Account Executive - Architecture

Senior UX Designer

Staff Engineer - AI/ML

Senior Devops Engineer

Senior Digital Marketing Analyst/ABM Lead

Staff Software Engineer - Backend

Responsibilities: <ul><li>You will be responsible for driving companys growth across the Webex Customer Experience portfolio, with a focus on capturing significant market share in CCaaS, On-Premises Contact Centre, and CPaaS segments.</li><li>Your mission will be to implement high-impact strategies that accelerate adoption and revenue in these rapidly evolving markets.</li><li>The Customer Engagement space is one of the most dynamic and high-growth areas within company.</li><li>The proliferation of smartphones, digital messaging platforms, and the rise of Agentic AI have fundamentally reshaped customer expectations, demanding faster, smarter, and more personalised engagement from businesses.</li><li>As a Customer Engagement Expert, your deep domain expertise and thought leadership will be instrumental in enabling companys broader sales teams.</li><li>You will play a key role in building customer trust and driving adoption of companys AI-powered Contact Centre solutions, including CCaaS, CPaaS, and On-Premise offerings.</li></ul> In this role, you will work across the following teams to help solve customers’ most complex business problems. <ul><li>Global Contact Centre Sales Acceleration team and leadership</li><li>Collaboration with Product Sales Specialists and Solution Architects</li><li>Account Management Teams</li><li>Channel Partners and third-party Contact Centre Solution Partners</li><li>Product Management across companys Global Contact Centre Business Unit</li></ul> Requirements: <ul><li>Proven expertise in AI, Contact Centre, CCaaS, and CPaaS technologies.</li><li>A strong track record in strategic solution selling within both channel-led and direct go-to-market models.</li><li>The ability to position and sell to business decision-makers, backed by a well-established network of senior executive relationships.</li><li>You should possess a comprehensive understanding of Customer Experience technologies and the architectural evolution required for customer success.</li><li>You’ll be expected to engage with executive stakeholders and collaborate with companys technical teams to shape technology roadmaps that align with broader account strategies.</li><li>By applying your business acumen and industry insight, you will align companys portfolio with customer challenges and strategic priorities, ultimately driving revenue growth and market share expansion</li><li>You have demonstrated experience/capability in selling and consulting to Customer Experience executives.</li><li>You will maintain an active, hands-on approach with the team, partners, and customers.</li><li>You love what you do and are passionate about technology, enabling frictionless customer experiences and journeys.</li></ul> You have core experiences in the following areas: <ul><li>Technology Leadership: Communicate a clear technology vision and strategy with a compelling value proposition specifically as it relates to Cloud &amp; On Premise Contact Centre and Experience Management</li><li>Extensive sales/consulting leadership experience managing solution and application sales</li><li>Deep understanding of CCaaS, CPaaS, On-premise Contact Centers, and SaaS-based technologies and architectures, including adjacent technologies like Workforce, Quality Management, and AI.</li><li>You are expected to have customer relationships and understand the India market.</li></ul>

Role Description: <ul><li>We are looking for an experienced Senior UX Designer to join our team and help shape intuitive, user-centric products.</li><li>The ideal candidate has a strong understanding of user experience design, design thinking, and usability best practices, combined with hands-on experience creating delightful digital products.</li></ul> Responsibilities: <ul><li>Lead end-to-end UX design for complex projects — from research and ideation to wireframes, high-fidelity designs, and interactive prototypes.</li><li>Conduct user research, interviews, and usability testing to understand user needs, pain points, and behavior.</li><li>Collaborate closely with product managers, engineers, and stakeholders to align design solutions with business goals.</li><li>Translate requirements into design specifications, user flows, site maps, wireframes, and interactive prototypes.</li><li>Maintain and evolve design patterns, style guides, and design systems for consistency across platforms.</li><li>Advocate for user-centric design principles and educate teammates and stakeholders.</li><li>Analyze user feedback and metrics to iterate and optimize the user experience.</li><li>Stay updated with industry trends and best practices in UX/UI design.</li></ul> Requirements: <ul><li>Experience: 5–8 years in UX design for digital products (web, mobile, SaaS platforms).</li><li>Design Tools: Proficiency with tools like Figma, Sketch, Adobe XD, InVision, or similar.</li><li>Research Techniques: Skilled in conducting user interviews, usability testing, and synthesizing findings.</li><li>Information Architecture: Strong ability to structure complex information intuitively.</li><li>Interaction Design: Skilled in creating interactive and responsive interfaces that delight users.</li><li>Communication: Excellent ability to communicate design ideas, rationale, and solutions clearly.</li><li>Collaboration: Experience working in cross-functional, Agile/Scrum environments.</li><li>Analytical Mindset: Ability to use qualitative and quantitative data to drive design decisions.</li><li>Design Systems: Familiarity with design systems and component libraries.</li><li>Prototyping: Skilled in creating low- to high-fidelity prototypes for stakeholder review and user testing.</li></ul>

Role Description: <ul><li>As a Staff Engineer, you will play a pivotal role in shaping the future of Gen AI at our client by defining technical strategy, overseeing complex machine learning architectures, and ensuring seamless integration of Gen AI solutions into our platform and applications at scale.</li><li>You will mentor and guide a small engineering team while providing expertise in state-of-the-art AI/ML practices, ensuring a robust production pipeline and the professional management of models.&nbsp;</li></ul> Responsibilities: <ul><li>Help lead the technical strategy and execution for AI projects across the organization.</li><li>Designing, deploying, and managing the lifecycle of AI/ML models, including retraining and monitoring for continuous improvement within our solution.</li><li>Designing and driving Gen AI features on peta-byte scale datasets Driving innovation in NLP and other ML solutions, ensuring alignment with our client business goals. Architecting, developing and overseeing scalable, production-ready AI systems.</li><li>Providing technical mentorship to the AI/ML engineering team, fostering growth and collaboration.</li><li>Conducting in-depth research and staying abreast of advancements in Gen AI and deep learning technologies.</li><li>Collaborating with cross-functional teams, including Product, to evaluate business requirements and determine optimal AI solutions.</li><li>Reviewing code, offering best practices, and ensuring the delivery of high-quality solutions.&nbsp;</li><li>Representing our client technical excellence through publications, presentations, and participation in industry events.</li><li>Opportunity to work on cutting-edge AI projects at scale.</li></ul> Requirements: <ul><li>8+ years experience in managing large-scale datasets and distributed computing environments, with a preference for Google Cloud Platform expertise.</li><li>Java programming experience.</li><li>Experience with integration and deployment of AI/ML into production at scale within a SaaS solution.</li><li>Demonstrates independent thinking, capable of analyzing unique challenges, overcoming technical hurdles and delivering impactful AI solutions.</li><li>Hands-on experience with Generative AI techniques, including RAG pipelines, LLM fine-tuning, prompt engineering, and diffusion models.</li><li>Strong knowledge of generative AI frameworks and tools, such as Hugging Face, LangChain, or OpenAI APIs.</li><li>Experience in developing and scaling Generative AI solutions for NLP, vision, or multimodal tasks.</li><li>Advanced knowledge of modern AI frameworks, such as PyTorch, TensorFlow/Keras, Hugging Face Transformers, and JAX/Flax.</li><li>Expertise in Python, Docker, Kubernetes, and Helm.</li><li>Excellent communication skills, particularly in mentoring, knowledge sharing, and cross-team collaboration.</li><li>Willingness to be in office 3 days per week.</li></ul>

Responsibilities: You will make an impact in the following way: Advanced Troubleshooting:&nbsp; <ul><li>Diagnose and resolve complex issues related to the cloud application, involving in-depth of the application architecture and infrastructure.</li></ul> Root Cause Analysis:&nbsp; <ul><li>Conduct thorough root cause analyses for recurring issues, implement preventive measures, and provide insights for continuous improvement.</li></ul> Automation and Scripting:&nbsp; <ul><li>Develop and utilize scripts and automation tools to streamline processes, improve efficiency, and reduce manual intervention in issue resolution.</li></ul> Documentation:&nbsp; <ul><li>Maintain comprehensive documentation for troubleshooting procedures, system configurations, and resolutions to facilitate sharing and future reference.</li></ul> Customer Communication:&nbsp; <ul><li>Effectively communicate with customers, providing clear and timely updates on issue resolution progress and collaborating on preventive measures.</li><li>You will be responsible for High Performance, Scalable, Robust, and Secure Common SaaS Framework based on AWS/OCP infrastructure.&nbsp;</li><li>This framework allows customers to configure provision, upgrade &amp; monitor various network functions in carrier grade enterprise &amp; telecom networks.&nbsp;</li></ul> Security and Compliance:&nbsp; <ul><li>Ensure the security of systems and applications, adhere to compliance requirements, and implement best practices for data protection.</li></ul> Collaboration:&nbsp; <ul><li>Collaboration with internal and external stakeholders.&nbsp;</li><li>Work closely with development, QA, and operations teams to foster a culture of collaboration and continuous improvement.&nbsp;</li><li>Collaborate with client’s team to gather the requirements.</li></ul> Training and Mentorship:&nbsp; <ul><li>Provide guidance and mentorship to junior team members and promote sharing within the organization.</li><li>Troubleshoot and fix any customer issues identified internally or in the production deployments.</li></ul> Requirements: <ul><li>5-8 years of Experience in DevOps (Jenkins, AWS services, Kafka, Grafana, elastic search, Bitbucket, Git, Deployment, Documentation, Root Cause Analysis reports, Customer interactions etc)</li><li>Experience with Cloud-native SaaS development &amp; virtualization technologies, for example, AWS, ESXi, KVM, HyperV would be a plus.&nbsp;</li><li>Extensive experience in developing distributed system design.</li><li>Prefer experience with microservice architecture, large scale, public cloud, IAM</li><li>Strong knowledge of containerization technologies like Kubernetes and Docker.&nbsp;</li><li>Strong knowledge in public cloud technologies (preferably AWS) and on-premises setups.</li><li>Good knowledge of analysing backend, frontend code whenever required and able to perform some tests as per customer issues.</li><li>Experience with CI/CD tooling like Jenkins etc.</li><li>Experience with version control system like Git, Bitbucket.</li><li>Experience with IaaC (Infrastructure as a Code) tools like Terraform.</li><li>Familiarity with agile development methodologies.&nbsp;</li><li>Lead and participate in various scrum ceremonies.</li><li>Good knowledge of observability tools like Kibana, Elastic stack, Prometheus stack etc.</li><li>Good knowledge of Linux operating system</li><li>Good knowledge of programming languages like Shell scripting, Python etc.</li><li>Knowledge of REST API, API gateways&nbsp;</li><li>Effective communication skills – written, spoken, listening and presentation.&nbsp;</li><li>Great Team player and experience working with global teams and global organizations.&nbsp;</li><li>Bachelor’s in computer science or equivalent.&nbsp;</li><li>Preferably a master’s degree in computer science.</li></ul>

Responsibilities: <ul><li>Develop ABM strategies and plans to drive awareness and engagement within target markets, delivering superior user experience to key customers.</li><li>Design &amp; implement tailored campaigns (email, social, content, paid ads) for targeted accounts.</li><li>Develop account-specific playbooks and messaging frameworks aligned with buyer journeys.</li><li>Partner with cross-functional (Sales, PM, Engineering) teams to ensure alignment between ABM/digital efforts and sales goals.</li><li>Deliver ABM insights actionable for online &amp; offline customer interactions based on an in-depth understanding of business and customer needs.</li><li>Manage website experience relevant to target customers and identify opportunities to improve navigation &amp; personalization experience for target customers.</li><li>Optimize workflows and tools (e.g., CRM integrations, automation platforms) to streamline ABM processes.</li><li>Stay ahead of ABM trends and emerging technologies, such as AI-driven personalization and predictive analytics.</li><li>Make recommendations on digital and ABM capabilities to enable the business unit to deliver an optimized and personalized customer experience across all channels.</li></ul> Requirements: Background &amp; Qualifications: <ul><li>Bachelor’s degree required.</li><li>Experience in digital marketing, including experience in Account-Based Marketing (ABM) within the B2B/SaaS, technology, or infrastructure industries (preferably in AI, cloud, data center companies, or ABM environments).</li><li>Experience with the whole process of an ABM/digital program from strategy, planning, execution, monitoring, measurement, and optimization.</li><li>Proficient in ABM platforms, CRM systems, data analysis (Adobe Analytics, Google Analytics), content publishing (AEM), and search and social media (Google Ads, LinkedIn, YouTube, Facebook, etc.). Proficient in MS Office.</li><li>Self-driven candidate who anticipates challenges, identifies opportunities for improvement, and initiates cross-functional partnerships to achieve goals without direct oversight.</li><li>Strong data-driven decision-making mindset, with expertise in understanding enterprise buyer cycles, account scoring, and lead nurturing.</li><li>Clear storyteller able to translate data into actionable recommendations for cross-functional tea</li><li>Strong project management skills.</li><li>Good understanding of B2B customer journey, with customer-centric mindset.</li><li>Excellent interpersonal, organizational, and leadership skills.</li><li>Experience with website design, ABM/Personalized experience preferred.</li></ul>

Responsibilities: Lead your team’s engineering efforts and demonstrate ownership of features, projects, modules, and services that you and your team deliver. Lead design and development efforts of existing and new payment experiences using a wide variety of technologies. Play a key role in the broader architectural decision-making processes. Act as a strong advocate for clean and scalable principles and practices in all areas, including coding, documentation, automation etc. Participate in formal and informal code and design reviews to hold quality high. Be a champion of high-performing, secure, and reliable software services. Identify critical non-functional requirements for the work your team is prioritizing (Availability, Security, Performance, Scalability, etc.) Provide technical leadership to your team across all phases of the software development lifecycle. Collaborate and communicate effectively with all technical and non-technical partners and stakeholders (Architecture, Developer Experience, Product, Design, Analytics, Legal, Marketing, etc.) Work with your Agile team to achieve shared understanding around the new products and features under consideration. Continuously learn by staying on top of the latest technology trends and share your knowledge and experience with your peers, adjacent teams, and across the organization. Collaborate frequently with other developers and teams to design and implement the cutting-edge reliable solutions. Understand and apply our technical architecture to ensure consistent, reliable, and secure deployments. Enhance and maintain existing product capabilities as required. Actively contribute to the test suites to enable speedy and reliable continuous integration. Guide continuous improvements to our build, deploy, and go to market processes. Bring fresh ideas for how to continuously improve our software, and your team. Advocate for ways to avoid and remediate technical debt on an ongoing basis. Actively participate in program planning, influencing the product and technology roadmap, and driving outcomes.  Requirements: You have a Bachelor’s or Master’s degree in Computer Science, or a related field of study. You have 8+ years of professional experience in the software industry. You are proficient and have strong skills in Java, object oriented, and functional programming, and are familiar with all related and latest topics and technologies. You care about writing high-quality code, and you've written your fair share of automated tests to back up your code. You're passionate about high-scale, high-throughput, low-latency systems, and about creating compelling experiences and integrations.  You're a problem solver, and you enjoy working both independently and collaboratively to identify the root cause of any issue and solve it with a can-do mindset.  You have experience mentoring less seasoned team members. You are open to and enjoy collaborating with teammates in non-technical roles as well.  Experience in developing software for distributed systems with high performance, scalability, and availability. Familiar and comfortable with the technologies, the tradeoffs, and the design patterns emerging in application development. Experience in developing high performance, scalable and available web services using J2EE and frameworks such as RestEasy, Spring, Apache CXF and Jersey.. Good understanding of web services and SOA related standards like REST/OAuth/JSON and SOAP/WSDL. Experience in payments processing or e-commerce domains. Experience working in a global-scale SaaS environment. Thrive in a fast-paced, dynamic environment. You have a bias towards action and results. 

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6 saas Jobs found

Account Executive - Architecture

Senior UX Designer

Staff Engineer - AI/ML

Senior Devops Engineer

Senior Digital Marketing Analyst/ABM Lead

Staff Software Engineer - Backend

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6 saas Jobs found

Account Executive - Architecture

Senior UX Designer

Staff Engineer - AI/ML

Senior Devops Engineer

Senior Digital Marketing Analyst/ABM Lead

Staff Software Engineer - Backend

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow
WhiteCrow is on a mission to connect companies with the best talent across the globe.