Retail IT Operations Transformation Manager 

Senior Vice President, Data Governance Partner

Privilege Banking Client Advisor

B2C Team Lead

Trade Marketing Effectiveness  Manager APAC & MEA

Customer Service Specialist

Controller Data Transformation

Key Account Manager  Retail Oman & Qatar

Manager B2B Transformation

Senior Manager, Customer Development

Responsibilities: <ul><li class="ql-align-justify">Drive Retail IT operations program across NA &amp; SAPMENA in accord with Retail strategy under the supervision of NA &amp; SAPMENA Retail IT Operations manager, in collaboration with global, zone, and local teams.</li><li class="ql-align-justify">Liaise with market retail IT and BPO to maintain and enhance the retail business operation</li><li class="ql-align-justify">Visualize operation &amp; business KPIs with a strategic view to rationalize &amp; calibrate team’s priority on an on-going basis</li><li class="ql-align-justify">Manage external vendor relations and contracts to sustain system operations</li><li class="ql-align-justify">Manage integrations of retail solutions in the group system landscape, in collaboration with global, zone, and local teams</li><li class="ql-align-justify">Orchestrate incident management, service request, demand process, and crisis management of Retail IT solutions</li><li class="ql-align-justify">Support project planning &amp; execution by evaluating operational/functional impacts by enhancements and change requests</li><li class="ql-align-justify">Manage enhancement solution delivery and apply/scale best practices to support the business growth in the region</li><li class="ql-align-justify">Build solid business relationship with Retail team.&nbsp;Bridge business and IT to support retail growth</li><li class="ql-align-justify">Collaborate with various NA &amp; SAPMENA Zone IT teams to deliver business value on cross-domain activities</li></ul> Requirements <ul><li class="ql-align-justify">Academic Qualifications:&nbsp;Bachelor’s degree in IT</li><li class="ql-align-justify">Work Experience: 5-8 years in operations management, system operation support and maintenance experience</li><li>Strong system operation support and maintenance experience</li><li>Fluent verbal and written communication skills in English</li><li>Strong analytical and technical mind to review requests and balance short and long-term approaches to address needs.</li><li>Strong vendor management skills to drive execution excellence</li><li>Strong project management skills in demand planning and follow through from initiation to project closure</li><li>Strong sense of responsibility to fully own retail IT operation</li><li>“Can-do” attitude to drive results</li><li>Collaboration at the heart of working style</li><li>Self-starter with high level of autonomy</li><li>Retail POS experience is an advantage. Experience on clienteling and conversational commerce is a plus.</li><li>ITIL certification is an advantage. ServiceNow experience is an asset.</li></ul> Added Advantages:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<ul><li>Proven project management experience. Scrum Master qualification is an asset.</li><li>Knowledge of retail business processes is highly preferred. Cosmetic/Beauty industry is a plus.</li><li>Cegid POS solution knowledge is a strong plus.</li></ul>

Responsibilities: <ul><li>Actively support bank-wide data governance strategy and enforcement of the data governance framework, policy and procedures in Group Retail businesses, and in line with the Bank’s business objectives and evolving industry practices</li><li>Build strong relationships with Group Retail business leaders to deliver Line 1 data governance and quality outcomes.&nbsp;</li><li>Be a trusted advisor to Group Retail business units</li><li>Spearhead data governance and quality adoption within Group Retail by co ordinating and driving the implementation of data governance initiatives and capabilities to the data consumers and end users, at a regional level.&nbsp;</li><li>Initiatives will include, and not limited to:&nbsp;</li><li>Co-ordinating the rollout of enterprise data governance programs, such as identification of Critical Data Elements (CDEs) within Group Retail domain, as well as key operational processes and stakeholders supporting CDEs&nbsp;</li><li>Facilitating effective operationalization of data access governance best practices within Group Retail domain&nbsp;</li><li>Cascading enterprise-wide data governance related communications, data literacy and stewardship trainings to the relevant Group Retail stakeholders, in line with the Bank’s business objectives and evolving industry practices</li><li>Supporting strategic data quality remediation and improvements by liaising with key stakeholders in the Group Retail team, such as the COO office, business risk and control management teams, etc.</li><li>Building the operating model, capabilities and processes to continuously assess, measure and improve the state of data governance and quality across the Group Retail domain</li><li>Collaborate effectively with key data consumers in Group Retail as well as data analysts and data scientists from DMO in identifying data governance and quality challenges.&nbsp;</li><li>Collaborate effectively with EDGQ team leads in the delivery of data governance expertise to resolve the challenges identified&nbsp;</li><li>Perform periodic reporting on Group Retail related data governance and quality initiatives, including strategic plans, metrics and key issues, to relevant Management Committees and senior stakeholders from the business units</li><li>Understand the relevant end-to-end data landscape, including systems, business processes and data flows to support data governance reviews and assessments; co-ordinate in the development and enhancement of supporting documentation&nbsp;</li><li>Be an agent of change and inculcate data governance culture and discipline across the Bank’s business and technical processes as well as across diverse stakeholders within the business to improve Line 1 data governance ownership&nbsp;</li></ul> Requirements: <ul><li>Background of data governance, data quality, risk management, technology or business operations, with at least 12-15 years of working experience in the banking industry or equivalent, or consulting/auditing experience with strong exposure to Financial Services</li><li>Demonstrated strategic thinking and good experience of managing senior decision makers</li><li>Effective influencing and persuasion skills, can work with senior stakeholders across the bank and obtain consensus at a senior management level</li><li>Good understanding of banking products and processes from an operational, business and data standpoint, especially with regards to retail/consumer banking</li><li>Highly skilled in creative problem solving, comfortable with handling ambiguous situations and navigating conflicts with ease</li><li>Advanced project management, interpersonal and collaboration skills, with the ability to engage different stakeholders across the Bank&nbsp;</li><li>Demonstrated ability in spearheading complex bank-wide initiatives, as well as working with regional stakeholders</li></ul>

Responsibilities: <ul><li>You will be trained in the Privilege Client Engagement Process and be our lead manager in developing and growing our Privilege client relationships.</li><li>To provide financial advisory services as well as appropriate financial and investment solutions and advice to our affluent and high networth clients for various market segments.</li><li>To provide customers with timely information, advice and recommendations to fit their requirements.</li><li>Building and maintaining long-term relationships with your clients is a key factor for success in this role.</li></ul> Requirements: <ul><li>A recognized university degree.</li><li>At least 3 - 8 years of relevant experience in the banking / financial industry, experienced in financial &amp; investment product sales for Junior Client Advisor role.</li><li>Candidates with at least 5 years of relevant experience will be considered for Senior Client Advisor role.</li><li>Good knowledge of wealth management &amp; investment products.</li><li>Self-motivated, with strong sales drive &amp; energy.</li><li>Experience / Ability to liaise with clientele from respective markets Greater China / Indonesia / Thailand etc.</li><li>Ability to travel regionally if required.</li><li>Possess relevant accreditation (M1B, M5, M6, M6A, M8, M8A, M9, M9A HI)</li></ul>

We are offering an exciting and interesting position, with professional development- B2C team lead in a Global company.&nbsp;Main Accountabilities <ul><li>Full responsibility for all B2C solutions of the Israeli market, including Salesforce, E-commerce, Landing sites, integration tools</li><li>An active and proactive business partner for the marketing and digital department.</li><li>Promoting activities that support the growth of our business and for the benefit of our consumers.</li><li>Management of implementation and development projects following business requirements as well as providing ongoing support to users and system maintenance.</li><li>Implementation of the clients data security standard, as well as GDPR compliance for the security of personal data</li><li>Management of annual work plans, annual budgets, and project budgets</li><li>Implementation of global and regional work plans.</li><li>An active staff member in regional and global projects and activities.</li><li>The constant search for solutions that exist globally and adapt them to the Israeli market.</li><li>Streamlining processes and introducing innovation into the field.</li><li>Management of a team of project managers (company employees and subcontractors).</li></ul>&nbsp;&nbsp;Requirements&nbsp;1) 5+ years of experience in leading the field / team responsible for B2C solutions / CRM / Marketing / Digital2) Extensive experience in Salesforce, which includes implementation/development, architecture, data structure, development environments, and good familiarity with the platforms product range.3) Good familiarity and proven experience in system version management (Release management) and DevOps.4) Good familiarity with IT frameworks such as Agile (Scrum), and ITIL.5) Extensive experience in integration with priority to Workato / Mulesoft.6) Good familiarity with global companies7) High level of English8) Advantage for: Salesforce.com certifications, Knowledge, and experience in Marketing Cloud

Responsibilities: RETAIL EXECUTION <ul><li>Lead, develop and coach the county Retail execution teams to (a) deliver a differentiated and delightful brand experience (b) embrace a customer-first mindset, convey the distinctiveness of the brands by creating rich and consistent expressions and outstanding consumer experiences (c) constantly improve the in-store presence </li><li>Responsible for evaluating and strengthening retail brand experience in malls/channel partners, including partner selection, and in-store/mall location, </li><li>Develop and execute channel execution plan for different retail formats (Brand outlets, Experience Stores, Taste Centers, and Dark stores) to drive a competitive edge and consideration and conversion.</li><li>Planning and execution of all visual merchandising activations across all stores </li><li>Drive retail GTM across all channels to support product launches marketing campaigns and customer engagement programs</li><li>Lead the production/supplier centralization projects for retail fixtures, POSMs, Signage, and any other common initiatives to drive Business Area synergies, consistent Brand execution, and cost saving.</li><li>Ensure the rollout of product-specific in-store toolkits &amp; POSM supporting the most important product launches</li><li>Research, evaluate, and implement innovative of innovative retail solutions for in-store executions – Live commerce, VR, AR, etc.</li><li>Measure, Measure, measure every investment made across stores and countries – Retail Development analysis, KPI management, retail audits &amp; market intelligence </li></ul> LEADING LOCAL MARKETS <ul><li>Work closely with the countries on creating local deployment plans that correspond with scheduled campaigns, new product launches, and local business priorities.</li><li>Manage and drive Retail Development budget planning, allocation, and effectiveness </li><li>You will be expected to lead local Markets with tools, methodology, and KPIs that promote consistent retail execution across channels and categories.</li><li>You will provide feedback and approval to all local in-store designs.</li><li>Following up on the plans, giving feedback to proposed initiatives, and bringing your ideas will be important parts of your daily work.</li><li>Constantly measuring and tweaking the expected return across all Instore investments&nbsp;</li></ul> Requirements: <ul><li>At least 5 years of experience in Retail Marketing with an FMCG, or Consumer Electronics / Home Appliance Brand&nbsp;</li><li>Experience in working with agencies, printing houses</li><li>Previous experience in retail analytics and measurement&nbsp;</li></ul>

Responsibilities: <ul><li>Responsible for the order management of all retail &amp; e-commerce accounts in UAE region</li><li>Direct order / bulk order shipment processing for Project or consignment orders</li><li>Review and verify orders information’s and shipping details to ensure 100% accuracy. Identify and assess customer’s needs to achieve satisfaction</li><li>Following up with warehouse for stock readiness &amp; delivery planning</li><li>Alignment with the logistics team for dispatches and confirming the proof of delivery</li><li>Alignment with Finance to identify any credit risks</li><li>Marketing promo delivery and Customer / Retailer return order processing</li><li>Continuously ensuring the highest service level and OTIF</li><li>Coordinate with internal teams in case of any delivery deadlines, shortages, disputes etc</li><li>Participate in the implementation of projects for Service Level and OTIF target achievement</li><li>Build sustainable relationships and trust with customers through open and interactive communication</li><li>Follow communication procedures, guidelines and policies</li><li>Maintains a positive, empathetic, and professional attitude toward customers always</li><li>Provides feedback on the efficiency of the customer service process</li><li>Go the extra mile to engage customers and ensure their satisfaction</li></ul>&nbsp;Requirements:&nbsp;<ul><li>Minimum 1-2 years Supply Chain Execution or Order Management Experience in B2B &amp; B2C business</li><li>Bachelor’s degree required</li><li>Knowledge of SAP ECC</li><li>Efficient in Retail / Ecommerce order planning, Direct/Bulk Shipment planning,</li><li>Adept in stock readiness &amp; delivery planning,</li><li>Advanced computer software skills (Excel, PowerPoint, Pivot tables)</li><li>Having agile and growth mindset</li></ul>

Controller Data TransformationPrimary Location Getzville, New York; Dallas, Texas&nbsp;Job Category Finance Role Description: <ul><li>The Controllers Data team is responsible for the implementation of enhancements to Data Operating Model (DOM) in relation to data consumed or produced by the Controllers organization.&nbsp;The team is responsible for understanding the concerns of the stakeholders within the Controllers organization relative to data quality and availability to assess required solutions to address those issues ensuring to coordinate closely with both internal and external stakeholders.&nbsp;They are engaged in efforts to remediate the issues through engagement with resolution teams, bridging the gap between the technology teams and the business teams.&nbsp;The focus will be to satisfy the data needs of the Controllers organization with data that is high quality and fit for purpose. The Controllers Data team will execute activities in support of Finance Transformation Plan sections for data management and remediation to support data consumption, data production, adjustment reduction and other remediation efforts.</li><li>This position will be a manager role within the team, responsible for the operationalization of data management standards for data produced and consumed by the Controllers organization.&nbsp;The individual in this role will focus on one of the following areas:</li><li>Books &amp; Records Data, supporting data consumed and produced by Controllers in the Financial Books &amp; Records processes, such as accounting, ledger, and close; including initiatives such as data requirements, data quality issue remediation, data controls, contractual anchoring/governance, and contractual adjustment remediation.</li><li>Reporting Data, supporting requirements for data consumed by Regulatory Reporting stakeholders in preparation of BCBS 239 and other reports.</li><li>Data Analytics and Program Governance, providing program support across the Controllers Data Team including stakeholder management, status reporting and metrics, action plan execution focused on scoping and risk reduction metrics, along with other strategic initiatives; responsible for budget and headcount management.</li></ul> Responsibilities: <ul><li>Manage a team of data transformation analysts, including mentoring, guidance, and career development</li><li>Support the implementation of data management initiatives across to ensure the needs of Controllers are met and that the data is fit for purpose.</li><li>Participate in the design and implementation of strategic solutions to enhance the data delivery and provisioning platforms for Controllers</li><li>Facilitate the transition of data consumption from existing models to the enhanced data management framework, including defining consumption points, trusted sources, and technology enablers</li><li>Participate in the development of data quality rules and metrics, including dashboards, KPIs, and other measurements of success</li><li>Facilitate or contribute to status meetings (recurring and ad-hoc) with required stakeholder communities (including senior management) by preparing materials and updates, summarizing issues and risks, defining agreed action items and next steps</li><li>Create project artifacts including, but not limited to: business and functional requirements, user acceptance test plans, and operational readiness documents</li><li>Other specific responsibilities as related to the supported function, including requirements gathering, issue root cause remediation, data lineage documentation, control design, process governance etc.</li></ul> Requirements: <ul><li>Bachelor’s degree in Economics, Finance, Accounting, Data Management or related field is required.</li><li>Working in the financial services industry, financial data management, or financial data remediation is required</li><li>Demonstrated history of successful people management</li><li>Outstanding analytical, strategic and problem-solving skills with ability to break challenges into component parts</li><li>Strong written and verbal communications skills</li><li>Strong interpersonal skills, with evidence of working in collaboration across large organizations, including a proactive and no surprises approach in communicating issues/requests&nbsp;</li><li>Ability to lead and drive change through creative thinking and pragmatism</li><li>Ability to manage multiple activities simultaneously and plan / prioritize appropriately</li><li>Ability to work with stakeholders to elicit and formally define their requirements</li><li>Ability to understand the strategic direction and translate to the delivery of successful results in a complex and cross-functional organization</li><li>Strong ability to extract information by questioning, active listening, and interviewing</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint</li></ul> Preferred Qualifications: <ul><li>MBA or other advanced degree is a plus.</li><li>Broad experience of Finance or Operational/Technology function within Banking organization is preferred</li><li>Experience supporting transformation projects and organizational change initiatives a plus</li><li>Demonstrated experience working with financial products life cycles and associated data needs preferred</li><li>Experience with controller functions, financial books &amp; records, and/or regulatory reporting is a plus</li><li>Experience in data governance programs with knowledge of data governance principles and practices is a plus</li><li>Practical experience of data management, data remediation, front to back system data flows, data handling, transmission, aggregation and/or data modelling is a plus</li><li>Knowledge of metadata management, data lineage, data tracing, and/or data certification is a plus</li><li>Program and project management skills that include both Waterfall and Agile e.g. Scrum is a plus</li></ul>

Responsibilities: <ul><li class="ql-align-justify">Sales management including plan and manage sales process and opening new channel accounts.</li><li class="ql-align-justify">Acquire detailed knowledge, understanding and analysis of the market, current line-up and competitors’ product offers.</li><li class="ql-align-justify">Identify gaps and highlights opportunities in the market to maximize sales and profitability.</li><li class="ql-align-justify">Work closely with marketing on concept/develop/deploy 360 marketing activities.</li><li class="ql-align-justify">Building Go To Market channel strategy closely with Marketing team and activate retail execution.</li><li class="ql-align-justify">Close cooperation with sales operation on forecasts, demand planning and order processing.</li><li class="ql-align-justify">Support and liaise with product line on product range and portfolio.</li><li class="ql-align-justify">Extensive external communication with partners/retailers/shop floor promoters/store managers.</li><li class="ql-align-justify">Extensive network, engagement and interactions with Retailers, Hypermarkets &amp; E-commerce players in the region.</li><li class="ql-align-justify">Travel within Gulf Region and occasionally to Europe &amp; Singapore for exhibitions and conferences.</li></ul> Requirements: <ul><li>Bachelor’s Degree in&nbsp;Business or other relevant disciplines.</li><li class="ql-align-justify">Experience in sales, retail management for Home Domestic Appliances.</li><li class="ql-align-justify">At least 7-15 years of experience in Consumer Electronics Industry, preferably white goods</li><li>Extensive contacts network within retailers across the Gulf region.</li><li>Strong communication ability (both written and spoken).</li><li>Excellent presentation &amp; story telling skills.</li><li>Excellent communication and interpersonal skills with the ability to communicate with stakeholders across functions.</li><li>Growth mindset with dynamic &amp; energetic drive.</li></ul>&nbsp;

Responsibilities: <ul><li>Plan, lead, and manage initiatives to execute the evolution of Route-To-Market (RTM) design in the Philippine market via digital B2B selling platform (Appwards Kasosyo).&nbsp;</li><li>This includes detailed trade segmantation analysis, distribution models applicable to varying geaographical limitations and business environment in the Philippines, and coverage expansion </li><li>planning with route re-configuration management of both existing customers and potential new stores to achieve the transformation of our distribution model, leading to a significant increase in coverage, while maintaining our cost base and our firm leadership in the market.</li></ul> Requirements: <ul><li>Minimum 5 years’ experience in Sales functions. Field Sales background with exposure to nationwide project execution is preferred.</li><li>Multiple distribution model knowledge</li><li>Commercial program creation and execution</li><li>Wholesale and Retail operations knowledge</li><li>Experience in working with various roles in Field Sales</li><li>Experience in projects that require nationwide roll-outs</li></ul>

Responsibilities: <ul><li>Help design and support implementation of an enhanced Modern Trade channel operating model, processes and standards.</li><li>Implementation of standardized practice of Customer engagement model by market, by customer including:</li><li>building tools &amp; standard approach for Sales and retail data required on the External &amp; Internal customer business reviews at all levels within the organizations,</li><li>Business planning processes,</li><li>Account management process</li><li>Develop and deliver the commercial customer planning cycle including the omnichannel approach&nbsp;&nbsp;</li><li>Lead and coordinate with the key MT market the adaptation and usage of standardized processes and tools.</li><li>Support markets in developing a strategic relationship with 3 Top Customers across Top 3 markets by participating in the core meeting</li><li>On the Job coaching &amp; capability development of the CAMs organization in the markets to lead a MT standard channel operating model roll out</li><li>Analyze and communicate additional MT CAMs needs, Customer needs &amp;feedback to the business.</li><li>Enhance data driven customer collaboration by suggesting additional retail sales and insights-based tools</li><li>Support the business through performance analysis and insights into our MT channel operation</li></ul> Requirements: <ul><li>Excellent experience in consumer goods sales across Food/Non-Food categories</li><li>Minimum 4 years’ experience in managing sophisticated MT retailers</li><li>Minimum 2-3 years’ experience as Trade Marketing, Category and Shopper head&nbsp;</li></ul>

Skills

Industry

Location

Jobtitle

492 retail management Jobs found