Service Recovery Head (Application Support)

Global Project Manager

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Production Admin Support

Test Infrastructure Platform Lead (MTest)

Production Supervisor

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Role Description: <ul><li>This role will: The Global Projects Manager is responsible for leading and delivering operational projects that drive efficiency, scalability, quality, and cost optimization across the organization. </li><li>This role partners closely with cross-functional teams—including Operations, Finance, Supply Chain, and IT—to ensure initiatives are delivered on time, within scope, and aligned with strategic operational objectives.</li></ul>&nbsp;Resbonsibilities: <ul><li>Lead end-to-end operational projects focused on: process optimization; cost reduction; capacity planning; and performance improvement.</li><li>Define project scope, objectives, deliverables, timelines, and success metrics in collaboration with stakeholders.</li><li>Develop and manage detailed project plans, budgets, and resource allocations.</li><li>Coordinate cross-functional teams across multiple regions to execute initiatives.</li><li>Track and report project progress using KPIs, dashboards, and reporting tools.</li><li>Identify risks, dependencies, and constraints; implement mitigation strategies.</li><li>Manage change control processes and ensure smooth adoption of operational changes</li><li>Facilitate project meetings, including kick-offs, status reviews, and post-implementation evaluations.</li><li>Ensure compliance with internal policies, quality standards, and regulatory requirements.</li><li>Document processes, workflows, and lessons learned to drive continuous improvement.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in mechanical engineering, Industrial Engineering, Manufacturing Engineering or a related field.</li><li>At least 8 years of project management experience, ideally gained in the tobacco or tobacco-related industry.</li><li>PMP certification is preferred.</li><li>Strong mechanical aptitude (parts, assemblies, manufacturing processes).</li><li>Proven experience managing cross-functional teams and multiple concurrent projects.</li><li>Experience in supplier evaluation and collaboration.</li><li>Analytical and data-driven mindset with strong problem-solving skills.</li><li>Proactive in identifying cost-saving and efficiency opportunities.</li><li>Collaborative team player with the ability to work across diverse functions and geographies.</li></ul>

Responsibilities; <ul><li>Application Development: Partners design and develop high-quality applications in SAP Functional modules COM/FIN/OPERATIONS.</li><li>Automation: Applies internal software deployment platform, methodologies, and tools to automate the deployment process, ensuring smooth and reliable releases.</li><li>Collaboration: Partners with cross-functional teams of product managers, designers, vendors, and other engineers to gather moderately complex requirements and deliver solutions that meet business needs.</li><li>Testing &amp; Debugging: Writes and maintains moderately complex unit tests and integration tests, and performs debugging to maintain the quality and performance of the software.</li><li>Continuous Improvement: Makes suggestions for improving deployment processes and implements approved standards to improve efficiency and reliability.</li><li>Documentation: Drafts and maintains comprehensive documentation for moderately complex software applications, deployment processes, and system configurations.</li><li>Technical Support: Provides technical support and troubleshooting for moderately complex issues with deployed applications to ensure minimal downtime and fast resolution.</li><li>Configuration: configuring, troubleshooting, and solutioning SAP Functional modules.</li><li>Service Management: Looks for continuous improvement opportunities in Incident and Service Request processes based on trend analysis.</li><li>ITSM: ServiceNow support, including process definitions and reporting, including developing and designing reports. Leads process implementation and governance across all ITIL processes, including Incident, Problem, Change, Knowledge, etc.</li><li>Vendor Governance: Monitors and governs all performance metrics of Managed Services Partners.</li></ul> Requirements: <ul><li>Experience: Minimum 7 years of total IT work experience with roughly 5+ years of relevant hands-on SAP/ERP and configuration experience.</li><li>Education: Bachelor’s degree in Computer Science or equivalent practical experience.</li><li>Certifications: ITIL certification is preferred for service management and process governance.</li></ul>

Responsibilities: Technology Obsolescence Project Delivery: <ul><li>Lead and manage infrastructure and technology obsolescence remediation initiatives from planning through implementation and closure.</li><li>Deliver projects addressing End-of-Life (EOL), End-of-Support (EOS), unsupported, and legacy technology risks across infrastructure, platforms, databases, middleware, operating systems, cloud, and application environments.</li><li>Define project scope, remediation strategies, milestones, timelines, resource requirements, and success criteria.</li><li>Coordinate technology upgrades, migrations, replacements, modernization activities, and decommissioning of obsolete assets.</li><li>Ensure remediation activities align with business priorities, security requirements, operational resilience objectives, and regulatory expectations.</li></ul> Obsolescence Portfolio &amp; Dependency Management: <ul><li>Manage a portfolio of technology refresh and lifecycle remediation initiatives across multiple technology domains.</li><li>Track and coordinate dependencies between infrastructure teams, application owners, cybersecurity, enterprise architecture, vendors, and business stakeholders.</li><li>Ensure appropriate sequencing of remediation activities to minimize operational impact and avoid service disruption.</li><li>Monitor technology lifecycle roadmaps and remediation commitments against regulatory and organizational risk reduction targets.</li><li>Maintain visibility of critical milestones, resource constraints, and remediation deadlines.</li></ul> Risk, Compliance &amp; Control Management: <ul><li>Identify, assess, and manage risks associated with obsolete infrastructure, unsupported software, and aging technology platforms.</li><li>Drive remediation plans for technology risks arising from EOL/EOS products, vendor support expiration, security vulnerabilities, and compliance gaps.</li><li>Escalate delivery risks, blockers, and decisions requiring management intervention.</li><li>Support governance processes for risk acceptance, mitigation, exception management, and remediation tracking.</li><li>Ensure remediation activities meet internal technology governance, cybersecurity, audit, and regulatory requirements.</li></ul> Stakeholder &amp; Governance Management: <ul><li>Serve as the central coordination point among infrastructure teams, application owners, cybersecurity, architecture, risk management, vendors, and business stakeholders.</li><li>Facilitate project working groups, steering committee sessions, governance reviews, and executive updates.</li><li>Provide clear communication on remediation status, delivery risks, technology dependencies, and key decisions.</li><li>Build consensus among stakeholders with competing priorities to drive timely remediation outcomes.</li></ul> Vendor &amp; Technology Partner Management: <ul><li>Engage technology vendors to evaluate upgrade paths, product lifecycle timelines, support models, and modernization options.</li><li>Coordinate vendor-led upgrades, migrations, proof-of-concepts, and implementation activities.</li><li>Track vendor commitments, support deadlines, licensing impacts, and delivery schedules.</li><li>Support procurement, budgeting, and contract activities related to technology refresh and obsolescence remediation programs.</li></ul> Reporting, Governance &amp; Documentation: <ul><li>Maintain project plans, RAID logs, dependency registers, remediation trackers, and governance documentation.</li><li>Produce regular reporting on technology obsolescence exposure, remediation progress, milestone achievement, and risk reduction outcomes.</li><li>Prepare materials for steering committees, technology risk forums, and senior management reviews.</li><li>Ensure compliance with project management, change management, release management, and operational governance standards.</li></ul> Transition, Operational Readiness &amp; Closure: <ul><li>Ensure successful transition of remediated platforms and services into business-as-usual support.</li><li>Validate operational readiness, documentation, monitoring, support processes, and knowledge transfer activities.</li><li>Confirm remediation objectives, risk reduction outcomes, and compliance requirements have been achieved.</li><li>Conduct lessons learned sessions and post-implementation reviews for continuous improvement.</li></ul> Requirements: Project &amp; Program Management <ul><li>8–12+ years of IT Infrastructure Project Management experience delivering complex technology transformation, platform refresh, and infrastructure modernization initiatives.</li><li>Proven experience leading technology obsolescence remediation, infrastructure upgrade, migration, and lifecycle management projects.</li><li>Demonstrated ability to manage multiple concurrent projects within large-scale enterprise environments.</li><li>Strong understanding of project governance, RAID management, budgeting, scheduling, resource planning, and stakeholder management.</li></ul> Infrastructure &amp; Technology Domain Knowledge: <ul><li>Strong understanding of infrastructure technologies including servers, storage, networks, operating systems, databases, middleware, virtualization, cloud platforms, and enterprise applications.</li><li>Solid knowledge of technology lifecycle management, including End-of-Life (EOL), End-of-Support (EOS), product retirement, and vendor lifecycle management.</li><li>Understanding of technology risk management, cybersecurity implications, operational resilience, and regulatory expectations related to obsolete technologies.</li><li>Experience working with technology asset management, infrastructure modernization, and technical debt reduction initiatives.</li></ul> Stakeholder &amp; Communication Skills: <ul><li>Excellent communication, coordination, and stakeholder management skills.</li><li>Ability to engage effectively with technical teams, senior management, risk and compliance functions, and external vendors.</li><li>Strong facilitation, negotiation, and conflict-resolution capabilities.</li><li>Proven ability to present complex technology risks and remediation plans to both technical and non-technical audiences.</li></ul>

Responsibilities: <ul><li>Develop and maintain automation scripts using Linux shell scripting, Python, or other relevant tools.</li><li>Develop and maintain the entire DevOps pipelines.</li><li>Ensure seamless deployment and integration between cloud/prem environments (AWS).</li><li>Integrate AI models into production environments using containerized platforms such as OpenShift.</li><li>Implement and maintain network security protocols to safeguard AI systems and data pipelines.</li><li>Collaborate with cross-functional teams to understand AI workflows and translate them into robust engineering solutions.</li><li>Monitor and optimize system performance, reliability, and scalability.</li><li>Support CI/CD processes and infrastructure for AI model deployment and updates.</li></ul> Requirements: <ul><li>Bachelor’s degree in Computer Science, Engineering, or a related field.</li><li>Bash and Unix/Linux command-line toolkit is a must-have.</li><li>Deep technical background, with hands-on experience in supporting CI/CD pipelines (Bitbucket, Jenkins, Artifactory, Sonar, Veracode for SAST, JIRA workflow, and Confluence).</li><li>Hands-on experience with OpenShift, Docker, Kubernetes.</li><li>Knowledge of cloud platforms (e.g. AWS) is a must-have.</li><li>Exposure to data and network security and compliance in AI systems.</li><li>Knowledge of API integration and microservices architecture.</li><li>Proficiency in Python used both for automation and ML-related tasks</li><li>Knowledge of Workflow Orchestrator, such as Ctrl-M</li><li>Good knowledge of Logging and Monitoring tools, such as Splunk and Geneos.</li><li>Experience with Observability framework, such as Langfuse, Elastic Stack, Grafana, Open Telemetry.</li><li>Understanding of Generative AI (e.g. prompt engineering, RAG pipelines) and Agentic AI concepts.</li></ul>

Responsibilities: <ul><li>With Supervision, review documents/records and provide batch release authorization to 3PL service provider for products manufactured outside of the US.</li><li>Support Drug Product Complaint management; forwarding to respective drug product manufacturing site and coordinate with corporate QA for investigations.</li><li>Support Drug Product Recall/Field alert management.</li><li>Assist with review of Quality Agreements.</li><li>With supervision, review deviations/investigations related to our client frontend products.</li><li>Assist with SOP management for our client US corporate office.</li><li>Support with quality matters for disposition of product returns.</li><li>Assist during FDA inspections and local regulatory inspections at our client US corporate office.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills are necessary.</li><li>With supervision and direction, effectively prioritizes competing tasks in a fast-paced and dynamic environment.</li><li>Motivated, results driven with attention to detail, accuracy and clarity.</li></ul> Qualifications: <ul><li>BS degree in Pharmacy, Chemistry, Biology or Microbiology is preferred. 1-2 years of Quality Assurance or related pharmaceutical industry experience is preferred.</li><li>Recent graduates will be considered for this role.</li></ul>

Responsibilities: ﻿Process Modelling &amp; Transformation <ul><li>Lead end-to-end business process design, modeling and optimization in Signavio across core SAP modules.</li><li>Build &amp; maintain process architecture, SIPOC, EPC, BPMN 2.0 based process maps and process hierarchies.</li><li>Conduct enterprise-wide process discovery, gap analysis, harmonization, and standardization initiatives.</li></ul> Requirements: <ul><li>8–15 years of experience.&nbsp;</li><li>Chennai location with a hybrid work model.</li><li>Minimum 4 years of hands-on SAP Signavio experience.</li><li>Strong implementation, configuration, and rollout project exposure.</li><li>Individual Contributor (IC) role reporting to the Associate Director.</li><li>Understand Business Processes.</li><li>Create Process Maps in SAP Signavio.</li><li>Improve Existing Processes.</li><li>Support SAP S/4HANA Transformation.</li><li>Work on Process Mining.</li><li>Create Dashboards &amp; KPIs.</li><li>Process Governance.</li><li>Master Data &amp; Exalca Integration 9. Stakeholder Management.</li><li>User Training &amp; Change Management.</li></ul>

Responsibilities: Attendance Management: <ul><li>Monitor and track employee attendance, clock-in/clock-out records, and shift schedules.</li><li>Review attendance data and investigate discrepancies, missed punches, and attendance exceptions.</li><li>Ensure attendance records are maintained accurately and updated in a timely manner.</li></ul> Leave Administration: <ul><li>Process and maintain employee leave records in accordance with company policies.</li><li>Coordinate with employees and supervisors to ensure proper documentation and approvals for leave applications.</li><li>Timesheet Verification &amp; Payroll Support</li><li>Verify timesheets for accuracy, completeness, and compliance with company requirements.</li><li>Support payroll processing by providing accurate attendance, overtime, and leave-related information.</li><li>Resolve timesheet discrepancies and coordinate with relevant stakeholders when necessary.</li></ul> Reporting &amp; Compliance: <ul><li>Generate regular reports on attendance, overtime, absenteeism, and workforce metrics.</li><li>Ensure compliance with attendance policies, labor regulations, and internal Standard Operating Procedures (SOPs).</li><li>Maintain accurate records and documentation for audit and operational requirements.</li><li>Administrative Support</li><li>Provide day-to-day administrative support to the operations team.</li><li>Assist with data entry, record maintenance, and workforce-related administrative activities.</li></ul> Requirements: <ul><li>Diploma, Certificate, SPM/STPM, or equivalent qualification.</li><li>Minimum 2-3 years of experience in administration, HR coordination, workforce administration, or operations support.</li><li>Able to work 12 hours shift (Day &amp; Night) for the Operations support.</li><li>Good proficiency in Microsoft Excel and other Microsoft Office applications.</li><li>Familiarity with Time &amp; Attendance Systems, HRIS, or workforce management systems.</li><li>Strong attention to detail and accuracy in handling employee records and data.</li><li>Good communication and interpersonal skills.</li><li>Strong organizational and time management skills.</li><li>Ability to multitask and work effectively in a fast-paced manufacturing or operational environment.</li><li>Good problem-solving skills and ability to handle confidential information professionally.</li></ul>

Responsibilities: People Leadership &amp; Team Management: <ul><li>Lead, mentor, and manage a team of approximately 20 team members across Environment Management, Support, and Development functions.</li><li>Drive team performance, engagement, capability development, and succession planning.</li><li>Manage resource planning, workload allocation, and prioritization across multiple initiatives.</li><li>Foster strong collaboration between environment, support, testing, infrastructure, and application delivery teams.</li><li>Establish a culture of accountability, continuous improvement, and service excellence.</li></ul> Environment Services Delivery: <ul><li>Lead and oversee end-to-end test environment delivery and management activities.</li><li>Ensure environments are delivered consistently, securely, and within agreed timelines.</li><li>Drive environment planning, provisioning, configuration, maintenance, and operational readiness.</li><li>Manage competing environment demands across projects, testing cycles, and releases.</li><li>Ensure environment availability and performance to support SIT, UAT, Regression, Performance Testing, and Mock Execution activities.</li></ul> Infrastructure &amp; Technical Oversight: <ul><li>Provide leadership and oversight across:</li></ul> Infrastructure Platforms: <ul><li>Windows Server</li><li>Linux Server</li></ul> Database Platforms: <ul><li>Microsoft SQL Server</li><li>Oracle Database</li></ul> Middleware Platforms: <ul><li>Apache Web Server</li><li>JBoss EAP</li><li>Oracle WebLogic</li></ul> Integration &amp; File Transfer Services: <ul><li>SFTP Services</li><li>IBM MQ issue coordination and triaging</li><li>IBM Sterling Connect: Direct</li></ul> Network &amp; Connectivity Management: <ul><li>Firewall and network access requests</li><li>DNS and connectivity coordination</li><li>Infrastructure dependencies and environment access management</li><li>While hands-on technical expertise is important, the primary focus is leading delivery, governance, support operations, and cross-functional coordination.</li></ul> Support &amp; Service Management: <ul><li>Lead environment and operational support services.</li><li>Oversee incident, problem, and service request management processes.</li><li>Drive root cause analysis and service improvement initiatives.</li><li>Manage escalations and ensure timely resolution of critical issues.</li><li>Monitor service performance, KPIs, SLAs, and operational metrics.</li><li>Ensure support processes and operational controls are consistently followed.</li></ul> Governance &amp; Stakeholder Management: <ul><li>Act as the primary point of accountability for environment governance and service delivery.</li><li>Coordinate activities across Development, Testing, Infrastructure, Security, Database, Middleware, and Business teams.</li><li>Facilitate environment allocation, conflict resolution, prioritization, and risk management.</li><li>Provide regular reporting, updates, and recommendations to management and stakeholders.</li><li>Drive planning and coordination for project releases, environment readiness, and deployment activities.</li></ul> Environment Operations &amp; Continuous Improvement?: <ul><li>Lead environment monitoring, health checks, and operational reviews.</li><li>Coordinate data refresh, migration, restoration, and test data management activities.</li><li>Govern maintenance schedules, outage planning, and stakeholder communications.</li><li>Drive automation, process optimization, and operational excellence initiatives.</li><li>Support Disaster Recovery (DR) planning and execution activities.</li></ul> Requirements: <ul><li>8-12 years of overall IT experience.</li><li>Minimum 5 years of people management experience.</li><li>Proven experience managing teams of approximately 15-20+ resources.</li><li>Experience leading both Development and Support/Operations teams.</li><li>Experience managing environment services in a large enterprise environment.</li><li>Leadership &amp; Service Management</li><li>People management</li><li>Team performance management</li><li>Service delivery management</li><li>Incident and problem management</li><li>Operational governance</li><li>Stakeholder management</li><li>Resource planning and prioritization</li><li>Escalation management</li></ul>

Responsibilities: <ul><li>Plan and analyze the WIP, resources and activities in ensuring line continuity.</li><li>Effective line management and lot movement to meet OTD.</li><li>Coordinate with planner in production schedule to maximize the line utilization.</li><li>Implement effective work methodologies to ensure consistently high-quality output and productivity.</li><li>Together with engineering team, effective execution of assigned WI, SOP and target.</li><li>Drive together with Engineers in minimizing scraps and mishandling in the line.</li><li>Establish cross-training plans and proper certifications and re-certifications for respective team.</li><li>Responsible for managing the shift manpower and achieving the turnover target.</li><li>Compliance with CSR, EHS, QM, ESD, 5S standard and cleanroom protocol.</li></ul> Requirements: <ul><li>Minimum a Diploma/Degree in Electronic or Electrical Engineering or equivalent.</li><li>Experience in high volume production of electronics components in an MNC or semi-conductor industry.</li><li>Strong organizational, leadership and interpersonal skills.</li><li>Able to multi-task, set priorities and meet deadlines.</li><li>Experienced with computer systems and proficient with software applications such as MS Power Point, Excel and Word.</li><li>Ability to perform 12 hours shift</li></ul>

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219 reporting systems Jobs found

Service Recovery Head (Application Support)

Global Project Manager

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Production Admin Support

Test Infrastructure Platform Lead (MTest)

Production Supervisor

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219 reporting systems Jobs found

Service Recovery Head (Application Support)

Global Project Manager

Software Engineer - ERP

Technology Obsolences – Project Manager (VP1)

Enterprise Analytics – Machine Learning Ops/AI Projects (VP1)

Quality Assurance (QA) Associate

Signavio Business Process Specialist

Production Admin Support

Test Infrastructure Platform Lead (MTest)

Production Supervisor

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.