Customer Service and Admin (CS&A) Team Lead

Buyer II

Commercial Counsel

Buyer

Buyer/Planner, Production Planning

UK Marketing Assistant

Sourcing Manager

Job Description: <ul><li>The Customer Service and Admin (CS&amp;A) Team Lead is responsible for the Customer Service and Admin Organization in the Frontline comprising of the Customer Service (callouts, inbound queries and outbound surveys and core 3 nurturing), Customer Service Admin and Workplace teams.</li><li>CS&amp;A Team Lead actively drives customer centricity in the entire organization, develops the CS&amp;A team and ensures operational excellence in the CS&amp;A teams.</li></ul>&nbsp;Responsibilities: <ul><li>Lead, manages, evaluates, and develops Customer Service and Admin Organization to ensure that the organization’s customer service and administration strategy is implemented effectively, consistently, and according to the established guidelines and budgets</li><li>Assures that daily work performed follows generally stated objectives as well as cost-effectiveness and competitiveness and is completed with quality, on time and within budget.</li><li>Manages general communication and collaboration with FL representatives (e.g. Maintenance Operations Excellence Manager, Offering and Sales Development Managers) and with Shared Service Centers (SSC)</li><li>Distributes tasks and levels the daily workload, if needed</li><li>Manages directly special requests from the FL or helps Customer Service and Admin Organization workforce to answer</li><li>Coaches and drives competence development in the team and makes sure there is a career path for all team members</li><li>Drives Behavior to represent as one team towards the customer</li><li>Uses Customer Service data to bring forward ideas to improve customer experience</li><li>Balances between operational and long-term developments</li><li>Manages FL CS&amp;A operations</li><li>Responsible for managing the customer service and administration activities within budget</li><li>Ensure processes are followed according to defined global processes</li><li>Responsible to implement and ensure proper working of new tools / processes / systems</li><li>Responsible to meet KPI targets</li><li>Create a friendly and desirable working environment to minimize turnover rate</li><li>Responsible to ensure that customers’ and internal queries and complaints are promptly replied and followed up</li></ul>&nbsp;Requirements: <ul><li>University degree in commercial or technical sciences or similar through experience</li><li>Good spoken and written English and local languages</li><li>Basic skills with MS Office tools and applications</li><li>Preferably at least 2 years of experience on leadership</li><li>People Management skills</li><li>Leadership experience</li><li>Solid communication skills (written + spoken)</li><li>Previous work experience in customer service and administration and/or strong understanding of customer needs from a relevant industry</li><li>Experience: 3 to 5 years in customer service and admin team lead position, preferably with one company. From rank and file to leadership role.</li></ul>

Responsibilities: <ul><li>Support migration of Indirect Procurement processes from other Global countries to Alabang and prepare Indirect Procurement related process documentation (process maps and work instructions)</li><li>Become a Subject Matter Expert for Indirect Procurement related topics</li><li>Handle and resolve escalated procurement processing issues</li><li>Answer and resolve suppliers, stakeholders and AP queries to ensure timely resolution&nbsp;</li><li>Maintain supplier master data information in relevant systems</li><li>Ensure proper processing of PR’s and PO’s</li><li>Perform compliance checks&nbsp;</li><li>Expedite POs&nbsp;</li><li>Answer tickets (Procurement Helpdesk)</li><li>Manage invoice pricing issues</li><li>Create, maintain Info Record &amp; source lists</li><li>Spot Buy / Requisition Based Sourcing</li><li>Execute all procurement activities in-scope</li><li>Prepare and process eRFQ’s</li><li>Smaller Contract (value/complexity) negotiation &amp; execution&nbsp;</li><li>Execution of Projects assigned by Commodity Management&nbsp;</li><li>Desk Research and Price Comparison</li><li>Supplier training on tools</li><li>End-user Trainings</li><li>Savings reporting</li><li>Maintain communication with suppliers, stakeholders and other Indirect Procurement members</li><li>Execute periodically PR/PO audit queries or upon request KPI’s measurements</li><li>Ensure compliance with applicable company policies&nbsp;</li><li>Contribute to continuous improvement initiatives within the function, ensuring that improvements are incorporated in the work routine</li><li>Support robust compliance environment with applicable policies, procedures and processes</li><li>Build relationship with key stakeholders including suppliers</li><li>Support local BU owners, Function representatives or other Procurement team members to solve issues in a timely manner,</li><li>Build strong relationship with key stakeholders,</li><li>Attend team meetings and trainings as required.</li></ul> Requirements: <ul><li>Good Experience in Indirect Procurement (5+ years)</li><li>Previous experience in shared service environment</li><li>Good of MS office; very good Excel and other relevant tools for the function</li><li>SAP PR2, S/4</li><li>Good communication skills&nbsp;</li><li>Very good English language skills in speech and writing + additional language on top of Filipino</li><li>preferred (Chinese, Spanish, German, French, etc.)</li><li>Diversified Industrial Products/Manufacturing industry experience preferred</li><li>Good command of other languages is a very important asset</li></ul>

Responsibilities: <ul><li>Provides hands-on legal counsel and support on a broad range of commercial matters for the Energy business unit in America including sales, purchase, operations-related, licensing and service agreements.</li><li>Structure, review and negotiate complex agreements including agreements with EPC companies in our growing renewables business segment.</li><li>Business Counseling: Develop a strong relationship with internal clients and drive a culture of proactive legal support; provide proactive, solution-oriented advice to business stakeholders.</li><li>Compliance: Ensure compliance with applicable laws and policies through comprehensive compliance counseling and training. Support the development and implementation of appropriate compliance controls.</li><li>Risk Management: Identify and help to mitigate legal risks affecting the business.</li><li>Product Liability, Warranty Issues/Claims/General Commercial Litigation: Provide legal advice on potential product issues or quality claims, as well as on other typical types of commercial litigation, and, as necessary, interface with outside counsel on the litigation of such matters. Supervise outside counsel as necessary.</li><li>Dispute Resolution: Gather and review facts and information; provide a preliminary opinion on exposure and risk assessment with recommendations for resolution.</li><li>Collaboration across the Law Department: Collaborating on suitable projects or matters with members of other commercial and functional support teams of the our client Law Department across segments and regions.</li><li>Due Diligence: Identify legal issues for acquisitions.</li><li>General Advice: Provide general legal and practical proactive advice to the business, while being open minded and flexible.</li><li>Continuous Improvement: Identify continuous improvement opportunities related to the contract review process and the legal support provided to the Energy business unit, including identifying, developing and implementing best practices.</li></ul> Requirements: <ul><li>Must be a degreed and licensed attorney eligible to practice in at least one jurisdiction within the United States of America.</li><li>10+ years’ experience, including 7+ years general commercial legal experience in a major law firm and/or multinational corporation that support manufacturing.</li><li>Experience in the energy / power sector, preferred.</li><li>Fluency in English required; bilingual fluency in English / Spanish, preferred.</li><li>A pro-active and energetic approach that ensures that the corporation’s business and legal risks are being anticipated and responded to effectively.</li><li>Ability to manage multiple requirements and remain composed under pressure.</li><li>Experience in managing projects and cross-functional teams in these efforts.</li><li>Ability to travel. Travel is estimated at about 10-25% and can include international travel.</li></ul>

Responsibilities: <ul><li>Review and release material purchase orders (Raw Material, Semi-Finished and/or manufactured parts) to cover requirements and support customer demand, maintaining Inventory levels within target.</li><li>Review and Execute exception codes (messages) in system (example: 10, 15 and 20) for planned purchase orders or pending approvals, since they indicate a situation (Purchase Orders Placement, Changes and/or Cancellations) that need an action to prevent Inventory Excess, Material Shortages, etc.</li><li>Plan and execute system messages. Review and release system customer blocks with established frequency to maintain STR performance within goal and avoid Past Due.</li><li>Follow the appropriate escalation process to communicate on time any situation that could put in risk the normal performance of the business.</li><li>Track Shipments from supplier thru receiving, coordinating with logistics, customs, cross-dock, GLOG warehouse and receiving inspection to ensure on-time delivery.</li><li>Monthly Review of Materials excess and obsolescence and follow procedure for proper disposition.</li><li>Analysis of safety stock levels to meet the changing sales trends/customer demand changes.&nbsp;</li><li>Identify areas of improvement and implement preventive and corrective actions in the supply chain area.</li><li>Work closely with purchasing team to improve supplier’s performance.</li><li>Review and maintain related parameters for part numbers assigned.&nbsp;</li><li>More activities can be assigned by supervisor or manager as they are required to comply with the job role.&nbsp;</li><li>Aid VSM and Materials Manager in achievement of performance targets, including delivery (STR), inventory value, and cost avoidance/cost reduction.</li><li>Serve as cross functional liaison to achieve high levels of customer satisfaction.</li></ul> Requirements: <ul><li>﻿Minimum 3yrs to 5 years of experience as Planner/Buyer.&nbsp;</li><li>Strong understanding of ERP System (SAP) in modules such as: Purchasing, PP, WM, etc.</li><li>Understanding of Lean Concepts (Standard Work, Visual Management, KanBan, 5S, etc.) through PDCA.&nbsp;</li><li>Experience working in automotive plants.</li></ul>

Responsibilities:On a weekly basis, review the Material Resource Plan (MRP) output and align requirements based on the latest version of the artwork for printed packaging components. Upon finalizing the requirements convert/consolidate planned orders to Purchase ordersOn a daily basis, analyze, approve and communicate orders to the suppliers. This will include new orders and/or changes to previous releases. Initiates follow up on orders placed; expedite deliveriesKeep the Purchasing Manager and Master Production Scheduler informed of delivery changes that might affect productionMonitor and report quality and delivery metrics of supplied lots on a monthly basis to monitor and report quality and delivery dates weeklyPerform priority Quality Control (QC) testingReview and update open purchased order reportApprove and process requisitionsAttend weekly bulk and packaging meetingPrepare updates for new product launchesCommunication with label compliance on new or revised label and outset changesMonitor inventory performance against plan and initiate actions where variances arise. Take corrective action on those items that are not within established inventory levels. Follow up any claims to suppliers that may arise on purchased materials.Review weekly and monthly shortagesMaintain control of packaging changes to assure that these changes are introduced efficiently and write offs are reduced to a minimum.Provide forecasts to suppliers on Active Ingredients and Packaging Components based on the MRP requirements.Anticipate emergency conditions such as vendor strikes, supply chain issues or shut downs and take necessary actions to reduce their effect on operationsProvide forecast to key suppliersReview Accounts Payable (AP) issuesRequirements:Education & ExperienceBachelors’ Degree (B.S.) from a four-year college or university in a Finance, Logistics, or Business discipline.Minimum of 5 years’ experience in structured planning environment or equivalent combination of education and experienceAdvanced expertise in MRP / systems supported planningWorking knowledge of SAP preferred

Role Description:The Marketing Assistant role plays a pivotal role in Europe and Pacific Developed markets (EPDM) zone team. The position lies within the Growth HQ of the EPDM Zone and is located in our office in London.The position reports into the Brand Lead for EPDM. This position presents an excellent opportunity for individuals currently serving in marketing assistant or coordination roles. The primary focus of the role will be on the Heinz brand, with additional responsibilities extending to support other growth brands such as Tingly Ted’s. As a Marketing Assistant you would be working alongside brand marketing, category and insight teams, ensuring successful delivery of budget forecasts, leading day-to-day team organisation, and supporting teams on big bet initiatives. Responsibilities:Brand budgets ownership: full management of collective EPDM budgets, ensuring the successful delivery of budget forecast and supplier payments. This includes raising purchase orders on behalf of the team, and managing approvals and invoice queries. Budget reporting and analysis: monthly reporting and ad hoc analysis of team budget trackers to senior leadership. Vendor system management: work closely with the procurement team to set up new vendors, including contract & system registration and renewal. Administrative & organisation: efficiently and autonomously handle day-to-day team administrative & organisational tasks. This can include registering external visitors to the office, arranging couriers, placing sample orders, and organising team events. Support marketing team: work in partnership with the marketing teams to execute marketing plans for new launches and campaigns. Tasks can include leading internal launches, eventing, and presenting to senior management. Requirements:Competent in Microsoft Excel, ability to use most common formulas and functions (SUM, Average, VLookup, Count and IF), create charts and graphs, and use data tools to add filters and complex sorts to a spreadsheet. Experience in creating pivot tables are a plus.     Competent in Microsoft Word & Powerpoint.Additional experience with other platforms such as SAP desirable.Pro-active & Can-do mentality.Proficiency in English, other European languages are a plus.Professional Attributes        Analytical - We’re a very data driven company, making it crucial to be able to translate complex data into a simple solution with an analytical approach.Project management skills - Time management has no secrets for you. You’re organized, structured and always have an overview of all the deliverables. You know how to bring multiple projects to a successful ending within the given timeframe.Communication Skills - People are easily be exposed to senior management, no matter their level. Therefore, it’s important to have excellent interpersonal skills, to take care of all kinds of different collaborators.Ability to Simplify - We like to keep it simple. And to implement fast. Your simplification skills will be highly appreciated, when providing simple solutions dealing with sophisticated challenges.What We Offer You:An ambitious employer; we only want the best for you;A fast career track like only few other companies can match;A competitive salary and excellent bonus structure (above market);Permanent contract; for we believe in doing big bets on people;Always room for new insights; if you have an idea, please let us know, and we can set it in action!

Overview:The Sourcing Manager is responsible for sourcing and negotiating pricing for materials, food and supplies in specified quality and quantities to meet customer requirements.Responsibilities: Negotiates and manages all national and regional supply contracts for various product categories Ensures renewal of supply agreements in a timely manner Acts as the Subject matter expert in the use of strategic sourcing tools to execute RFIs and RFPs Monitors ongoing effectiveness of the current supply base and manage supplier issues Keeps up to date on market trends and commodity impacts to identify and understands potential risks to material cost and/or quality Interfaces with manufacturers and distributors to gather new product and service information Works on achieving synergy savings by utilizing all internal brands Assists and trains Sourcing Analysts to ensure compliance with central purchasing programs, specifications, and other related activities. Uses SAP along with customer flight schedules and “Bill of Materials” (BOM) program to determine quantities of all customer-required food and related menu components Acts as the Procurement owner for assigned customer projects, menu presentations, RFP’s, cycle changes Ensures accuracy of purchase orders and vendor invoices by maintaining item pricing/pack size details in system Spends analysis to identify areas of procurement cost savings Delivers savings as per Budget versus previous year spend Assures compliance with required corporate, local agency and federal government guidelines for proper sanitation, food handling and temperature control (HACCP) practices at partner Suppliers Consistently maintains a professional image in all relationships and interactions with suppliers, customers and other employees Audits cost breakouts to compare actual vs. theoretical food costs and communicates noted variances to appropriate parties Conducts and supports ad-hoc analysis Performs special projects and other duties as required Requirements:Education: Preferred qualifications, University or College degree in related discipline Understanding of Supply Chain / Logistics processes Work Experience: 5+ Years Wholesale or Multi Unit food purchasing experience Experience procuring multiple categories and multiple line items  Technical Skills: Strong negotiation and influence skills Strong time management skills Strong organizational skills, able to prioritize responsibilities and multi-task Strong interpersonal skills, interact well with multiple departments as required Ability to be assertive Ability to define problems, collect data, establish facts, solve problems, make recommendations, and draw valid conclusions in a timely and accurate manner. Must possess strong analytical skills including experience creating reports, efficiently communicating results through the use of supporting tables, graphs, and presentation quality materials. Detail oriented Knowledge of CFIA regulations Advanced level Microsoft office tool skills (Excel, Word, Power Point, Outlook) Experience with SAP preferred Experience with E-Sourcing software is beneficial Able to work with little supervision General food knowledge and culinary concepts  Language / Communication Skills: Excellent communication skills, both written & oral Confidential communication required 

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7 purchase Jobs found

Customer Service and Admin (CS&A) Team Lead

Buyer II

Commercial Counsel

Buyer

Buyer/Planner, Production Planning

UK Marketing Assistant

Sourcing Manager

WhiteCrow
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7 purchase Jobs found

Customer Service and Admin (CS&A) Team Lead

Buyer II

Commercial Counsel

Buyer

Buyer/Planner, Production Planning

UK Marketing Assistant

Sourcing Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.