Director - Project Delivery

Senior Executive - Statutory Reporting

Manager - Project Delivery

Service Recovery Head (Application Support)

Global Project Manager

Technology Obsolences – Project Manager (VP1)

Senior HR Business Partner

Customer Quality Engineer

Production Admin Support

Test Infrastructure Platform Lead (MTest)

Responsibilities: <ul><li>Define, develop, and lead the company-wide project management strategy, ensuring all assigned project delivery activities support and advance the organizations strategic plan and business goals.</li><li>Lead as an ultimate escalation point for resource constraints, delivery challenges, and project risks, providing executive-level support to resolve critical issues and maintain delivery momentum.</li><li>Oversee and ensure rigorous management of project budgets, including monitoring actual costs versus budgets, approving financial reports, and driving cost optimization to safeguard financial performance.</li><li>Lead the governance of project change requests, ensuring timely communication of schedule and budget impacts. Drive proactive risk identification, assessment, and mitigation across all projects to minimize business disruption.</li><li>Provide oversight and strategic direction on contractor mitigation plans, procurement strategies, resource allocation, and acceleration programs to ensure projects meet agreed timelines and quality standards.</li><li>Collaborate closely with the Procurement and Contracts Department to ensure all necessary requirements are identified and addressed promptly, facilitating informed and efficient decision-making.</li><li>Cultivate and sustain strong relationships with internal and external stakeholders, including senior clients and commercial teams, enhancing collaboration and addressing escalations effectively.</li><li>Collaborate with sector heads, technical teams, and commercial functions to align project execution with broader organizational objectives, ensuring seamless integration and delivery of complex technical assignments</li><li>Champion the implementation of standardized, compliant project management processes and quality controls across all projects. Ensure adherence to statutory, regulatory, and company standards, including safety and engineering norms.</li><li>Guide the development and dissemination of critical project documentation, training materials, and user manuals to enable effective project handover and operational readiness.</li><li>Oversee the consolidation and analysis of project data and performance reports to inform executive decision-making and continuous improvement initiatives.</li><li>Establish clear roles, responsibilities, and authority levels across the project team, ensuring all members have a shared understanding of their accountabilities and reporting relationships to drive effective collaboration and execution.</li><li>Delegate tasks and decision-making authority appropriately across the team, promoting ownership and accountability while maintaining oversight to ensure alignment with project objectives and organizational standards.</li><li>Lead critical strategic initiatives by coordinating cross-functional teams and managing regulatory compliance and stakeholder engagement to ensure alignment with organizational goals.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development. Apply relevant insights and develop opportunities to enhance delivery methods, ensure competitiveness, and drive innovation across projects.</li></ul> Requirements: <ul><li>Must have project delivery experience managing large-scale, complex developments, including 8+ years in a senior leadership role.&nbsp;</li><li>Bachelors or Masters degree in Civil Engineering, Architectural Engineering, or a related discipline.</li><li>Experience in managing the full project lifecycle - from initiation and planning through execution, monitoring, handover, and close- out.</li><li>Min of 15–20+ years experience, including 8+ years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams. 5+ years of experience with a developer - preferable.</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Familiar with UAE Building Codes, Environmental regulations, and Dubai construction laws</li></ul>

Responsibilities: <ul><li>Provide support in developing opex budget plans and schedules in line with Group policies and procedures and execute the budgetary plans in co-ordination with concerned departments to ensure smooth preparation of budgets.&nbsp;</li><li>Act as a liaison between entity/department heads and finance team for collating the information required to develop annual budgets.&nbsp;</li><li>Support in monitoring its implementation and for any subsequent budget recalibrations or forecasts required by the management.</li><li>Assist in preparation of periodic and ad hoc Management Information Reports to provide Management with timely and relevant information for making informed decisions to ensure the effectiveness of the cost control within the company.&nbsp;</li><li>Develop and maintain appropriate KPI information reporting systems.</li><li>Investigate variances and prepare financial reviews recommending upward or business requirements.</li><li>Analyze monthly reporting related to operational performance, variances and metrics in order to forecast the budgetary exceptions during the operating year.</li><li>Contribute in developing Budgetary, IS and Project reporting policies, process, procedures, forms and templates that ensure adequate budgetary controls and reporting structure for overall company operations thereby ensuring the cost advantage in all its resource utilization and financial activities.</li><li>Provide inputs to develop and enhance budgeting, planning, controlling and reporting tools to minimize the variance and to bring more accuracy in budgeting and reporting processes.</li><li>Maintain full control over the Budgeting models to ensure budgets are prepared, maintained and monitored accurately within the software.&nbsp;</li><li>Identify and raise any issues to the technical team for resolution.</li><li>Review financial statements and ensure financial statements are prepared based on financial records and in compliance with financial statements.</li></ul> Requirements: <ul><li>Graduate in Accounting/Finance; CA/ACCA/CPA or similar preferred</li><li>In-depth understanding of real estate business, accounting matters, relevant regulatory matters</li><li>Minimum of 3-5 years’ experience in Finance with preferred experience in real estate industry/budgeting.</li><li>Well versed in Management Information Systems (MIS), Oracle and Budgeting software</li><li>Ability to manage complex general ledger accounts.</li><li>Proficient in financial reporting, including balance sheets, income statements, and cash flow statements.</li><li>Strong numerical and analytical skills. Attention to details.</li></ul>

Responsibilities: <ul><li>Initiate Job Requisition to procure services and works in coordination with different departments.</li><li>Support Project Lead with Project Management strategy and Project delivery activities for Company projects to ensure that they meet strategic plan.</li><li>Oversee the execution of projects, ensuring all parties fulfill their contractual responsibilities and adhere to the defined project scope.</li><li>Manage the approved project schedule, closely monitoring critical path activities to guarantee timely delivery and proactively address potential delays.</li><li>Track project costs, timelines, and overall progress, providing consistent status updates and detailed reports to key stakeholders.</li><li>Ensure all necessary NOCs and permits from local authorities are available to ensure compliance and uninterrupted project execution.</li><li>Actively participate in project meetings with consultants and contractors to review progress, resolve issues, and maintain alignment with the approved program.</li><li>Engage with internal departments—including Commercial, Development, Procurement, and Contracts—to synchronize project requirements and schedules.</li><li>Continuously monitor project status, identify deviations from objectives, and implement corrective actions to keep projects aligned with business goals.</li><li>Lead and review contractor claims and interim payment applications in line with contract terms, ensuring project expenditures remain within the approved budget</li><li>Evaluate on-site performance of consultants and contractors, enforcing adherence to project standards, quality benchmarks, and departmental targets.</li><li>Collaborate with the Operations team to facilitate seamless handover of infrastructure and landscaping works, ensuring all operational and functional requirements are fulfilled for sustainable use.</li><li>Coordinate with the Defects Liability Period (DLP) team to ensure smooth unit handovers and completion of final snagging to the satisfaction of all parties.</li><li>Analyze information and ensure that reports are consolidated for management review.</li><li>Stay up to date with industry trends, emerging technologies, and global best practices in project management and real estate development.</li></ul> Requirements: <ul><li>Bachelor’s / master’s degree in Civil Engineering/ architectural engineering/ Construction&nbsp;</li><li>Project Management Professional (PMP) certification – preferred</li><li>Understanding of industry-specific delivery standards and technologies, statutory, regulatory, and quality compliance requirements relevant to project delivery.</li><li>Min of 8-10+ years experience, including 2-4 years of experience in a senior leadership/project lead role - managing large-scale/ multi-disciplinary projects and teams.</li><li>Preferably 2+ years of experience with a developer.</li></ul>

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Role Description: <ul><li>This role will: The Global Projects Manager is responsible for leading and delivering operational projects that drive efficiency, scalability, quality, and cost optimization across the organization. </li><li>This role partners closely with cross-functional teams—including Operations, Finance, Supply Chain, and IT—to ensure initiatives are delivered on time, within scope, and aligned with strategic operational objectives.</li></ul>&nbsp;Resbonsibilities: <ul><li>Lead end-to-end operational projects focused on: process optimization; cost reduction; capacity planning; and performance improvement.</li><li>Define project scope, objectives, deliverables, timelines, and success metrics in collaboration with stakeholders.</li><li>Develop and manage detailed project plans, budgets, and resource allocations.</li><li>Coordinate cross-functional teams across multiple regions to execute initiatives.</li><li>Track and report project progress using KPIs, dashboards, and reporting tools.</li><li>Identify risks, dependencies, and constraints; implement mitigation strategies.</li><li>Manage change control processes and ensure smooth adoption of operational changes</li><li>Facilitate project meetings, including kick-offs, status reviews, and post-implementation evaluations.</li><li>Ensure compliance with internal policies, quality standards, and regulatory requirements.</li><li>Document processes, workflows, and lessons learned to drive continuous improvement.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in mechanical engineering, Industrial Engineering, Manufacturing Engineering or a related field.</li><li>At least 8 years of project management experience, ideally gained in the tobacco or tobacco-related industry.</li><li>PMP certification is preferred.</li><li>Strong mechanical aptitude (parts, assemblies, manufacturing processes).</li><li>Proven experience managing cross-functional teams and multiple concurrent projects.</li><li>Experience in supplier evaluation and collaboration.</li><li>Analytical and data-driven mindset with strong problem-solving skills.</li><li>Proactive in identifying cost-saving and efficiency opportunities.</li><li>Collaborative team player with the ability to work across diverse functions and geographies.</li></ul>

Responsibilities: Technology Obsolescence Project Delivery: <ul><li>Lead and manage infrastructure and technology obsolescence remediation initiatives from planning through implementation and closure.</li><li>Deliver projects addressing End-of-Life (EOL), End-of-Support (EOS), unsupported, and legacy technology risks across infrastructure, platforms, databases, middleware, operating systems, cloud, and application environments.</li><li>Define project scope, remediation strategies, milestones, timelines, resource requirements, and success criteria.</li><li>Coordinate technology upgrades, migrations, replacements, modernization activities, and decommissioning of obsolete assets.</li><li>Ensure remediation activities align with business priorities, security requirements, operational resilience objectives, and regulatory expectations.</li></ul> Obsolescence Portfolio &amp; Dependency Management: <ul><li>Manage a portfolio of technology refresh and lifecycle remediation initiatives across multiple technology domains.</li><li>Track and coordinate dependencies between infrastructure teams, application owners, cybersecurity, enterprise architecture, vendors, and business stakeholders.</li><li>Ensure appropriate sequencing of remediation activities to minimize operational impact and avoid service disruption.</li><li>Monitor technology lifecycle roadmaps and remediation commitments against regulatory and organizational risk reduction targets.</li><li>Maintain visibility of critical milestones, resource constraints, and remediation deadlines.</li></ul> Risk, Compliance &amp; Control Management: <ul><li>Identify, assess, and manage risks associated with obsolete infrastructure, unsupported software, and aging technology platforms.</li><li>Drive remediation plans for technology risks arising from EOL/EOS products, vendor support expiration, security vulnerabilities, and compliance gaps.</li><li>Escalate delivery risks, blockers, and decisions requiring management intervention.</li><li>Support governance processes for risk acceptance, mitigation, exception management, and remediation tracking.</li><li>Ensure remediation activities meet internal technology governance, cybersecurity, audit, and regulatory requirements.</li></ul> Stakeholder &amp; Governance Management: <ul><li>Serve as the central coordination point among infrastructure teams, application owners, cybersecurity, architecture, risk management, vendors, and business stakeholders.</li><li>Facilitate project working groups, steering committee sessions, governance reviews, and executive updates.</li><li>Provide clear communication on remediation status, delivery risks, technology dependencies, and key decisions.</li><li>Build consensus among stakeholders with competing priorities to drive timely remediation outcomes.</li></ul> Vendor &amp; Technology Partner Management: <ul><li>Engage technology vendors to evaluate upgrade paths, product lifecycle timelines, support models, and modernization options.</li><li>Coordinate vendor-led upgrades, migrations, proof-of-concepts, and implementation activities.</li><li>Track vendor commitments, support deadlines, licensing impacts, and delivery schedules.</li><li>Support procurement, budgeting, and contract activities related to technology refresh and obsolescence remediation programs.</li></ul> Reporting, Governance &amp; Documentation: <ul><li>Maintain project plans, RAID logs, dependency registers, remediation trackers, and governance documentation.</li><li>Produce regular reporting on technology obsolescence exposure, remediation progress, milestone achievement, and risk reduction outcomes.</li><li>Prepare materials for steering committees, technology risk forums, and senior management reviews.</li><li>Ensure compliance with project management, change management, release management, and operational governance standards.</li></ul> Transition, Operational Readiness &amp; Closure: <ul><li>Ensure successful transition of remediated platforms and services into business-as-usual support.</li><li>Validate operational readiness, documentation, monitoring, support processes, and knowledge transfer activities.</li><li>Confirm remediation objectives, risk reduction outcomes, and compliance requirements have been achieved.</li><li>Conduct lessons learned sessions and post-implementation reviews for continuous improvement.</li></ul> Requirements: Project &amp; Program Management <ul><li>8–12+ years of IT Infrastructure Project Management experience delivering complex technology transformation, platform refresh, and infrastructure modernization initiatives.</li><li>Proven experience leading technology obsolescence remediation, infrastructure upgrade, migration, and lifecycle management projects.</li><li>Demonstrated ability to manage multiple concurrent projects within large-scale enterprise environments.</li><li>Strong understanding of project governance, RAID management, budgeting, scheduling, resource planning, and stakeholder management.</li></ul> Infrastructure &amp; Technology Domain Knowledge: <ul><li>Strong understanding of infrastructure technologies including servers, storage, networks, operating systems, databases, middleware, virtualization, cloud platforms, and enterprise applications.</li><li>Solid knowledge of technology lifecycle management, including End-of-Life (EOL), End-of-Support (EOS), product retirement, and vendor lifecycle management.</li><li>Understanding of technology risk management, cybersecurity implications, operational resilience, and regulatory expectations related to obsolete technologies.</li><li>Experience working with technology asset management, infrastructure modernization, and technical debt reduction initiatives.</li></ul> Stakeholder &amp; Communication Skills: <ul><li>Excellent communication, coordination, and stakeholder management skills.</li><li>Ability to engage effectively with technical teams, senior management, risk and compliance functions, and external vendors.</li><li>Strong facilitation, negotiation, and conflict-resolution capabilities.</li><li>Proven ability to present complex technology risks and remediation plans to both technical and non-technical audiences.</li></ul>

Responsibilities: Strategic HR Execution:&nbsp; <ul><li>Implement HR strategies and programs aligned with global direction, translating business needs into actionable HR plans with measurable outcomes that support organizational objectives.</li><li>Organizational Design &amp; Workforce Planning: Support leaders in executing organizational structure changes, workforce planning and resource optimization using data and analytics to ensure the right talent capabilities meet current and future business needs.</li></ul> Global Talent Development:&nbsp; <ul><li>Operationalize talent programs including succession planning, leadership development and skills readiness initiatives to build leadership bench strength and functional capabilities across the global employee population.</li></ul> Culture &amp; Engagement Leadership:&nbsp; <ul><li>Execute initiatives that promote a culture of inclusion, accountability and performance while supporting change management and employee engagement efforts that resonate across diverse cultural contexts.</li></ul> Cultural Intelligence Application:&nbsp; <ul><li>Demonstrate cultural connectedness by understanding and effectively navigating diverse cultural norms, communication styles and work practices across the global employee population, adapting leadership approaches to foster inclusive collaboration and mutual respect.</li></ul> Strategic Leadership Coaching:&nbsp; <ul><li>Provide practical coaching to senior leaders to enhance team effectiveness, employee retention and leadership capability while building relationships of trust as a credible advisor.</li></ul> HR Program Integration:&nbsp; <ul><li>Collaborate with HR Centers of Excellence and Global People Services to ensure consistent and effective delivery of HR programs across regions, connecting stakeholder needs with centralized resources.</li><li>Employee Relations &amp; Global Compliance: Guide interpretation and application of HR policies, manage complex employee relations issues, and ensure compliance with U.S. and international labor laws across multiple jurisdictions.</li></ul> Inclusion &amp; Diversity Execution:&nbsp; <ul><li>Support implementation of global inclusion and diversity initiatives by fostering inclusive practices, promoting diverse talent pipelines, and ensuring equitable access to development opportunities across culturally diverse teams.</li></ul> Onboarding &amp; Cultural Integration:&nbsp; <ul><li>Lead onboarding and cultural integration for new hires and leaders across diverse backgrounds, ensuring alignment with The Way while respecting cultural differences.</li></ul> Special Projects &amp; Transformation:&nbsp; <ul><li>Contribute to strategic HR initiatives such as mergers and acquisitions integration, continuous improvement programs, and operational transformation efforts.</li></ul> Requirements: <ul><li>Bachelors degree</li><li>8+ years of progressive HR experience, with 5+ years in a senior HRBP or HR leadership role supporting business units</li><li>3+ years of demonstrated experience supporting global business units, multinational teams, or diverse employee populations across multiple countries and cultural contexts</li></ul>

Responsibilities: <ul><li>Quality point of contact for Global strategic customer accounts.</li><li>Leads Quality / Reliability interactions with the customer, including regular communication and escalations.</li><li>Provide the Voice of the Customer feedback with product management, product engineering and manufacturing locations for characteristics that can become quality or application risks to the customer.</li><li>Provides internal and external technical support in evaluating products from a quality and reliability standpoint.</li><li>Leads cross-functional problem-solving teams to investigate quality issues and minimize customer impact, DPPM, cost of poor quality and drive timely resolution.</li><li>Influences without authority in efforts to achieve a robust 5D/8D response within agreed upon timeline.</li><li>Prepare comprehensive failure analysis reports that clearly communicate findings to both technical and non-technical stakeholders.</li><li>Drives systemic corrective action and continual improvement for customers through training and implementation and uses an array of quality improvement tools.</li><li>Regularly reports to management on the overall performance and effectiveness of the assigned global strategic customer account.</li><li>Manage quality issues or inquiries for parts in assigned Global Product Lines. The parts may be made at a company facility or at a sub-tier supplier.</li><li>Supports RMA team functions for disposition of non-conforming products.</li><li>Frequent OEM customer contract manufactures onsite investigations within Vietnam and Southeast Asia as needed to review company product, application use case, problem solve and provide solutions</li><li>Responsible for coordinating and ensuring completion of customer quality requested activities across design qualifications and manufacturing. This includes coordinating globally for all sites, factories, and associated teams within company.</li><li>Ensures compliance with company quality policies and procedures related to customer requirements.</li><li>Partners closely with sales, engineering, and operations to ensure organizational alignment regarding setting targets and achieving quality objectives for our customers.</li><li>Partners with engineering and sales to establish trust with our customers by sharing DDN strategic quality roadmap as well as resolving problems in a timely manner.</li><li>Acts as a liaison between company and the customer for Product Change Notifications and other contractual obligations.</li><li>Regularly conduct reviews with key customers regarding DDNs quality reliability performance.</li><li>Travel within Asia is required to work closely at customer onsite locations and other company locations, including overnight and multi-day trips.</li></ul> Requirements: <ul><li>Bachelor’s Degree with engineering technical focus.</li><li>Minimum 5+ years quality reliability and manufacturing experience working in a regional/global capacity.</li><li>Failure analysis expertise: plan, perform effective and efficient investigations using structured approaches such as fault trees to identify root cause and corrective actions.</li><li>Customer interface quality reliability experience in data center interconnect technology.</li><li>Demonstrated ability to lead teams, forge strong internal relationships, and drive improvement initiatives.</li><li>Knowledge and application of quality system regulations (ISO 9000, 14000 and 18000).</li><li>Experienced in the use Lean Six Sigma,8D methodology, Design of Experiments (DOE), Statistical Process Control (SPC), Process Capability (CpK) techniques, Gage R&amp;R and experience with application FMEAs.</li><li>Possesses strong leadership skills and executive level presence.</li><li>Self-motivated, efficient, ability to work with little or no supervision, and committed to a team approach.</li><li>Strong interpersonal, organization, and project management skills.</li><li>Ability to prioritize responsibilities in a fast-paced work environment.</li><li>Experience in core processes at component level including stamping, molding, plating, and next level assembly such as surface mount technology (SMT), press fit operations, system integrations and product testing.</li></ul>

Responsibilities: Attendance Management: <ul><li>Monitor and track employee attendance, clock-in/clock-out records, and shift schedules.</li><li>Review attendance data and investigate discrepancies, missed punches, and attendance exceptions.</li><li>Ensure attendance records are maintained accurately and updated in a timely manner.</li></ul> Leave Administration: <ul><li>Process and maintain employee leave records in accordance with company policies.</li><li>Coordinate with employees and supervisors to ensure proper documentation and approvals for leave applications.</li><li>Timesheet Verification &amp; Payroll Support</li><li>Verify timesheets for accuracy, completeness, and compliance with company requirements.</li><li>Support payroll processing by providing accurate attendance, overtime, and leave-related information.</li><li>Resolve timesheet discrepancies and coordinate with relevant stakeholders when necessary.</li></ul> Reporting &amp; Compliance: <ul><li>Generate regular reports on attendance, overtime, absenteeism, and workforce metrics.</li><li>Ensure compliance with attendance policies, labor regulations, and internal Standard Operating Procedures (SOPs).</li><li>Maintain accurate records and documentation for audit and operational requirements.</li><li>Administrative Support</li><li>Provide day-to-day administrative support to the operations team.</li><li>Assist with data entry, record maintenance, and workforce-related administrative activities.</li></ul> Requirements: <ul><li>Diploma, Certificate, SPM/STPM, or equivalent qualification.</li><li>Minimum 2-3 years of experience in administration, HR coordination, workforce administration, or operations support.</li><li>Able to work 12 hours shift (Day &amp; Night) for the Operations support.</li><li>Good proficiency in Microsoft Excel and other Microsoft Office applications.</li><li>Familiarity with Time &amp; Attendance Systems, HRIS, or workforce management systems.</li><li>Strong attention to detail and accuracy in handling employee records and data.</li><li>Good communication and interpersonal skills.</li><li>Strong organizational and time management skills.</li><li>Ability to multitask and work effectively in a fast-paced manufacturing or operational environment.</li><li>Good problem-solving skills and ability to handle confidential information professionally.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

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137 operational procedures Jobs found

Director - Project Delivery

Senior Executive - Statutory Reporting

Manager - Project Delivery

Service Recovery Head (Application Support)

Global Project Manager

Technology Obsolences – Project Manager (VP1)

Senior HR Business Partner

Customer Quality Engineer

Production Admin Support

Test Infrastructure Platform Lead (MTest)

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137 operational procedures Jobs found

Director - Project Delivery

Senior Executive - Statutory Reporting

Manager - Project Delivery

Service Recovery Head (Application Support)

Global Project Manager

Technology Obsolences – Project Manager (VP1)

Senior HR Business Partner

Customer Quality Engineer

Production Admin Support

Test Infrastructure Platform Lead (MTest)

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WhiteCrow is on a mission to connect companies with the best talent across the globe.