Corporate Actions Analyst

Associate - Cyber Security Services

Support Consultant

Product Lead

ERP Manager

Retail Network Development

Plant Manager

Finance Operations and Risk Coordinator

Application Support Analyst

CI Specialist

Role Description: <ul><li>As a central component of our client’s Market Services, we are seeking a Corporate Actions Specialist to join the Amsterdam Team on a hybrid working model.</li><li>The key responsibility of this role is to oversee all indices maintained and calculated by our clients, and to ensure that all Corporate Actions are processed correctly within their index calculation.&nbsp;</li></ul> Responsibilities: <ul><li>Searching, studying and analyzing information to spot Corporate Action events, as well as update those already underway.</li><li>Reviewing indices and communication new composition to the market.</li><li>Answering questions and requests from clients.</li><li>Assessing the effect of Corporate Actions on the market and relevant products.&nbsp;</li><li>Developing excellent working relationships across internal departments which span Europe.</li></ul> Requirements: <ul><li>At least one year of experience within the Financial industry.</li><li>A strong interest in learning new skills within the Corporate Actions space.</li><li>An ability to work both independently and as a part of a team, depending on the needs of a project..</li><li>Attention to detail</li><li>Proficient Excel skills .</li><li>Experience with Reuters and Bloomberg a plus.</li></ul> If you have any questions about this role, apply to our systems or email me at: grace.turner@whitecrowresearch.com

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

Overview: <ul><li>With a view to the further development of our division, we are expanding our dynamic team with a Support Consultant.</li></ul> You are partly involved in technical support, but also in broader advice: Responsibilities: <ul><li>Provide support to existing customers through email or telephone channels; as an expert you will be confronted with the most complex problems.</li><li>Making good agreements and setting expectations at the start of a new project</li><li>Installation and configuration of the application, where you can convert the customers wishes into functional processes in our solutions.</li><li>Providing training to our customers and following up on possible issues</li><li>Actively participate in the improvement of internal processes</li></ul> Telephone support for existing customers: <ul><li>As a Support Consultant you are the first point of contact for our customers when they need support.&nbsp;</li><li>You make an inventory of the situation and organize a suitable solution.&nbsp;</li><li>For more complex issues you communicate with the developers and consultants.&nbsp;</li><li>You are therefore also the key figure internally for handling support issues.&nbsp;</li><li>Support questions are usually followed up by telephone.</li></ul> Training and audits: <ul><li>In addition, you are also responsible for your own projects with existing and new customers.&nbsp;</li><li>Through a sophisticated configuration and in-depth training for users, you ensure that our customers can make optimal use of the functionalities of our solutions.&nbsp;</li><li>You work customer-oriented and structured.</li><li>You are active throughout Belgium.&nbsp;</li><li>You work from our offices in Ghent, Mechelen or Liège and working from home is also possible.&nbsp;</li><li>You report directly to the Operational Manager.</li></ul> Requirements:&nbsp;Education/career: <ul><li>You obtained a bachelors degree, preferably in IT or economics</li><li>You have a strong affinity with ICT and are willing to learn more in this domain</li><li>If you have worked with ERP or CRM software before, that is a plus</li><li>You have 2+ years of relevant experience</li><li>Affinity or a first experience with accounting is an important plus</li></ul> Knowledge and skills: <ul><li>You master the advanced functions of the Office package (Word, Excel and Outlook)</li><li>You are customer-oriented, even in difficult circumstances, and will therefore often listen actively and communicate in a clear and professional manner</li><li>You have the necessary didactic skills to provide training and have excellent communication and listening skills.</li><li>Thanks to your analysis and listening skills, you can convert customer needs into better processes.&nbsp;</li><li>You are assertive and can put yourself in the customers place to understand and convince them of their needs.&nbsp;</li><li>You can perfectly analyze their problems and solve them step by step, taking into account priorities, deadlines and budgets.</li><li>You express yourself fluently in Dutch, and you have a good understanding of French and English</li></ul> Personal characteristics: <ul><li>You are a troubleshooter and analytically set</li><li>You are naturally enthusiastic and positive and can also transfer this to others; you are bursting with energy and are a go-getter</li><li>You are flexible: you work both at the customer and at the office and remotely and on multiple projects at the same time</li><li>You are stress-resistant and can deal with demanding customers</li></ul>

Responsibilities: <ul><li>Plan and prioritize enhancements by managing product backlog through close collaboration with colleagues from IT</li><li>Develop ongoing training and communication approaches to drive consistent and effective adoption of the tool</li><li>Design solutions &amp; processes that adhere to key design principles on employee centricity and operational efficiency</li><li>Ensure issues affecting the process are reported and resolved in a timely manner</li><li>Strengthen collaborative relationships with external vendors such as Salesforce Client Success Teams</li><li>Build alignment with other streams such as Finance, Workplace Experience and IT, to ensure we can leverage our architecture and technology capabilities across functions</li><li>Partner closely with development teams to ensure roadmaps and backlogs are understood, visible, and clearly linked to business value</li><li>Monitor overall product adoption and gather feedback on enhancement ideas that can be used to drive further action planning</li><li>Discover best practices internally and externally for continuous improvement and innovation</li><li>Work in close collaboration with our Service Delivery organization to maximize efficiency opportunities</li></ul> Requirements: <ul><li>Previous experience of building CRM strategies and working with platforms such as Salesforce, SAP and SuccessFactors</li><li>Excellent technical knowledge of Salesforce Service Cloud is desired</li><li>Product management skills: developing, managing and prioritizing a roadmap and backlog, considering competing business needs</li><li>Keen on problem solving, design thinking, &amp; user experience – ability to generate creative solutions to specific customer problems using design thinking</li><li>Has passion for customers, curious, &amp; able to prioritize &amp; plan to juggle delivery tasks</li></ul>

This position provides leadership within the area to support the division initiatives and maintain uniform Material Management processes at the field unit level using Materials Management &amp; Production Planning logistics. The processes established are to support as the tool of record for purchasing and maximizing EBITDAM with respect to Material Management. The Area Manager, , MM/PP will work with the following functional modules: Material Management, Production Planning, Finance and CoConntrol (FICO) as it pertains to posting generated through Materials Management and Production Planning transactions, &amp; Sales and Distribution).&nbsp; Responsibilities: <ul><li>Oversight and support of an area’s purchasing staff at the field unit level with regards to Materials Management &amp; Production Planning logistics.</li><li>Support the area by defining continuous improvement opportunities and ensuring compliance by field units to division policies and procedures with regards to Materials Management &amp; Production Planning.&nbsp;</li><li>Provide technical support and guidance to the filed units within the designated area.&nbsp;</li><li>Provide support to the Director, Materials Management and Logistics.&nbsp;</li><li>Support the division’s team of professionals working through field units within the area.&nbsp;</li><li>Provide leadership to area purchasing to support uniform purchasing processes in the field units.&nbsp;</li><li>Establish and monitor compliance to established processes through unit buyers.</li><li>Provide on-going training and a recurrent training process for Materials Management and Production Planning users.&nbsp;</li><li>Provide technical development, training and assistance to the field units.&nbsp;</li><li>Ongoing development of processes related to using to enhance Materials Management and Production Planning performance and data quality.&nbsp;</li><li>Provide issue resolution with technical issues from a business user’s prospective.</li><li>Support Area end of month activities with regards to cycle counting.</li><li>Monitor user access.&nbsp;</li></ul> Requirements: <ul><li>Bachelor's Degree in Business, Accounting or Finance preferred&nbsp;</li><li>Must have a minimum of 3 year of related experience with functional modules - Material Management and Production Planning.</li><li>One year of experience with SAP Material Requirement Planning  Experience with R/3 required&nbsp;</li><li>Expert level experience in the complete Material Management and Production Planning process preferred&nbsp;</li><li>Experience as a Buyer is a plus Technical Skills: (Certification, Licenses and Registration)&nbsp;</li><li>data knowledge required  Must be a self starter and motivated to complete projects timely and with accuracy Job Description 2 of 3&nbsp;</li><li>Must possess excellent people skills with a result driven approach&nbsp;</li><li>Must be familiar with all aspects of airline catering or experience within a manufacturing environment&nbsp;</li><li>Ability to lead a group to successfully complete a goal or project Language / Communication Skills:&nbsp;</li><li>Ability to communicate effectively with internal and external customers verbally and in writing Job Dimensions Geographic Responsibility</li><li>North America Type of Employment</li><li>Full-time Travel %: up to 50%</li><li>&nbsp;Exemption Classification:&nbsp;</li><li>Exempt Internal Relationships: Finance, Supply Chain, Operations, and OPC teams External Relationships: n/a Work Environment / Requirements of the Job</li><li>Normal office environment&nbsp;</li><li>Whiling visiting a production kitchen facility there may be physical discomfort due to temperature and noise Budget / Revenue Responsibility</li><li>&nbsp;(Local Currency) Organization Structure Direct Line Manager (Title): Dir, BPI, OPC Dotted Line Manager (Title, if applicable): n/a Number of Direct Reports: n/a Number of Dotted Line Reports:&nbsp;</li><li>n/a Estimated Total Size of Team: 2</li></ul>

Responsibilities: <ul><li>Develop a network strategy and plan by market including the analysis of demographics, fuel demand, site by site economics, class of trade optimization and overall growth plans for all markets / affiliates.&nbsp;&nbsp;</li><li>Develop a network investment evaluation model for internal use. </li><li>Propose and vet the network development tools used by the affiliates including the investment valuation models and their assumptions. </li><li>Collect the inputs on new investment projects from Operations and Technical and draft final recommendations.</li><li>For organic growth, build a database of real estate and sites for green field, acquisitions, and rebuild/rebranding.</li><li>Ensure that an organic growth development pipeline process is put in place for new sites in all markets of presence and affiliates.</li><li>Develop understanding of key site negotiating elements and oversee and approve acquisition of land, land lease negotiations, sub-lease negotiations, economics, liaison with real estate professionals in the marketplace.</li><li>Ensure the transfer of best practices in retail development across the markets and affiliates.&nbsp;</li><li>Assess the post-investment returns and performance for the retail development projects across the markets and affiliates, identify lessons learned and apply them for operational improvements in the network development process</li></ul> Requirements: <ul><li>Bachelor in Business administration, Marketing, Economics or Engineering discipline</li><li>At least ten years of experience in fuel retail network development matured at different organizational levels within major international oil companies.&nbsp;&nbsp;</li><li>Exposure to corporate level / international oversight roles is essential.&nbsp;</li></ul>

Overview: <ul><li>Lead and direct the site manufacturing, technical, capex and maintenance / engineering teams in accordance with set company objectives, ensuring the application of world class HSE standards.</li><li>Maximise operational efficiencies within labour/materials cost standards to planned output and in accordance with agreed specifications.</li><li>Drive, deliver and monitor Continuous Improvement initiatives in line with business strategy and objectives.</li></ul> Responsibilities: <ul><li>Ensure excellent site-wide management of HSE activities, with the focus on ‘zero accidents’; safeguarding, as a minimum, common law and statutory requirements.</li><li>Develop and implement a site strategy, that creates and sustains a genuine “world class operations environment” which services the Company’s Commercial function.</li><li>Lead, develop, coach and engage Site Management Team.</li><li>Manage and control the site operational financial budget, ensuring efficient utilisation of all resources.</li><li>Create and deliver year on year cost reduction projects, through the use of continuous improvement tools.</li><li>Create a rolling three-year capital expenditure plan, justifying and delivering the individual capital requests in line with Company process.</li><li>Develop and implement systems to ensure full compliance with all company-wide quality policies, procedures, accreditations, standards, and legislation.</li><li>Develop a culture of ‘continuous improvement’ throughout the site.</li><li>Develop &amp; maintain excellent employee relations climate through progressive employee engagement &amp; communications initiatives.</li><li>Develop and manage effective relationships with internal &amp; external customers &amp; suppliers</li></ul> Requirements: Education: <ul><li>Minimum: Higher educational level qualification.</li><li>Desirable: Masters level&nbsp;&nbsp;</li></ul> Knowledge Required (To Perform Satisfactoriliy In This Job What Types Of Qualification Or Knowledge Are Required?): <ul><li>Excellent HSE knowledge &amp; other legislative requirements relevant to the role</li><li>Proven financial / budgetary understanding&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Sound commercial / business acumen</li><li>Excellent analytical / problem solving skills</li></ul> Experience Required (To Perform Satisfactorily In This Job What Type Of Experience Is Required?) <ul><li>Demonstrable experience of managing manufacturing and capex operations.</li><li>Excellent communication and negotiation skills</li><li>Experience of working with Trade Unions</li><li>Proven experience of leading teams in a pressurised and quality conscious environment.</li><li>Excellent motivator of people.</li><li>Strong, resilient and confident.</li><li>Results driven.</li><li>Passionate about customers and uncompromising regarding product quality.</li><li>Able to identify key / important issues and translate them into key actions required by the business.</li><li>Good understanding of best practice manufacturing processes / systems.</li><li>Strong experience in automation</li></ul>

Responsibilities: <ul><li>Manage a team of people</li><li>Responsible for representing Global Controllers in Operational Risk Group meetings and coordinating requirements across Global Controllers; driving standardization</li><li>Develop frameworks and implement governance &amp; oversight activities to ensure Controller adherence to Operational Risk requirements</li><li>Managing Risk Identification, MRI, KOR and KI process for Controllers and reporting results to the Global Functions In-Business Senior Operational Risk Managers.</li><li>Monitoring, analyzing and reporting the Key Indicators and Reporting Risk Appetite Universal Key Indicators for Controllers</li><li>Assist with the management, maintenance and oversight of the Reporting Risk Appetite assessment and process</li><li>Participation in Ops Risk working group meetings</li><li>Assist with the preparation and consolidation of Controller inputs for the Finance Business Risk, Compliance &amp; Control (BRCC) Committee deck.</li><li>Oversee teams responsibilities relating to Scenario Analysis, Operational Risk Events and other Ops Risk related processes.</li><li>Provide support to the Controllers organizations with queries relating to ops risk related matters, scenario analysis or regulatory inventory mapping (RIM).</li><li>Performs other duties and functions as assigned.</li></ul> Requirements: <ul><li>10+ years relevant experience with issue management and operational risk</li><li>Strong understanding of Companys Risk and Companys Risk &amp; Control platform and the Operational Risk Policy, all associated standards and central procedures.</li><li>Strong understanding of Operational Risk &amp; Control environment</li><li>Strong ability to understand complex business processes and identify root causes for problems</li><li>Ability to develop &amp; communicate senior level reports outlining problems and recommending solutions to resolve</li><li>Excellent written and verbal communication skills</li><li>Ability to perform under pressure</li><li>Ability to function independently</li><li>Proficiency with MS Office Word, Excel and PowerPoint applications</li><li>Bachelor’s degree, potentially Master’s degree or equivalent experience</li></ul>

Responsibilities: <ul><li>Provide day-to-day operational support for the application estate.</li><li>Take ownership, and be a central point of contact, for any application related issues reported by users, ensuring professional and regular communication is provided.</li><li>Diagnose and resolve complex system and/or data issues across a range of both internally developed and vendor supplied applications in support of the trading business.</li><li>Follow-up on fixes for escalated issues.</li><li>Define and implement team processes to handle all support activities including the provision of up-to-date documentation in Confluence.</li><li>Effectively record and monitor progress of all incidents and service requests raised into Jira, providing timely feedback to the business and stakeholders as required.</li><li>Maintain a comprehensive working knowledge of systems to troubleshoot a wide variety of application issues.</li><li>Collaborate with relevant teams to plan, test, and deliver on-going enhancements.</li><li>Support test and development related activities through environment management, orchestration, and automation.</li><li>Operate within a change-controlled environment and ensure that deployments are conducted in accordance with relevant release procedures.</li><li>Proactively monitor applications for availability, capacity, and performance.</li><li>Participate in a wide variety of global projects, improvements, and control activities to enable growth in business footprint, innovation, and digital transformation.</li><li>Share knowledge and expertise with others, coaching and mentoring peers as required.</li><li>Occasional work outside of normal business hours may be required at times, for major incidents, planned releases/maintenance and in support of month-end closing.</li></ul> Requirements: <ul><li>Relevant work experience delivering production support within a complex trading environment involving multiple applications, stakeholders, and third-party vendors.</li><li>Experience diagnosing and remediating application issues in a Windows Server and Windows 10 environment.</li><li>Knowledge of ITIL framework, certification an advantage.</li><li>Knowledge of scripting and automation (PowerShell and/or Python).</li><li>Technical proficiency with SQL (ideally with SQL Server and/or Azure SQL).</li><li>Good understanding of the trade/deal lifecycle and related processes.</li><li>Domain knowledge of energy physical and financial commodities and derivatives.</li><li>Working knowledge of the Allegro ETRM/CTRM platform (preferably Allegro Horizon).</li><li>Experience administering applications hosted in Microsoft Azure.</li><li>Experience with market data management platforms (e.g., ZEMA or DataGenic).</li><li>Experience managing small projects/changes.</li><li>Experience with agile delivery methodologies (e.g., SCRUM or Kanban).</li><li>Familiarity with the Atlassian product suite (e.g., Jira and Confluence etc).</li><li>Experience with C#, Azure DevOps, Visual Studio and Crystal Reports.</li><li>Experience with cloud-focussed logging and monitoring tools (preferably using Azure Monitor with Application Insights and Log Analytics).</li><li>Experience with any of the following platforms/systems: Allegro Horizon ETRM, Trayport Global Vision/Joule, Updata, FXAll, WebICE, SunSystems/Q&amp;A, Softmar, Veson IMOS, FEA (Allegro Analytics), Zema, Cubelogic, Bloomberg and Reuters.</li></ul>

Overview: <ul><li>To support the delivery of operational excellence in including effectiveness &amp; efficiency benefits realization to the business by partnering with operational teams to identify and implement continuous improvement opportunities.</li><li>Embed the culture of Continuous Improvement and promote an ongoing shift of mindset to constantly solve problems, innovate and find the best ways of working across all teams</li></ul> Responsibilities: <ul><li>Collaborate &amp; Business teams to identify, analyze and implement improvement opportunities, in order to form a strong and effective Operational Excellence team dynamic and meet our productivity savings goals.</li><li>Leverage the right Continuous Improvement tools and methodologies (LSS, DMAIC, PDCA, VSM, Process mapping &amp; modeling, Problem Solving, 5Why’s, 5S’s, benchmarking, etc.) to facilitate and manage improvement deliveries from Teams.</li><li>Support in the design, deployment &amp; roll out of Regional &amp; Global Service Excellence and Continuous Improvement programs &amp; strategies, as well as to facilitate the local adoption of new ways of working as required (serve as an extended Global Service Excellence Team member and Point of Contact in the LA region)</li><li>Produce data, metrics and visuals to provide visibility to track and evidence effectiveness and efficiency benefits realization &amp; continuous improvement initiatives progress.</li><li>Enable &amp; support teams in the development, implementation, review and maintenance of standard work (Desktop Procedures, process maps, SIPOC’s and other related documentation) in line with global guidelines and governance models.</li><li>Conduct &amp; facilitate ideation &amp; problem solving workshops with cross-functional teams as well as to facilitate face-to-face and remote training when required.</li></ul> Requirements: <ul><li>Bachelor’s Degree in an Engineering/Business-Related field</li><li>English proficient (written &amp; verbal) – able to sustain business conversations fluently.</li><li>MS Office proficient – Power Point (tables, templates, master slides, manage sections, animations, parallax slides) Visio &amp; Excel (Macro recording, power pivot, pivot tables, charts -basic &amp; combo-, mathematical, statistical &amp; conditional formulas &amp; formatting).&nbsp;</li></ul>

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436 operational support Jobs found

Corporate Actions Analyst

Associate - Cyber Security Services

Support Consultant

Product Lead

ERP Manager

Retail Network Development

Plant Manager

Finance Operations and Risk Coordinator

Application Support Analyst

CI Specialist

WhiteCrow
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436 operational support Jobs found

Corporate Actions Analyst

Associate - Cyber Security Services

Support Consultant

Product Lead

ERP Manager

Retail Network Development

Plant Manager

Finance Operations and Risk Coordinator

Application Support Analyst

CI Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.