Cybersecurity Office & Transformation Lead

Indirect Retail Executive

Retail Activation Manager

Retail IT Operations Transformation Manager 

Sales Account Executive

Commercial Director - PPD

Business Analyst, APAC & MEA

Lead Technical Architect

CSC - Outbound & Product Care Manager

Commercial Engineering Manager

Job Role: <ul><li>We are seeking a dynamic professional to serve as our Cybersecurity Office &amp; Transformation Lead.&nbsp;</li><li>This pivotal role encompasses managing our regional Cybersecurity Transformation program, directing daily operations, overseeing budgeting, formulating security strategy and policies, liaising between the Group and regional entities, and fostering a security-conscious culture through effective communication and strategic stakeholder engagement.</li></ul> Responsibilities: <ul><li>Leads the day-to-day execution of the Cyber Transformation Programs, coordinating with key stakeholders, tracking risks and issues, identifying gaps, and proposing corrective solutions.</li><li>Regularly reviews progress against the overall program roadmap, proposes corrective actions for deviations, and promptly escalates issues.</li><li>Implements the security resourcing strategy, balancing the needs among full-time employees, contractors, consultants, and third-party services.</li><li>Reports on the programs progress, milestones, budget, resources, issues, risks, and benefits to senior management.</li><li>Manages security vendors/providers, coordinates with the Group Security on procurement activities, and manages the RfI/RfP processes.</li><li>Leads strategic communications to highlight the contributions and initiatives of the regional cybersecurity team, fostering awareness and engagement among stakeholders.</li><li>Monitors and adjusts the staffing levels and skillset within the cybersecurity team to maintain optimal function and efficiency.</li></ul> Requirements: <ul><li>Strong project management skills, ideally with experience in a PMO setting.</li><li>Comprehensive understanding of cybersecurity practices and principles, along with familiarity with relevant technologies and frameworks.</li><li>Self-driven and organized with excellent communication and teamwork skills.</li><li>High adaptability, particularly in the fast-evolving field of cybersecurity.</li><li>Financial acumen, with experience in budgeting and resource management.</li><li>Experience in the Retail &amp; Digital industry is a plus.</li><li>Experience in staff development or coaching.</li><li>Experience in vendor management, including negotiation, relationship management, and performance evaluation.</li><li>Proficiency in written and spoken English.</li></ul>

Role Description: <ul><li>As Indirect Retail Executive you will lead the implementation and execution of commercial plans in all retail channels (RRP + CC).</li><li>Focus on how to showcase RRP portfolio and help in generating more leads by coming up with programs to be implemented in their channels.</li></ul> Responsibilities: <ul><li>Make sure that our distributor and 3rd party agencies are aware of our vision and helping to implement it in the market.</li><li>Visit the market on daily basis in order to check if all critical metrics are being implemented and met (ie. E-ordering, DTE, RGM etc…).</li><li>Educate all business partners on our RRP portfolio and what is the difference between RRP &amp; CC products.</li><li>Analyze market trends and competition.</li><li>Come up with action plans for business problems they face in their territories.</li></ul> Requirements: <ul><li>You have a college / university degree preferably in Business Administration, Marketing.</li><li>You have minimum 3 years of professional experience in B2B or B2C field sales within FMCG.</li><li>Sales experience in different channels (GT, KA, WS).</li><li>You have good planning, priority setting, and communication skills.</li><li>You have excellent command in English and Arabic (both written and spoken).</li></ul>

Responsibilities: Stakeholder Management: <ul><li>Develop and maintain strategic retailer and distributor relationship and maximize opportunities on sell-out and exposures.&nbsp;</li><li>Liaise and negotiate with customer functions including marketing, e-commerce, store operations, logistics, and HR.&nbsp;</li><li>BA enablement (training/coaching/performance management/development) and collaborate closely with distributor brand team</li><li>Review BA incentives budget and coverage and provide recommendation to BDD.</li><li>Review and asses with the help of brand education team the quality of the distributor retail &amp; education team we have in the market.</li></ul> Functional Excellence: <ul><li>Monitor total sell-out, MS, by brand by store, by city.&nbsp;</li><li>Execute Sell-in targets</li><li>Implement commercial and go to market strategy</li><li>Support resources plan discussions with retailer</li><li>Support activation briefing</li><li>Conduct market/competitor and brand performance analysis to identify issues and/or opportunities</li><li>Master retail operations and develop initiates to dive efficiency</li></ul> Negotiation: <ul><li>Plan and prepare negotiations using all information and intelligence available with top retailer</li></ul> Marketing And Brand: <ul><li>Execute brand philosophy, brand knowledge, and go-to market strategy for responsible brands.&nbsp;</li><li>Support brand promotion budget &amp; ROI</li><li>Look for new brand activation opportunity&nbsp;</li></ul> Business Strategy: <ul><li>Develop and execute retail sales plan in responsible region at POS</li></ul> Profit And Loss Management: <ul><li>Manage operating accounts of responsible region</li><li>Support BDD in managing the commercial budget (HPP, rentals, retailer panel, BA incentive, promotor)</li><li>Support in managing stock, inventory and PLC</li></ul> Risk Management: <ul><li>Identify potential risks in retail and business operations, and support team on mitigation</li></ul> Requirements: <ul><li>7 to 10 years of relevant experience</li><li>Strong communication skills and relationship building</li><li>Consumer centric</li><li>Effective, structured, and hands-on approach, with close attention to detail</li><li>Strong Retail, digital marketing experience with a solid business acumen</li><li>Arabic speaker</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

About the ClientOur client is the worlds smartest product discovery platform that allows retailers to increase revenue, save time and improve product performance. To further drive upon our success, we are looking for a dynamic, results-driven Account Executive to join our growing Sales team to achieve the following (YOUR) Goals:Impress our current and new business accounts, build relationships in a specific territory and bring the revenues up. You hunt to achieve set targets while maintaining a long term view for sustainable growth. You work with marketing, product and other global teams to build on the foundation and references already in place.&#10;&#10; RESPONSIBILITIES&#10;&#10; &#183; Make a great first impression on our prospects and customers by providing them with an excellent experience&#183; Own the relationship with the right Prospect and Customer stakeholders and develop credibility as an industry thought leader and trusted partner&#183; Define and prioritise accounts target list and manage entire sales cycle from prospecting to proposal, proof of concept and closure&#183; Collaborate with prospects and customers to understand business challenges, solution requirements and position Visenze as a Strategic Partner, whilst delivering awe-inspiring product demos, providing insightful answers and structuring creative solutions together with other teams that meet their needs&#183; Collaborate with strategic channel partners in e-commerce and retail sectors to drive adoption of ViSenze products and solutions&#183; Evangelize our product and solutions offerings as strategic priorities for retail and e-commerce customers&#183; Collaborate with internal performance marketing, sales operations, finance, legal and product owner stakeholders to drive regional success in an efficient manner&#183; Stay on top of the industry knowledge and trends to build your expertise&#10;&#10; REQUIREMENTS&#10;&#10; &#183; 5+ years of professional experience in B2B Software sales in retail vertical and carrying revenue quota&#183; Proven track record of building strong relationships with senior executives and managers&#183; Discipline in managing and formalising your sales activities at each stage of the sales cycle&#183; Strategic thinker who loves to understand the real drivers behind customer buying decisions and can design proposals and deal structures that address those immediate needs and aspirational desires&#183; Excellent Communication and presentation skills&#183; Fast and keen learner&#183; Resourceful with a sense of ownership&#183; Has a drive for results&#183; Experience of using sales tool (i.e. HubSpot, LinkedIn, ZoomInfo, Lusha) is a plus&#183; Experience of using proven sales methodologies (i.e. Challenger Sales, TAS, Sandler or similar) is a plus&#183; Strong understanding of retail operations or e-commerce business is a plus&#183; Focused and self organised to work remotely&#183; Bachelors Degree in Business or related discipline

Responsibilities: <ul><li>Under the supervision of the Division GM, develop and implements the - Division commercial strategy by channel across the retailer/customer portfolio.</li><li>Build and achieve the Division results: turnover, market share, profit; consolidate, steer the budget and P&amp;L.</li><li>Manage a retailer-centric relationship: build a strong relationship with the top management of the retailers to find as much strategic alignment as possible.&nbsp;</li><li>Seek to overcome roadblocks as necessary.</li><li>Adapt and animate an efficient multifunctional organization to mirror the retailer’s / customers.</li><li>Build a team and foster a culture of excellence: supervise the channel or group of accounts.</li><li>&nbsp;Under the supervision of the division GM, develop the division commercial strategy across brand portfolio versus distribution channels and retailers/clients optimizing growth and investments, ensuring the construction of timely, mutual beneficial Business Plans with clients.</li><li>Organize its implementation in relation to brands, their commercial strategy and structure.</li><li>Ensure the overall achievement of the division results: turnover, market share, profit.</li><li>Embody the division towards retailers/clients.&nbsp;</li><li>Conduct top management negotiation and overcome roadblocks as necessary.</li><li>Ensure jointly with brand management that brands are correctly expressed within retail.</li><li>Manage commercial structures within the division and anticipate necessary evolutions.</li><li>Identify best practices in the commercial field and develop shared methodologies and tools to foster retail excellence.</li><li>Build an efficient organization and ensure good communication flows between stakeholders (internally and externally).</li><li>Coordinate the actions plans of the team, ensuring consistency and optimization across the customer portfolio / establishes arbitration "guidelines" with the division GM.&nbsp;</li><li>Promote and secure an effective communication between the multi functional stakeholders inside organization.</li></ul> Requirements: <ul><li>A Bachelor Degree</li><li>15+ years of Experience</li><li>Masters brand selling scenarios</li><li>Innovator</li><li>Strategist</li><li>People developer</li><li>Integrator</li><li>Entrepreneur</li></ul>

Responsibilities: <ul><li>Use multiple data sources to analyze, track, interpret and make clear and concise recommendations on action plans for the Sales and Retail teams to drive sellouts across all product categories</li><li>Apply expertise in quantitative and qualitative analysis to synthesize trends and be able to tell the story behind the numbers</li><li>Download and maintain data from various internal systems and update worksheet databases</li><li>&nbsp;Design, normalize and maintain data dictionary, data model, and data integrity for retail</li><li>Create dashboards utilizing multiple sources of data for high-level reporting</li><li>Support operation team to prepare reports for KPI evaluation, sales, and marketing</li><li>Proactively participate in ad-hoc projects</li></ul> Requirements: Experience: <ul><li>At least 3-5 years of Data &amp; Analytics experience (e.g. in a consultancy, agency, or on the customer side) - ideally with a marketing/ e-commerce industry background</li><li>Experience in data analysis and visualization tools such as Tableau, MS Power BI, QLIK, etc.</li><li>Advanced MS Office skills, with distinct Excel. SQL expertise</li><li>Business reporting system knowledge (i.e. SAP, Qlikview)</li><li>Optional skills are a plus: Digital analytics tools (Adobe Analytics, Google Analytics), Coding: Python/R/JavaScript, Experience with data science projects</li></ul> Education: <ul><li>You should have a bachelor’s degree or higher in business analysis, business administration, finance, or a related field</li><li>Fluent in English (oral and written)</li><li>Other APAC Language knowledge would be a valuable addion</li></ul>

Role Description : <ul><li>This position will report into an Application Engineering Manager.</li></ul> Responsibilities : <ul><li>You will provide leadership and technical insight on the construct and capability of our clients E-commerce platforms.</li><li>You will align with commercial and connectivity Product Owners on the consideration and prioritisation of technical platform changes whilst working with Solution Architects, Business Analysts, Delivery Managers, and third-party suppliers to support the creation and implementation of architectural designs that enable the successful end-to-end development, integration, testing and deployment of solutions.</li><li>Acting as the technical authority for your assigned platform or capability, you will ensure compliance with design principles and ways of working, identifying gaps in platform capabilities and collaborate with key stakeholders to understand future trends, innovation, and opportunities for improvement.</li></ul> Requirements : <ul><li>At least seven years’ experience developing applications in C#, Java, or PHP.</li><li>At least four years’ experience producing technical designs.</li><li>Experience of CMS, E-commerce, CRM, and ERP platforms (e.g., Adobe, Salesforce, and SAP) is essential.</li><li>Proven experience of working with technical and non-technical stakeholders is highly desirable.</li><li>Experience with Agile, Scrum, Kanban and DevOps software development methodologies would be beneficial.</li><li>Experience in supporting project delivery involving both in-house and third-party design, development, testing, and project management partners is desirable.</li><li>An understanding of security principles and how such policies can be applied to the design of solutions would be beneficial.</li></ul> Benefits <ul><li>Performance-related bonus scheme</li><li>Competitive pension scheme</li><li>Life assurance and income protection</li><li>Private medical / Dental insurance</li><li>Free bus (coach) travel to and from Malmsbury campus from Bristol, Bath, Chippenham, and Swindon</li><li>Free on-site hair salon, sports centre, and gym</li><li>Free lunch and (unlimited) hot drinks and fruits..&nbsp;</li><li>All of this and much more..</li></ul>

Responsibilities: <ul><li>Lead the deployment and execution of the IQOS Customer Outbound/Proactive strategy to deliver a multi-channel service offering and best in class Customer Service Centre model across Egypt nationwide. Responsible for managing a team that has the responsibility to critically evaluation of the CSC services and the strategic development of Customer Care and Service activities executed through all Product care, outbound programs and channels. Other responsibilities include the development and deployment of service quality and data control practices, resolution of outbound &amp; Product care consumer escalations in a timely manner; the consumer database, customer churn, manage leads and train service staff. Play a collaborative role in growing and implementing standards and processes to try and exceed market specific NPS targets, maintain documentation such as process maps, operational records, Accountable for the Outbound process flows and its capacity plans, Product care budgets and their channel budgets, SOPs adherence.</li></ul> More Specifically you will 1- Project management Support operational rollout of campaigns (Acquisition &amp; Retention) in the assigned market, including, but not limited to <ul><li>Executing and checking outbound campaign flows and adjusting agent CTAs accordingly</li><li>Frontline staff knowledge enhancement (Remote Coaches/Inbound agents for product care matters)</li><li>Reporting , analysing and offering insight/remedial actions to resolve any technical issues in the market that effect day to day operations</li></ul> 2- Consumer Programs <ul><li>Champion Omni-channel care and consistent customer experience across all outbound programs &amp; Campaigns.</li><li>Lead development and localization of operational care fit for Omni-channel B2C use, Lead the deployment and continuous improvement of programs/services including Acquisition programs (ie Device Lending), NPS/Sentiment management programs (Positive &amp; Negative) Retention programs.</li></ul> 3- Product Care Manage market product care practices and governance which maximize customer satisfaction while creating efficiencies and minimizing costs. <ul><li>Product Warranty and goodwill entitlement practices and process maps.</li><li>Refund policy and modes of compensation.</li><li>Product diagnosis (L0 &amp; L1).</li><li>Replacement Strategy (Channels, mechanics, process governance, Reconciliation)</li><li>International Warranty.</li><li>Self Service replacement (QURE).</li></ul> 4- Care Operations <ul><li>Lead the operational deployment of all programs executed via the customer service center channel.</li><li>Evaluate and refresh processes periodically to ensure the health of the process is sound and adheres to SOPs at all times.</li></ul> 5- Vendor Management <ul><li>Create a great channel communication with (LSP/CSC) vendors, while maintaining a close eye of efficiencies, best practices, and cost optimization.</li><li>Challenge and improve the performance and development of these vendors to ensure consumers needs are heard and met.</li></ul> 6- Outbound Operations <ul><li>Ensure OB customer care deliverables are with aligned RRP commercial activities at a regional/local level.</li><li>Monitor and track OB programs performance at market level and identify areas of improvement acting as the voice of the customer internally for continuous performance improvements</li></ul> 7- Data Analysis &amp; Reporting <ul><li>Define, Manage and report on market KPIs in a digestible and actionable format to the wider business to highlight programs and product care performance and priority areas of focus, use data as a key catalyst for evaluating improvement for the business and customer.</li></ul> 8- Team Management <ul><li>Manage, Motivate and drive performance of the local customer care team to ensure market SLAs and KPIs are observed and met.</li><li>Ensure forecast and plans are submitted and aligned with relevant stakeholders to ensure operation continuity per market of responsibility.</li></ul> Requirements: Qualifications <ul><li>Minimum 10 years of work experience, with minimum 5 years in Remote Sales within a Call Center.</li><li>Minimum 5 years of supervisor/team leader/manager experience is mandatory.</li><li>Ability to multi-task in a dynamic environment, build relationships, solve problems, impact and influence.</li><li>Client centric mentality.</li><li>Business and financial Acumen is a must.</li><li>Advanced analytical &amp; planning skills.</li><li>Self-motivated, driven and the desire to help.</li><li>Excellent communication skills both verbal and written.</li><li>Arabic &amp; English proficiency is a must.</li><li>Strong people skills.</li><li>Outstanding organizational skills.</li><li>Tech Savvy - Finding ease in understanding and navigating new systems and its set-up.</li><li>CRM knowledge is a plus.</li></ul>

You’ll have previous technical team management experience (direct responsibility of &gt;5 direct reports and in-direct &gt;100). With your professional experience with one or more programming languages, you’ll also have experience with large-scale websites and applications. Reporting to the Head of Application Development you’ll be responsible for leading teams across specialisms in specified functions or small regions of Dyson to interpret, execute and deliver large scale/complex application and software solutions and programmes for a specific platform or sub-category of technical products. Key responsibilities will include: • Leading a Development Practice delivering technical solutions to support Dyson’s E-Commerce and Customer Service Support business and IT change. • Low level Design, Development, Build and Deployment across all Commercial applications and platforms. • Managing and executing DevOps strategy, ensuring the appropriate tooling is in place to support safe, fast, regular CI/CD. • Liaising with Cyber Security to expand to DevSecOps. • Environment and Release strategy development, management and governance. • Developing the future strategy for Dyson’s software development capability. • Defining and improving software quality across software delivery teams and delivery efficiency across software development. • Partnering with the Portfolio Management teams on all Commercial application projects to ensure they are properly scheduled and resources assigned. This role will be based on-site at our state-of-the-art technology campus in Malmesbury, Wiltshire. You must also be willing and able to travel globally for project work to Dyson’s non-UK locations if necessary. About you You’ll have previous technical team management experience (direct responsibility of &gt;5 direct reports and in-direct &gt;100). With your professional experience with one or more programming languages, you’ll also have experience with large-scale websites and applications. Other key requirements include: • Knowledge of programme and project management methods including DSDM / Agile and PRINCE2. • Strong troubleshooting and problem-solving abilities. • Experience of managing, directing and motivating staff to deliver projects with stretching scope and objectives. • The ability to produce quality strategy and implementation communication and think strategically. • Adept at advising key stakeholders at Senior and Executive Board level. • Thrives on change in a very fast-paced environment. • Dynamic, self-motivated with a desire to produce the best solution possible. • Knowledge of Confluence / Jira would be an advantage.

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41 retail Jobs found

Cybersecurity Office & Transformation Lead

Indirect Retail Executive

Retail Activation Manager

Retail IT Operations Transformation Manager

Sales Account Executive

Commercial Director - PPD

Business Analyst, APAC & MEA

Lead Technical Architect

CSC - Outbound & Product Care Manager

Commercial Engineering Manager

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41 retail Jobs found

Cybersecurity Office & Transformation Lead

Indirect Retail Executive

Retail Activation Manager

Retail IT Operations Transformation Manager

Sales Account Executive

Commercial Director - PPD

Business Analyst, APAC & MEA

Lead Technical Architect

CSC - Outbound & Product Care Manager

Commercial Engineering Manager

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

JOBS BY SKILLS

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.