Customer Experience Director

Segment Development Manager

Manager - Training

Manager - Marketing - Retail

Sales Manager

Talent Acquisition Specialist

Executive Director

TA Specialist

Responsibilities: Customer Experience Strategy &amp; Governance: <ul><li>Develop, implement and continuously evolve the Companys Customer Experience strategy, roadmap, service standards and priorities in alignment with overall business objectives.</li><li>Establish the Customer Experience governance framework and ensure clear accountability for customer experience performance across relevant functions.</li><li>Represent the Voice of the Customer within the organization and ensure customer insights are considered in strategic, commercial, product and operational decisions.</li><li>Establish cross-functional governance for significant customer-impacting issues, ensuring root causes, corrective actions, responsible owners and deadlines are defined and tracked through to closure.</li><li>Collaborate with Commercial, Marketing, Product, Technology, Network, Finance, Regulatory, Legal and other departments to deliver a consistent and seamless end-to-end customer experience.</li></ul>&nbsp;Customer Support Operations: <ul><li>Lead the Customer Support Operations function and ensure effective management of internal and outsourced customer support operations.</li><li>Ensure customers receive timely, consistent and high-quality support across all relevant customer service channels and touchpoints.</li><li>Define and monitor operational KPIs and SLAs, including service levels, response and resolution times, First Contact Resolution, productivity and other relevant customer support indicators.</li><li>Continuously optimize customer support processes to improve efficiency, reduce customer effort, improve service quality and control operating costs.</li><li>Oversee internal and outsourced inbound and outbound customer support operations and ensure third-party partners meet agreed service levels, productivity, quality and customer experience standards.</li><li>Define workforce dimensioning, capacity planning and resource allocation requirements for internal and outsourced operations based on customer demand, contact volumes and business requirements.</li><li>Establish and oversee effective escalation processes for complex, sensitive or unresolved customer issues, ensuring clear ownership and timely resolution.</li><li>Ensure appropriate business continuity and customer-support procedures are in place for network incidents, system outages, major campaigns, unexpected increases in customer demand and other high-impact events.</li><li>Assess and recommend technologies, systems, automation and self-service solutions that improve customer experience, operational efficiency and cost-to-serve.</li><li>Define the Customer Experience organizational structure and resource requirements, and oversee recruitment priorities, performance management, employee development and succession planning.</li></ul> Quality Assurance &amp; Continuous Improvement: <ul><li>Lead a structured Continuous Improvement program across customer-facing operations using customer feedback, operational data, quality findings and root-cause analysis.</li><li>Own the Customer Experience Quality Assurance framework, including quality standards, interaction audits, mystery evaluations, calibration, quality scorecards and corrective-action mechanisms across internal and outsourced operations.</li><li>Analyze customer complaints, repeat contacts, escalations, quality findings and operational data to identify recurring issues and root causes, and drive cross-functional corrective and preventive actions through to implementation.</li><li>Identify opportunities to reduce avoidable and repeat customer contacts through process simplification, automation, self-service, improved communication and permanent resolution of root causes.</li><li>Track Continuous Improvement initiatives and measure their impact on customer satisfaction, service quality, operational efficiency, contact reduction and other relevant business outcomes.</li><li>Lead end-to-end customer journey reviews and service-design initiatives to identify pain points, reduce customer effort, improve First Contact Resolution and enhance the experience across physical, assisted and digital touchpoints.</li></ul> Training, Knowledge &amp; Capability Development: <ul><li>Oversee the Customer Experience Training function and establish a structured capability-development framework covering onboarding, product and service knowledge, systems, processes, customer handling, soft skills, coaching and refresher training.</li><li>Ensure Training Needs Analysis is driven by quality results, customer feedback, operational performance and identified competency gaps, and measure the effectiveness of training interventions.</li><li>Establish and maintain effective Knowledge Management practices, including customer-care SOPs, scripts, FAQs, knowledge articles and operational guidelines, ensuring frontline teams receive accurate and timely information.</li><li>Promote a culture of customer focus, continuous learning and high performance through coaching, recognition and employee-development initiatives.</li></ul> Customer Analytics, Voice of Customer &amp; Insights: <ul><li>Lead the Customer Analytics function and ensure customer and operational data is converted into actionable insights for Customer Experience and the wider business.</li><li>Establish CX dashboards and reporting covering customer behaviour, contact drivers, complaints, repeat contacts, service performance, quality, satisfaction, retention/churn indicators and emerging customer trends.</li><li>Own the Voice of Customer and CX measurement framework, including NPS, CSAT, First Contact Resolution and other relevant customer experience indicators, establishing targets and monitoring performance against them.</li><li>Use surveys, complaints, customer interactions, research and other feedback channels to identify customer needs, expectations, pain points and emerging trends, ensuring insights are translated into clearly defined improvement actions.</li><li>Utilize customer segmentation based on relevant behaviors, preferences, value, demographics and usage patterns to support customer experience initiatives, service prioritization and relevant business campaigns.</li></ul> Product, Process &amp; Operational Readiness: <ul><li>Ensure Customer Experience is appropriately involved in the development and implementation of new products, services, campaigns, processes and customer-impacting system changes, with customer experience risks identified before implementation.</li><li>Establish operational-readiness requirements for major launches and changes, including capacity, processes, systems, training, knowledge materials, customer communication and escalation procedures, and monitor customer impact following implementation.</li></ul> Performance, Compliance &amp; Financial Management: <ul><li>Provide senior management with regular reporting on Customer Experience performance, customer trends, key risks, operational performance, Continuous Improvement initiatives and areas requiring management attention.</li><li>Ensure Customer Experience operations comply with applicable regulatory requirements, company policies, data protection requirements and industry standards in coordination with Regulatory, Legal and other relevant functions.</li><li>Develop and manage the Customer Experience operating budget and monitor operating costs, productivity and cost-to-serve, identifying opportunities to improve efficiency without negatively impacting customer experience.</li><li>Manage key Customer Experience vendors and partners, ensuring contractual commitments, SLAs, costs, quality standards and performance expectations are effectively monitored and managed.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s Degree in Business Administration, Communications, Marketing, or a related field,</li><li>A Master’s degree or professional certification (e.g., CCXP - Certified</li><li>Customer Experience Professional) is highly preferred.</li></ul>

Responsibilities: <ul><li>Be responsible for identifying and qualifying sales leads, ensuring they are a good fit for Food Retail/Food Service &amp; Light Industrial Refrigeration, specifically for customers in the strategic products space</li><li>Create market demand by engaging end users, consultants, EPCs, contractors, OEMs, and system integrators to influence project specifications.</li><li>Collaborate with Sales Rep / AE to close new logos; handoff account to sales resources for account management</li><li>Use CRM software to track leads, ensure consistent follow-ups, and organize workflows to pass qualified leads to primary account owners for further engagement</li><li>Continuously gather intelligence on market trends and competition to provide insights to sales teams and to help further refine value messaging during outreach</li><li>Leverage company-created content (e.g., whitepapers, case studies, etc.) to educate prospects on company products and services</li></ul> Requirements: <ul><li>Hold at least a Bachelor’s degree or higher, preferably in Mechanical/Electrical Engineering.</li><li>Seven (7) or more years of experience in B2B, B2C or technical sales roles with responsibility for managing clients in Food Retail, Food Service &amp; Light Industrial Refrigeration segments.</li><li>Proven ability to plan and execute territory sales strategies.</li><li>Strong relationship‑building, presentation, and negotiation skills.</li><li>Strong capability in opportunity management and pipeline management.</li><li>Effective communication skills across customer, team, and internal stakeholder groups.&nbsp;</li><li>Fluent communication skills (verbal and written) are required in Thai and English. Good listening and computer skills are essential.</li><li>Legal authorization to work in Thailand – sponsorship will not be provided.</li></ul>

Responsibilities: <ul><li>The job holder will be responsible to design, develop, deliver and administer training programs that enhance employee knowledge, skills, behaviours, and performance to support the company attain its strategic objectives.</li><li>Develop and implement comprehensive Training intervention programs that aligns with Talent Management strategy and overall development of the employees to address specific skill gaps.</li><li>Conduct needs assessment to identify skill gaps and training needs and create training programs that are designed to effectively improve performance and productivity of employees.</li><li>Plan the annual training calendar and delivery of Internal/ External trainings and development programs by rolling out suitable training programs that enhance employees’ skills and performance, increase productivity/ quality of work and meet the identified needs in alignment with the organizations values and culture.</li><li>Facilitate training and awareness sessions/ workshops for employees and leaders and maintain close communication with all to discuss training needs, training methodologies and solutions to ensure that they are fully aware of training opportunities available.</li><li>Deliver training sessions, workshops, and seminars to employees, ensuring content is engaging, relevant, and interactive.</li><li>Develop and manage the training budget to ensure that the best quality of trainings are provided within the established budget and ensure that resources are allocated effectively across all levels of the organization.</li><li>Identify and partner with external vendors to source training content and solutions as needed and measure performance to ensure that the organizations learning and development programs have access to the best training content and solutions available in the market.</li><li>Provide coaching and support to managers and leaders to help them develop their teams and support employee development.</li><li>Conduct post-training surveys to measure training program and vendor effectiveness and relevancy along with individual retention and adoption of learnings.</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Administration with Major’s in Human Resources; Master’s degree- preferred</li><li>Professional certification in Assessment and Learning and/or CIPD in Learning and Development (level 3 or 5)- preferred</li><li>Certified Coach or Certified NLP (Neuro-Linguistic Programming) practitioner - preferred</li></ul>

Responsibilities: <ul><li>Support Senior Manager in developing annual marketing strategies and mall-level plans.</li><li>Assist with market positioning, competitive analysis, and customer segmentation.</li><li>Align with internal business units on marketing direction.</li><li>Assist in delivering annual integrated 360° campaigns.</li><li>Coordinate with Strategy and Leasing teams.</li><li>Implement strategies to enhance customer loyalty and revenue.</li><li>Prepare campaign briefs and scopes of work.</li><li>Manage execution of approved campaigns.</li><li>Identify partnership opportunities</li><li>Support development of event concepts and activations.</li><li>Coordinate with operations, mall teams, and agencies for event execution.</li><li>Ensure branding and setup consistency.</li><li>Oversee preparation of marketing collateral.</li><li>Support in securing authority approvals.</li><li>Assist in evaluating sponsorships.</li><li>Ensure events are promoted across all channels.</li></ul> Requirements: <ul><li>Bachelor’s degree required; Master’s preferred</li><li>Experience:-5–7 years marketing experience, ideally GCC.</li><li>Experience in mall marketing, PR, events, digital, or agencies.</li><li>Strong understanding of multi-channel marketing.</li><li>Knowledge of digital tools and analytics.</li><li>Strong creative and project management skills.</li><li>Strong communication skills.</li></ul>

Role Description: <ul><li>We are seeking an experienced Sales Manager to develop profitable sales growth across Argentina and priority Latin American markets for a global specialist manufacturer of technical solutions serving the tobacco and related industries.</li><li>The role has a strong market-development and white-space mandate.</li><li>The successful candidate will be expected to leverage an existing Latin American commercial network, identify priority customers and stakeholders, create new market access and develop sustainable revenue opportunities.</li><li>The ideal candidate will have strong credibility within tobacco, nicotine or adjacent regulated/industrial sectors, combined with the ability to operate independently in relationship-driven markets.</li></ul> Responsibilities: Regional Sales &amp; Business Development <ul><li>Develop profitable sales growth across Argentina and priority LATAM markets.</li><li>Identify and penetrate white-space markets where the organisation has limited or no presence.</li><li>Develop country-by-country access strategies for priority customers and decision-makers.</li><li>Generate new business and manage the full sales process.</li><li>Develop relationships with customers, prospects and key industry stakeholders.</li><li>Identify opportunities to increase revenue and profitability.</li><li>Provide market intelligence on customers, prospects, competitors and pricing.</li><li>Participate in key customer meetings with regional sales leadership.</li></ul> Market Development <ul><li>Identify priority countries, customer segments and market opportunities.</li><li>Build and maintain a regional stakeholder map.</li><li>Develop relationships across:</li><li>Tobacco manufacturers</li><li>Nicotine companies</li><li>Packaging companies</li><li>Paper suppliers</li><li>Machinery/equipment companies</li><li>Distributors and agents</li><li>Other relevant industrial stakeholders</li><li>Analyse market trends and competitor activity.</li><li>Translate informal market intelligence into commercial strategies.</li><li>Identify appropriate channels and routes to market.</li><li>Develop market segmentation and customer-prioritisation strategies.</li></ul> Key Account Development <ul><li>Develop relationships with priority customers at multiple organisational levels.</li><li>Identify new opportunities within existing accounts.</li><li>Build customer account strategies and action plans.</li><li>Coordinate with regional and global sales teams.</li><li>Develop sustainable customer growth.</li><li>Maintain structured customer-contact plans.</li><li>Identify cross-functional resources required to support customers.</li></ul> Pipeline &amp; Performance Management <ul><li>Build and manage a robust sales pipeline.</li><li>Track opportunity development, conversion and white-space penetration.</li><li>Maintain accurate forecasting and monthly performance reporting.</li><li>Monitor sales and profitability against budget and plan.</li><li>Identify root causes of underperformance by country, account, channel, pricing, supply or competition.</li><li>Develop and implement corrective actions.</li><li>Maintain accurate CRM and opportunity information.</li></ul> Requirements: Essential Experience <ul><li>Bachelors degree, preferably in Business, Engineering, Marketing or a related discipline.</li><li>Approximately 10 years of industrial B2B technical sales experience.</li><li>Existing commercial network across Latin America.</li><li>Proven new business development and account-management experience.</li><li>Demonstrated ability to operate in complex, relationship-driven markets.</li><li>Experience developing new markets or underpenetrated customer segments.</li><li>Strong understanding of sales, supply chain and customer-service processes.</li><li>Willingness to travel frequently.</li></ul> Relevant Industry Background Candidates may come from: <ul><li>Tobacco / nicotine</li><li>Cigarette manufacturing</li><li>Tobacco leaf</li><li>Filters</li><li>Cigarette paper / tipping paper / plug wrap</li><li>Packaging</li><li>Paper</li><li>Machinery and equipment</li><li>Industrial components</li><li>Distribution / agency</li><li>Trade marketing</li><li>Other regulated or technical B2B industries</li></ul> Skills &amp; Attributes <ul><li>Strong existing customer and stakeholder network.</li><li>Strong relationship-building and influencing capability.</li><li>Analytical and commercially minded.</li><li>Excellent presentation and communication skills.</li><li>Self-motivated and entrepreneurial.</li><li>Strong hunter mentality and persistence.</li><li>Comfortable creating opportunities in markets with limited existing presence.</li><li>Able to operate independently with limited market data.</li><li>Strong strategic thinking and commercial judgement.</li><li>Excellent prioritisation and organisation skills.</li><li>Languages</li><li>Fluent English and Spanish required.</li><li>Portuguese is a strong advantage.</li></ul>

Responsibilities: <ul><li>Select the desired employees and develop, implement, and monitor the programs and processes used in recruitment and selection.&nbsp;</li><li>They source, recruit, screen, interview and recommend external and/or internal candidates to staff open requisitions.&nbsp;</li><li>Utilize the services of employment agencies and/or place employment ads in appropriate sources, including the intranet, Internet, and print media.&nbsp;</li><li>Responsible for developing and implementing recruiting plans and administering talent management efforts and employee referral programs, managing the resume tracking system and ensuring consistent corporate image throughout recruiting campaigns.&nbsp;</li><li>Lead end-to-end recruitment, ensuring alignment with organizational strategy and culture.</li><li>Manage end-to-end hiring process: Source, resume screen, phone screen, schedule interviews, Offer documentation and onboarding</li></ul> Requirements: <ul><li>Minimum 6+ years of experience required for this role.</li><li>Should possess expert knowledge and innovative skills to source and attract active &amp; passive talent from different sourcing channels (job boards, social media, referrals and local outreach to identify potential candidates</li><li>Communication and Stakeholder management is key to be successful in this role as you work with global stakeholders and matrix organization</li><li>Good understanding of the engineering manufacturing industries in the local market, able to map talents, develop business intelligence for sourcing strategies and techniques</li></ul> Qualification <ul><li>Experience in handling end-to-end Talent Attraction Process [Source to Onboard]</li><li>Be able to develop Recruiting Strategies basis the skill demand and complexities</li><li>Expert knowledge and Hands-on in preparing market research, Market/Talent mapping using various tools such as Talent Neuron, Draup, LinkedIn Talent Insight</li><li>Data driven: able to analyse, slice &amp; dice data, develop insights from data and be able to make decisions to drive hiring strategies</li></ul>

Responsibilities: Regional Sales Management Key Activities:&nbsp; <ul><li>Comprehensive understanding of customer’s market dynamic, regulatory environment, channel structure, segment trends, competitive environment and decision making network in Latin America.</li><li>Develop relationships with customers, prospects and participate in key customer meetings with Regional Sales team.</li><li>Identify and penetrate white-space markets where Our client has limited or no presence, creating a country-by-country access strategy for priority accounts, channels, and decision makers.</li><li>Generate new business and manage the full sales activity to maximize sales opportunities.</li><li>Engage with key accounts and maintain effective customer relationships.</li><li>Provide insights and updates on customers, prospects, market access barriers, competitor positioning, pricing and regional growth opportunities .</li></ul> Sales Planning and Market Development Key Activities: <ul><li>Promote our client value proposition and market presence in priority Latin America countries, with particular focus on underpenetrated and high-potential white-space markets.</li><li>Promote and sell our client solutions by establishing key contracts and developing relationships with target customers.</li><li>Build and maintain a regional stakeholder map covering manufacturers, converters, distributors, tobacco/nicotine industry contacts, packaging players, agents, and other relevant commercial stakeholders.</li><li>Generate new enquiries from existing customers, prospecting of new customers.</li><li>Identify and create new opportunities and pipelines to deliver growth in revenue and profitability.</li><li>Conduct customer preparation and market segmentation matrix</li><li>Perform market trend analysis and competitor activity in the region</li><li>Present relevant products and participate in regional sales meetings</li><li>Translate informal market signals into commercial strategies, including demand capture, customer education, channel selection</li></ul> Performance Management Key Activities: <ul><li>Monitor performance against the annual plan, pipeline targets, opportunity conversion and white space market entry and penetration through salesforce.</li><li>Monthly customers performance progress tracking against monthly forecast and budget&nbsp;</li><li>Work closely with customers to provide forecast and demand.</li><li>Create and execute actions to address underperformance and stimulate sales activity.</li><li>Identify underperformance root causes by country, account, channel, pricing, access, supply, or competitive factor, and execute corrective actions.</li></ul> Requirements: <ul><li>Existing commercial network in Latin America, ideally including tobacco manufacturers, packaging/converting companies, distributors, agents, or related industry stakeholders.</li><li>Experience in tobacco, nicotine, or adjacent regulated industries is strongly preferred. Candidates from tobacco leaf, cigarette manufacturing, filters, packaging, paper, machinery, distribution, or trade-marketing environments may be particularly relevant.</li><li>Bachelor’s degree (preferably in Engineering, Business, or Marketing).</li><li>10 years of industrial B2B technical sales experience.&nbsp;</li><li>Strong analytical, presentation, and communication skills.</li><li>Fluent in English and Spanish. Portuguese is a strong advantage.</li><li>Detail-oriented, self-motivated, and able to manage multiple priorities.</li><li>Willing to travel frequently.</li><li>Strong understanding of sales, supply chain, and customer service processes.</li><li>Creative and strategic thinker with a passion for business growth.</li><li>Comfortable operating in ambiguous markets where reliable data may be limited and where success depends on local intelligence, trusted relationships, persistence, and disciplined qualification.</li></ul>

Role Description: <ul><li>The Executive Director of Operations is responsible for the leadership, performance and operational excellence of Mount Kilimanjaro Safari Clubs portfolio of safari lodges, camps, safari businesses and future hospitality ventures.</li><li>Reporting directly to the Chief Executive Officer – Hospitality &amp; Conservation, the role has executive accountability for the day-to-day and long-term performance of the Companys operations, ensuring exceptional safari and hospitality experiences, consistently high accommodation and service standards, effective asset management, operational efficiency and sustainable profitability across the portfolio.</li><li>The Executive Director of Operations translates the Companys strategy and commercial commitments into operational execution. The role ensures that what the Company sells is consistently and successfully delivered across every stage of the guest journey, from reservation handover and pre-arrival preparation through accommodation, safari experiences, on-property services and departure.</li><li>The Executive Director of Operations is accountable for operational delivery, on-ground sales and trade relationships in market, guest conversion and on-property revenue and expense management.</li></ul> Responsibilities&nbsp; 1. Strategic Leadership &amp; Operational Business Performance – 20% <ul><li>Partner with the Chief Executive Officer to translate the strategic direction of Mount Kilimanjaro Safari Club into clear operational priorities, business plans and measurable performance outcomes.</li><li>Provide executive leadership across the Companys safari, lodge, camp and hospitality operations, ensuring effective execution of the Companys strategic and commercial priorities.</li><li>Act as a custodian of the Companys operational assets, financial resources and reputation, applying a long-term ownership mindset to operational decision-making.</li><li>Establish clear performance expectations and accountability across the operational organization.</li><li>Monitor business performance through financial, operational, guest experience, asset and people indicators and ensure timely intervention where performance falls below expectation.</li><li>Lead regular executive business reviews and property performance reviews to ensure corrective actions and opportunities are effectively implemented.</li><li>Identify operational risks and opportunities and recommend actions that strengthen profitability, resilience, service quality and long-term business sustainability.</li><li>Build scalable operating structures, standards and systems capable of supporting the Companys future growth and portfolio expansion.</li><li>Foster a culture of accountability, collaboration, innovation and continuous improvement across the operational business.</li></ul> 2. Safari Business, Hospitality &amp; Guest Experience – 20% <ul><li>Provide executive leadership for Mount Kilimanjaro Safari Clubs safari business and hospitality operations across the portfolio.</li><li>Ensure the consistent delivery of exceptional safari, accommodation and hospitality experiences across all lodges, camps and safari operations.</li><li>Take executive accountability for the operational delivery of the complete guest journey, from reservation handover and pre-arrival preparation through arrival, accommodation, safari activities and departure.</li><li>Provide executive oversight of accommodation, front office, housekeeping, food and beverage, guiding, game drives, guest activities, safari logistics, fleet operations, maintenance, engineering and operational support services.</li><li>Establish and maintain clear operating and service standards across the portfolio while allowing properties to retain appropriate authenticity and sense of place.</li></ul> 3. Commercial Delivery, On-Ground Sales &amp; Financial Stewardship – 15% <ul><li>Take accountability for the operational delivery of the Companys commercial strategy across safari operations, lodges and camps.</li><li>Build and maintain strong on-ground relationships with tour operators, travel agents, DMCs, trade partners, corporate clients and other relevant market stakeholders.</li><li>Drive upselling and on-property revenue opportunities across accommodation, food and beverage, safari activities, transfers, retail and ancillary services.</li><li>Ensure operational teams understand and effectively deliver commercial campaigns, packages, products and commitments developed by the Commercial function.</li></ul> 4. Product, Accommodation &amp; Asset Excellence – 15% <ul><li>Drive the continuous operational enhancement of the Companys safari products, accommodation experiences and hospitality offerings.</li><li>Ensure lodges, camps, guest accommodation, public spaces and operational facilities evolve in line with guest expectations, operational requirements and the Companys positioning.</li></ul> Requirements: Qualifications &amp; Experience <ul><li>Bachelors Degree in Hospitality Management, Business Administration, Tourism or a related discipline.</li><li>Minimum of 10 years progressive executive leadership experience within Safari hospitality, tourism or related industries.</li><li>Minimum of 5 years leading multi-property or multi-business operations at an executive level.</li><li>Proven experience developing and executing business strategy and organizational transformation.</li><li>Strong commercial, financial and operational leadership experience.</li><li>Demonstrated success leading organizational growth, acquisitions, new business ventures or expansion projects.</li><li>Experience working with Boards and executive leadership teams.</li><li>Experience leading geographically dispersed operations across multiple locations.</li><li class="ql-align-justify">Strong understanding of East African hospitality, safari and tourism markets</li></ul>

Responsibilities: Executing Hiring Strategies: <ul><li>Collaborate with business leaders, HR partners, and Business teams to understand short- and long-term hiring needs.</li><li>Develop hiring plans, agreed Global SLAs are aligned with the Business Goals</li><li>Stay informed about industry trends, market conditions, and emerging hiring practices &amp; tool</li></ul> Talent Sourcing &amp; Pipeline Development: <ul><li>Build and maintain a strong pipeline of candidates for various key roles such as NPD, NPI, PDE, MPDE and many more.</li><li>Develop and implement innovative hiring strategies using Market intelligence &amp; Talent Mapping tools.</li><li>Leverage a mix of sourcing channels: Internal/External career sites, Social Media Hiring such as LinkedIn, TikTok, Instagram, Facebook etc., Job Boards such as JobStreet, Monster</li><li>Familiar with hiring tools such as HireEz, ZoomInfo.&nbsp;Leverage employee referrals, and University hiring</li></ul> Employer Branding &amp; Candidate Engagement: <ul><li>Position the company as an employer of choice in the Engineering, Tech and manufacturing space.</li><li>Create content and campaigns targeting industry professional (e.g., webinars, blog posts, meetups, TechEvents)</li><li>Craft compelling job descriptions and recruitment materials tailored for manufacturing, Production and Engineering professionals</li></ul> Full-Cycle Recruitment: <ul><li>Manage end-to-end recruitment: sourcing, screening, interviewing, offers &amp; compensation negotiation and onboarding</li><li>Collaborate with hiring managers to define role requirements and ideal candidate profiles.</li><li>Implement structured interview processes, including technical assessments</li></ul> Stakeholder Management: <ul><li>Act as the primary liaison between candidates and internal stakeholders</li><li>Provide regular hiring updates, metrics, and insights to leadership</li></ul> Data-Driven Recruiting: <ul><li>Use analytics to track sourcing effectiveness, time-to-hire, offer acceptance rates, and pipeline health.</li><li>Ensure Global Hiring Metrics, SLA and targets are aligned and achieved</li><li>Publish Daily / Weekly / Monthly / Qtrly reports on the efforts and progress</li><li>Optimize hiring funnel using recruitment metrics and KPI</li></ul> Requirements: <ul><li>5+ years of recruitment experience, with strong hands-on exposure to direct/permanent hiring in manufacturing or industrial environments.</li><li>Proven experience managing end-to-end recruitment — sourcing, screening, interviewing, offer management and onboarding coordination.</li><li>Strong capability in hiring technical, engineering, production, maintenance and other manufacturing-related positions across various levels.</li><li>Excellent stakeholder management skills, with the ability to work closely with hiring managers and business leaders to understand requirements and deliver hiring targets.</li><li>Strong local talent sourcing network in Chonburi / Eastern Economic Corridor (EEC); proficiency in Thai and English with strong communication and candidate-engagement skills.</li></ul>

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41 retail channels Jobs found

Customer Experience Director

Segment Development Manager

Segment Development Manager

Manager - Training

Manager - Marketing - Retail

Sales Manager

Talent Acquisition Specialist

Sales Manager

Executive Director

TA Specialist

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Skills

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41 retail channels Jobs found

Customer Experience Director

Segment Development Manager

Segment Development Manager

Manager - Training

Manager - Marketing - Retail

Sales Manager

Talent Acquisition Specialist

Sales Manager

Executive Director

TA Specialist

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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