Medical Manager MYSG

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

SAP B1 Master Data and Process Improvement Specialist

Technical Support Specialist

Logistics Manager

QA Tester

Systems Engineer

Systems Engineer II

Responsibilities: <ul><li>Develop and maintain for assigned product(s) / relevant therapeutic area(s) through attendance / participation at key internal meetings/training sessions, relevant congresses, and seminars and by regular self study of the national/Area literature.</li><li>Provide expert medical/scientific advice for assigned products and related therapeutic areas, including responding to requests for scientific/technical information; contribute to the development and medical and scientific accuracy of core dossiers generated by the medical department (i.e. HEOR dossiers, medical information packs, clinical expert reviews etc.).</li><li>Support internal teams such as sales and marketing and members of the Affiliate Brand Team to develop their scientific and technical expertise through the delivery of scientific update presentations. Work collaboratively and cross-functionally with other in-field members while retaining functional independence.</li><li>Establish and maintain professional and credible relationships with doctors / external experts and academic centers; this will involve participating in scientific congresses, coordinating advisory boards, round-table meetings, discussion fora etc.</li><li>Deliver scientific presentations and medical education programs to healthcare professionals individually or in groups (meetings, clinical sessions, etc.), where appropriate.</li><li>Screen relevant literature and other information from relevant scientific societies meetings and conferences and develop summaries of key messages for use within the Company (e.g. key areas of scientific/company interest, new trends in diagnosis, monitoring and treatments in the therapeutic area, etc.)</li><li>Deliver training to sales forces and other departments; develop and update relevant training materials.</li><li>Involved in the Medical/Brand planning process and to ensure that all planned projects/Scientific activities are carried out, ensuring all budgets, timelines and</li><li>compliance requirements are factored into the completion of projects.</li><li>Provide the required oversight to manage review, approval and conduct of investigator-initiated studies.</li><li>Review and preparation of promotional/ Non-Promotional material. Ensure the medical/scientific content is correct and fully compliant with PhAMA and SAPI code of practice.</li><li>Provide medical/scientific input into marketing strategy and key commercial initiatives, as required. Monitor the environment for competitive intelligence (e.g. product strategies, studies, commercial messages, positioning, etc.) and communicate, where appropriate, within the Company.</li><li>Responds to HCP’s medical enquiries and co-lead PV initiatives with the country Regulatory team.</li><li>Ensure compliance with all applicable national laws and regulations, guidelines, codes of conduct, policies and procedures and accepted standards of best practice.</li></ul> Requirements: <ul><li>Has a medical degree</li><li>Minimum 1-2 years post-qualification work experience in Medical Affairs function.</li><li>Experience working within the pharmaceutical industry or within clinical research is preferred</li><li>Experience working collaboratively and cross-functionally in a matrixed structure, supporting multiple stakeholders</li><li>Demonstrated ability to learn quickly and convey clinical and non-clinical technical information effectively to individuals with varying degrees of scientific acumen.</li><li>Demonstrated strong presentation and teaching skills with ability to effectively share information with others</li><li>Demonstrated ability to develop and maintain strong relationships; to lead &amp; engage</li><li>Experience applying analytical skills, to critically evaluate and effectively communicate key clinical data</li><li>Experience working with technology, including systems such as Microsoft Office</li><li>Role is based in Malaysia; covers to countries: Malaysia (60%) and Singapore (40%)</li></ul>

Responsibilities: <ul><li>Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies / procedures and local legislation.</li><li>Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.</li><li>Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.</li><li>Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.</li><li>Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.</li><li>Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.</li><li>Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment - keeping the customer in the loop every step of the way,</li><li>Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.</li><li>Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.</li><li>Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules</li><li>Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.</li><li>Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.</li><li>Drive operational excellence / continuous improvement/ productivity &amp; efficiency.</li><li>KPI’s &amp; Milestones – ensuring KPI’s are met and objectives achieved</li></ul> Requirements: <ul><li>Minimum College Diploma in logistics or any business related subject.</li><li>University degree will be an added advantage.</li><li>Exceptional communication skills.</li><li>Meeting of deadlines.</li><li>Attention to detail.</li><li>Ensure customer commitments are met and exceeded.</li><li>Operational Freight Forwarding Systems Knowledge.</li><li>Microsoft Office – Outlook, Excel.</li><li>Sound knowledge and understanding of INCOTERMS.</li><li>Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements.</li><li>Minimum of 4 years’ experience in Import/Export Freight Forwarding and Clearing.</li></ul> Other Locations: <ul><li>Senegal X2</li><li>Uganda</li><li>Tanzania</li><li>Zambia</li><li>Zimbabwe X2</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Job Summary: <ul><li>We are seeking a highly skilled and motivated SAP B1 Master Data and Process Improvement Specialist to join our team in Kuala Lumpur.</li><li>This role will be responsible for managing and optimizing the master data processes within SAP Business One (SAP B1), as well as identifying and implementing process improvements across various functions.&nbsp;</li><li>The ideal candidate will have strong SAP B1 experience, with a keen eye for data accuracy and process efficiency.</li></ul> Responsibilities: SAP B1 Master Data Management: <ul><li>Oversee and manage the creation, maintenance, and validation of master data in SAP B1 (customers, vendors, items, etc.).</li><li>Ensure data accuracy and consistency across all systems and processes.</li><li>Develop and maintain data governance procedures for SAP B1 to ensure compliance with internal and external requirements.</li><li>Act as the primary point of contact for SAP B1 master data issues and support.</li><li>Coordinate with cross-functional teams to ensure data quality in SAP B1.</li></ul> Process Improvement and Optimization: <ul><li>Analyze existing business processes and identify opportunities for improvement in efficiency, cost-effectiveness, and data accuracy.</li><li>Lead initiatives to streamline processes, focusing on automation and reduction of manual interventions.</li><li>Collaborate with stakeholders across departments to define process improvement goals and implement solutions.</li><li>Conduct workshops and training sessions to ensure the adoption of improved processes and systems.</li><li>Monitor the effectiveness of implemented changes and adjust processes as necessary.</li></ul> Collaboration and Support: <ul><li>Work closely with the SAP B1 development team and other internal departments to ensure integration of master data management and process improvements.</li><li>Provide training and guidance to end-users to enhance their understanding of SAP B1 and best practices in data management.</li><li>Document and share lessons learned, process improvements, and best practices with the broader team.</li></ul> ﻿Requirements: <ul><li>Bachelors degree in Information Technology, Business Administration, Accounting, or related field.</li><li>Chartered Accountant qualification (ACA, ACCA, or equivalent) is preferred.</li><li>Minimum 3-5 years of experience working with SAP Business One (SAP B1).</li><li>Proven track record in managing master data processes within SAP B1.</li><li>Strong understanding of business process analysis and improvement techniques.</li><li>Experience in process mapping, process redesign, and implementation of process improvements.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li><li>Fluency in English is required; proficiency in Bahasa Malaysia is a plus.</li></ul> Additional Qualifications: <ul><li>Certification in SAP B1 or related process improvement methodologies (Lean, Six Sigma, etc.).</li><li>Experience in project management and change management is a plus.</li></ul>

Responsibilities: <ul><li>Provide technical support and maintenance for CLS (ACBS) environments, ensuring high availability and performance.</li><li>Collaborate with development, QA, and infrastructure teams to resolve technical issues related to ACBS.</li><li>Support and troubleshoot ACBS-related batch processes, data interfaces, and connectivity components.</li><li>Work closely with project managers and architects to provide technical input on integration and migration strategies.</li><li>Assist in the planning and execution of data migrations, system integrations, and environment upgrades.</li><li>Monitor system logs and performance metrics to proactively identify and resolve potential issues.</li><li>Document technical procedures, issue resolutions, and configuration settings.</li></ul> Requirements: Experience: <ul><li>2–5 years of experience supporting ACBS (Advanced Commercial Banking System) environments, especially CLS configurations.</li><li>Strong understanding of ACBS architecture, batch jobs, workflows, and system integration points.</li><li>Experience in integration and migration projects, preferably within banking or financial services.</li><li>Proficiency in scripting (e.g., PowerShell, Shell), SQL, and basic middleware configurations.</li><li>Familiarity with interface technologies like REST, SOAP, MQ, or file-based integrations.</li><li>Ability to work under pressure and manage multiple priorities in a fast-paced environment.</li></ul> Preferred Qualifications: <ul><li>Knowledge of ACBS-related modules such as loan servicing, collateral management, or credit facilities.</li><li>Experience working in environments with Agile or DevOps methodologies.</li><li>Exposure to cloud infrastructure (AWS, Azure) is a plus</li></ul> Educational Qualification: <ul><li>Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.</li></ul>

Responsibilities: <ul><li>Supervise logistics staffs to manage their daily operation for the team to achieve a predefined&nbsp;target.</li><li>Manage 3PL’s to handle any operation activities in DC team to meet customer’s requirement and ensure to achieve highest customer’s satisfactory (ECE : Extraordinary Customer Experience)</li><li>Liaise with 3PL’s to monitor DC Workload levels and take necessary actions to ensure the minimum overtime is required but still meet prescribed productivities and service goals.&nbsp;</li><li>Work with 3PL’s to deploy the continuous improvement process and Kaizen activities in DC operation using company OA requirement as a benchmarking.</li><li>Develop, maintain and review physical procedures and standard work for all functional areas of DC to ensure they are up-to-date and match with the actual operation.</li><li>Liaise with Global Trade Services and appointed customs broker to ensure all customs related matters are executed per local customs law/regulation.</li><li>Close cooperation with BU ITCOs for HS Code Classification.&nbsp;</li><li>Coordinate with related parties including company customs broker, DC Operation (3PL’s) and customers/customer’s broker to ensure that customs reports per Malaysia bonded regulation has been prepared and submitted on-time with 100% accuracy.</li><li>Manage carriers/forwarders (all modes; including air, ocean, truck and small package) to deliver shipments to DC/customers on-time. Monitor and be able to scrutinize and on freight spending especially those irregular high spending.&nbsp;</li><li>Manage DC spending to achieve CPC target.</li><li>Being responsible to provide an update to Corporate&nbsp;for any regular cost review.</li><li>Participate in any new system enhancements; e.g. S/4 Hana Implementation, etc. that is related to&nbsp;DC.</li><li>Support any Free Trade Agreement (FTA) Implementation and other requests from Bus/Corporate</li></ul> Requirements: <ul><li>Bachelor’s Degree in any fields with 8-10 years logistics working experience.</li><li>Hands-on experience on DC operation and process improvement. Experience managing 3PL’s&nbsp;would be an advantage.</li><li>SAP Experience on WM is preferred.</li><li>Working knowledge of import/export customs procedures and requirements including licensing,&nbsp;FTA and classification requirements. Experience on customs bonded and LMW is desirable.</li><li>Demonstrated personal leadership of DC teams, demonstrating organizational and management&nbsp;skills, and achieving quality results through team interaction and effective cross-group collaboration&nbsp;(internal and 3PL’s team)</li><li>Strong problem-solving capabilities and the ability to analyze data and use critical thinking to reach&nbsp;logical conclusions and decisions; results oriented; relies on fact-based logic for decision-making</li><li>Ability to communicate with senior management through well formulated presentations and&nbsp;discussions</li><li>Business acumen, a detailed understanding of business processes and the ability to&nbsp;institute/influence change management as needed.</li><li>Proven computer skills in Microsoft suite - Excel, PowerPoint, Word and etc.</li></ul>

Responsibilities: <ul><li>Develop detailed test plans based on project requirements and specifications.&nbsp;</li><li>Provide feedback on quality standards, usability, and areas for improvement.</li><li>Automates test scenarios and expected outcomes.&nbsp;</li><li>Conduct regression, integration, user acceptance, and performance testing.</li><li>Conducts comprehensive testing and risk-based assessments of the testing objects.&nbsp;</li><li>He/She uses source documentation as input and contributes to the planning and implementation of testing activities.&nbsp;</li><li>Leads testing components of large and complex projects, assigns tasks, provides direction to resources, and reports progress to project stakeholders.&nbsp;</li><li>He/She creates and selects tools and methodologies for review and approval by management.</li></ul> ﻿Requirements: <ul><li>Bachelors Degree or International equivalent&nbsp;</li><li>Bachelors Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics or related field - Preferred&nbsp;</li><li>comprehensive knowledge of technical skills, principles, practices, and procedures of testing methodologies and working knowledge in planning, designing, and conducting QA reviews and inspections.&nbsp;</li><li>He/She provides expertise for key business functions and supporting technologies.&nbsp;</li><li>Provides mentorship and expertise in technologies and processes for Information Services Management (ISM) and Quality Assurance (QA).&nbsp;</li><li>He/She maintains an awareness of emerging technologies to ensure a competitive advantage.</li><li>Experience with both web and client/server based testing</li><li>Minimum 8 Years of Relevant Experience in IT Test Automation.</li><li>Should have strong Mainframe testing [CICS, JCL, DB2, Cobol]</li><li>Must be able to test and debug batch jobs (JCL).</li><li>Must be able to perform backend testing by executing SQL queries.</li><li>Expertise in APIs &amp; Web Services testing</li><li>Hands-on experience in Selenium, TestNG and Cucumber frameworks</li><li>Good in test execution reporting skills</li><li>Expertise in Test Cases Design and Test Data management</li><li>Expertise in tools like PostMan, SOAP UI, WinSCP, Oracle, Jenkins, GitHub and AppDynamics.</li><li>Should be well versed with Agile testing and Continuous Testing</li><li>Experience with Test Management tools</li><li>Knowledge on AZURE DEVOPS&nbsp;</li><li>Understanding of SAFe Agile methodologies</li><li>Should be solution-oriented and have problem solving aptitude</li><li>Should have excellent communication and presentation skills</li><li>Knowledge on Logistics domain will be an advantage</li><li>Good to have Performance Testing experience.</li><li>Knowledge on JMeter / Performance center will be an advantage.</li><li>Any certifications in test automation</li></ul>

Responsibilities: <ul><li>Respond, manage, and escalate (as needed) technical support requests via the ticketing system, telephone calls, and emails either directly or using remote support tools.</li><li>Responsible for supporting Business user end point devices (Laptops/desktops/Smart phones/Tablets /video conferencing services) either directly or using remote support tools on as-needed basis.</li><li>Ensure compliance of regulatory requirements including cGMP standards and site-specific SOPs when completing assigned functional activities.</li><li>Manage and maintain analytical laboratory and computerized manufacturing control systems in a GMP environment according to established regulatory requirements.</li><li>Perform L1 tasks on Server, Network and Telecom Infrastructure in USA &amp; Canada as needed.</li><li>Assist Core teams in performing L1 troubleshooting tasks on Security tools, technologies &amp; platforms like Crowdstrike, Zscaler, Zero Trust, Privileged access management.</li><li>Maintain inventories of endpoint devices, GMP assets and applications.</li><li>Ensure 100% compliance with the GMP Policies and Procedures.</li></ul> Operations: <ul><li>Handle day to day end user support tickets. Provides IT support to VIP users.</li><li>Work with central IT teams to resolve issues reported via helpdesk system.</li><li>Owns end-to-end responsibility for resolving issues in a timely manner.</li><li>Provides updates on Infrastructure health and corrective/preventive actions.</li><li>Maintains an up-to-date inventory of endpoint devices, servers, GMP assets, OT devices and Network devices.</li><li>Flexible to work in a multi-shift operation environment.&nbsp;</li><li>Can be onsite on need basis to assist during any crisis in off-business hours.</li><li>Ensure site IT SOPs are updated and supports site QA and CSV on GMP tasks.</li></ul> Requirements: Education Qualifications:&nbsp; <ul><li>Bachelor’s degree (IT) or similar Desired Certifications.</li><li>Certifications (preferred) – Current JNCIE-ENT, JNCIE, or CCIE certification/ CCNP, CEH, CISSP, MCSA etc.</li></ul> Experience Required: <ul><li>3 – 5 years’ experience working in a GMP compliant pharmaceutical laboratory/manufacturing environment.</li><li>Working Knowledge of Cisco, Juniper, Aruba Technologies &amp; Architectures (examples- Cloud &amp; Cloud Security, Networking- Network Segmentation, Patching, Next-Gen AV, Avaya VOIP, Teams based Conferencing systems)</li><li>Experience managing and maintaining servers, LAN, IP Phone and WAN systems; Switches/ Routers/ Access Points, VPNs; Knowledge of IT-OT Network Segregation.</li><li>Working knowledge of networking concepts such as Routing, Switching, VLANs, VPNs, DHCP and DNS.</li><li>Hands-on experience with Windows 10/11, Microsoft Office tools, common business applications, digital signing applications, Adobe software, Apple devices and L1 knowledge of Windows Server operating systems, Virtualization Hypervisors like VMWare and Wireless Networking devices like Aruba/HPE.</li><li>Has good knowledge for troubleshooting Microsoft 365 and Microsoft Teams rooms (conferencing systems)</li><li>Oversee and ensure timely repair/replacement of faulty hardware including endpoint devices, network hardware and appliances.</li><li>Well versed on GMP Infrastructure and Applications used in Manufacturing and Laboratories.</li><li>Well versed with GMP Procedures</li></ul>

Responsibilities:&nbsp;&nbsp; <ul><li>Develop Solar PV design/construction packages including solar array layouts, electricalSLD, DC collection systems, collection system studies (Cable Ampacity, Power Losses), and equipment installation details for Utility Scale Solar PV systems (5-500MW+)</li><li>Perform analysis and evaluations to determine the most cost-effective DC CollectionSystem designs for Utility Scale Solar PV Systems (5-500MW+)</li><li>Support development of early-stage projects with conceptual designs and material take-offs (pre-LNTP)</li><li>Manage external subcontractors for other adjacent services Interact directly with clients for successful project execution</li><li>Use Excel spreadsheets, commercial and proprietary engineering software to designSolar PV systems</li><li>Potential site visits to gather notes and take pictures of existing conditions to aid indesign and identify critical flaws</li><li>Contribute to continual development of internal solar engineering standards, toolsets,and work processes</li><li>Turning initial system conceptual ideas into fully developed optimized EPC designs</li><li>Oversee and execute process improvements and the development of policies,procedures, methods, and tools in support of delivery</li><li>Responsibilities include supporting pre-sales processes and working with sales andaccount management professionals to win new business; implementing business; proposal review and refinement; recruiting and staff development</li><li>Research and development in solar technology for new product development and stay current on new technological developments in the field Generates new ideas, goes beyond the status quo; recognizes the need for new or modified approaches</li></ul> Requirements: <ul><li>Electrical Engineering Degree</li><li>Education or experience with power systems analysis and design</li><li>Previous experience in the electrical engineering of Renewable Energies (Solar) Systems</li><li>Proficiency use of Excel and AutoCAD</li><li>Working knowledge of electrical codes/standards (NEC, NBR, AEA, NTC, IEC, IEEE)</li><li>Ability to read, comprehend and apply electrical codes and/or standards (NEC 690-691,NEC 310, IEC 62548, IEC 62738)</li><li>Experience with cable sizing (ampacity, voltage drop) and power loss calculations</li><li>Strong written and oral communication skills, including study report writing</li><li>Strong presentation and negotiation skills</li><li>Strong operational, project management, consulting technology and process skills</li><li>Functional expertise with PVSyst, SAM or PVFarm for PV analysis – Desired</li></ul>

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46 procedures Jobs found

Medical Manager MYSG

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

SAP B1 Master Data and Process Improvement Specialist

Technical Support Specialist

Logistics Manager

QA Tester

Systems Engineer

Systems Engineer II

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46 procedures Jobs found

Medical Manager MYSG

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

SAP B1 Master Data and Process Improvement Specialist

Technical Support Specialist

Logistics Manager

QA Tester

Systems Engineer

Systems Engineer II

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WhiteCrow is on a mission to connect companies with the best talent across the globe.