Service Recovery Head (Application Support)

Territory Sales Executive

Account Executive

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Client Advisor

Boutique Head

Regional Sales Manager

Retail Sales Manager

Responsibilities: Incident Management: <ul><li>Monitoring: Continuously monitor banking systems for any issues or anomalies.</li><li>Resolution: Quickly respond to and resolve incidents to minimize downtime and impact on business operations.</li><li>Escalation: Escalate unresolved issues to higher-level support or development teams.</li></ul> Problem Management: <ul><li>Root Cause Analysis: Investigate recurring issues to identify root causes and implement permanent fixes.</li><li>Documentation: Maintain detailed records of problems and solutions for future reference.</li></ul> Change Management: <ul><li>Review: Assess and approve changes to banking systems to ensure they do not disrupt operations.</li><li>Implementation: Coordinate and oversee the implementation of changes.</li></ul> Service Management: <ul><li>SLA Compliance: Ensure that service level agreements (SLAs) are met.</li><li>Reporting: Generate regular reports on system performance and incidents.</li></ul> Communication: <ul><li>Stakeholder Interaction: Communicate effectively with stakeholders, including business users, IT teams, and vendors.</li><li>Status Updates: Provide regular updates on system status and ongoing issues.</li></ul> Team Leadership: <ul><li>Mentoring: Guide and mentor junior support staff.</li><li>Coordination: Coordinate activities within the support team to ensure efficient operation.</li></ul> Continuous Improvement: <ul><li>Process Optimization: Identify opportunities to improve support processes and system performance.</li><li>Training: Conduct training sessions for staff on new systems and procedures.</li></ul> Requirements: <ul><li>Degree in computer science/engineering or related disciplines.</li><li>Have 12 + years of hands on application support with minimum 6 year experience in the banking industry.</li><li>Have extensive experience leading a group of 4 team leads and 40+ application support engineer (L2/L3)</li><li>Be independent, proactive and self-starter with excellent interpersonal and communication skills.</li><li>Have great analytical and good problem-solving skills.</li><li>Have ability to work in a fast-paced and team-oriented environment.</li><li>Have good functional and technical knowledge of different banking domains (retail, wholesale, investment banking, Global Markets etc)</li></ul>

Responsibilities: <ul><li>Execute the strategy defined by the Strategic Account Executive across assigned regional customer locations and branches.</li><li>Develop and maintain strong relationships with local and regional distributors within the territory.</li><li>Coordinate closely with Enterprise Account Teams to ensure effective coverage of strategic and large enterprise accounts.</li><li>Support and engage key wholesale partners and their branch networks through training, business development, and activation initiatives.</li><li>Deliver product training and technical support across distributor branches and contractor networks.</li><li>Work directly with contractors as key influencers in the sales process, ensuring they are equipped to specify and promote our solutions.</li><li>Implement channel strategies to drive revenue growth and increase market share through distribution partners.</li><li>Negotiate and manage local agreements, pricing structures, and performance metrics with distributors.</li><li>Conduct regular business reviews with partners to track performance and identify growth opportunities.</li><li>Ensure strong alignment and communication between all stakeholders across the value chain.</li><li>Promote client full portfolio, including compressors, controls, electronics, monitoring solutions, and related technologies as part of a complete customer offering.</li><li>Maintain accurate sales activity, pipeline, and account information within Salesforce CRM.</li><li>Travel extensively within the assigned territory to support customers, distributors, and contractors.</li></ul> Requirements: <ul><li>Technical qualification, degree, HNC/HND, apprenticeship, or equivalent experience in Refrigeration, HVAC, Mechanical Engineering, Electrical Engineering, or a related discipline.</li><li>Minimum of 5 years experience in technical sales, application engineering, business development, or channel sales.</li><li>Strong technical understanding of HVAC/R systems, including compressors, controls, electronics, and related solutions.</li><li>Proven experience working with distributors, wholesalers, contractors, and installation partners.</li><li>Excellent communication, relationship-building, and stakeholder management skills.</li><li>Strong commercial acumen with the ability to influence and negotiate effectively.</li><li>Ability to work independently while collaborating effectively within a matrix organization.</li><li>Proficiency in Salesforce or equivalent CRM systems.</li><li>Full UK driving licence and willingness to travel extensively.</li></ul> Preferred Qualifications and Experience: <ul><li>Experience working with enterprise-level customers and complex account structures.</li><li>Previous experience within the HVAC/R, refrigeration, building services, or industrial solutions sectors.</li><li>Exposure to regional or national sales environments.</li><li>Understanding of contractor influence models and specification-driven sales processes.</li><li>Experience delivering technical product training and supporting channel partner development.</li></ul>

Responsibilities:&nbsp; <ul><li>Responsible for developing and maintaining relationships with local and regional distributors, contractors within assigned territory</li><li>Manage opportunities and pipeline with discipline, including qualification, progression, forecasting, and follow-through to achieve revenue targets.&nbsp;</li><li>Build credibility with customers by sharing technical, product, and market knowledge throughout the sales process.&nbsp;</li><li>Communicate clearly and persuasively through customer discussions, proposals, and presentations.&nbsp;</li><li>Use CRM and sales tools consistently to maintain accurate accounts, pipeline, and forecast information.&nbsp;</li><li>Identify new customers and develop strategies for business development to Leads to convert into business</li><li>Proactively cover top contractors in assigned territory and educate them on company portfolio as influencers in the sales process</li><li>Implement channel strategies to drive sales growth and market share through regional distribution partners</li><li>Negotiate and manage agreements, pricing, and performance metrics with local distributors</li><li>Conduct regular business reviews with channel partners to assess performance and identify growth opportunities</li><li>Manage and update pipeline of opportunities in CRM system, ensuring all interactions are recorded and forecast is accurately maintained</li><li>Serve as the main point of contact for assigned accounts; route inquiries as necessary to Customer Success Reps</li></ul> Requirements: <ul><li>Five (5) or more years of experience in B2B &amp; B2C or technical sales roles.&nbsp;</li><li>Consultative selling and opportunity management skills.&nbsp;</li><li>Ability to identify customer needs and tailor solutions.&nbsp;</li><li>Strong written, verbal, and presentation communication skills.&nbsp;</li><li>Disciplined use of CRM tools to manage pipeline, forecasts, and account activity.&nbsp;</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Ability to plan, organize, lead and control staff to promote a workplace culture of teamwork, self-motivation, and pride within a diversified and multi-cultural work environment.</li><li class="ql-align-justify">Develop next level leaders and managers in both leadership and management skills</li><li class="ql-align-justify">Supervise staff to meet business needs and facilitate successful outcomes by following carrier’s Service Level Agreement performance standards.</li><li class="ql-align-justify">Ensure operational leadership is monitoring and instructing Lead Agents and Warehouse Agents to follow safety rules and safety standards that are in place. Wear a safety vest at all times while working, walking, or operating equipment within a our client warehouse.</li><li class="ql-align-justify">Participate in recruiting activities, interviewing candidates and making hiring decisions.</li><li class="ql-align-justify">Assist in employee relations and/or conflict resolution, prepare performance appraisals, provide input for counseling and terminations.</li><li class="ql-align-justify">Demonstrate diligence required to maintain security under local Airport Police, Transportation Security Administration (TSA), and United States Customs/Border Protection (USCBP) Regulations and Federal Aviation Administration (FAA). Challenge any persons not displaying an airport I.D. badge within a WFS warehouse or any Airport Operational Area. (AOA).</li><li class="ql-align-justify">Prepare various operational reports, providing weekly and monthly data regularly, including special reports requested on an ad hoc basis.</li><li class="ql-align-justify">Must complete injury reports and damage reports as required.</li><li class="ql-align-justify">Authorize/ensure post-accident and post-injury testing is done as required.</li><li class="ql-align-justify">Assist customer representatives in providing information and data for various compliance reports and audits.</li><li class="ql-align-justify">Maintain records and appointments necessary for employment on the airport such as airport badge appointments, USCBP interviews, or other government-required meetings.</li></ul> Requirements: <ul><li>Bachelors degree (B. A.) from four-year College or university; or two to five years related experience and/or training; or equivalent combination of education and experience</li><li class="ql-align-justify">8-10 years of leadership and management experience withing the warehousing, logistics, or related industry.</li><li class="ql-align-justify">Must possess leadership skills with the ability to train and develop personnel.</li><li>Attention to detail: Must possess the ability to manage multiple priorities while maintaining accuracy in operations, reporting, compliance, documentation, and performance metrics.&nbsp;</li><li class="ql-align-justify">Must be able to continually respond to and prioritize within a fluid work environment.</li><li class="ql-align-justify">Must have ability to work across the 24/7 schedule based on the needs of the business.</li></ul>

Responsibilities: <ul><li>Builds relationships with regional operations leadership team to understand the business needs and talent requirements to meet the organizations goals.</li><li>Provides advice and counsel station leadership on policy and/or collective bargaining agreement interpretation, FLSA, FMLA, ADA, reasonable accommodations, etc.</li><li>Leads the investigative process related to employee matters.&nbsp;This includes conducting fact finding investigations related to any EEO type charges including developing position statements and providing guidance to operational leaders with developing and reviewing charges in discipline/discharge matter.</li><li>Partners with the Talent Acquisition team to provide field support in the recruitment initiatives of the region, collaborates with departmental managers to forecast staffing needs and understand skills and competencies required for openings.</li><li>Provides field support for learning &amp; development programs and initiatives, in partnership with Talent Development.</li><li>Provides field support for the performance management process through the tools and direction provided by Talent Development, including goal setting, constructive feedback and timely performance evaluations.</li><li>Collaborate with HR functions to support change management strategies related to the implementation of major initiatives.</li><li>Maintains compliance and knowledge of labor and employment laws, regulations including trends, best practices, and regulatory changes.</li><li>Performs other duties as assigned.</li></ul> Requirements: <ul><li>Excellent verbal and written communication skills, including the ability to facilitate discussions and/or present to large groups.</li><li>Excellent interpersonal, negotiation, and conflict resolution skills.</li><li>Excellent organizational skills and attention to detail.</li><li>Ability to identify trends and measure results using data, insight, critical thinking and strategic problem-solving skills</li><li>Ability to prioritize tasks and to delegate them when appropriate.</li><li>Ability to act with integrity, professionalism, and confidentiality.</li><li>Experience working in a multicultural, diverse environment.</li><li>Ability to successfully partner with leaders at all levels.</li><li>Thorough knowledge of employment-related laws and regulations.</li><li>Proficient with Microsoft Office Suite or related software.</li><li>Proficient with or the ability to quickly learn the organization’s HRIS and TM systems.</li><li>Ability to travel overnight on short notice.</li><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Must be able to lift 15 pounds at times.</li><li>Must be able to access and navigate each department at the organization’s facilities</li><li>Bachelor’s degree in Human Resources, Business Administration, or related field</li><li>7+ years’ HR Generalist, HR business Partner experience.</li></ul>&nbsp;Preferred Experience <ul><li>HR Leadership Experience</li><li>Prior experience in logistics, distribution, manufacturing, retail or other related environment.</li><li>Experience in a unionized environment</li><li>SHRM-CP, PHR, or SHRM-SCP, SPHR</li></ul>

Responsibilities: <ul><li>Engage with potential customers on frequent basis to maintain relationship and generate opportunities for sale.</li><li>Count and maintain the account of stock daily by managing the record of the opening stock and closing stock in the section allocated Report the sold sock and ensure the stock replenishment.</li><li>Develop and maintain relationship and network with competitors to leverage leading practices &amp; learning to improve store level processes.</li><li>Collate and relay customer feedback to the corporate teams like the merchandising, retail operations etc. to improve customer satisfaction and store ratings.</li><li>Manage customer queries and complaints as per the company guidelines.</li></ul> Requirements: <ul><li>2–4 years of retail sales experience, preferably in luxury retail, jewellery, fashion, watches, or premium lifestyle brands, with strong customer engagement and sales skills.</li><li>Proven ability to achieve sales targets by understanding customer needs, recommending suitable products, and delivering an exceptional end-to-end shopping experience.</li><li>Experience in retail store operations, including stock management, visual merchandising, inventory control, billing, and adherence to store SOPs.</li><li>Strong customer service and relationship management skills, with the ability to handle customer queries, resolve complaints, and build long-term customer relationships while maintaining high service standards.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities: <ul><li>Develop and seek approval on the manpower norms for the store with the ABM</li><li>Develop and implement reporting &amp; review mechanisms to track operational performance and ensure course correction</li><li>Drive the Sales plans, monitor and analyse the sales data in coordination with the Sales Staff to ensure that the store targets are met</li><li>Ensure pay-out of the incentive schemes to the store staff as per individual performance with coordination from the relevant teams and escalate appropriately if needed</li><li>Conduct training need analysis in the store and nominate staff to undergo re-training when required</li></ul> Requirements: <ul><li>8–10 years of luxury retail experience, including 4–5 years in a Store Manager or equivalent leadership role, with a proven track record of achieving sales and business targets.</li><li>Strong experience in driving store operations, including sales planning, inventory management, visual merchandising, compliance, financial controls, and overall store profitability.</li><li>Proven leadership and people management skills, with experience in hiring, coaching, training, performance management, succession planning, and leading high-performing retail teams.</li><li>Excellent customer relationship and stakeholder management skills, with the ability to handle VIP customers, resolve escalations, execute customer engagement initiatives, and collaborate effectively with cross-functional teams.&nbsp;</li><li>A Bachelors degree (Graduation) is mandatory and is an essential eligibility criterion for candidates applying for this position.</li></ul>

Responsibilities&nbsp;<ul><li>Developing and growing relationships with wholesale and distribution partners.</li><li>Identifying and securing new business opportunities within assigned territories.</li><li>Driving channel sales growth.</li><li>Managing existing customer relationships while expanding market share.</li></ul>&nbsp;Requirements&nbsp;<ul><li>Must have experience in Wholesale, distribution, or channel sales environments.</li><li>Candidate should have experience in Industrial sales and solution selling.</li><li>Should be experienced in B2B sales roles involving technical or engineered products.</li><li>Candidate can have experience in industries like Machinery sales, Industrial equipment sales, Mechanical products, Technical solutions sales or Related industrial sectors.</li><li>A mechanical engineering background would be advantageous but is not considered essential.</li><li>The primary requirement is strong sales capability, particularly the ability to prospect, develop, and win new business opportunities while effectively managing existing accounts.</li></ul>

Responsibilities&nbsp;<ul><li>Lead, coach, and mentor a team of Territory Sales Executives (TSE) to enhance performance and drive results.&nbsp;</li><li>Establish and maintain strong relationships with key customers and their senior level management to ensure our sales team is in a favourable position to succeed.&nbsp;</li><li>Track sales activities to determine sales progress and suggest improvements.&nbsp;</li><li>Monitor market trends, customer behavior, and competitor activity to refine strategy and uncover new opportunities.&nbsp;</li><li>Assist in customer reviews.&nbsp;</li><li>Ensure we have presence at distributor events.&nbsp;</li><li>Spend time with each TSE visiting key customers.&nbsp;</li><li>Recommend and implement improvements to achieve sales goals. </li><li>Resolve problems quickly to create positive customer experiences.&nbsp;</li><li>Use Salesforce to ensure KPI’s are met and customer data is up to date.&nbsp;</li><li>Hold bi-weekly meetings via Teams with your direct reports.&nbsp;</li><li>Collaborate cross-functionally with operations, marketing, product planning, and engineering to deliver customer-focused solutions and portfolio growth.</li></ul>&nbsp;Requirements&nbsp;<ul><li>5+ years of sales experience supporting 2-step HVACR wholesale distribution, MRO, Plumbing channels, or other technical sales/market experience. </li><li>Proven ability to lead high-performing sales teams and achieve sales targets. </li><li>Proven success in developing customer relationships and driving sales growth. </li><li>Excellent communication, presentation, and negotiation skills.</li><li>Proficiency in Microsoft Office (Excel, PowerPoint, Word, Outlook) and CRM tools (Salesforce preferred). </li><li>Strong organizational, time management, and decision-making abilities. </li><li>Ability to manage multiple priorities in a fast-paced environment. </li><li>Resilience under pressure and sound judgment on when to escalate issues. </li></ul>

Role Description: <ul><li>The Retail Sales Manager is responsible for the strategic direction, commercial performance, and operational excellence of all retail outlets and kiosks across the region. This role focuses on driving sustainable revenue growth, optimizing the retail footprint, and institutionalizing a premium customer experience.</li><li>The Manager leads the retail leadership team to achieve aggressive sales targets while ensuring brand consistency and operational compliance across all touchpoints.</li></ul>&nbsp;Responsibilities: <ul><li>Strategic Sales Leadership: Define and implement regional retail sales strategies and commercial plans to achieve monthly, quarterly, and annual revenue and subscriber acquisition targets.</li><li>Retail Footprint Optimization: Analyze market trends and footfall data to identify opportunities for new store openings, kiosk relocations, or retail format optimizations.</li><li>P&amp;L &amp; Budget Management: Manage the retail department budget, monitor OpEx, and ensure a high return on investment (ROI) for all retail-led campaigns and store operations.</li><li>Customer Experience Excellence: Establish and monitor Service Level Agreements (SLAs) for customer service; implement Voice of the Customer feedback loops to improve NPS (Net Promoter Score).</li><li>Standard Operating Procedures: Develop and enforce standardized internal procedures for inventory management, cash handling, KYC compliance, and platform usage (CRM/Afrivendas).</li><li>Cross -Functional Synergy: Collaborate with Marketing to ensure seamless deployment of trade marketing materials, campaigns, and product launches across the retail network.</li><li>Performance Coaching: Lead, mentor, and evaluate Retail Team Leaders and Supervisors; oversee the professional development and succession planning for the entire retail workforce.</li><li>Reporting &amp; Business Intelligence: Direct the production of high-level analytical reports regarding sales conversion, productivity per head, and competitor retail activity.</li></ul>&nbsp;Requirements: <ul><li>Bachelor’s degree in Business Management, Marketing, or related field.</li><li>An MBA is highly preferred.</li><li>Minimum 7 years in Retail Sales, with at least 3-4 years in a senior management role, preferably within Telecoms, Banking, or high-volume FMCG.</li><li>Advanced understanding of retail economics, inventory management, and CRM systems.</li><li>Clear communication and strong writing.</li><li>Ability to translate complex market data into executable retail strategies and sales incentives.</li><li>Exceptional leadership, negotiation, and stakeholder management skills</li><li>Ability to manage large culturally diverse teams.</li></ul>

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44 retail distribution Jobs found

Service Recovery Head (Application Support)

Territory Sales Executive

Account Executive

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Client Advisor

Boutique Head

Territory Sales Executive

Regional Sales Manager

Retail Sales Manager

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Skills

Industry

Location

Jobtitle

44 retail distribution Jobs found

Service Recovery Head (Application Support)

Territory Sales Executive

Account Executive

Air Logistics Senior Manager - JFK Express Operations

HR Manager

Client Advisor

Boutique Head

Territory Sales Executive

Regional Sales Manager

Retail Sales Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.