Application Performance Monitoring Lead Specialist  VP2

Customer Service Representative

HR Director - People & Culture

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Executive Director

Accounts Executive

Responsibilities: <ul><li>Administer and support enterprise monitoring platforms and tools.</li><li>Define and implement monitoring standards, metrics, thresholds, and alerts.</li><li>Develop and maintain monitoring dashboards and reporting solutions.</li><li>Monitor application performance, system health, and service availability across enterprise environments.</li><li>Analyze monitoring data, identify trends, and proactively address potential issues.</li><li>Troubleshoot monitoring platform issues and work closely with support teams to resolve incidents.</li><li>Collaborate with application, infrastructure, and operations teams to improve monitoring coverage and effectiveness.</li><li>Drive continuous improvement initiatives in monitoring and observability practices.</li></ul> Requirements: <ul><li>Minimum 12 years of overall IT experience.</li><li>6-9 years of hands-on experience in Application Performance Monitoring (APM) or Observability.</li><li>Strong administration experience with monitoring tools such as:&nbsp;</li><li>Geneos</li><li>Grafana</li><li>Prometheus</li><li>Dynatrace and/or Datadog</li><li>AWS monitoring services</li><li>Experience creating and maintaining dashboards using Grafana, Power BI, SharePoint, or similar platforms.</li><li>Strong understanding of application performance, availability, capacity, and infrastructure monitoring.</li><li>Experience configuring monitoring rules, thresholds, alerts, and notification workflows.</li><li>Knowledge of incident management and ticketing tools such as Remedy and JIRA.</li><li>Strong troubleshooting, analytical, and stakeholder management skills.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements:&nbsp;<ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>The Director, People &amp; Culture is responsible for leading the People &amp; Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.</li><li>The role is responsible for ensuring the effective delivery of People &amp; Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.</li></ul> Responsibilities: <ul><li>Talent Acquisition, Workforce Planning &amp; Onboarding&nbsp;-Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.</li></ul> <ul><li>Employee Relations, Investigations &amp; Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.</li></ul> <ul><li>Leadership Partnership &amp; People Advisory&nbsp;- Act as the primary People &amp; Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.</li></ul> <ul><li>Employee Engagement, Culture &amp; Employee Experience&nbsp;-Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties</li></ul> <ul><li>Performance Management, Goal Setting &amp; STIP&nbsp;- Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).</li></ul> <ul><li>HR Operations &amp; Employee Lifecycle Management&nbsp;- Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.</li></ul> <ul><li>Talent Reviews, Succession Planning &amp; Leadership Development&nbsp;- Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.</li></ul> Requirements: <ul><li>Strong knowledge of strategic Human Resources management practices.</li><li>Strong knowledge of talent acquisition, workforce planning and organizational development.</li><li>Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.</li><li>Strong knowledge of performance management, talent reviews, succession planning and leadership development.</li><li>Understanding of Tanzanian labour legislation and employment practices.</li><li>Strong stakeholder management, coaching and influencing capability.</li><li>Excellent communication, facilitation and presentation skills.</li><li>Strong planning, analytical and problem-solving capability.&nbsp;</li></ul> Qualification &amp; Job Experience <ul><li>Bachelors Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.</li><li>Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.</li><li>Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).</li><li>Minimum of 10 years progressive Human Resources experience.</li><li>Minimum of 5 years experience in a leadership or Business Partner capacity.&nbsp;</li></ul>

Responsibilities: <ul><li>Ensure compliance and correct implementation of all procedures and to identify solutions to fill the gaps</li><li>Ensure correct instore operations: logistics, administration, AFS</li><li>Ensure the best BOH organization to support sales staff</li><li>Ensure stock inventory /stock take objective results</li><li>Support the stores management role in effectively operating the boutique also in term of ROTA including match to traffic needs.</li><li>Ensure service to clients is properly supported at all times with the right equipment and teamwork flows (including food and beverage, etc)</li><li>Ensure availability of store supplies ( packaging, food and beverage) at all times.</li><li>Ensure online and offline integration</li></ul> Requirements: <ul><li>Proactivity and problem solving attitude</li><li>ability to coordinate back office activities to support sales</li><li>Ability to collaborate with Store Manager and HQ to support business</li><li>High knowledge of retail/ operations procedure to ensure smooth run of the store</li></ul>

Role Description: <ul><li>Looking for a Cargospot System Specialist to support and optimise the Cargospot system across the EMEA region.</li><li>The role will focus on Level 2/3 functional support, troubleshooting, system configuration, business requirements and system enhancements. You will work closely with Operations, Finance, internal Cargospot teams and external technical partners to ensure the system effectively supports business needs.</li><li>Strong hands-on Cargospot experience is essential. Knowledge of billing processes is an added advantage.</li></ul>&nbsp;Responsibilities: <ul><li>Provide Level 2/3 functional support for Cargospot, including troubleshooting and resolution of complex system issues.</li><li>Investigate and manage system support tickets through to resolution.</li><li>Support Cargospot configuration, administration, and functional optimisation.</li><li>Understand business requirements from Operations and Finance and assess how these can be supported within Cargospot.</li><li>Translate business requirements into clear specifications for technical/development teams.</li><li>Coordinate system enhancements, including testing, feedback, and releases.</li><li>Work with external technical partners on system developments and enhancements.</li><li>Support users with Cargospot queries and provide training where required.</li><li>Identify opportunities to improve system functionality, processes, and user experience.</li><li>Support billing and revenue-related requirements, including investigating billing discrepancies and supporting month-end validation.</li><li>Analyse system/data issues and identify trends or opportunities for improvement.</li><li>Work with stakeholders across Operations, Finance, Cargospot and external technology partners.</li><li>Support wider regional applications activities when required.</li></ul>&nbsp;Requirements: Essential: <ul><li>Strong hands-on experience with Cargospot.</li><li>Experience in Cargospot functional support, administration, configuration, or optimisation.</li><li>Good understanding of air cargo operations and processes.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Ability to understand business requirements and translate them into system solutions.</li><li>Experience with system testing and release processes.</li><li>Strong communication and stakeholder management skills.</li></ul>&nbsp;Advantageous: <ul><li>Experience with Cargospot billing, pricing, or revenue-related processes.</li><li>Experience working with external technology/development partners.</li><li>Data analysis, reconciliation, and reporting experience.</li><li>Knowledge of Power BI or Crystal Reports.</li><li>French language skills.</li><li>Experience using AI tools for automation, validation, or anomaly detection.</li></ul>

Responsibilities: <ul><li>High-Speed Stamping Die Design – Hands-on experience in designing and developing high-precision, high-speed progressive dies, including strip layout, component design, tolerance management, die trials, troubleshooting, and prove-out.</li><li>DFM &amp; Product Understanding – Excellent DFM skills with strong knowledge of automotive product drawings, GD&amp;T, and customer specifications, converting product requirements into feasible stamping concepts.</li><li>Die Costing &amp; Project Management – Proficient in die cost estimation covering materials, machining, standard components, and tooling investment, with end-to-end project handling from RFQ and design through validation and PPAP.</li><li>Communication &amp; Negotiation – Strong communication and negotiation skills for effective customer, supplier, and cross-functional coordination, including technical discussions, change management, timelines, and cost negotiations</li><li>Demonstrate a proactive approach and apply lateral thinking to solve problems and improve processes.</li></ul> Requirements: <ul><li>Bachelor’s degree in mechanical engineering</li><li>Post Diploma in Tool design</li><li>Diploma in Tool making</li><li>5 to 10 years of relevant experience.</li><li>Proficient with CAD software – 3D modelling, 2D drafting, and assembly.</li><li>Proficient with MS Office tools.</li><li>Good knowledge in manufacturing processes.</li><li>Good communication skills for stakeholder interaction; proactive and capable of lateral thinking.</li></ul>

Role Description: <ul><li>We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.&nbsp;</li><li>The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.</li><li>The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.</li></ul> Responsibilities: <ul><li>Manage the end-to-end credit control and Accounts Receivable function.</li><li>Oversee city ledger, corporate, travel trade and other receivable accounts.</li><li>Establish, review and monitor credit limits, payment terms and credit facilities.</li><li>Conduct credit assessments and evaluate the financial standing and payment history of customers.</li><li>Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.</li><li>Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.</li><li>Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.</li><li>Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.</li><li>Monitor doubtful debts, provisions and potential credit risks.</li><li>Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.</li><li>Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.</li><li>Ensure compliance with company credit policies, internal controls and audit requirements.</li><li>Support process improvements and implementation of effective credit-control procedures and SOPs.</li><li>Lead, coach and develop the Accounts Receivable/Credit team where applicable.</li></ul> Requirements: <ul><li>6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.</li><li>Strong experience within the hospitality / hotel industry is highly preferred.</li><li>Proven experience managing corporate and high-value customer accounts.</li><li>Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.</li><li>Experience with city ledger and hotel receivables.</li><li>Good understanding of credit policies, payment terms and credit-limit management.</li><li>Strong stakeholder-management and negotiation skills.</li><li>Ability to work closely with Sales, Finance and Operations teams.</li><li>Experience managing or mentoring a team would be an advantage.</li><li>Strong analytical and reporting skills.</li><li>Experience with Opera/SUN or similar hotel finance systems is advantageous.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: Accounts Payable – Third-Party and Staff Claims Processing: <ul><li>Responsible for posting and processing payments for third-party AP invoices and staff claims for two Thailand entities.</li><li>Verify all third-party AP invoices and staff claims to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li></ul> Accounts Payable – Intercompany Processing and Group System (HFM) Biannual Reconciliation: <ul><li>Responsible for posting and processing payments for intercompany AP invoices for two Thailand entities.</li><li>Verify all intercompany AP invoices to ensure approvals and relevant supporting documents are in place according to the DOA before payment.</li><li>Obtain Statement of Accounts from inter-company suppliers and reconcile with AP Aging in SAP B1.</li><li>Resolve any disputes with intercompany suppliers.</li><li>HFM reconciliation: Upload and match HFM transactions.</li></ul> Cashflow &amp; Loan Management: <ul><li>Provide the monthly cash outflow and inflow forecast for review by Senior Accountant.</li><li>Contribute to maintaining adequate cash flow for operations and proactively alert the Senior Accountant of any foreseeable cash flow issues.</li><li>Ensure loan repayments and interest payments are promptly processed according to the due date/payment terms.</li></ul> Tax Related – VAT/WHT: <ul><li>Prepare VAT/WHT filing/certificates/payments for review by Senior Accountant.</li></ul> Accounts Receivable Tasks: <ul><li>Follow up on collections from customers before the due date or when overdue.</li><li>Record AR transactions in SAP.</li><li>Send AR Aging report to Sales and AR incoming report to Senior Accountant monthly.</li><li>Issue AR Credit Notes based on approved CN form.</li></ul> Other Accounting Tasks: <ul><li>Update exchange rates in SAP and perform month-end revaluations.</li><li>Creation/maintenance of customer and vendor records in SAP.</li><li>Prepare and manage bank guarantees.</li><li>Support audits by providing required documents to external and internal auditors.</li><li>Undertake any ad hoc finance assignments as required.</li></ul> Requirements: <ul><li>Degree in Accounting</li><li>Ability to read and communicate in English would be preferred</li><li>Financial Accounting (AP/AR/Tax)</li><li>Administration of intercompany and third-party invoices, as well as staff expense claim payments</li><li>Microsoft Office including Excel and Word</li></ul>

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108 office administration Jobs found

Application Performance Monitoring Lead Specialist VP2

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Executive Director

Accounts Executive

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Skills

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Location

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108 office administration Jobs found

Application Performance Monitoring Lead Specialist VP2

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Stock Operator

Cargospot System Specialist

MFG & Process DVL Engineer 2

Senior Executive - Collections

Executive Director

Accounts Executive

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.