Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports &  Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

Strategic Sourcing Analyst – Global Mechanical

Principal Designer

Technical Lead - Data Engineering

Logistics Manager

Responsibilities: <ul><li>Contribute to an effective service delivery through the handling, monitoring and control of shipments from start to finish within required specifications and in accordance with agreed policies / procedures and local legislation.</li><li>Carry out the opening of shipment files including allocating a shipment file number, establish and obtain landside and transport rates, 3rd party Service provider costs and quality assure that the rates on the shipping line invoice are in accordance with buying rates.</li><li>Ensure all documentation including confirmation of the shipment details are obtained and is provided to the clearing department and that the consignee has been appropriately notified and status report updated.</li><li>Gather cargo and origination information, buying and selling rates from the relevant office and finalise, agree, and arrange the shipping method with the client and international offices.</li><li>Facilitate a responsive turnaround time and internal handover of documents by monitoring cargo arrival against the bookings with the shipping lines or Airlines and ensuring order / indent facilitation.</li><li>Proactively Interact with clients to keep them informed by notifying them of the arrival of shipments and provide general assistance to Controllers in respect of updating the relevant systems with respective milestones.</li><li>Assist in the timeous and efficient closeout related to shipments by tracking and tracing client shipments from indent, to P.O.D. and invoice payment - keeping the customer in the loop every step of the way,</li><li>Obtain completed clearing instruction from the client and timeously advise the clearing agent/client to forward original bill of landing to handover file to entries for further processing. Controller must verify information on BL/ HBL / AWB against the information on Invoice and Packing list and any other supporting documents such as permits / certificates prior to submission to Customs clearing team.</li><li>Establish and develop strongly valued relationships with all carriers, agents and internal and external customers with the purpose of increasing confidence in and the reputation of the business driving brand awareness and loyalty.</li><li>Ensure that all activities in the area of responsibility are compliant with company specific regulations and aligned with Global SOPS and Business Rules</li><li>Ensure all accruals for the individual shipments are captured and accurate in the month of the revenue recognition of the file. Any demurrage /detention/storage should be accrued for prior to actual invoices being received.</li><li>Ensure all client queries / complaints are resolved timeously and, in a manner, which satisfies the query / complaint.</li><li>Drive operational excellence / continuous improvement/ productivity &amp; efficiency.</li><li>KPI’s &amp; Milestones – ensuring KPI’s are met and objectives achieved</li></ul> Requirements: <ul><li>Minimum College Diploma in logistics or any business related subject.</li><li>University degree will be an added advantage.</li><li>Exceptional communication skills.</li><li>Meeting of deadlines.</li><li>Attention to detail.</li><li>Ensure customer commitments are met and exceeded.</li><li>Operational Freight Forwarding Systems Knowledge.</li><li>Microsoft Office – Outlook, Excel.</li><li>Sound knowledge and understanding of INCOTERMS.</li><li>Comprehensive knowledge of the forwarding and clearing industry, Incoterms, and customs requirements.</li><li>Minimum of 4 years’ experience in Import/Export Freight Forwarding and Clearing.</li></ul> Other Locations: <ul><li>Senegal X2</li><li>Uganda</li><li>Tanzania</li><li>Zambia</li><li>Zimbabwe X2</li></ul>

The RoleThe primary purpose of this role is to lead the development and delivery of high-quality, outcome-based training programmes tailored for the Commercial, Logistics and Ports &amp; Terminals teams within the Sub-Saharan Africa (SSA) region. This job involves extensive research, design, development, customization, and delivery of training content to enhance the capabilities and performance of the teams. This job will require at least 60% travel across SSA sites.&nbsp; Key ResponsibilitiesResearch and Analysis: Conduct thorough needs analysis to identify training requirements specific to the Commercial and Logistics teams. Stay abreast of industry trends and best practices to ensure training content is relevant and effective.•	Identify business needs for Commercial, Logistics and Ports &amp; Terminals across the SSA and Develop and implement Commercial, Logistics and Ports &amp; terminals programmes according to identified needs.•	Formulate a project plan for each programme which includes milestones, budgets and marketing plans to deliver on programme objectives•	Engage with business and P&amp;C Business Partners to monitor the progress of the programme plans, including risk mitigation and contingency measures where requiredProgramme Design and Development: Design and develop comprehensive training programmes, incorporating innovative methodologies and technologies to enhance learning outcomes. Customize content to meet the unique needs of the SSA region.&nbsp;•	Develop and/or maintain all learning &amp; development governance policies, processes and procedures related to Commercial, Logistics and Ports &amp; Terminals.•	Build, manage and maintain relationships with external service providers that deliver selected services etc.•	Work closely with the Commercial, Logistics and Ports &amp; Terminals team to align training plans for the year&nbsp;•	Contribute to the setting of training budgets for Commercial, Logistics and Ports &amp; terminals Programmes, minimize expenditure and manage costs and assets effectively•	Work closely with stakeholders, including team leaders, subject matter experts, and external vendors, to ensure training programmes align with organizational goals and objectives.&nbsp;Implementation and Delivery: Deliver training sessions using various formats, including in-person workshops, virtual classrooms, and e-learning platforms. Ensure training delivery is engaging, interactive, and impactful.&nbsp;•	Liaise with the Learning &amp; Development Governance and Operations team to ensure the effective coordination and delivery of learning initiatives.Learning Administration, Governance &amp; Compliance:•	Ensure all administration and record-keeping activities are completed timeously and in accordance with relevant policies &amp; procedures•	Ensure compliance with Skills Development, legislative and client-specific criteria and regulations•	Manage and ensure timeous and accurate reporting on learning and development activities and solutions•	Prepare and submit required financial reportsEvaluation and Improvement: Continuously assess the effectiveness of training programmes through feedback, assessments, and performance metrics. Make necessary adjustments to improve training quality and effectiveness.:&nbsp;•	Identify and drive costs, systems, and process efficiencies for the Commercial, Logistics and Ports &amp; Terminals Training programmes•	Implement continuous improvement KPIs /metrics for Training programmes Minimum RequirementsQUALIFICATIONS:Bachelor’s degree in Business Management, Supply Chain or Sales&nbsp; EXPERIENCE:	5 to 8 years relevant experience in Learning &amp; Development&nbsp;	Must have at least 3 years Sales/Commercial training facilitation experience&nbsp;SKILLS:	Analytical Skills – Ability to analyse complex financial data, identify trends, and draw meaningful conclusions. Strong attention to detail and problem-solving skills.	Business Acumen – Understanding of business operations, industry dynamics, and key drivers of financial performance.&nbsp;	Adaptability– Ability to work in a fast-paced environment, manage multiple priorities, and meet deadlines. Flexibility to adapt to changing business needs and priorities.	Communication skills – Ability to explain complex technical concepts clearly and engagingly.	Problem solving – Ability to identify the source of an issue and find effective solutions.&nbsp;	Detail oriented – You pay strong attention to the details as it is one of your core qualities.&nbsp;As far as you are concerned, anything worth doing is worth doing right, every single time.&nbsp;You stay focussed and nothing falls through the cracks on your watch.&nbsp;&nbsp;	Autonomy – Ability to think independently, exercise personal judgment and take initiatives.	Results orientation – Focuses on desired results and sets and achieves challenging goals. KNOWLEDGE:&nbsp;•	Legislation and Regulations related to learning and development in different markets (e.g SETA framework and requirements for South Africa)•	Administrative processes and procedures, related to learning and development.&nbsp;•	Learning management systems and multiple training platforms. COMMUNICATIONSInternal:•	Commercial and Logistics Teams: The primary recipients of the training programmes, their needs and feedback are crucial for shaping and improving the training content.•	People &amp; Culture (P&amp;C) Business Partners: Collaborate closely with these partners to align training initiatives with broader organizational goals and ensure effective implementation.•	Line Managers/Mentors: Work with managers and mentors to identify training needs, coordinate capacity-building activities, and monitor the progress of the training programmes.•	Learning &amp; Development Governance and Operations Team: Liaise with this team to ensure the effective coordination and delivery of learning initiatives, as well as compliance with governance policies.•	Finance Team: Engage with the finance team to set training budgets, manage expenditures, and prepare financial reports.•	Senior Leadership: Provide updates and insights to senior leadership on the progress and impact of training programmes to ensure alignment with the organizations strategic objectives.External:•	External Service Providers: Collaborate with vendors and service providers who deliver specialized training services or resources to enhance the training programmes.•	Industry Experts and Consultants: Engage with industry experts and consultants to gain insights into best practices, industry trends, and innovative training methodologies.•	Regulatory Bodies: Ensure compliance with relevant skills development and legislative requirements by liaising with regulatory bodies and adhering to their guidelines.•	Clients and Partners: In cases where client-specific training is required, work with external clients and partners to develop and deliver tailored training solutions.•	Professional Associations: Connect with professional associations to stay updated on industry standards, obtain certifications, and participate in relevant training and development initiatives.

The RoleThis role is responsible for managing the efficient storage, handling, and optimization of quays, yards, and landside operations to ensure seamless cargo flow. Responsible for leading port and yard activities, coordinating with customs, quarantine authorities, stevedores, and shipping lines to facilitate smooth and timely cargo transitions. Additionally, they supervise vessel planning, optimize operational processes, and drive continuous improvement initiatives to enhance efficiency, effectiveness, and overall port performance. Key Responsibilities• Plan, coordinate, and oversee all port and yard operations, including vessel berthing, cargo handling, storage, and dispatch.&nbsp;• Optimize terminal capacity, yard planning, and workflow to ensure smooth and cost-effective cargo transitions.&nbsp;• Implement best practices to minimize losses, damages, and delays while maintaining high service standards.&nbsp;• Supervise vessel planning activities to ensure efficient ship turnaround times.&nbsp;• Ensure optimal allocation and utilization of labour, cargo-handling equipment, and other operational resources.&nbsp;• Monitor maintenance schedules and operational readiness of equipment, ensuring minimal downtime.&nbsp;• Identify and recommend technological advancements and process improvements to enhance efficiency.&nbsp;• Collaborate with engineering and maintenance teams to ensure infrastructure readiness and operational continuity.&nbsp;• Ensure and enforce adherence to legislative, global and local maritime, safety, and environmental regulations.&nbsp;• Implement and oversee compliance with workplace health, safety, and fatal risk standards to minimize operational risks.&nbsp;• Ensure security protocols are in place for cargo handling, vessel operations, and access control.&nbsp;• Collaborate with customs, quarantine authorities, and regulatory bodies to ensure smooth and compliant port operations.&nbsp;• Investigate incidents and implement corrective measures to improve safety performance.&nbsp;• Contribute to the development and management of the operational budget, ensuring cost control while optimizing productivity.&nbsp;• Monitor and analyze key performance indicators (KPIs) to drive operational efficiency.&nbsp;• Identify and implement cost-saving initiatives without compromising service quality or operational effectiveness.&nbsp;• Build and maintain strong relationships with shipping lines, stevedores, customs, freight forwarders, and port authorities.&nbsp;• Address operational challenges and client concerns to ensure high service levels and customer satisfaction.&nbsp;• Support commercial teams in optimizing cargo throughput and business growth.&nbsp;• Lead, mentor, and develop operational teams to enhance performance, accountability, and adherence to our clients People and Culture standards and best practices.&nbsp;• Conduct regular training and capability-building initiatives to improve staff competencies.&nbsp;• Foster a high-performance culture focused on teamwork, efficiency, and continuous improvement.&nbsp;• Support workforce planning and resource development to ensure operational readiness.&nbsp; Minimum RequirementsQUALIFICATIONS&nbsp;• Relevant tertiary qualification. Preferably a tertiary qualification in logistics, maritime and port, or process/industrial engineering or a marine qualification&nbsp;EXPERIENCE&nbsp;&nbsp;• Minimum of 8-10 years relevant work experience, in a Ports &amp; terminals environment.&nbsp;• Significant experience in port management, with a proven track record management role overseeing Port &amp; Terminal Operations.&nbsp;• Demonstrated ability to manage and implement changes that elevate operational standards, particularly in challenging environments.&nbsp;• Experience working in diverse and developing countries.&nbsp;• Proven ability to effectively communicate and build trust in multilingual environments, gaining stakeholder buy-in.&nbsp;• Solid experience in successfully managing relationships with various stakeholders, both internal and external.&nbsp;• Experience in environments involving third-party company collaboration.&nbsp;• Experience on vessel/yard planning and yard strategy and preference knowledge of TOS applications such as Navis, Zodiac, etc.&nbsp;• Language Proficiency: Fluency in English is required. Additional language spoken in sub-Saharan Africa will be advantageous.&nbsp;&nbsp;SKILLS&nbsp;&nbsp;• Business acumen: The ability to understand financial and economic concepts and principles; to identify, create and/or exploit opportunities, and evaluate business growth and sustainability.&nbsp;• Client centricity: Invest in building relationships, understand client requirements and ensure high standards of quality outputs. Ensure continuous tracking of trends, market information and development to meet future client needs.&nbsp;• Improvement orientation: The ability to explore, identify, learn and implement new and creative ways to improve processes, value chain effectiveness, service delivery and cost optimisation.&nbsp;• Interpersonal effectiveness: Establish effective interpersonal relations with key stakeholders to enable functional integration. Establish a culture that values and embraces diversity and&nbsp;inclusiveness of people and ideas.&nbsp;• Personal courage: Provides constructive feedback in a manner that inspires accountability and self-redirection amongst colleagues and subordinates. Provides an environment for robust debate and open discussion amongst colleagues within a functional area.&nbsp;• Leadership &amp; People Management – Proven capability to lead, develop, and motivate operational teams, fostering a high-performance culture while ensuring workforce capability and&nbsp;engagement.&nbsp;• Safety, Compliance &amp; Risk Management – Deep understanding of HSE regulations, port security, and compliance requirements, with the ability to implement safety measures and risk&nbsp;mitigation strategies.&nbsp;• Analytical &amp; Decision-Making Skills – Strong data-driven decision-making abilities to monitor performance metrics, resolve operational challenges, and drive strategic improvements in port&nbsp;operations.&nbsp;• Written and verbal communication, including technical writing skills and ability to effectively communicate complex concepts to clients and internal teams.&nbsp;• Time management: comfortable working under pressure with stringent deadlines and complex deliverables. Flexible hours to achieve deliverables (sometimes required to work in addition&nbsp;to/outside of normal business hours).&nbsp;• Plan, manage and be responsible for own time management according to tasks priorities with a high attention to detail.&nbsp;

Responsibilities: <ul><li>Supervise the Transaction Delivery and Service Excellence teams, providing leadership and support to ensure high-quality service delivery.</li><li>Design contact management and transaction delivery strategy in line with the overall HR strategy</li><li>Monitor and evaluate team performance against service level agreements (SLAs) and key performance indicators (KPIs) to meet or exceed targets.</li><li>Develop and implement strategies to enhance service quality, efficiency, and customer satisfaction.</li><li>Facilitate regular team meetings to discuss performance, share best practices, and address service delivery challenges.</li><li>Collaborate with departments and stakeholders to understand service requirements and align team efforts with organizational goals.</li><li>Drive continuous improvement initiatives by identifying enhancement opportunities and implementing process changes.</li><li>Design the team budget and monitor financial performance versus budget.</li><li>Manage customer feedback mechanisms, ensuring feedback is analyzed and used for service improvements.</li><li>Provide coaching and training to team members on service excellence principles.</li><li>Handle complex service issues and escalations, offering solutions that balance customer needs with organizational objectives.</li><li>Prepare and present reports on service performance, improvement initiatives, and customer feedback to management and stakeholders.</li><li>Contribute to the development and revision of service delivery policies and procedures.</li><li>Ensure compliance with company standards, policies, and regulatory requirements.</li><li>Foster a positive and collaborative work environment that encourages innovation and excellence.</li><li>Address and resolve complex inquiries related to reporting, automation, and knowledge articles.</li><li>Report performance metrics to higher management.</li></ul> Requirements: <ul><li>A bachelors degree in business administration, management, or a related field is preferred.</li><li>A masters degree or relevant certification in service management is a plus.</li><li>A minimum of 4 years of experience in a service delivery or customer service management role is required, preferably within a shared services environment.</li><li>Proven supervisory or leadership experience with the ability to lead and motivate a team.</li><li>Strong understanding of service excellence principles and best practices.</li><li>Excellent communication and interpersonal skills, with the ability to engage effectively with internal and external stakeholders.</li><li>Experience with Workday and ServiceNow platforms and services.</li><li>Experience with HR technology (HRIS, case management tools, etc.).</li><li>Proficiency in using service management software, CRM systems, and data analysis tools.</li></ul> Location: <ul><li>Cluj, Romania</li></ul>

Responsibilities: <ul><li>Packaging RDO for development and design</li><li>Discuss with PE, customer and RDO based on requirements for product packaging, and design the product packaging based on policy and standards</li><li>Confirm packaging design, apply for proofing and send to FSR for detection; evaluate the samples according to testing results</li><li>Conduct drawing control through PDMLink and other related systems</li><li>Collect ECR information and release ECR after conducting feasibility evaluation. to ensure the product packaging design meet requirements and comply with established standards and processes</li><li>Develop and set the standards and criteria for all packaging material and testing to ensure the packaging to meet the customers requirement and quality.</li><li>Product packaging improvement and cost saving</li><li>Implement the product packing improvement project to meet customers need, reduce cost and protect environment etc.</li><li>Collect market information and provide the feedback to purchasing department.</li><li>Participate in the supplier’s assessment, to support the supplier selection.</li><li>Commitment to Document of responsibility of environmental protection, occupational health, fire and safety production (IV).</li><li>Attend EHS training and review EHS lesson learn. Make sure achieve EHS target and keep my working safety</li><li>Precisely understand customer &amp; RDOs needs</li><li>Responsible for development and design of packaging RDO based on product requirements.</li><li>BOM evaluation based on customers requirement and quality</li><li>Qualification of Packaging materials.</li><li>Supplier development and assessment.&nbsp;&nbsp;</li><li>Work with Global COE Assembly to drive continuous improvement</li><li>Create the packaging specification for each product.</li><li>Impart trainings and development for new joiners, Technical Trainees etc.</li><li>Review of deployment</li><li>Review ISO documents and update, Engage in ISO audits.</li></ul> ﻿Requirements: <ul><li>Bachelor in Major in Design or Packaging Engineering&nbsp;</li><li>3+ years’ experience and practitioner in the automation assembly and Tooling Design &amp; Development</li><li>CAD Knowledge Must, preferably Pro E / Creo &amp; Auto-cad, Solidworks.</li><li>Computer Knowledge, MS Office etc, SAP knowledge added advantage</li><li>Integrity; Accountability; Communication; Outgoing&nbsp;</li><li>Ergonomic and lean manufacturing practitioner.</li></ul>

Job Summary: <ul><li>We are seeking a highly skilled and motivated SAP B1 Master Data and Process Improvement Specialist to join our team in Kuala Lumpur.</li><li>This role will be responsible for managing and optimizing the master data processes within SAP Business One (SAP B1), as well as identifying and implementing process improvements across various functions.&nbsp;</li><li>The ideal candidate will have strong SAP B1 experience, with a keen eye for data accuracy and process efficiency.</li></ul> Responsibilities: SAP B1 Master Data Management: <ul><li>Oversee and manage the creation, maintenance, and validation of master data in SAP B1 (customers, vendors, items, etc.).</li><li>Ensure data accuracy and consistency across all systems and processes.</li><li>Develop and maintain data governance procedures for SAP B1 to ensure compliance with internal and external requirements.</li><li>Act as the primary point of contact for SAP B1 master data issues and support.</li><li>Coordinate with cross-functional teams to ensure data quality in SAP B1.</li></ul> Process Improvement and Optimization: <ul><li>Analyze existing business processes and identify opportunities for improvement in efficiency, cost-effectiveness, and data accuracy.</li><li>Lead initiatives to streamline processes, focusing on automation and reduction of manual interventions.</li><li>Collaborate with stakeholders across departments to define process improvement goals and implement solutions.</li><li>Conduct workshops and training sessions to ensure the adoption of improved processes and systems.</li><li>Monitor the effectiveness of implemented changes and adjust processes as necessary.</li></ul> Collaboration and Support: <ul><li>Work closely with the SAP B1 development team and other internal departments to ensure integration of master data management and process improvements.</li><li>Provide training and guidance to end-users to enhance their understanding of SAP B1 and best practices in data management.</li><li>Document and share lessons learned, process improvements, and best practices with the broader team.</li></ul> ﻿Requirements: <ul><li>Bachelors degree in Information Technology, Business Administration, Accounting, or related field.</li><li>Chartered Accountant qualification (ACA, ACCA, or equivalent) is preferred.</li><li>Minimum 3-5 years of experience working with SAP Business One (SAP B1).</li><li>Proven track record in managing master data processes within SAP B1.</li><li>Strong understanding of business process analysis and improvement techniques.</li><li>Experience in process mapping, process redesign, and implementation of process improvements.</li><li>Ability to work in a fast-paced environment and manage multiple priorities.</li><li>Excellent communication skills, both written and verbal.</li><li>Strong analytical and problem-solving skills.</li><li>Ability to work independently and in a team environment.</li><li>Fluency in English is required; proficiency in Bahasa Malaysia is a plus.</li></ul> Additional Qualifications: <ul><li>Certification in SAP B1 or related process improvement methodologies (Lean, Six Sigma, etc.).</li><li>Experience in project management and change management is a plus.</li></ul>

Responsibilities: <ul><li>Execute commodity strategies aligned with business objectives.</li><li>Enhancing Localization and Global Expansion, especially for Asia market</li><li>Monitor global market trends, supply-demand dynamics, and geopolitical factors.</li><li>Mitigate risks related to commodity price fluctuations.</li><li>Identify and develop new suppliers in collaboration with cross-functional teams.</li><li>Optimize the supplier base to enhance efficiency and quality.</li><li>Conduct RFQs for NPI (New Product Introduction) projects.</li><li>Negotiate master purchasing contracts, Quality Assurance agreements, Non-disclosure agreements, consignment contracts, etc., with suppliers.</li><li>Drive cost reduction initiatives through comprehensive cost analysis, market data evaluation, and negotiation.</li><li>Collaborate with engineering teams to lead Value Analysis/Value Engineering (VA/VE) projects.</li><li>Coordinate cross-functional efforts to achieve project KPIs including savings, lead time reduction, minimum order quantity optimization, dual sourcing, and localization.</li><li>Identify risks, opportunities, and underperforming suppliers; implement corrective actions to mitigate risks and ensure continuous improvement.</li><li>Collaborate with plant teams as necessary.</li><li>Strengthening Supplier Management / Long-Term Partnerships/ supplier strategy</li><li>Supporting Successful NPI Project Execution</li><li>Reports To: Directly reports to Global Mechanical category leader</li></ul> Requirements: <ul><li>Bachelors degree or above in a relevant field</li><li>Fluent in spoken and written English</li><li>5+ years of sourcing experience in the machining field, familiar with tooling, stamping, molding, plating, diecasting &amp; machining</li><li>5 years’ Experience working in a global/region commodity role in a multinational company.</li><li>This position will strengthen strategic partnerships with key suppliers with multi skills</li><li>Engineering background is advantageous.</li><li>Proficiency in office software; Familiarity with SAP</li></ul>

Responsibilities: <ul><li>You are kind, generous, nurturing, supportive, and can see beyond your own ideas or instincts.</li><li>You love to study and design for consumer behaviors with a specific interest in consumerism, retail, and evolving cultural norms.</li><li>You believe in the power of brand, a well-articulated point of view, and the necessity of driving measurable business outcomes.</li><li>A deep love and bias for designing products that blend interaction design with brand visual, and content design.</li><li>All designers are expected to be as sensitive to visuals as they are to system and interaction details.</li></ul> Requirements: <ul><li>Magical powers come through your ability to add clarity to opportunities and to frame problems that drive designers and product work into new realms.</li><li>You love craft and are driven by refining and inventing new capabilities - either through broadened territories like motion design or technology/software tools.</li><li>Undeniable ability to inspire and provoke new thinking that can catalyze partners and designers on your respective teams.</li><li>You have a remarkable ability to set and evolve the vision of a product experience through your strategic storytelling, problem driven frameworks, insight gathering, comprehension of visual design and interactive design craft.</li><li>You have set new standards around design in your previous work and can demonstrate major shifts in quality and perspective.</li><li>Incredible ability to tell stories of your work through presentation design, prototypes, storytelling, and explicit connection to larger business strategies.</li><li>Deep understanding for how to motivate design work through explorations, concept development, and creative directions that draft off a core brand design system.</li><li>Proven ability to broaden a creative brief and introduce unexpected visionary concepts that evolve the orthodoxy and convention of a product experience, on behalf of the user’s behaviors.</li><li>Ability to take calculated risks in concepts - pushing against some conventions while not straying too far that it becomes unusable or incongruent with a brand positioning or identity.</li><li>Thrive on provoking new thinking through design work - both in interaction, architecture and visual brand design terms.</li><li>You love being an independent contributor but also understand you are a leader that others will look up to and model against based on your insanely talented craft and visionary instincts.</li><li>12+ years of experience in consumer facing digital product design work.</li></ul>

Responsibilities: <ul><li>Define and drive the data engineering strategy and roadmap.</li><li>Ensure code quality and best practices (e.g., modularity, reusability, scalability, and testability).</li><li>Review code and mentor engineers on data engineering best practices.</li><li>Optimize data workflows for performance, reliability, and cost.</li><li>Design and implement data lake/warehouse architectures.</li><li>Work closely with data scientists, analysts, product managers, and business stakeholders to define data needs.</li><li>Implement data quality checks and observability tools.</li></ul> Requirements: Experience: <ul><li>10+ years of experience in data engineering with a proven track record of delivering large-scale data solutions.</li><li>Strong expertise in Snowflake, Advanced SQL, GBI ETL framework, and Python.</li><li>Hands-on experience in designing and implementing data pipelines, data integration, and data warehousing solutions.</li><li>Fluency in English and Mandarin (both spoken and written), enabling effective communication with global stakeholders.</li><li>Prior experience in stakeholder management, including requirements gathering, design playback, and presentations.</li><li>Familiarity with cloud platforms such as AWS, Azure, or Google Cloud.</li><li>Strong problem-solving skills and the ability to think critically about data architecture and process optimization.</li></ul> Educational Qualification: <ul><li>Bachelor’s degree in computer science, Information Technology, Software Engineering, or a related field.</li><li>Advanced degree in Computer Science, Data Engineering, or a related field.</li><li>Certifications in Snowflake or data engineering tools are a plus.</li></ul>

Responsibilities: <ul><li>Supervise logistics staffs to manage their daily operation for the team to achieve a predefined&nbsp;target.</li><li>Manage 3PL’s to handle any operation activities in DC team to meet customer’s requirement and ensure to achieve highest customer’s satisfactory (ECE : Extraordinary Customer Experience)</li><li>Liaise with 3PL’s to monitor DC Workload levels and take necessary actions to ensure the minimum overtime is required but still meet prescribed productivities and service goals.&nbsp;</li><li>Work with 3PL’s to deploy the continuous improvement process and Kaizen activities in DC operation using company OA requirement as a benchmarking.</li><li>Develop, maintain and review physical procedures and standard work for all functional areas of DC to ensure they are up-to-date and match with the actual operation.</li><li>Liaise with Global Trade Services and appointed customs broker to ensure all customs related matters are executed per local customs law/regulation.</li><li>Close cooperation with BU ITCOs for HS Code Classification.&nbsp;</li><li>Coordinate with related parties including company customs broker, DC Operation (3PL’s) and customers/customer’s broker to ensure that customs reports per Malaysia bonded regulation has been prepared and submitted on-time with 100% accuracy.</li><li>Manage carriers/forwarders (all modes; including air, ocean, truck and small package) to deliver shipments to DC/customers on-time. Monitor and be able to scrutinize and on freight spending especially those irregular high spending.&nbsp;</li><li>Manage DC spending to achieve CPC target.</li><li>Being responsible to provide an update to Corporate&nbsp;for any regular cost review.</li><li>Participate in any new system enhancements; e.g. S/4 Hana Implementation, etc. that is related to&nbsp;DC.</li><li>Support any Free Trade Agreement (FTA) Implementation and other requests from Bus/Corporate</li></ul> Requirements: <ul><li>Bachelor’s Degree in any fields with 8-10 years logistics working experience.</li><li>Hands-on experience on DC operation and process improvement. Experience managing 3PL’s&nbsp;would be an advantage.</li><li>SAP Experience on WM is preferred.</li><li>Working knowledge of import/export customs procedures and requirements including licensing,&nbsp;FTA and classification requirements. Experience on customs bonded and LMW is desirable.</li><li>Demonstrated personal leadership of DC teams, demonstrating organizational and management&nbsp;skills, and achieving quality results through team interaction and effective cross-group collaboration&nbsp;(internal and 3PL’s team)</li><li>Strong problem-solving capabilities and the ability to analyze data and use critical thinking to reach&nbsp;logical conclusions and decisions; results oriented; relies on fact-based logic for decision-making</li><li>Ability to communicate with senior management through well formulated presentations and&nbsp;discussions</li><li>Business acumen, a detailed understanding of business processes and the ability to&nbsp;institute/influence change management as needed.</li><li>Proven computer skills in Microsoft suite - Excel, PowerPoint, Word and etc.</li></ul>

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92 quality control Jobs found

Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

Strategic Sourcing Analyst – Global Mechanical

Principal Designer

Technical Lead - Data Engineering

Logistics Manager

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Customer Service Operations

Learning Specialist: Commercial, Logistics and Ports & Terminals

Manager: Operations – Ports & Terminals

Transaction Delivery and Service Excellence Team Supervisor

Packaging Engineering

SAP B1 Master Data and Process Improvement Specialist

Strategic Sourcing Analyst – Global Mechanical

Principal Designer

Technical Lead - Data Engineering

Logistics Manager

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