Retail Operations

Retail IT Service Delivery Manager

Direct/Indirect Retail Lead

Retail Network Development

Business Development Senior Lead – Retail

Product Owner (Technology Manager)

Digital Analytic Implementation Manager

Consumer Data Manager

Sr. Product Manager

Payment Risk Analyst

Responsibilities: <ul><li>Analyze demand, demographics, infrastructure and overall market evolution for the geographical areas where the retail activities are present or where there is intention to expand.&nbsp;</li><li>Develop site segmentation tools and evaluate competitive scenario.</li><li>Review operational details, investment valuations, plans, costs, and actions.&nbsp;</li><li>Oversee the development of the retail operating models, the merchandising strategy, supply chain and partnerships for the c-store operation.</li><li>Coordinate across markets the offer for the car washes and oil change services.</li><li>Oversee the introduction of specialty fuel products and coordinate pricing strategies across markets and affiliates.</li><li>Ensure the transfer of best practices in retail operations across the markets and affiliates.&nbsp;</li><li>Set up an investment review process and implement a regular performance analysis for new investments to verify the achievements against the original business plan parameters. Make recommendations both in terms of investment planning and definition of assumptions.</li></ul> Requirements: <ul><li>Bachelor in Business administration, Marketing, Economics or Engineering discipline</li><li>At least ten years of experience in fuel retail operations matured at different organizational levels within major international oil companies.&nbsp;</li><li>Exposure to corporate level / international oversight roles is essential.&nbsp;</li></ul>

Responsibilities: <ul><li>Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li>Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li>Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li>Manage external vendor relations and contracts to sustain system operations</li><li>Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li>Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li>Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li>Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li>Build solid business relationship with Retail team.&nbsp;</li><li>Bridge business and IT to support retail growth</li><li>Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements: <ul><li>Academic Qualifications: Bachelor’s degree in IT</li><li>Work Experience: 8-10 years in operations management, system operation support and maintenance experience</li></ul> Other Requirements: <ul><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>"Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage.&nbsp;</li><li>Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage.&nbsp;</li><li>ServiceNow experience is an asset.</li><li>Basic networking, EDBMS/SQL, REST API, PowerShell script etc</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; <ul><li>Proven project management experience.&nbsp;</li><li>Scrum Master qualification is an asset.</li><li class="ql-align-justify">Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li></ul>

Responsibilities: <ul><li>Coordinate frontline logistic set up</li><li>Handle inventory management by store</li><li>Manage replacement stock count and reconciliation processes</li><li>Conduct regular visits to direct retail touchpoints to collect consumers insights and ensure all designed consumer journeys are in place</li><li>Oversee shift planning for brand retailer frontliners</li><li>Conduct regular stock count at brand retail touchpoints to support reconciliation and control processes</li><li>Organize regular on-the-job trainings for brand retail frontliners in collaboration with capability building team</li><li>Ensure on-time and seamless deployment of designed consumer programs</li><li>Deploy aligned customer care service scope in alignment with the customer care team</li></ul> Requirements: <ul><li>2+ years’ experience in brand retail operations.</li><li>Learning and change agility.</li><li>Organizational and Problem-solving skills.</li><li>Communication and Team collaboration spirit.</li><li class="ql-align-justify">Fluency in English &amp; French both written &amp; spoken.</li></ul>

Responsibilities: <ul><li>Develop a network strategy and plan by market including the analysis of demographics, fuel demand, site by site economics, class of trade optimization and overall growth plans for all markets / affiliates.&nbsp;&nbsp;</li><li>Develop a network investment evaluation model for internal use. </li><li>Propose and vet the network development tools used by the affiliates including the investment valuation models and their assumptions. </li><li>Collect the inputs on new investment projects from Operations and Technical and draft final recommendations.</li><li>For organic growth, build a database of real estate and sites for green field, acquisitions, and rebuild/rebranding.</li><li>Ensure that an organic growth development pipeline process is put in place for new sites in all markets of presence and affiliates.</li><li>Develop understanding of key site negotiating elements and oversee and approve acquisition of land, land lease negotiations, sub-lease negotiations, economics, liaison with real estate professionals in the marketplace.</li><li>Ensure the transfer of best practices in retail development across the markets and affiliates.&nbsp;</li><li>Assess the post-investment returns and performance for the retail development projects across the markets and affiliates, identify lessons learned and apply them for operational improvements in the network development process</li></ul> Requirements: <ul><li>Bachelor in Business administration, Marketing, Economics or Engineering discipline</li><li>At least ten years of experience in fuel retail network development matured at different organizational levels within major international oil companies.&nbsp;&nbsp;</li><li>Exposure to corporate level / international oversight roles is essential.&nbsp;</li></ul>

Responsibilities: <ul><li>Screens independent and integrated retail fuel business proposals using a variety of strategic and technical criteria, with the aim to prioritize the opportunities that will contribute the most towards the execution of the retail strategy</li><li>Writes and reviews business cases to further develop complex business ventures and synthesize information from feasibility studies that serve as inputs to business plans&nbsp;</li><li>Provides functional expertise to determine&nbsp;the capabilities and risks associated with proposed new ventures, e.g. assessment of operating models, non-fuel offerings, branding, sales, marketing and logistics</li><li>Leads and/or supports negotiation of agreements with external parties as part of the ongoing M&amp;A activities</li><li>Develops updates&nbsp;to the retail and downstream strategy when required and is accountable to present them to the Company’s Executive Management for approval.&nbsp;</li></ul> Requirements: <ul><li>Bachelor’s degree in Business Management, Economics, Accounting, or Engineering disciplines, professional certifications such as CFA, CMA, or (PMP) preferred.</li><li>At least 12 years’ professional experience in fuels retail fuels or related businesses.&nbsp;</li><li>Proven track record of business development expertise, and value creation via direct involvement in M&amp;A activities</li><li>Excellent oral and written communication skills and ability to build relationships with Senior Stakeholders</li></ul>

Role Description: <ul><li>The Digital Consumer Engagement Products portfolio plays a pivotal role in realizing our vision of a smoke-free future.</li><li>By building platforms that communicate our mission to society at large, we enable digital services for our consumers and retailers.</li><li>By collaborating with talented individuals from diverse business and technology functions across our organization, we deliver premium experiences that drive our success.</li></ul> Responsibilities: <ul><li>Serve as a Product Owner, maximizing the value and usability of the digital product created by a cross-functional team.</li><li>Represent stakeholders and collaborate with other leads to shape the product vision.</li><li>Manage and maintain transparency in the product backlog, prioritizing requirements for future development.</li><li>Be available to the development team, providing insights into customer needs and expectations.</li><li>Facilitate effective product backlog management, ensuring visibility and understanding.</li><li>Align the success metrics and key performance indicators (KPIs) of your product with the overall digital product group and portfolio strategy.</li><li>Develop and communicate a clear product goal.</li><li>Set sprint goals in accordance with the product goal and priorities, ensuring incremental value delivery.</li><li>Identify and resolve dependencies, and manage risks and opportunities.</li><li>Develop a digital product roadmap aligned with the digital product group and portfolio strategy.</li><li>Contribute to the establishment and evolution of the team.</li><li>Make informed decisions regarding the product and have the authority to approve or reject ideas.</li><li>Utilize your project experience and agility to work and prioritize effectively in a dynamic environment.</li><li>Enhance the customer journey for various channels, such as brick-and-mortar and face-to-face interactions, through digital product flow improvements.</li></ul> Your day-to-day responsibilities will include: <ul><li>Creating a product vision and roadmap that align with the overall vision.</li><li>Defining objectives, identifying value, and measuring output.</li><li>Managing and prioritizing the product backlog.</li><li>Ensuring user stories are ready for development, including proper acceptance criteria.</li><li>Collaborating closely with the development team, ensuring the right customer problems are solved.</li><li>Planning product releases in coordination with cross-functional teams.</li><li>Developing personas in collaboration with user experience experts.</li><li>Identifying customer needs and defining features to meet those needs.</li><li>Advocating on behalf of partners to the development team.</li><li>Prioritizing defect or bug resolution.</li><li>Minimizing risks and addressing technical debt.</li><li>Understanding business needs and translating them into IT requirements.</li></ul> Requirements: <ul><li>Strong commercial and business understanding of relevant channels (BR, IR, IP, F2F Coaches).</li><li>Minimum of 5 years experience as a product owner or in channel business owner positions (BR, IR, IP, F2F Coaches).</li><li>Solid knowledge and experience in implementing or managing digital products and product teams.</li><li>Previous experience in digital services supporting electronic goods.</li><li>Familiarity with databases and cloud solutions (e.g).</li></ul>

Overview: <ul><li>Are you a seasoned digital analytics professional with a passion for harnessing the power of data to drive business success? If so, we have an exciting opportunity for you to join our dynamic team.</li><li>We are a global organization seeking a Digital Analytics Manager to lead our efforts in optimizing digital performance across our web and app properties.&nbsp;</li><li>While we value the contributions of all our team members, for confidentiality reasons, the employers name cannot be disclosed in this listing.</li><li>In this role, you will be at the forefront of our digital transformation, ensuring that data is not only accurately captured but also ethically managed.&nbsp;</li><li>You will collaborate with cross-functional teams, both internally and externally, to shape the future of our global digital analytics capabilities.</li><li>If you are a strategic thinker, a technical expert, and a leader in the field of digital analytics, we invite you to read on and consider joining our team.&nbsp;</li><li>Together, well empower you to make a meaningful impact on our organization while working in an inclusive and diverse culture where innovation and growth are valued</li></ul> Responsibilities: <ul><li>Accountable for implementing and managing the Google Analytics (incl. GA4) across our global web and app properties.</li><li>Responsible for ensuring data capturing alignment with digital ethics and data governance requirements.</li><li>Lead the continuous refinement of processes and documentation governing Google Analytics tagging, implementation, and QA.</li><li>Ensure appropriate and updated documentation is developed and maintained including but not limited to global measurement framework, measurement plans, tagging strategies, data governance compliance, datalayer structure, etc.</li><li>Partner with the eCommerce and product teams to define and recommend strategies to accurately measure the success of our digital products.</li><li>Advocate customer centricity by ensuring that the customer is at the forefront of all decision making and process design.</li><li>Lead and work with internal (global, regional, local teams) and external partners (partner agencies) to maintain, drive, and evolve global digital analytics capabilities.</li><li>Provide data quality assurance on web/app analytics tracking implementation to ensure accurate measurement, identify data collection issues, devise resolution strategies, and work to implement fixes.</li><li>Work with web development, data engineering, web ops, and QA teams to ensure that the technical tracking specifications are communicated, actioned, and implemented.</li><li>Challenge the norms by consistently identifying operational and process-related areas for improvement, diagnosing issues, and resolving them.</li><li>Set up, maintain, and communicate global analytics implementation standards (e.g. data collection methods, dimension and event naming conventions).</li><li>Managing demand intake from multiple stakeholders at different levels, prioritizing own and team’s workload to drive multiple analytics solution design projects simultaneously under tight deadlines.</li></ul> Requirements: <ul><li>Demonstrable expert knowledge of setting up and configuring UA360 and GA4 accounts and properties including but not limited to implementation of custom dimensions and metrics for both Web and App platforms.</li><li>Expert knowledge of at least one Tag Management System (Google Tag Manager preferably).</li><li>Strong awareness of current marketing and analytics technology and experience in Google Analytics integrations with other tools such as DoubleClick, AdWords, Salesforce, etc.</li><li>Demonstrable experience with front-end dev technologies (HTML, CSS, JavaScript, JQuery) as well as DOM manipulation.</li><li>Experience integrating and consuming API services is advantageous (Google API preferably).</li><li>Proven experience in project and stakeholder management.</li><li>Strong time management and organization skills with the ability to prioritize work and perform under tight deadlines.</li><li>Ability to manage and maintain relationships with external partners/agencies supporting digital analytics.</li><li>Critical thinker with strong attention to detail.</li><li>Experience driving and supporting international projects as well as working with remote teams.</li><li>Strong communication and interpersonal skills with the ability to interact with technical and non-technical people.</li><li>Experience with agile (Scrum) ways of working and prioritizing demand intake and workload.</li><li>Good understanding of data regulation policy (e.g. GDPR) and experience of managing and maintaining data regulatory compliant digital analytics implementations.</li><li>Experienced in writing technical tagging specifications and measurement frameworks for new websites, apps, web and app features as well as developing and working with data layers.</li><li>Experience with iOS and Android SDKs as well as measurement protocols for mobile app analytics implementation deployments.</li><li>Experience working with Google BigQuery and Google Data Studio advantageous.</li><li>Desire and ability to understand relationships between business initiatives and data to validate analytics implementation outputs.</li><li>Previous experience managing direct reports and external partners advantageous.</li><li>Knowledge of current marketing and analytics technology (e.g. DMP, CDP, remarketing) as well as experience in Google Analytics integrations with DoubleClick, AdWords, Salesforce, etc…, is advantageous.</li></ul> What we offer: <ul><li>Our success depends on the people who come to work every single day with a sense of purpose and an appetite for progress. Join us and you too can:</li><li>Seize the freedom to define your future and ours.&nbsp;</li><li>We’ll empower you to take risks, experiment and explore.</li><li>Be part of an inclusive, diverse culture, where everyone’s contribution is respected; collaborate with some of the world’s best people and feel like you belong.</li><li>Pursue your ambitions and develop your skills with a global business – our staggering size and scale provide endless opportunities to progress!</li></ul>

Role Description: <ul><li>Key role to shape and execute data strategy of maximizing the value, quality, and the usability of Consumer Data to deliver consumer-centric experiences by collaborating with the entire Omni-Channel Consumer Experience department and key global/regional/local partners governing, generating, using or needing consumer-level data.</li><li>As part of the Consumer Data Management team, your role will be to enable consumer programs &amp; channels teams as well as consumer engagement &amp; analytics communities, by democratizing high-quality data for fast, scalable, cost-effective:</li><li>Data Enrichment.</li><li>Personalization of consumer engagement at scale.</li><li>Delivery of insights for decision making.</li></ul> Responsibilities: <ul><li>Ensure data enrichment, discoverability, usability, accessibility for known and unknown consumer data (i.e., within DMP and CDP).</li><li>Data collection from additional tools and systems (i.e., bit.ly/scanpack, persado, flavor/platform advisor, device data) including quality connection with our DMP/CDP</li><li>Governance and enhancement of data models (i.e., the global tagging framework).</li><li>Data documentation to keep up-to-date with evolving data landscape and models (data dictionary + reference data models in Lean IX and Atlan).</li><li>Develop Data Quality (for Consumer Data) as a business capability by defining the rules and processes with data owners/stewards, by ensuring compliance to those rules with proactive quality monitoring and proposing solutions to pain points when a gap is identified (working closely with the Consumer &amp; Channels Data Governance working group, IT, and EAD), by managing the backlog for future enhancements (in collaboration with IT and other Product Group owners).</li><li>Lead data remediation &amp; data reconciliation efforts with Consumer IT and EAD.</li><li>Help improve overall data quality standards within Consumer by being the SPOC for all gathered gaps and pain-points.</li><li>Help evangelize the Data Quality offering and capability.</li><li>Streamline the communication and resolution of data management topics by leveraging Consumer Data Governance Working Group to collect consumer data needs or difficulties of global/regional/local data users, by prioritizing and and reporting back the development plans to the community.</li><li>Work closely with EAD and the Data Governance office and help evangelize the need and impact of the Consumer &amp; Channels Data Governance working group.</li><li>Maximize the collection, enrichment, and use of data at the heart of consumer engagement/programs to develop personalized omni-channel experiences by piloting new approaches with markets/Hubs.</li><li>Democratize consumer data to support analytics on various enterprise platforms (OCV, DO, DpaaS, Data Café, etc.) by seeing opportunities, managing risks and resolving dependencies.</li><li>Be the first point of contact representing Consumer Data, Profiling, and Audiences team on consumer data enrichment/enablement for Category/Multi-Category CX teams.</li></ul> Requirements: <ul><li>Bachelor or Masters Degree in Mathematics, Engineering, Business Management, or related field.</li><li>5+ years’ experience as a product/capability owner, data manager, digital transformation consultant or similar positions.</li><li>Experience with data architecture, data integrations, data quality, lineage, and observability.</li><li>Experience with CDP software is a plus.</li><li>Knowledge of Data Governance is a plus.</li><li>Knowledgeable on data privacy and compliance (i.e., GDPR).</li><li>Familiarity with the role of data in enabling personalized consumer experiences.</li><li>Experience in using Jira/Confluence tools.</li><li>Strong digital background.</li><li>Knowledge of adtech and martech industry preferred.</li></ul>

Responsibilities : <ul><li>Collect and analyse consumer and market insights and competition strategies to make recommendations to management</li><li>Implement new launches, maintain growth in pillar products and animate core catalogue</li><li>Propose and monitor marketing mix strategies (IMC/360/Digital/Retail) to build integrated, engaging consumer brand experiences</li><li>Adapt communication material (imagery, digital, point of sale)</li><li>Mobilise and work with other departments (sales, logistic, education, etc. ) and partner agencies to build broader business strategy; meet the deadlines</li><li>Make recommendations to management on the category based on own expertise of the consumer, market and competitors (launch analysis, strategic memo, etc.)</li><li>Manage PPP budget and ensure sales forecast accuracy</li><li>Effectively prepare clear messages for senior management</li><li>Own the brand patrimony, guarantee the brand identity: ensure that all actions are in line with the sense of purpose while nourishing the brand</li><li>Implement the retail strategy working hand-in-hand with the retail and education team and ensure the proper implementation of retail materials (services, advice, etc.)</li><li>Make recommendations on media, implement media and promotion plans and ensure implementation of trade marketing plan</li></ul> Requirements : <ul><li>At least 7 years’ experience needed</li><li>Young, digitally savvy, agility &amp; flexibility</li><li>Keen to learn and start an E-Commerce career</li><li>E-Commerce landscape &amp; Platform understanding</li><li>Strong Operational Digital Marketing profile capable of building detailed activity plans</li><li>Collaborative and able to work between Sales &amp; Mktg to build the right plan</li><li>Brand &amp; consumer Journey understanding</li></ul>

Responsibilities: Payment related operations and SME for chargeback operations <ul><li>Manage electronic payments efficiency for e-commerce and retail</li><li>Responsible for transaction monitoring for all e-commerce websites and for retail electronic payments - reporting of incidents and issues to Payment leader</li><li>Build and monitor relevant KPI for daily/monthly/quarterly reporting</li><li>Identify gaps and work on action plan with relevant working groups on process improvements and payment KPI optimization</li></ul> Fraud management <ul><li>Responsible for antifraud rules analysis to optimize payment KPIs</li><li>SME for chargeback operations</li><li>Familiar with fraud management tool and control access to platform backoffice</li><li>Escalate any fraud incidents or gaps to payment leader</li><li>Be the referent for innovation &amp; market watch</li><li>Maintain a high level of knowledge on payment methods, PSP, fraud tools and techno in the zone</li><li>Participate in payment technology discussions and events</li></ul> Requirements: <ul><li>Experience in Project Management, Fraud Experience, Transaction Monitoring</li><li>2 to 3 years of experience as a payment risk analyst</li><li>Support Zone PSP roadmap and implementation</li><li>Support implementation project (early stage discussion with a new provider, technical workshops, contract negotiation, integration) with the other departments, IT, supply, accounting, legal, treasury</li><li>Provide basic training to country teams where applicable</li><li>On board new e shops</li></ul>

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56 retail Jobs found

Retail Operations

Retail IT Service Delivery Manager

Direct/Indirect Retail Lead

Retail Network Development

Business Development Senior Lead – Retail

Product Owner (Technology Manager)

Digital Analytic Implementation Manager

Consumer Data Manager

Sr. Product Manager

Payment Risk Analyst

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Skills

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56 retail Jobs found

Retail Operations

Retail IT Service Delivery Manager

Direct/Indirect Retail Lead

Retail Network Development

Business Development Senior Lead – Retail

Product Owner (Technology Manager)

Digital Analytic Implementation Manager

Consumer Data Manager

Sr. Product Manager

Payment Risk Analyst

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

EMPLOYER

TALENT

COMPANY

Contact Us

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.