Division Manager - VP2

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Senior Team Lead

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Senior Manager - Project Delivery

Equipment Maintenance Manager

Process Automation Engineer - Optical & Transceiver Products

Responsibilities: Service Operations Management: <ul><li>Lead and manage the First Recovery (L1 Application Support) team comprising approximately 19 analysts.</li><li>Ensure seamless delivery of 16x6 operational support (Monday through Saturday) and weekend coverage during Mainframe and AS400 IPL activities.</li><li>Drive effective handling of incidents, service requests, alerts, and operational tasks.</li><li>Ensure incidents are prioritized, triaged, and assigned appropriately to meet SLA commitments.</li><li>Act as the primary escalation point for critical incidents and major service disruptions.</li></ul> Incident &amp; Request Management: <ul><li>Drive achievement of the teams key KPI of maintaining a minimum 60% First Recovery Resolution Rate for all incidents received by the L1 support team.</li><li>Monitor incident trends and recurring issues, initiating preventive and corrective actions.</li><li>Ensure timely escalation of unresolved incidents to L2/L3 support teams.</li><li>Conduct incident reviews and implement lessons learned to improve service quality.</li></ul> Application &amp; Infrastructure Health Monitoring: <ul><li>Oversee proactive application and infrastructure health checks.</li><li>Ensure monitoring activities are performed consistently and operational issues are detected early.</li><li>Work with infrastructure, middleware, database, and application teams to improve system stability and availability.</li><li>Drive automation and operational improvements where appropriate.</li></ul> Knowledge Management: <ul><li>Establish and maintain a comprehensive Knowledge Base (KB) repository.</li><li>Ensure all recurring incidents, service requests, troubleshooting procedures, and operational runbooks are documented.</li><li>Promote knowledge sharing and continuous learning within the team.</li><li>Drive reduction of repeat incidents through effective documentation and process improvements.</li></ul> People Leadership: <ul><li>Manage, coach, and develop a team of 15–20 direct reports.</li><li>Perform resource planning, scheduling, workload distribution, and succession planning.</li><li>Conduct performance management, mentoring, and career development activities.</li><li>Foster a culture of accountability, customer focus, collaboration, and continuous improvement.</li><li>Ensure adequate staffing and capabilities are maintained to support business requirements.</li></ul> Stakeholder Management: <ul><li>Engage with application owners, infrastructure teams, business users, and senior management on operational matters.</li><li>Provide regular reporting on KPIs, incident trends, service improvements, and team performance.</li><li>Participate in governance meetings and operational reviews.</li></ul> Continuous Improvement: <ul><li>Identify opportunities to improve operational processes, tooling, and monitoring capabilities.</li><li>Drive reduction in incident volumes through root cause analysis and preventive actions.</li><li>Support operational transformation initiatives and service maturity improvements.</li></ul> Requirements: <ul><li>Bachelors Degree in Information Technology, Computer Science, Engineering, or a related discipline.</li><li>Minimum 8–12 years of IT experience with at least 3–5 years in a people management role.</li><li>Proven experience managing 15–20 direct reports in an Application Support environment.</li><li>Strong background in L1 and/or L2 Application Support.</li><li>Experience managing shift-based operational teams.</li><li>Demonstrated experience in Incident Management, Service Request Management, and Operational Support.</li></ul>

Responsibilities: <ul><li>Gather and analyze user requirements for dashboard, monitoring, and reporting enhancements.</li><li>Design, develop, and maintain operational dashboards and monitoring solutions based on business and technical requirements.</li><li>Create, modify, and optimize queries to extract, analyze, and present data for business and operational reporting.</li><li>Develop reports and analytics that provide actionable insights into system performance, availability, and operational health.</li><li>Support and administer enterprise monitoring tools such as Splunk and Geneos.</li><li>Troubleshoot monitoring alerts, dashboard discrepancies, and reporting-related issues.</li><li>Participate in system implementation, enhancement, testing, and deployment activities.</li><li>Ensure compliance with organizational standards, governance, and audit requirements.</li><li>Prepare and maintain technical documentation, user guides, and operational procedures.</li><li>To identify area of monitoring coverage to be improved; and work with relevant teams to enable monitoring solution to improve monitoring coverage.</li><li>To identify area of triage efficiency to be improved; and work with relevant teams to implement solution to improve triage efficiency.</li><li>To identify area of automation of service recovery ability to be improved; and work with relevant teams to implement solution to automate service recovery ability.</li><li>To work with various stakeholders (i.e., service automation, level 2 (group) and level 3 production support etc) to implement application monitoring, service end-to-end dashboard, and automation of service recovery.</li></ul> Requirements: <ul><li>Strong hunter mentality with a passion for creating new business opportunities and opening new partner relationships.</li><li>Experience in business development, channel sales, partner sales, technology sales, or customer acquisition roles.</li><li>Comfort with outbound prospecting, cold outreach, networking, pipeline generation, and opportunity development.</li><li>Understanding of cloud technologies, managed services, software licensing, cybersecurity, or broader IT solutions.</li><li>Strong commercial acumen with the ability to influence stakeholders and build strategic business relationships.</li><li>Self-motivated, resilient, and driven by achieving growth targets, partner acquisition goals, and business outcomes.</li></ul>

Responsibilities: <ul><li>Lead &amp; participate in the design, development, and maintenance of FMF-related applications.&nbsp;&nbsp;</li><li>Conduct impact analysis and internal data mapping during the design phase.&nbsp;&nbsp;</li><li>Collaborate with business analysts and stakeholders to finalize technical requirements.&nbsp;&nbsp;</li><li>Perform defect analysis and resolution.&nbsp;&nbsp;</li><li>Write and maintain Unix/Linux shell scripts to support automation and integration.&nbsp;&nbsp;</li><li>Execute SQL queries and updates to support application logic and reporting.&nbsp;&nbsp;</li><li>Manage and mentor junior developers, ensuring quality and timely delivery.&nbsp;&nbsp;</li><li>Coordinate with testing, infrastructure, and compliance teams to ensure smooth deployment and support.&nbsp;&nbsp;</li><li>Provide regular updates to project managers and escalate risks/issues with proposed resolutions.&nbsp;&nbsp;</li><li>Lead technical implementation of vendor products (e.g., Firco™ Continuity).&nbsp;&nbsp;</li><li>Perform gap analysis between internal requirements and vendor product capabilities.&nbsp;&nbsp;</li><li>Liaise with vendors to address product limitations, customization needs, and integration challenges.&nbsp;&nbsp;</li><li>Ensure compliance with internal standards and regulatory requirements during implementation.&nbsp;&nbsp;</li><li>Document technical specifications, deployment procedures, and support guides.&nbsp;</li></ul> Requirements&nbsp;&nbsp; <ul><li>Experienced in software development roles, with at least 2 years in a senior or lead capacity.&nbsp;&nbsp;</li><li>Proven eperience in banking or financial services, especially in compliance or payments.&nbsp;&nbsp;</li><li>Strong understanding of SDLC processes and experience in technical design and impact analysis.&nbsp;&nbsp;</li><li>Experience implementing and managing vendor products in enterprise environments.&nbsp;&nbsp;</li><li>Proficient in Unix/Linux shell scripting and SQL.&nbsp;&nbsp;</li><li>Hands-on experience with Java for defect resolution and enhancements.&nbsp;&nbsp;</li><li>Familiarity with payment technologies (SWIFT messaging, transaction flows) and AML systems&nbsp;&nbsp;</li><li>Experience with DevOps practices and CI/CD tools (Jenkins, Artifactory, SonarQube) will be an added&nbsp;</li><li>advantage&nbsp;&nbsp;</li><li>Degree in Computer Science, Engineering, or a related field.&nbsp;&nbsp;</li><li>Additional certifications in payment or compliance technology are advantageous&nbsp;&nbsp;</li></ul>

Responsibilities: <ul><li>Lead the COPC team</li><li>Lead and responsible for day-to-daye operations to ensure SLAs and all deliverables are met</li><li>Streamline processes to reduce operating cost and turnaround time without compromising quality and risk.&nbsp;</li><li>Conduct internal reviews / tests to ensure compliance</li><li>Assist with data analysis, report findings, recommend corrective actions and preventive actions for review.&nbsp;&nbsp;</li><li>Proactively manage and resolve customers’ and business units’ feedback and queries promptly</li><li>Drive operations related projects &amp; process improvements</li><li>Lead and coach staff to a high standard of performance, productivity and service quality</li><li>Ensure that the Bank’s policies, guidelines, operations control and compliance requirements are strictly adhered to;</li><li>Ensure that operation procedures are kept up to-date;</li><li>Identify opportunities to improve productivity, efficiency and service quality in the team and within the division while assuming the role as a mentor to coach staff to ensure high standard of performance, productivity and service quality</li><li>Candidate must come from banking industry and done / doing cards operations. This is to manage total HC of 70 (incl TL &amp; Dep TL).</li></ul> Requirements: <ul><li>Bachelor’s degree</li><li>At least 10 years of retail banking operations, especially in Credit/Debit Cards Operations&nbsp;</li><li>At least 10 years of team management experience with a minimum size of 20</li><li>Able to multi-task and cope with change and diversity in a fast-paced environment</li><li>Experience in change management projects, including successful RPA and automation implementations.</li><li>Strong organizational and management skills with strong leadership qualities</li><li>Strong analytical and problem-solving skills</li><li>Strong interpersonal and communication skills with excellent verbal/written communication and interpersonal skills</li><li>Ability to think objectively and think outside the box when analyzing issues</li><li>Ability to work under pressure</li></ul>

Responsibilities: <ul><li>Welcome guests warmly and provide attentive, personalised service throughout their dining experience.</li><li>Present menus, explain dishes and ingredients, and make appropriate food and beverage recommendations.</li><li>Take accurate orders and coordinate with kitchen and bar teams to ensure timely, seamless service.</li><li>Demonstrate knowledge of menu offerings, food preparation, beverages, wine and appropriate pairings.</li><li>Handle guest requests, dietary requirements and food allergies carefully, following the restaurants procedures.</li><li>Anticipate guest needs, check satisfaction during service and resolve concerns professionally.</li><li>Support VIP/VVIP guests and accommodate special requests while maintaining luxury service standards.</li><li>Assist with table allocation, section management and coordination of service flow during busy periods.</li><li>Support and guide junior team members, helping maintain service standards and professional presentation.</li><li>Maintain cleanliness, hygiene, mise en place and restaurant readiness before, during and after service.</li><li>Support opening and closing procedures, accurate billing and upselling initiatives where appropriate.</li></ul> Requirements: <ul><li>Previous experience as a Waiter/Waitress or Senior Waiter/Waitress in luxury hotels, premium resorts, fine-dining restaurants or comparable upscale F&amp;B environments.</li><li>Strong knowledge of food and beverage service standards.</li><li>Excellent communication skills and confident guest interaction.</li><li>Ability to make informed menu recommendations and handle dietary requirements.</li><li>Professional grooming, attention to detail and a guest-focused attitude.</li><li>Ability to remain composed during busy service periods and work effectively with a team.</li><li>Flexibility to work six days per week, rotational shifts and split shifts where required.</li><li>Comfortable with prolonged standing and outdoor or beachfront operations when required.</li></ul>

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Execute assigned company BTS projects in accordance with the approved business plan, project brief, contract requirements, baseline programme, budget, quality standards, and Project Delivery procedures.</li><li>Prepare and coordinate Job Requisitions and project initiation requirements for consultants, contractors, enabling works, and specialist services in collaboration with Development, Design, Procurement and Contracts, Commercial, and other relevant functions.</li><li>Monitor day-to-day construction progress, critical path activities, procurement schedules, design deliverables, material approvals, manpower, equipment, and site productivity against the approved programme and VOWD targets.</li><li>Review contractor and consultant execution, mitigation, recovery, and acceleration plans; track agreed actions and escalate delays, constraints, or underperformance requiring Project Lead or senior management intervention.</li><li>Coordinate resolution of technical queries, RFIs, design interfaces, constructability matters, mock-ups,</li><li>material submissions, and site issues while protecting approved design intent, quality, cost, and delivery milestones.</li><li>Track project commitments, actual expenditure, cash flow, payment applications, variations, claims, and forecasts against the approved budget; verify supporting information and promptly report potential cost exposure.</li><li>Administer project risks, issues, changes, and decisions using approved company registers and governance processes, ensuring impacts on scope, programme, cost, quality, and handover are recorded and escalated.</li></ul> Requirements: <ul><li>Bachelor’s degree in Civil Engineering, Architectural Engineering, Construction Management, or a related discipline; a relevant master’s degree is preferred.</li><li>Project Management Professional (PMP) or an equivalent recognized project management certification is preferred.</li><li>Strong practical knowledge of developer-side project execution, construction management, contract administration, programme and cost control, quality, HSE, authority approvals, testing and commissioning, handover, DLP, and project close-out.</li><li>Sound knowledge of UAE building codes, Dubai construction regulations, statutory approvals, utility requirements, and applicable environmental and quality standards.</li><li>Minimum 10–12 years of relevant experience in construction and project delivery, including 4–6 years managing the execution of large-scale or multidisciplinary real estate projects.</li><li>Demonstrated hands-on experience in site execution, contractor and consultant coordination, programme recovery, cost and change control, authority interfaces, testing and commissioning, handover, and close-out; UAE developer-side experience is strongly preferred.</li></ul>

Responsibilities: <ul><li>Develop, plan and execute Autonomous Maintenance, Preventive, Predictive Maintenance and TPM programme to reduce equipment failures and maintenance costs.</li><li>Lead, manage, and develop the maintenance team, including engineers, supervisors, technicians and contractors. Supervise, train, and mentor team in technical skills, safety practices, and lean methodologies.</li><li>Develop skill matrices for engineers, supervisors, and technicians, establish training and shift mechanisms, organize major-failure emergency response, and strengthen autonomous maintenance and cross-functional collaboration.</li><li>Lead root cause analysis and troubleshooting of recurring machine issues, implementing long-term strategy for improvement opportunities.</li><li>Work with external contractors and vendors for specialised maintenance work, major repairs and machines performance improvement</li><li>Develop data-driven maintenance plans and optimize spare parts inventory based on usage trends and failure patterns.Monitor and analyse maintenance-related data to identify trends and opportunities for optimisation.</li><li>Implement and manage machine maintenance and repair procedures to improve maintenance efficiency</li><li>Analyze machine performance data, focusing on Mean Time Between Failures (MTBF), Mean Time To Repair (MTTR), and Overall Equipment Effectiveness (OEE).</li><li>Ensure all maintenance activities comply with company safety standards and applicable regulations. Promote a strong safety culture and ensure compliance with permit-to-work and lockout/tagout procedures.</li><li>Prepare &amp; manage CAPEX, maintenance budgets and inventory control, including procurement of materials, spare parts stock levels and equipment</li><li>Maintain comprehensive maintenance records, equipment logs and documentation for compliance and future reference</li><li>Provide regular reports and performance dashboards to management, highlighting key insights and progress on improvement actions.</li><li>Any other duties as assigned by immediate superior from time to time.</li></ul> Requirements: <ul><li>Bachelor’s degree in engineering (Mechanical, Mechatronics, or related field).</li><li>At least 10 - 15 years of experience in maintenance management, with a proven track record in overseeing complex maintenance operations. &amp; 2-3 years of people management experience</li><li>Solid understanding of semiconductor and automated testing equipment’s, maintenance practices, and machine tool performance.</li><li>Strong leadership, communication, planning and troubleshooting capabilities.</li><li>Able to interpret PLC, engineering drawings, electrical diagrams and OEM technical documentation.</li><li>Must have hands-on Engineering and Maintenance experience in automation manufacturing</li></ul>

Responsibilities; <ul><li>Optical Coupling &amp; Production: Conduct daily optical coupling production work for various optical modules and provide on-site technical support.</li><li>Process Optimization: Improve coupling efficiency, product yield, and consistency while reducing production costs and defect rates.</li><li>Failure Analysis: Diagnose coupling-related defects—such as optical power loss, coupling offset, glue failures, and fiber displacement—and establish preventive measures.</li><li>NPI &amp; Validation: Partner with R&amp;D and quality teams to verify new products, materials, and processes, transitioning them into mass production.</li><li>Conduct data analysis and process monitoring to identify opportunities for further automation and continuous improvement.</li><li>Create and maintain documentation for automated processes, standard operating procedures, and training materials.</li><li>Ensure compliance with safety, quality, and industry standards in all automation activities.</li></ul> Requirements: <ul><li>Education: Bachelor’s degree or higher in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering, Physics, Materials, or a related field (some senior levels require 7+ years of specialized experience in optics or semiconductor packaging).</li><li>Technical Knowledge: Understanding of optical module working principles, optical path transmission, and fiber coupling mechanisms.</li><li>Hands-on Skills: Experience operating coupling equipment, performing fiber alignment adjustments, and calibrating optical power.</li><li>Product Familiarity: Working knowledge of high-speed optical modules such as SFP, QSFP, OSFP, and 400G/800G systems is preferred</li></ul>

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108 procedures Jobs found

Division Manager - VP2

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Senior Team Lead

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Senior Manager - Project Delivery

Equipment Maintenance Manager

Process Automation Engineer - Optical & Transceiver Products

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108 procedures Jobs found

Division Manager - VP2

Specialist, Application Monitoring & Dashboard Analytics (VP2)

Senior Team Lead

Head of Card Operations

Waiter/Waitress and Senior Waiter/Waitress

Customer Experience Director

Business Process Manager & Strategic Program Manager – MFG/SCM

Senior Manager - Project Delivery

Equipment Maintenance Manager

Process Automation Engineer - Optical & Transceiver Products

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.