Customer Service Representative

HR Director - People & Culture

Sales Manager

Senior Executive – Commercial and Strategy

Stock Operator

Senior Executive - Collections

Field Application Engg (FAE)

Executive Director

Supply Chain Lead

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements:&nbsp;<ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

Role Description: <ul><li>The Director, People &amp; Culture is responsible for leading the People &amp; Culture function across Tanzania hospitality properties, including Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar.</li><li>The role is responsible for ensuring the effective delivery of People &amp; Culture strategies, initiatives and operational support that enable exceptional employee and guest experiences while supporting the achievement of business objectives.</li></ul> Responsibilities: <ul><li>Talent Acquisition, Workforce Planning &amp; Onboarding&nbsp;-Lead end-to-end talent acquisition activities across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, ensuring the business attracts, selects and retains high-quality talent capable of delivering exceptional guest and employee experiences.</li></ul> <ul><li>Employee Relations, Investigations &amp; Case Management -Lead the management of employee relations matters including grievances, disciplinary processes, investigations, workplace conflict, performance concerns, misconduct cases and attendance management across the Tanzania hospitality properties.</li></ul> <ul><li>Leadership Partnership &amp; People Advisory&nbsp;- Act as the primary People &amp; Culture advisor to Operation Leaders, departmental leaders and managers, providing practical guidance on employee management, organizational effectiveness, workforce planning, performance management, employee relations and leadership development.</li></ul> <ul><li>Employee Engagement, Culture &amp; Employee Experience&nbsp;-Lead the implementation of employee engagement initiatives that strengthen organizational culture, improve the employee experience and reinforce our client values and expected behaviours across the Tanzania hospitality properties</li></ul> <ul><li>Performance Management, Goal Setting &amp; STIP&nbsp;- Lead performance management processes across Mount Kilimanjaro Safari Club, Arumeru River Lodge and Emerson Zanzibar, including objective setting, probation reviews, performance evaluations, development planning, performance improvement initiatives and the administration of the Short-Term Incentive Plan (STIP).</li></ul> <ul><li>HR Operations &amp; Employee Lifecycle Management&nbsp;- Lead the effective management of employee lifecycle activities including recruitment, onboarding, contracts, confirmations, promotions, transfers, remuneration changes, employee records management, employee relations administration and exits across the Tanzania hospitality properties.</li></ul> <ul><li>Talent Reviews, Succession Planning &amp; Leadership Development&nbsp;- Lead talent review and succession planning processes across the Tanzania hospitality properties, identifying high-potential employees, critical roles and development opportunities that strengthen organizational capability and leadership continuity.</li></ul> Requirements: <ul><li>Strong knowledge of strategic Human Resources management practices.</li><li>Strong knowledge of talent acquisition, workforce planning and organizational development.</li><li>Experience leading employee relations matters, investigations, disciplinary processes and conflict resolution.</li><li>Strong knowledge of performance management, talent reviews, succession planning and leadership development.</li><li>Understanding of Tanzanian labour legislation and employment practices.</li><li>Strong stakeholder management, coaching and influencing capability.</li><li>Excellent communication, facilitation and presentation skills.</li><li>Strong planning, analytical and problem-solving capability.&nbsp;</li></ul> Qualification &amp; Job Experience <ul><li>Bachelors Degree in Human Resources, Business Administration, Psychology, Hospitality Management or a related field.</li><li>Postgraduate qualification in Human Resources, Business Administration or Organizational Development is an added advantage.</li><li>Professional Human Resources qualification (CHRP, CIPD, SHRM or equivalent).</li><li>Minimum of 10 years progressive Human Resources experience.</li><li>Minimum of 5 years experience in a leadership or Business Partner capacity.&nbsp;</li></ul>

Responsibilities: Regional Sales Management Key Activities:&nbsp; <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America.</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team.</li><li>Identify and penetrate white-space markets where Our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities.</li><li>Engage with key accounts and maintain effective customer relationships.</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities .</li></ul> Sales Planning and Market Development Key Activities: <ul><li>Promote our client value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell our client solutions by establishing key contracts and developing relationships with target customers.</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders.</li><li>Generate new enquiries from existing customers, prospecting of new customers.</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability.</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white space market entry and penetration through salesforce.</li><li>Monthly customers performance progress tracking against monthly forecast and budget&nbsp;</li><li>Work closely with customers to provide forecast and demand.</li><li>Create and execute actions to address underperformance and stimulate sales activity.</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred. Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.&nbsp;</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Responsibilities: <ul><li>Support the development of land pricing models and pricing proposals for existing and proposed masterplans</li><li>Assist in preparing financial feasibility models for new and existing developments</li><li>Provide analytical support for pricing recommendations related to units, land plots, and customer land requests (e.g. additional GFA, land leasing)</li><li>Conduct market research and benchmarking analysis to support pricing and commercial decisions</li><li>Collect, validate, and maintain internal and external market benchmark data </li><li>Prepare market intelligence reports and analytical summaries for management review</li><li>Coordinate and support external valuation exercises for land, units, and developments</li><li>Maintain and update a database of external valuations to support decision-making</li><li>Liaise with internal stakeholders (Commercial &amp; Strategy, Urban Planning, Infrastructure) to support tracking of landbank status and availability </li><li>Assist in preparing landbank inventory reports and periodic status updates</li><li>Support the development of landbank strategy through data analysis and reporting</li><li>Maintain organized records and contribute to regular performance and analytical reports </li><li>Support asset sales and JV / partnership activities, including due diligence, documentation, and valuation analysis</li><li>Perform preliminary analysis of investor proposals and summarize key findings</li><li>Contribute ideas to improve process efficiency, data quality, and reporting standards </li><li>Adhere to company policies, procedures, and confidentiality requirements </li></ul> Requirements: <ul><li>﻿Bachelor’s degree in Corporate Finance, Finance, Real Estate, Economics</li><li>Background in economics, business and strategy</li><li>Passion and training for real estate development, financial feasibilities, and strategic ideation</li><li>Financial modelling skills</li><li>Strong PowerPoint/visualization skillset</li><li>Strong presentation skills</li><li>Management / coordination skills and general leadership skills</li></ul>

Responsibilities: <ul><li>Ensure compliance and correct implementation of all procedures and to identify solutions to fill the gaps</li><li>Ensure correct instore operations: logistics, administration, AFS</li><li>Ensure the best BOH organization to support sales staff</li><li>Ensure stock inventory /stock take objective results</li><li>Support the stores management role in effectively operating the boutique also in term of ROTA including match to traffic needs.</li><li>Ensure service to clients is properly supported at all times with the right equipment and teamwork flows (including food and beverage, etc)</li><li>Ensure availability of store supplies ( packaging, food and beverage) at all times.</li><li>Ensure online and offline integration</li></ul> Requirements: <ul><li>Proactivity and problem solving attitude</li><li>ability to coordinate back office activities to support sales</li><li>Ability to collaborate with Store Manager and HQ to support business</li><li>High knowledge of retail/ operations procedure to ensure smooth run of the store</li></ul>

Role Description: <ul><li>We are looking for an experienced Credit Manager to oversee credit management, accounts receivable and collections activities within a hospitality environment.&nbsp;</li><li>The role will be responsible for managing credit exposure, ensuring timely collections, improving cash flow and maintaining strong relationships with corporate and trade customers.</li><li>The ideal candidate will have strong experience in hotel/hospitality credit management, with a solid understanding of city ledger operations, credit assessment, receivables, ageing, collections and credit risk.</li></ul> Responsibilities: <ul><li>Manage the end-to-end credit control and Accounts Receivable function.</li><li>Oversee city ledger, corporate, travel trade and other receivable accounts.</li><li>Establish, review and monitor credit limits, payment terms and credit facilities.</li><li>Conduct credit assessments and evaluate the financial standing and payment history of customers.</li><li>Monitor AR ageing, overdue balances, DSO and credit exposure and take appropriate collection actions.</li><li>Develop and implement effective collection and recovery strategies to minimise bad debt and improve cash flow.</li><li>Follow up on outstanding payments and resolve billing discrepancies and customer disputes in collaboration with Sales, Finance and Operations.</li><li>Prepare regular AR, ageing, collection, DSO and credit-risk reports for management.</li><li>Monitor doubtful debts, provisions and potential credit risks.</li><li>Ensure accurate billing, account reconciliation, payment allocation and maintenance of the city ledger.</li><li>Work closely with Sales, Revenue, Front Office and Finance teams on credit-related matters.</li><li>Ensure compliance with company credit policies, internal controls and audit requirements.</li><li>Support process improvements and implementation of effective credit-control procedures and SOPs.</li><li>Lead, coach and develop the Accounts Receivable/Credit team where applicable.</li></ul> Requirements: <ul><li>6–8+ years of relevant experience in Credit Control, Credit Management or Accounts Receivable.</li><li>Strong experience within the hospitality / hotel industry is highly preferred.</li><li>Proven experience managing corporate and high-value customer accounts.</li><li>Strong knowledge of credit risk assessment, collections, AR ageing, DSO and bad debt management.</li><li>Experience with city ledger and hotel receivables.</li><li>Good understanding of credit policies, payment terms and credit-limit management.</li><li>Strong stakeholder-management and negotiation skills.</li><li>Ability to work closely with Sales, Finance and Operations teams.</li><li>Experience managing or mentoring a team would be an advantage.</li><li>Strong analytical and reporting skills.</li><li>Experience with Opera/SUN or similar hotel finance systems is advantageous.</li></ul>

Responsibilities: <ul><li>Preparation and recommendation of product application documentation such as bills of materials and installation instruction.</li><li>Provide technical application advice to customers and internal sales team.</li><li>Application engineering / customization of existing products to meet customers’ requirements.</li><li>Customer support during introduction and installation of new and existing products on site / at customers’ facilities</li><li>Product demonstration, training, and presentation; this will require jointing skills to be able to install Cable accessories products for High Voltage applications up to 245kV.</li><li>Liaise with Technical Services and Engineering as part of the new product development process providing ideas and customer/application requirements.</li><li>Provide technical input into the tendering process.</li><li>Train the customers on new and existing products.</li><li>Travel domestic/international as required to provide product training and demonstration + customer visits</li><li>Advise and communicate competitive market information and benchmarking from a field perspective (products, services, issues, opportunities</li></ul> Requirements: <ul><li>Qualified cable jointer up to 245kV cable accessories applications</li><li>Engineering background in electrical is preferred</li><li>10+ years of cable accessories installation / application experience.</li><li>Would have served a craft apprenticeship within the electrical engineering field and would be qualified to Degree or HND level in Electrical Engineering, or trade qualified cable jointer</li><li>Ideally would have experience of working within the Power Utility or Cable/accessory industry.&nbsp;</li><li>Highly practical in nature with good hand skills with an aptitude for problem solving.</li><li>Computer literacy and hold a valid driving license.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: <ul><li>Lead end-to-end supply chain activities across planning, customer service and logistics</li><li>Drive S&amp;OP, demand planning, forecast quality and inventory management processes</li><li>Partner with Sales, Marketing and Finance to support business priorities and growth</li><li>Manage relationships with logistics providers, warehouses, distributors and key external partners</li><li>Monitor service levels, forecast accuracy, inventory health, cost and operational performance</li><li>Identify opportunities to improve efficiency, cost to serve and customer experience</li><li>Lead continuous improvement and supply chain transformation initiatives</li></ul> Requirements: <ul><li>Approximately 10+ years of Supply Chain experience, including leadership across Planning, Customer Service or Logistics</li><li>Proven background within FMCG, Food &amp; Beverage, Consumer Goods or a closely related industry</li><li>Strong hands-on experience in S&amp;OP, demand planning, inventory management and domestic logistics</li><li>Experience influencing senior commercial stakeholders in a matrix environment</li><li>People management or functional leadership experience, with strong communication and problem-solving skills</li><li>Fluent Mandarin and English required</li></ul>

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Location

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140 primary sales Jobs found

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Sales Manager

Senior Executive – Commercial and Strategy

Stock Operator

Senior Executive - Collections

Field Application Engg (FAE)

Executive Director

Supply Chain Lead

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Jobtitle

140 primary sales Jobs found

Customer Service Representative

Customer Service Representative

HR Director - People & Culture

Sales Manager

Senior Executive – Commercial and Strategy

Stock Operator

Senior Executive - Collections

Field Application Engg (FAE)

Executive Director

Supply Chain Lead

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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