Manager, Industrial and Employee Relations

QC Laboratory Manager

Account Manager - Sales

Solution Engineer - AI Infrastructure

Commerical  Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Account Executive- Cybersecurity

Solution Engineer - Security

Partner Solutions Engineer - IOT

Responsibilities: Grievance &amp; Compliance Leadership: <ul><li>Lead end-to-end employee misconduct investigations (preliminary and detailed), ensuring fairness, consistency, and legal compliance across all cases.</li><li>Own full disciplinary lifecycle: recommend actions, approve issuance of show cause/warning/dismissal letters, and maintain robust, auditable records.</li><li>Drive periodic compliance audits across contract labor suppliers (security, canteen, uniform vendors) and ensure timely corrective action on non-conformities.</li><li>Conduct due diligence and performance reviews of foreign operator agencies; submit data-driven recommendations for contract renewals or terminations.</li></ul> Policy &amp; Process Ownership: <ul><li>Manage centralized document control for all HR policies, procedures, and operational guidelines — ensuring accessibility, version control, and alignment with evolving legal standards.</li><li>Design and deliver compliance training programs for managers and employees, covering HR policy, performance management, and labor law essentials.</li><li>Act as the go-to subject matter expert on employment law, IR best practices, and grievance resolution frameworks.</li></ul> Union Engagement &amp; Strategy: <ul><li>Lead plants transition into a unionized environment: educate leaders and HR on union dynamics, negotiation frameworks, and collaborative engagement models.</li><li>Build and sustain a constructive union relationship — balancing business needs with employee representation through regular dialogue, transparency, and mutual respect.</li><li>Anticipate union-related risks and opportunities; advise leadership proactively on IR positioning and response strategies.</li><li>Drive union readiness programs, including leadership coaching, communication protocols, and scenario planning.&nbsp;</li></ul> Canteen Management: <ul><li>Lead vendor governance for contract labor and canteen operations. Monitor service levels, hygiene, and employee satisfaction; drive timely audits, feedback loops, and improvements.</li></ul> Hostel &amp; Foreign Worker Management (End-to-End): <ul><li>Manage full lifecycle of foreign worker operations: manpower planning, documentation, immigration processes, hostel inspections, welfare coordination, and compliance with regulatory and internal standards.</li><li>Ensure foreign workers are treated with dignity and respect; champion human rights standards and ethical labor practices.</li><li>Coordinate with embassies, Ministry of Home Affairs, Department of Immigration, and labor agencies to ensure seamless processes and timely resolution of issues.</li><li>Oversee hostel living conditions, safety, and welfare programs; act as the primary point of contact for foreign worker concerns.</li></ul> Compliance Audits &amp; Risk Management: <ul><li>Lead and coordinate audits related to labor compliance, human rights, and ethical sourcing across all third-party providers.</li><li>Ensure the plant is audit-ready at all times; track and close findings with urgency and rigor.</li><li>Stay current on evolving labor regulations and proactively adjust policies and practices to mitigate risk</li></ul> Requirements: <ul><li>Bachelors degree in Human Resource Management, Business Administration, Industrial Relations, or related discipline.</li><li>7–10 years of HR experience, with deep exposure to industrial relations, employee relations, labor law, and HR compliance—preferably in a manufacturing, unionized, or FMCG environment.</li><li>Proven track record of managing complex disciplinary cases, union negotiations, and IR matters with sound judgment and integrity.</li><li>Strong working knowledge of Malaysian labor law, Employment Act, Industrial Relations Act, and related regulations.</li><li>Advanced proficiency in Microsoft Office (Excel, Word, PowerPoint); able to prepare reports, dashboards, and present findings with clarity.</li><li>Familiar with HR systems, documentation best practices, and audit standards.</li><li>Excellent stakeholder management and interpersonal skills; able to influence, negotiate, and build trust across all levels—from frontline employees to senior leaders.</li></ul>

Responsibilities: <ul><li>Establish and lead the QC laboratory, including analytical and microbiological functions, supporting sterile injectable IV bag production.</li><li>Oversee all testing activities: raw material, in-process, finished product, and stability testing, in compliance with applicable cGMP and regulatory requirements.</li><li>Support and manage startup, qualification, calibration, and maintenance of all QC lab equipment and systems to ensure operational readiness and regulatory compliance.</li><li>Develop and enforce strong data integrity practices, including procedures, training, and routine monitoring of laboratory systems and documentation.</li><li>Build and maintain a scientifically sound, compliant laboratory environment capable of supporting high-potent APIs and controlled substances.</li><li>Hire, train, and mentor laboratory personnel to ensure technical capability and compliance with laboratory and safety procedures.</li><li>Implement and maintain robust systems for documentation (SOPs, protocols, specifications), investigations (OOS, deviations), and CAPA management.</li><li>Lead and support analytical method transfers, validations, and technical investigations in collaboration with cross-functional teams.</li><li>Oversee microbiology operations, including environmental monitoring, utility sampling, sterility testing, and microbiological release activities.</li><li>Ensure inspection readiness and represent QC in audits, PAIs, and regulatory inspections.</li><li>Collaborate cross-functionally with QA, Validation, Engineering, Manufacturing, and Regulatory to ensure alignment and compliance across the site.</li><li>Ensure adherence to safety protocols, especially in handling high-potent materials and controlled substances.</li><li>Establish laboratory KPIs and drive continuous improvement in performance, compliance, and operational efficiency.</li></ul> Requrements: Qualifications / Experience: <ul><li>Bachelor’s or Master’s degree in Chemistry, Microbiology, or related scientific discipline.</li><li>8–12 years of pharmaceutical QC laboratory experience, including 3–5 years in a leadership role.</li><li>Experience with sterile injectable manufacturing, high-potent APIs, and controlled substances is required.</li><li>Deep knowledge of cGMP, FDA, ICH, USP, and applicable global regulatory standards.</li><li>Experience with startup or greenfield sites and laboratory buildouts preferred.</li><li>Demonstrated experience with method transfer, validation, and technical problem-solving.</li><li>Experience establishing equipment lifecycle programs, including qualification and maintenance.</li></ul> Skills / Competencies: <ul><li>Strong leadership with ability to build and develop high-performing lab teams.</li><li>Excellent technical knowledge in analytical and microbiological testing.</li><li>Deep understanding of data integrity principles and enforcement of best practices.</li><li>Proficiency in laboratory systems (LIMS, CDS, ELN) and equipment qualification.</li><li>Ability to manage complex lab operations in a startup environment.</li><li>Strong project management, documentation, and communication skills.</li><li>Commitment to patient safety, quality, and regulatory compliance.</li></ul>

Responsibilities: <ul><li>Develop and execute strategic sales plans to drive business growth within your assigned territory and specific customer base.</li><li>Work closely with our partners on joint account plans aligned to your customer short and long term business objectives.</li><li>Identify, qualify, and close sales opportunities by engaging with key stakeholders and decision-makers.</li><li>Build and maintain positive relationships with customers, understanding their business challenges and technology needs.</li><li>Collaborate with internal teams, including technical specialists in Cloud &amp; AI, Collaboration, Security, Enterprise Networking and Observability to deliver customer-centric solutions.</li></ul> Requirements: <ul><li>8+ years of field sales or account management experience in the technology industry.</li><li>Consistent track record of achieving and exceeding sales targets within a customer base.</li><li>Strong ability to manage complex sales cycles and engage with senior-level stakeholders.</li><li>Experience working with channel partners and a deep understanding of the partner ecosystem.</li></ul> Preferred Qualifications <ul><li>Passion for technology and a strong understanding of networking, security, observability, collaboration, and cloud &amp; AI solutions.</li><li>Proven experience in growing revenue within accounts and competitor displacement.</li><li>Experience using CRM tools such as Salesforce for pipeline management and reporting.</li><li>Bachelor’s degree in business, technology, or a related field, or equivalent experience.</li><li>Develop and execute strategic sales plans to drive business growth within your assigned territory and specific customer base.</li></ul>

Responsibilities: <ul><li>We are seeking a Solutions Engineer - Artificial Intelligence (AI) Practitioner to join our dynamic sales team. As an SE (AI Practitioner), you will consult and drive the adoption of our AI solutions across various industries.</li><li>You will identify potential clients, understand their specific needs, and provide tailored AI solutions that enhance their business operations.</li><li>This role requires a deep understanding of AI technologies, real world deployment experience and expert capability to relay business and technical concepts to a diverse audience.</li><li>The Cloud and AI Infrastructure team is responsible for helping customers change their business using Client technology in the data center and on cloud. The team works with customers, partners and engineering teams to take customer problems and turn them into business advantage.</li></ul> Requirements: Minimum Qualifications: <ul><li>10+ years of technology consulting experience (preferably in systems, software, data, analytics and AI).</li><li>Good understanding of programming/scripting languages</li><li>Ability to provide detailed and consumable documentation and standard methodologies for deployment around application acceleration, automation/management efficiencies, enterprise, and AI/ML solutions.</li><li>Be able to develop and showcase real world examples of how AI technology can help businesses thrive and solve problems.</li><li>Excellent presentation skills – ability to value-sell and deliver engaging workshops to both technical and non-technical audiences on AI and/or infrastructure topics. Preferred</li><li>Bachelors Degree in Computer Science, Computer Engineering, Electrical Engineering, or related field. Advanced degree in Data Science is a plus.</li><li>Experience with AI relevant infrastructure, including Networking (InfiniBand and RoCE), Storage (FC, IP and scale out) and AI accelerators (GPUs etc).</li><li>In-depth understanding of AI models, including but not limited to GPT, Llama, Resnet or similar.</li><li>Experienced with data storage and management (SQL, NOSQL, Vector, BigQuery etc) and AI/ML frameworks (scikit-learn, TensorFlow, PyTorch, Jupyter, NIMS and NVAIE etc).</li><li>Expertise in training and fine-tuning AI models on premise or in cloud environments.</li><li>Familiarity with containerization (k8 etc).</li></ul>

Role Description: <ul><li>We change the World; you will become passionate about your employer and the brand you represent. Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>Our employees groundbreaking ideas impact everything.</li><li>Here, that means we take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities.</li><li>Come prepared to be encouraged and inspired.</li><li>The India Strategic Enterprise Segment is a truly vibrant sales organization that covers the diverse set of accounts in the Enterprise Space.</li><li>This position will be based out of Mumbai and will focus on a specific set of Enterprise accounts.</li><li>As part of the Enterprise System Engineering Team, you will be designing, architecting and empowering the strategy for the next generation of communications and application delivery for India’s leading businesses.</li><li>Youll collaborate as part of a disruptive Sales engineering team. We offer exhilarating, inspiring, global, high impact, and uniquely broad opportunities for your growth.</li></ul> Responsibilities <ul><li>Technical sales professional serving as a Technology/Product/Solution consultant.</li><li>Technical orchestrator for an array of resources, primary responsibility for ensuring successful completion of each pitstop from a technical perspective in the lifecycle selling motion.</li><li>Provides technical information and design/implementation mentorship in concert with Architecture Seller team(s).</li><li>Collaborates with the Account Manager on the customer account plan(s), jointly ensuring customer success.</li><li>Work with internal teams to orchestrate right solutions against customer requirements with competitive positioning</li><li>Educate customer on differentiation and establish technical leadership of our client as a brand.</li><li>Field role that serves as a Technology expert across solutions preferably within a multi-domain architecture approach.</li><li>Build relationship with Engineering Teams, field teams, architecture team, Business Units (BUs), Partners and customers.</li></ul> Requirements: <ul><li>Bachelor of Engineering degree or equivalent.</li><li>Excellent written, verbal communication, listening skills.</li><li>Min 10-12 years of presales experience in technical position .</li><li>Has prior experience in solution selling around products and technology.</li><li>Highly motivated, willing to learn and demonstrate high level of adaptability towards technology shift.</li><li>Understand the broader aspects of end to end architecture and have knowledge on one or more technology areas like Enterprise networks, Data center or Security.</li><li>Optimally handle objections in a customer conversation and lead with value selling.</li><li>Technical knowledge in the Networking Solutions/SDN Architecture/Network Security /Datacenter Networking technologies.</li><li>Strong whiteboarding/presentation skills.</li><li>Strong communication skills.</li></ul>

Responsibilities: Manage Relationship with business on Run service: <ul><li>In charge of Run activities for applications or services and conduct business review with business representatives</li><li>Manage escalation from business teams and ensure business continuity and follow till closure</li><li>Manage dependencies and trigger hierarchical escalation protocol as needed ("pending by user, awaiting vendor status" tickets etc.)</li><li>Own critical outbound communications from IT with business</li><li>Conduct or collaborate with BRM for demand management for minor evolutions in alignment with build teams</li><li>Track and ensure business satisfaction and take necessary action to improve CSAT progressively</li><li>Contribute to larger community of SDM and ITSM Process Owner.</li><li>Onboard other scope into service as the organization is moving to Platform organization.</li></ul> Monitor and control service delivery: <ul><li>Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders and post incident review</li><li>Review ticket backlog (especially aging tickets) on regular basis and prioritize as per SLA commitments when applicable</li><li>Track, analyze and report metrics (SLA and KPI) and take corrective actions as needed for service excellence</li><li>Work with Application management service partner to generate actionable insights to improve system availability and performance</li><li>Ensure Knowledge Mgmt. and build to run practices are followed and regularly conduct audits</li><li>Recommend, monitor, and ensure continuous improvement activities are delivered by AMS teams</li><li>Increase the ITIL compliance for all services delivered by teams (incident, problem, change.)</li><li>Review global process KPIs using power BI dashboard for process excellence and draft process improvement suggestions</li><li>Lead change management including process governance, CAB &amp; quality control.</li></ul> Requirements: <ul><li>High level of business orientation</li><li>Proactive and process mindset</li><li>Solid IT process knowledge with very good ITIL understanding</li><li>Practical knowledge and experience on IT process development and service roll outs</li><li>Strong experience in supplier collaboration with offshoring model (located in India)</li><li>Demonstrated ability to communicate effectively with different stakeholders (both written and oral).</li><li>Ability to operate in a large and complex organization which is transformation to become more professional.</li><li>Strong Change Management skills</li><li>Excellent problem solving &amp; team collaboration skills</li><li>Experience on SAP function modules (FICO, SD, MM, WM)</li><li>Proven 6+ years working experience as an IT service delivery manager or coordinator</li><li>Knowledge of IT Service Management ITIL EXPERT certification will be appreciated)</li><li>Proven track record in IT/IS Project Management (PMI, Prince 2 certification will be appreciated) including coordination of various teams and service providers</li><li>Experience on SAP (SRM, ABAP, GRC)</li><li>Proficiency in using ServiceNow, PowerBI</li></ul>

Role Description: <ul><li>Become passionate about your employer and the brand you represent.</li><li>Everything is converging on the Internet, making networked connections more significant than ever before in our lives.</li><li>We have employees with ground breaking ideas that impact everything.</li><li>We take creative ideas from the drawing board to dynamic solutions that have real world impact.</li><li>Youll be part a team that cares about its customers, enjoys having fun, and youll take part in changing the lives of those in our local communities</li><li>Come prepared to be encouraged and inspired.</li><li>You will work with Sales account teams, core services specialists, architecture specialists, renewals team, the CX organization and Practice Delivery &amp; internal cross-functional teams</li></ul> Responsibilities: <ul><li>As a Services Specialist Premium for a set of named accounts, You will lead all aspects of the customer account with respect to Premium Services/Sophisticated Services and drive the execution of customer facing activities to conclusion in a quality, timely, and accurate manner.</li><li>Handle service pricing and margins according to agreed upon terms and work with cross functional teams.</li><li>You will plan and prioritize sales activities and customer/prospect contact towards achieving business objectives around Advanced Services</li><li>You will collaborate with cross-functional teams to create and lead account plans using all relevant data.</li><li>Identify customer business issues, challenges, care-abouts</li><li>You will communicate, liaise, and negotiate internally and externally using appropriate methods to facilitate the development of profitable business and sustainable relationships.</li></ul> Requirement: <ul><li>﻿Subject matter expert on Technology &amp; cross-Architecture solutions/Services. Understand customers’ technology landscape (Applications/Infra/Architecture) well &amp; are able to play an advisory role to account teams &amp; customers.</li><li>You Build Influential Relationships: Working with customers, channel partners, and account team members to meet business goals and objectives; using appropriate communication methods to influence others and establish relationships.</li><li>You have Customer Focus: Supporting customers during the sales process; seeking and taking appropriate actions on customer requirements while balancing business needs; resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.</li><li>You negotiate: Optimally exploring interests and options to reach outcomes that gain the agreement and acceptance of all parties by using legitimate data, objective criteria to support ones proposal.</li><li>You are a Critical Thinker: Identifying and understanding issues, problems, and opportunities; comparing data from different sources to address sales challenges and new opportunities; taking courses of action based on sound analysis and judgment.</li><li>14+ years of sales experience in IT products or services sales</li></ul>

Responsibilities: <ul><li>Work closely with internal stakeholders like Channel team, Account team and Industry partners individually to build a successful pipeline to meet and exceed your individual sales quota</li><li>Identify new business opportunities whilst establishing, developing and maintaining relationships up to executive-levels within your assigned portfolio</li><li>Network within the client’s business and influence key decision makers, typically at C-level</li><li>Act as Clients ambassador within specific client accounts</li><li>Articulate and promote the company’s security&nbsp;value proposition and services to become a trusted advisor within your customer base</li><li>Identify new business opportunities and prepare detailed account development plans, engagement strategies and targets for each account within your assigned portfolio</li><li>Take control of opportunities and accurately forecast business objectives and outcomes. Follow MEDDPICC.</li></ul> Requirements: <ul><li>Min 10 years of experience selling cybersecurity solutions in Delhi/NCR region.</li><li>Proven successful track record in a similar role selling high technology products to Enterprise customers.</li><li>Ability to network multiple levels within an account up to C-Level.</li><li>Ability to create and deliver value propositions.</li><li>Proven sales track record.</li><li>Excellent verbal, written and presentation skills.</li></ul>

Responsibilities: <ul><li>As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li><li>This role offers the excitement of working with cutting-edge technology and the fulfillment of building long-lasting relationships with customers.</li><li>Provide guidance and assist account teams in building solutions to address specific customer security needs.</li><li>Understand business requirements and translate them into technical solutions.</li><li>Create, present, and document technical solutions to customers, partners, and prospects.</li><li>Lead technical consulting and upper-level management presentations.</li><li>Drive major account opportunities while enabling local account teams to maintain long-term ownership.</li></ul> Requirements: Minimum Qualifications <ul><li>Minimum of 4 years of technical sales or pre-sales experience with 2+ years in Security specialization (Email Security, IDS/IPS, AV, Firewall, Advanced Malware Protection).</li><li>Bachelors degree in Cybersecurity, Computer Science, or a related field.</li><li>Proven track record of successful quota achievement.</li><li>Strong knowledge of cybersecurity concepts, technologies, and best practices.</li><li>Industry certifications such as CISSP, CISM, or CCSP are preferred..</li></ul> Preferred Qualifications <ul><li>Excellent presentation and interpersonal skills.</li><li>Commercial awareness and strong communication skills.</li><li>Highly motivated self-starter who excels without day-to-day management.</li><li>Experience with Client security technologies and programming languages such as UNIX shell, Perl, or C.</li><li>Willingness to travel and work from a home office. As a key player in the team, you will have the opportunity to influence the security landscape by crafting tailored solutions that address specific customer needs.</li></ul>

Responsibilities: <ul><li>Involves working closely with industrial partners to evaluate their technical readiness, helping them align with client architectural plays and providing technical direction to develop new solutions and services offerings</li><li>Collaborate with partners to help them build IoT solutions aligned with our client strategy.</li><li>Provide strategic feedback on technology trends and develop business plans for partner enablement.</li><li>Lead partner training initiatives and assist in positioning our client solutions effectively.</li><li>Work cross-functionally with internal teams to adapt or create solutions addressing partner needs.</li><li>Create and deliver compelling solution demonstrations and prototypes</li><li>Provide feedback to product and engineering teams to improve IoT SDKs, APIs, and documentation.</li></ul> Requirements: Industry &amp; Partner Experience: <ul><li>Experience working with partner companies or Gold/Select resellers</li><li>Exposure to automation environments, particularly with Rockwell Automation, Honeywell, or other industrial control vendors</li><li>Familiarity with the integration of OT (Operational Technology) and IT networks</li></ul> Technical Expertise: <ul><li>Strong hands-on knowledge of networking technologies (routing, switching, wireless, security)</li><li>Understanding of security solutions (e.g., ASA/FTD Firewalls, ISE, Umbrella, Duo, etc.)</li><li>Knowledge of network design and architecture in industrial or enterprise environments</li><li>(Optional) Experience with cloud networking (Meraki, SD-WAN, Azure, AWS, etc.)</li></ul> Presales &amp; Commercial Skills: <ul><li>Experience in a presales or customer-facing technical role</li><li>Ability to design and architect solutions based on customer requirements</li><li>Skilled at creating technical proposals, BoMs, solution documentation, and presenting to clients</li><li>Strong communication skills to interface with both technical and business stakeholders</li><li>Familiarity with commercial engagement models (SOWs, pricing, licensing)</li><li>Certifications (Preferred but not mandatory)</li><li>Certifications: CCNP, CCIE (preferred), or other relevant certifications</li><li>Industrial certifications: Rockwell Certified Network Engineer (RCNE), Honeywell Network Specialist, etc.</li><li>Cloud certifications (AWS/Azure/Meraki) – optional</li></ul>

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166 operational technology Jobs found

Manager, Industrial and Employee Relations

QC Laboratory Manager

Account Manager - Sales

Solution Engineer - AI Infrastructure

Commerical Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Account Executive- Cybersecurity

Solution Engineer - Security

Partner Solutions Engineer - IOT

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Skills

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Location

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166 operational technology Jobs found

Manager, Industrial and Employee Relations

QC Laboratory Manager

Account Manager - Sales

Solution Engineer - AI Infrastructure

Commerical Solution Engineer

Service Delivery Manager

Software Services Sales Leader

Account Executive- Cybersecurity

Solution Engineer - Security

Partner Solutions Engineer - IOT

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.