Solutions Architect - Digital Content Services

Technical Analyst, IT Service Management

SVP Personal Banking (Credit Cards), Public Affairs

Facilities Engineer

Manager Customer Care

SAP Transportation Management

Talent Management Specialist

Project Management Specialist

Cash Management Analyst

GBS – Partner Management - AMEA

Role Description:Be at the forefront of innovation as a Solution Architect developing next-gen digital content services. Our clients global company is transitioning to a smoke-free future, bringing opportunities to transform their tech stack using cloud, AI, and more. Youll have the freedom to define the architecture and integration of multiple systems to align with their vision. If you want to shape the future of digital with the latest technologies, this global role offers the scope to bring new ideas to life! Responsibilities:<ul><li>Design the content supply chain solution for the end-to-end life cycle of all digital assets. This includes workflows for asset ingestion, categorization, metadata, taxonomies, permissions management, version control, expiration, and delivery to internal and external channels.</li><li>Specifications of conceptual and logistical architectures to meet strategic business, financial and technology objectives.</li><li>Use knowledge of defined reference architectures, technology trends, and implementation experience to translate a business need into a solution blueprint that represents an end-to-end technical solution.</li><li>Provide comprehensive architectural support to the managers to ensure proposed solutions are technically viable, scalable and consider harmonization in landscape wherever applicable.</li><li>Own and define the architecture artefacts, guardrails, and technical implementation guidelines in a clear and concise manner.</li><li>Find the right balance between innovation, technical feasibility, long term sustainability, agile delivery, and cost-effective end to end implementation of Content Supply Chain solutions.</li><li>Review, standardize and identify gaps in the end-to-end processes, from content production to distribution to different channels.</li><li>You are steadfast in your pursuit of excellence, even when that means challenging the status-quo. You are the champion of delivering solutions that meet the needs of the business design team and are loved by your users and customers.</li><li>You’ll be acutely aware that transformation requires a ‘roll up the sleeves’ mentally.</li></ul> Requirements:<ul><li>Bachelor’s or master’s degree – ideally in an IT related field.</li><li>Demonstrated ability as the lead technologist/architect for a major product or service, ideally for an end-to-end Content Supply Chain implementation in Adobe ecosystem.</li><li>Deep experience in technical design and deployment of Adobe technologies such as Adobe Experience Cloud and Creative Cloud.</li><li>Partner management skills.</li><li>Have experience working with Adobe Experience Manager (assets module) as well as be familiar with standard processes related to content and digital asset management.</li><li>Have experience on Workfront and Rights Management solutions.</li><li>Being able to coordinate with the solution manager to manage the implementation by the vendor team.</li><li>At least one successful implementation of AEM as a Cloud Service.</li><li>Experience working with PMs, BA/PO’s, Tech Lead and Architects to plan out an end-to-end solution.</li><li>Ability to deliver results in global, matrixed environments comprised of internal and external partners</li><li>Strong skills in communication, writing, and ability to collaborate cross-functionally</li><li>Great teammate with proven ability to lead through influence</li><li>Any relevant certification (Adobe AEM Sites, Assets, Workfront etc.) are beneficial but not required.</li></ul> There are many IT Organizations out there, so why should you join ours?&nbsp;We believe IT’s true strength is fueled by our people, and that our success depends on them coming to work every single day with a sense of purpose and an appetite for progress.We are a people first organisation committed to providing you with first-class employee journey. Here’s a glimpse of what’s in it for you upon joining us: <ul><li>Work-life balance: Wellbeing comes first. We offer a fantastic office environment and hybrid working options to ensure you have the best work-life balance possible</li><li>Learning &amp; Development: Your growth is a priority. Our robust and varied learning &amp; development ecosystem will help you strengthen your technical skills and enhance your soft skills and intuition for business.</li><li>The capabilities you will acquire with us will support your life-time employability within IT and beyond</li><li>Inclusion &amp; Diversity: Our differences - much more than our similarities - generate the innovation we are looking for.</li></ul> We aspire to build a diverse and inclusive organization to access the breadth and depth of thinking and sensitivity vital to thriveEvery single IT colleague is part of our Transformation journey. Join us and pursue your ambitions – our staggering size and scale provides endless opportunities to progress.If this offer resonates with you, we look forward to receiving your application and getting to know you. Together, let’s deliver a smoke free future!

Responsibilities: <ul><li>Understand the ITSM landscape and understand In-scope ITIL processes to be designed.</li><li>Provide ITIL best practice service management consulting at a strategic, design, and operational level.</li><li>Understand the specific Process requirements and gather the required inputs on people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors.</li><li>Prepare the process definition plans, identify the reviewers and process sign-off mechanism.</li><li>Author the Process documents and get them signed-off (include the required Process flows, diagrams) as per the agreed Template.</li><li>Collaborate with the Tools team (Internal / Vendor) as required to customize the ITSM Tools in-scope.</li><li>Review / Define KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics</li><li>Design Reporting requirements and the Templates to be used for the same.</li><li>Provide large-scale training sessions to all the audiences.</li><li>Hand over the Processes to the Service Manager / Process Owners</li><li>Propose the Service Improvement plans (SIPs),</li><li>Good Understanding of ITSM modules in ServiceNow</li></ul> Requirements: <ul><li>Bachelor’s degree in information technology, Computer Science, or a related field.</li><li>6-8 years of hands-on experience in delivering similar role for global product based or IT services companies.</li><li>Process Knowledge: Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management</li><li>Tools: xMatters, ServiceNow.</li><li>Familiar with CPG Domain and Technology Landscape: SAP ECC/HANA, AEM, SalesForce, Anaplan, High Radius, Kantar, AWS Cloud technology</li><li>Certifications: ITIL and CIS-ITM</li><li>Proven track record of delivering similar capabilities.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal abilities.</li><li>Ability to work collaboratively in cross-functional teams</li></ul>

Responsibilities : <ul><li>Develop proactive strategies, programs, and tactics to promote products and services, including proprietary, co-brand and private label credit cards, ThankYou Rewards, Flex Pay, embedded payments and marketing activities, to the end consumer and in tandem, support business goals.</li><li>Work as a strategic counselor and collaborative partner within the firm – building relationships with key business leaders within Global Communications and U.S. Personal Banking – as well as with external agencies and key external partners.</li><li>Help shape overall consumer communications strategy along with the team.</li><li>Lead the team in ideation and execution of innovative influencer campaigns on social channels and bring disruptive ideas to the table to drive earned media value.</li><li>Write and edit press releases and other communications materials including talking points, press statements, award submissions, pitches, and other briefing materials.</li><li>Maintain/build relationships with outlets covering the credit card industry and consumer reporters within relevant sectors, including lifestyle, travel, entertainment, retail, customer experience, and e-commerce.</li><li>Identify profile building activities for key business leaders and help to systematically evolve a thoughtful approach to executive visibility on LinkedIn.</li><li>Maintain a passion for protecting and enhancing the reputation of our firm through strategic issues management.</li><li>Staff events to manage press activities and speaking engagements.</li><li>Develop internal communications strategy and assist with town hall preparation, as well as written and video messages.</li><li>Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firms reputation and safeguarding , its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.</li></ul>&nbsp;Requirements: &nbsp;<ul><li>Bachelor’s degree required, preferably in communications or another related field.</li><li>Minimum 10+ years of work experience in public relations, preferably in personal financial services communications.</li><li>Experience working across the entire marketing mix, building and launching omnichannel communication strategies, working directly with marketing teams or as part of an IAT structure.</li><li>Exceptional verbal and written communication skills.</li><li>Highly proactive, determined and results driven.</li><li>Interest in and deep understanding of the consumer media landscape and ability to leverage media relationships for both product launches as well as ongoing media pitches that connect products and services to key cultural moments.&nbsp;</li><li>A strong background in developing integrated communications campaigns with a focus on media relations, social media, influencer marketing and experiential/events.</li><li>Creative mindset and ability to generate innovative ideas to create surround sound for the business.</li><li>A team player with a track record of success delivering high-quality work in a fast paced, dynamic environment.</li><li>Demonstrated project management and decision-making skills.</li><li>Superb judgment, problem-solving ability and resourcefulness.</li></ul>

Role Description: <ul><li>We are seeking a Marine Facilities Engineer (MFE) to join the Tanajib Marine Operations Division, which is part of the Marine Department.</li><li>The Marine Department provides services to offshore customers, including: tugs for terminal, maintenance vessels for offshore platforms, and Anchor Handling Tug Supply &amp; Safety vessels (AHTSS) for drilling rigs, diving operations and under water repairs, etc.</li><li>The primary responsibility of the MFE is the asset management of marine facilities by initiating, consulting, and monitoring construction, maintenance, improvement, and modification work. The marine facilities infrastructure and equipment assets include: terminal management systems, piers, buildings, yards, roadways, tanks, bulk silos, pipework, valves, pumps, instrumentation, electrical substations, generators, oily waste and</li><li>sewage lift systems.</li></ul> Responsibilities: You will be required to perform the following: <ul><li>Plan, schedule and monitor the following: projects, maintenance activities, and major improvements and modifications to facility assets.</li><li>Coordinate with other units, divisions and departments in the execution of projects and maintenance activities in marine facilities.</li><li>Lead facilities management (both Co. and contractor personnel) in the performance of duties.</li><li>Assure facilities construction and maintenance conforms to engineering design, specifications, codes, and standards.</li><li>Review design proposals to assure compliance with scope, design, maintenance, and repair requirements.</li><li>Prepares reports, studies, and recommendations for changes to marine facilities.</li><li>Forecast requirements and overseas asset and equipment integrity, ensuring reliability for continuity of service provision.</li><li>Ensure reports, logs, checklists, inspections, and asset record keeping are correct and up-to-date.</li><li>Coordinate land use within facilities, and review external land use permits for conformity and planning development forecasts.</li></ul> Requirements: <ul><li>As the successful candidate, you will hold a Bachelor’s degree in Engineering and have at least 15 years of experience of facilities management for marine facilities or plants.</li><li>Must have excellent knowledge of port or harbor facilities, plants or similar infrastructure</li><li>In addition to the technical requirements, you must possess excellent problem-solving skills and a high degree of adaptability.</li><li>Demonstrate excellent communication skills, both orally and in written English.</li></ul> Working environment <ul><li>Our high-performing employees are drawn by the challenging and rewarding professional, technical and industrial opportunities we offer, and are remunerated accordingly.</li><li>At the Company, our people work on truly world-scale projects, supported by investment in capital and technology that is second to none. And because, as a global energy company, we are faced with addressing some of the world’s biggest technical, logistical and environmental challenges, we invest heavily in talent development.</li></ul>

Responsibilities: <ul><li>Manage customer service programs and projects for Maghreb cluster</li><li>Provide additional upskilling or learning opportunities for team members</li><li>Secure optimal Customer Service Center (CSC) operations with optimum headcount and occupancy rate</li><li>Oversee the budget for the customer service department.</li><li>Ensure integrated customer care infrastructure is in place to provide omni-channel experience to consumers.</li><li>Adapt appropriate care programs from global PMI Smoke Free Products guidelines and identify deployment processes.</li><li>Handle 3rd party CSC partner management with solid contractual structure and proper performance follow-up.</li><li>Support lead management journey with outbound calls in alignment with consumer journey function.</li></ul> Requirements <ul><li>5+ years’ managerial experience in Customer Service/Care function in a multi-national company.</li><li>Ability to work collaboratively with solid problem-solving skills.</li><li>Solid experience in Customer Care function implementation.</li><li>Strong understanding of customer service software.</li><li>Clear verbal and written communication skills.</li><li>Fluency in English &amp; French both written &amp; spoken.</li></ul>

Responsibilities: <ul><li>Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers business needs and, consequently understanding customers businesses.</li><li>Planning - Selection Profiles and Planning Profiles, conditions Optimizer Planning, schedules</li><li>Transportation Execution (Carrier Selection, Tendering, Delivery and Shipment proposals).</li><li>Freight Settlement (Charge Management, Charge Calculations, Fright Settlement,).</li><li>Integration with other SAP modules like SD, MM, FI, Event Management, GTS, EHS, EWM.</li><li>SAP TM business process: Inbound and outbound Shipments (Domestic and International) Transportation Load Builder (FTL, LTL Package Builder (Mix Product packing and Layer building).</li><li>Shipper scenario with all modes of transport Road, ocean, Rail and Ocean Modes of transport.</li><li>Order Management and Master Data.</li><li>Ocean &amp; Air Freight Order Transpiration Planning (Freight Units, Freight proposal and Freight Orders).</li><li>Provide technology consulting to external customers and internal project teams.</li></ul> Requirements: <ul><li>Exposure to SAP Embedded SAP TM in S/4HANA.</li><li>Knowledge in SAP TM Master Data Management Product, Business Partner, Dangerous goods Transportation network (locations, routes, and zones) Resources (Vehicles, trailers, Handing units).</li><li>Experience 3 to 6 years</li></ul>

Overview: <ul><li>An Executive Talent Manager is required to join the Executive Development (ED) team within the Executive Development &amp; Compensation (ED&amp;C) Department.</li><li>The team in ED oversee and guide the design and implementation of the leadership succession journey at the Manager and above (the “top 300”) levels.&nbsp;</li><li>We achieve this through our in-depth expertise, building trusted relationships in all parts of the business and driving disciplined talent/succession management.</li><li>Your role is to provide consulting services, involving high levels of expertise and confidentiality, regarding the development and execution of processes and systems that impact the careers and competencies of leaders.&nbsp;</li><li>You will be responsible for developing overall executive development models and systems designed to address both current and future leadership needs of the Company including analysis of and recommendation to executive succession plans.</li><li>Delivery is primarily to those within Saudi Arabia, but assistance is also provided to employees in joint ventures and subsidiaries worldwide.</li></ul> Responsibilities: You will be required to perform the following duties: <ul><li>Partner with individual members of Corporate &amp; Executive Management to determine and address both group and individual management development requirements.</li><li>Identify specific programs, assignments, resources and tools targeted to close identified development gaps.</li><li>Coordinate with business and service line heads in the planned selection of participants in executive development programs to maximize the value of their attendance.</li><li>Support multi functions as a facilitator to Executive, General Managers and Managers with the implementation of development plans.</li><li>Analyze existing managerial succession bench-strength and deliver strategic staffing analysis and action plans to increase diversity and mitigate succession risk.</li><li>Determine long-term succession needs and develop and implement plans to address; which may include both internal and external resourcing strategies.</li><li>Collaborate with the HR Business Partners in the identification and development of diverse talent to strengthen long-term leadership capability.&nbsp;</li><li>More broadly, are also expected to contribute to, and advise HR on, strategies addressing diversity and inclusion.</li><li>Perform analysis, make evaluations and recommend solutions to HR issues pertaining to professional, manager and executive-level development and presents actionable recommendations.</li><li>Collaborate with curriculum designers to develop executive development program content and establish systems to assess the impact of programs on individual development and performance.</li><li>Keep organization and management current on best practices in professional, management and executive development and assessment and global HR and leadership development issues.</li><li>Evaluate best practices and recommend and implement approved programs.</li><li>Oversee Information Technology Services support provided to ED that develops, maintains and enhances EDs information systems.&nbsp;</li><li>Ensures data are current.</li></ul> Requirements: <ul><li>As the successful candidate you will hold a minimum of a Bachelor Degree in managerial/ behavioral sciences.&nbsp;</li><li>You will have at least 12 years’ experience in the field.&nbsp;</li><li>You will also have expert knowledge and experience of executive development, talent management processes and assessment preferably obtained in part within a large multi- national corporation.&nbsp;</li><li>You are expected to have a strong international reputation as a development professional and be well networked among leading consulting firms and top-tier international Business schools.</li></ul>

Responsibilities: <ul><li>Provide expert advice and guidance in project planning, project execution, and/or project control.</li><li>Assist in resolving project management problems related to his area of expertise, including project planning deficiencies, project quality defects (in engineering, procurement, or construction), schedule slippages, and potential cost over runs.&nbsp;</li><li>Work closely with project engineers and other project professionals to provide work direction and guidance.</li><li>Formulate and implement strategies to improve project planning, cost, schedule, and/or quality.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Evaluate existing tools and methodologies in his area of expertise and makes recommendations on their implementation.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Lead internal or external problem-solving teams as directed by management.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Conduct training courses in his area of expertise.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Train and mentor developing engineers and other project management professionals.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Participate in development of standards, guidelines, instructions, policies and procedures on an as-required basis.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Participate in the review and evaluation of the capabilities of E&amp;C contractors, suppliers, and project management</li></ul> Requirements: <ul><li>As the successful candidate, you will hold a Bachelor’s degree in Engineering or Business from a recognized and approved program. An advanced degree is preferred.</li><li>You will also obtain a Professional certification by AACE, PMI, or the professional engineering boards.</li><li>You will have Fifteen years’ experience in project management field.</li></ul>

Responsibilities: <ul><li>Manage the countrys treasury operations</li><li>Ensure the day-to-day cash management with a reconciliation of actual / forecasted flows and daily pooling of cash</li><li>Anticipate and plan the treasury flows as well as the cash flow statement of the Country</li><li>Set up the necessary financing, deposits, and bank guarantees</li><li>Contribute to the process of attribution of the banking powers</li><li>Process and track payments and resolve errors or exceptions on web banking applications</li></ul> Requirements: <ul><li>Responsible for cashflow forecast – daily, weekly, monthly, annually.</li><li>Cashflow pooling Managing movement of cashflow</li><li>Experience managing APAC countries within SSC environment&nbsp;</li><li>Cash flow forecast, manage cash surplus, handle cash pooling, manage funding, etc.</li><li>For the 1x Non-Foreign Language Speaker: 3-4 years of experience in same capacity in an MNC OR SSC (Prefers MY based or PH based candidates.</li><li>Hiring manager is open to consider candidates with general accounting experience/ General Ledger + a relevant Degree in Accounting or Finance so long as they have interest in a Treasury role&nbsp;</li></ul>

Role Description: <ul><li>Effective Operational Governance &amp; optimization of the service delivery/quality across GBS towers (RTR, PTP, OTC, HTR) – provided by a mix of inhouse / outsourced workforce – across the AMEA region.</li></ul> Responsibilities: <ul><li>As an instrumental part of the Regional GBS support to the BUs in the region, this position will</li><li>Act as intermediary between GBS Delivery teams &amp; BUs to oversee operational governance and feedback loops</li><li>Identify and lead CI / productivity opportunities in RTR, PTP and OTC processes conducted out of GBS, with inputs gathered from the GBS operations team and/ or onshore Finance teams in Business Units (BUs)</li><li>Leverage best practice and globalized standards from across GBS teams for the AMEA GBS Delivery teams</li><li>Lead GBS related strategic Change Management/ communications BUs</li><li>As the onshore focal for GBS operations/ service delivery quality, this position will support the RDP as:</li><li>Custodian of the regional GBS reporting and deliverables calendar/ cadence</li><li>Work with the GBS teams and BUs to ensure major operations escalations / month-end issues are resolved timely</li><li>Oversight of GBS performance metrics (regional metrics and global 3*3 metrics)</li><li>Regional SOX Focal point across RTR, PTP and OTC processes conducted out from GBS. This includes the scrub / review of the GBS controls documentation, as well as coordinating completion of testing.</li><li>Governance of contract with the BPO Service Provider. This includes Roles &amp; Responsibilities/ Service Level Agreement (SLAs)/ Volume &amp; Resource Capacity/ Change Orders / Monthly Invoicing / IT access requests</li></ul> Coordinations <ul><li>Stakeholders that this position will need to work closely with include:</li><li>Onshore Financial Controlling and Procurement teams at the BU, Regional and Global levels</li><li>IT teams at the Regional and Global levels</li><li>Global RTR, STP/PTP and OTC Process Leads</li><li>All GBS Delivery teams supporting AMEA – captive and outsourced</li><li>Global and Regional Internal Controls team</li><li>External statutory auditors and our client internal auditors</li></ul> Requirements: <ul><li>Bachelor’s degree and 10-15 years of experience in a related field, preferably 5+ years in shared services domains</li><li>Experience interacting/ overseeing outsourced operations teams</li><li>Working operational knowledge of one or more GBS functional domains (RTR, PTP, OTC in particular)</li><li>Proven hands-on experience on implementation of CI / productivity initiatives</li><li>Active experience of working across globally matrixed organizational constructs</li><li>Strong interpersonal and communications skills (both written and verbal) across levels of the organization</li><li>Good project management skills and ability to influence change. Experience presenting results to an executive team</li><li>Strong analytical and problem-solving skills – effectively evaluates information/data to make decisions; able to pin-point and resolve problems at the source; anticipates obstacles and develops plans to resolve</li><li>Motivated Self-starter; able to deal with ambiguities and requires minimal direction to accomplish goals and problem-solve</li><li>Ability to lead and operate across multiple time zones and geographies</li></ul>

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571 problem management Jobs found

Solutions Architect - Digital Content Services

Technical Analyst, IT Service Management

SVP Personal Banking (Credit Cards), Public Affairs

Facilities Engineer

Manager Customer Care

SAP Transportation Management

Talent Management Specialist

Project Management Specialist

Cash Management Analyst

GBS – Partner Management - AMEA

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571 problem management Jobs found

Solutions Architect - Digital Content Services

Technical Analyst, IT Service Management

SVP Personal Banking (Credit Cards), Public Affairs

Facilities Engineer

Manager Customer Care

SAP Transportation Management

Talent Management Specialist

Project Management Specialist

Cash Management Analyst

GBS – Partner Management - AMEA

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.