Quality Engineering Supervisor

Solutions Engineer, AI

Service Center Coordinator

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Pricing & Contracts Analyst/Manager

Staff Certification Engineer

EUC Consultant M365

Responsibilities: <ul><li>Lead a team of customer-facing quality engineers to provide root cause analysis and corrective action communications to our customers during quality issues within our target timeframes.</li><li>Utilize formal problem-solving techniques to resolve product and process-related issues, leading cross-functional teams.</li><li>Lead cross-functional Notice of Escape teams to ensure containment, root cause analysis, corrective action, and communication to customers.</li><li>Evaluate customer requirements during order processing, drive implementation of new customer-specific requirements, and negotiate requirements not in the best interest of the company.</li><li>Design and develop forms and instructions for recording, evaluating, and reporting quality data.</li><li>Review and approve First Article reports.</li><li>Work cross-functionally to disposition nonconforming product found at incoming, in process, or returned from customers and approve any deviations required.</li><li>Support direct reports through coaching, development, and prioritization of responsibilities. Hold direct reports accountable for results and task completion.</li></ul> Requirements: <ul><li>Bachelor’s Degree required in a related field such as Engineering, Quality, or Reliability Engineering.</li><li>7+ years of industry experience, including 2+ years supervising others.</li><li>Up to 10% travel may be required, including international travel.</li><li>Excellent presentation skills, along with strong written and verbal communication skills.</li><li>Must possess strong problem-solving skills. Advanced problem-solving tools such as Lean Six Sigma Green Belt or Shainin Red X Journeyman are a plus.</li><li>Excellent negotiation skills both internally and externally to drive completion of 8D documents that advance the organization toward world-class manufacturing.</li><li>Experience leading problem-solving teams and using tools such as 8D, 5-Why Analysis, and Fishbone Diagrams.</li><li>Working knowledge of quality systems in an ISO9001/AS9100 environment is a plus.</li><li>Strong computer skills, including proficiency in SAP, Microsoft Word, Excel, and PowerPoint.</li></ul>

Responsibilities: <ul><li>Collaborate with account teams to understand customer requirements and align technologies to meet business outcomes.</li><li>Deliver compelling technical presentations, product demonstrations, and architecture discussions.</li><li>Design and configure solutions across architecture portfolio (networking, data center, software, and services), with a specialization in Data Center technologies.</li><li>Provide strategic and in-depth technical support throughout the sales cycle, from discovery to proposal development and post-sale transition.</li><li>Act as a technical thought leader and trusted advisor to customers, aligning technology recommendations with business goals.</li><li>Coordinate with internal teams and technical experts (e.g., consulting engineers, demo labs) to create and deliver comprehensive solutions.</li><li>Translate complex customer needs into actionable architectures and proposals using tools and resources.</li><li>Maintain technical proficiency across offerings and stay updated on industry trends and competitive technologies.</li><li>Build and maintain strong relationships with customer stakeholders, including technical influencers and decision-makers.</li></ul> ﻿Requirements: Minimum Qualifications: <ul><li>Bachelor’s degree in Engineering, Computer Science, or a related field (or equivalent experience).</li><li>5–10 years of experience in pre-sales engineering, systems engineering, or solutions architecture.</li><li>Proven experience with technologies in a pre-sales capacity.</li><li>Hands-on expertise and deep knowledge in at least two or more of the following areas:</li><li>Compute infrastructure and server hardware</li><li>Hyperconverged infrastructure (HCI)</li><li>Virtualization technologies (e.g., VMware, Hyper-V)</li><li>Storage and backup solutions</li><li>Data Center networking, SDN, and SDS</li><li>Strong understanding of data center portfolio and how it integrates across enterprise architectures.</li><li>Familiarity with performance metrics, scalability considerations, and deployment best practices.</li></ul> Soft Skills and Competencies: <ul><li>Strong communication, presentation, and negotiation skills.</li><li>Ability to simplify complex technical topics for varied audiences.</li><li>Proactive, self-motivated, and capable of working independently.</li><li>Excellent collaboration and interpersonal skills.</li><li>Integrity-driven with a passion for customer success.</li><li>Ability to handle multiple priorities and thrive in a fast-paced environment.</li></ul> Desired Skills (Nice to Have): <ul><li>Experience with enterprise and/or public sector clients.</li><li>Ability to articulate a technical vision and translate it into tangible business value.</li><li>Industry certifications (e.g., CCNP, CCIE, VMware, etc.) are a plus.</li></ul>

Responsibilities: Primary point of contact for all service issues (in-house repairs &amp; field service) <ul><li>Contact person and coordinator for trouble shooting &amp; complaint handling</li><li>Hotline: handles incoming technical calls and routes accordingly if they cannot be addressed directly</li><li>Undertake all schedules and correspondence of repair and maintenance of customers’ valves that are sent into the Service Center for warranty, assessment or billable time and material services.</li><li>Responsible for assessing cleaned valves from decon suppliers and coordinating customers’ repairs or maintenance service request</li><li>Arrange service technicians to evaluate the service cost of the valves received from customer</li><li>Support Service Manager on Service Center reports and presentations</li><li>Create quotation including evaluation results / failure analysis for the repair and send it to customers through customer service</li><li>Act as key interface to report to business units recurring product problems</li><li>Obtain Purchase Order from customer or through GSE sales and arrange service technician for the repair.</li><li>Orders non-standard parts required from technicians for repair through GS3 RGAs</li><li>Manage the service order status in the GS3 (ERP) system from “EVAL” through “APBS” so that it reflects current progress without delay</li><li>Cooperate with Customer Service team and obtain necessary service parts in time.</li><li>Act as key interface with service department in HQ for specialized repairs not executed in the local Service Center</li><li>Coordinate upcoming field service interventions with customer and sales</li><li>Offer and implement fixed repair-service price for the customers as much as possible to reduce workload in the repair process.</li><li>Support and participate in all leading strategic projects to execute Service Center best practices including:</li><li>Housekeeping of the Service Center</li><li>Periodical utilization review of the service technician</li><li>Repair part prioritization and utilization</li><li>Support Customer Operations in periodical parts inventory audit, cycle count, scrap and inventory turns</li></ul>&nbsp;﻿Requirements: <ul><li>Diploma or Degree in Electrical / Mechanical Engineering is required</li><li>At least 5 years of experience in the Semiconductor or Flat Panel Display (FPD) industry</li><li>Competent in full Microsoft Office suites and ERP systems such as MS Dynamics or SAP is an advantage</li><li>Have experience in Order management</li><li>Possess good inter-personal skills, discipline and work attitude</li><li>Preferably with people management experience</li><li>Must be able to work independently in a high customer demanding environment</li><li>Repair experience of mechanical assemblies, valves or semiconductor process equipment is advantageous</li><li>Languages:&nbsp;English and Mandarin</li><li>Field service experience is desired</li></ul>

Responsibilities: <ul><li>Managing portfolio of vulcanized gates, spare gates and kit plates for IDM/OEMs- accommodate the project managers during the stage-gate-process in front of supervisory board meetings, provide documentation and business case background for selected customer projects Improve Costs and process</li><li>Lead the development and implementation of a comprehensive global strategy for managing the obsolescence of elastomers across global organisation</li><li>Supervising all changes regarding supply chain, manufacturing and assembly processes and preparing documentation for customer relevant changes</li><li>Supporting BU GSE and Sales Team with regards to all technical &amp; commercial &amp; operational aspects of gates (product data sheets, product presentation etc.)</li><li>Forecast sales objectives and ensure they are fulfilled by the business development PMs.</li><li>Managing profitability targets for the dedicated gates&nbsp;</li><li>Support other team members (OEM PMs, supply-chain management/project management) throughout the whole process of logistics, delivery, to ensure full customer satisfaction. (after the project acceptance has been confirmed by the customer, operations departments will take responsibility)</li><li>Technical customer documentation like manuals, product data sheets according to European machinery directive for kit plates, gates</li></ul> Requirements: <ul><li>Bachelor/master’s degree in mechanical engineering or related field, preferably chemical engineering&nbsp;</li><li>Background or experience in material sciences, preferably within the elastomer &amp; polymer field&nbsp;</li><li>Knowledge and experience in vacuum technology</li><li>Written &amp; verbal communication in German, Mandarin, Japanese or Korean besides English language (added advantage).</li><li>Experience in developing new product and service solutions in a high-tech environment.</li><li>Developing concepts and solutions for the delivery</li></ul>

Responsibilities: <ul><li>Drive Spec-Wins to achieve annual objectives.</li><li>Become reliable technical contributor in projects for both company and customers.&nbsp;</li><li>Lead defining specification of new product developments and existing product customizations to protect and increase the Share of Wallet for company.</li><li>Identify customers technical roadmaps and share among the internal stakeholders</li><li>Provide accurate and precise answers to customer requests and questions.&nbsp;</li><li>Responsible for New Product Introduction (NPI).</li><li>Responsible for customer evaluations on-site e.g. testing valves in clean room at customer site.&nbsp;</li><li>Reflect Voice of company project team in customer projects.&nbsp;</li><li>Reflect Voice of Customer in product development projects.</li><li>Guide and influence customers on their technical decisions based on strategy of company engineering &amp; product management.</li><li>Regular reports to supervisor and timely information sharing among the Team and stakeholders</li><li>Support complex technical problem at customers in cooperation with responsible Product Manager and if necessary, escalate it to mangers for further help.&nbsp;</li><li>Support the sales team in customer acquisition and negotiations and proactively drive the product specification process.&nbsp;</li><li>Contributes to the company engineering network.</li><li>Carefully monitor competitor landscape, run competition analysis and work out company competitive advantage</li></ul> Requirements: <ul><li>Bachelor degree in mechanical engineering or equivalent</li><li>Business level English communication skills (verbal and written)</li><li>Native in Japanese</li><li>Demonstrated ability to work in a team-based environment.</li><li>Demonstrated ability to simultaneously manage multiple priorities and tasks.</li><li>5+ years demonstrated ability in field engineering job</li><li>Work experience in multi-culture organization.</li><li>Demonstrated ability to work in a matrix organization.</li></ul>

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop our client’s position, brand awareness in distributor countries</li><li>Identifying growth opportunities by building relationships with key customers in the assigned area.</li><li>Support and develops our client’s position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving an opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests</li></ul> Other details: <ul><li>Construction Sales Cycle and Consultant Roles</li><li>Provide a basic overview of the construction sales cycle.</li><li>Explain the role of consultants in construction projects, including their responsibilities and contributions.</li><li>Top Developers and Projects in Ivory Coast (west African countries)</li><li>Identify leading developers and major construction projects in Ivory Coast (west African countries)</li><li>Highlight opportunities to build on these developments for business growth.</li><li>Business Consulting for our client in Ivory Coast (west African countries)</li><li>Act as business consultants for our client in, leveraging their data to analyze market opportunities.</li><li>Assess our client’s customer base in Ivory Coast and identify connections to top developers and projects.</li><li>Determine which customers align closely with our client’s existing client base.</li><li>Recommend strategies to engage top developers and secure projects, focusing on our client’s strengths in elevators, escalators, and building solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>5 years of relevant working experience in business development or sales role in a similar B2B industry.</li><li>Working closely within a distribution environment managing distributor business in related industries across Ivory Coast (west African countries) with a focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new markets.</li><li>Excellent understanding of value selling techniques.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French, Arabic and English language skills.</li></ul>&nbsp;

Responsibilities: <ul><li>Define, drive, and support changes to improve distributor business competitiveness and customer value</li><li>Establishing new distributors where needed to optimize go to market channels to realize business growth</li><li>Accountable for market data, segments and information needed to support business and market share growth in each country within the area of responsibility</li><li>Understand Distributors customer needs holistically.</li><li>Proactively develop our client’s position, brand awareness in distributor countries</li><li>Identifying growth opportunities by building relationships with key customers in the assigned area.</li><li>Support and develops our client’s position in his/her customer base or market area.</li><li>Create and track strategic sales growth targets with distributors</li><li>Business planning and forecasting for the area.</li><li>Define and implement pricing policies for the distributors in line with unit targets.</li><li>Lead and develop programs for strategizing sales and ensure the progress and execution of development plan and roadmaps together with sales.</li><li>Accountable for driving an opportunity pipeline in early stages of the customer journey and throughout the decision-making process to grow the sales funnel, maximize profitability and share of market.</li><li>Collaborate with both distributor sales and regional development teams to ensure product development is meeting market demands and pricing strategies are tailored to capture value propositions.</li><li>Responsible for gathering and documenting (e.g., to CRM) relevant information about the market and competitors.</li><li>Ensure data visibility, accuracy, and reporting for periodic business review meetings.</li><li>Lead meetings and negotiations with stakeholders and business partners to pursue business opportunities and protect the organization’s business interests</li></ul> &nbsp;Other details&nbsp; <ul><li>Construction Sales Cycle and Consultant Roles</li><li>Provide a basic overview of the construction sales cycle.</li><li>Explain the role of consultants in construction projects, including their responsibilities and contributions.</li><li>Top Developers and Projects in Ivory Coast (west African countries)</li><li>Identify leading developers and major construction projects in Ivory Coast (west African countries)</li><li>Highlight opportunities to build on these developments for business growth.</li><li>Business Consulting for our client in Ivory Coast (west African countries)</li><li>Act as business consultants for our client in, leveraging their data to analyze market opportunities.</li><li>Assess our client’s customer base in Ivory Coast and identify connections to top developers and projects.</li><li>Determine which customers align closely with our client’s existing client base.</li><li>Recommend strategies to engage top developers and secure projects, focusing on our client’s strengths in elevators, escalators, and building solutions.</li></ul> Requirements: <ul><li>Bachelor’s degree preferably in engineering</li><li>5 years of relevant working experience in business development or sales role in a similar B2B industry.</li><li>Working closely within a distribution environment managing distributor business in related industries across Ivory Coast (west African countries) with a focus on growth.</li><li>Experience in souring and onboarding new distributors in both current and new markets.</li><li>Excellent understanding of value selling techniques.</li><li>Excellent communication skills with the ability to build strong relationships and influence customers and colleagues.</li><li>Hands on with the ability to work independently and propose alternatives and solutions.</li><li>Excellent French, Arabic and English language skills.</li></ul>

Responsibilities: <ul><li>Main internal support for Institutional sales team as it relates to sales reporting, pricing requests, preparation of customer offer letters, and internal notifications</li><li>Creates revenue/margin analysis for product addition opportunities as well as meet the competition (MTC) requests for all our client injectable products – both current and pipeline/new launch</li><li>Prepare pricing scenarios utilizing established models for the purposes of developing and analyzing account proposals</li><li>Develops and maintains various reports; quarterly reports, monthly price/sales tracker, compliance tracker, outstanding offer tracker, new launch grids, etc.</li><li>Develop specific account knowledge and understanding of contractual terms and actual performance for all Institutional customers</li><li>Knowledge and understanding of departmental data, business metrics and operational processes</li><li>Assist sales team in creation and maintenance of quotes/opportunities in Vistex Bid Management</li><li>Assist in the development of standard business review templates as well as ad-hoc requests</li><li>Prepares necessary sales reports and presentations for customer meetings, hospital / doctor’s office calls, and industry tradeshows for our client field reps and the Director of US Injectable Sales</li><li>Analyze contracted product performance and communicate account performance/compliance to awarded/forecasted expectations</li><li>Work with the Legal Department to review and redline customer agreements (for both established and prospective accounts)</li><li>Complete ad-hoc analyses and projects as requested</li><li>Ensure all bids/offers to Customers, including terms and conditions, contract awards, and procedures to ensure internal notifications are received by appropriate personnel</li><li>Extract data from various databases using Business Intelligence tools and manipulate data to create meaningful insights for use in decision making</li><li>Assists in meeting preparation as it relates to Sales data and Customer opportunities</li></ul> Requirements: <ul><li>Bachelors degree in related field (Business, Economics).</li><li>Previous experience in pharmaceutical pricing and contract role is highly beneficial.</li><li>Advanced computer skills using MS Office (Word, Excel, Outlook, Visio/ Power Point).</li><li>Prior experience with SAP, Vistex and Tableau would be preferred.</li><li>Excellent written and oral communication skills.</li><li>Ability to prepare, analyze and interpret general reports.</li><li>Strong communication both oral and written.</li><li>Ability to effectively present information and respond to questions from groups of managers, sales force, and customers.</li></ul>

Responsibiities: <ul><li>Manage certification documents and budget with agencies such as UL, Dekra, VDE, TUV, and others to ensure compliance and timely approvals.&nbsp;</li><li>Actively participate in standards committees and working groups to influence standards development in alignment with company strategies.&nbsp;</li><li>Collaborate proactively with cross-functional teams to develop, support, and implement comprehensive changes in product standards&nbsp;</li><li>Stay up-to-date with regional and international standards developments across the energy sector.&nbsp;</li><li>Analyze proposed standards and assess their impact on current and future product lines.&nbsp;</li><li>Develop and maintain relationships with key stakeholders in standards organizations and certification agencies.&nbsp;</li><li>Provide technical expertise and guidance to internal teams regarding certification requirements and standards compliance.&nbsp;</li><li>Create and maintain documentation related to standards and certification processes.&nbsp;</li><li>Support product development teams in implementing standards-compliant designs.&nbsp;</li><li>Provides technical leadership to the engineering and product management teams on the standard requirements for products and technologies&nbsp;</li><li>Negotiate product evaluation and testing plans with agency partners&nbsp;</li><li>Assesses technical and compliance risk of products to agency requirements&nbsp;</li><li>Actively participate in standard development activities and committees to aid in aligning standards with our client Energy product and technology plan&nbsp;</li></ul> Requirements: <ul><li>Bachelor of Science degree or higher in a relevant Engineering or Science discipline.&nbsp;</li><li>Minimum of 5-years’ experience in mechanical and / or electrical engineering related positions.&nbsp;</li><li>In-depth knowledge of UL, Dekra, TUV, IEEE, and other relevant certification processes.&nbsp;</li><li>Excellent analytical and problem-solving skills.&nbsp;</li><li>Outstanding written and verbal communication skills.&nbsp;</li><li>Ability to work effectively in a team environment and across different departments.&nbsp;</li><li>Experience in developing and industrializing electrical and electronic technologies&nbsp;</li><li>Demonstrated ability to thoroughly understand technical standard requirements applicable to the energy industry, and educate others on proper interpretation&nbsp;</li><li>Possesses high degree of initiative, technical competence, engineering process knowledge and strong communication skills.</li><li>Excellent analytical and problem-solving skills.&nbsp;</li><li>Project management experience.&nbsp;</li><li>Experience with medium and high voltage products and the industrial, utility, and renewable markets.&nbsp;</li><li>Technical expertise in energy-related standards and certification processes.&nbsp;</li><li>Strategic thinking and ability to align standards development with business objectives.&nbsp;</li><li>Attention to detail and strong organizational skills.&nbsp;</li><li>Excellent interpersonal skills and ability to build relationships with internal and external stakeholders.&nbsp;</li><li>Adaptability and willingness to stay current with evolving standards and regulations.&nbsp;</li><li>Ability to influence and persuade in committee settings.&nbsp;</li><li>Time management and ability to handle multiple projects simultaneously.&nbsp;</li></ul>

Responsibilities: <ul><li>Setup and Configuration. Deploy and configure M365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Implement security and compliance policies to ensure data classification and compliance.</li><li>Conduct Proof of Concept (POC), new product evaluations and fitment.</li><li>Configure and manage user accounts, licenses, and permissions.</li></ul> Management and Operation: <ul><li>Monitor and maintain the health and performance of M365 services.</li><li>Troubleshoot and resolve issues related to M365 services and applications.</li><li>Perform regular updates and maintenance to ensure optimal performance and security.</li></ul> Collaboration and Support: <ul><li>Work closely with other IT teams to integrate M365 services with existing systems and applications.</li><li>Provide technical support and guidance to end-users and other IT staff.</li><li>Conduct training sessions and create documentation to help users effectively utilize M365 services.</li></ul> Continuous Improvement: <ul><li>Stay up-to-date with the latest M365 features, updates, and best practices.</li><li>Identify opportunities for process improvements and automation to enhance efficiency and productivity</li><li>Participate in the planning and lead execution of M365-related projects and initiatives.</li></ul> Requirements: Additional Requirement details - Microsoft 365 Certified: <ul><li>Enterprise Administrator Expert or other relevant certifications.</li><li>roven experience in setting up, configuring, managing, and operating M365 tenant and workloads.</li><li>Strong knowledge of Microsoft 365 services, including Teams, Exchange Online, Windows 10/11 Deployment and Intune.</li><li>Experience with PowerShell scripting for automation and management tasks.</li><li>Experience with hybrid M365 environments and integration with on-premises systems.</li><li>Familiarity with security and compliance features in M365, such as Data Loss Prevention (DLP), Conditional Access, and Multi-Factor Authentication (MFA).</li><li>Knowledge of Azure Active Directory and related identity management solutions.</li><li>Excellent problem-solving and troubleshooting skills.</li><li>Strong communication and interpersonal skills.</li><li>Ability to work independently and as part of a team.</li></ul> Educational Qualification: <ul><li>Bachelor’s Degree in Computer Science, Information Technology or related field</li></ul> Experience: <ul><li>Minimum 5 to 6 years in EUC environment.</li><li>2 to 3 years of experience with skilled and experienced M365 Engineer and responsible for setting up, configuring, managing, and operating our M365 tenant and workloads. This role requires a deep understanding of Microsoft 365 services.</li></ul>

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128 product innovation Jobs found

Quality Engineering Supervisor

Solutions Engineer, AI

Service Center Coordinator

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Pricing & Contracts Analyst/Manager

Staff Certification Engineer

EUC Consultant M365

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128 product innovation Jobs found

Quality Engineering Supervisor

Solutions Engineer, AI

Service Center Coordinator

Business Process Manager – Supply Chain Management

Field Application Engineer

Business Development Manager role – Congo (Ivory Coast & West African Countries)

Business Development Manager – Senegal (Ivory Coast & West African Countries)

Pricing & Contracts Analyst/Manager

Staff Certification Engineer

EUC Consultant M365

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.