Digital Product Owner (Commercial Systems Lead)

Product Stewardship Specialist

Trade Marketing - GT

Trade Marketing

Senior Business Analyst

Executive Assistant Manager - Finance

Sales Account Executive

Technical Program Manager - Software Engineering

Sales Trainer – COD Coordinator

Customer Service Manager

Overview: <ul><li>We are looking for a Product Owner to join our outstanding Commercial Planning Team. In this role, you will be responsible to shape the future of our digital products (e.g., omnichannel registration) enabling the business strategy across multi category products in physical channels across the UK.&nbsp;</li><li>Building positive relationships with both internal and external team members in relation to the development of the consumer experience of the product will be key!</li><li>We are looking for someone who has proven experience in product management, including product planning, prioritization, and roadmap development.&nbsp;</li><li>Someone who is a self-starter, curious and like to take initiatives to look at the art of possibilities within their role!</li><li>You can effectively communicate with and manage stakeholders, including customers, development teams, and executive leadership while working and leading end-to-end processes with KPI’s/targets as a main indicator of success.</li></ul> Responsibilities: Digital product Development: <ul><li>You will be collaborating closely with regional and global stakeholders to understand business needs, strategic direction using this to find relevant solutions to solve consumer problems.</li><li>Being the single point of contact for all the category teams, you’ll understand their specific needs and take full ownership of designing the product roadmap to achieve both current and future requirements.</li><li>You will own the digital product roadmap, which may include both local and global developments.&nbsp;</li><li>This includes but is not limited to prioritisation, in-line with commercial initiatives, identifying commercial opportunities and creating the relevant cases to support the initiative.</li></ul> Key Performance Indicators and Metrics: <ul><li>As the Product Owner, you’ll identify key metrics that are critical for business success and ensuring progress against these are communicated regularly within global and local commercial team.</li><li>Internal &amp; External Stakeholders</li><li>You’ll be leading, guiding, and influencing team members up to leadership level, on all digital product related matters.</li></ul> Commercial Opportunities: <ul><li>You’ll demonstrate a proactive, self-starting approach in investigating current consumer behaviours, iterating processes, and overcoming potential barriers to drive continuous improvements.</li><li>You will take the needed measures to improve the quality of the product while also using your experience to see any future or immediate risks that may harm business performance.</li></ul> Requirements: <ul><li>You are proficient in gathering and defining product requirements, translating user needs into actionable user stories, and maintaining a product backlog.</li><li>You’ll have ideally a solid understanding and application of Agile methodologies, particularly Scrum, Kanban, or Lean, to facilitate iterative development and product delivery.&nbsp;</li><li>You’ll need a basic understanding of technical concepts with the ability to collaborate effectively with development teams to ensure the delivery of high-quality products.</li><li>You can demonstrate your ability to use data and analytics to make informed product decisions, measure product success, and iterate on strategies accordingly.&nbsp;</li><li>Familiarity with UX design principles and practices to advocate for user-centric design decisions and enhance the overall user experience is desired.</li><li>Youll have strong problem-solving skills to address complex challenges and adapt to evolving requirements and market conditions.&nbsp;</li></ul>

Responsibilities : <ul><li>Relationship management (internal and external):&nbsp;</li><li>Build close relationships with regional businesses, technology personnel, other&nbsp;supporting functions, assigned regional PSRA for specific businesses and the&nbsp;Global PSRA team.</li><li>Develop and document business specific PSRA objectives and ensure regular&nbsp;communication on risks, needs, priorities and agreed actions.</li></ul> Regulatory understanding and leveraging:&nbsp;<ul><li>Develop deep understanding of specific product lines.</li><li>Enforce PSRA processes and follow global chemical management procedure to ensure regulatory compliance and lead business growth projects in SEA &amp; India.</li><li>Identify and communicate the critical regulatory/customer issues that will drive change. Provide practical solutions to businesses and our India-based Technical&nbsp;</li><li>Center in addressing these changes.</li><li>Facilitate external communication of customer requests including Safety Data Sheets, labels and various regulatory questions via Customer Inquiry&nbsp;</li><li>Management system and business/ technology partners.</li><li>Engage PSRA colleagues in Europe and the United States. Share the latest regulatory trends with regional business units and follow up as needed.</li></ul> Project management:&nbsp; <ul><li>Lead/facilitate business growth &amp; advocacy plans with stakeholders, as appropriate.&nbsp;</li></ul> Advocacy:&nbsp;<ul><li>Network with key government agencies and trade associations as representative.</li><li>Monitor and lobby for new/upcoming legislation and/or regulations</li></ul> Requirements : <ul><li>Bachelors or Masters degree in chemistry, biology, or a relevant technical field</li><li>A minimum of 5 years’ experience in PSRA</li><li>Experience in product stewardship and/or project management is preferred</li><li>Association or government agency background is a plus</li></ul>

Responsibilities :&nbsp;Profitable Delivery of the AOP through sales:&nbsp;<ul><li>Sets Sales priorities with Promo Calendar, manage category risks and opportunities in coordination with BDM.</li><li>Work with sales (challenge, provide input &amp; support) on bottom-up planning of country, category (base and innovations), customer; 4-12 months volume forecast responsibility.</li><li>Financial KPI tracking to deliver both topline and bottom line for focus categories and NPDs.</li><li>Focus category volume calls, understand performance drivers and work with sales to address needs.</li><li>Regularly reviews the market performance by channel (Foodservice and retail), by area, by category, by SKU through internal and external data and recommends appropriate intervention to address opportunities identified by closely working with Distributor Sales Teams.</li></ul>&nbsp;Delivery of Commercial Effectiveness Plans:&nbsp;Retail Channel:&nbsp;<ul><li>Owner of Trade promotional strategy &amp; mechanisms, evaluations and impact on category and commercial metrics to ensure continuous improvement.</li><li>Owner of Perfect Store strategy and execution (e.g., category-in-channel assortment, planogram, pricing recommendations, activations – displays, sampling); co-manage the execution with Distributor Trade Marketing team.</li><li>Co-develop Pricing and Assortment strategies with Regional Group Product Managers to suit local demand/needs.</li><li>Responsible for trade promo and distribution expansion volume uplift recommendation aligned with BDM and Distributor team.</li><li>Co-manage Trade ZBB investments including D&amp;A and assortment change with Country Manager</li><li>Work closely with Regional Marketing Team and build the commercial plan for brand campaigns and NPDs; leads the generation of country, customer tailored execution.</li><li>Responsible for translating the regional category, product &amp; brand strategies into localized promotional strategies.</li></ul>&nbsp;Foodservice Channel:&nbsp;<ul><li>Execute in-store offtake marketing programs &amp; customer-related projects in strategic FS Channels (QSR, FSR, HOTELS) aligned with Regional Foodservice Team key strategic directions.</li><li>Lead the localization, production, and deployment of POSM/trade merchandise in strategic channels – QSR, FSR, Hotels.</li><li>Responsible for localizing regional Foodservice trends and insights and produce customized selling stories for FS retailers, Distributor and Sub-Distributors.</li><li>Lead the overall pre and post-evaluation of local market Foodservice programs, campaigns, activations per key customer.</li><li>Co-lead the development of ideation sessions with Commercial Chef to support future launches.</li></ul>&nbsp;Country/market Strategy:&nbsp;<ul><li>Lead the development and execution of category and channel strategy, distribution targets, and assortment.</li><li>Overall responsible for local market intel (customer/retailer – Foodservice and Retail, category, competitors)</li><li>Set out external customer rationale (Selling Story) for promotional strategies based on category, customer, consumer insights (Triple Win framework) for both FS and Retail channels.</li><li>Ensures the strategy deployment for the price and assortment positioning.</li><li>eCommerce strategy and execution – co-build channel programs with BDMs (Foodservice and Retail) and campaigns with Regional Marketing team. Support BDM in eCommerce operations.</li><li>Owner of country activity calendar, covering NPDs/ portfolio, ATL (lead by Group Product Manager) and BTL in both retail &amp; food service.</li></ul>&nbsp;Key Outputs: <ul><li>Internal alignment with sales / talk daily with the Distributor Sales Teams</li><li>Innovation: define distribution strategy and customer target setting; localization of selling story and activation, co-build volume plan with BDM based on realistic assumptions.</li><li>Trade Promo ownership and governance (ensuring on time and in full execution) to achieve value market share targets.</li><li>Forecast validation – 4 months up to 1 year plan – commercial plan.</li><li>Retail channel pricing execution per customer.</li><li>Align channel strategy with sales and supply chain.</li><li>AOP main categories’ and focus NPDs’ P&amp;L delivery</li><li>Promo post evaluation – responsible and accountable.</li><li>Country Activity Calendar: including KPI tracking and follow up</li></ul> Requirements:&nbsp;<ul><li>Bachelor’s degree with Minimum 3 years of Trade marketing experience in General Trade.</li><li>Focus on country, distributor, category, channel strategy/tactics including assortment mix management, BTL tactics, L&amp;L tactics, translating and aligned with SSEA &amp; HK strategy and direction.</li></ul>

Responsibilities:&nbsp; Profitable Delivery of the Annual Operating Plan (AOP) through sales:&nbsp; <ul><li>Sets Sales priorities with Promo Calendar, manage category risks and opportunities in coordination with BDM.</li><li>Work with sales (challenge, provide input &amp; support) on bottom-up planning of country, category (base and innovations), customer; 4-12 months volume forecast responsibility.&nbsp;</li><li>Financial KPI tracking to deliver both topline and bottom line for focus categories and NPDs.&nbsp;</li><li>Focus category volume calls, understand performance drivers and work with sales to address needs.&nbsp;</li><li>Regularly reviews the market performance by channel (Foodservice and retail), by area, by category, by SKU through internal and external data and recommends appropriate intervention to address opportunities identified by closely&nbsp;</li><li>working with KHC &amp; Distributor Sales Teams.&nbsp;</li></ul> Delivery of Commercial Effectiveness Plans:&nbsp; Retail Channel:&nbsp; <ul><li>Owner of Trade promotional strategy &amp; mechanisms, evaluations and impact on category and commercial metrics to ensure continuous improvement.</li><li>Owner of Perfect Store strategy and execution (e.g., category-in-channel assortment, planogram, pricing recommendations, activations – displays, sampling);&nbsp;</li><li>co-manage the execution with Distributor Trade Marketing team.&nbsp;</li><li>Co-develop Pricing and Assortment strategies with Regional Group Product Managers to suit local demand/needs.&nbsp;</li><li>Responsible for trade promo and distribution expansion volume uplift recommendation aligned with BDM and Distributor team.&nbsp;</li><li>Co-manage Trade ZBB investments including D&amp;A and assortment change with Country Manager&nbsp;</li><li>Work closely with Regional Marketing Team and build the commercial plan for brand campaigns and NPDs; leads the generation of country, customer tailored execution.&nbsp;</li><li>Responsible for translating the regional category, product &amp; brand strategies into localized promotional strategies.</li></ul> Foodservice Channel:&nbsp; <ul><li>Execute in-store offtake marketing programs &amp; customer-related projects in strategic FS Channels (QSR, FSR, HOTELS) aligned with Regional Foodservice Team key strategic directions.&nbsp;</li><li>Lead the localization, production, and deployment of POSM/trade merchandise in strategic channels – QSR,FSR, Hotels.&nbsp;</li><li>Responsible for localizing regional Foodservice trends and insights and produce customized selling stories for FS retailers, Distributor and Sub-Distributors.&nbsp;</li><li>Lead the overall pre- and post-evaluation of local market Foodservice programs, campaigns, activations per key customer.&nbsp;</li><li>Co-lead the development of ideation sessions with Commercial Chef to support future launches.&nbsp;</li></ul> Country/market Strategy: <ul><li>Lead the development and execution of category and channel strategy, distribution targets, and assortment.</li><li>Overall responsible for local market intel (customer/retailer – Foodservice and Retail, category, competitors)&nbsp;</li><li>Set out external customer rationale (Selling Story) for promotional strategies based on category, customer, consumer insights (Triple Win framework) for both FS and Retail channels.&nbsp;</li><li>Ensures the strategy deployment for the price and assortment positioning.&nbsp;</li><li>eCommerce strategy and execution – co-build channel programs with BDMs (Foodservice and Retail) and campaigns with Regional Marketing team. Support BDM in eCommerce operations.&nbsp;</li><li>Owner of country activity calendar, covering NPDs/ portfolio, ATL (lead by Group Product Manager) and BTL in both retail &amp; food service.&nbsp;</li></ul> Requirements: <ul><li>Education Background: Business Management or Related Education Background</li><li>Education Level: Bachelor’s degree or above</li><li>Working Experience: 3 -5 Years Experience</li></ul> Technical Skills: <ul><li>Strong commercial and financial acumen and good in improving profitability and trade spending effectiveness and efficiency</li><li>Experience in working with channel partners with proven record in creating and executing revenue generating programs / initiatives</li><li>Dynamic, good interpersonal and people management skills as well as excellent business presentation skills.</li><li>Strong skills in Microsoft Office is assumed</li></ul> Personality/ Attitude: <ul><li>Passionate, positive and enthusiastic mindset</li><li>Dynamic, good interpersonal and people management skills as well as excellent business presentation skills</li></ul>

Responsibilities: <ul><li>Works with little or no supervision on projects of moderate to high complexity and independently on projects of low to moderate complexity.</li><li>Serves as liaison between our Business Development, Development and Quality Assurance teams.</li><li>Serves as the primary technical contact with carrier partners and certification teams.</li><li>Contributes to the identification of solutions, elicitation and development of business and functional requirements that meet the needs of the business in a date driven business and application development environment.</li></ul> Requirements: <ul><li>Minimum 7 + years in Business Requirement Gathering/Product Design</li><li>Experience in Business Requirement Gathering/Product Design</li><li>Worked extensively in conversion of Business to Technical Specifications</li><li>Showcased Strong Analytics experience&nbsp;</li><li>Hands on experience in handling transition projects</li><li>Use-cases, IIBA (or similar), Enterprise Architect</li><li>IIBA CBAP (Certified Business Analysis Professional)</li><li>Logistics Domain Knowledge</li><li>International Trade Knowledge</li><li>Having Product Owner Experience is add on benefit</li><li>Highly experienced in Requirements elicitation and documentation analysis</li><li>Hands-on experience with Software Development tools and ability to perform some scripting tasks</li><li>Knowledge of Microsoft Office and other documentation tools</li><li>Bachelors Degree (or internationally comparable degree) in Computer Science or related field - Preferred</li><li>Experience with Carrier business rules and industry standards – Preferred</li></ul>

Responsibilities: <ul><li>To assist and support Finance Head / Country Head on budget preparation, financial forecasts, business improvement plans (NWC, COGS savings), new product launch, marketing spend and facilitate fact-based decision making.&nbsp;</li><li>Working with Functional Heads/Head Office on budgets, estimates, monthly reports, track variances, costing, pricing analysis to meet customer requirements.&nbsp;</li><li>Process Owner for budget, forecasts, monthly reporting and working closely with all levels and functions in the organization.&nbsp;</li><li>Support and cascade top and bottom-line targets in line with Strategic plan.&nbsp;</li><li>Ensure effective internal policies and controls are in place within Business.&nbsp;</li><li>Ensure compliance with all policies and procedures, business risks are properly covered in line with company policies, protect company assets and image.&nbsp;</li><li>Responsible for Capital Appropriation Requests. (CAR)&nbsp;</li><li>Ensure monthly high-quality MIS for local &amp; HQ&nbsp;</li><li>Interface with KNAV for audits &amp; Equant &amp; Com 3</li><li>Inter Company workings and Transfer Price work.</li><li>Salary Tax Computation</li></ul> Requirements: Essential Skills and Qualification. <ul><li>Qualified Chartered Accountant.</li><li>Hard worker with good market knowledge&nbsp;</li><li>Self-starter with Initiative and Result Oriented Leader</li><li>Positive Attitude</li><li>Good Communication &amp;Good Documentation skills&nbsp;</li><li>Good Analytical &amp; Interpersonal Skills&nbsp;</li><li>Committed &amp; Ambitious Person who would be ready to take challenging responsibilities</li><li>Minimum 2-3 years experience in Pharma , FMCG, or any manufacturing background&nbsp;</li></ul>

About the ClientOur client is the worlds smartest product discovery platform that allows retailers to increase revenue, save time and improve product performance. To further drive upon our success, we are looking for a dynamic, results-driven Account Executive to join our growing Sales team to achieve the following (YOUR) Goals:Impress our current and new business accounts, build relationships in a specific territory and bring the revenues up. You hunt to achieve set targets while maintaining a long term view for sustainable growth. You work with marketing, product and other global teams to build on the foundation and references already in place.&#10;&#10; RESPONSIBILITIES&#10;&#10; &#183; Make a great first impression on our prospects and customers by providing them with an excellent experience&#183; Own the relationship with the right Prospect and Customer stakeholders and develop credibility as an industry thought leader and trusted partner&#183; Define and prioritise accounts target list and manage entire sales cycle from prospecting to proposal, proof of concept and closure&#183; Collaborate with prospects and customers to understand business challenges, solution requirements and position Visenze as a Strategic Partner, whilst delivering awe-inspiring product demos, providing insightful answers and structuring creative solutions together with other teams that meet their needs&#183; Collaborate with strategic channel partners in e-commerce and retail sectors to drive adoption of ViSenze products and solutions&#183; Evangelize our product and solutions offerings as strategic priorities for retail and e-commerce customers&#183; Collaborate with internal performance marketing, sales operations, finance, legal and product owner stakeholders to drive regional success in an efficient manner&#183; Stay on top of the industry knowledge and trends to build your expertise&#10;&#10; REQUIREMENTS&#10;&#10; &#183; 5+ years of professional experience in B2B Software sales in retail vertical and carrying revenue quota&#183; Proven track record of building strong relationships with senior executives and managers&#183; Discipline in managing and formalising your sales activities at each stage of the sales cycle&#183; Strategic thinker who loves to understand the real drivers behind customer buying decisions and can design proposals and deal structures that address those immediate needs and aspirational desires&#183; Excellent Communication and presentation skills&#183; Fast and keen learner&#183; Resourceful with a sense of ownership&#183; Has a drive for results&#183; Experience of using sales tool (i.e. HubSpot, LinkedIn, ZoomInfo, Lusha) is a plus&#183; Experience of using proven sales methodologies (i.e. Challenger Sales, TAS, Sandler or similar) is a plus&#183; Strong understanding of retail operations or e-commerce business is a plus&#183; Focused and self organised to work remotely&#183; Bachelors Degree in Business or related discipline

Responsibilities: Project Planning <ul><li>Lead the planning and scheduling of project timelines, by establishing project scope, schedule, milestones, and expected deliverables, while also highlighting and tracking project interdependencies across teams</li><li>Work with key project leads and stakeholders to understand and capture all key activities, deliverables, milestones, inter-dependencies and critical constraints or competing efforts</li><li>Assist the Product Owner with backlog maintenance</li><li>Ensure cross-team coordination and liaise between all disciplines of the team</li><li>Maintain relevant metrics helping the team see how they are doing</li><li>Drive projects from both a tactical and strategic perspective, and work with other Project Managers to manage interdependencies (ownership of inter-dependencies between teams)</li><li>Resource planning and allocation, while also clearly identifying team resources and allocation</li><li>Define a communication strategy between project stakeholders / project streams, while setting up project governance and instances</li><li>Define and indicate applicable procedures (issue management, risk management, escalation management, deliverables acceptance…)</li><li>Understand, communicate and share across the team applicable quality procedures and quality acceptance to support and contributing to the product Quality Assurance</li><li>Work within the defined program and project management methodologies/frameworks</li></ul> Project Execution Management <ul><li>Ensure commitment to the project from team members or stakeholders, while organizing and holding project meetings from initial planning, through execution and to final deployment</li><li>Monitor and track project work-stream progress against approved plans, while maintaining up-to-date schedules</li><li>Coordinate, summarize and ensure the quality of issued deliverables</li><li>Advise on possible modifications of objectives, completion constraints or changes</li><li>Analyze and manage project work-stream risks and issues, while implementing risk management plan(s).&nbsp;If necessary, escalate project issues when appropriate</li><li>Managing project administration, including all documentation</li><li>Reporting regularly to senior management</li><li>Project evaluations and results measurement</li><li>Analyze product data relevant to the project execution and provide the analysis to stakeholders and drive next steps</li></ul> Project Closing <ul><li>Close the project and related work-streams and submit final deliverables with a formal handover to the Program team.&nbsp;When necessary, conduct retrospectives.</li><li>Knowledge Management and Reporting</li><li>Overall help to create and promote the organizational culture of project management by acting as an advocate for best practices.</li><li>Ensure the circulation and distribution of information regarding the overall project</li><li>Mediate in the event of any differences between the project team and other stakeholders</li><li>Use best practice project management tooling to track performance and schedule adherence</li><li>Keep the stakeholders updated on milestones and evolution through regular project status reports</li><li>Work with other project managers and area managers to manage project interdependencies</li></ul> Requirements: Overall a Technical Project Manager is passionate about proactively evolving products and services, while motivating others to adopt new ideas and emabrace continuous improvements.&nbsp;Some essential skills and experience will include: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field&nbsp;</li><li>A minimum of 3-5 years of Project Management experience</li><li>Experience working as a software engineer or equivalent technical role</li><li>Comprehensive understanding of the Software Development Life Cycle SDLC</li><li>Knowledge of AGILE principles and methodologies</li><li>Exposure to software testing</li><li>Commitment to teamwork and ability to operate in a matrix management environment</li><li>Strong background in analytical and organizational skills, with exceptional time management capabilities to manage multiple tasks simultaneously</li><li>Impeccable communicate skills to effectively communicate and influence stakeholders (technical and non-technical staff) via multiple channels (verbal, written, etc.)</li><li>Ability to prioritise work and determine the critical path</li><li>Familiarity with Key Agile Scrum tools including Jira/Rally/Confluence or similar&nbsp;</li></ul>

Role Description:&nbsp; <ul><li>Be a part of a revolutionary change</li><li>At our client, we’ve chosen to do something incredible.</li><li>We’re totally transforming our business and building our future on one clear purpose – to deliver a smoke-free future.</li><li>With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.&nbsp;</li><li>If you’re a forecaster and forward-thinker, you can make a huge impact, creating training strategies across all markets.</li><li>But, here, your innovation will do more than just improving sales. </li><li>You’re not persuading someone to savings account or try a new drinks brand.&nbsp;</li></ul> Responsibilities: <ul><li>Responsible for SFP CSC audiences (Inbound, Outbound, Hypercare, Virtual Coaches, Leads Management).</li><li>In charge of deploying the defined &amp; designed content through the selected methodologies considering the efficiency &amp; effectiveness measurements.</li><li>Strongly support the channel owners by closely follow up on the business and operational KPIs of each audience, to detect and raise any training need and ensure as well its deployment &amp; impact.</li><li>Know &amp; track your audiences. Understand the profile &amp; learning journey of your audiences. They all will have different pain &amp; gain points.</li><li>Identify them &amp; escalate them to the COD Team.</li><li>Co-define KPIs. Work together with Knowledge Managers the traceable KPIs (effectiveness) that will be monitored during &amp; after the deployment.</li><li>Work together with channel owner to define business KPIs impacted through the trainings deployment.&nbsp;</li><li>Know your subjects. Become an expert on the themes that your audiences should know.</li><li>You should be able to act as a consultant or identify the source of the unknown information in a very short period of time.</li><li>Coordinate the deployment. Depending on the content, the audience &amp; the methodology ensure a flawless deployment. Align with the audience owner.</li><li>Consider the 3rd party regulations.</li><li>Validate the deployment. Work with the audiences owners &amp; 3rd party to develop a way to validate / evaluate that the knowledge is being well learned &amp; applied.</li><li>Participation Tracking. Should be able to track the training compliance of each member of the audiences &amp; push to have it as expected.</li><li>Guarantee there is a chance to fulfill them due to permitted absences. Periodically report to audiences supervisors.</li><li>Continuous Feedback. Provide continuous feedback to each audience as needed, as well as to their supervisor. Go back to COD staff members with on-time comments about the knowledge handled, as well as the deployment methodologies.</li><li>Be able to give comments on efficiency &amp; effectiveness KPIs of each training event.</li><li>Collaborate in digitalizing audiences.&nbsp;</li><li>With Community Manager role in FUSE/WCOA support the team on the audiences management ensuring each audience is well classified and has the correct LP according to the channel needs.&nbsp;</li></ul> Requirements: <ul><li>Commercial background &amp; knows how an FMCG works in the market</li><li>Training abilities</li><li>Knows how to build plans based on identified opportunities</li><li>Can get results through others</li><li>Training to audiences through others</li><li>Measure deployed knowledge and impact on business KPIs</li><li>Knowing about everything (deep understanding on audiences BAU)</li><li>Tracking of 3rd party audiences</li></ul> What We Offer: <ul><li>Our success depends on our talented employees who come to work here every single day with a sense of purpose and an appetite for progress.</li><li>Join our client and you too can:</li><li>Seize the freedom to define your future and ours. We’ll empower you to take risks, experiment and explore.</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.</li><li>Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.</li><li>Take pride in delivering our promise to society: to deliver a smoke-free future.</li></ul>

Overview: <ul><li>Reporting to the General Manager for the unit, the Manager, Ops, Customer Service is responsible for supporting the operational unit with meeting customer requirements and needs.&nbsp;</li><li>This position will act as a liaison between the airline customer and the operational unit.</li></ul> Responsibilities:&nbsp; <ul><li>Agrees on performance expectations with the commercial team and works with GM/Unit staff to deliver against these expectations&nbsp;</li><li>Approves (w/GM consent) specialty orders, uplifts, and responsible for invoice accuracy and timelines.&nbsp;</li><li>Works closely with the production team in order to maintain a continuous knowledge of current specifications and customer expectations through routine audits.&nbsp;&nbsp;</li><li>Ensures supply chain/purchasing has current up to date data and support purchasing requirements.&nbsp;</li><li>Ensures that all processes and procedures related to specific flights are completed, quality standards are met, and additional revenue opportunities documented on invoice.&nbsp;&nbsp;</li><li>Communicates the customer goals and represents the customer interests to the local GGI team.&nbsp;&nbsp;</li><li>Strong understanding of unit capabilities and services, and effectively communicates all offerings to the client w/GM approval.&nbsp;&nbsp;</li><li>Reports to the GM and or Account Director, providing regular input on all account activity, including service status and call reports on a weekly basis.&nbsp;&nbsp;</li><li>Provides coordination between customer and GGI on special events such as Menu Presentation (scheduling, transportation, security, specs available, tent cards, tasting equipment, unit tours, beverages, etc.).&nbsp;</li><li>Owner of T-minus schedule to facilitate changes and bringing all departments together for success.&nbsp;</li><li>Maintains a professional appearance at all times. Treats the customer with dignity and respect.&nbsp;</li></ul>&nbsp;Internal &amp; External Communication: <ul><li>Daily reconciliation of delays and communications need activities as required.&nbsp;</li><li>Communicates daily to the GG operations team of any spec changes, performance issues, call backs, inspections, etc from previous day. Drives root cause analysis.&nbsp;&nbsp;</li><li>Weekly recaps of delays vs. targets, FAC’s, and Update with customer on weekly basis and local station management. SR (Shared Responsibility)&nbsp;</li><li>Ensures that customer issues are dealt with in an efficient manner, informing the General Manager and Commercial leader (PAM. Local Director) of any problems that may arise.&nbsp;&nbsp;</li><li>Weekly inventory status checks. SR&nbsp;&nbsp;</li><li>Provides regular two-way communication between the client and local GGI, to provide strong team representation and set proper client expectations.&nbsp;&nbsp;</li></ul> Inventory Management: <ul><li>Ensures customer inventory sheet to be current and up to date par levels.&nbsp;</li><li>Manages inventory process taken accurately and on time. Results reviewed before submission to the customer. Communicate to the customer when par levels need to change. SR&nbsp;</li><li>Provides customer feedback to help customer reduce costs through inventory management.&nbsp;</li><li>Warehouse space, issue here is to not be a warehouse for obsolete or excessive inventory. SR&nbsp;</li><li>Ensures that Customs requirements, GGI Bonded policy and local Agriculture (compliance agreement) are implemented. SR&nbsp;</li></ul> Quality: <ul><li>Assists internal department on quality/compliance through weekly specification checks and audits (chef tables, packing diagrams, CCP’s, VSIE process, safety).&nbsp;&nbsp;</li><li>Compares FACs against goals.&nbsp;&nbsp;</li><li>Ownership of CSI and drives the process as outlined in GG policy and procedures.&nbsp;</li></ul> Cost Management: <ul><li>Conducts weekly documented billing checks to ensure items billed.&nbsp;</li><li>Reviews monthly service order to ensure all service items captured and aligned with CXP and Sales force.&nbsp;</li></ul> Targets: <ul><li>Manages to a customer-specific set of KPI’s – reports on this performance to the commercial team, agrees performance targets to these KPI’s (e.g., delays, complaints, audit results) with Commercial VP and GM&nbsp;</li><li>Annual (or quarterly) customer feedback survey on each aspect of the role – communication, inventory management, Quality cost management/invoice accuracy, and customer service orientation (does the customer view this role as representing their interests in the unit) SR&nbsp;</li></ul>&nbsp;Requirements: Education:&nbsp; <ul><li>High School Diploma or GED required&nbsp;&nbsp;</li><li>Associates degree or degree from a 4 year university or college is preferred&nbsp;</li></ul>&nbsp;Work Experience:&nbsp; <ul><li>Proven Account Management skills required in order to create, maintain, and enhance customer relationships&nbsp;&nbsp;</li><li>Minimum of 3 years of account/project management experience.&nbsp;&nbsp;</li></ul>&nbsp;Technical Skills: (Certification, Licenses and Registration)&nbsp; <ul><li>Extremely detail oriented&nbsp;&nbsp;</li><li>Technical and analytical competence (understands software, hardware, networks, etc.)&nbsp;</li><li>Motivated, goal oriented, and persistent&nbsp;&nbsp;</li><li>High level of initiative and works well in a fast paced, team environment&nbsp;</li><li>Handles stressful situations and deadline pressures well&nbsp;&nbsp;</li><li>Plans and carries out responsibilities with minimal direction&nbsp;&nbsp;</li></ul> Full knowledge of any customer specific requirements in Service Agreement and delivers as listed below:&nbsp; <ul><li>Full knowledge of IFX system; Owner of change notice distribution list; understands the unit performance grading system; ensures the AC Damage reporting process is followed; full knowledge of Delta build tool.&nbsp;&nbsp;</li></ul> <ul><li>Full knowledge of Unimatic (aircraft operation); Full knowledge of IBSOPS (meal board location); Ensures PSS (passenger counts) is used for forecasting;</li><li>Ensures AirServ/AirVision is used for flight finalization; Ensures Sky Net is used for packaging/general requirements; Full knowledge on the use of Igaps (real flight info)&nbsp;</li></ul> <ul><li>Understands AA evaluation and evaluation definitions; Full knowledge of AMOS &amp; Sabre systems; Ensures food/equipment inventories in AirVision; Ensures equipment distribution is updated in AirVision; Ensures monthly IUR is documented in AirVision; understands the PMP process.&nbsp;&nbsp;</li></ul> <ul><li>Knowledgeable/Ensures BA IFX tools are used in operation; Maintains chronological telex and bulletin information; Analysis TCS and BBSC sheets for BA performance;</li><li>Full knowledge of AirServe and train staff on the use; Owner of TP006 accuracy for each scheduled change&nbsp;</li></ul> <ul><li>Take weekly photos of menu items and submit them to ; Monthly review of TP006 and distribute the flight information; Must have full knowledge of Skylogistix; Must have full working knowledge of AirServ.&nbsp;&nbsp;</li></ul>&nbsp;Language / Communication Skills:&nbsp; <ul><li>Excellent written and oral communication skills&nbsp;&nbsp;</li><li>Bilingual is a plus.&nbsp;&nbsp;</li></ul>

Skills

Industry

Location

Jobtitle

199 product owner Jobs found

Digital Product Owner (Commercial Systems Lead)

Product Stewardship Specialist

Trade Marketing - GT

Trade Marketing

Senior Business Analyst

Executive Assistant Manager - Finance

Sales Account Executive

Technical Program Manager - Software Engineering

Sales Trainer – COD Coordinator

Customer Service Manager

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

Skills

Industry

Location

Jobtitle

199 product owner Jobs found

Digital Product Owner (Commercial Systems Lead)

Product Stewardship Specialist

Trade Marketing - GT

Trade Marketing

Senior Business Analyst

Executive Assistant Manager - Finance

Sales Account Executive

Technical Program Manager - Software Engineering

Sales Trainer – COD Coordinator

Customer Service Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

JOBS BY FUNCTION

JOBS BY INDUSTRY

JOBS BY LOCATIONS

MODEL JOBS

JOBS BY CITY

WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.