Customer Experience Director

Regional Manager

Senior Analyst, Data - VP1

Business Process Manager & Strategic Program Manager – MFG/SCM

Production Supervisor

Alignment Process Engineer

Senior Component Engineer - Interconnect & Connector Components

Failure Analysis Engineer

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Role Overview:&nbsp; <ul><li>The Regional Sales Manager will be responsible for driving business development to achieve the sales objectives across the assigned countries in the region through effective distributor network, user demand generation. </li><li>The role includes building and developing a high-performing local team and ensuring operational excellence to meet business objectives.</li></ul> Responsibilities:&nbsp; Sales Management, Business Development to drive differential growth:&nbsp; <ul><li>Achieve overall regional sales targets while ensuring growth of focused products and implementing initiatives to gain market share.</li></ul>&nbsp;Drive Business Development to generate demand from users: <ul><li>Co-create and execute plans for business development initiatives through demand generation modules for key products.</li><li>Driving Field Marketing and User connect through laid down modules- ensuring consistency and reviewing for impact.</li></ul>&nbsp;Competition Fighting &amp; Counteraction: <ul><li>Assess competition in our key categories and implementing strategies to counter them with requisite plans</li></ul>&nbsp;Pricing Management &amp; Margin Delivery: <ul><li>Achieve targeted margin for focused products through mix improvement and implementing requisite pricing actions</li></ul>&nbsp;Distributor/Importer Management: <ul><li>Develop suitable distributors for business delivery and manage relationships while conducting appropriate performance reviews.</li></ul>&nbsp;Drive Commercial Hygiene: <ul><li>Manage receivables to ensure timely collections while minimizing financial exposure through appropriate payment terms.</li></ul>&nbsp;People Management: <ul><li>Recruit the right talent for identified roles.</li><li>Provide training, development &amp; conduct high quality of review based on the set business objectives&nbsp;</li></ul> Requirements: Qualifications &amp; Experience:&nbsp; <ul><li>Education: Bachelor’s degree in business, MBA Preferred.</li><li>Experience: 10-12 years in Sales &amp; business development roles, including 3-4 years in regional management.</li><li>Languages: English</li></ul>&nbsp;Required Skillsets:&nbsp; <ul><li>Can Do Will Do and Drive Initiatives independently with a set of team members.</li><li>Strong Commercial &amp; Analytical</li><li>Entrepreneurial mindset with ability to spot opportunities and convert them to Business Initiatives.</li><li>Ability to lead teams &amp; set higher benchmarks</li></ul>&nbsp;

Responsibilities: <ul><li>Responsible for reviewing and understanding requirements and translating them into high-level and low-level documentation including source to target mapping</li><li>Responsible for Building Functional Specifications, data mappings, and data dictionary that maintains the current EDW / SDM standards</li><li>Responsible to own the entire Project / CRs from inception to production support</li><li>Assist development teams on queries pertaining to the development &amp; also support SIT / UAT testing</li><li>Attend to SIT / UAT Jira’s and abide to the SLAs</li><li>Work with production support teams as required to support production activities &amp; post-live validations</li><li>Must have impeccable written and oral communication skills down to the mapping documentation level</li><li>Ensure that documentation is captured, maintained, understood by and available to business and/or IT partners</li><li>Escalate critical technical issues and potential problems as needed to the Project Manager/ TDM to address any related issues in advance of deadlines</li><li>Should able to communicate with users and support their queries</li></ul> Requirements: <ul><li>Must have over 7 years related work experience.</li><li>Extensive knowledge &amp; experience in Teradata and SQL, Informatica PowerCenter V10+</li><li>Experience on Database Hadoop (Hive, Impala, beeline)</li><li>Understanding of software development lifecycle methodology</li><li>Exposure in database tuning would be an advantage</li><li>Exposure in Data Mapping &amp; Modelling, Impact Assessment</li><li>Knowledge in Python &amp; Unix scripting would be an added advantage</li></ul>

Responsibilities: Program Management: <ul><li>Responsible for overseeing and leading the entire project to ensure the scope and project milestones are met successfully.</li><li>To act as a liaison person between the entire project team (internal and external) and ensure alignment.</li><li>Collaborate with all parties to ensure program meets time, scope, quality and cost targets.</li><li>Report regularly the progress of the program to the stakeholders (Up to group Executive level )</li><li>Manage and lead cross-functional project team members</li><li>Responsible to acquire project resources and form project team (multi-discipline). Develop the team according to project &amp; team needs.</li><li>Manage changes to the project scope, project schedule and project costs using appropriate verification techniques</li><li>Measure project performance using appropriate tools and techniques</li><li>Report and escalate to management as needed</li><li>Manage the relationship with internal and external stakeholders.</li><li>Initiates project scope, requirements and key deliverables by collecting or receiving from management team.</li><li>Responsible to develop Project Management Plan, consistently monitor and control project progress.&nbsp;</li><li>Utilize Project Management Software (such as Microsoft Project) to generate schedules, analyse critical path/ float, and monitor project progress.&nbsp;</li><li>Take a leadership role in coordination of the team member activities. Navigate team to project goal.</li><li>Perform project risk assessment and determine risk respond plan. Regularly monitor identified risks and actively look /aware new potential risk once project progressed&nbsp;&nbsp;</li></ul> Process Analysis and Evaluation: <ul><li>Conduct comprehensive analysis of existing business processes to identify bottlenecks, inefficiencies, and areas for improvement.</li><li>Collaborate with stakeholders to understand business requirements and align process changes with strategic goals.</li><li>Utilize data-driven insights to identify key performance indicators (KPIs) and measure process performance and outcomes.</li></ul> Process Design and Implementation: <ul><li>Develop and design streamlined processes and procedures that enhance productivity, reduce costs, and improve overall operational efficiency.</li><li>Ensure that new processes are clearly documented, communicated to relevant teams, and effectively implemented.</li><li>Work with cross-functional teams to gain buy-in and ensure smooth integration of process changes.</li></ul> Process Monitoring and Optimization: <ul><li>Establish mechanisms for ongoing monitoring and evaluation of implemented processes to identify potential issues or deviations.</li><li>Regularly analyze performance data, gather feedback, and adjust as needed to continuously improve processes.</li><li>Implement best practices and industry standards to further optimize business processes.</li></ul> Requirements: <ul><li>Bachelors degree in Business Administration, Management, Engineering, Supply Chain or a related field. Masters degree is a plus.</li><li>Min 10+ years experince in supply chain</li><li>Proven experience (typically 5+ years) in business process management &amp; driving strategic programs/projects/process improvement with domain knowledge and experience either in Supply Chain (Planning/Purchasing/Warehouse/Logistics) or Manufacturing (Industrial Engineering/Project Management)&nbsp;</li><li>Fluent English and ability to articulate clearly</li><li>Need to have experience in program/project management</li><li>Experience in driving for process improvements in the area of Supply Chain or Manufacturing</li><li>Strong analytical and problem-solving skills with a data-driven approach to decision-making.</li><li>Excellent project management skills with the ability to lead cross-functional teams effectively.</li><li>Strong communication and interpersonal skills to collaborate with diverse stakeholders.</li><li>Knowledge of process improvement methodologies such as Lean, Six Sigma, or BPMN (Business Process Model and Notation).</li><li>Familiarity with process modeling and workflow software tools.</li><li>Ability to adapt to a dynamic and fast-paced work environment</li></ul>

Responsibilities: <ul><li>Plan and analyze the WIP, resources and activities in ensuring line continuity.&nbsp;</li><li>Effective line management and lot movement to meet OTD.&nbsp;</li><li>Coordinate with planner in production schedule to maximize the line utilization.&nbsp;</li><li>Implement effective work methodologies to ensure consistently high-quality output and productivity.&nbsp;</li><li>Together with engineering team, effective execution of assigned WI, SOP and target.&nbsp;</li><li>Drive together with Engineers in minimizing scraps and mishandling in the line.&nbsp;</li><li>Establish cross-training plans and proper certifications and re-certifications for respective team.&nbsp;</li><li>Responsible for managing the shift manpower and achieving the turnover target.&nbsp;</li><li>Compliance with CSR, EHS, QM, ESD, 5S standard and cleanroom protocol.&nbsp;</li></ul> Requirements: <ul><li>Minimum a Diploma/Degree in Electronic or Electrical Engineering or equivalent.&nbsp;</li><li>Experience in high volume production of electronics components in an MNC or semi-conductor industry.&nbsp;</li><li>Strong organizational, leadership and interpersonal skills.&nbsp;</li><li>Able to multi-task, set priorities and meet deadlines.&nbsp;</li><li>Experienced with computer systems and proficient with software applications such as MS Power Point, Excel and Word.&nbsp;</li><li>Ability to perform 12 hours shift&nbsp;</li></ul>

Responsibilities: <ul><li>Conduct daily optical coupling production work for various optical modules</li><li>Optimize existing optical coupling processes, improve coupling efficiency, product yield and consistency, and reduce production costs and defective rates.</li><li>Responsible for on-site technical support for coupling production, quickly respond to abnormal production conditions, and handle process and product defects in a timely manner.</li><li>Carry out failure analysis of coupling-related defective products, summarize failure modes root causes (such as coupling offset, optical power loss, glue failure, fiber displacement etc.), and formulate targeted improvement and preventive measures.</li><li>Cooperate with R&amp;D and quality teams to verify new products, new coupling processes and new materials, and complete process validation and mass production conversion work.</li><li>Sort out coupling process documents, standard operation procedures (SOP) and failure analysis reports, and accumulate process experience to form technical archives.</li></ul> Requirements: <ul><li>Bachelor degree or above in Optics, Optoelectronics, Electronic Engineering, Mechanical Engineering or related majors.</li><li>Familiar with basic optical theories and professional knowledge, understand the working principle of optical modules, optical path transmission principles and fiber coupling mechanism.</li><li>Possess practical hands-on experience in optical module coupling process, familiar with coupling equipment operation, fiber alignment adjustment, optical power calibration and related production processes.</li><li>Equipped with independent failure analysis and problem-solving capabilities, able to quickly locate coupling process abnormalities and product failure causes, and implement effective solutions.</li><li>Familiar with common optical module products (such as SFP, QSFP, OSFP, 800G/400G high-speed optical modules) and mainstream coupling processes is preferred.</li><li>Good logical thinking, hands-on ability and on-site emergency response capability, able to adapt to production technical support work.</li></ul>

Responsibilities: <ul><li>Support qualification of connector and interconnect component site capabilities and product readiness.</li><li>Serve as a technical contributor in commodity teams; evaluate quality and reliability performance data and provide inputs for sourcing strategy.</li><li>Contribute to defect reduction and process re-engineering efforts related to interconnect components.</li><li>Identify, initiate, and help drive process improvements that reduce cycle time and cost while maintaining exceptional quality.</li><li>Support product transfer and change programs to sustain affected products and supplier sites.</li><li>Engage early in NPI and provide inputs for concurrent engineering efforts (DFM, FMEA, tooling design, plating, validation testing, etc.).</li><li>Provide technical support to the supply chain and engineering community, building toward subject-matter expertise in interconnect technologies.</li></ul> Requirements: <ul><li>Bachelors or Masters Degree in Mechanical Engineering, Electrical Engineering, or an equivalent field, with 5-7+ years of relevant industry experience.</li><li>Foundational hands-on exposure to interconnect and connector technologies at the application and component level, including the fundamentals of associated PCB attach technologies.</li><li>Familiarity with mechanical and electrical design principles — tolerance analysis, fabrication methods, materials selection, plating, and validation testing. Awareness of Signal Integrity (SI) fundamentals is a plus.</li><li>Experience with problem-solving and process improvement methodologies (8D, Lean Six Sigma) and FMEA facilitation techniques.</li><li>Experience managing multiple projects using established project management skills and tools.</li><li>Domain exposure to connector or interconnect component manufacturing processes preferred.</li><li>Requires on-site support at manufacturing facilities.</li><li>Strategically focused, impact-oriented, highly organized, and adaptable.</li><li>Fluent English and Vietnamese speaking and writing. Chinese speaking and writing is a plus.</li></ul>

Responsibilities: <ul><li>Failure Analysis Engineer will drive the improvements in the accuracy of the fault duplication and isolation</li><li>Provide directions and techniques on customer issues.</li><li>Engage Design engineering and communicate findings and resolutions for HW and SW field issues.</li><li>Coordinate the Failure Analysis cases review meeting with company teams and suppliers.</li><li>Defect detection including containment analysis.</li><li>Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issue.</li><li>Articulate key technical issues to stakeholders, sense issues early, identify impact and partner to drive resolution.</li><li>Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.</li><li>Drive innovation, new technology/processes.</li><li>Organize, plan, track and close-out design, components, manufacturing issues associated with the products.</li><li>Evolving the Product debug document over the Product Life Cycle.</li><li>Responsible for communication on key issues along with quality group to design engineering, accounts and Escalations teams.</li><li>Proactive Engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.</li><li>Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue.</li><li>Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation</li></ul> Requirements: <ul><li>Bachelor’s in electrical or computer engineering with 7+ years of related experience.</li><li>Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.</li><li>Hardware design, schematics generation, and design validation for service provide routing products.</li><li>Experience with sophisticated high speed board design and board bring-up.</li><li>Knowledge of products.</li></ul>

Role Description: <ul><li>The Senior Manager – R2R oversees the financial reporting, management reporting and regulatory reporting processes.</li><li>The role is responsible for process efficiency, reporting accuracy and cross-functional collaboration.</li><li>It supports the Director – Record to Report in creating value within the Finance sub-function through continuous improvement and optimisation of existing processes.</li><li>The role also leads the team to foster customer centricity and service excellence, aligned with the shared vision.</li></ul> Responsibilities: 1. Strategic Planning &amp; Financial Governance <ul><li>Support the financial reporting strategy, aligning it with corporate financial goals.</li><li>Ensure compliance with IFRS, US GAAP and local regulatory standards.</li><li>Support financial risk management initiatives to mitigate process risks.</li><li>Guide the team to ensure adherence to reporting processes, guidelines and protocols, delivering against agreed SLAs.</li><li>Track relevant KPIs, identify operational gaps and guide the team in achieving its objectives.</li><li>Support special projects and initiatives that deliver continuous value to Finance and align with business goals.</li></ul> 2. Financial Reporting &amp; Analysis <ul><li>Lead the preparation and review of monthly, quarterly and annual financial reports, ensuring accuracy and compliance with financial regulations and policies.</li><li>Oversee the preparation of financial statements and management reports that provide insights into financial performance.</li><li>Ensure reporting processes align with business goals and regulatory requirements.</li><li>Manage the consolidation process.</li><li>Review and approve financial statement footnotes and disclosures.</li></ul> 3. Management Reporting <ul><li>Develop and maintain management reports and dashboards.</li><li>Analyse financial results and provide insights to senior management.</li><li>Prepare variance analysis comparing actual results with budgets and forecasts.</li><li>Collaborate with the FP&amp;A team to align financial reporting with planning and analysis.</li></ul> 4. Regulatory Reporting <ul><li>Ensure compliance with reporting requirements and deadlines.</li><li>Monitor changes in reporting standards and implement necessary updates.</li><li>Liaise with external auditors during the audit process.</li></ul> 5. Stakeholder Management <ul><li>Collaborate with Finance teams to ensure financial data is accurate and up to date.</li><li>Act as the primary escalation point for critical issues, coordinating with IT and other stakeholders to ensure timely resolution.</li><li>Manage a team of Assistant Managers, Senior Associates and Associates within reporting.</li><li>Build strong working relationships with Finance, Internal Audit, Business Operations and other internal stakeholders.</li><li>Provide regular updates and escalate issues to senior management in a timely manner.</li></ul> 6. Internal Controls &amp; Compliance <ul><li>Ensure reporting processes comply with GAAP/IFRS and internal policies.</li><li>Implement and maintain internal controls related to financial reporting.</li><li>Monitor compliance procedures, identify control gaps and drive corrective actions.</li><li>Monitor adherence to risk assessment frameworks and checklists across operations, systems and processes.</li><li>Review risk assessment outcomes and implement appropriate controls to address identified vulnerabilities.</li></ul> 7. Process Improvement &amp; Reporting <ul><li>Identify and implement reporting process improvements, including automation tools and reporting systems.</li><li>Develop best practices that improve accuracy and reduce manual effort.</li><li>Standardise R2R processes across subsidiaries while maintaining necessary flexibility.</li><li>Assess reporting workflows and drive initiatives to reduce cycle times and improve accuracy.</li><li>Identify opportunities to reduce costs and improve operational efficiency.</li><li>Collaborate with internal and external stakeholders to implement process improvements effectively.</li></ul> 8. People Management <ul><li>Lead the team and ensure individual objectives and priorities align with Finance and overall business objectives.</li><li>Provide day-to-day supervision and support to direct reports in achieving operational goals.</li><li>Monitor team upskilling and continuous development in line with Finance capability requirements and service priorities.</li><li>Foster a customer-centric and service-oriented culture that encourages innovation and high performance.</li></ul> Requirements: Qualifications, Experience &amp; Skills <ul><li>A bachelor’s degree in Accounting or Finance is required.</li><li>Professional certification such as CA, CPA or ACCA is required.</li></ul> Experience <ul><li>At least 7 years of experience in financial reporting, general ledger, financial close processes or a similar area.</li><li>Strong expertise in financial controls, compliance and governance frameworks.</li><li>A proven track record in stakeholder management and service excellence.</li><li>Strong leadership and relationship management skills, with a customer-focused approach.</li><li>Ability to manage multiple priorities in a fast-paced environment.</li><li>A strong understanding of Finance functions and processes.</li><li>Real estate or related-sector experience is preferred.</li><li>Experience in finance shared services is preferred.</li><li>Middle East regional experience is preferred.</li></ul> Technical Skills &amp; Competencies <ul><li>Experience with ERP systems such as Oracle Fusion and FCCS.</li><li>Familiarity with tools and technologies such as ARCS and AI-driven analytics.</li><li>Strong knowledge of GAAP/IFRS and financial reporting requirements.</li><li>Behavioural Competencies</li><li>Strategic orientation</li><li>Customer focus</li><li>Intrapreneurial thinking</li><li>Talent focus and employee centricity</li><li>Process excellence and execution focus</li><li>Innovation</li><li>Team leadership</li></ul>

Responsibilities: <ul><li>Be responsible for identifying and qualifying sales leads, ensuring they are a good fit for Food Retail/Food Service &amp; Light Industrial Refrigeration, specifically for customers in the strategic products space</li><li>Create market demand by engaging end users, consultants, EPCs, contractors, OEMs, and system integrators to influence project specifications.</li><li>Collaborate with Sales Rep / AE to close new logos; handoff account to sales resources for account management</li><li>Use CRM software to track leads, ensure consistent follow-ups, and organize workflows to pass qualified leads to primary account owners for further engagement</li><li>Continuously gather intelligence on market trends and competition to provide insights to sales teams and to help further refine value messaging during outreach</li><li>Leverage company-created content (e.g., whitepapers, case studies, etc.) to educate prospects on company products and services</li></ul> Requirements: <ul><li>Hold at least a Bachelor’s degree or higher, preferably in Mechanical/Electrical Engineering.</li><li>Seven (7) or more years of experience in B2B, B2C or technical sales roles with responsibility for managing clients in Food Retail, Food Service &amp; Light Industrial Refrigeration segments.</li><li>Proven ability to plan and execute territory sales strategies.</li><li>Strong relationship‑building, presentation, and negotiation skills.</li><li>Strong capability in opportunity management and pipeline management.</li><li>Effective communication skills across customer, team, and internal stakeholder groups.&nbsp;</li><li>Fluent communication skills (verbal and written) are required in Thai and English. Good listening and computer skills are essential.</li><li>Legal authorization to work in Thailand – sponsorship will not be provided.</li></ul>

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126 responsible sourcing Jobs found

Customer Experience Director

Regional Manager

Senior Analyst, Data - VP1

Business Process Manager & Strategic Program Manager – MFG/SCM

Production Supervisor

Alignment Process Engineer

Senior Component Engineer - Interconnect & Connector Components

Failure Analysis Engineer

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

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126 responsible sourcing Jobs found

Customer Experience Director

Regional Manager

Senior Analyst, Data - VP1

Business Process Manager & Strategic Program Manager – MFG/SCM

Production Supervisor

Alignment Process Engineer

Senior Component Engineer - Interconnect & Connector Components

Failure Analysis Engineer

Senior Manager Financial Reporting (Real Estate)

Segment Development Manager

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WhiteCrow is on a mission to connect companies with the best talent across the globe.