Business Development Engineer & Solutions Architect

Staff Fiber Optic Test Engineer

Technical Support Engineer

Responsibilities: Systems / Technical Interaction with the Customer (50%) <ul><li>Serve as the technical interface between the customer and the company, providing expert support, consulting, and technical advice.</li><li>Identify current and future customer needs using application knowledge, and recommend suitable solutions.</li><li>Engage in the early stages of customers’ design cycles to influence product/platform planning.</li><li>Support new product development by offering conceptual design and modeling.</li><li>Collaborate with sales and product management to prepare and present proposals, including product selection, design solutions, specifications, and project objectives.</li><li>Ensure on-time delivery of product samples, design support, and product verification to customers.</li></ul> Market Sensing &amp; Strategy Development (50%) <ul><li>Actively hunt for new business opportunities by aligning customer needs with the product and technology roadmap.</li><li>Develop a strong network of contacts within customer organizations to foster collaboration and build trust.</li><li>Analyze customer strategies, technology roadmaps, market trends, and competitors to identify and create innovative solutions.</li></ul> Requirements: Education: <ul><li>4-year technical or business degree required; advanced degree preferred.</li></ul> Experience: <ul><li>8+ years of experience spanning business, sales, and engineering functions.</li><li>Fiber optics product knowledge is essential.</li><li>Aerospace &amp; defense market knowledge preferred.</li><li>US ITAR clearance required (must meet eligibility criteria).</li><li>Demonstrated strong organizational skills and a commitment to business success.</li><li>Excellent communication and presentation skills with the ability to simplify complex concepts.</li><li>Highly result-oriented with a proactive and accountable work style.</li></ul>

Responsibilities: Product Testing: <ul><li>Demonstrate expert-level knowledge in fiber optic component and assembly testing.</li><li>Develop and optimize test specifications and methodologies for optical components and assemblies.</li><li>Design and implement complex tests using state-of-the-art equipment.</li><li>Create, review and estimate fiber optic test plans.</li><li>Lead the development of new sample preparation techniques and testing procedures, creating comprehensive documentation and training materials for the team.</li><li>Perform in-depth data analysis and interpretation, identifying trends, potential failures, and opportunities for product improvement.</li><li>Collaborate with cross-functional teams, including product development, quality assurance, and manufacturing, to ensure seamless integration of test results into the product lifecycle.</li><li>Lead multiple high-priority projects simultaneously.</li><li>Manage timelines, resources, and deliverables for various testing initiatives.</li><li>Maintain a safe, orderly, and efficient work environment in both office and laboratory areas, setting the standard for workplace organization and safety compliance.</li><li>Report project status to key stakeholders.</li><li>Drive innovation in test methodologies and equipment utilization.</li></ul> Lab Oversight: <ul><li>Oversee daily operations of the fiber optic test laboratory</li><li>Manage lab resources, including equipment, supplies, and budgets</li><li>Coordinate workload and assign projects to lab personnel</li><li>Ensure compliance with safety regulations and quality standards</li><li>Develop and implement lab policies and procedures</li><li>Participate in strategic planning for laboratory expansion and capability enhancement.</li><li>Identify opportunities for process improvement and cost reduction</li><li>Collaborate with other departments to align lab capabilities with company goals.</li></ul> Requirements: <ul><li>Bachelors or Master’s degree in Electrical Engineering, Optical Engineering, or related field</li><li>10+ years of progressive experience in fiber optic testing</li><li>Management or team lead experience a plus</li><li>Demonstrated expertise in fiber optic technologies and test methodologies</li><li>Strong background in data analysis, statistical methods, and test automation</li><li>Excellent leadership, communication, and interpersonal skills</li><li>Proven track record of technical leadership and project management</li><li>Experience in lab operations, resource management, and budgeting</li><li>Proficiency in MS Office Suite, test automation software, and data analysis tools</li><li>Adaptability to shifting priorities and ability to manage multiple projects</li></ul> Physical Demands: <ul><li>Must be able to lift up to 35 pounds without assistance</li><li>Capable of sitting for extended periods while performing detailed analytical work</li><li>Occasional standing, bending, and maneuvering in laboratory environments</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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3 optical fiber Jobs found

Business Development Engineer & Solutions Architect

Staff Fiber Optic Test Engineer

Technical Support Engineer

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3 optical fiber Jobs found

Business Development Engineer & Solutions Architect

Staff Fiber Optic Test Engineer

Technical Support Engineer

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