Associate Director - Lead Sustainment, SAP Operations

Associate Director - Lead Sustainment, Commercial Operations

Associate Director - Lead Sustainment, infrastructure Operations & Service Management

Responsibilities: <ul><li>Develop and implement strategies for global sustainment of IT applications and services, ensuring that service levels and objectives are&nbsp;</li><li>met across all regions and business units&nbsp;</li><li>Manage the delivery of IT services to meet the agreed service level agreements (SLAs) and operational level agreements (OLAs)&nbsp;</li><li>Ensure adherence to ITIL processes and standards to achieve operational excellence&nbsp;</li><li>Collaborate with regional and global IT teams, as well as external vendors and service providers, to ensure effective delivery of IT services and support&nbsp;</li><li>for all applications and systems in scope&nbsp;</li><li>Continuously monitor and improve the quality of service delivered&nbsp;</li><li>Managing IT service delivery risks, ensuring that appropriate mitigation strategies are in place.&nbsp;</li><li>Managing IT service delivery budgets, ensuring that costs are controlled&nbsp;</li><li>and aligned with financial goals.&nbsp;</li></ul> Sustainment services:&nbsp; <ul><li>Manage and oversee the application support team responsible for providing round the clock (RTC) support for business-critical applications&nbsp;</li><li>Ensure timely resolution of incidents, problems, and service requests within agreed SLAs&nbsp;</li><li>Develop and maintain an in-depth understanding of relevant business processes and applications&nbsp;</li><li>Work closely with business stakeholders and application owners to ensure applications are meeting business requirements.&nbsp;</li><li>Identify opportunities for optimization and automation of sustainment processes and drive implementation of best practices across the&nbsp;</li><li>organization&nbsp;</li><li>Building a knowledge management culture, promoting a culture of knowledge sharing and collaboration, Monitoring and measuring knowledge management effectiveness on service delivery performance.&nbsp;</li></ul> People Management:&nbsp; <ul><li>Manage, motivate, and grow the sustainment team members&nbsp;</li><li>Conduct regular team meetings, coaching sessions, and performance evaluations&nbsp;</li><li>Identify training needs and develop training plans to enhance team members skills&nbsp;</li><li>Foster a culture of innovation, customer-centricity, and continuous improvement&nbsp;</li></ul> Stakeholder Management:&nbsp; <ul><li>Build and maintain strong relationships with business stakeholders, MSPs, and vendors&nbsp;</li><li>Communicate effectively with stakeholders to manage expectations and address issues&nbsp;</li><li>Represent the IT service delivery team in meetings with business stakeholders and leadership team&nbsp;</li><li>Collaborate with other IT teams to ensure alignment and consistency of IT services delivered to the business.&nbsp;</li></ul> Requirements: <ul><li>Bachelors degree in Computer Science, Information Systems, or related field.&nbsp;</li><li>Masters degree preferred.&nbsp;</li><li>Min 15+ years of experience in delivering similar application support projects for global customers, with expertise in technologies such as SAP&nbsp;</li><li>ECC, SAP S/4HANA, SAP EWM, SAP TPM, Kantar, High Radius, Kronos, RedPraire, BPC and Anaplan.&nbsp;</li><li>Strong background in the consumer goods industry, with deep understanding of relevant business processes and technologies.&nbsp;</li><li>Proven track record of managing complex application support projects, with a focus on meeting or exceeding SLAs and OLAs.&nbsp;</li><li>Experience with ITIL best practices, including incident, problem, and change management.&nbsp;</li><li>Experience managing and developing a team of skilled professionals, with a focus on engagement, productivity, continuous improvement, and&nbsp;</li><li>innovation.&nbsp;</li><li>Strong communication and collaboration skills, with the ability to work effectively with stakeholders, technical support teams, and vendors</li></ul>

Responsibilities: <ul><li>Develop and implement strategies for global sustainment of IT applications and services, ensuring that service levels and objectives are met across all regions and business units&nbsp;</li><li>Manage the delivery of IT services to meet the agreed service level agreements (SLAs) and operational level agreements (OLAs)&nbsp;</li><li>Ensure adherence to ITIL processes and standards to achieve operational excellence&nbsp;</li><li>Collaborate with regional and global IT teams, as well as external vendors and service providers, to ensure effective delivery of IT services and support for all applications and systems in scope&nbsp;</li><li>Continuously monitor and improve the quality of service delivered&nbsp;</li><li>Managing IT service delivery risks, ensuring that appropriate mitigation strategies are in place.&nbsp;</li><li>Managing IT service delivery budgets, ensuring that costs are controlled and aligned with financial goals.&nbsp;</li><li>Manage and oversee the application support team responsible for providing round the clock (RTC) support for business-critical applications&nbsp;</li><li>Ensure timely resolution of incidents, problems, and service requests within agreed SLAs&nbsp;</li><li>Develop and maintain an in-depth understanding of relevant business processes and applications&nbsp;</li><li>Work closely with business stakeholders and application owners to ensure applications are meeting business requirements.&nbsp;</li><li>Identify opportunities for optimization and automation of sustainment processes and drive implementation of best practices across the organization&nbsp;</li><li>Building a knowledge management culture, promoting a culture of knowledge sharing and collaboration, Monitoring and measuring knowledge management effectiveness on service&nbsp;</li><li>Manage, motivate, and grow the sustainment team members&nbsp;</li><li>Conduct regular team meetings, coaching sessions, and performance evaluations&nbsp;</li><li>Identify training needs and develop training plans to enhance team members skills&nbsp;</li><li>Foster a culture of innovation, customer-centricity, and continuous improvement&nbsp;</li><li>Build and maintain strong relationships with business stakeholders, MSPs, and vendors&nbsp;</li><li>Communicate effectively with stakeholders to manage expectations and address issues&nbsp;</li><li>Represent the IT service delivery team in meetings with business stakeholders and leadership team&nbsp;</li><li>Collaborate with other IT teams to ensure alignment and consistency of IT services delivered to the business.&nbsp;</li></ul> Requirements: <ul><li>This role oversees a diverse team which supports business functions which cover our Commercial Operations, which includes Analytics Operations, Digital Marketing Operations, eCommerce (B2B,&nbsp;D2C), Research/Quality and related applications.</li><li>The role requires a bachelor’s degree in Computer Science, Information Systems, Digital Marketing, Analytics, or related fields.&nbsp;</li><li>Masters degree preferred.&nbsp;</li><li>Min 15+ years of experience in delivering similar application support projects for global customers, with expertise in development and support of business applications which leverage a variety of&nbsp;</li><li>Analytics, or digital platform technologies such as AWS Services (Glue, Lambda, etc), Redshift related technologies, Adobe, Google Analytics, Salesforce, and visualization tools such as Tableau&nbsp;or Power BI.&nbsp;</li><li>Strong background in the consumer goods industry, with deep understanding of relevant business processes and technologies.&nbsp;</li><li>Proven track record of managing complex application support projects, with a focus on meeting or exceeding SLAs and OLAs.&nbsp;</li><li>Experience with ITIL best practices, including incident, problem, and change management.&nbsp;</li><li>Experience managing and developing a team of skilled professionals, with a focus on engagement, productivity, continuous improvement, and innovation.&nbsp;</li><li>Strong communication and collaboration skills, with the ability to work effectively with stakeholders, technical support teams, and vendors</li></ul>

Responsibilities: <ul><li>Develop and implement strategies for global sustainment of IT infrastructure and application services, ensuring that service levels and objectives are met across all regions and business units&nbsp;</li><li>Manage the delivery of IT services to meet the agreed service level agreements (SLAs) and operational level agreements (OLAs)&nbsp;</li><li>Ensure adherence to ITIL processes and standards to achieve operational excellence&nbsp;</li><li>Collaborate with regional and global IT teams, as well as external vendors and service providers, to ensure effective delivery of IT infrastructure services and support for all applications and&nbsp;</li><li>Systems in scope Continuously monitor and improve the quality of service delivered&nbsp;</li><li>Managing IT service delivery risks, ensuring that appropriate mitigation strategies are in place.&nbsp;</li><li>Managing IT service delivery budgets, ensuring that costs are controlled and aligned with financial goals.&nbsp;</li><li>Manage and oversee the infrastructure support team responsible for providing round the clock (RTC) support for business-critical infrastructure and applications&nbsp;</li><li>Ensure timely resolution of incidents, problems, and service requests within agreed SLAs&nbsp;</li><li>Develop and maintain an in-depth understanding of relevant business processes, associated applications and infrastructure.</li><li>Work closely with business stakeholders and application owners to ensure infrastructure environments are meeting business requirements.&nbsp;</li><li>Identify opportunities for optimization and automation of sustainment processes and drive implementation of best practices</li><li>Building a knowledge management culture, promoting a culture of knowledge sharing and collaboration, Monitoring and measuring knowledge management effectiveness on service&nbsp;</li><li>Delivery performance.&nbsp;</li><li>Lead a team of infrastructure professionals, providing guidance, mentorship, and support.</li><li>Manage, motivate, and grow the sustainment team members&nbsp;</li><li>Conduct regular team meetings, coaching sessions, and performance evaluations&nbsp;</li><li>Identify training needs and develop training plans to enhance team members skills&nbsp;</li><li>Foster a culture of innovation, customer-centricity, and continuous improvement&nbsp;</li><li>Build and maintain strong relationships with IT and Business stakeholders, MSPs, and product vendors.</li><li>Communicate effectively with stakeholders to manage expectations and address issues&nbsp;</li><li>Represent the Global IT Sustainment Services, India in meetings with business stakeholders and leadership team&nbsp;</li><li>Collaborate with other global IT teams to ensure alignment and consistency of IT services delivered to the business.&nbsp;</li></ul> Requirements: <ul><li>This role oversees a diverse team who deliver Infrastructure operations and IT Service management function, which includes managing the technology infrastructure, specifically&nbsp;</li><li>Focusing on areas such as Database (Oracle, MySQL, SQL, SAP HANA, Redshift), Wintel, Unix/Linux, Multi-Cloud (AWS/Google/Azure), Network (WAN, with expertise in routers), IT Service&nbsp;</li><li>Management (ITSM) tools, monitoring (Splunk, SolarWinds), and automation capabilities.&nbsp;</li><li>15+ years of experience in delivering similar infrastructure support projects for global customers, with expertise in Infrastructure technologies.&nbsp;</li><li>Possess an in-depth understanding and hands-on&nbsp;</li><li>Experience in the following areas:</li><li>Database: Proficient in managing and optimizing database systems, such as Oracle, SAP HANA , MySQL, Microsoft SQL Server, Postgres, Redshift or similar technologies.</li><li>Wintel: Expertise in Windows Server environments, including configuration, administration, and troubleshooting.</li><li>Unix: Strong knowledge of Unix/Linux systems, including shell scripting, system administration, and performance tuning.</li><li>Multi-Cloud: Extensive experience with cloud platforms such as AWS, Google Cloud, and Azure, including architecture, deployment, and management.</li><li>Network: Proficient in designing, implementing, and troubleshooting network infrastructure, including WAN technologies, protocols, and routers.</li><li>Patch Management: Experience with patch and vulnerability management and related tools like Qualys.</li><li>Extensive experience in managing desktop environments, including experience with desktop operating systems (Windows, macOS), hardware, and peripherals.&nbsp;</li><li>Familiarity with desktop management tools and technologies, such as Microsoft System Center Configuration Manager (SCCM) or similar solutions.</li><li>Implement and manage ITSM processes and tools such as ServiceNow to streamline incident management, change management, problem management, and service request fulfillment.</li><li>Implement and enhance monitoring capabilities using tools like Splunk, SolarWinds, Tivoli, or other relevant monitoring tools to ensure proactive monitoring and alerting of infrastructure and applications.</li><li>Familiarity with automation tools and scripting languages.</li><li>Proven track record of managing complex infrastructure support projects, ensuring successful delivery with a focus on meeting or exceeding SLAs and OLAs.&nbsp;</li><li>Experience in collaboration with stakeholders to develop and implement infrastructure strategies aligned with business objectives.&nbsp;</li><li>Evaluate emerging technologies and trends to drive continuous&nbsp;</li><li>Improvement and innovation in infrastructure operations.</li><li>Experience with ITIL best practices, including incident, problem, and change management.&nbsp;</li><li>Certifications in the relevant areas preferred.&nbsp;</li><li>Experience in managing and developing large teams of skilled infrastructure professionals, with a focus on engagement, productivity, continuous improvement, and innovation.&nbsp;</li><li>Strong communication and collaboration skills, with the ability to work effectively with stakeholders, technical support teams, and vendors.</li><li>The role requires a bachelor’s degree in computer science, Information Systems, or related fields. Masters degree preferred.&nbsp;</li><li>Strong background in the consumer goods industry, with deep understanding of relevant business processes and technologies.&nbsp;</li></ul>

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Associate Director - Lead Sustainment, SAP Operations

Associate Director - Lead Sustainment, Commercial Operations

Associate Director - Lead Sustainment, infrastructure Operations & Service Management

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Associate Director - Lead Sustainment, SAP Operations

Associate Director - Lead Sustainment, Commercial Operations

Associate Director - Lead Sustainment, infrastructure Operations & Service Management

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