Transformation Roles

Operation Director / Manager

Cash and Trade Processing Analyst

Head of Transaction Management

Online Operation Manager Maghreb

Digital IT Service Delivery Manager

Supply Chain Manager

Process Engineer- Hydrogen/Hydrotreating

Retail IT Operations Transformation Manager 

Polyolefins Technology Specialist

Role Description: <ul><li>The Audit Manager (Technology Infrastructure) will be based in Singapore reporting to the APAC Senior Audit Manager TCTP TI (Technology, Change and Third Parties – Technology Infrastructure) with applicable local matrix reporting.</li><li>The position contributes to the scoping and execution of the overall audit process and delivery of the audit plan for the global TI audits.&nbsp;</li><li>The candidate should possess in-depth knowledge of technology infrastructure such as server and workstation Operating Systems, database management systems, middleware including web-servers, storage systems, voice and data networks, data-protection and cybersecurity infrastructure, data centre operations, IT General Control processes including Information Security along with related risks and controls and technology auditing</li></ul>&nbsp;Responsibilities: <ul><li>Understand and grasp the audit methodology, corporate standards, and internal control processes</li><li>Execute audit assignments through effective collaboration with the regional or global audit teams within budgeted timelines and costs</li><li>University Degree (preferably Engineering or IT related)</li><li>At least eight years of experience of auditing or managing IT infrastructure systems in a medium to large scale environment (preferably in Banking sector) with strong understanding of IT infrastructure risks, controls, and regulations, and project management.</li><li>Preferred to possess subject matter expertise in one or more technology infrastructure disciplines and a strong technology infrastructure knowledge, with a sound understanding of the financial services provided by Company,especially those associated with the ASPAC region</li><li>Demonstrated analytical ability to identify and articulate emerging risks, control issues, and business impact to identify root cause and recommending solutions.</li></ul>&nbsp;Requirements: <ul><li>Strong in written and assertive verbal English communications along with effective interpersonal and negotiation skills.</li><li>Relevant professional qualifications such as Certified Information Systems Auditor (CISA), Certified Information Systems Security Professional (CISSP) preferred.</li><li>Experience in designing or using Computer Assisted Audit Tools and Techniques (CAATTs)&nbsp;</li><li>Willingness to travel (approx. 25% annually) within APAC or globally</li><li>Lead and execute technology audits by identifying key risk and controls, develop and execute control assessment plans, draft control issues and present them to the technology management, discussing practical solutions</li><li>Through the Business Monitoring process, monitor the risk and control environment of the technology infrastructure operations in the assigned audit entities including emerging risks</li><li>Develop and maintain effective relationship with the business management through effective communication skills with a no-surprises approach&nbsp;</li><li>Assess impact of applicable regulations to the technology processes and adequacy of controls for compliance</li><li>Good knowledge of the modern banking technology systems with awareness of the applicable regulatory requirement</li></ul>

Role Description: <ul><li>Job Title : Operations Director</li><li>Division / Department : Packaging</li><li>The Operations Directors objective is to ensure that the packaging facility operates efficiently, effectively, and safely to meet customer demand and quality standards, while also maximizing profitability and minimizing waste.</li></ul> Responsibilities: <ul><li>Develop and implement operational strategies to ensure the efficient and effective operation of the packaging facility.</li><li>Manage production schedules and ensure that products are manufactured to meet customer demand and quality standards.</li><li>Oversee the implementation of safety and environmental policies to ensure compliance with relevant regulations and standards.</li><li>Manage the budget for the operations department, including identifying cost-saving opportunities and implementing cost control measures.</li><li>Identify areas for process improvement and implement changes to increase efficiency and reduce waste.</li><li>Manage a team of employees, including providing training and development opportunities and fostering a culture of teamwork and collaboration.</li><li>Develop and maintain relationships with key suppliers and vendors to ensure the timely and cost-effective delivery of materials and equipment.</li><li>Work closely with other departments, such as sales, marketing, and finance, to ensure that production goals are aligned with overall business objectives.</li></ul> Requirements <ul><li>15+ years of experience</li><li>Distinction between the various types of packaging – flexo, corrugated or folding&nbsp;</li></ul>

Responsibilities: <ul><li>Process all regular, restricted and legal transfers; which include processing of payments, receivables, trade transactions, liquidity flows and wholesale card activity</li><li>Ensure transactions are processed efficiently, act as a SME (subject matter expert) and recommend process improvements</li><li>Evaluate and recommend solutions to problems through data analysis, technical experience and precedent</li><li>Anticipate and respond to requests for deliverables with internal and external clients and vendors</li><li>Contribute to and collaborate with cash &amp; trade operations projects as needed</li><li>Develop comprehension of how the cash &amp; trade operations team interacts with others in accomplishing objectives</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding the group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.</li></ul> Requirements: Qualifications: <ul><li>Previous relevant experience preferred</li><li>Fundamental comprehension of financial industry regulations</li><li>Effective verbal and written skills</li><li>Effective communication and analytical skills</li><li>Mandarin communication is required</li></ul> Education: <ul><li>Bachelor’s/University degree or equivalent experience</li></ul>

Responsibilities: <ul><li>Develop and implement business initiatives, client solutions, or projects affiliated with securities and derivatives settlement</li><li>Solve complex inquiries, conduct discovery and complete due diligence activities for client requests</li><li>Provide detailed analysis of escalated issues when necessary and recommend actions for resolution</li><li>Contribute to processing standards and expectations for securities and derivatives processing teams</li><li>Develop and implement business plans, policies, and procedures that offer solutions and cost saving opportunities</li><li>Manage daily performance related to securities and derivatives post-settlement activities of operations processes</li><li>Propose solutions to implement settlement process improvements, client service enhancements, or overall technology enhancements</li><li>Coordinate with internal and external clients to assess service quality and identify areas for improvement</li><li>Act as an advisor to new/junior staff</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding the group, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li></ul> Requirements: <ul><li>6-10 years of relevant experience</li><li>Required licensing/registration: Series 9</li><li>People management experience</li><li>Consistently demonstrates clear and concise written and verbal communication skills</li></ul> Education: <ul><li>Bachelor’s Degree/University degree or equivalent experience</li><li>Master’s degree preferred</li></ul>

Role Description:&nbsp; <ul><li>The purpose of the online operations manager is to drive IQOS online commerce channels’ [owned eCommerce iqos.com, marketplaces, Q-commerce] strategy and operations.</li><li>The online operations manager works closely with marketing, portfolio, consumer experience, call center, external partners (LSP, marketplaces, ..) and channels teams to enhance customer experience, increase acquisition, and maximize profits.</li><li>While ensuring smooth functioning and optimal performance of the existing online ecosystem, the online operations manager keeps exploring new online channels to extend IQOS footprint and increase online acquisition.</li><li>This strategic role in the Smoke Free Product Maghreb organization is a highly operational, self-directed, and hands-on role that demands strong people supervision, strict discipline, obsessive attitude towards problem solving and aggressive focus on the continuous improvement of workflow processes.</li></ul> Responsibilities: <ul><li>Ecommerce strategy: Developing and implementing an ecommerce strategy that aligns with the companys overall business goals and objectives.</li><li>Team management: Building and managing a team of ecommerce channels. It includes hiring, training, coaching, and managing performance of the operations teams (dedicated contractors, delivery agents, back-office agents, logistics agents, ...)&nbsp;</li><li>Budget management: Managing the budget for ecommerce, including forecasting, tracking spending, and reporting on budget reviews exercises.&nbsp;</li><li>KPIs management: Identifying and tracking key performance indicators (KPIs) for ecommerce operations, including sales performance, Net Promoter Score (NPS), SLAs and other operational KPIs (compliance rates, IQOS device registration...)&nbsp;</li><li>Partners management: Managing relationships with third-party vendors and logistics providers, including negotiating contracts, monitoring service levels, and resolving any issues that may arise.</li><li>Products management and listing: Managing the product catalog for both IQOS devices and accessories, ensuring accurate and up-to-date product information, optimizing product listings for search engine visibility and customer experience, and overseeing product promotions and discounts.</li><li>Campaigns management: collaborating with marketing, paid media, and consumer experience teams to develop and execute ecommerce campaigns.</li><li>IT systems support and usage: Configuring, managing and using the ecommerce platform and other internal IT systems and partners systems and liaising with IT support teams to ensure smooth operation.</li><li>Ensuring compliance with legal and regulatory requirements, such as data privacy laws, consumer protection regulations, and tax laws.</li><li>Ensure operational compliance with designed processes, including - but not limited to - Age verification and Data Consent collection.&nbsp;</li><li>Managing inventory levels, forecasting demand, and optimizing stock levels to minimize stockouts and overstocking.</li><li>Manage any ad hoc requests coming from customers via our Call center team</li></ul> Requirements:&nbsp; <ul><li>At least 10 years work experience, including ideally a min of 5 years-experience in ecommerce operations (Ecommerce website, Marketplaces such as Jumia, Glovo, …), preferably in a managerial role</li><li>Experience in managing budgets, KPIs, and vendor relationships</li><li>Experience in managing ecommerce campaigns and optimizing product listings</li><li>Experience in IT systems configuration and management</li><li>Experience in logistics and supply chain management</li><li>Additional experience or qualifications that may be beneficial include a degree or certification in business administration, marketing, or a related field, experience in a specific industry or market, and knowledge of emerging ecommerce trends and technologies.</li></ul>

The role:The Digital IT Service Delivery Manager will be responsible for cross domain applications operation including E-commerce(Salesforce), CRM(CPRV), Digital Marketing(Sitecore) across NA&amp;SAPMENA all markets, as well as taking care of O+O data integrity from frontend to backend for maintaining brand image.This role is not only govern operation vendors to provide daily IT operation support to business users, but also requires very hands on for resolving and preparing incident report for critical/P1 incidents, always acts as the SPOC(Single Point of Contact) from Zone IT &nbsp;Operation team to manage business requirements and expectation to IT Support.This role need to work closely with project team for new project transition including optimize the process of handover, re-define knowledge sharing checklist, review and share critical incidents post go-live or under AMS operation scope. This role will also need to work closely with the none digital domain IT SDMs for providing one IT operation support, including but not limited to Infrastructure, Security, Network and Integration, as well as local digital IT counterparts, Global IT and CDMO, platform support teams. &nbsp;Responsibilities:-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Take the responsibility for all incidents and service requests backlog management post project go-live.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure all projects well handed over from delivery to operation vendor with the right governance from Zone IT.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Set up from scratch or optmize exiting process to govern operation vendors provide IT support within aligned SLA per SOW.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactive to drive or initial discussion with internal or external teams to align cross domain support process.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for providing consistent monthly/quartly IT operation report to local team and share through IT webinar or email notification.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Responsible for inbound and outbound data monitoring (API &amp; batch file both) governance, ensure E2E data quality management take in place across all ecosystems.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Host regular meeting with local team, understand business pain points and address their concern, engage operation vendor to address issue in a timely manner.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Define and align holiday season support process during Double11, Double 12, X-Mas, Black Friday and New Year.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Hands on or lead the teams support critical/P1 incidents, including but not limited to find root cause and resolve the issue permanently or set up monitoring process to prevent it happening again.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ensure timley notification will be sent/updated to all stakeholders when critical/P1 issue happens or planned/unplanned downtime.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Account Request management including creation/modification/deactivation and audit support.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Make sure in-scope applications/websites stability and availability, and improve user satisfaction on the IT operation we provided.-&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Follow global standard ITSM policy and streamline to NA&amp;SAPMENA zone, such as move ITSM tool from Jira to SNOW for all in-scope digital applications.&nbsp;&nbsp; Requirements :·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;At least 5 years digital IT operation experience in multicultural company, preferably with the knowledge of Salesforce, GCP, Tealium platforms support.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;With the mindset of continuous improvement from process governance perspective for leading operation vendors provide contingency IT support.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good communication skill in managing key business stakeholders requirements and expectation, and work closely with the other internal/external teams.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Good time management skill to handle multiple tasks in an aglitiy way.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Ability to govern operation vendors to manage the high tickets backlog and address high priority tickets.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Proactive and self-motivated person, a good team player.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Excellent English Read/Write Skills.·&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;ITIL certification is must and PMP certification is preferred. &nbsp;

Responsibilities: <ul><li>Coordinate with Thailand Export team (IB) for import shipment Monitor and update import daily</li><li>Manage importation cost and process improvement</li><li>Work closely with customs broker for customs clearance of imports and other concerns.</li><li>Freight forwarder/customs broker sourcing, KPI set up and evaluation.</li><li>Facilitate renewal of import accreditation Manage over all warehouse operation Resource management e.g. labor, operation cost Timely warehouse operation report such as in-outbound, stock report</li><li>Manage customer processing e.g. order management, preparation Damage and lost control and investigation</li><li>Handle transportation &amp; logistics tasks</li><li>Monitor and coordinate with Warehouse Supervisor for deliveries for clients</li><li>Investigate customer claims cause from transportation and coordinate with trucking service provider</li><li>Transportation cost management included cost saving program, sourcing of new trucking</li><li>Provision of local distribution both in land and inter-island transportation</li><li>Manage Demand Supply Planning Demand plan and consolidate the things Working with HQ S&amp;OP team for demand and supply plan</li></ul> Requirements: <ul><li>Bachelor’s degree with strong numerical and analytical skills.</li><li>Able to draw insights from complex data</li><li>At least 7 years of experience in Supply Chain functions, preferably a balanced mix of consulting and industry experience</li><li>Experience of import and export process</li><li>Ability to quickly identify business challenges and focus on delivering results and generating business value across different supply chain functions</li><li>Experience team management</li><li>Excellent written and verbal communication skills in English</li></ul>

Role Description: <ul><li>We occupy a unique position in the global energy industry.</li><li>We are the worlds largest producer of hydrocarbons (oil and gas), with the lowest upstream carbon intensity of any major producer.</li></ul> Responsibilities: <ul><li>Perform in-depth plant monitoring and optimize performance of Hydrogen/Hydrotreating units by overseen unit’s operation and economics losses.</li><li>Issue detailed reports to recommend changes supported by simulation models’ result to optimize unit operation.</li><li>Lead unit operations troubleshooting and investigating off-spec. products and plant trips/ upsets and manage the required deliverables.</li><li>Support Operations during turnaround and unplanned Shutdowns / Startups by understanding the unit operating conditions and transient effects to recommend operations improvements</li><li>Perform specific tasks such as, but not limited to catalyst forecast/ evaluation, test runs, de-bottlenecking studies, due-diligence assessment, enhancement studies, HAZOP studies.</li><li>Lead process safety management overseeing HAZOP, PSR, SIL, PSSR, QRA, and Alarm Rationalization. Lead HAZOP/Process Safety Reviews of plant operations as well as new modifications.</li><li>Manage long and short-term projects by proposing major projects to improve safety, reliability and profitability.</li><li>Prepare design requests, budget justifications and detailed implementation plans for economically justifiable projects.</li><li>Also, develop detailed engineering design packages for in-house process-oriented projects and follow up on implementation.</li></ul> Requirements: <ul><li>You must hold a Bachelor degree in Chemical Engineering from a recognized and approved program. An advanced degree is preferred.</li><li>You should have a minimum of 15 years total refinery process units experience (process engineering and operations) with at least 10 years’ experience in handling Hydrogen/Hydrotreating units.</li><li>Exposure to different licensor technologies for Hydrogen/Hydrotreating is essential.</li><li>Certified PHA/HAZOP leader.</li><li>Familiarity and understanding of the best practices, design principles, international engineering standards and specifications relevant to operation of the concerned process units</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Responsibilities : <ul><li>Candidate will maintain and develop the company’s polyolefins technologies; provide technical support to the company’s chemical operations; provide support to new projects development and evaluation; and benchmark the company’s polyolefins operation and assets. The successful candidate’s responsibilities will include, but not be limited to:</li><li>Provide technical support for capital projects at various stages of execution (pre-feasibility, feasibility, basic and detailed engineering).</li><li>Maintain and enhance best practices in polyolefins facilities design and operation.</li><li>Perform simulation and modeling (energy and material balances, utilities and catalysts requirement, effluents and specifications, etc.) of polyolefins operation.</li><li>Participate in evaluate process of economics of polyolefins projects.</li><li>Assess new and emerging polyolefins technologies and support technology research and development.</li><li>Provide troubleshooting and problem solving services and develop technically innovative process solutions with appropriate risk consideration.</li><li>Develop and actively participate in a knowledge sharing network.</li><li>Evaluate, contrast and compare polyolefin products made with different processes.</li><li>Act as a professional mentor to developing specialists and engineers.</li></ul> Requirements : <ul><li>The successful candidate will have the following experience and competencies:</li><li>Bachelor in Chemical Engineering or a closely related engineering discipline; a MS is a plus.</li><li>Minimum of 10-15 years of experience in petrochemical industry with minimum of seven years in polyolefins operations, technical support and polyolefins technology management.</li><li>Excellent communication, presentation, interpersonal and networking skills.</li><li>Knowledge of different Polyolefins technologies (HDPE, LDPE, LLDPE, PP), processes (Gas Phase, Slurry Phase) and catalyst systems. Knowledge of various licensors of Polyolefins technologies is a plus.</li><li>A demonstrated ability to interface effectively with internal engineering, R&amp;D and technical service groups.</li><li>Flexibility to travel both domestically and internationally.</li></ul>

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55 operation Jobs found

Transformation Roles

Operation Director / Manager

Cash and Trade Processing Analyst

Head of Transaction Management

Online Operation Manager Maghreb

Digital IT Service Delivery Manager

Supply Chain Manager

Process Engineer- Hydrogen/Hydrotreating

Retail IT Operations Transformation Manager

Polyolefins Technology Specialist

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Skills

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Location

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55 operation Jobs found

Transformation Roles

Operation Director / Manager

Cash and Trade Processing Analyst

Head of Transaction Management

Online Operation Manager Maghreb

Digital IT Service Delivery Manager

Supply Chain Manager

Process Engineer- Hydrogen/Hydrotreating

Retail IT Operations Transformation Manager

Polyolefins Technology Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.