Commercial Operations Specialist

Manager - Marketing - Retail

VP, Senior Data Engineering Manager

Manager I - R&D Product Development Engineering

Regional Manager – South India

AI Analytics and Visualization Engineer

Sales Manager

VDI & Endpoint Lead Engineer (AVP)

Customer Service Representative

Role Description: <ul><li>The Jobholder is responsible for the overall management of Turkey supplier base within assigned raw and packaging material categories.</li><li>She/he will be ensuring excellent execution of the Global / Regional Category strategy and lead the COGs saving projects.</li><li>The job holder will handle the day-to day management of her/his materials supply base including supplier performance.</li><li>She/he is responsible for ensuring that materials for the factories are delivered as per the established KPIs by the relevant internal stakeholders.</li></ul> Responsibilities: Maximize value for money <ul><li>Establish procurement strategies for raw pack materials in line with global/regional category teams.</li><li>Lead the development and execution of Cost of Goods Sold (COGS) initiatives and specification changes in coordination with the relevant stakeholders.</li><li>Own Resilience program in Turkey in collaboration with SQA &amp; R&amp;D driving dual sourcing target.</li><li>Negotiate and challenge suppliers quality, price (where appropriate, non-regional/global category materials), service, lead times, minimum order quantities &amp; payment terms to get the best value for every dollar spent.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide local management of Purchase Price Variance (PPV) and buying performance metrics.</li></ul> Optimize and protect the supply chain <ul><li>Contribute to World-class management of Working Capital through Day Raws and Packs Outstanding (DRPO) initiatives (e.g. stock reductions).</li><li>Manage the contracting process including request for quotation (RFQs) &amp; tenders (where appropriate, non-regional/global category materials) and contract creation &amp; PO issuance (samples) in line with the policies and procedures.</li><li>Manage Mars Intellectual Property with the support of the regional IP Commercial representatives, using the appropriate Confidentiality agreements and supply contracts to ensure is protected. Ensure responsible and continuous supply.</li><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li><li>Provide necessary support to internal stakeholders in ensuring supply continuity, supplier issues, non-conformance, managing stocks and pipelines. o Ensure zero runouts due to materials availability.</li><li>Support SQA in developing supplier performance scorecards and provide commercial leadership for the proactive measurement of supplier performance (Supplier compliance scorecards).</li><li>Manage &amp; develop day to day relationship with suppliers and provide commercial leadership to resolve disputes, supplier issues and non-conformance when site internal stakeholders are unable to during the contractual period.</li><li>Monitor commodity trends periodically and provide local expertise and market intelligence for the global category teams to anticipate future risks/opportunities</li><li>Provide support to sustainability initiatives (local/regional/global) to ensure compliance to targets in relation to materials.</li><li>Work closely with internal stakeholders &amp; suppliers to ensure the right specifications are purchased.</li><li>Responsible for the requisition-to-pay process for the assigned scope of purchases and ensures that demands are met.</li></ul> Leverage External Capabilities <ul><li>Provide local expertise and market intelligence for the global category teams.</li><li>Provide Commercial leadership for new supplier introductions and approvals.</li></ul> Requirements: <ul><li>Bachelors degree - 1-3 years of Commercial/Purchasing experience preferably in the Fast-Moving Consumer Goods (FMCG) field - Fluent in English.</li><li>Preferably knowledge of SAP MM Modul Advanced user of MS Office applications especially Excel</li></ul>

Responsibilities: <ul><li>Support Senior Manager in developing annual marketing strategies and mall-level plans.</li><li>Assist with market positioning, competitive analysis, and customer segmentation.</li><li>Align with internal business units on marketing direction.</li><li>Assist in delivering annual integrated 360° campaigns.</li><li>Coordinate with Strategy and Leasing teams.</li><li>Implement strategies to enhance customer loyalty and revenue.</li><li>Prepare campaign briefs and scopes of work.</li><li>Manage execution of approved campaigns.</li><li>Identify partnership opportunities</li><li>Support development of event concepts and activations.</li><li>Coordinate with operations, mall teams, and agencies for event execution.</li><li>Ensure branding and setup consistency.</li><li>Oversee preparation of marketing collateral.</li><li>Support in securing authority approvals.</li><li>Assist in evaluating sponsorships.</li><li>Ensure events are promoted across all channels.</li></ul> Requirements: <ul><li>Bachelor’s degree required; Master’s preferred</li><li>Experience:-5–7 years marketing experience, ideally GCC.</li><li>Experience in mall marketing, PR, events, digital, or agencies.</li><li>Strong understanding of multi-channel marketing.</li><li>Knowledge of digital tools and analytics.</li><li>Strong creative and project management skills.</li><li>Strong communication skills.</li></ul>

Responsibilities: <ul><li>Provide vision, leadership, and strategic direction for data engineers to deliver modern, high-quality data pipelines, models, and products, while fostering</li><li>innovation and new approaches to solving enterprise technical challenges.</li><li>Lead cloud data transformation and migration initiatives, helping define target-state cloud data engineering standards while ensuring solutions are resilient, scalable, high-performing, cost-optimized, and secure.</li><li>Drive data engineering excellence through AI adoption, automation, reusable frameworks, pipeline standardization, testing automation, and continuous</li><li>improvement to reduce complexity, increase consistency, and accelerate delivery.</li><li>Establish and advance best practices for data ingestion, transformation, standardization, productization, data quality, metadata management, lineage,</li><li>observability, orchestration, automated deployment, data protection, and secure data consumption.</li><li>Oversee the development of best-in-class data models and testing practices that are aligned to business objectives and enable trusted, consistent, secure, and easily usable data across the enterprise.</li><li>Partner with company leaders, the Data Office, Supervisory Affairs, Risk &amp; Compliance, other process owners, and other Technology and Business</li><li>stakeholders to ensure strategic data solutions sufficiently mitigate risk, strengthen controls, and respond to regulatory expectations.</li><li>Champion agile delivery with the Office of Agile and cross-functional teams using SAFe methods, managing execution across multiple priorities, projects, and release trains while proactively addressing dependencies, risks, and issues.</li><li>Develop, coach, and retain a high-performing team through skill development, career growth, inclusive leadership, succession planning, and ongoing focus on</li><li>team effectiveness.</li><li>Perform other duties and/or special projects as assigned.</li></ul> Requirements: <ul><li>Bachelors Degree and a minimum of 12 years of IT experience, OR in lieu of a Degree minimum of 14 years of experience in an IT environment</li><li>Minimum of 5 years of data engineering experience leveraging public cloud capabilities.</li><li>Minimum of 7 years of experience in a large complex organization</li><li>Minimum of 9 years of Demonstrated experience leading data engineering delivery for enterprise-scale data platforms, pipelines, data models, or analytic products.</li><li>Ability to communicate complex technical concepts clearly to business, technology, risk, and executive stakeholders</li></ul>

Role Description: <ul><li>Automotive Industry offers products for vehicle electrification systems like chassis systems, convenience applications, driver information, infotainment solutions, miniaturization solutions, motor and powertrain applications etc.&nbsp;</li><li>The client Automotive BU is focused on developing new and improved vehicle architecture approaches to efficiently address these challenges in Connectivity from power to propulsion and safety.&nbsp;</li><li>The Manager R&amp;D Product development contributes to the development of organizational strategy and supports in implementation of operational plans.</li><li>Being part of Product development team responsible to develop for new products and sustenance of existing product lines of Automotive business unit of client.</li><li>This position drives development of PCB connectors for automotive applications including Board to Board, Wire to Board and Flex to Board connectors.</li></ul> Responsibilities: <ul><li>Managing experienced professional and/or supervisors who exercise independence in their assignments and providing them with the required guidance and also be a strong technical contributor.</li><li>Providing strategic leadership to foster growth of the business.</li><li>Interacting and cooperating with multiple organizational levels to meet schedule and technical expectations.</li><li>Administrating schedules and ensuring performance requirements.</li><li>Providing knowledge of engineering tools such as Creo, etc. and product domain expertise in multiple projects.</li><li>Assist Inside Device Connectivity (InDeCo) engineering teams with New Product Developments across a range of projects and executing on cost optimization/reduction (VA/VE) opportunities for the business.</li><li>Preparing design verification test plans, Design &amp; Process FMEAs.</li><li>Successfully facilitate transfer and support of new product introduction (NPI) into high volume manufacturing.</li><li>Contributing to technical function initiatives across various initiatives.</li><li>Reverse Engineering and benchmarking of competitor products.</li><li>Support product environmental compliance and approvals for all new products and platforms as required by our customers.</li><li>Be a strong technical partner and provide support to Product management teams.</li><li>Attend/support customer meetings, technology days and site visits as required.</li></ul> Requirements: <ul><li>Master’s degree in mechanical engineering or equivalent is preferred with minimum 8 years of experience in related fields.</li><li>Mechanical or equivalent engineering Degree with minimum 10 years of related product development experience.&nbsp;</li><li>Experience with product design of PCB Connector such as Board to Board, Flex to Board, Wire to Board is essential.</li><li>Knowledge in product design of plastic, terminals (sheet metal), fine pitch connectors, rubber components.</li><li>Working knowledge of driving diversity and inclusion, customer/market focus, result orientation, managing multiple priorities, envisioning the future, coaching and developing people and collaborating across boundaries</li><li>Extensive experience executing plans in a disciplined way and in holding people accountable.</li><li>Organized, methodical and self-motivated individual.</li><li>A person with the ability to achieve goals and the highest standards of performance in a dynamic fast paced environment.</li><li>Attention to detail and on time delivery.</li><li>Excellent judgment, timely and high-quality decision-making skills.</li><li>Proven ability to execute engineering deliverables.</li><li>Strong customer service mindset and mentality of delivering quality products and services on time and within company cost and profitability objectives.</li><li>Fluent communication skills facilitate collaboration with own team, customers, internal business leaders and technology leaders to create value.</li><li>Individual must be self-motivated, have strong planning skills and be able to deal with and balance multiple competing priorities.</li></ul> Functional: Mandatory: <ul><li>Working knowledge of product development (Processes, Approaches, Tools and Techniques) &amp; Validation</li><li>Working knowledge of manufacturing processes like injection Mold, plating, assembly &amp; High-speed stamping</li><li>Working knowledge to apply Six Sigma / DFSS methodology to design, development, and delivery of technology products and process.</li><li>Working knowledge in use of CAD systems (CREO Part modeling &amp; Sheet Metal)</li><li>Interpretation of simulation results &amp; translating into product design</li><li>Working knowledge in Design for Manufacturability (DFM) &amp; FMEA&nbsp;</li><li>Proficient in Tolerance stack-up and GD&amp;T</li><li>Ability to generate design concepts and solve design problems&nbsp;</li><li>Working knowledge in prototyping methods</li><li>Working knowledge in Manufacturing process (Molding / Stamping / Plating)</li><li>Understanding of linear and non-linear analysis</li><li>Working knowledge of product life cycle.</li><li>Basic Knowledge in quality tools (8D, Why Why analysis, Fish bone….)</li><li>Awareness of recognition &amp; protection of IP (intellectual property) features</li><li>Basic knowledge of PPAP documentation.</li></ul> Preferred: <ul><li>Knowledge of customer application&nbsp;</li><li>Experience in development of automotive signal and power connectors.</li></ul> Department specific: <ul><li>Exposure to PCB Connector design</li><li>Ability to understand specifications for validation as per US CAR / LV 214 / Similar Specification</li><li>Knowledge about crimping technologies, Ultrasonic welding technologies, Laser welding technologies</li></ul>

Role Description: <ul><li>Responsible for sales and business development for Two-Wheeler (2W) OEM customers within clients Automotive Business Unit.</li><li>Drive key account growth, customer acquisition, and execution of Component Aggregate Manufacturer (CAM) and Harness Maker (HM) development strategies.&nbsp;</li></ul> Responsibilities:&nbsp; <ul><li>Drive revenue growth for assigned 2W OEM accounts across Karnataka &amp; Tamil Nadu Region</li><li>Develop and execute account strategies aligned with Automotive BU objectives</li><li>Maintain strong relationships with key stakeholders across OEMs including procurement, engineering, and program teams&nbsp;</li><li>Identify and develop new business opportunities with 2W OEMs and emerging EV players&nbsp;</li><li>Lead Component Aggregate Manufacturer (CAM) engagement activities including RFQs, pricing, negotiations, and contract closure&nbsp;</li><li>Collaborate with engineering and product teams for new product introductions and customization&nbsp;</li><li>Drive Harness Maker (HM) ecosystem development for increased wallet share&nbsp;</li><li>Track market trends, competitor activity, and customer strategy in 2W segment&nbsp;</li><li>Ensure accurate sales forecasting and pipeline management&nbsp;</li><li>Drive design-in activities and support project lifecycle from concept to SOP</li><li>Intensive travel &amp; expected to be at customer’s location (more than 75% working days) within Karnataka &amp; Tamil Nadu Region</li></ul> Key Performance Indicators (KPIs)&nbsp; <ul><li>Retention and growth of existing business across assigned accounts&nbsp;</li><li>Comprehensive competition mapping and strategic counter-planning&nbsp;</li><li>Deep understanding and effective promotion of our client portfolio&nbsp;</li><li>Driving new product development (NPD) aligned with customer needs&nbsp;</li><li>Achieve and exceed revenue growth targets year-on-year&nbsp;</li><li>Maintain healthy Accounts Receivable (AR) and ensure timely collections&nbsp;</li><li>Build and sustain a strong 5-year revenue pipeline&nbsp;</li><li>Identify, understand, and capitalize on future trends in the 2W (ICE &amp; EV) industry&nbsp;</li><li>Increase our client content per vehicle/platform&nbsp;</li><li>Coordinate with cross-functional teams (CFTs) to drive new project wins and execution&nbsp;</li><li>Strong understanding of 2W ICE and EV architectures to enable solution selling&nbsp;</li></ul> Requirements:&nbsp; Qualifications &amp; Experience&nbsp; <ul><li>Bachelor’s degree in Engineering (Mechanical/Electrical/Electronics preferred); MBA is a plus&nbsp;</li><li>5-10 years of experience in automotive sales/business development&nbsp;</li><li>Strong exposure to Two-Wheeler OEMs in India&nbsp;</li><li>Experience in connectors, wiring harness, or automotive components preferred&nbsp;</li><li>Proven track record in key account management and business growth&nbsp;</li></ul> Skills&nbsp; <ul><li>Strong negotiation and influencing skills&nbsp;</li><li>Excellent relationship management&nbsp;</li><li>Strategic thinking and execution&nbsp;</li><li>Technical understanding of automotive electrical/electronic systems&nbsp;</li><li>Strong communication and presentation skills&nbsp;</li></ul>

Role Description: <ul><li>The AI Analytics &amp; Value Realization Engineer is responsible for ensuring AI initiatives deliver measurable business value across ICT Engineering.</li><li>The role establishes value measurement frameworks, validates benefits, develops performance dashboards, and enables data-driven decision making across the AI portfolio. This position serves as the primary subject-matter expert for AI adoption measurement, business impact reporting, value realization tracking, and portfolio analytics</li></ul> Responsibilities: Value Definition &amp; Business Case Support <ul><li>Partner with AI Transformation Engineers during opportunity assessments.</li><li>Establish baseline metrics, value hypotheses, and expected business outcomes.</li><li>Define standardized measurement methodologies and evidence requirements for AI initiatives, distinguishing between forecast, validated, realized, and sustained business value.</li><li>Develop approaches for measuring engineering productivity and operational benefits, including time savings, cycle-time reduction, quality improvement, throughput, and adoption where direct financial measurement is not feasible.</li><li>Challenge assumptions and ensure value estimates are fact-based and measurable.</li></ul> Portfolio Measurement &amp; Reporting <ul><li>Develop and maintain AI portfolio dashboards and KPI reporting.</li><li>Track solution adoption, utilization, and business impact.</li><li>Collect and analyze deployment performance data.</li><li>Ensure consistent reporting across all AI initiatives.</li><li>Generate monthly reporting for ICT Engineering leadership, ICT AI leadership, and segment AI leadership.</li></ul> Value Realization &amp; Validation <ul><li>Validate achievement of project objectives and business benefits.</li><li>Monitor sustainability of realized benefits after deployment.</li><li>Identify underperforming initiatives and recommend corrective actions.</li><li>Support prioritization decisions using objective performance and value data.</li><li>Develop standardized value realization methodologies and reporting processes.</li><li>Design measurement approaches that compare pre- and post-deployment performance and provide credible evidence that observed improvements are attributable to deployed solutions.</li></ul> Advanced Analytics <ul><li>Perform portfolio analytics and trend analysis.</li><li>Support executive decision-making with actionable insights.</li><li>Maintain data quality and governance standards for AI program reporting.</li><li>Build Power BI dashboards and reporting solutions.</li></ul> Requirements: Experience &amp; Qualifications <ul><li>Bachelors degree in Engineering, Data Analytics, Business Analytics, Statistics, or related field.</li><li>Experience with analytics and visualization tools such as Power BI, including dashboard development, KPI reporting, and data analysis.</li><li>Strong analytical and quantitative problem-solving skills.</li><li>Experience developing and maintaining business metrics and measurement frameworks.</li><li>Experience establishing performance baselines and designing measurement approaches to evaluate the impact of implemented solutions.</li><li>Ability to translate complex data into actionable business insights.</li><li>Knowledge of engineering, technology, or transformation programs preferred.</li><li>Strong communication and executive presentation skills.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to drive profitable sales growth across Brazil for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role combines new business development, key account management, market development and strategic sales planning.</li><li>The successful candidate will be expected t identify white-space opportunities, establish relationships with new customers, develop existing accounts and build a sustainable commercial pipeline.</li><li>This is a highly autonomous commercial role requiring someone who can operate confidently in a technical B2B environment, build credibility with customers and translate market intelligence into revenue opportunities.</li></ul> Responsibilities: Sales &amp; Business Development <ul><li>Develop profitable sales growth across Brazil.</li><li>Identify and develop new business opportunities.</li><li>Prospect and target priority customers and markets.</li><li>Establish relationships with prospects and convert opportunities into orders.</li><li>Manage the full sales cycle from initial enquiry through qualification, negotiation and order completion.</li><li>Develop and maintain strong relationships with key accounts.</li><li>Identify opportunities to increase revenue, profitability and customer lifetime value.</li><li>Identify opportunities for new products and solutions.</li></ul> Market Development <ul><li>Develop and implement the regional sales plan.</li><li>Identify underpenetrated markets, customer segments and white-space opportunities.</li><li>Conduct market segmentation and customer prioritisation.</li><li>Monitor market trends, competitor activity and pricing.</li><li>Develop customer and market intelligence to support commercial decision-making.</li><li>Identify opportunities to improve profitability, service and market penetration.</li><li>Work with internal teams to develop appropriate customer propositions.</li></ul> Key Account Management <ul><li>Develop and execute account strategies for key customers.</li><li>Engage with customers across relevant commercial and functional levels.</li><li>Coordinate with regional and global account teams.</li><li>Identify additional opportunities within existing customers.</li><li>Develop customer relationship and contact plans.</li><li>Monitor account performance against agreed plans and targets.</li><li>Coordinate internal resources to support customer requirements.</li></ul> Sales Performance &amp; Forecasting <ul><li>Manage the sales pipeline and opportunity tracker.</li><li>Maintain accurate sales forecasts and monthly reporting.</li><li>Track sales and profitability against budget and prior-year performance.</li><li>Monitor opportunity conversion and pipeline development.</li><li>Identify underperformance and implement corrective actions.</li><li>Work closely with customers and internal teams on demand forecasting.</li><li>Maintain accurate customer and opportunity information within CRM systems.</li></ul> Cross-Functional Collaboration <ul><li>Work closely with supply chain, customer service, technical and other internal teams.</li><li>Coordinate customer requirements through the relevant internal support functions.</li><li>Share market and customer knowledge with regional colleagues.</li><li>Support regional and global sales initiatives.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Marketing, Finance or a related discipline.</li><li>Approximately 8–10 years of relevant B2B account management / technical sales experience.</li><li>Proven experience in a technical, solution-based or industrial B2B sales environment.</li><li>Demonstrated record of new business development and revenue growth.</li><li>Experience managing complex customer relationships and sales processes.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently internationally.</li></ul> Preferred Industry Experience Experience in one or more of the following would be particularly relevant: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco-related materials</li><li>Filters</li><li>Packaging</li><li>Paper / specialty paper</li><li>Industrial components</li><li>Machinery / equipment</li><li>Other technical B2B industries</li><li>Skills &amp; Attributes</li><li>Strong commercial and analytical capability.</li><li>Excellent presentation and communication skills.</li><li>Strong relationship-building and influencing ability.</li><li>Self-motivated and entrepreneurial.</li><li>Comfortable developing new markets and customers.</li><li>Strong attention to detail and prioritisation skills.</li><li>Ability to manage multiple opportunities simultaneously.</li><li>Strategic and creative approach to business development.</li><li>Comfortable operating with limited market data and using customer/market intelligence to identify opportunities.</li><li>Strong customer orientation and commercial judgement.</li></ul> Languages: <ul><li>Fluent Portuguese and English required.</li><li>Spanish is an advantage.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to develop profitable sales growth across Argentina and priority Latin American markets for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role has a strong market-development and white-space mandate.</li><li>The successful candidate will be expected to leverage an existing Latin American commercial network, identify priority customers and stakeholders, create new market access and develop sustainable revenue opportunities.</li><li>The ideal candidate will have strong credibility within tobacco, nicotine or adjacent regulated/industrial sectors, combined with the ability to operate independently in relationship-driven markets.</li></ul> Responsibilities: Regional Sales &amp; Business Development <ul><li>Develop profitable sales growth across Argentina and priority LATAM markets.</li><li>Identify and penetrate white-space markets where the organisation has limited or no presence.</li><li>Develop country-by-country access strategies for priority customers and decision-makers.</li><li>Generate new business and manage the full sales process.</li><li>Develop relationships with customers, prospects and key industry stakeholders.</li><li>Identify opportunities to increase revenue and profitability.</li><li>Provide market intelligence on customers, prospects, competitors and pricing.</li><li>Participate in key customer meetings with regional sales leadership.</li></ul> Market Development <ul><li>Identify priority countries, customer segments and market opportunities.</li><li>Build and maintain a regional stakeholder map.</li><li>Develop relationships across:</li><li>Tobacco manufacturers</li><li>Nicotine companies</li><li>Packaging companies</li><li>Paper suppliers</li><li>Machinery/equipment companies</li><li>Distributors and agents</li><li>Other relevant industrial stakeholders</li><li>Analyse market trends and competitor activity.</li><li>Translate informal market intelligence into commercial strategies.</li><li>Identify appropriate channels and routes to market.</li><li>Develop market segmentation and customer-prioritisation strategies.</li></ul> Key Account Development <ul><li>Develop relationships with priority customers at multiple organisational levels.</li><li>Identify new opportunities within existing accounts.</li><li>Build customer account strategies and action plans.</li><li>Coordinate with regional and global sales teams.</li><li>Develop sustainable customer growth.</li><li>Maintain structured customer-contact plans.</li><li>Identify cross-functional resources required to support customers.</li></ul> Pipeline &amp; Performance Management <ul><li>Build and manage a robust sales pipeline.</li><li>Track opportunity development, conversion and white-space penetration.</li><li>Maintain accurate forecasting and monthly performance reporting.</li><li>Monitor sales and profitability against budget and plan.</li><li>Identify root causes of underperformance by country, account, channel, pricing, supply or competition.</li><li>Develop and implement corrective actions.</li><li>Maintain accurate CRM and opportunity information.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Engineering, Marketing or a related discipline.</li><li>Approximately 10 years of industrial B2B technical sales experience.</li><li>Existing commercial network across Latin America.</li><li>Proven new business development and account-management experience.</li><li>Demonstrated ability to operate in complex, relationship-driven markets.</li><li>Experience developing new markets or underpenetrated customer segments.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently.</li></ul> Relevant Industry Background Candidates may come from: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco leaf</li><li>Filters</li><li>Cigarette paper / tipping paper / plug wrap</li><li>Packaging</li><li>Paper</li><li>Machinery and equipment</li><li>Industrial components</li><li>Distribution / agency</li><li>Trade marketing</li><li>Other regulated or technical B2B industries</li></ul> Skills &amp; Attributes <ul><li>Strong existing customer and stakeholder network.</li><li>Strong relationship-building and influencing capability.</li><li>Analytical and commercially minded.</li><li>Excellent presentation and communication skills.</li><li>Self-motivated and entrepreneurial.</li><li>Strong hunter mentality and persistence.</li><li>Comfortable creating opportunities in markets with limited existing presence.</li><li>Able to operate independently with limited market data.</li><li>Strong strategic thinking and commercial judgement.</li><li>Excellent prioritisation and organisation skills.</li><li>Languages</li><li>Fluent English and Spanish required.</li><li>Portuguese is a strong advantage.</li></ul>

Responsibilities: <ul><li>Administer and support enterprise VDI platforms including Omnissa Horizon, VMware ESXi, Citrix, and Nutanix environments.</li><li>Perform daily monitoring, maintenance, and operational support for VDI infrastructure and virtual desktop services.</li><li>Support endpoint management platforms including Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).</li><li>Assist with device provisioning, software deployment, operating system patching, and endpoint compliance activities.</li><li>Support endpoint security technologies including Microsoft Defender for Endpoint and Trellix Endpoint Security.</li><li>Investigate, troubleshoot, and resolve VDI, endpoint, and endpoint security incidents.</li><li>Perform root cause analysis and support service restoration activities for production incidents.</li><li>Support platform upgrades, patching, maintenance windows, and technology refresh initiatives.</li><li>Monitor platform health, identify issues proactively, and escalate complex issues where required.</li><li>Maintain operational documentation, technical procedures, and support records.</li><li>Collaborate with infrastructure, network, security, and application support teams on issue resolution and platform improvements.</li><li>Participate in after-hours support and maintenance activities when required.</li></ul> Requirements: <ul><li>3-7 years of experience in End User Computing (EUC), VDI, or Endpoint Infrastructure support.</li><li>Hands-on experience supporting:&nbsp;</li><li>Omnissa Horizon / VMware Horizon</li><li>VMware ESXi and vCenter</li><li>Microsoft Intune</li><li>Microsoft Endpoint Configuration Manager (MECM/SCCM)</li><li>Microsoft Defender for Endpoint</li><li>Experience supporting enterprise-scale VDI environments.</li><li>Strong troubleshooting skills across virtual desktop and endpoint platforms.</li><li>Experience supporting production environments and incident management activities.</li><li>Good understanding of endpoint lifecycle management, software deployment, and patch management.</li><li>Strong analytical, problem-solving, and communication skills.</li></ul>

Role Description: <ul><li>This position is in a fast-paced business environment for B2B customer support team, where in you will handle escalated customer care issues either through direct personal action or by escalating to the proper individual/department.</li><li>You will need to Coordinate with resources for the resolution of system related problems and provide specific feedback to other departments to aid all open issues.</li><li>This responsibility includes collaboration between both on site and virtual resources as necessary. You will also partner on the process improvement projects, developing training material, reports and lead implementation as necessary.</li></ul>&nbsp;Responsibilities:&nbsp;<ul><li>Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing &amp; logistics coordination.</li><li>Commercial Management: maintaining price lists &amp; quotations of all accounts.</li><li>Sales Management: forecasting, pipeline analysis &amp; mapping sales performance.</li><li>Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.</li><li>Customer visits: leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit &amp; Account Receivable&nbsp;</li><li>Management Reports: To support SCM &amp; demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.</li><li>Stake holder management: To coordinate with global and local functions &amp; Support the manager &amp; Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management &amp; fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders</li><li>Situation handling: Evaluates situations that impact operations and decide level of support and response required.</li></ul> Requirements&nbsp; <ul><li>Any Graduate degree</li><li>3+ years of experience</li><li>Working experience in SAP &amp; MS office</li><li>Extensive transactional working experience in manufacturing industry under CS / Supply chain.</li><li>Experience of effective collaboration in multiple regional teams set up &amp; stake holder management</li><li>Previous experience from automotive / service industry preferred.</li></ul>

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156 program manager Jobs found

Commercial Operations Specialist

Manager - Marketing - Retail

VP, Senior Data Engineering Manager

Manager I - R&D Product Development Engineering

Regional Manager – South India

AI Analytics and Visualization Engineer

Sales Manager

Sales Manager

VDI & Endpoint Lead Engineer (AVP)

Customer Service Representative

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156 program manager Jobs found

Commercial Operations Specialist

Manager - Marketing - Retail

VP, Senior Data Engineering Manager

Manager I - R&D Product Development Engineering

Regional Manager – South India

AI Analytics and Visualization Engineer

Sales Manager

Sales Manager

VDI & Endpoint Lead Engineer (AVP)

Customer Service Representative

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WhiteCrow is on a mission to connect companies with the best talent across the globe.