Sales Support (Vertriebsassistenz Innendienst) (m/w/d)

PLM Lead – Actives

Commercial Deployment Expert - Japanese

Configuration Owner, Salesforce Integrated Capabilities

Regional Accounts Manager

Area Sales Manager

Support Consultant

SuccessFactors & BAU Lead

Technical Analyst, IT Service Management

Associate - Cyber Security Services

Overview: <ul><li>Join our dynamic and innovative team, shaping the future of work processes and solutions for experts and businesses.&nbsp;</li><li>We are an international company specializing in professional information, software, and services, with a long-standing history of 180 years. With a team of over 19,000 colleagues worldwide, we strive for excellence and take pride in our work, enabling our customers to overcome their most pressing challenges.</li><li>We are currently seeking a talented and dedicated professional to join our team as a Sales Support Specialist.&nbsp;</li><li>In this role, you will play a crucial part in preparing leads for both new and existing customers, ensuring a seamless transition to the field sales team.&nbsp;</li><li>Acting as a trusted point of contact for our customers, you will effectively manage communication between our regional clients and the sales team.</li></ul> Responsibilities: <ul><li>Prepare and qualify incoming leads for larger projects, facilitating the handover to the field sales team.</li><li>Serve as a reliable and knowledgeable liaison between our regional customers and the sales team.</li><li>Assist in the creation of offers and order processing, maintaining accurate customer databases and personal contacts, and ensuring smooth handover to the back office.</li><li>Coordinate and organize events for potential and existing clients, as well as manage complaints in a timely and efficient manner.</li><li>Handle tasks such as processing and distributing mail, managing cash transactions, and generating reports.</li><li>Take responsibility for maintaining a well-presented office environment and act as a point of contact for facilities management.</li></ul> Requirements: <ul><li>Previous experience in a similar role and a successful completion of a commercial apprenticeship.</li><li>Proficiency in MS Office products and experience working with an ERP system.</li><li>Strong attention to detail and organizational skills, with the ability to remain composed in challenging situations.</li><li>Customer-oriented mindset and a commitment to delivering exceptional service.</li><li>Problem-solving abilities and a structured approach to work.</li><li>Excellent communication skills and a pragmatic, hands-on mentality.</li></ul> Other Information: <ul><li>Work-Life Balance: Enjoy a generous vacation policy, flexible working hours, and the opportunity for remote work.</li><li>Professional Development: Benefit from structured onboarding, on-the-job learning, and access to various training resources.</li><li>Modern Work Environment: We provide state-of-the-art IT equipment, modern office setups, and well-connected office locations.</li><li>Sustainability Initiatives: We are committed to promoting environmental sustainability, both within our company and beyond.</li><li>Health and Wellbeing: Take advantage of our fitness programs, resilience training, and personal counseling services.</li><li>Employee Benefits: We offer a competitive compensation package, including a company pension plan and exclusive discounts through our partner network.</li><li>Team Engagement: Join us for exciting team events and participate in our employee referral program.</li><li>To apply, please submit your application using the provided link. We look forward to welcoming a new member to our team.</li></ul>

Responsibilities: <ul><li>Project Management of development of PPCs Active product portfolio</li><li>Managing a team of product engineers for development, qualification, and system integration of FTTH Active products.</li><li>Support customers/ potential customers with product qualification, integration of PPC Active products to the customer network.</li><li>Responsible for pricing strategy and align cost of products to meet or exceed target margins of the company.</li><li>Identification, expansion, and implementation PPCs Actives product roadmap according to the technological evolution in the market.</li><li>Plan product launch activities including identification of&nbsp;target markets, promotions and price value mapping and work closely with sales to define channel to the market</li></ul> Requirements: <ul><li>Domain Knowledge– Knowledge and experience in development, troubleshooting and testing of FTTH Active products and worked on the application side of FTTH &amp; Broadband Network</li><li>Experience –5-10 years of experience with excellent analytical, interpersonal, presentation and communication skills. </li><li>Proficient in Microsoft Office tools, SAP and hands on with Active products&nbsp;</li><li>will be an added prerequisite&nbsp;</li><li>Languages to known- Possess ability to communicate in English</li></ul>

Responsibilities: <ul><li>Excellent project management</li><li>Constant alignment with Operation Center Portfolio, Marketing, Channel Development, Operations, Customer Development and B2C</li><li>Maintaining good relationships with all parties, with high interpersonal skills</li><li>Portfolio Execution Support: Report post-launch evolution, support and coordinate with other functions in minimizing obsoletes, get clarity on the portfolio, get necessary approvals from various teams</li><li>Offline/Online Content Deployment: Request final brief from HQ Marketing team, review translations, brief local agency, keep track of budget</li><li>Retail Infrastructure Deployment: Prepare full project scope plans, keep track of all infrastructure projects, evaluate performance</li><li>Visual Merchandising Deployment: Define and communicate the merchandising guidelines, liaise with local supplier for product highlight, record production timings, plan and coordinate shipping and installation</li></ul> Requirement : <ul><li>University degree in Management, Marketing, Business, Engineering or any related field</li><li>With some exposure on related tasks mentioned above, such as but not limited to, basic understanding of commercial concepts</li><li>High digital savviness and curiosity towards digital platforms</li><li>Ability to combine multi sourced data to drive business strategy</li><li>Strong entrepreneurship mindset and strategic thinking</li><li>Solid customer service and detail orientation</li><li>Well organized and with good knowledge of record keeping practices</li><li>Resourceful, self-sufficient and independent</li><li>Ability to manage multiple projects in a multicultural environment with strong communication and collaborative skills</li><li>Fluency in English and Japanese both written and spoken is a must</li><li>Fluency in either Mandarin or Korean will be a plus</li></ul>

Responsibilities: <ul><li>Owns the technical solution and related configuration within his/her area of responsibility</li><li>Accountable for technical designs and implementation prior to build or changes in production</li><li>Controls that all changes are recorded, and that change management process is followed</li><li>Defines together with Solution design owners the optimal configuration with maximal utilization of out-of-the-box functionality (vs -specific customization)</li><li>Gives guidance to external parties in implementing technical solutions (configuration and custom code)</li><li>Owns technical documentation related to solutions he/she is responsible for</li><li>Works closely with development and operation teams</li><li>Establishes configuration and development guidelines &amp; supports process development in areas he/she is responsible for</li><li>Supports in defining data model &amp; and controlling data integrity for the solutions he/she is responsible for</li><li>Supports AMS (Solution Lead) and Service/Change/Release Managers in problem management</li><li>Discovers / explores new off-the-shelf capabilities for platforms in their area of responsibility</li><li>Supports solutions license management</li></ul> Requirements : <ul><li>M.Sc. degree or equivalent</li><li>Minimum professional experience 12 years with minimum 8 years in Salesforce</li><li>Expertise and hands on experience in Salesforce Sales Cloud as well as Service Cloud and their implementation</li><li>Expertise in Salesforce integration using REST and knowledge of Salesforce APIs</li><li>Good knowledge of handling &amp; simplifying Salesforce data integration designs with backend systems like SAP, IoT, etc.</li><li>Knowledge of other Salesforce clouds (Marketing and Experience) will be an added advantage.</li><li>Ideally hands-on Java development experience</li><li>Should possess Salesforce App Builder and Developer certification(s). Other Salesforce certification(s) are an added advantage</li><li>Demonstrated track record of clear achievements from previous positions held</li><li>Experience with ITIL processes</li><li>Experience in Agile methodology and ways of working</li><li>Experience in leadership and matrix organizations</li><li>Experience with supplier collaboration / collaboration with AMS partners</li><li>Experience in working in international environment with stakeholders distributed globally</li><li>Excellent stakeholders’ communication skills (both written and oral)</li><li>Excellent Change Management skills</li><li>Analysis and Problem solving</li><li>Excellent collaboration and communication skills in English</li></ul>

Responsibilities: <ul><li>Grow, acquire &amp; maintain, sales and support to both existing and new accounts (develop) within designated territory with end-to-end ownership</li><li>Focus on major accounts and other new Tier 1 &amp; 2 Operators/ISPs</li><li>Preparing and managing (meeting) the Budget/Forecast/AR Aging/ Collections, for the designated territory, update the same on rolling basis, as and when required, on regular &amp;&nbsp;timely basis&nbsp;</li><li>Creatively find ways to address customer needs &amp; challenges by exercising responsibility, authority, and accountability, for the region.&nbsp;</li><li>Provide market intelligence updates on a monthly base</li><li>Develop product positioning and brand messaging that differentiates PPC to its competition with offering of valued proposition</li><li>Evaluate competition analysis and alternative offerings to differentiate our edge and USPs.&nbsp;</li><li>Provide guidelines to solidify product core messaging &amp; structuring, and packaging for highly compelling client facing presentations and collateral</li><li>Develop case studies to address highly strategic sales situations</li><li>Capture sales feedback on what works and doesn’t and use that feedback to improve on growth and meeting monthly, quarterly &amp; yearly objectives</li><li>Maintain effective customer relationships, especially at Middle &amp; Top Management, through timely, professional, courteous, and accurate responses</li><li>Must be a subject matter expert in the product line and industry, able to provide technical training and support to customers as and when required</li><li>Serving as a representative at trade activities within assigned territory, including trade shows, exhibitions, conferences, meetings, etc.</li><li>Provide information/clarification/assistance to the manager in timely manner, pertaining to product feedback, training, customer concerns, competitive information, budgetary&nbsp;</li><li>variances, new prospects, and territory progress against goals &amp; objectives</li></ul> Requirements: <ul><li>Bachelor’s Degree as a minimum (Preference: BE/B Tech (Electronics &amp; Communications)), and master’s degree</li><li>Experience-15 Years with minimum 5-7 years in the specific Broadband &amp; FTTX industry, especially in the designated territory</li><li>Mandatory technical knowledge of the network and impacts on network quality and performance from FTTX actives &amp; passives</li><li>Proven track record of success in exceeding sales objectives</li><li>Ability and willingness to travel 70% of the time in designated region.</li><li>Strong communication and relationship building skills</li><li>Team player with the ability to work closely with cross functional organization</li><li>Successful incumbent should have a competitive nature, a drive for success and clear vision of future career goals</li><li>Languages to known: Possess ability to communicate in English</li></ul>

Responsibilities: <ul><li>Maintain and grow sales within structured cabling by providing sales and services</li><li>Maintain effective customer relationships through timely, professional, courteous, and accurate responses</li><li>Must be a subject matter expert in the product line and industry, provide technical assistance and support to customers as needed</li><li>Preparing and managing a budget for the territory, utilizing in-house sales forecasting tool</li><li>Provide the reporting Manager with timely information pertaining to product quality issues, training, customer concerns, competitive information, budgetary variances, new prospects, and&nbsp;territory progress against goals.</li></ul> Requirements: <ul><li>Education – Graduation in any stream</li><li>Domain Knowledge-Experienced in optical fiber manufacturing and sales</li><li>Experience- 5+ years of field sales experience, most preferably in the structured cabling industry</li><li>Language proficiency: Excellent oral and written communication skills in English; Arabic oral&nbsp;</li><li>skills is a strong preference</li></ul>

Overview: <ul><li>With a view to the further development of our division, we are expanding our dynamic team with a Support Consultant.</li></ul> You are partly involved in technical support, but also in broader advice: Responsibilities: <ul><li>Provide support to existing customers through email or telephone channels; as an expert you will be confronted with the most complex problems.</li><li>Making good agreements and setting expectations at the start of a new project</li><li>Installation and configuration of the application, where you can convert the customers wishes into functional processes in our solutions.</li><li>Providing training to our customers and following up on possible issues</li><li>Actively participate in the improvement of internal processes</li></ul> Telephone support for existing customers: <ul><li>As a Support Consultant you are the first point of contact for our customers when they need support.&nbsp;</li><li>You make an inventory of the situation and organize a suitable solution.&nbsp;</li><li>For more complex issues you communicate with the developers and consultants.&nbsp;</li><li>You are therefore also the key figure internally for handling support issues.&nbsp;</li><li>Support questions are usually followed up by telephone.</li></ul> Training and audits: <ul><li>In addition, you are also responsible for your own projects with existing and new customers.&nbsp;</li><li>Through a sophisticated configuration and in-depth training for users, you ensure that our customers can make optimal use of the functionalities of our solutions.&nbsp;</li><li>You work customer-oriented and structured.</li><li>You are active throughout Belgium.&nbsp;</li><li>You work from our offices in Ghent, Mechelen or Liège and working from home is also possible.&nbsp;</li><li>You report directly to the Operational Manager.</li></ul> Requirements:&nbsp;Education/career: <ul><li>You obtained a bachelors degree, preferably in IT or economics</li><li>You have a strong affinity with ICT and are willing to learn more in this domain</li><li>If you have worked with ERP or CRM software before, that is a plus</li><li>You have 2+ years of relevant experience</li><li>Affinity or a first experience with accounting is an important plus</li></ul> Knowledge and skills: <ul><li>You master the advanced functions of the Office package (Word, Excel and Outlook)</li><li>You are customer-oriented, even in difficult circumstances, and will therefore often listen actively and communicate in a clear and professional manner</li><li>You have the necessary didactic skills to provide training and have excellent communication and listening skills.</li><li>Thanks to your analysis and listening skills, you can convert customer needs into better processes.&nbsp;</li><li>You are assertive and can put yourself in the customers place to understand and convince them of their needs.&nbsp;</li><li>You can perfectly analyze their problems and solve them step by step, taking into account priorities, deadlines and budgets.</li><li>You express yourself fluently in Dutch, and you have a good understanding of French and English</li></ul> Personal characteristics: <ul><li>You are a troubleshooter and analytically set</li><li>You are naturally enthusiastic and positive and can also transfer this to others; you are bursting with energy and are a go-getter</li><li>You are flexible: you work both at the customer and at the office and remotely and on multiple projects at the same time</li><li>You are stress-resistant and can deal with demanding customers</li></ul>

Responsibilities: <ul><li>Lead a team of support consultants to support customer on incident and problem tickets and ensuring proper root cause analysis and provide resolution.</li><li>Effective Communication with Business users for all BAU incidents; Lead customer technical discussions and point out process gaps to business as well, wherever needed.</li><li>Support adhoc project requirements and work with OffShore integration support team to support integration configuration and environmental setup.&nbsp;</li><li>Provide support to Project related to Success Factors.</li><li>Log all queries and requests on case management system and update system, as required.</li></ul> Requirements: <ul><li>Able to priorities workload efficiently by applying effective timekeeping and adherence to rosters and schedules</li><li>Be able to work under pressure in a fast moving and rapidly changing environment.</li><li>Familiarity with process mapping.</li><li>Success Factors Learning Module, PM/GM, RCM support and lead experience.</li><li>Experience of working with other SuccessFactors modules.</li><li>5 years min experience in SuccessFactors; min 3 implementations on SuccessFactors; 2+ years in leading Support team.</li><li>Must have SuccessFactors certification</li><li>Must have experience in scrum master and lead role experience.</li><li>Minimum 5-7 years of deep hands-on functional Success factor experience in implementation and configuration; cross modules/application integration experience</li></ul>

Responsibilities: <ul><li>Understand the ITSM landscape and understand In-scope ITIL processes to be designed.</li><li>Provide ITIL best practice service management consulting at a strategic, design, and operational level.</li><li>Understand the specific Process requirements and gather the required inputs on people, practices and processes, Organization structure, ITIL Tools in-use, as-is process, details on current Vendors.</li><li>Prepare the process definition plans, identify the reviewers and process sign-off mechanism.</li><li>Author the Process documents and get them signed-off (include the required Process flows, diagrams) as per the agreed Template.</li><li>Collaborate with the Tools team (Internal / Vendor) as required to customize the ITSM Tools in-scope.</li><li>Review / Define KPIs/Metric to be used to measure the effectiveness of the Process and the calculation mechanism of each of the KPIs/Metrics</li><li>Design Reporting requirements and the Templates to be used for the same.</li><li>Provide large-scale training sessions to all the audiences.</li><li>Hand over the Processes to the Service Manager / Process Owners</li><li>Propose the Service Improvement plans (SIPs),</li><li>Good Understanding of ITSM modules in ServiceNow</li></ul> Requirements: <ul><li>Bachelor’s degree in information technology, Computer Science, or a related field.</li><li>6-8 years of hands-on experience in delivering similar role for global product based or IT services companies.</li><li>Process Knowledge: Incident Management, Problem Management, Change Management, Knowledge Management, Service Level Management</li><li>Tools: xMatters, ServiceNow.</li><li>Familiar with CPG Domain and Technology Landscape: SAP ECC/HANA, AEM, SalesForce, Anaplan, High Radius, Kantar, AWS Cloud technology</li><li>Certifications: ITIL and CIS-ITM</li><li>Proven track record of delivering similar capabilities.</li><li>Excellent problem-solving and analytical skills.</li><li>Strong communication and interpersonal abilities.</li><li>Ability to work collaboratively in cross-functional teams</li></ul>

Responsibilities: <ul><li>As an Associate – Cyber Security Services you will provide 24x7 technical support for issues that involve our Cloud Managed Services customers cloud services. You will operate under pressure to isolate problems which are directly affecting our customer systems.</li><li>Using your experience, technical knowledge and company provided Knowledge Base Articles you will identify a customer’s needs and resolve Incidents or Service Requests. If an escalation is needed when troubleshooting, you have the support of your tier 2 peers.</li><li>You will be working in a fast-paced environment supporting our customers around the world. You will need to keep your skills up-to-date and relevant for the cloud technologies which we offers services for.</li><li>You will monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets. Your excellent written language skills will be used to communicate with customers through email and the IT Service Management tool.</li><li>Your excellent spoken language skills will be used for communication with customers as required; keeping them informed of incident progress, notifying them of updates for Service Requests.</li><li>The team which you work in provides support services focused on security technologies across Workplace, Data Center and other cross functional line of services. As a member of this team you will have the opportunity to develop your deep technical knowledge or broaden your skills across the different Practice areas.</li><li>Perform health checks on security solution regularly and help detect</li><li>incidents before there is any impact</li><li>Monitor and measure system resources, and if needed, resolve Issues related to</li><li>security incidents related to emails, changes and problem tickets;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution;</li><li>Provide inputs to technical documents based on repeat incidents and help assist</li><li>SMEs during problem resolution</li><li>Troubleshoot security related service issues as they occur and follow up with after action reviews;</li><li>Follow Incident, Request, Problem, Change and Access Management processes</li></ul> Requirements: <ul><li>Minimum 3+ years of experience working in a Security Operation Centre</li><li>Have a good understanding and awareness of 2 or more of the following:</li><li>Proof Point ,FireEye ,Trend Micro Deep Security, Trend Micro ApexOneDigital Guardian, Qualys Guard / Metasploit / Nessus Tenable, Microsoft M365,McAfee CASB, Cisco Meraki, Splunk Enterprise and Security, Okta, CyberArk</li><li>Have a good understanding of ticket management and service requests</li><li>Have a good understanding of Security Operations and Service Delivery</li><li>Exposure to ISO 27001, PCI related certification and compliance practices</li><li>Awareness and expertise of using at least 1 Enterprise Ticketing system</li><li>ITIL processes in supporting Security Solutions and Service Delivery</li><li>Engineering Degree in Computer Science or Technical Degree with certifications in Information Technology or Information Security</li><li>Good command in English, other foreign languages are a plus;</li><li>Good cross-cultural communication skills;</li><li>Ability to interact with various teams and customer;</li><li>Be a Team Player and Fast Learner;</li><li>Share best practices and proactively suggest continuous improvement;</li><li>Escalate operational issues to management when needed;</li><li>Willing to work in 24x7 shifts</li><li>Cisco certifications such as CCNA</li><li>Microsoft certifications such as MCSA, MS-100, MS-101 and MS-500</li></ul>

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481 sales support vertriebsassistenz innendienst mwd Jobs found

Sales Support (Vertriebsassistenz Innendienst) (m/w/d)

PLM Lead – Actives

Commercial Deployment Expert - Japanese

Configuration Owner, Salesforce Integrated Capabilities

Regional Accounts Manager

Area Sales Manager

Support Consultant

SuccessFactors & BAU Lead

Technical Analyst, IT Service Management

Associate - Cyber Security Services

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481 sales support vertriebsassistenz innendienst mwd Jobs found

Sales Support (Vertriebsassistenz Innendienst) (m/w/d)

PLM Lead – Actives

Commercial Deployment Expert - Japanese

Configuration Owner, Salesforce Integrated Capabilities

Regional Accounts Manager

Area Sales Manager

Support Consultant

SuccessFactors & BAU Lead

Technical Analyst, IT Service Management

Associate - Cyber Security Services

WhiteCrow WhiteCrow is on a mission to connect companies with the best talent across the globe.

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WhiteCrow is on a mission to connect companies with the best talent across the globe.