Customer Quality Engineer

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Lead Quality Automation Engineer

HR Business Partner

AVP, Digital Analytics

Senior Machine Learning Engineer

Senior Digital Marketing Analyst

Customer Quality Engineer (CQE)

Responsibilities: <ul><li>Quality point of contact for Global strategic customer accounts.</li><li>Leads Quality / Reliability interactions with the customer, including regular communication and escalations.</li><li>Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Provides internal and external technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.</li><li>Prepare comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.</li><li>Supports RMA team functions for disposition of non-conforming products.</li><li>Frequent OEM customer contract manufactures onsite investigations within Vietnam and Southeast Asia as needed to review company product, application use case, problem solve and provide solutions</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design qualifications and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.</li><li>Ensures compliance with company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Acts as a liaison between company and the customer for Product Change Notifications and other contractual obligations.</li><li>Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</li><li>Travel within Asia is required to work closely at customer onsite locations and other company locations, including overnight and multi-day trips.</li></ul> Requirements: <ul><li>Bachelor’s Degree with engineering technical focus.</li><li>Minimum 5+ years quality reliability and manufacturing experience working in a regional/global capacity.</li><li>Failure analysis expertise: plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.</li><li>Customer interface quality reliability experience in data center interconnect technology.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use Lean Six Sigma,8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&amp;R and experience with application FMEAs.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>Experience in core processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.</li></ul>

Responsibilities: <ul><li>Lead Media Health Manufacturing activities for DRAM, Interface Die, and stacked HBM products.</li><li>Optimize manufacturing test coverage for current and future HBM architectures and process nodes.</li><li>Develop, validate, characterize, and qualify next-generation HBM products.</li><li>Support design verification and circuit debug using CAD tools and Verilog simulations.</li><li>Improve manufacturing yield, reduce test time, and optimize device reliability.</li><li>Drive root-cause analysis and resolution of manufacturing test flow, qualification, and RMA issues.</li><li>Promote innovation in Design-for-Test (DFT), manufacturing strategy, and test optimization.</li><li>Mentor engineers and develop technical and project management capabilities within the team.</li><li>Lead technical decision-making, risk analysis, and project prioritization.</li><li>Collaborate with Fab, HBM Technology Development, Design, System Development, Test Solution Engineering, and Quality/Reliability teams.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree in Electrical &amp; Electronics Engineering.</li><li>8+ years of semiconductor industry experience with Product Engineering experience preferred.</li><li>Strong leadership, circuit analysis, and root-cause problem-solving skills.</li><li>Knowledge of statistics, scripting, and data analysis tools.</li><li>Ability to adapt to technical leadership and people leadership responsibilities.</li><li>Proven collaboration across cross-functional engineering organizations.</li><li>Strong accountability, communication, and presentation skills.</li><li>Passion for mentoring and developing engineering talent.</li><li>Willingness to work onsite in Singapore and travel internationally (US, Taiwan, Japan).</li></ul>

Role Description: <ul><li>We are seeking an experienced Lead Quality Automation Engineer to join our growing Quality Engineering practice in Leeds.&nbsp;</li><li>This role is suited to a highly technical Quality Engineer who enjoys solving complex engineering challenges while working directly with clients across multiple industries.&nbsp;</li><li>You will play a key role in designing automation solutions, driving engineering best practices, mentoring team members, and helping organisations modernise their quality engineering capabilities.&nbsp;</li><li>As a Lead Quality Automation Engineer, you will remain hands-on with automation development while providing technical leadership across delivery teams.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Design, develop and maintain scalable automated testing frameworks for enterprise applications.&nbsp;&nbsp;</li><li>Deliver high-quality automation solutions using modern testing tools and object-oriented programming languages.&nbsp;&nbsp;</li><li>Work collaboratively with software engineers, architects, product owners, and business stakeholders throughout the software development lifecycle.&nbsp;&nbsp;</li><li>Champion Shift-Left Quality Engineering practices by embedding testing early in the development process.&nbsp;&nbsp;</li><li>Analyse application source code to identify defects, improve test coverage, and support overall software quality.&nbsp;&nbsp;</li><li>Contribute to Continuous Integration and Continuous Delivery (CI/CD) pipelines to enable efficient automated testing.&nbsp;&nbsp;</li><li>Apply AI-assisted engineering tools and Generative AI technologies to improve testing efficiency and engineering productivity.&nbsp;&nbsp;</li><li>Provide technical leadership, mentoring, and guidance to junior engineers and project teams.&nbsp;&nbsp;</li><li>Support clients in adopting modern Quality Engineering practices and continuous improvement initiatives.&nbsp;&nbsp;</li><li>Participate in technical discussions, solution design, and engineering governance activities.&nbsp;&nbsp;</li></ul> Requirements: <ul><li>Proven experience in Quality Engineering and Test Automation within enterprise environments.&nbsp;&nbsp;</li><li>Hands-on experience developing and maintaining automation frameworks.&nbsp;&nbsp;</li><li>Strong programming experience in one or more object-oriented languages such as Java, Python, C#, JavaScript, or TypeScript.&nbsp;&nbsp;</li><li>Experience with modern automation frameworks such as Playwright, Selenium, or equivalent.&nbsp;&nbsp;</li><li>Experience working with cloud platforms including AWS, Microsoft Azure, or Google Cloud Platform.&nbsp;&nbsp;</li><li>Good understanding of Continuous Integration and Continuous Delivery (CI/CD) principles.&nbsp;&nbsp;</li><li>Experience working with AI productivity tools such as GitHub Copilot, Claude, or similar technologies.&nbsp;&nbsp;</li><li>Strong understanding of software development lifecycle (SDLC) and Shift-Left Testing methodologies.&nbsp;&nbsp;</li><li>Excellent communication and stakeholder management skills with the ability to work directly with clients.&nbsp;&nbsp;</li><li>Demonstrated ability to work independently while managing multiple priorities.&nbsp;&nbsp;</li></ul> Preferred Qualifications&nbsp; <ul><li>Commercial experience implementing Generative AI solutions within Quality Engineering.&nbsp;&nbsp;</li><li>Experience working within consulting or professional services organisations.&nbsp;&nbsp;</li><li>Knowledge of Agentic AI concepts.&nbsp;&nbsp;</li><li>Familiarity with LangChain and LangGraph.&nbsp;&nbsp;</li><li>Experience mentoring engineers and providing technical leadership.&nbsp;&nbsp;</li><li>Exposure to both public and private sector projects.&nbsp;&nbsp;</li></ul> Personal Attributes&nbsp; The successful candidate will demonstrate:&nbsp; <ul><li>Strong analytical and problem-solving skills.&nbsp;&nbsp;</li><li>Excellent verbal and written communication abilities.&nbsp;&nbsp;</li><li>Adaptability in fast-paced consulting environments.&nbsp;&nbsp;</li><li>A continuous learning mindset with evidence of ongoing professional development.&nbsp;&nbsp;</li><li>A collaborative approach with the ability to influence technical and non-technical stakeholders.&nbsp;&nbsp;</li></ul> Working Arrangement&nbsp; <ul><li>This role follows a hybrid working model with an expectation of approximately two to three days per week onsite, depending on client requirements.&nbsp;</li><li>Some travel to client locations may be required.&nbsp;</li></ul> Security Requirements&nbsp; <ul><li>Candidates must either hold Security Clearance (SC) or be eligible to obtain SC Clearance in accordance with UK Government requirements.&nbsp;</li></ul>

The Opportunity <ul><li>Reporting into the Senior HRBP and forming part of a wider HR team, this role will support a large manufacturing operation within a global matrix business environment.</li><li>The successful candidate will partner with stakeholders across both operational and leadership populations, supporting the full employee lifecycle while helping drive engagement, performance, organisational effectiveness, and people strategy initiatives.</li><li>The environment is established and operationally complex, so this role would suit someone comfortable working within ambiguity, influencing stakeholders, and navigating legacy cultures and ways of working.</li></ul> Responsibilities: <ul><li>Partner with managers and leaders across the business on all HR matters</li><li>Support complex Employee Relations activity including disciplinary, grievance, absence and performance management</li><li>Drive talent management, succession planning and workforce planning initiatives</li><li>Support organisational change and transformation activity where required</li><li>Coach and influence stakeholders across operational and leadership teams</li><li>Support employee engagement and organisational development initiatives</li><li>Work collaboratively within a wider HRBP and Shared Services structure</li><li>Provide commercially focused HR support aligned to business objectives</li></ul> Requirements:&nbsp;Candidate Profile <ul><li>We are looking for an up-and-coming HR professional with strong generalist HRBP capability and experience operating within fast-paced operational environments.</li><li>Candidates should ideally have:</li><li>HR Business Partner / Generalist HR experience</li><li>Strong Employee Relations capability</li><li>Experience supporting operational and shop-floor workforces</li><li>Strong stakeholder management and influencing capability</li><li>Experience within matrix or complex organisations</li><li>Commercial awareness and resilience</li><li>CIPD qualification desirable but not essential</li></ul> Additional Information <ul><li>Location: Wolverhampton</li><li>Hybrid working: 3–4 days onsite</li><li>No visa sponsorship or relocation support available</li><li>Candidates must be eligible to work in the UK and able to obtain baseline security clearance.</li></ul>&nbsp;&nbsp;

Responsibilities: <ul><li>Lead and deliver Digital Measurement Analytics for Digital Platforms in Agile methodology to drive digital data strategy that includes collection &amp; validation of data and reporting.</li><li>Partner with onsite Stakeholders and various process owners in marketing, technology and digital teams to plan and implement strategic priorities.</li><li>Present analytical results and actionable recommendations to key stakeholders on a recurring cadence, and propose innovative analytics solutions to drive business growth and enhance the customer experience.</li><li>Responsible for team’s effective communication, project deliverables, coaching team on adhering to expected timelines, accuracy &amp; compliance with meticulous project management.</li><li>Lead internal initiatives, perform other duties and/or special projects, as assigned.</li></ul> Requirements: <ul><li>Degree in Statistics, Mathematics, Economics, Engineering, or any other quantitative streams with 4+ years of hands-on relevant Analytics experience.</li><li>Minimum 6+ years of relevant work experience in lieu of specified degree.</li><li>2+ years of experience in Digital or Web Analytics Domain utilizing tools such as Adobe or Google Analytics and 2+ years of experience in SAS or SQL.</li><li>1+ years of Experience in Managing People, Coordinating work, Supervising, Evaluating performance and ensuring employees are trained.</li><li>Minimum 1+ years of experience in Data visualizations tools such as Tableau to drive insights.</li><li>Excellent oral and written communication skills with ability to collaborate, articulate and present solutions cutting across functional/agile teams in a simple yet compelling manner</li></ul>

Role Description: <ul><li>Working closely with the Data Scientists and be responsible for implementing large language models (LLMs) based applications, working with proprietary and open-source Models as well as popular frameworks such as Lang Chain to ensure seamless integration and deployment.</li></ul> Responsibilities: <ul><li>Building standalone applications that interact with LLM models.</li><li>Building RAG-based applications.</li><li>Understanding of Vector DBs like Solr for LLM based applications</li><li>Integrate models with existing systems and APIs.</li><li>Implement production quality ETL jobs</li><li>Preprocess and manage data for training and deployment.</li><li>Collaborate with cross-functional teams to define, design, and ship new features.</li><li>Write clean, maintainable, and efficient code.</li><li>Document development processes, code, and APIs.</li></ul> Requirements: <ul><li>Degree in Computer Science, Data Science, or related field.• Proven experience in building customer facing ML based APIs</li><li>Mexico City–based (or nearby), available to work onsite 2 days per week at Glorietadel Ahuehuete, Reforma.</li><li>Experience in developing applications that are scalable to handle TBs of data</li><li>Strong knowledge of API integration (RESTful, GraphQL).</li><li>Experience with data preprocessing, SQL, and NoSQL databases as well as vector stores (e.g., Postgres, MySQL, Solr, Elasticsearch/OpenSearch, etc.).</li><li>Familiarity with deployment tools (Docker, Kubernetes).</li><li>Experience with DevOps tools like Jenkins, Terraform, Cloud Formation templates is highly preferred.</li><li>Excellent problem-solving and communication skills.</li><li>Experience with Spark/Hadoop, EMR or any other Big Data technology would be a plus</li><li>Experience working on agents is considered a good-to-have</li><li>Familiarity with agents, even through courses Work in a way that works for you We promote a healthy work/life balance across the organization..</li></ul> Other Information: These are some of the benefits we are delighted to offer: <ul><li>Private Medical/Dental Plan.</li><li>Savings Fund.</li><li>Life Insurance.</li><li>Meal/Grocery Voucher.</li><li>We offer an appealing working prospect for our people.</li><li>With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.</li><li>Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive Working for you.</li><li>We know that your well-being and happiness are key to a long and successful career.</li></ul>

Role Description: <ul><li>The Senior Digital Marketing Analyst is responsible for elevating digital experience, improving website navigation &amp; content findability, and driving search performance (onsite search, SEO, GEO) for the DDN business.</li><li>This role focuses on continuous digital experience optimization—identifying customer journey insights, improving content discoverability, increasing engagement, and partnering across COE, product, sales, and engineering teams to ensure DDN delivers an excellent digital experience for target customers.</li><li>In addition, this analyst will also support execution of DDN’s Account-based Marketing and Account-based Experience strategies.</li><li>The ideal candidate brings experience in web experience management, SEO, website &amp; customer journey analytics, digital UX improvements (ABM experience is a plus)—with a strong bias for data driven decision making and cross functional collaboration</li></ul> Responsibilities: 1. Website &amp; Digital Experience Ownership <ul><li>Own and manage DDN pages on client website, ensuring content clarity, navigation ease, and improved user experience.</li><li>Lead Digital Experience Enhancement Programs for DDN, including strategic planning, execution and measurement.</li><li>Identify and implement enhancements across customer journeys to improve engagement, path to product, and conversion.</li><li>Partner with COE for overall client website enhancements</li></ul> 2. Search &amp; Findability&nbsp; <ul><li>Lead search optimization efforts (internal client website search + external SEO/GEO) to improve content discoverability and product visibility.</li><li>Conduct keyword research, search insights analysis, and content optimization to increase targeted traffic.</li><li>Partner with COE Search and Product Data teams to improve taxonomy, product data quality, and metadata.</li></ul> 3. Digital Insights &amp; Customer Journey Analytics&nbsp; <ul><li>Analyze digital behavior using Adobe/Google Analytics to identify friction points and recommend improvements.</li><li>Develop insights dashboards and regular reporting on engagement, conversions, and client website performance.</li><li>Drive data driven recommendations to influence content strategy, navigation design, and digital channel optimization.</li></ul> 4. Cross Functional Digital CX Programs&nbsp; <ul><li>Partner with Product, Engineering, Sales and COE to align and execute digital experience improvement programs.</li><li>Support ABM and campaign teams by ensuring landing pages, product pages, and navigational flows are optimized for target personas.</li></ul> 5. Promotion &amp; Engagement Support <ul><li>Support digital promotions, sample campaigns and pipeline generation programs through website/UI enhancements.</li><li>Monitor client performance regularly and proactively suggest tests or improvements (A/B testing, content structure, CTA updates).</li></ul> Requirements: Qualifications <ul><li>Bachelor’s degree or above in Digital, Marketing or related field.</li><li>8+ years of experience in digital experience/marketing (B2B preferred).</li><li>Hands‑on experience with:</li><li>Website CMS (AEM preferred)</li><li>Analytics platforms (Adobe Analytics, Google Analytics)</li><li>SEO/SEM tools (SEMrush, Google Ads, Search Console)</li><li>UX research, customer journey mapping</li><li>HTML code is a plus</li><li>Strong analytical mindset with ability to translate insights into concrete actions.</li><li>Excellent communication and collaboration skills with experience influencing cross‑functional stakeholders.</li><li>Self‑driven, detail‑oriented, and comfortable working in a matrixed and fast-paced global organization.&nbsp;</li></ul>

Responsibilities:﻿ <ul><li>Serve as the main contact for customer complaints and quality issues—coordinate root cause analysis and corrective actions (8D, CAPA), ensuring robust and timely responses.</li><li>Monitor complaint trends, DPPM, COPQ, warranty returns, and initiate improvement initiatives when necessary</li><li>Investigate internal and supplier quality issues; lead supplier audits, performance evaluations, process audits, and enforce corrective measures</li><li>Review customer contracts and quality requirements (PPM targets, FAI demands, Q-certifications); communicate deviations and ensure alignment across internal teams.&nbsp;</li><li>Conduct onsite visits to customer plants and supplier locations for quality discussions, complaint containment, and relationship building</li></ul> Requirements: <ul><li>Must have experience in the automotive industry (Tier 1 or Tier 2).</li><li>Familiarity with quality management for connectors, harnesses, and cable products is preferred (but not mandatory).</li><li>Approximately 5 years, ideally under 30 years of age, with growth potential.</li><li>Familiarity with customer quality complaint handling processes.</li><li>Proficiency in quality tools (e.g., 8D, 5 Whys, FMEA).</li><li>Preference will be given to candidates with AQE/PQE experience.</li><li>Working proficiency in English is a plus.</li><li>Associate degree or higher; a bachelors degree is preferred.</li></ul>

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8 onsite Jobs found

Customer Quality Engineer

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Lead Quality Automation Engineer

HR Business Partner

AVP, Digital Analytics

Senior Machine Learning Engineer

Senior Digital Marketing Analyst

Customer Quality Engineer (CQE)

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8 onsite Jobs found

Customer Quality Engineer

Principal Engineer/MTS – Member of Technical Staff, HIG-HBM Product System Engineering (Media Health

Lead Quality Automation Engineer

HR Business Partner

AVP, Digital Analytics

Senior Machine Learning Engineer

Senior Digital Marketing Analyst

Customer Quality Engineer (CQE)

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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