune policy related issues which may impact customers access to their environment</li><li>Troubleshooting the Desktop clients in terms of their interaction with the core M365 workloads</li><li>Your spoken English language skills will be used for communication with customers as required;</li><li>Using your experience and sound technical knowledge you will assess issues and provide solutions.</li><li>As the technical consultant you are expected to drive issues through to resolution in a timely fashion.</li><li>As a member of this team, you will be expected to, supported and encouraged to keep your skills up to date and develop your deep technical knowledge across M365 by obtaining and maintaining vendor certifications.</li><li>Must be a german Speaking</li></ul>

Responsibilities: <ul><li>Oversight of the Companys transfer pricing matters and partnering with multiple stakeholders to provide support on transfer pricing-related issues</li><li>Handling transfer pricing analysis and reporting</li><li>Managing and preparing transfer pricing documentation to support intra-group transactions in compliance with local regulations</li><li>Conducting a regular internal reviews of transfer pricing policies in accordance with the latest tax regulation developments</li><li>Provide advice on transfer pricing implications for new business initiatives</li><li>Support transfer pricing audits, including responding to tax authorities on matters or queries relating to transfer pricing.</li></ul> Requirements:&nbsp; <ul><li>The candidate should have minimum 8 years’ experience in tax consultant, preferable in big four (KPMG, PwC, EY, or Deloitte).</li><li>The candidate should have deep knowledge about taxation, both ID Tax and International Tax (OECD), as well transfer pricing&nbsp;</li><li>The candidate should have Tax Certification (USKP, brevet, A, B and C)</li><li>The candidate should have experience in dealing with Tax Audit and tight deadline</li><li>The candidate should have experience in managing big team</li></ul>

Senior Technology Implementation Consultant Location: London, UK Hours: Full time – HybridSalary: Competitive&nbsp;Due to expansion our client - a leader in professional information, software solutions, and services for the health, tax &amp; accounting, governance, risk &amp; compliance, and legal &amp; regulatory sectors are currently actively recruiting for a Senior Technology Implementation Consultant to join an established team in London, UK. &nbsp;As part of this role your responsibilities will include but limited to: <ul><li>Perform complex configurations and application modifications to integrate with client workflow using best practices.</li><li>Gather technical specifications that meet the clients business needs and requirements throughout the Technical Design section of the Application Design Document (ADD)</li><li>Manage all software environments including product packaging, client build specifications, and product customizations working with IT infrastructure.</li><li>May serve as an informal resource for colleagues with less experience.</li></ul> To qualify for this role, you should have the following skills:<ul><li>3+ years working in a client-facing or consulting role or other equivalent experience.</li><li>In-depth conceptual and practical knowledge related to technology implementations.</li><li>Successful experience working on large, complex implementations.</li><li>Knowledge of best practices and how to differentiate software capabilities within a competitive market</li></ul> What the role can offer you:The ability to be part of a close-knit, international, supportive team, working in a fun environment, who are passionate about Technology and Innovation We are looking for committed, independent and solution-oriented applicants who want to join us in shaping our future.If you are ready to take that next step in your career and would like to have a discreet discussion about this role, please contact me directly at <a href="mailto:brian.greaves@whitecrowresearch.com" rel="noopener noreferrer" target="_blank">brian.greaves@whitecrowresearch.com</a> or via LinkedIn: <a href="https://www.linkedin.com/in/brian-greaves1987" rel="noopener noreferrer" target="_blank">linkedin.com/in/brian-greaves1987</a> or alternatively, apply now!&nbsp;

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