Solutions Engineer, AI

Account Executive, AI

Technical Support Engineer

Responsibilities: <ul><li>Collaborate with account teams to understand customer requirements and align technologies to meet business outcomes.</li><li>Deliver compelling technical presentations, product demonstrations, and architecture discussions.</li><li>Design and configure solutions across architecture portfolio (networking, data center, software, and services), with a specialization in Data Center technologies.</li><li>Provide strategic and in-depth technical support throughout the sales cycle, from discovery to proposal development and post-sale transition.</li><li>Act as a technical thought leader and trusted advisor to customers, aligning technology recommendations with business goals.</li><li>Coordinate with internal teams and technical experts (e.g., consulting engineers, demo labs) to create and deliver comprehensive solutions.</li><li>Translate complex customer needs into actionable architectures and proposals using tools and resources.</li><li>Maintain technical proficiency across offerings and stay updated on industry trends and competitive technologies.</li><li>Build and maintain strong relationships with customer stakeholders, including technical influencers and decision-makers.</li></ul> ﻿Requirements: Minimum Qualifications: <ul><li>Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent experience).</li><li>5–10 years of experience in pre-sales engineering, systems engineering, or solutions architecture.</li><li>Proven experience with technologies in a pre-sales capacity.</li><li>Hands-on expertise and deep knowledge in at least two or more of the following areas:</li><li>Compute infrastructure and server hardware</li><li>Hyperconverged infrastructure (HCI)</li><li>Virtualization technologies (e.g., VMware, Hyper-V)</li><li>Storage and backup solutions</li><li>Data Center networking, SDN, and SDS</li><li>Strong understanding of data center portfolio and how it integrates across enterprise architectures.</li><li>Familiarity with performance metrics, scalability considerations, and deployment best practices.</li></ul> Soft Skills and Competencies: <ul><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to simplify complex technical topics for varied audiences.</li><li>Proactive, self-motivated, and capable of working independently.</li><li>Excellent collaboration and interpersonal skills.</li><li>Integrity-driven with a passion for customer success.</li><li>Ability to handle multiple priorities and thrive in a fast-paced environment.</li></ul> Desired Skills (Nice to Have): <ul><li>Experience with enterprise and/or public sector clients.</li><li>Ability to articulate a technical vision and translate it into tangible business value.</li><li>Industry certifications (e.g., CCNP, CCIE, VMware, etc.) are a plus.</li></ul>

Responsibilities: Sales Strategy &amp; Business Development: <ul><li>Lead and manage end-to-end AI infrastructure sales cycles across assigned accounts and regions.</li><li>Identify, develop, and convert high-potential opportunities aligned with Cloud &amp; AI infrastructure offerings.</li><li>Build and implement strategic account plans to ensure long-term revenue growth and customer success.</li></ul> Customer Engagement: <ul><li>Act as a strategic advisor to enterprise customers, understanding their business objectives and aligning solutions to address their challenges.</li><li>Establish and nurture relationships with C-level executives and key technology influencers.</li><li>Position as a leader in AI infrastructure and next-generation data centre solutions.</li></ul> Cross-Functional Collaboration: <ul><li>Partner with internal teams including Presales, Engineering, Marketing, Channel Partners, and Customer Success to deliver tailored, end-to-end solutions.</li><li>Collaborate with technology ecosystem and alliances to expand solution reach and customer value.</li></ul> Technical &amp; Market Expertise: <ul><li>Maintain in-depth knowledge of data centre and AI infrastructure technologies (compute, GPU, storage, networking, cloud).</li><li>Stay current with emerging trends in deep learning, AI, and scalable infrastructure.</li><li>Monitor competitive activity and provide strategic insights to internal stakeholders.</li></ul> Revenue &amp; Pipeline Management: <ul><li>Meet and exceed quarterly and annual sales targets through disciplined pipeline management and strategic deal execution.</li><li>Leverage CRM tools (e.g., Salesforce) for accurate forecasting, opportunity tracking, and stakeholder visibility.</li></ul> Thought Leadership &amp; Enablement: <ul><li>Represent at customer briefings, industry events, and executive roundtables as a subject matter expert in AI Infrastructure.</li><li>Contribute to go-to-market strategies, customer enablement initiatives, and the launch of new data centre solutions.</li></ul> ﻿Requirements: <ul><li>Experience: Minimum 7+ years in technology sales or account management, ideally in enterprise or data centre segments.</li><li>Sales Expertise: Demonstrated success in selling complex infrastructure solutions, particularly related to AI, data centre, or hybrid cloud environments.</li><li>Business Growth: Proven ability to drive revenue through innovative, technology-led solution selling and market development.</li><li>Technical Understanding: Solid grasp of modern data centre architecture, including compute, storage, networking, AI workloads, and cloud integration.</li><li>Relationship Management: Track record of building and maintaining strategic customer and partner relationships, particularly at the executive level.</li><li>Communication: Excellent presentation, communication, and interpersonal skills.</li></ul>

Overview:&nbsp; <ul><li>You shall be a part of the Technical Support Center (based out in Pune, India).</li><li>The Technical Support Center is a team of highly responsive technology specialists whose #1 focus is to</li><li>support/resolve the customers for Presales and Post Sales Technical issues while delivering the best</li><li>possible customer experience.&nbsp;</li><li>You can measure your success through excellent financial results, growing</li><li>customer happiness metrics, industry recognition, on time resolution and employee happiness scores.</li><li>You shall be the first point of contact for customers and partners all over Americas, EMEA &amp; APAC.</li><li>Youll have insight on the detailed functionality of products and partner with all distributed</li><li>elements of the service chain.</li></ul> Responsibilities: <ul><li>You will be responsible for creating and driving support tickets within the required SLA parameters.</li><li>will depend on you to provide the highest standard of customer support for Switching, routing</li><li>,security , Wireless, Cables &amp; Connectivity.</li><li>Remotely provide Presales as well as Post sales support making sure the customer is satisfied with the level of service provided. Manage the tech support day-to-day operations to achieve qualitative and quantitative targets at team/staff level and to maintain overall quality standards.</li><li>You shall be responsible for achieving all metrics for the respective customer/partner, as defined by the management with particular focus on customer satisfaction. </li><li>Gather the required information necessary to best handle customer software and technical inquiries.</li><li>Resolving the issues through Phone, chat and ticketing tool - communication channels.&nbsp;</li><li>Collaborate with Technical Support team members to properly manage customer queries and escalate when appropriate.</li><li>Document solutions for knowledgebase.</li><li>Work to support customer technical issues encompassing hardware, software, and networking.&nbsp;</li><li>Create knowledge base articles on products.</li><li>Connect with wide range of people and teams to find these solutions such as Solution Consultants,Product Line Managers, and the various plants.</li><li>Provide technical service for products and solutions in India and deliver professionally and</li><li>disciplinarily.</li><li>Deliver end to end solution as per customer demand.</li><li>Assist customers with Support Requests and engaging with other Teams ensuring follow up on each request and solution is provided.</li><li>Continuous improvement of their professional certification level.</li></ul> Requirements : <ul><li>Bachelor’s degree in Telecom, Computer Science, Electrical Engineering/Electronics/ IT.</li><li>CCNA Certified. Hirschmann switches, router and security devices knowledge would be added</li><li>advantage.</li><li>Minimum 3-10 years working experience.</li><li>2~3 year’s implementation experience in Managed and unmanaged switches, Internet wireless LAN,</li><li>Industrial Security Systems, Embedded Ethernet modules, Fiber optic field bus repeaters, Secure</li><li>remote access, Network Management Software, Industrial Connectors, industrial network security</li><li>products for process control, SCADA manufacturing and automation sectors.</li><li>Experience in customer support, service or after sales in networking system will be added advantage.</li><li>Understanding of networking protocols.</li><li>Knowledge of transmission technology, OTN and Network Access control would be a plus.</li><li>Hands-on experience with monitoring, network diagnostic and network analytics tools/network</li><li>configuration experience with Cisco etc.</li><li>Ability to quickly learn new or unfamiliar technology and products using documentation and internetresources.</li><li>Basic Level of understanding of Routing and Switching, Basic Data networking, including DHCP, RSTP, VLAN, QoS, IGMP, network redundancy, IP routing protocols and standard VPN technology.</li><li>Industrial networking and IIoT/IoT digitalization knowledge would be added advantage.</li><li>Good English in reading and written, and good oral English is a must.</li><li>Ability to multitask in a fast-paced environment.</li></ul>

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Solutions Engineer, AI

Account Executive, AI

Technical Support Engineer

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3 presales Jobs found

Solutions Engineer, AI

Account Executive, AI

Technical Support Engineer

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