Manager II – Quality & Reliability Engineer

Responsibilities: 1. Team Leadership <ul><li>Manage, mentor, and develop a team of Quality and Reliability Engineers.</li><li>Assign projects and tasks based on individual strengths and organizational priorities.</li><li>Conduct performance evaluations and provide coaching for continuous improvement.</li><li>Lead cross-functional problem-solving teams to address customer quality issues, reduce DPPM, and lower the cost of poor quality.</li></ul> 2. Quality Assurance <ul><li>Develop and implement robust quality control processes and procedures.</li><li>Oversee customer quality audits and ensure compliance with our client quality policies and customer requirements.</li><li>Analyze quality data and metrics to identify trends and areas for improvement.</li></ul> 3. Failure Analysis <ul><li>Lead structured failure investigations (e.g., fault tree analysis) to determine root causes and corrective actions.</li><li>Coordinate product testing related to customer-reported issues.</li><li>Serve as the primary quality interface with customers on escalations, reliability matters, and compliance.</li></ul> 4. Project Management <ul><li>Lead quality and reliability improvement projects from concept through completion.</li><li>Collaborate cross-functionally with Sales, Engineering, and Operations to align on customer quality objectives.</li><li>Support supplier reviews, customer audits, and on-site technical support.</li><li>Conduct periodic business reviews with key customers on DDN quality and reliability performance.</li></ul> 5. Continuous Improvement <ul><li>Identify opportunities for process optimization, cost reduction, and improved efficiency.</li><li>Implement Lean and Six Sigma methodologies to drive continuous improvement.</li><li>Collaborate with Engineering and Sales to share the DDN strategic quality roadmap and strengthen customer partnerships.</li></ul> 6. Reporting and Communication <ul><li>Prepare and present reports on quality and reliability metrics to senior leadership.</li><li>Communicate effectively with internal and external stakeholders on quality matters and escalations.</li><li>Provide Voice of the Customer (VoC) feedback to Product Management, Engineering, and Manufacturing to mitigate risks.</li></ul> 7. Tactical Initiatives <ul><li>Proactively identify and remove roadblocks affecting quality and customer satisfaction.</li><li>Drive urgency and accountability across teams to meet customer expectations.</li><li>Bridge communication between customers and internal teams to ensure timely problem resolution.</li></ul> Requirements: Qualifications and Experience <ul><li>Education: Bachelor’s degree in Electrical, Mechanical, or related Engineering field; Master’s degree preferred.</li><li>Experience: Minimum 7 years in Quality Assurance or Reliability Engineering, including at least 3 years in a managerial or global capacity.</li></ul> Technical Skills: <ul><li>Strong knowledge of Quality Management Systems (QMS), Statistical Process Control (SPC), Gage R&amp;R, and reliability tools.</li><li>Experience with failure analysis using structured methodologies (e.g., fault tree analysis).</li></ul> Certifications: <ul><li>Six Sigma Black Belt, ASQ Certified Quality Engineer (CQE), or equivalent preferred.</li></ul> Soft Skills: <ul><li class="ql-indent-1">Strong leadership and team development skills.</li><li class="ql-indent-1">Excellent problem-solving, communication, and interpersonal abilities.</li><li class="ql-indent-1">Demonstrated customer interface experience in data center interconnect technology.</li><li class="ql-indent-1">Executive-level presence with the ability to influence across all levels of the organization.</li></ul>

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Manager II – Quality & Reliability Engineer

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Manager II – Quality & Reliability Engineer

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