Product Manager

Customer Experience Director

Manager, Process Engineer (Deposition)

Inside Sales Engineer

PMO Engineer, Senior

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Lead Workplace Services (VP2)

Senior AQ Engineer

Continuous Improvement Analyst III / Sr Lean Engineer

Responsibilities : <ul><li>Engage executive and corporate users to understand needs, decision workflows and pain points.</li><li>Translate requirements into clear product definitions, user stories and acceptance criteria.</li><li>Run structured discovery and experimentation to validate value and feasibility before build commitments are made.</li><li>Identify opportunities to extend assigned products from task-level support to broader workflow automation, and contribute these to the product roadmap.&nbsp;</li><li>Own the end-to-end delivery of assigned AI products, including Rocket, from definition through to launch.</li><li>Ensure quality, usability and readiness criteria are met before release to a senior user base.&nbsp;</li><li>Own assigned products after launch, driving iterative improvement based on usage data and user feedback.</li><li>Define, track and report product KPIs covering adoption, usage, accuracy, satisfaction and time saved.</li><li>Register and maintain AI use cases for assigned products within the agreed portfolio management process.&nbsp;</li><li>Act as the day-to-day product interface for executive and corporate stakeholders.&nbsp;</li></ul> Requirements: <ul><li>3 – 6 years of experience in digital or AI product management, product ownership or equivalent delivery roles.&nbsp;</li><li>Bachelor’s degree in a quantitative field such as information technology, business, finance, engineering or mathematics.&nbsp;</li><li>Hands-on experience in product management across discovery, delivery and lifecycle.&nbsp;</li><li>Exposure to AI, automation or data-driven products.&nbsp;</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Lead the development and scaling of next-generation advanced packaging technologies, leveraging expertise in thin film deposition processes including Physical Vapor Deposition (PVD), Chemical Vapor Deposition (CVD), and/or Atomic Layer Deposition (ALD) to enable customer roadmaps and address critical technology challenges.</li><li>Drive process and technology roadmap development for advanced packaging, 3D integration, and related semiconductor applications through collaboration with customers, research organizations, and cross-functional engineering teams.</li><li>Manage engineers in utilizing techniques to characterize hardware, define methods and new technologies and apply them to characterize hardware, and/or perform hardware characterization on extremely complex systems for entire range of products for division</li><li>Interact with key customers to resolve extremely complex process engineering issues to address customers High Value Problems (HVP) for an entire range of products for the division.</li><li>Ensures effective product/technology demonstrations.</li><li>Leads collaboration efforts with executive managers and junior managers to ensure strategic execution.</li><li>Leads market share improvement efforts.</li></ul> Requirements: <ul><li>7-10+ years of semiconductor equipment R&amp;D experience.</li><li>2+ years of people management/team leadership experience.</li><li>Strong background in:&nbsp;</li><li>CVD, PVD, ALD, Etch</li><li>Thin-film technologies</li><li>Experience in equipment/process R&amp;D and product development.</li><li>Strong English communication skills.</li></ul>

Responsibilities: <ul><li>Identify Sales Opportunities: Proactively identify and pursue new sales opportunities through research, networking, loss accounts and outreach.</li><li>Lead Generation : Generates leads and qualifies prospects for external sales engineers</li><li>Quotations: Generates Standard quotations for products, tubings, hoses and parts.</li><li>Customer Relationship Management: Build and maintain strong relationships with existing and potential customers, ensuring their needs are met and exceeded.</li><li>Securing Orders: Secure orders for repeat business and simple new orders, ensuring customer satisfaction and loyalty.</li><li>Support Sales Engineers: Assist sales engineers by setting up meetings with prospective customers and providing them with necessary information and support.</li><li>Market Research: Conduct market research to stay informed about industry trends, competitor activities, and customer needs.</li><li>Sales Reporting: Maintain accurate records of sales activities, customer interactions, and pipeline status in the CRM system.</li><li>Collaboration: Work closely with the sales colleagues to develop and implement effective sales strategies.</li><li>Customer Feedback: Gather and analyse customer feedback to improve services, and sales processes.</li><li>Training and Development: Continuously improve your knowledge of our products and services, as well as sales techniques and industry best practices.</li></ul> Requirements: <ul><li>Ideally you will have technical experience working with mechanically engineered / process equipment products or services.&nbsp;</li><li>This role requires you to work with various key clients and customers – the ability to be agile, solve problems effectively and make commercially astute decisions on the go is essential. Comfortable working with KPIs.&nbsp;</li><li>Ideally you will have knowledge in a Sales function preferably in a Business-to-Business environment; an understanding of Customer Relationship Management and Enterprise Resource Planning systems would be an asset.&nbsp;</li><li>Due to the nature of our business, the ability to collaborate across countries/departments within a corporate environment would be an asset.&nbsp;</li></ul>

Responsibilities: <ul><li>Acts as the primary PMO interface between project teams, quality, supply chain, finance, and management.</li><li>Works closely with project leaders to ensure timely review of project progress and deliverables are achieved at planned milestones</li><li>Tracks and controls project cost, schedule, and milestones against approved plans.</li><li>Identifies deviations early and coordinates mitigation actions with project and functional owners</li><li>Enforces PMO standards, reporting cadence, and governance forums. Ensures consistent, high-quality project and portfolio reporting for management reviews</li></ul> Requirements: <ul><li>Bachelor degree in Engineering (Mechanical, Electrical, Industrial, Material, Chemical), or Engineering Management</li><li>Experience in one or more of the following within a semiconductor environment:</li><li>PMO / Project Controlling for R&amp;D, Technology Development, or NPI</li><li>Project management supporting product and process development</li><li>Engineering Operations or Business Operations in semiconductor R&amp;D</li><li>Strong stakeholder management skills; ability to communicate clearly with senior management and cross functional teams</li><li>Experience in project controlling or project management</li><li>Strong analytical and financial acumen.</li><li>PMP® or equivalent project / program management certification is an advantage</li><li>Lean / Six Sigma (Green Belt or above) for process and execution discipline is an advantage</li></ul>

Responsibilities: Yield Improvement and Failure Analysis: <ul><li>Own overall Front-End process yield performance and drive continuous yield improvement initiatives.</li><li>Perform comprehensive wafer scrap analysis and identify root causes of yield loss through data-driven investigations.</li><li>Partner closely with process module engineers, manufacturing, quality, and equipment teams to resolve process-related yield excursions.</li><li>Develop and implement effective corrective and preventive actions to eliminate recurrence of process and quality issues.</li><li>Lead cross-functional investigations and continuous improvement projects to improve process capability and manufacturing robustness.</li><li>Capture lessons learned into organizational knowledge databases to ensure long-term sustainability.</li></ul> Process Optimization and Development: <ul><li>Design, execute, and analyze Design of Experiments to optimize process conditions and establish robust manufacturing windows.</li><li>Evaluate process performance using statistical techniques and advanced quality tools.</li><li>Identify opportunities for baseline yield, cycle-time, and cost improvements across Front-End processes.</li><li>Support new technology introductions, process qualifications, and industrialization activities.</li></ul> Process Change Management: <ul><li>Plan, coordinate, and execute process changes through Limited Change Requests, ECNs, and qualification activities.</li><li>Assess manufacturing risks associated with process modifications and ensure successful implementation without adverse impact on yield, quality, reliability, or customer requirements.</li><li>Monitor post-implementation performance and drive timely closure of action items.</li><li>Process Transfer and Production Ramp</li><li>Support engineering runs, process flow creation, and manufacturing readiness activities for new products and technologies.</li><li>Coordinate required tooling, accessories, documentation, and process setup activities.</li><li>Review engineering lot results and ensure smooth transition into volume production.</li><li>Monitor initial production performance and drive corrective actions where required.</li></ul> Cross-Functional Collaboration: <ul><li>Work closely with Technology Development teams in Singapore and other development sites on new industrialization projects.</li><li>Provide technical leadership and integration support across process, equipment, manufacturing, quality, and product engineering functions.</li><li>Communicate technical findings, risk assessments, and recommendations effectively to management and stakeholders.</li></ul> Customer Satisfaction: <ul><li>Provide timely initial responses to customer queries.</li><li>Drive rapid containment of yield and performance issues.</li><li>Ensure customer communications are accurate, complete, and clear.</li><li>Close issues and projects within committed timelines through proactive management and without escalation.</li><li>Deliver customer commitments on time</li></ul> Requirements: <ul><li>Bachelor’s Degree in Electrical Engineering, Electronics Engineering, Materials Engineering, Microelectronics, Semiconductor Engineering, or an equivalent discipline.</li><li>Experience in semiconductor wafer fabrication or high-volume electronics manufacturing. Front-End semiconductor process integration experience is highly preferred.</li><li>Hands-on involvement in new technology introduction, process qualification, industrialization, manufacturing ramp-up, yield enhancement, or process control methodologies.</li></ul>

Responsibilities: <ul><li>Write and run the yearly brand plan for each product in the portfolio.</li><li>Set the position, target doctors and key messages. Check them against what you hear in the field.</li><li>Plan and run launches, campaigns, doctor meetings and education events.</li><li>Build and keep good relations with key opinion leaders and top O&amp;G specialists.</li><li>Work with the sales team on targets, call plans and tools. Join field visits and listen to customers.</li><li>Track sales, share and campaign results each month. Report what is working, what is not and what to do next.</li><li>Study the market and competitors. Suggest new products and ways to grow.</li><li>Plan forecasts and stock with Supply Chain and our distributors.</li><li>Work with Medical Affairs and Regulatory so all material is accurate and approved.</li><li>Manage the brand budget and spend it where it counts.</li><li>Work closely with the Sales and Marketing Manager in Singapore and with the Junior Marketer. Coach the Junior Marketer on the work for your BU, and share ideas and materials across both markets.</li></ul> Requirements: <ul><li>Degree in Pharmacy, Life Sciences, Business or a related field.</li><li>At least 3 years in pharma product management, marketing, or sales with strong product exposure.</li><li>Knowledge of the Malaysia market. Experience in women’s health, O&amp;G or fertility is a strong plus.</li><li>Experience with brand plans and product launches.</li><li>Good with numbers. Able to read sales data and make clear recommendations.</li><li>Clear communication and presentation skills. Good at working with sales, medical and distributor teams.</li><li>Well organised, self-driven and comfortable in a lean team.</li><li>Fluent English. Bahasa Malaysia is an advantage.</li></ul>

Responsibilities: Technical Leadership &amp; Ownership: <ul><li>Act as the technical lead for M365, Exchange, and workplace infrastructure services.</li><li>Provide guidance, mentoring, and knowledge sharing to L2/L3 engineers.</li><li>Own platform health, capacity planning, and continual service improvement initiatives.</li><li>Drive architectural decisions and best practices across collaboration, VDI, and endpoint environments.</li></ul> Platform Administration &amp; Support: <ul><li>Manage and support M365 collaboration tools, including Exchange (On-Premise, Hybrid, and Online).</li><li>Oversee and support VMware Horizon (VDI) infrastructure, ensuring availability, performance, and user experience.</li><li>Manage endpoint management solutions (e.g., device compliance, patching, security baselines).</li><li>Provide L3 support for complex incidents and service requests, ensuring timely resolution and root cause analysis.</li></ul> Unified Communications &amp; Workplace Services: <ul><li>Support and troubleshoot Unified Communications platforms (e.g., Teams voice/video, collaboration features).</li><li>Collaborate with network and voice teams to resolve communication-related issues.</li><li>Ensure seamless user experience across collaboration and communication tools.</li></ul> Security &amp; Compliance: <ul><li>Administer and support MDM Blackberry mobile suite, Trend Micro, Enterprise Vault, and MTD/MFA solutions.</li><li>Ensure compliance with enterprise security policies, including endpoint and access controls.</li><li>Oversee secure access using IT Admin LAN and Production VDI environments for privileged operations.</li><li>Enforce governance and privileged access management processes.</li></ul> Automation &amp; Optimization: <ul><li>Use PowerShell scripting and automation tools to improve operational efficiency.</li><li>Identify opportunities for process automation and proactive monitoring.</li><li>Drive continuous improvement initiatives for system reliability and performance.</li></ul> Incident &amp; Service Management: <ul><li>Lead major incident management (MIM) calls for workplace services.</li><li>Perform advanced troubleshooting and triage of platform-related issues.</li><li>Work closely with the Workplace IT Service Desk for escalations and after-hours support.</li></ul> Stakeholder Engagement: <ul><li>Collaborate with cross-functional teams including infrastructure, security, and applications.</li><li>Act as a point of escalation for business-critical incidents.</li><li>Provide reporting, insights, and recommendations to management.</li></ul> Requirements: <ul><li>Have 8–12 years of experience in M365, Exchange, and enterprise workplace infrastructure.</li><li>Strong expertise in:</li><li>Exchange (On-Prem / Hybrid / Online)</li><li>M365 collaboration ecosystem (Mandatory)</li><li>VMware Horizon (VDI) (Mandatory)&nbsp;</li><li>Endpoint management platforms</li><li>Unified Communications support</li><li>Hands-on experience with security and mobility tools (MDM, MFA, Trend Micro, etc.).</li><li>Strong scripting and automation skills (PowerShell preferred).</li><li>Proven experience in leading teams or acting as technical lead.</li><li>Excellent problem-solving, communication, and stakeholder management skills.</li></ul>

Role Description: <ul><li>We are hiring a Senior Quality Engineer for a leading global engineering and manufacturing organisation.</li><li>The role is based at the manufacturing plant and focuses on ensuring product quality, manufacturing process compliance, and customer satisfaction.</li><li>This is a hands-on individual contributor role involving quality engineering, APQP methodologies, process documentation, and customer quality management.</li></ul> Responsibilities: <ul><li>Execute hands-on quality assurance and quality engineering activities at the manufacturing plant.</li><li>Apply all five core APQP (Advanced Product Quality Planning) tools and methodologies in daily operations.</li><li>Develop, create, and maintain process documentation, including Process Flow Charts (PFC) and other relevant quality documents.</li><li>Ensure products and manufacturing processes meet established quality standards and customer requirements.</li><li>Handle customer complaints, quality investigations, root cause analysis, and corrective actions.</li><li>Conduct process observations and support quality-related investigations at customer sites, as required.</li><li>Collaborate with product engineering, R&amp;D, manufacturing, and cross-functional teams to resolve quality issues.</li><li>Independently execute technical quality activities and contribute to continuous improvement initiatives.</li></ul> Requirements: Education &amp; Experience <ul><li>Minimum 5 years of relevant hands-on experience is required; 6+ years is preferred.</li><li>Candidates with strong technical capability may be considered based on their interview assessment.</li><li>Engineering graduates with experience in Quality Assurance, Quality Engineering, Product Engineering, or R&amp;D are eligible.</li><li>Previous experience in the automotive industry or automotive component manufacturing is an advantage.</li></ul> Technical Skills &amp; Competencies <ul><li>Practical experience in quality assurance or quality engineering.</li><li>Mandatory hands-on knowledge and application of all five core APQP tools.</li><li>Experience creating and maintaining process documentation, including PFC.</li><li>Knowledge of customer complaint management, root cause analysis, and corrective actions.</li><li>Strong technical problem-solving skills and understanding of manufacturing processes.</li><li>Ability to independently execute technical activities and adapt quickly to the role</li></ul>

Responsibilities: Productivity <ul><li>Plan annual saving projects (Included of Digital Value Creation Projects) within related department through value stream. Cost saving tracking and measurable result deliver.</li></ul> Kaizen Event <ul><li>Drive financial savings by KAIZEN project implementation/coordination. Lead/facilitate Kaizen events toward cross functional team.</li></ul> Culture <ul><li>Promote CI culture by using LEAN tools (Included of Digital Factory) thought KAIZEN projects. To promote a strong operational excellence culture.</li></ul> Standardization <ul><li>Standardize CI value stream Transformation process through KAIZEN projects implementation and CIP program deployment standard work documentation.</li></ul> Digitalization <ul><li>Digital Factory related tools deployment and project coordination to ensure successful implementation</li></ul> Requirements: <ul><li>Bachelor’s degree in Engineering, Operations Management, Business Administration, or related fields.</li><li>3-5 years of experience in lean manufacturing, operational excellence, or continuous improvement.</li><li>Hands-on experience with TEOA, Lean, Six Sigma, or related methodologies.</li><li>Experience in digital transformation or factory automation is a plus.</li></ul>

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294 principal nand reliability product engineer Jobs found

Product Manager

Customer Experience Director

Manager, Process Engineer (Deposition)

Inside Sales Engineer

PMO Engineer, Senior

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Lead Workplace Services (VP2)

Senior AQ Engineer

Continuous Improvement Analyst III / Sr Lean Engineer

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294 principal nand reliability product engineer Jobs found

Product Manager

Customer Experience Director

Manager, Process Engineer (Deposition)

Inside Sales Engineer

PMO Engineer, Senior

Front-End Process Integration Engineer

Product Manager, Women’s Health BU

Lead Workplace Services (VP2)

Senior AQ Engineer

Continuous Improvement Analyst III / Sr Lean Engineer

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

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Contact Us

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WhiteCrow is on a mission to connect companies with the best talent across the globe.